{"id":3267,"date":"2023-11-29T17:52:53","date_gmt":"2023-11-29T17:52:53","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3267"},"modified":"2024-05-24T19:36:44","modified_gmt":"2024-05-24T12:36:44","slug":"quy-trinh-cham-soc-khach-hang-de-khach-hang-chi-muon-mua-cua-minh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quy-trinh-cham-soc-khach-hang-de-khach-hang-chi-muon-mua-cua-minh.html","title":{"rendered":"Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u201cKh\u00e1ch h\u00e0ng ch\u1ec9 mu\u1ed1n mua c\u1ee7a m\u00ecnh\u201d"},"content":{"rendered":"

Tr\u01b0\u1edbc khi b\u00e1n h\u00e0ng – H\u00e3y nh\u1edb quy t\u1eafc 4:3:2:1<\/strong><\/p>\n

T\u1ea1o d\u1ef1ng h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p, n\u1ee5 c\u01b0\u1eddi th\u00e2n thi\u1ec7n, hi\u1ec3u bi\u1ebft l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c b\u1ea1n ph\u1ea3i l\u00e0m \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin, s\u1ef1 thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ec3 h\u1ecd th\u1ea5y tho\u1ea3i m\u00e1i khi l\u00e0m vi\u1ec7c c\u00f9ng b\u1ea1n.<\/p>\n

Ti\u1ebfp theo, h\u00e3y nh\u1edb nguy\u00ean t\u1eafc 4:3:2:1 khi g\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng l\u1ea7n \u0111\u1ea7u ti\u00ean. 40% th\u1eddi l\u01b0\u1ee3ng \u0111\u1ea7u cu\u1ed9c n\u00f3i chuy\u1ec7n l\u00e0 l\u00fac \u0111\u1ec3 t\u1ea1o l\u00f2ng tin \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb nh\u1eefng hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n; 30% ti\u1ebfp theo l\u00e0 \u0111\u1ec3 n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n nh\u01b0ng n\u00ean nh\u1edb \u201ckh\u00f4ng \u0111\u01b0\u1ee3c cho h\u1ebft\u201d, ch\u1ec9 n\u00ean d\u00f9ng 10% th\u1eddi gian \u0111\u1ec3 n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m, 20% th\u1eddi l\u01b0\u1ee3ng c\u00f2n l\u1ea1i h\u00e3y t\u1eadn d\u1ee5ng \u0111\u1ec3 thu th\u1eadp th\u00eam nhi\u1ec1u th\u00f4ng tin t\u1eeb ph\u00eda kh\u00e1ch (nh\u01b0 n\u0103ng l\u1ef1c t\u00e0i ch\u00ednh, nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a h\u1ecd); 20% ti\u1ebfp theo h\u00e3y t\u00ecm ki\u1ebfm nh\u1eefng s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng; 10% th\u1eddi l\u01b0\u1ee3ng cu\u1ed1i c\u1ee7a cu\u1ed9c n\u00f3i chuy\u1ec7n ch\u00ednh l\u00e0 l\u00fac b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch, nhu c\u1ea7u c\u1ee7a kh\u00e1ch v\u00e0 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p nh\u1ea5t.<\/p>\n

Trong khi b\u00e1n h\u00e0ng – Ph\u1ea3i bi\u1ebft \u201cg\u00e3i \u0111\u00fang ch\u1ed7 ng\u1ee9a\u201d c\u1ee7a kh\u00e1ch<\/strong><\/p>\n

Th\u1ef1c t\u1ebf, b\u01b0\u1edbc n\u00e0y ch\u00ednh l\u00e0 b\u01b0\u1edbc b\u1ea1n c\u1ea7n gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang v\u01b0\u1edbng m\u1eafc. \u0110\u00f3 l\u00e0 l\u00fd do v\u00ec sao c\u1ea7n ph\u1ea3i khai th\u00e1c tri\u1ec7t \u0111\u1ec3 nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. B\u00e0 Y\u1ebfn Nhi chia s\u1ebb: \u201cNg\u00e0y h\u00f4m tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u00e1o kh\u00f4ng \u0111\u1ee7 t\u00e0i ch\u00ednh \u0111\u1ec3 mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n nh\u01b0ng ng\u00e0y h\u00f4m sau b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y h\u1ecd kh\u00f4ng nh\u1eefng mua m\u00e0 c\u00f2n mua li\u1ec1n l\u00fac m\u1ea5y c\u0103n B\u0110S c\u1ee7a m\u1ed9t b\u1ea1n sale kh\u00e1c. \u0110\u00f3 l\u00e0 v\u00ec b\u1ea1n \u0111\u00e3 \u201cg\u00e3i kh\u00f4ng \u0111\u00fang ch\u1ed7 ng\u1ee9a\u201d c\u1ee7a h\u1ecd\u201d.<\/p>\n

M\u1ed9t sales B\u0110S chuy\u00ean nghi\u1ec7p l\u00e0 ng\u01b0\u1eddi ph\u1ea3i th\u1ef1c s\u1ef1 hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 am hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh mu\u1ed1n g\u00ec? V\u00ed d\u1ee5: Kh\u00e1ch c\u1ee7a b\u1ea1n lo l\u1eafng v\u1ec1 r\u1ee7i ro \u0111\u1ea7u t\u01b0, nh\u01b0ng b\u1ea1n ch\u1ec9 lo gi\u1edbi thi\u1ec7u nh\u1eefng l\u1ee3i \u00edch v\u00e0 ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng h\u1ea5p d\u1eabn t\u1eeb s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. Kh\u00e1ch ch\u1eafc ch\u1eafn s\u1ebd kh\u00f4ng mua. Nh\u01b0ng n\u1ebfu b\u1ea1n ch\u1ec9 cho h\u1ecd th\u1ea5y s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n an to\u00e0n nh\u01b0 th\u1ebf n\u00e0o th\u00ec h\u1ecd s\u1ebd c\u00e2n nh\u1eafc.<\/div>\n

Th\u00eam m\u1ed9t nguy\u00ean t\u1eafc n\u1eefa trong khi b\u00e1n h\u00e0ng \u0111\u00f3 l\u00e0: \u201cTuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c chi\u1ec1u kh\u00e1ch qu\u00e1\u201d. Nhi\u1ec7t t\u00ecnh, tr\u00e1ch nhi\u1ec7m nh\u01b0ng kh\u00f4ng th\u1ec3 \u0111\u1ec3 \u201ckh\u00e1ch mu\u1ed1n g\u00ec \u0111\u01b0\u1ee3c n\u1ea5y\u201d, v\u00ec v\u00f4 t\u00ecnh b\u1ea1n \u0111\u00e3 t\u1ef1 \u0111\u1ea9y b\u1ea3n th\u00e2n r\u01a1i v\u00e0o th\u1ebf b\u1ecb \u0111\u1ed9ng.<\/p>\n

Sau khi b\u00e1n h\u00e0ng – \u0110\u1eebng \u201cng\u1edb ng\u1ea9n\u201d b\u1ecf qu\u00ean kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Ph\u1ea7n l\u1edbn c\u00e1c sales B\u0110S m\u1edbi \u0111\u1ec1u m\u1eafc ph\u1ea3i m\u1ed9t sai l\u1ea7m l\u00e0 b\u1ecf qu\u00ean kh\u00e1ch h\u00e0ng ngay khi giao d\u1ecbch th\u00e0nh c\u00f4ng. Nh\u01b0ng h\u00e3y kh\u1eafc ph\u1ee5c \u0111i\u1ec1u n\u00e0y v\u00ec t\u1ef7 l\u1ec7 giao d\u1ecbch th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng c\u0169 lu\u00f4n cao h\u01a1n so v\u1edbi kh\u00e1ch h\u00e0ng m\u1edbi g\u1ea5p nhi\u1ec1u l\u1ea7n. M\u1ed9t m\u1ed9t l\u00fd do n\u1eefa \u0111\u1ec3 b\u1ea1n \u0111\u1eebng bao gi\u1edd \u201cng\u1edb ng\u1ea9n\u201d b\u1ecf qu\u00ean kh\u00e1ch h\u00e0ng c\u0169 ch\u00ednh l\u00e0: H\u1ecd l\u00e0 ph\u01b0\u01a1ng th\u1ee9c marketing mi\u1ec5n ph\u00ed cho b\u1ea1n t\u1edbi b\u1ea1n b\u00e8, \u0111\u1ed1i t\u00e1c c\u1ee7a h\u1ecd.<\/p>\n

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\u0110\u1ec3 kh\u00e1ch h\u00e0ng c\u0169 th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c l\u00e0 c\u00e1ch b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c chu\u1ed7i kh\u00e1ch h\u00e0ng th\u00e2n quen.<\/i><\/div>\n<\/div>\n

B\u1edfi v\u1eady, h\u00e3y lu\u00f4n nh\u1edb \u0111\u1ebfn nguy\u00ean t\u1eafc \u201cph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean m\u1ee9c mong \u0111\u1ee3i\u201d, th\u1ef1c hi\u1ec7n \u0111\u00fang cam k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng, th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt t\u00ecnh h\u00ecnh m\u1edbi c\u1ee7a th\u1ecb tr\u01b0\u1eddng, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u1ebfn h\u1ecd. H\u00e3y \u0111\u1ec3 nh\u00e0 \u0111\u1ea7u t\u01b0 c\u1ea3m th\u1ea5y h\u1ecd lu\u00f4n \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c. Th\u1ef1c hi\u1ec7n t\u1ed1t \u0111i\u1ec1u n\u00e0y ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t chu\u1ed7i kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft v\u00e0 vi\u1ec7c th\u00e0nh c\u00f4ng trong ng\u00e0nh B\u0110S l\u00e0 kh\u00f4ng kh\u00f3.<\/p>\n","protected":false},"excerpt":{"rendered":"

Tr\u01b0\u1edbc khi b\u00e1n h\u00e0ng – H\u00e3y nh\u1edb quy t\u1eafc 4:3:2:1 T\u1ea1o d\u1ef1ng h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p, n\u1ee5 c\u01b0\u1eddi th\u00e2n thi\u1ec7n, hi\u1ec3u bi\u1ebft l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c b\u1ea1n ph\u1ea3i l\u00e0m \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin, s\u1ef1 thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ec3 h\u1ecd th\u1ea5y tho\u1ea3i m\u00e1i khi l\u00e0m vi\u1ec7c c\u00f9ng b\u1ea1n. Ti\u1ebfp theo, h\u00e3y nh\u1edb nguy\u00ean […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3267"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3267"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3267\/revisions"}],"predecessor-version":[{"id":71657,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3267\/revisions\/71657"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}