{"id":3239,"date":"2023-11-29T20:18:32","date_gmt":"2023-11-29T20:18:32","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3239"},"modified":"2023-11-29T09:25:31","modified_gmt":"2023-11-29T09:25:31","slug":"su-khac-nhau-giua-cham-soc-khach-hang-va-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/su-khac-nhau-giua-cham-soc-khach-hang-va-dich-vu-khach-hang.html","title":{"rendered":"S\u1ef1 Kh\u00e1c Nhau Gi\u1eefa Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng V\u00e0 D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"<p>Gi\u1eefa kh\u00e1i ni\u1ec7m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (Customer Care) v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng (Customer\u00a0Service) c\u00f3 nh\u1eefng \u0111i\u1ec3m chung v\u00e0 nh\u1eefng \u0111i\u1ec3m ri\u00eang. N\u00f3i m\u1ed9t c\u00e1ch kh\u00e1i qu\u00e1t, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 n\u1ed9i dung r\u1ed9ng h\u01a1n so v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1c d\u1ecbch v\u1ee5 gia t\u0103ng\u00a0<em>t\u1ed1i thi\u1ec3u<\/em>\u00a0\u0111i k\u00e8m theo khi b\u00e1n s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng. Nh\u01b0ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng mang \u00fd ngh\u0129a r\u1ed9ng l\u1edbn h\u01a1n, kh\u00f4ng ch\u1ec9 l\u00e0 c\u00e1c d\u1ecbch v\u1ee5 gia t\u0103ng t\u1ed1i thi\u1ec3u, m\u00e0 c\u00f2n mang kh\u00eda c\u1ea1nh con ng\u01b0\u1eddi, t\u01b0\u01a1ng t\u1ef1 nh\u01b0 khi ta ch\u0103m s\u00f3c nh\u1eefng ng\u01b0\u1eddi b\u1ea1n, ng\u01b0\u1eddi th\u00e2n nh\u1eb1m chi\u1ebfm \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m c\u1ee7a kh\u00e1ch h\u00e0ng khi mua h\u00e0ng.<\/p>\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ho\u1ea1t \u0111\u1ed9ng mang t\u00ednh<em>\u00a0chi\u1ebfn l\u01b0\u1ee3c<\/em>\u00a0c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3\u00a0ti\u1ebfp c\u1eadn v\u00e0 gi\u1eef kh\u00e1ch h\u00e0ng c\u1ea3 b\u1eb1ng l\u00fd tr\u00ed v\u00e0 t\u00ecnh c\u1ea3m. \u0110\u1ea7u t\u01b0 cho ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1c kho\u1ea3n chi ph\u00ed th\u00f4ng th\u01b0\u1eddng, m\u00e0 l\u00e0 \u0111\u1ea7u t\u01b0 c\u00f3 t\u00ednh l\u00e2u d\u00e0i, mang t\u1ea7m chi\u1ebfn l\u01b0\u1ee3c, v\u00e0 ph\u1ea3i d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a v\u0103n ho\u00e1 doanh nghi\u1ec7p, m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u0169ng ph\u1ea3i \u0111\u1ea7u t\u01b0 v\u00e0 ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i.<\/p>\n<p>Ch\u0103m s\u00f3c<em>\u00a0kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i<\/em>\u00a0c\u00f3 li\u00ean h\u1ec7 m\u1eadt thi\u1ebft v\u1edbi ch\u0103m s\u00f3c<em>\u00a0kh\u00e1ch h\u00e0ng b\u00ean trong<\/em>.\u00a0Kh\u00e1ch h\u00e0ng b\u00ean trong \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c t\u1ed1t l\u00e0 n\u1ec1n t\u1ea3ng, l\u00e0 ti\u1ec1n \u0111\u1ec1 \u0111\u1ec3 kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c t\u1ed1t. V\u00e0 nh\u01b0 v\u1eady,<em>\u00a0v\u0103n ho\u00e1 doanh nghi\u1ec7p<\/em>\u00a0l\u00e0 n\u1ec1n t\u1ea3ng, l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n t\u1ed1t c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u1eefa kh\u00e1i ni\u1ec7m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (Customer Care) v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng (Customer\u00a0Service) c\u00f3 nh\u1eefng \u0111i\u1ec3m chung v\u00e0 nh\u1eefng \u0111i\u1ec3m ri\u00eang. N\u00f3i m\u1ed9t c\u00e1ch kh\u00e1i qu\u00e1t, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 n\u1ed9i dung r\u1ed9ng h\u01a1n so v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1c d\u1ecbch v\u1ee5 gia t\u0103ng\u00a0t\u1ed1i thi\u1ec3u\u00a0\u0111i k\u00e8m [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3239"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3239"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3239\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}