{"id":31885,"date":"2023-12-07T12:56:58","date_gmt":"2023-12-07T12:56:58","guid":{"rendered":"https:\/\/masterskills.org\/blog\/dich-vu-hau-mai-after-sales-support-la-gi-tam-quan-trong.html"},"modified":"2023-12-23T09:40:05","modified_gmt":"2023-12-23T02:40:05","slug":"dich-vu-hau-mai-after-sales-support-la-gi-tam-quan-trong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dich-vu-hau-mai-after-sales-support-la-gi-tam-quan-trong.html","title":{"rendered":"D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i (After-sales Support) l\u00e0 g\u00ec? T\u1ea7m quan tr\u1ecdng"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda. Ngu\u1ed3n: Creative Market<\/p>\n<\/figcaption><\/figure>\n

D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i <\/b>trong ti\u1ebfng Anh l\u00e0 After-sales Support<\/b> ho\u1eb7c After-sales Service<\/b>.<\/p>\n

D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/b> (\u0111\u00f4i khi \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng<\/b>) l\u00e0 b\u1ea5t k\u00ec d\u1ecbch v\u1ee5 n\u00e0o \u0111\u01b0\u1ee3c cung c\u1ea5p sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 mua s\u1ea3n ph\u1ea9m. D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi nh\u00e0 b\u00e1n l\u1ebb, nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c b\u00ean th\u1ee9 ba nh\u01b0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u1eb7c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u00e0o t\u1ea1o. C\u00e1c d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 bao g\u1ed3m d\u1ecbch v\u1ee5 b\u1ea3o h\u00e0nh, \u0111\u00e0o t\u1ea1o, s\u1eeda ch\u1eefa ho\u1eb7c n\u00e2ng c\u1ea5p, v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c.\u00a0<\/p>\n

\u0110\u1eb7c \u0111i\u1ec3m<\/b><\/p>\n

D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/b> c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a\u00a0chi\u1ebfn l\u01b0\u1ee3c marketing t\u1ed5ng th\u1ec3. M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty d\u1ef1a tr\u00ean d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i.\u00a0<\/p>\n

D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t l\u1ee3i \u00edch v\u00e0 gi\u00e1 tr\u1ecb sau khi mua h\u00e0ng. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 vi\u1ec7c b\u1ed3i d\u01b0\u1ee1ng v\u1ec1 c\u00e1c t\u00ednh n\u0103ng hi\u1ec7n c\u00f3 ho\u1eb7c h\u01b0\u1edbng d\u1eabn c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng m\u1edbi. L\u00ed do kinh doanh \u0111\u1eb1ng sau d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i l\u00e0 n\u00f3 c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u00e0 s\u1ef1 t\u00e1i ti\u00eau th\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u s\u1ef1 h\u00e0i l\u00f2ng h\u01a1n s\u1ebd c\u00f3 xu h\u01b0\u1edbng tr\u1edf th\u00e0nh nh\u1eefng kh\u00e1ch quen.\u00a0<\/p>\n

D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i t\u1ed1t c\u0169ng c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nh\u1eefng th\u00f4ng tin truy\u1ec1n mi\u1ec7ng t\u00edch c\u1ef1c cho c\u00f4ng ty. Ng\u01b0\u1ee3c l\u1ea1i, d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i k\u00e9m c\u00f3 th\u1ec3 ng\u0103n c\u1ea3n vi\u1ec7c c\u00e1c c\u00f4ng ty c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c t\u0103ng tr\u01b0\u1edfng.\u00a0<\/p>\n

V\u00ed d\u1ee5 v\u1ec1 d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/font><\/h3>\n

M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/b> nh\u01b0 c\u00e1c c\u00f4ng ty h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh c\u00e0i \u0111\u1eb7t, duy tr\u00ec s\u1ea3n ph\u1ea9m th\u00f4ng qua d\u1ecbch v\u1ee5 mi\u1ec5n ph\u00ed ho\u1eb7c gi\u1ea3m gi\u00e1, c\u00f3 m\u1ed9t ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 r\u00f5 r\u00e0ng v\u00e0 cung c\u1ea5p m\u00e3 s\u1ed1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

– Nh\u00e2n vi\u00ean tr\u1ee3 gi\u00fap v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u0129 thu\u1eadt<\/i>: D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c mi\u1ec5n ph\u00ed khi mua m\u1ed9t m\u1eb7t h\u00e0ng v\u00e0 c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c b\u00e1n nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a g\u00f3i d\u1ecbch v\u1ee5. D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m h\u1ed7 tr\u1ee3 k\u0129 thu\u1eadt cho m\u00e1y t\u00ednh c\u00e1 nh\u00e2n, \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng, ph\u1ea7n m\u1ec1m, m\u00e1y m\u00f3c v\u00e0 nhi\u1ec1u s\u1ea3n ph\u1ea9m kh\u00e1c.\u00a0<\/p>\n

– H\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn<\/i>: th\u00f4ng qua email, chat, di\u1ec5n \u0111\u00e0n v\u00e0 giao di\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i \u0111\u1ec3 ph\u1ea3n h\u1ed3i c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 ch\u1ec9 tr\u00edch c\u00f4ng khai. Ngo\u00e0i ra c\u00f2n l\u00e0 vi\u1ec7c x\u1eed l\u00ed \u0111\u1ed5i tr\u1ea3 ho\u1eb7c s\u1eeda ch\u1eefa.\u00a0<\/p>\n

– \u0110\u01b0\u1eddng d\u00e2y d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/i>: v\u1edbi d\u1ecbch v\u1ee5 n\u00e0y, l\u1eddi khuy\u00ean v\u00e0 gi\u1ea3i ph\u00e1p cho c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00e2u h\u1ecfi th\u01b0\u1eddng xuy\u00ean ho\u1eb7c ph\u1ee9c t\u1ea1p, c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng truy c\u1eadp b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c m\u1ea1ng tr\u1ef1c tuy\u1ebfn.\u00a0<\/p>\n

– Ngu\u1ed3n h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng<\/i>: kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi chuy\u00ean gia ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng kh\u00e1c b\u1eb1ng c\u00e1ch \u0111\u0103ng c\u00e2u h\u1ecfi ho\u1eb7c t\u00ecm ki\u1ebfm c\u00e2u tr\u1ea3 l\u1eddi tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn d\u1ec5 truy c\u1eadp.\u00a0<\/p>\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i<\/font><\/h3>\n

Nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7 v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m th\u00ec lu\u00f4n c\u00f3 nhi\u1ec1u ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 ph\u00e0n n\u00e0n c\u00f4ng khai. V\u00ec v\u1eady, c\u00e1c c\u00f4ng ty n\u00ean ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng sau khi vi\u1ec7c mua b\u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd l\u00e0 t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n

C\u00e0ng ti\u1ebfp c\u1eadn s\u1edbm v\u1edbi kh\u00e1ch h\u00e0ng c\u00e0ng c\u00f3 th\u1ec3 tr\u00e1nh \u0111\u01b0\u1ee3c vi\u1ec7c s\u1ea3n ph\u1ea9m b\u1ecb tr\u1ea3 l\u1ea1i ho\u1eb7c nh\u1eefng khi\u1ebfu n\u1ea1i c\u1ee7a m\u1ecdi ng\u01b0\u1eddi, m\u00e0 nh\u1eefng \u0111i\u1ec1u n\u00e0y r\u1ea5t d\u1ec5 d\u1eabn \u0111\u1ebfn nh\u1eadn th\u1ee9c ti\u00eau c\u1ef1c c\u1ee7a c\u00f4ng ch\u00fang. Nh\u1eefng t\u01b0\u01a1ng t\u00e1c nh\u01b0 v\u1eady c\u0169ng n\u00ean \u0111\u01b0\u1ee3c ti\u1ebfp t\u1ee5c v\u00e0 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u01a1 h\u1ed9i x\u00e1c nh\u1eadn l\u1ea1i quy\u1ebft \u0111\u1ecbnh mua s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd.<\/p>\n

C\u00e1c c\u00f4ng ty c\u0169ng n\u00ean gi\u00fap nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m, c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng chia s\u1ebb tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m. Ch\u1eb3ng h\u1ea1n nh\u01b0 cung c\u1ea5p c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u0103ng \u0111\u00e1nh gi\u00e1, \u00fd t\u01b0\u1edfng v\u00e0 c\u00e2u chuy\u1ec7n tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i.\u00a0<\/p>\n

(Theo Investopedia<\/i>)<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i (ti\u1ebfng Anh: After-sales Support) l\u00e0 b\u1ea5t k\u00ec d\u1ecbch v\u1ee5 n\u00e0o \u0111\u01b0\u1ee3c cung c\u1ea5p sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 mua s\u1ea3n ph\u1ea9m.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[418],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/31885"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=31885"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/31885\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=31885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=31885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=31885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}