{"id":3249,"date":"2023-11-29T21:09:22","date_gmt":"2023-11-29T21:09:22","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3249"},"modified":"2023-11-30T01:40:11","modified_gmt":"2023-11-30T01:40:11","slug":"30-nguyen-tac-cham-soc-khach-hang-tot-nhat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/30-nguyen-tac-cham-soc-khach-hang-tot-nhat.html","title":{"rendered":"30 NGUY\u00caN T\u1eaeC CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG T\u1ed0T NH\u1ea4T"},"content":{"rendered":"

Trong th\u1eddi k\u1ef3 kh\u1edfi s\u1ef1 kinh doanh v\u1edbi m\u1ed9t v\u00e0i nh\u00e2n vi\u00ean v\u00e0 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng khi\u00eam t\u1ed1n, b\u1ea1n s\u1ebd kh\u00f4ng kh\u00f3 kh\u0103n g\u00ec \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng theo \u0111\u00fang nh\u1eefng g\u00ec h\u1ecd mong mu\u1ed1n. Tuy nhi\u00ean, b\u1ea1n ph\u1ea3i c\u1ea7n \u0111\u1ebfn m\u1ed9t ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd v\u00e0 khoa h\u1ecdc, khi s\u1ed1 nh\u00e2n vi\u00ean v\u00e0 \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d\u00a0ng\u00e0y m\u1ed9t \u0111\u00f4ng h\u01a1n. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd gi\u1edbi thi\u1ec7u v\u1edbi b\u1ea1n 30 nguy\u00ean t\u1eafc kh\u00e1c nhau \u0111\u1ec3 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n lu\u00f4n nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c tuy\u1ec7t v\u1eddi nh\u1ea5t.<\/p>\n

\"Dich<\/p>\n

Nguy\u00ean t\u1eafc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

M\u1ed9t s\u1ed1 nguy\u00ean t\u1eafc chung:<\/h2>\n
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1. Quy \u0111\u1ecbnh th\u00e0nh v\u0103n b\u1ea3n c\u00e1c ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5 :<\/strong>\u00a0B\u1ea1n l\u00e0 ng\u01b0\u1eddi \u0111\u1ec1 ra c\u00e1c quy t\u1eafc c\u01a1 b\u1ea3n, nh\u01b0ng m\u1ecdi nh\u00e2n vi\u00ean trong c\u00f4ng ty n\u00ean bi\u1ebft r\u00f5 \u0111\u1ec3 tu\u00e2n th\u1ee7 nh\u1eefng quy t\u1eafc \u0111\u00f3. Ch\u00ednh s\u00e1ch n\u00e0y kh\u00f4ng \u0111\u00f2i h\u1ecfi t\u00ednh ph\u1ee9c t\u1ea1p v\u00e0 t\u1ec9 m\u1ec9, nh\u01b0ng nh\u1eefng \u0111i\u1ec1u r\u1ea5t \u0111\u01a1n gi\u1ea3n v\u00e0 c\u1ee5 th\u1ec3 nh\u01b0 \u201ckh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00fang\u201d, ho\u1eb7c \u201cb\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean n\u00e0o c\u0169ng \u0111\u1ec1u c\u00f3 quy\u1ec1n gi\u1ea3m gi\u00e1 t\u1ed1i \u0111a 10% cho b\u1ea5t c\u1ee9 kh\u00e1ch h\u00e0ng b\u1ea5t m\u00e3n n\u00e0o t\u1ea1i b\u1ea5t c\u1ee9 th\u1eddi \u0111i\u1ec3m n\u00e0o\u201d c\u00f3 th\u1ec3 c\u1ea7n thi\u1ebft cho c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a b\u1ea1n.<\/div>\n
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2. Thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng tr\u1ee3 gi\u00fap v\u00e0 h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean c\u00e1ch duy tr\u00ec t\u00ednh \u01b0u vi\u1ec7t c\u1ee7a d\u1ecbch v\u1ee5<\/strong>. Nh\u1eefng h\u1ec7 th\u1ed1ng n\u00e0y s\u1ebd gi\u00fap b\u1ea1n n\u1ed5i so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh b\u1eb1ng vi\u1ec7c \u0111\u01b0a ra nhi\u1ec1u l\u1ee3i \u00edch h\u01a1n cho c\u00e1c kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi nh\u1eadn ra nh\u1eefng v\u1ea5n \u0111\u1ec1 r\u1eafc r\u1ed1i tr\u01b0\u1edbc khi ch\u00fang ph\u00e1t sinh.<\/div>\n
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3. Ph\u00e1t tri\u1ec3n c\u00e1c c\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u01b0u vi\u1ec7t<\/strong>. \u0110\u1eebng qu\u00ean d\u00e0nh ph\u1ea7n th\u01b0\u1edfng cho nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 k\u1ebft qu\u1ea3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/div>\n
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4. \u0110\u1ea3m b\u1ea3o r\u1eb1ng quan \u0111i\u1ec3m c\u1ee7a b\u1ea1n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean th\u1ea5u hi\u1ec3u.<\/strong>\u00a0C\u00e1c nh\u00e2n vi\u00ean n\u00ean hi\u1ec3u r\u00f5 m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd li\u00ean quan nh\u01b0 th\u1ebf n\u00e0o t\u1edbi l\u1ee3i nhu\u1eadn v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a h\u1ecd t\u1ea1i c\u00f4ng ty.<\/div>\n
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5. S\u1eb5n s\u00e0ng cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nhi\u1ec1u l\u1ee3i \u00edch h\u01a1n b\u1ea5t c\u1ee9 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh n\u00e0o kh\u00e1c trong c\u00f9ng l\u0129nh v\u1ef1c kinh doanh.<\/strong>\u00a0L\u1eddi cam k\u1ebft n\u00e0y ph\u1ea3i c\u00f3 s\u1ee9c thuy\u1ebft ph\u1ee5c \u0111\u1ec9nh cao \u0111\u1ebfn n\u1ed7i ai c\u0169ng c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c<\/div>\n
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6. Chia s\u1ebb th\u00f4ng tin v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp giao thi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng.<\/strong>\u00a0B\u1ea1n h\u00e3y th\u01b0\u1eddng xuy\u00ean g\u1eb7p g\u1ee1 c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u1ec1 vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi ti\u1ebfp thu \u00fd ki\u1ebfn c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng: h\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n b\u1ea5t k\u1ef3 ai trong c\u00f4ng ty b\u1ea1n.<\/div>\n
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7. H\u00e0nh \u0111\u1ed9ng theo ph\u01b0\u01a1ng ch\u00e2m: quan t\u00e2m, mau l\u1eb9 v\u00e0 c\u00f3 n\u0103ng l\u1ef1c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/strong>\u00a0C\u00e1c kh\u00e1ch h\u00e0ng lu\u00f4n mong mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed v\u1edbi t\u01b0 c\u00e1ch c\u00e1 nh\u00e2n v\u00e0 x\u01b0ng h\u00f4 b\u1eb1ng t\u00ean ri\u00eang.<\/div>\n
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Nh\u1eefng \u201cc\u1ee5m t\u1eeb\u201d s\u1ebd khi\u1ebfn \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d\u00a0c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac<\/h2>\n
Nh\u1eefng nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 r\u1ea5t r\u00f5 r\u00e0ng v\u00e0 b\u00e2y gi\u1edd l\u00e0 l\u00fac b\u1ea1n bi\u1ebfn nh\u1eefng nguy\u00ean t\u1eafc \u0111\u00f3 v\u00e0o h\u00e0nh \u0111\u1ed9ng trong m\u1ecdi c\u00f4ng vi\u1ec7c n\u00e0o b\u1ea1n l\u00e0m v\u00e0 m\u1ecdi l\u1eddi l\u1ebd n\u00e0o b\u1ea1n n\u00f3i. Lu\u00f4n c\u00f3 m\u1ed9t s\u1ed1 \u201ct\u1eeb ng\u1eef k\u1ef3 di\u1ec7u\u201d m\u00e0 kh\u00e1ch h\u00e0ng lu\u00f4n mu\u1ed1n nghe t\u1eeb ph\u00eda b\u1ea1n.<\/div>\n
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8. \u201cT\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho qu\u00fd v\u1ecb?\u201d:\u00a0<\/strong>Kh\u00e1ch h\u00e0ng mong mu\u1ed1n c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 gi\u1ea3i th\u00edch m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng chi ti\u1ebft v\u1ec1 nh\u1eefng g\u00ec h\u1ecd c\u1ea7n. V\u1edbi c\u00e2u h\u1ecfi m\u1edf n\u00e0y, b\u1ea1n b\u1eaft \u0111\u1ea7u \u0111\u1ed1i tho\u1ea1i v\u1edbi h\u1ecd theo h\u01b0\u1edbng t\u00edch c\u1ef1c (b\u1ea1n \u0111ang \u201cgi\u00fap \u0111\u1ee1\u201d, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u201cb\u00e1n h\u00e0ng\u201d) v\u00e0 t\u1ecf ra b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng cho m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/div>\n
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9. \u201cT\u00f4i c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3\u201d:<\/strong>\u00a0Ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng B2B, lu\u00f4n t\u00ecm ki\u1ebfm \u0111\u1ec3 mua c\u00e1c gi\u1ea3i ph\u00e1p kinh doanh. H\u1ecd r\u1ea5t c\u1ea3m k\u00edch tr\u01b0\u1edbc nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi tr\u1ef1c ti\u1ebfp theo d\u1ea1ng ng\u00f4n ng\u1eef m\u00e0 h\u1ecd c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c.<\/div>\n
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10. \u201cT\u00f4i kh\u00f4ng bi\u1ebft, nh\u01b0ng t\u00f4i s\u1ebd t\u00ecm ra\u201d:<\/strong>\u00a0Khi \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00f3 kh\u0103n \u0111\u00f2i h\u1ecfi ph\u1ea3i ki\u1ec3m tra c\u1ea9n th\u1eadn, h\u00e3y d\u0169ng c\u1ea3m th\u1eeba nh\u1eadn r\u1eb1ng b\u1ea1n kh\u00f4ng bi\u1ebft c\u00e1ch gi\u1ea3i quy\u1ebft. Vi\u1ec7c tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi trong khi b\u1ea1n kh\u00f4ng bi\u1ebft ch\u1eafc ch\u1eafn th\u1ef1c t\u1ebf nh\u01b0 th\u1ebf n\u00e0o c\u00f3 th\u1ec3 mau ch\u00f3ng hu\u1ef7 ho\u1ea1i ni\u1ec1m tin m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 d\u00e0nh cho b\u1ea1n. Nh\u1eefng kh\u00e1ch h\u00e0ng th\u00f4ng minh c\u00f3 th\u1ec3 th\u1eed th\u00e1ch b\u1ea1n b\u1eb1ng m\u1ed9t c\u00e2u h\u1ecfi m\u00e0 h\u1ecd bi\u1ebft b\u1ea1n kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi v\u00e0 sau \u0111\u00f3 \u0111i\u1ec1m t\u0129nh ng\u1ed3i xu\u1ed1ng trong khi b\u1ea1n l\u00fang t\u00fang t\u00ecm c\u00e1ch \u0111\u1ed1i ph\u00f3. M\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi th\u00e0nh th\u1eadt s\u1ebd gia t\u0103ng m\u1ee9c \u0111\u1ed9 t\u00edn nhi\u1ec7m c\u1ee7a b\u1ea1n.<\/div>\n
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11. \u201cT\u00f4i s\u1ebd nh\u1eadn tr\u00e1ch nhi\u1ec7m\u201d:<\/strong>\u00a0\u0110i\u1ec1u n\u00e0y ch\u1ee9ng t\u1ecf v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng b\u1ea1n nh\u1eadn ra tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh l\u00e0 \u0111\u1ea3m b\u1ea3o k\u1ebft qu\u1ea3 ho\u00e0n h\u1ea3o nh\u1ea5t cho m\u1ed7i giao d\u1ecbch mua s\u1eafm v\u1edbi h\u1ecd. H\u00e3y qu\u1ea3 quy\u1ebft v\u1edbi h\u1ecd r\u1eb1ng b\u1ea1n bi\u1ebft r\u00f5 h\u1ecd mong \u0111\u1ee3i \u0111i\u1ec1u g\u00ec v\u00e0 s\u1ebd \u0111\u01b0a ra s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee9c gi\u00e1 ph\u1ea3i ch\u0103ng m\u00e0 kh\u00f4ng k\u00e8m theo b\u1ea5t c\u1ee9 ph\u1ee5 ph\u00ed hay v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh n\u00e0o.<\/div>\n
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12. \u201c\u201dT\u00f4i s\u1ebd lu\u00f4n c\u1eadp nh\u1eadp cho qu\u00fd v\u1ecb nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t\u201d:<\/strong>\u00a0Ngay c\u1ea3 khi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c cung c\u1ea5p theo ph\u01b0\u01a1ng th\u1ee9c \u201ctr\u1ea3 ti\u1ec1n ngay v\u00e0 l\u1ea5y h\u00e0ng\u201d(cash-and-carry), c\u0169ng s\u1ebd c\u00f3 r\u1ea5t nhi\u1ec1u s\u1ef1 ki\u1ec7n v\u00e0 th\u00f4ng tin kh\u00e1c nhau v\u1ec1 b\u1ea1n m\u00e0 kh\u00e1ch h\u00e0ng\u00a0mu\u1ed1n bi\u1ebft. H\u00e3y \u0111\u1ea3m b\u1ea3o v\u1edbi h\u1ecd r\u1eb1ng h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c ch\u1ec9 d\u1eabn v\u00e0 c\u1eadp nh\u1eadt nh\u1eefng s\u1ef1 ki\u1ec7n v\u00e0 th\u00f4ng tin m\u1edbi nh\u1ea5t. Th\u1eddi gian v\u00e0 s\u1ed1 l\u01b0\u1ee3ng th\u00f4ng tin c\u00e0ng nhi\u1ec1u bao nhi\u00eau, b\u1ea1n c\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea5y nhi\u00eau, b\u1edfi v\u00ec kh\u00e1ch h\u00e0ng ng\u00e0y nay lu\u00f4n mong mu\u1ed1n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 m\u1ecdi chi ti\u1ebft v\u00e0 s\u1ef1 ki\u1ec7n, cho d\u00f9 \u0111\u00f3 l\u00e0 nh\u1eefng tin t\u1ee9c t\u1ed1t hay x\u1ea5u.<\/div>\n
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13. \u201cT\u00f4i s\u1ebd giao h\u00e0ng \u0111\u00fang h\u1eb9n\u201d:<\/strong>\u00a0Vi\u1ec7c giao h\u00e0ng \u0111\u00fang theo tho\u1ea3 thu\u1eadn l\u00e0 m\u1ed9t l\u1eddi h\u1ee9a m\u00e0 b\u1ea1n ph\u1ea3i th\u1ef1c hi\u1ec7n.<\/div>\n
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14. \u201cTh\u1ee9 hai c\u00f3 ngh\u0129a l\u00e0 Th\u1ee9 hai\u201d:<\/strong>\u00a0Nh\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 n\u00e0o ki\u00ean \u0111\u1ecbnh th\u1ef1c hi\u1ec7n \u0111\u00fang theo \u0111i\u1ec1u n\u00e0y s\u1ebd tr\u1edf n\u00ean n\u1ed5i b\u1eadt h\u01a1n v\u00e0 \u0111\u01b0\u1ee3c c\u00e1c kh\u00e1ch h\u00e0ng nh\u1edb m\u00e3i.<\/div>\n
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15. \u201cS\u1ebd \u0111\u00fang l\u00e0 nh\u1eefng g\u00ec m\u00e0 qu\u00fd v\u1ecb \u0111\u00e3 \u0111\u1eb7t h\u00e0ng\u201d:<\/strong>\u00a0S\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 b\u1ea1n giao cho \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d\u00a0s\u1ebd kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1i g\u00ec \u0111\u00f3 \u201ct\u01b0\u01a1ng t\u1ef1 nh\u01b0\u201d, v\u00e0 c\u0169ng s\u1ebd kh\u00f4ng ph\u1ea3i \u201ct\u1ed1t h\u01a1n\u201d, nh\u1eefng g\u00ec h\u1ecd \u0111\u00e3 \u0111\u1eb7t h\u00e0ng. S\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 giao cho kh\u00e1ch h\u00e0ng c\u1ea7n ch\u00ednh x\u00e1c nh\u01b0 nh\u1eefng g\u00ec h\u1ecd \u0111\u00e3 \u0111\u1eb7t h\u00e0ng. Th\u1eadm ch\u00ed c\u1ea3 khi b\u1ea1n tin r\u1eb1ng m\u1ed9t s\u1ea3n ph\u1ea9m thay th\u1ebf n\u00e0o \u0111\u00f3 c\u00f3 th\u1ec3 th\u00edch h\u1ee3p nh\u1ea5t v\u1edbi m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u0169ng \u0111\u1eebng quy\u1ebft \u0111\u1ecbnh \u0111\u01b0a cho h\u1ecd s\u1ea3n ph\u1ea9m \u0111\u00f3. \u201cTh\u01b0\u1ee3ng \u0111\u1ebf\u201d c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng bi\u1ebft v\u00e0 c\u00f3 quy\u1ec1n khi\u1ebfu n\u1ea1i v\u1ec1 t\u1ea5t c\u1ea3 nh\u1eefng thay \u0111\u1ed5i c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 h\u1ecd \u0111\u00e3 mua s\u1eafm.<\/div>\n
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16. \u201cM\u1ecdi vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n t\u1ea5t\u201d:<\/strong>\u00a0H\u00e3y \u0111\u1ea3m b\u1ea3o v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng h\u1ecd s\u1ebd kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh.<\/div>\n
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17. \u201cT\u00f4i r\u1ea5t c\u1ea3m k\u00edch s\u1ef1 quan t\u00e2m c\u1ee7a qu\u00fd v\u1ecb\u201d:<\/strong>\u00a0\u0110i\u1ec1u n\u00e0y c\u00f3 \u00fd ngh\u0129a l\u1edbn h\u01a1n nhi\u1ec1u so v\u1edbi \u0111\u01a1n gi\u1ea3n ch\u1ec9 n\u00f3i \u201cC\u1ea3m \u01a1n v\u00ec \u0111\u00e3 mua h\u00e0ng\u201d. M\u1ed9t s\u1ef1 c\u1ea3m k\u00edch ch\u00e2n th\u00e0nh n\u00ean k\u00e8m theo \u0111\u00f3 l\u00e0 nh\u1eefng cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i hay th\u01b0 t\u1eeb sau khi vi\u1ec7c mua s\u1eafm \u0111\u00e3 th\u1ef1c hi\u1ec7n xong \u0111\u1ec3 b\u1ea1n \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi vi\u1ec7c \u0111\u1ec1u \u1ed5n tho\u1ea3, kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c tho\u1ea3 m\u00e3n v\u00e0 nh\u1ea5n m\u1ea1nh cho h\u1ecd\u00a0bi\u1ebft b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o ph\u00e1t sinh \u0111\u1ec1u s\u1ebd \u0111\u01b0\u1ee3c b\u1ea1n gi\u1ea3i quy\u1ebft chu \u0111\u00e1o v\u00e0 nhanh ch\u00f3ng.<\/div>\n
B\u1ecf qua b\u1ea5t k\u1ef3 b\u01b0\u1edbc n\u00e0o trong s\u1ed1 c\u00e1c b\u01b0\u1edbc tr\u00ean \u0111\u1ec1u t\u1ea1o ra m\u1ed9t \u1ea5n t\u01b0\u1ee3ng r\u1eb1ng b\u1ea1n ch\u1ec9 quan t\u00e2m t\u1edbi kh\u00e1ch h\u00e0ng cho \u0111\u1ebfn khi giao d\u1ecbch mua s\u1eafm \u0111\u01b0\u1ee3c ho\u00e0n t\u1ea5t. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn h\u1ecd\u00a0c\u00f3 c\u1ea3m gi\u00e1c h\u1ecd b\u1ecb l\u1eeba d\u1ed1i v\u00e0 b\u1ecb l\u1ee3i d\u1ee5ng, t\u1eeb \u0111\u00f3 c\u00f4ng ty c\u1ee7a b\u1ea1n s\u1ebd mang m\u1ed9t h\u00ecnh \u1ea3nh kh\u00f4ng m\u1ea5y t\u1ed1t \u0111\u1eb9p trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng. \u201cTi\u1ebfng d\u1eef \u0111\u1ed3n xa\u201d, c\u00f3 th\u1ec3 nh\u1eefng \u1ea5n t\u01b0\u1ee3ng x\u1ea5u \u0111\u00f3 c\u00f2n lan sang c\u1ea3 nh\u1eefng ng\u01b0\u1eddi quen bi\u1ebft c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng n\u00e0y qua l\u1eddi k\u1ec3 c\u1ee7a h\u1ecd. Do \u0111\u00f3, vi\u1ec7c bi\u1ec3u l\u1ed9 m\u1ed9t th\u00e1i \u0111\u1ed9 chu \u0111\u00e1o trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd d\u1eabn b\u1ea1n t\u1edbi nh\u1eefng l\u1eddi gi\u1edbi thi\u1ec7u t\u1ed1t \u0111\u1eb9p v\u00e0 nh\u1eefng l\u1ea7n mua s\u1eafm ti\u1ebfp theo trong t\u01b0\u01a1ng lai.<\/div>\n

\"\"<\/p>\n

\u00a0\u0110\u1eebng bao gi\u1edd \u0111\u1ec3 kh\u00e1ch h\u00e0ng qu\u00ean b\u1ea1n<\/strong><\/div>\n
M\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng gi\u00fap b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng l\u1ea7n mua s\u1eafm ti\u1ebfp theo t\u1eeb m\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00f3 l\u00e0 lu\u00f4n theo s\u00e1t h\u1ecd ngay c\u1ea3 sau khi h\u1ecd \u0111\u00e3 mua h\u00e0ng. C\u00f4ng vi\u1ec7c h\u1eadu m\u00e3i n\u00ean b\u1eaft \u0111\u1ea7u ngay l\u1eadp t\u1ee9c sau khi k\u1ebft th\u00fac giao d\u1ecbch mua s\u1eafm. B\u1ea1n g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 n\u00f3i l\u1eddi c\u1ea3m \u01a1n v\u00ec \u0111\u00e3 mua s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u00e0 t\u00ecm hi\u1ec3u xem li\u1ec7u kh\u00e1ch h\u00e0ng c\u00f3 h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 hay kh\u00f4ng. Kh\u00f4ng d\u1eebng l\u1ea1i \u1edf \u0111\u00f3, c\u00f2n c\u00f3 m\u1ed9t s\u1ed1 c\u00e1ch th\u1ee9c theo s\u00e1t hi\u1ec7u qu\u1ea3 kh\u00e1c gi\u00fap b\u1ea1n \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 b\u1ea1n \u0111ang cung c\u1ea5p lu\u00f4n \u1edf trong t\u00e2m tr\u00ed h\u1ecd:<\/div>\n
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18. \u0110\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec b\u1ea1n \u0111ang l\u00e0m cho h\u1ecd:<\/strong>\u00a0Vi\u1ec7c n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua c\u00e1c d\u1ea1ng th\u01b0 t\u1eeb v\u00e0 b\u1ea3n tin g\u1eedi t\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i hay c\u00e1c cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i. Cho d\u00f9 b\u1ea1n s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0o \u0111i n\u1eefa, th\u00ec \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n v\u1eabn c\u1ea7n nhanh ch\u00f3ng ch\u1ec9 r\u00f5 cho kh\u00e1ch h\u00e0ng th\u1ea5y t\u00ednh \u01b0u vi\u1ec7t trong s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p. N\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u1ec1 c\u1eadp t\u1edbi t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec b\u1ea1n \u0111ang l\u00e0m cho kh\u00e1ch h\u00e0ng, h\u1ecd c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng ch\u00fa \u00fd t\u1edbi. B\u1ea1n c\u0169ng kh\u00f4ng th\u1ec3 qu\u00e1 t\u1ef1 cao khi n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 t\u1ea5t c\u1ea3 nh\u1eefng c\u00f4ng vi\u1ec7c b\u1ea1n \u0111\u00e3 l\u00e0m \u0111\u1ec3 tho\u1ea3 m\u00e3n kh\u00e1ch h\u00e0ng, m\u00e0 ch\u1ec9 g\u1ecdi \u0111i\u1ec7n tho\u1ea1i v\u00e0 \u0111\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft h\u1ecd kh\u00f4ng ph\u1ea3i lo l\u1eafng v\u00ec b\u1ea1n \u0111\u00e3 lo xong h\u1ebft c\u00e1c th\u1ee7 t\u1ee5c gi\u1ea5y t\u1edd, g\u1ecdi \u0111i\u1ec7n cho lu\u1eadt s\u01b0, ki\u1ec3m tra l\u1ea1i vi\u1ec7c v\u1eadn chuy\u1ec3n\u2026 \u0111\u1ec3 kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m h\u01a1n.<\/div>\n
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19. Th\u01b0\u1eddng xuy\u00ean g\u1eedi thi\u1ec7p hay th\u01b0 t\u1eeb vi\u1ebft tay mang t\u00ednh ch\u1ea5t c\u00e1 nh\u00e2n t\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng c\u0169:<\/strong>\u00a0\u201cT\u00f4i \u0111ang ng\u1ed3i b\u00ean b\u00e0n l\u00e0m vi\u1ec7c v\u00e0 t\u00ean c\u1ee7a qu\u00fd v\u1ecb b\u1ed7ng hi\u1ec7n l\u00ean trong \u0111\u1ea7u. Qu\u00fd v\u1ecb c\u00f3 ph\u1ea3i \u0111ang c\u00f3 qu\u00e3ng th\u1eddi gian th\u00fa v\u1ecb bay l\u01b0\u1ee3n tr\u00ean b\u1ea7u tr\u1eddi? H\u00e3y cho ch\u00fang t\u00f4i bi\u1ebft li\u1ec7u qu\u00fd v\u1ecb c\u00f3 c\u1ea7n m\u1ed9t b\u1ed9 h\u00e0nh l\u00fd m\u1edbi hay kh\u00f4ng? T\u00f4i c\u00f3 th\u1ec3 gh\u00e9 qua th\u0103m qu\u00fd v\u1ecb v\u1edbi m\u1ed9t m\u1eabu s\u1ea3n ph\u1ea9m m\u1edbi nh\u1ea5t\u201d. Hay n\u1ebfu b\u1ea1n ng\u1eabu nhi\u00ean g\u1eb7p m\u1eb7t m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169 t\u1ea1i m\u1ed9t s\u1ef1 ki\u1ec7n n\u00e0o \u0111\u1ea5y, b\u1ea1n h\u00e3y l\u1eadp t\u1ee9c g\u1eedi t\u1edbi h\u1ecd t\u1ea5m thi\u1ec7p v\u1edbi n\u1ed9i dung: \u201cTh\u1eadt tuy\u1ec7t v\u1eddi khi \u0111\u01b0\u1ee3c g\u1eb7p l\u1ea1i qu\u00fd v\u1ecb t\u1ea1i \u2026 T\u00f4i s\u1ebd s\u1edbm g\u1ecdi \u0111i\u1ec7n cho qu\u00fd v\u1ecb nh\u00e2n d\u1ecbp n\u0103m m\u1edbi \u0111\u1ec3 ch\u00fang ta l\u00ean l\u1ecbch cho m\u1ed9t b\u1eefa \u0103n tr\u01b0a th\u00e2n m\u1eadt nh\u00e9\u201d.<\/div>\n
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20. Th\u1ec3 hi\u1ec7n nh\u1eefng giao ti\u1ebfp mang t\u00ednh ch\u1ea5t c\u00e1 nh\u00e2n:<\/strong>\u00a0Voice mail v\u00e0 e-mail lu\u00f4n l\u00e0 nh\u1eefng c\u00f4ng c\u1ee5 giao ti\u1ebfp d\u1ec5 d\u00e0ng, trong khi c\u00e1c giao ti\u1ebfp mang t\u00ednh ch\u1ea5t c\u00e1 nh\u00e2n th\u01b0\u1eddng xuy\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c ch\u00fa \u00fd t\u1edbi. N\u1ebfu b\u1ea1n g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c ti\u1ebfp c\u1eadn m\u1ed9t kh\u00e1ch h\u00e0ng n\u00e0o \u0111\u00f3 (ng\u01b0\u1eddi \u0111ang c\u00f3 v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft b\u1eb1ng s\u1ef1 ti\u1ebfp x\u00fac c\u00e1 nh\u00e2n), h\u00e3y \u0111\u1ec3 l\u1ea1i l\u1eddi nh\u1eafn qua voice-mail r\u1eb1ng b\u1ea1n mu\u1ed1n n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ecd, ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 gh\u00e9 qua v\u0103n ph\u00f2ng l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd v\u00e0o m\u1ed9t th\u1eddi gian n\u00e0o \u0111\u00f3 thu\u1eadn ti\u1ec7n cho c\u1ea3 hai b\u00ean.<\/div>\n
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21. Nh\u1edb r\u00f5 nh\u1eefng d\u1ecbp \u0111\u1eb7c bi\u1ec7t:<\/strong>\u00a0\u0110\u1ec1u \u0111\u1eb7n g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng nh\u1eefng t\u1ea5m thi\u1ec7p m\u1eebng sinh nh\u1eadt, thi\u1ec7p m\u1eebng nh\u00e2n ng\u00e0y l\u1ec5 k\u1ef7 ni\u1ec7m \u2026 Nh\u1eefng m\u00f3n qu\u00e0 nh\u1ecf lu\u00f4n l\u00e0 c\u00f4ng c\u1ee5 g\u00e2y c\u1ea3m t\u00ecnh v\u1edbi h\u1ecd\u00a0m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. B\u1ea1n s\u1ebd kh\u00f4ng ph\u1ea3i chi ph\u00ed qu\u00e1 nhi\u1ec1u \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m c\u1ee7a b\u1ea1n t\u1edbi h\u1ecd, m\u00e0 ch\u1ec9 c\u1ea7n ph\u00e1t huy \u00f3c s\u00e1ng t\u1ea1o c\u1ee7a m\u00ecnh c\u00f9ng v\u1edbi m\u1ed9t m\u00f3n qu\u00e0 nh\u1ecf hay t\u1ea5m thi\u1ec7p m\u1eebng xinh x\u1eafn c\u0169ng \u0111\u1ee7 \u0111\u1ec3 th\u1eaft ch\u1eb7t m\u1ed1i quan h\u1ec7 gi\u1eefa b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng trong m\u1ed9t t\u01b0\u01a1ng lai l\u00e2u d\u00e0i.<\/div>\n
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22. Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c th\u00f4ng tin h\u1eefu \u00edch:<\/strong>\u00a0N\u1ebfu b\u1ea1n \u0111\u1ecdc \u0111\u01b0\u1ee3c m\u1ed9t b\u00e0i b\u00e1o hay, m\u1ed9t cu\u1ed1n s\u00e1ch m\u1edbi, hay nghe v\u1ec1 m\u1ed9t t\u1ed5 ch\u1ee9c m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quan t\u00e2m t\u1edbi, h\u00e3y mau ch\u00f3ng vi\u1ebft m\u1ed9t l\u00e1 th\u01b0 ho\u1eb7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng bi\u1ebft.<\/div>\n
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23. Quan t\u00e2m t\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i sau khi mua h\u00e0ng nh\u01b0 m\u1ed9t c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 kinh doanh gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/strong><\/div>\n
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V\u1edbi t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec m\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u00f3 th\u1ec3 l\u00e0m cho b\u1ea1n, kh\u00f4ng c\u00f3 l\u00fd do g\u00ec \u0111\u1ec3 b\u1ea1n kh\u00f4ng th\u01b0\u1eddng xuy\u00ean li\u00ean l\u1ea1c v\u1edbi h\u1ecd. H\u00e3y s\u1eed d\u1ee5ng nh\u1eefng th\u00f4ng tin m\u00e0 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c \u00a0v\u00e0 \u0111\u01b0a ra nhi\u1ec1u \u00fd t\u01b0\u1edfng m\u1edbi kh\u00e1c nhau c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n c\u00e1c m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/div>\n
\"\"<\/a><\/div>\n
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Giao ti\u1ebfp v\u1edbi nh\u1eefng \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d kh\u00f4ng h\u00e0i h\u00f2ng<\/strong><\/div>\n
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C\u00e1c cu\u1ed9c nghi\u00ean c\u1ee9u cho th\u1ea5y ph\u1ea7n l\u1edbn c\u00e1c kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd \u0111\u1ebfn ngay v\u00e0 n\u00f3i v\u1edbi b\u1ea1n r\u1eb1ng h\u1ecd th\u1ef1c s\u1ef1 kh\u00f4ng tho\u1ea3 m\u00e3n, m\u00e0 h\u1ecd ch\u1ec9 ra \u0111i m\u1ed9t c\u00e1ch l\u1eb7ng l\u1ebd, sau \u0111\u00f3 n\u00f3i v\u1edbi nh\u1eefng ng\u01b0\u1eddi quen bi\u1ebft c\u1ee7a h\u1ecd r\u1eb1ng kh\u00f4ng n\u00ean mua s\u1eafm s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. V\u00ec th\u1ebf, khi c\u00f3 m\u1ed9t kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, b\u1ea1n \u0111\u1eebng coi \u0111\u00f3 l\u00e0 m\u1ed9t s\u1ef1 phi\u1ec1n to\u00e1i v\u00e0 h\u00e3y coi \u0111\u00f3 l\u00e0 m\u1ed9t \u201cc\u01a1 h\u1ed9i v\u00e0ng\u201d \u0111\u1ec3 thay \u0111\u1ed5i suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 b\u1ea1n, \u0111\u1ed3ng th\u1eddi gi\u1eef ch\u00e2n h\u1ecd \u1edf l\u1ea1i l\u00e2u d\u00e0i v\u1edbi c\u00f4ng ty b\u1ea1n.<\/div>\n
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Th\u1eadm ch\u00ed c\u1ea3 nh\u1eefng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t v\u1eabn \u0111\u00f4i khi nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c c\u00e1ch th\u1ee9c \u0111\u1ec3 b\u1ea1n \u0111\u01b0\u01a1ng \u0111\u1ea7u v\u1edbi nh\u1eefng l\u1eddi ch\u00ea tr\u00e1ch hay k\u00eau ca t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng:<\/div>\n
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24. C\u1ee9 \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u00fat h\u1ebft nh\u1eefng b\u1ef1c b\u1ed9i c\u1ee7a h\u1ecd.<\/strong><\/div>\n
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25. Kh\u00f4ng bao gi\u1edd \u0111\u01b0\u1ee3c tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng.<\/strong><\/div>\n
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26. \u0110\u1eebng bao gi\u1edd n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng \u201cTh\u1eadt ra qu\u00fd v\u1ecb ch\u1eb3ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec c\u1ea3\u201d.<\/strong>\u00a0\u0110\u00f3 l\u00e0 nh\u1eefng t\u1eeb ng\u1eef kh\u00f4ng th\u00edch h\u1ee3p ch\u00fat n\u00e0o.<\/div>\n
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27. Tr\u00ecnh b\u00e0y quan \u0111i\u1ec3m c\u1ee7a b\u1ea1n theo c\u00e1ch l\u1ecbch s\u1ef1 nh\u1ea5t m\u00e0 b\u1ea1n c\u00f3 th\u1ec3.<\/strong><\/div>\n
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28. Nh\u1eadn tr\u00e1ch nhi\u1ec7m gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u1eebng \u0111\u01b0a ra nhi\u1ec1u l\u00fd do \u0111\u1ec3 bi\u1ec7n minh.<\/strong>\u00a0Vi\u1ec7c m\u1ed9t nh\u00e2n vi\u00ean b\u1ecb \u1ed1m hay l\u1ed7i do nh\u00e0 cung c\u1ea5p kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed1i quan t\u00e2m c\u1ee7a \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d.<\/div>\n
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29. Mau ch\u00f3ng h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u01b0\u1edbng m\u1eafc, \u0111\u01b0a ra m\u1ed9t gi\u1ea3i ph\u00e1p v\u00e0 sau \u0111\u00f3 th\u1ef1c hi\u1ec7n \u0111\u00fang nh\u1eefng g\u00ec \u0111\u00e3 cam k\u1ebft.\u00a0<\/strong>B\u1ea1n ch\u1ec9 n\u00ean tr\u00ec ho\u00e3n th\u1ef1c hi\u1ec7n n\u1ebfu vi\u1ec7c n\u00e0y khi\u1ebfn t\u00ecnh h\u00ecnh c\u00e0ng tr\u1edf n\u00ean t\u1ed3i t\u1ec7 h\u01a1n.<\/div>\n
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30. T\u0103ng th\u00eam quy\u1ec1n h\u1ea1n cho c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 linh \u0111\u1ed9ng gi\u1ea3i quy\u1ebft c\u00e1c ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch.<\/strong><\/div>\n
Trong ch\u1eebng m\u1ef1c n\u00e0o \u0111\u00f3, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e9p vi ph\u1ea1m \u0111\u00f4i ch\u00fat c\u00e1c quy \u0111\u1ecbnh c\u1ee7a c\u00f4ng ty \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng v\u1eeba l\u00f2ng. N\u1ebfu b\u1ea1n c\u1ea3m th\u1ea5y vi\u1ec7c n\u00e0y kh\u00f4ng th\u00edch h\u1ee3p, th\u00ec b\u1ea5t k\u1ec3 l\u00fac n\u00e0o b\u1ea1n hay c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ea9m quy\u1ec1n kh\u00e1c \u0111\u1ec1u ph\u1ea3i s\u1eb5n s\u00e0n gi\u00fap \u0111\u1ee1 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c kh\u00fac m\u1eafc cho kh\u00e1ch h\u00e0ng.
\nV\u1edbi nh\u1eefng c\u00e1ch th\u1ee9c tr\u00ean, kh\u00f4ng s\u1edbm th\u00ec mu\u1ed9n, b\u1ea1n s\u1ebd thu ph\u1ee5c \u0111\u01b0\u1ee3c nh\u00e2n t\u00e2m m\u1ecdi kh\u00e1ch h\u00e0ng. H\u1ecd s\u1ebd \u01b0a chu\u1ed9ng v\u00e0 th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p. Kh\u00f4ng nh\u1eefng th\u1ebf, ng\u00e0y m\u1ed9t nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi s\u1ebd bi\u1ebft \u0111\u1ebfn ti\u1ebfng t\u0103m c\u1ee7a c\u00f4ng ty b\u1ea1n nh\u1edd nh\u1eefng l\u1eddi gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea1n c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n \u0111\u00e3 thu ph\u1ee5c \u0111\u01b0\u1ee3c nh\u00e2n t\u00e2m.<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Trong th\u1eddi k\u1ef3 kh\u1edfi s\u1ef1 kinh doanh v\u1edbi m\u1ed9t v\u00e0i nh\u00e2n vi\u00ean v\u00e0 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng khi\u00eam t\u1ed1n, b\u1ea1n s\u1ebd kh\u00f4ng kh\u00f3 kh\u0103n g\u00ec \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng theo \u0111\u00fang nh\u1eefng g\u00ec h\u1ecd mong mu\u1ed1n. Tuy nhi\u00ean, b\u1ea1n ph\u1ea3i c\u1ea7n \u0111\u1ebfn m\u1ed9t ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd v\u00e0 khoa h\u1ecdc, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3249"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3249"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3249\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}