{"id":3264,"date":"2023-11-29T14:55:47","date_gmt":"2023-11-29T14:55:47","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3264"},"modified":"2023-12-14T13:39:02","modified_gmt":"2023-12-14T13:39:02","slug":"3-phuong-phap-lap-ke-hoach-cham-soc-khach-hang-bai-ban","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/3-phuong-phap-lap-ke-hoach-cham-soc-khach-hang-bai-ban.html","title":{"rendered":"3 Ph\u01b0\u01a1ng ph\u00e1p l\u1eadp k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u00e0i b\u1ea3n"},"content":{"rendered":"

Kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 t\u1ed3n t\u1ea1i c\u1ee7a m\u1ed7i doanh nghi\u1ec7p. \u0110\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, m\u1ed7i doanh nghi\u1ec7p \u0111\u1ec1u ph\u1ea3i kh\u00f4ng ng\u1eebng n\u1ed7 l\u1ef1c ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111em \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ho\u00e0n thi\u1ec7n v\u00e0 tuy\u1ec7t v\u1eddi nh\u1ea5t.<\/p>\n

\u0110\u1ec3 bi\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00e0nh th\u1ebf m\u1ea1nh c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c doanh nghi\u1ec7p c\u1ea7n c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb k\u0129 c\u00e0ng v\u00e0 \u0111\u1ed3ng nh\u1ea5t. Sau \u0111\u00e2y, Bellsystem24-HoaSao xin gi\u1edbi thi\u1ec7u 3 ph\u01b0\u01a1ng ph\u00e1p gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 t\u1ef1 l\u1eadp k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p v\u00e0 t\u1ed1i \u01b0u v\u1edbi doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n

Ba b\u01b0\u1edbc c\u1ee7a quy tr\u00ecnh bao g\u1ed3m:<\/strong><\/p>\n

– \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 doanh nghi\u1ec7p t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i<\/p>\n

– \u0110\u00e1nh gi\u00e1 nhu c\u1ea7u kh\u00e1ch h\u00e0ng<\/p>\n

– \u0110\u00e0o t\u1ea1o v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean<\/p>\n

Th\u1ef1c tr\u1ea1ng doanh nghi\u1ec7p \u0111ang quan t\u00e2m kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c \u0111\u1ed9 n\u00e0o?<\/strong><\/p>\n

Nh\u1eefng qu\u1ea3n l\u00fd kh\u00f4n ngoan \u0111\u1ec1u x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c ti\u1ebfp nh\u1eadn nh\u1eefng th\u1eafc m\u1eafc v\u00e0 ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7. Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t c\u00f2n c\u1ea7n r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 nh\u01b0: th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean, s\u1ef1 ch\u1ee7 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 ngay c\u1ea3 tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, s\u1ef1 ti\u1ec7n l\u1ee3i\u2026<\/p>\n

Do \u0111\u00f3, m\u1ed9t b\u1ea3n kh\u1ea3o s\u00e1t \u0111\u01a1n gi\u1ea3n v\u1edbi c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0110\u00fang\/Sai s\u1ebd gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 c\u00e1i nh\u00ecn ch\u00ednh x\u00e1c h\u01a1n tr\u01b0\u1edbc khi l\u1eadp ra m\u1ed9t k\u1ebf ho\u1ea1ch ho\u00e0n ch\u1ec9nh:<\/p>\n

1. C\u00f4ng ty c\u00f3 cam k\u1ebft l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng<\/p>\n

2. Ng\u01b0\u1eddi \u0111\u00f3ng vai tr\u00f2 l\u00e3nh \u0111\u1ea1o trong c\u00f4ng ty c\u00f3 \u0111ang t\u1ea1o g\u01b0\u01a1ng cho c\u1ea5p d\u01b0\u1edbi<\/p>\n

3. \u0110em \u0111\u1ebfn nh\u1eefng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u00fang nh\u01b0 \u0111\u00e3 cam k\u1ebft<\/p>\n

4. Lu\u00f4n \u0111\u00f3n nh\u1eadn ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

5. C\u00f4ng ty c\u00f3 ch\u00ednh s\u00e1ch c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5,… Sau khi nh\u1eadn ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/p>\n

6. C\u00f4ng ty ch\u1ee7 \u0111\u1ed9ng t\u00ecm hi\u1ec3u tr\u01b0\u1edbc v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i<\/p>\n

7. C\u00f4ng ty n\u1eafm \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/p>\n

8. Nh\u00e2n vi\u00ean c\u1ee7a c\u00f4ng ty th\u01b0\u1eddng xuy\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 lu\u00f4n s\u1eb5n s\u00e0ng khi kh\u00e1ch h\u00e0ng c\u1ea7n<\/p>\n

9. C\u00f4ng ty gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3<\/p>\n

10. C\u00f4ng ty lu\u00f4n n\u1ed7 l\u1ef1c \u0111em l\u1ea1i nh\u1eefng gi\u00e1 tr\u1ecb v\u01b0\u1ee3t ra ngo\u00e0i k\u1ef3 v\u1ecdng s\u1eb5n c\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

11. Nh\u00e2n vi\u00ean c\u1ee7a c\u00f4ng ty nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/p>\n

12. C\u00f4ng ty th\u01b0\u1eddng xuy\u00ean nghi\u00ean c\u1ee9u \u0111\u1ed1i th\u1ee7 \u0111\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 c\u1ea3i ti\u1ebfn<\/p>\n

B\u1ea3ng h\u1ecfi n\u00e0y gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 t\u01b0\u01a1ng \u0111\u1ed1i to\u00e0n di\u1ec7n v\u1ec1 hi\u1ec7n tr\u1ea1ng c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi gi\u00fap ch\u1ec9 ra c\u00e1c y\u1ebfu \u0111i\u1ec3m c\u1ea7n c\u1ea3i thi\u1ec7n.<\/p>\n

\u0110\u00e1nh gi\u00e1 nhu c\u1ea7u kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Kh\u00e1c v\u1edbi nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 nh\u1eefng mong mu\u1ed1n, k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c trong su\u1ed1t qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c tr\u01b0\u1edbc, trong v\u00e0 sau khi mua s\u1ea3n ph\u1ea9m. V\u00ed d\u1ee5: kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 gi\u1ea3i \u0111\u00e1p c\u1ea7n nhanh ch\u00f3ng, lu\u00f4n lu\u00f4n c\u00f3 m\u1eb7t b\u1ea5t k\u1ef3 l\u00fac n\u00e0o, \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u1ed7i \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a h\u1ecd khi mua h\u00e0ng Online.<\/p>\n

\u0110\u00e1nh gi\u00e1 nhu c\u1ea7u kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc c\u01a1 b\u1ea3n c\u1ea7n \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n khi l\u1eadp m\u1ed9t k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Kh\u00f4ng ch\u1ec9 c\u00f3 v\u1eady, \u0111\u1ec3 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch b\u00e0i b\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3, n\u00f3 c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u01b0\u1edbng nh\u01b0 m\u1ed9t t\u1ed5 ch\u1ee9c chuy\u00ean bi\u1ec7t. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng b\u01b0\u1edbc th\u1ef1c hi\u1ec7n c\u1ee5 th\u1ec3:<\/p>\n

1. X\u00e1c \u0111\u1ecbnh m\u1ed9t m\u1ee5c ti\u00eau chung: M\u1ee5c ti\u00eau n\u00e0y ph\u1ea3i n\u00eau r\u00f5 m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111ang h\u01b0\u1edbng t\u1edbi c\u1ea7n t\u1ed1t t\u1edbi \u0111\u00e2u<\/p>\n

2. X\u00e2y d\u1ef1ng quy tr\u00ecnh ch\u0103m s\u00f3c chu\u1ea9n cho t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng \u0111\u1eb7c th\u00f9<\/p>\n

3. X\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 tr\u00e1ch nhi\u1ec7m cho t\u1eebng c\u1ea5p nh\u00e2n vi\u00ean t\u01b0\u01a1ng \u1ee9ng v\u1edbi m\u1ee9c \u0111\u1ed9 \u0111\u00f2i h\u1ecfi v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/p>\n

4. C\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3: T\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng g\u1ecdi l\u1ea1i, t\u1ef7 l\u1ec7 ph\u00e0n n\u00e0n, t\u1ef7 l\u1ec7 ho\u00e0n tr\u1ea3 s\u1ea3n ph\u1ea9m,…<\/p>\n

5. Thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng. C\u00f4ng c\u1ee5: B\u1ea3ng h\u1ecfi, email, ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp,…<\/p>\n

6. Thay \u0111\u1ed5i, \u0111i\u1ec1u ch\u1ec9nh khi g\u1eb7p v\u1ea5n \u0111\u1ec1, ho\u1eb7c khi kh\u00e1ch h\u00e0ng c\u00f3 nh\u1eefng ph\u1ea3n \u00e1nh ti\u00eau c\u1ef1c v\u1ec1 d\u1ecbch v\u1ee5<\/p>\n

7. X\u00e2y d\u1ef1ng ch\u1ebf \u0111\u1ed9 th\u01b0\u1edfng, ph\u1ea1t c\u00f4ng b\u1eb1ng cho nh\u00e2n vi\u00ean<\/p>\n

8. Ti\u1ebfn h\u00e0nh h\u1ecdp \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn nh\u00e2n vi\u00ean v\u1ec1 k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang ti\u1ebfn h\u00e0nh\u00a0\"\u0111\u00e1nh.<\/p>\n

\u0110\u00e0o t\u1ea1o v\u00e0 hu\u1ea5n luy\u1ec7n \u0111\u1ed9i ng\u0169\u00a0<\/strong><\/p>\n

Cu\u1ed1i c\u00f9ng, y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong k\u1ebf ho\u1ea1ch n\u00e0y v\u1eabn l\u00e0 con ng\u01b0\u1eddi. Nh\u00e2n vi\u00ean c\u1ee7a doanh nghi\u1ec7p c\u1ea7n hi\u1ec3u v\u00e0 \u0111\u1ed3ng t\u00ecnh v\u1edbi m\u1ee5c ti\u00eau chung c\u1ee7a t\u1ed5 ch\u1ee9c trong ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n

Th\u1eed th\u00e1ch \u0111\u1eb7t ra \u1edf \u0111\u00e2y l\u00e0 nh\u00e0 \u0111i\u1ec1u h\u00e0nh ph\u1ea3i t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng l\u00f2ng gi\u1eefa t\u1ea5t c\u1ea3 m\u1ecdi th\u00e0nh vi\u00ean. H\u1ecd c\u1ea7n ph\u1ea3i hi\u1ec3u r\u1eb1ng t\u1eebng h\u00e0nh \u0111\u1ed9ng nh\u1ecf c\u1ee7a m\u00ecnh \u0111\u1ec1u \u0111\u00f3ng g\u00f3p (ho\u1eb7c ph\u00e1 h\u1ecfng) v\u00e0o k\u1ebft qu\u1ea3 chung c\u1ee7a k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. M\u1ed9t kh\u00e1ch h\u00e0ng g\u1ecdi \u0111i\u1ec7n \u0111\u1eb7t h\u00e0ng v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00f3n ti\u1ebfp nhi\u1ec7t t\u00ecnh ch\u1eafc ch\u1eafn s\u1ebd kh\u00f4ng bao gi\u1edd quay l\u1ea1i. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 khi\u1ebfn c\u00f4ng ty m\u1ea5t \u0111i m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u00e0 c\u00f2n g\u00e2y ra h\u00ecnh \u1ea3nh x\u1ea5u trong m\u1eaft c\u00e1c kh\u00e1ch h\u00e0ng kh\u00e1c khi ti\u1ebfng x\u1ea5u lan xa.<\/p>\n

V\u00ec th\u1ebf, vi\u1ec7c \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean b\u00e0i b\u1ea3n l\u00e0 vi\u1ec7c h\u1ebft s\u1ee9c c\u1ea7n thi\u1ebft. M\u1ed7i nh\u00e2n vi\u00ean kh\u00f4ng ch\u1ec9 c\u1ea7n hi\u1ec3u r\u00f5 chuy\u00ean m\u00f4n m\u00e0 c\u00f2n c\u1ea7n c\u00e1c k\u1ef9 n\u0103ng chu\u1ea9n trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ph\u00e1t sinh nh\u01b0: G\u1eb7p ph\u1ea3i kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh, kh\u00e1ch h\u00e0ng b\u1ee9c x\u00fac, thi\u1ebfu tin t\u01b0\u1edfng,…<\/p>\n

Ngo\u00e0i ra, c\u1ea7n th\u01b0\u1eddng xuy\u00ean gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a nh\u1eefng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c sau khi tham gia nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u1eafn h\u1ea1n do doanh nghi\u1ec7p t\u1ed5 ch\u1ee9c, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ecb gi\u1ea3m s\u00fat theo th\u1eddi gian.<\/p>\n

S\u1ef1 ki\u00ean tr\u00ec v\u00e0 quy\u1ebft t\u00e2m c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u00ec th\u1ebf, h\u00e3y lu\u00f4n \u0111\u1ed3ng h\u00e0nh c\u00f9ng c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh v\u00e0 tin t\u01b0\u1edfng v\u00e0o k\u1ebft qu\u1ea3 t\u1ed1t \u0111\u1eb9p cu\u1ed1i c\u00f9ng, ch\u1eafc ch\u1eafn c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd s\u1edbm g\u1eb7p h\u00e1i \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 t\u1ed3n t\u1ea1i c\u1ee7a m\u1ed7i doanh nghi\u1ec7p. \u0110\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, m\u1ed7i doanh nghi\u1ec7p \u0111\u1ec1u ph\u1ea3i kh\u00f4ng ng\u1eebng n\u1ed7 l\u1ef1c ho\u00e0n thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111em \u0111\u1ebfn […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3264"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3264"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3264\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}