{"id":3252,"date":"2023-11-29T23:09:35","date_gmt":"2023-11-29T23:09:35","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3252"},"modified":"2023-11-30T02:46:14","modified_gmt":"2023-11-30T02:46:14","slug":"cai-thien-dich-vu-cham-soc-khach-hang-de-ban-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cai-thien-dich-vu-cham-soc-khach-hang-de-ban-hang-hieu-qua.html","title":{"rendered":"C\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"

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1. T\u0103ng c\u01b0\u1eddng k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>: \u0110\u1ea7u ti\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ea3m b\u1ea3o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00f4ng ch\u1ec9 l\u00e0\u00a0k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng\u00a0m\u00e0 c\u00f2n c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Kh\u00f4ng m\u1ed9t ph\u1ea7n m\u1ec1m CRM n\u00e0o c\u00f3 th\u1ec3 b\u00f9 \u0111\u1eafp cho s\u1ef1 thi\u1ebfu s\u00f3t trong l\u0129nh v\u1ef1c n\u00e0y.B\u1ea1n n\u00ean t\u00ecm ki\u1ebfm nh\u1eefng nh\u00e2n vi\u00ean c\u00f3\u00a0k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0m\u1eabu m\u1ef1c \u0111\u1ea1i di\u1ec7n cho c\u00f4ng ty m\u00ecnh. L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1c h\u00e0nh, b\u1ea1n c\u1ea7n ch\u00fa \u00fd nh\u1eefng \u0111i\u1ec3m sau:<\/p>\n

– \u0110\u1ed3ng c\u1ea3m, ki\u00ean nh\u1eabn v\u00e0 nh\u1ea5t qu\u00e1n<\/strong>: M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1ebd gi\u1eadn d\u1eef. M\u1ed9t s\u1ed1 kh\u00e1c s\u1ebd \u0111\u01b0a ra m\u1ed9t lo\u1ea1t c\u00e1c c\u00e2u h\u1ecfi. Trong khi nh\u1eefng ng\u01b0\u1eddi c\u00f2n l\u1ea1i ch\u1ec9 v\u1edbi m\u1ee5c \u0111\u00edch t\u00e1n g\u1eabu v\u00e0 tr\u00eau \u0111\u00f9a. B\u1ea1n ph\u1ea3i bi\u1ebft l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u1eed l\u00fd t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3 v\u00e0 cung c\u1ea5p th\u00f4ng tin v\u1edbi c\u00f9ng m\u1ed9t m\u1ee9c \u0111\u1ed9 h\u1ed7 tr\u1ee3 t\u1ea1i m\u1ecdi th\u1eddi \u0111i\u1ec3m.<\/p>\n

\"C\u1ea3i
\nC\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3<\/h3>\n

– Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng<\/strong>: M\u1ed7i kh\u00e1ch h\u00e0ng l\u00e0 kh\u00e1c nhau, v\u00e0 m\u1ed9t s\u1ed1 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00e2m tr\u1ea1ng li\u00ean t\u1ee5c. B\u1ea1n s\u1ebd ph\u1ea3i x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd, c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c t\u00e2m tr\u1ea1ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u00edch \u1ee9ng cho ph\u00f9 h\u1ee3p. \u0110i\u1ec1u n\u00e0y c\u0169ng bao g\u1ed3m c\u1ea3 thi\u1ec7n ch\u00ed s\u1eb5n s\u00e0ng cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t, v\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp li\u00ean t\u1ee5c.<\/p>\n

– Truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin r\u00f5 r\u00e0ng<\/strong>: C\u1ea7n \u0111\u1ea3m b\u1ea3o nh\u01b0ng g\u00ec b\u1ea1n truy\u1ec1n \u0111\u1ea1t cho kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c v\u00e0 c\u00f3 \u00fd ngh\u0129a. B\u1ea1n kh\u00f4ng ch\u1ec9 ph\u1ea3i hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh, v\u1ec1 nh\u1eefng ch\u00ednh s\u00e1ch \u0111\u00e3i ng\u1ed9 cho kh\u00e1ch h\u00e0ng m\u00e0 c\u1ea7n ph\u1ea3i c\u00f3\u00a0k\u1ef9 n\u0103ng giao ti\u1ebfp\u00a0kh\u00e9o l\u00e9o. B\u1ea1n s\u1ebd kh\u00f4ng mu\u1ed1n kh\u00e1ch h\u00e0ng ngh\u0129 r\u1eb1ng anh ta ch\u1ec9 nh\u1eadn \u0111\u01b0\u1ee3c 50%, trong khi th\u1ef1c s\u1ef1 nh\u1eefng th\u1ee9 anh ta nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi con s\u1ed1 \u0111\u00f3. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ch\u00e2n th\u1ef1c mang t\u00ednh t\u00edch c\u1ef1c, lu\u00f4n gi\u1eef trang th\u00e1i vui v\u1ebb khi n\u00f3i chuy\u1ec7n v\u00e0 kh\u00f4ng bao gi\u1edd k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u00e0 kh\u00f4ng x\u00e1c nh\u1eadn l\u1ea1i xem kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh c\u00f3 h\u00e0i l\u00f2ng hay kh\u00f4ng.<\/p>\n

– Tinh th\u1ea7n l\u00e0m vi\u1ec7c<\/strong>: Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 cao h\u00ecnh \u1ea3nh ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n c\u00f4ng ty khi v\u1ea5n \u0111\u1ec1 th\u1eafc m\u1eafc c\u1ee7a anh ta \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. Ngo\u00e0i ra, b\u1ea1n ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian t\u1ed1t v\u00e0 kh\u00f4ng d\u00e0nh qu\u00e1 nhi\u1ec1u th\u00ec gi\u1edd \u0111\u1ec3 x\u1eed l\u00fd cho m\u1ed9t kh\u00e1ch h\u00e0ng n\u00e0o \u0111\u00f3, trong khi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c v\u1eabn \u0111ang ch\u1edd \u0111\u1ee3i. H\u00e3y t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 ch\u00ednh c\u1ea7n gi\u1ea3i quy\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 c\u00e2n b\u1eb1ng.<\/p>\n

– Ki\u1ebfn th\u1ee9c<\/strong>: Kh\u00e1ch h\u00e0ng s\u1ebd bi\u1ebft \u0111\u1ebfn s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n th\u00f4ng qua nh\u1eefng th\u00f4ng tin, ki\u1ebfn th\u1ee9c m\u00e0 b\u1ea1n truy\u1ec1n \u0111\u1ea1t. Do \u0111\u00f3, \u0111\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 nhu c\u1ea7u c\u1ea7n bi\u1ebft c\u1ee7a h\u1ecd, h\u00e3y t\u1ef1 chu\u1ea9n b\u1ecb cho m\u00ecnh v\u1ed1n ki\u1ebfn th\u1ee9c phong ph\u00fa c\u00f3 li\u00ean quan, v\u00e0 c\u00e1c c\u00e2u h\u1ecfi chuy\u00ean s\u00e2u \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi. Tuy nhi\u00ean, c\u0169ng \u0111\u1eebng ng\u1ea1i ng\u00f9ng khi n\u00f3i \u201cXin l\u1ed7i! T\u00f4i th\u1ef1c s\u1ef1 kh\u00f4ng bi\u1ebft \u0111i\u1ec1u n\u00e0y\u201d v\u1edbi nh\u1eefng c\u00e2u h\u1ed5i qu\u00e1 chuy\u00ean s\u00e2u. Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 cao s\u1ef1 trung th\u1ef1c, n\u1ed7 l\u1ef1c c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u00ecm ra c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang v\u00e0 \u0111i \u0111\u1ebfn\u00a0quy\u1ebft \u0111\u1ecbnh\u00a0mua h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

– Ki\u00ean nh\u1eabn<\/strong>: Kh\u00e1ch h\u00e0ng lu\u00f4n lu\u00f4n \u0111\u00fang, c\u00e2u n\u00f3i mu\u00f4n thu\u1edf trong ti\u00eau ch\u00ed kinh doanh c\u1ee7a c\u00e1c doanh nghi\u1ec7p, b\u1edfi kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh s\u1ef1 t\u1ed3n vong c\u1ee7a m\u1ed9t c\u00f4ng ty. Do v\u1eady, th\u00f3i quen b\u1ecf qua ni\u1ec1m ki\u00eau h\u00e3nh v\u00e0 ch\u1ea5p nh\u1eadn b\u1ecb \u0111\u1ed5 l\u1ed7i ho\u1eb7c c\u00e1c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c l\u00e0 r\u1ea5t quan tr\u1ecdng. Cho d\u00f9 b\u1ea1n l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng hay t\u00ecm ki\u1ebfm th\u00f4ng tin ph\u1ea3n h\u1ed3i tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, th\u00f3i quen \u0111\u00f3 s\u1ebd gi\u00fap mang l\u1ea1i ni\u1ec1m vui cho kh\u00e1ch h\u00e0ng trong t\u00e2m tr\u00ed h\u1ecd<\/p>\n

B\u1ea1n \u0111ang lo l\u1eafng kh\u00f4ng bi\u1ebft \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u00e3 th\u1ef1c s\u1ef1 t\u1ed1t? H\u00e3y kh\u1ea3o s\u00e1t ho\u1eb7c h\u1ecfi th\u0103m kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u00ecm hi\u1ec3u xem \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec? Th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua ch\u01b0\u01a1ng tr\u00ecnh CRM, t\u1ea1i c\u00e1c \u0111i\u1ec3m b\u00e1n, ho\u1eb7c g\u1eedi cho kh\u00e1ch h\u00e0ng m\u1ed9t phi\u1ebfu \u0111\u00e1nh gi\u00e1 l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi nh\u1ea5t \u0111\u1ec3 ki\u1ec3m tra m\u1ee9c \u0111\u1ed9 chuy\u00ean nghi\u1ec7p \u0111\u1ed9i ng\u0169\u00a0nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em>\u00a0c\u1ee7a b\u1ea1n \u0111\u1ebfn m\u1ee9c n\u00e0o.<\/p>\n

2. Ch\u00fa \u00fd \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ea1y c\u1ea3m<\/strong>: M\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c t\u1ea1i b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o trong v\u00f2ng \u0111\u1eddi mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0m h\u1ecfng m\u1ed1i quan h\u1ec7 c\u1ee7a b\u1ea1n. Ngo\u00e0i ra \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c\u00a0k\u1ef9 n\u0103ng\u00a0\u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, b\u1ea1n c\u1ea7n ph\u1ea3i ch\u1eafc ch\u1eafn r\u1eb1ng ch\u00fang \u0111ang \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n. Ch\u00fa \u00fd \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ea1y c\u1ea3m c\u00f3 li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n, nh\u01b0ng c\u1ea7n ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mu\u1ed1n v\u00e0 kh\u00f4ng c\u00f3 sai s\u00f3t b\u1ea5t k\u1ef3 n\u00e0o, c\u00f3 th\u1ec3 l\u00e0m t\u1ed5n th\u01b0\u01a1ng \u0111\u1ebfn kinh doanh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

3. C\u1ea3i thi\u1ec7n t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/strong>: N\u1ebfu nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c trang b\u1ecb c\u00e1c k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n thi\u1ebft, \u0111\u00f3 l\u00e0 m\u1ed9t kh\u1edfi \u0111\u1ea7u t\u1ed1t. Nh\u01b0ng h\u1ecd v\u1eabn c\u1ea7n ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 m\u1eb9o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c k\u1ef9 l\u01b0\u1ee1ng v\u00e0 \u0111\u00f3n nh\u1eadn:<\/p>\n

H\u1ecdc th\u00f3i quen l\u1eafng nghe t\u00edch c\u1ef1c \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng. L\u00e0m s\u00e1ng t\u1ecf v\u00e0 nh\u1eafc l\u1ea1i nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 n\u00f3i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n hi\u1ec3u h\u1ecd. Th\u00f4ng c\u1ea3m v\u1edbi nh\u1eefng c\u1ea3m x\u00fac v\u00e0 suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch n\u00f3i nh\u1eefng c\u00e2u nh\u01b0: \u201cR\u1ea5t ti\u1ebfc khi anh\/ch\u1ecb g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 n\u00e0y\u201d hay \u201cT\u00f4i hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec m\u00e0 anh\/ch\u1ecb \u0111ang g\u1eb7p ph\u1ea3i\u201d.<\/p>\n

Th\u1eeba nh\u1eadn sai l\u1ea7m c\u1ee7a b\u1ea1n, th\u1eadm ch\u00ed n\u1ebfu b\u1ea1n ph\u00e1t hi\u1ec7n ra ch\u00fang tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n bi\u1ebft. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 ph\u1ee5c h\u1ed3i s\u1ef1 t\u1ef1 tin c\u1ee7a b\u1ea3n th\u00e2n. N\u00f3 c\u0169ng cho ph\u00e9p b\u1ea1n ki\u1ec3m so\u00e1t t\u00ecnh th\u1ebf, t\u00e1i t\u1eadp trung s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n

Theo s\u00e1t m\u1ed9t v\u1ea5n \u0111\u1ec1 ngay c\u1ea3 khi n\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng v\u1ea5n \u0111\u1ec1 \u0111\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c kh\u1eafc ph\u1ee5c v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5. G\u1eedi email, ho\u1eb7c th\u1eadm ch\u00ed m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft b\u1ea1n v\u1eabn \u0111ang quan t\u00e2m v\u00e0 nh\u1edb \u0111\u1ebfn h\u1ecd.<\/p>\n

4. T\u0103ng c\u01b0\u1eddng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>: Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 \u0111\u1ea7y \u0111\u1ee7 k\u1ef9 n\u0103ng v\u00e0 bi\u1ebft c\u00e1ch \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Tuy nhi\u00ean s\u1ebd c\u1ea7n s\u1eed d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng? Luy\u1ec7n t\u1eadp ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng b\u1eb1ng c\u00e1ch l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac tr\u01b0\u1edbc khi h\u1ecd t\u00ecm \u0111\u1ebfn b\u1ea1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft kh\u00f3 kh\u0103n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch th\u1ef1c hi\u1ec7n:<\/p>\n

– T\u00f4n tr\u1ecdng c\u00e1 nh\u00e2n<\/strong>: Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n lu\u00f4n mu\u1ed1n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 qua nh\u1eefng nh\u00e2n vi\u00ean th\u1ef1c s\u1ef1 ch\u1ee9 kh\u00f4ng ph\u1ea3i qua m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh t\u1ef1 \u0111\u1ed9ng hay m\u1ee5c H\u1ecfi & \u0110\u00e1p. Vi\u1ec7c cung c\u1ea5p c\u00e1c ph\u1ea3n h\u1ed5i th\u00f4ng qua email t\u1ef1 \u0111\u1ed9ng, m\u00e0 kh\u00f4ng ti\u1ebfp x\u00fac v\u1edbi h\u1ecd qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c trang web, kh\u00e1ch h\u00e0ng s\u1ebd nhanh ch\u00f3ng r\u1eddi xa b\u1ea1n. V\u00ec v\u1eady, h\u00e3y t\u1eadn d\u1ee5ng l\u1ee3i th\u1ebf \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i (nh\u01b0 Facebook, Twitter\u2026) v\u00e0 vi\u1ebft c\u00e2u tr\u1ea3 l\u1eddi khi kh\u00e1ch h\u00e0ng \u0111\u0103ng b\u00e0i tr\u00ean trang web c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y s\u1ebd l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, khi h\u1ecd \u0111\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c l\u00e0m vi\u1ec7c v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean th\u1ef1c s\u1ef1.<\/p>\n

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– C\u00f3 s\u1eb5n th\u00f4ng tin li\u00ean h\u1ec7<\/strong>: M\u1ed9t ph\u1ea7n c\u1ee7a c\u00e1c li\u00ean h\u1ec7 c\u00e1 nh\u00e2n s\u1ebd \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c v\u1edbi b\u1ea1n.V\u00ed d\u1ee5, n\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ch\u1ee7 y\u1ebfu l\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn, v\u00e0 ch\u1ec9 thi tho\u1ea3ng m\u1edbi l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ecba ph\u01b0\u01a1ng qua cu\u1ed9c g\u1ecdi video (ch\u1eb3ng h\u1ea1n nh\u01b0 Skype), hay g\u1ecdi tho\u1ea1i cho nh\u1eefng ng\u01b0\u1eddi \u1edf xa. Th\u1eadm ch\u00ed m\u00fai gi\u1edd l\u00e0m vi\u1ec7c c\u0169ng th\u1ea5t th\u01b0\u1eddng v\u00e0 kh\u00f4ng gi\u1ed1ng nhau. V\u00ec v\u1eady, \u0111\u1ec3 ti\u1ec7n l\u1ee3i nh\u1ea5t cho kh\u00e1ch, b\u1ea1n n\u00ean cung c\u1ea5p cho h\u1ecd kh\u00e1ch h\u00e0ng \u0111\u1ecba ch\u1ec9 c\u1ee5 th\u1ec3 s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng l\u00f2ng tin c\u1ee7a h\u1ecd v\u00e0 \u0111\u1eebng quy\u00ean nh\u1eafc nh\u1edf h\u1ecd r\u1eb1ng c\u00f4ng ty c\u1ee7a b\u1ea1n lu\u00f4n h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t. -> C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m:\u00a0T\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/div>\n<\/div>\n<\/div>\n

– Ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong>: H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n \u0111ang \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Xem x\u00e9t cho t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 \u0111\u1ec3 c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i VIP cho nh\u1eefng kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea1n \u0111\u1ec3 h\u1ecd bi\u1ebft r\u1eb1ng, m\u00ecnh \u0111ang \u0111\u01b0\u1ee3c doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 cao m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng. Tuy nhi\u00ean, c\u1ea7n c\u00f3 ch\u1ebf \u0111\u1ed9 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o cho ph\u00f9 h\u1ee3p? B\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung theo nh\u00f3m kh\u00e1ch h\u00e0ng, ph\u1ecfng v\u1ea5n, ho\u1eb7c th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u1ec3 l\u1ea5y \u00fd t\u01b0\u1edfng.<\/p>\n

– T\u1ea1o c\u00e1c c\u1ed9ng \u0111\u1ed3ng<\/strong>: Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u h\u01a1n gi\u00e1 tr\u1ecb c\u1ee7a m\u00ecnh n\u1ebfu b\u1ea1n \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd nh\u01b0 nh\u1eefng th\u00e0nh vi\u00ean quan tr\u1ecdng c\u1ee7a m\u1ed9t c\u1ed9ng \u0111\u1ed3ng. B\u1ea1n c\u00f3 th\u1ec3 mang h\u1ecd \u0111\u1ebfn v\u1edbi nhau th\u00f4ng qua cu\u1ed9c h\u1ed9i th\u1ea3o, c\u00e1c trang web t\u01b0\u01a1ng t\u00e1c, truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, h\u1ed9i ch\u1ee3 th\u01b0\u01a1ng m\u1ea1i\u2026. V\u00e0 \u0111\u1eebng qu\u00ean r\u1eb1ng khi kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ebfn c\u00e1c di\u1ec5n \u0111\u00e0n \u0111\u1ec3 h\u1ecdc h\u1ecfi t\u1eeb b\u1ea1n, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi \u0111\u01b0\u1ee3c nhi\u1ec1u th\u1ee9 t\u1eeb h\u1ecd.<\/p>\n

5. H\u00e3y ch\u1eafc ch\u1eafn h\u00ecnh \u1ea3nh \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00f4ng ty \u0111ang l\u00e0m vi\u1ec7c h\u1ebft m\u00ecnh<\/strong>: C\u00f4ng ty c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 k\u1ef9 n\u0103ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u00e0o t\u1ea1o t\u1ed1t nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi, nh\u01b0ng n\u1ebfu h\u00ecnh \u1ea3nh \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00f4ng ty kh\u00f4ng l\u00e0m vi\u1ec7c nghi\u00eam t\u00fac s\u1ebd l\u00e0m cho b\u1ed9 m\u1eb7t c\u1ee7a doanh nghi\u1ec7p b\u1ecb thi\u1ebfu ni\u1ec1m tin t\u01b0\u1edfng. Do v\u1eady, vi\u1ec7c c\u1ea3i thi\u1ec7n th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi nh\u1ea5t. N\u1ebfu nh\u00e2n vi\u00ean kh\u00f4ng h\u00e0i l\u00f2ng, r\u1ea5t kh\u00f3 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 \u0111\u01b0a ra \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh. V\u00ec v\u1eady, h\u00e3y xem x\u00e9t s\u1eed d\u1ee5ng m\u1ed9t h\u00f2m th\u01b0 g\u00f3p \u00fd \u1ea9n danh ho\u1eb7c tham gia m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t nh\u00e2n vi\u00ean \u0111\u1ec3 xem nh\u1eefng g\u00ec l\u00e0m cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y kh\u00f4ng h\u1ee9ng th\u00fa v\u1edbi c\u00f4ng vi\u1ec7c.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 c\u0169ng s\u1ebd mu\u1ed1n bi\u1ebft \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111ang c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o v\u1ec1 \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c, ch\u1ebf \u0111\u1ed9 \u0111\u00e3i ng\u1ed9, c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn ngh\u1ec1 nghi\u1ec7p, \u0111\u00e0o t\u1ea1o v\u00e0 c\u00e1c \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a h\u1ecd\u2026 S\u1eed d\u1ee5ng c\u00e1c phi\u1ebfu kh\u1ea3o s\u00e1t t\u1edbi c\u00e1c nh\u00e2n vi\u00ean s\u1ebd mang l\u1ea1i cho b\u1ea1n m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan h\u01a1n. Ngo\u00e0i ra, c\u0169ng n\u00ean t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1c ti\u00eau ch\u00ed chu\u1ea9n \u00e1p d\u1ee5ng cho nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p th\u00edch h\u1ee3p.<\/p>\n

6. Cung c\u1ea5p ph\u01b0\u01a1ng ti\u1ec7n ph\u1ea3n h\u1ed3i th\u00f4ng tin cho kh\u00e1ch h\u00e0ng<\/strong>: M\u1eb7c d\u00f9 b\u1ea1n lu\u00f4n trong th\u1ebf ch\u1ee7 \u0111\u1ed9ng s\u1eb5n s\u00e0ng gi\u1ea3i quy\u1ebft m\u1ecdi kh\u00fac m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea5t c\u1ee9 khi n\u00e0o, nh\u01b0ng ch\u1ec9 nh\u01b0 v\u1eady th\u00ec ch\u01b0a \u0111\u1ee7. B\u1edfi s\u1ebd c\u00f2n r\u1ea5t nhi\u1ec1u \u00fd ki\u1ebfn m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u1ec1 c\u1eadp b\u1ea1n s\u1ebd kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c. \u0110\u1ec3 c\u00f3 th\u1ec3 nh\u00ecn ra t\u1ea5t c\u1ea3 nh\u1eefng suy ngh\u0129 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang mu\u1ed1n n\u00f3i, bao g\u1ed3m c\u1ea3 c\u00e1c nh\u1eadn x\u00e9t t\u1ed1t, x\u1ea5u, v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a m\u00ecnh, b\u1eb1ng c\u00e1ch t\u1ea1o ra m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra \u00fd ki\u1ebfn.<\/p>\n

C\u00e1ch l\u00e0m n\u00e0y s\u1ebd cho b\u1ea1n t\u00ecm hi\u1ec3u nh\u1eefng m\u1eb7t t\u1ed1t, m\u1eb7t x\u1ea5u, c\u0169ng nh\u01b0 nh\u1eefng g\u00ec c\u1ea7n c\u1ea3i thi\u1ec7n. N\u00f3 c\u0169ng l\u00e0 n\u01a1i \u0111\u1ec3 kh\u00e1ch h\u00e0ng b\u00e0y t\u1ecf s\u1ef1 h\u00e0i l\u00f2ng t\u1eeb ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd v\u1ec1 m\u1ecdi th\u1ee9 m\u00e0 doanh nghi\u1ec7p b\u1ea1n \u0111ang cung c\u1ea5p.<\/p>\n

H\u00e3y nh\u1edb r\u1eb1ng kh\u00e1ch h\u00e0ng l\u00e0 ph\u1ea7n quan tr\u1ecdng nh\u1ea5t trong m\u1ee5c \u0111\u00edch kinh doanh c\u1ee7a b\u1ea1n. Do \u0111\u00f3 vi\u1ec7c c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ea3i l\u00e0 m\u1ed9t \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. Kh\u00f4ng ch\u1eafc ch\u1eafn \u0111\u00e2u l\u00e0 \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a b\u1ea1n? H\u00e3y c\u1ed1 g\u1eafng \u0111\u1ec3 g\u1ea7n g\u0169i h\u01a1n v\u1edbi c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ea1i di\u1ec7n cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Kh\u00f4ng ch\u1ec9 b\u1ea1n s\u1ebd kh\u00e1m ph\u00e1 ra nhi\u1ec1u x\u00fac c\u1ea3m s\u1ebb chia v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n c\u1ea3i thi\u1ec7n, m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f2n nh\u1eadn ra s\u1ef1 t\u00f4n tr\u1ecdng m\u00e0 doanh nghi\u1ec7p d\u00e0nh cho m\u00ecnh. \u0110\u00f3 l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t y\u1ebfu \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd ch\u1ee7 \u0111\u1ed9ng \u0111\u1ebfn v\u1edbi b\u1ea1n.<\/p>\n","protected":false},"excerpt":{"rendered":"

1. T\u0103ng c\u01b0\u1eddng k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng: \u0110\u1ea7u ti\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ea3m b\u1ea3o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00f4ng ch\u1ec9 l\u00e0\u00a0k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng\u00a0m\u00e0 c\u00f2n c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Kh\u00f4ng m\u1ed9t ph\u1ea7n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3252"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3252"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3252\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}