{"id":3396,"date":"2023-11-29T20:47:54","date_gmt":"2023-11-29T20:47:54","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3396"},"modified":"2023-11-30T04:14:38","modified_gmt":"2023-11-30T04:14:38","slug":"16-dieu-ban-nen-lam-de-ban-hang-qua-dien-thoai-thanh-cong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/16-dieu-ban-nen-lam-de-ban-hang-qua-dien-thoai-thanh-cong.html","title":{"rendered":"16 \u0110i\u1ec1u b\u1ea1n n\u00ean l\u00e0m \u0111\u1ec3 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i th\u00e0nh c\u00f4ng"},"content":{"rendered":"

1. Trang b\u1ecb v\u00e0 \u1ee9ng x\u1eed chuy\u00ean nghi\u1ec7p<\/strong>: M\u1eb7c d\u00f9 c\u00e1c cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec1u kh\u00f4ng th\u1ec3 gi\u00e1p m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp nh\u01b0ng vi\u1ec7c b\u1ea1n trang b\u1ecb cho m\u00ecnh m\u1ed9t t\u01b0 th\u1ebf chuy\u00ean nghi\u1ec7p tr\u00f2 chuy\u1ec7n v\u1edbi h\u1ecd l\u00e0 r\u1ea5t quan tr\u1ecdng.V\u00ec cho d\u00f9 b\u1ea1n \u0111ang g\u1eb7p kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i th\u00ec h\u00e3y lu\u00f4n xem m\u00ecnh nh\u01b0 \u0111ang g\u1eb7p tr\u1ef1c ti\u1ebfp m\u1eb7t \u0111\u1ed1i m\u1eb7t v\u1edbi h\u1ecd. N\u1ebfu b\u1ea1n trang b\u1ecb cho m\u00ecnh m\u1ed9t t\u01b0 th\u1ebf chuy\u00ean nghi\u1ec7p th\u00ec khi giao ti\u1ebfp b\u1ea1n c\u0169ng d\u1ec5 d\u00e0ng th\u1ec3 hi\u1ec7n n\u00f3 d\u00f9 tr\u00ean \u0111i\u1ec7n tho\u1ea1i. Vi\u1ec7c \u0111\u00f3 s\u1ebd gi\u00fap b\u1ea1n t\u1ea1o n\u00ean v\u00e0 gi\u1eef v\u1eefng \u0111\u01b0\u1ee3c tinh th\u1ea7n th\u00edch h\u1ee3p trong su\u1ed1t cu\u1ed9c g\u1ecdi. Gi\u1ecdng n\u00f3i, th\u00e1i \u0111\u1ed9, s\u1ef1 t\u1ef1 tin c\u0169ng nh\u01b0 c\u00e1ch th\u1ee9c b\u1ea1n truy\u1ec1n \u0111\u1ea1t \u0111\u1ec1u c\u00f3 t\u01b0\u01a1ng quan tr\u1ef1c ti\u1ebfp t\u1edbi c\u00e1ch b\u1ea1n \u0103n m\u1eb7c v\u00e0 t\u1ef1 \u00fd th\u1ee9c.<\/p>\n

M\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u00e0m vi\u1ec7c t\u1ea1i nh\u00e0 kh\u00f4ng nh\u1eefng \u0103n m\u1eb7c nh\u01b0 th\u1ec3 h\u1ecd s\u1eafp g\u1eb7p kh\u00e1ch h\u00e0ng m\u00e0 h\u1ecd c\u00f2n ra kh\u1ecfi nh\u00e0, l\u00e1i xe \u0111i \u0111\u00e2u \u0111\u00f3 tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u ng\u00e0y l\u00e0m vi\u1ec7c. Trong khi l\u00e1i xe, h\u1ecd s\u1ebd l\u00ean k\u1ebf ho\u1ea1ch tr\u01b0\u1edbc cho ng\u00e0y l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh. H\u1ecd c\u00f2n l\u1eadp k\u1ebf ho\u1ea1ch cho c\u1ea3 m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c, suy ngh\u0129 ho\u1eb7c \u00f4n l\u1ea1i c\u00e1c l\u1eddi c\u1ea7n n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh tr\u01b0\u1edbc khi v\u1ec1 nh\u00e0 v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c cu\u1ed9c g\u1ecdi. N\u1ebfu b\u1ea1n l\u00e0m vi\u1ec7c t\u1ea1i nh\u00e0 n\u00ean tuy\u1ec7t \u0111\u1ed1i tr\u00e1nh \u1ea3nh h\u01b0\u1edfng b\u1edfi ti\u1ebfng \u1ed3n. Trong c\u00e1c cu\u1ed9c g\u1ecdi kh\u00f4ng n\u00ean \u0111\u1ec3 kh\u00e1ch h\u00e0ng ph\u1ea3i nghe c\u1ea3 ti\u1ebfng ch\u00f3 s\u1ee7a, em b\u00e9 kh\u00f3c\u2026 N\u1ebfu mu\u1ed1n th\u1ef1c hi\u1ec7n t\u1ed1t th\u00ec b\u1ea1n n\u00ean t\u00e1ch ri\u00eang m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c v\u00e0 kh\u00f4ng gian s\u1ed1ng. Ngo\u00e0i ra trong l\u00fac g\u1ecdi kh\u00f4ng n\u00ean xen l\u1eabn ti\u1ebfng c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng kh\u00e1c trong ph\u00f2ng g\u1ecdi hay t\u1ed5ng \u0111\u00e0i v\u00e0 ch\u1ec9 duy nh\u1ea5t gi\u1ecdng n\u00f3i b\u1ea1n \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng. C\u00e1c khuy\u1ebft \u0111i\u1ec3m tr\u00ean s\u1ebd d\u1ec5 l\u00e0m b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng b\u1ecb chi ph\u1ed1i.T\u1ed1t nh\u1ea5t khi c\u00f3 d\u1ea5u hi\u1ec7u n\u00e0o t\u1eeb c\u00e1c khuy\u1ebft \u0111i\u1ec3m \u0111\u00f3 b\u1ea1n n\u00ean lo\u1ea1i tr\u1eeb ngay t\u1eeb \u0111\u1ea7u.<\/p>\n

\"16<\/p>\n

16 \u0111i\u1ec1u b\u1ea1n n\u00ean l\u00e0m \u0111\u1ec3\u00a0b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0th\u00e0nh c\u00f4ng<\/h3>\n

2.L\u1eadp ra ch\u1ec9 ti\u00eau c\u1ee7a ng\u00e0y, c\u1ee7a tu\u1ea7n, c\u1ee7a th\u00e1ng cho b\u1ea3n th\u00e2n:\u00a0<\/strong>Tr\u01b0\u1edbc khi l\u1eadp ra\u00a0k\u1ebf ho\u1ea1ch b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0c\u1ee7a b\u1ea1n, h\u00e3y d\u00f9ng th\u1eddi gian \u0111\u1ec3 l\u1eadp ra c\u00e1c m\u1ee5c ti\u1ec7u cho ch\u00ednh b\u1ea1n. X\u00e1c l\u1eadp c\u00e1c m\u1ee5c ti\u00eau gi\u00fap b\u1ea1n th\u1ef1c t\u1ebf h\u01a1n khi th\u1ef1c hi\u1ec7n. V\u00ed d\u1ee5 nh\u01b0 m\u1ed7i th\u00e1ng h\u00e3y x\u00e1c \u0111\u1ecbnh b\u1ea1n c\u1ea7n b\u00e1n bao nhi\u00eau s\u1ea3n ph\u1ea9m (hay bao nhi\u00eau kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n ph\u1ea3i gi\u1edbi thi\u1ec7u) \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau v\u1ec1 t\u00e0i ch\u00ednh \u0111\u00f3. D\u1ef1a v\u00e0o ch\u1ec9 ti\u00eau c\u01a1 b\u1ea3n \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ee5c ti\u00eau cho m\u1ed7i ng\u00e0y v\u00e0 cho c\u1ea3 tu\u1ea7n.<\/p>\n

X\u00e1c \u0111\u1ecbnh chu k\u1ef3 b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n c\u00e0ng nhanh c\u00e0ng t\u1ed1t. Ngh\u0129a l\u00e0 b\u1ea1n c\u1ea7n bao nhi\u00eau th\u1eddi gian \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c m\u1ed9t s\u1ea3n ph\u1ea9m. V\u00ed d\u1ee5 nh\u01b0 : n\u1ebfu b\u1ea1n mu\u1ed1n b\u00e1n \u0111c $50.000 m\u1ed9t th\u00e1ng th\u00ec ch\u1ec9 ti\u00eau cho m\u1ed7i th\u00e1ng l\u00e0 b\u1ea1n ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c 5 l\u1ea7n m\u1ed7i l\u1ea7n $10.000.Theo c\u00e1ch \u0111\u00f3, n\u1ebfu b\u1ea1n d\u1ef1 \u0111\u1ecbnh g\u1ecdi 50 cu\u1ed9c g\u1ecdi s\u1ebd b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng th\u00ec r\u00f5 r\u00e0ng b\u1ea1n c\u1ea7n ph\u1ea3i g\u1ecdi 500 cu\u1ed9c g\u1ecdi m\u1ed9t th\u00e1ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ec9 ti\u00eau \u0111\u01b0a ra.<\/p>\n

Trong K\u1ebf ho\u1ea1ch m\u1ed7i ng\u00e0y c\u1ee7a b\u1ea1n c\u1ea7n ph\u1ea3i quy\u1ebft \u0111\u1ecbnh nh\u1eefng vi\u1ec7c sau:<\/p>\n

\u2022 T\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi m\u00e0 b\u1ea1n c\u1ea7n g\u1ecdi<\/p>\n

\u2022 S\u1ed1 kh\u00e1ch h\u00e0ng m\u1edbi c\u1ea7n ti\u1ebfp c\u1eadn<\/p>\n

\u2022 S\u1ed1 cu\u1ed9c g\u1ecdi cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi m\u00e0 b\u1ea1n c\u1ea7n g\u1ecdi v\u1edbi m\u1ee5c \u0111\u00edch th\u0103m h\u1ecfi.<\/p>\n

\u2022 S\u1ed1 cu\u1ed9c g\u1ecdi cho nh\u1eefng kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i.<\/p>\n

3.\u00a0 Ph\u00e2n ph\u1ed1i th\u1eddi gian h\u1ee3p l\u00fd:<\/strong>\u00a0T\u1ef1 l\u00ean l\u1ecbch c\u00e1c cu\u1ed9c g\u1ecdi cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi. Ngh\u0129a l\u00e0 t\u00f9y v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n, h\u00e3y d\u00e0nh m\u1ed9t l\u01b0\u1ee3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 l\u00e0m vi\u1ec7c \u0111\u00f3. H\u00e3y ch\u1eafc r\u1eb1ng khi b\u1ea1n g\u1ecdi \u0111\u1ebfn c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang trong t\u00e2m tr\u1ea1ng tho\u1ea3i m\u00e1i v\u00e0 c\u00f3 th\u1ec3 vui l\u00f2ng ti\u1ebfp b\u1ea1n. V\u00ed d\u1ee5 khi b\u1ea1n g\u1ecdi \u0111\u1ebfn cho m\u1ed9t ch\u1ee7 nh\u00e0 h\u00e0ng, kh\u00f4ng n\u00ean g\u1ecdi v\u00e0o c\u00e1c gi\u1edd \u0103n. M\u00e0 thay v\u00e0o \u0111\u00f3 g\u1ecdi v\u00e0o nh\u1eefng l\u00fac h\u1ecd th\u1ef1c s\u1ef1 mu\u1ed1n ti\u1ebfp c\u1eadn m\u00ecnh v\u00e0 c\u00f3 th\u1eddi gian n\u00f3i chuy\u1ec7n v\u1edbi b\u1ea1n. \u0110\u1ec3 chu\u1ea9n b\u1ecb k\u1ebf ho\u1ea1ch cho m\u1ed9t ng\u00e0y b\u1ea1n h\u00e3y d\u00f9ng c\u00e1c ph\u1ea7n m\u1ec1m l\u1eadp tr\u00ecnh k\u1ebf ho\u1ea1ch hay th\u1eddi kh\u00f3a bi\u1ec3u trong ng\u00e0y.<\/p>\n

4.\u00a0 Th\u1ea9m \u0111\u1ecbnh kh\u00e1ch h\u00e0ng<\/strong>:\u00a0Telesales<\/strong>\u00a0la m\u1ed9t qu\u00e1 tr\u00ecnh c\u1ea7n ph\u1ea3i t\u1eadp trung cao \u0111\u1ed9 v\u00e0 t\u1ed1n nhi\u1ec1u th\u1eddi gian. \u0110\u1ec3 l\u00e0m n\u00f3 d\u1ec5 d\u00e0ng h\u01a1n v\u00e0 tinh gi\u1ea3m \u0111\u01b0\u1ee3c s\u1ed1 cu\u1ed9c g\u1ecdi m\u00e0 b\u1ea1n t\u1ed1n cho m\u1ed7i l\u1ea7n b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng th\u00ec vi\u1ec7c kh\u1ea3o s\u00e1t v\u00e0 th\u1ea9m \u0111\u1ecbnh c\u00e1c kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft. M\u1ed9t khi b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c ng\u01b0\u1eddi n\u00e0o hay c\u00f4ng ty n\u00e0o m\u00e0 b\u1ea1n s\u1eafp g\u1ecdi c\u00f3 nhu c\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n th\u00ec \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng, b\u1ea1n h\u00e3y x\u00e1c \u0111\u1ecbnh n\u00ean g\u1ecdi cho ng\u01b0\u1eddi n\u00e0o l\u00e0 th\u00edch h\u1ee3p h\u01a1n c\u1ea3. Th\u1ec9nh tho\u1ea3ng, vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c ng\u01b0\u1eddi n\u00e0o trong c\u00f4ng ty \u0111\u00f3 m\u1edbi l\u00e0 ng\u01b0\u1eddi ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng v\u1ec1 m\u00f3n h\u00e0ng c\u1ee7a b\u1ea1n, v\u00e0 vi\u1ec7c ti\u1ebfp c\u1eadn h\u1ecd l\u00e0 nh\u1eefng th\u1eed th\u00e1ch l\u1edbn nh\u1ea5t m\u00e0 b\u1ea1n ph\u1ea3i \u0111\u1ed1i m\u1eb7t. H\u00e3y lu\u00f4n nh\u1edb l\u00e0 c\u00f3 nhi\u1ec1u ki\u1ec3u ng\u01b0\u1eddi ra quy\u1ebft \u0111\u1ecbnh m\u00e0 b\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng.<\/p>\n

M\u1ed9t khi b\u1ea1n \u0111\u00e3 l\u00ean danh s\u00e1ch nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1ec3 g\u1ecdi, h\u00e3y ph\u1eadn lo\u1ea1i v\u00e0 \u01b0u ti\u00ean nh\u1eefng kh\u00e1ch h\u00e0ng m\u00e0 h\u1ecd c\u00f3 v\u1ebb nh\u01b0 mu\u1ed1n ho\u1eb7c c\u1ea7n s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. B\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh ra nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0o c\u00f3 kh\u1ea3 n\u0103ng t\u00e0i ch\u00ednh \u0111\u1ec3 mua s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh v\u00e0 c\u1ea7n ph\u1ea3i bi\u1ebft \u0111\u01b0\u1ee3c v\u00f2ng \u0111\u1eddi v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd. V\u00ed d\u1ee5 nh\u01b0 kh\u00e1ch h\u00e0ng \u0111\u00f3 ch\u1ec9 c\u00f3 \u0111\u1ee7 t\u00e0i ch\u00ednh ho\u1eb7c ch\u1ec9 c\u00f3 nhu c\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n trong m\u1ed9t v\u00e0i th\u1eddi \u0111i\u1ec3m c\u1ee5 th\u1ec3 n\u00e0o \u0111\u00f3 th\u00f4i.<\/p>\n

5. H\u00e3y quan s\u00e1t ch\u00ednh m\u00ecnh<\/strong>: V\u00ec b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng h\u1ec1 \u0111\u01b0\u1ee3c g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp n\u00ean vi\u1ec7c b\u1ea1n truy\u1ec1n \u0111\u1ea1t qua \u0111i\u1ec7n tho\u1ea1i m\u1ed9t c\u00e1ch h\u0103ng h\u00e1i nhi\u1ec7t t\u00ecnh mang t\u00ednh quy\u1ebft \u0111\u1ecbnh. D\u00f9 kh\u00f4ng th\u1ea5y n\u1ee5 c\u01b0\u1eddi c\u1ee7a b\u1ea1n nh\u01b0ng h\u00e3y bi\u1ec3u hi\u1ec7n n\u00f3 th\u00e0nh ti\u1ebfng v\u00e0 b\u1ea1n h\u00e3y c\u1ed1 g\u1eafng duy tr\u00ec \u0111i\u1ec1u n\u00e0y trong su\u1ed1t cu\u1ed9c g\u1ecdi\u2026<\/p>\n

Nhi\u1ec1u chuy\u00ean gia b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u00f2n \u0111\u1ec3 m\u00ecnh tr\u01b0\u1edbc g\u01b0\u01a1ng khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi. Khi nh\u00ecn v\u00e0o ch\u00ednh h\u1ecd th\u00ec c\u0169ng nh\u01b0 \u0111ang nh\u00ecn v\u00e0o kh\u00e1ch h\u00e0ng. T\u1ef1 h\u1ecfi m\u00ecnh khi nh\u00ecn v\u00e0o g\u01b0\u01a1ng xem :\u201d\u0110ang c\u01b0\u1eddi ch\u01b0a?\u201d \u201c \u0110\u00e3 n\u00f3i chuy\u1ec7n s\u1ed1ng \u0111\u1ed9ng ch\u01b0a?\u201d \u201dGi\u1ecdng \u0111i\u1ec7u c\u00f3 ch\u00e2n th\u1eadt kh\u00f4ng?\u201dhay \u201cN\u1ebfu l\u00e0 m\u00ecnh, th\u00ec c\u00f3 mua s\u1ea3n ph\u1ea9m \u0111\u00f3 kh\u00f4ng khi nghe ch\u00ednh m\u00ecnh\u201d. Hay b\u1ea1n c\u00f3 th\u1ec3 thu \u00e2m c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 nghe l\u1ea1i v\u00e0 n\u00e2ng cao k\u1ef9 n\u0103ng, nh\u1eadn ra nh\u1eefng g\u00ec m\u00ecnh c\u1ea7n c\u1ea3i thi\u1ec7n \u0111\u00f3 c\u0169ng l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p h\u1eefu hi\u1ec7u.<\/p>\n

6.\u00a0 So\u1ea1n tr\u01b0\u1edbc k\u1ecbch b\u1ea3n:<\/strong>\u00a0Khi b\u1ea1n di\u1ec5n \u0111\u1ea1t v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5, t\u1ea1o ra m\u1ed9t k\u1ecbch b\u1ea3n t\u1ed1t v\u00e0 th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c n\u00f3 l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p h\u1eefu hi\u1ec7u. B\u1ea3n nh\u00e1p c\u1ee7a b\u1ea1n n\u00ean c\u00f3:<\/p>\n

\u2022 L\u1eddi gi\u1edbi thi\u1ec7u<\/p>\n

\u2022 L\u1eddi mi\u00eau t\u1ea3 v\u1ec1 s\u1ea3n ph\u1ea9m<\/p>\n

\u2022 Danh s\u00e1ch c\u00e1c c\u00e2u b\u1ea1n c\u1ea7n tr\u1ea3 l\u1eddi khi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu t\u1eeb ch\u1ed1i v\u00e0 c\u00e1ch<\/p>\n

x\u1eed l\u00fd<\/p>\n

\u2022 C\u00e1c c\u00e2u tr\u1ea3 l\u1eddi cho nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p t\u1eeb kh\u00e1ch h\u00e0ng<\/p>\n

\n
N\u1ebfu ch\u01b0a th\u1ec3 l\u00e0m r\u00f5 \u0111\u01b0\u1ee3c n\u00f3 th\u00ec b\u1ea1n h\u00e3y c\u1ee9 tham kh\u1ea3o t\u1edbi k\u1ecbch b\u1ea3n c\u1ee7a m\u00ecnh trong su\u1ed1t cu\u1ed9c g\u1ecdi. Tuy nhi\u00ean khi ch\u01b0a th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi, b\u1ea1n n\u00ean d\u00e0nh th\u1eddi gian xem l\u1ea1i tr\u01b0\u1edbc k\u1ecbch b\u1ea3n v\u00e0 t\u1eadp tr\u01b0\u1edbc l\u1eddi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t. B\u1ea1n s\u1ebd kh\u00f4ng mu\u1ed1n m\u00ecnh di\u1ec5n \u0111\u1ea1t nh\u01b0 \u0111\u1ecdc b\u00e0i hay h\u1ecdc thu\u1ed9c l\u00f2ng. C\u00f3 th\u1ef1c h\u00e0nh tr\u01b0\u1edbc, s\u1ebd gi\u00fap nh\u1eefng g\u00ec b\u1ea1n truy\u1ec1n \u0111\u1ea1t t\u1ef1 nhi\u00ean, s\u1ed1ng \u0111\u1ed9ng, \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u00e0 \u0111\u00e1ng tin c\u1eady c\u0169ng nh\u01b0 th\u1ec3 hi\u1ec7n s\u1ef1 nhi\u1ec7t t\u00ecnh v\u1edbi kh\u00e1ch h\u00e0ng.<\/div>\n<\/div>\n

7.\u00a0 T\u1ea1o ra m\u1ee5c ti\u00eau ri\u00eang cho b\u1ea3n th\u00e2n \u0111\u1ec3 lu\u00f4n th\u1ea5y h\u1ee9ng th\u00fa trong c\u00f4ng vi\u1ec7c<\/strong>: L\u00e0 m\u1ed9t ng\u01b0\u1eddi\u00a0b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p\u00a0b\u1ea1n ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi t\u1eeb ng\u00e0y n\u00e0y qua ng\u00e0y kh\u00e1c. \u0110i\u1ec1u \u0111\u00f3 r\u1ea5t d\u1ec5 l\u00e0m b\u1ea1n ng\u00e1n ng\u1eabm, v\u00ec th\u1ebf \u0111\u1ec3 lu\u00f4n th\u00edch th\u00fa trong c\u00f4ng vi\u1ec7c b\u1ea1n c\u00f3 th\u1ec3 t\u1ef1 th\u01b0\u1edfng m\u00ecnh khi \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c ch\u1ec9 ti\u00eau \u0111\u1ec1 ra. V\u00ed d\u1ee5 nh\u01b0: C\u1ee9 50 cu\u1ed9c g\u1ecdi th\u00ec b\u1ea1n d\u00e0nh ra 5 ph\u00fat \u0111\u1ec3 ngh\u1ec9 ng\u01a1i. C\u1ee9 m\u1ed7i m\u1ed9t d\u1ef1 \u00e1n ho\u00e0n th\u00e0nh b\u1ea1n cho m\u00ecnh m\u1ed9t bu\u1ed5i \u0103n t\u1ed1i th\u1ecbnh so\u1ea1n t\u1ea1i nh\u00e0 h\u00e0ng y\u00eau th\u00edch. C\u00e1c c\u00e1ch t\u1ef1 th\u01b0\u1edfng kh\u00e1c nh\u01b0 l\u00e0: g\u1ecdi \u0111i\u1ec7n cho m\u1ed9t ng\u01b0\u1eddi quen, \u0111i d\u1ea1o m\u1ed9t \u00edt, hay \u0103n snack v\u00e0 u\u1ed1ng caf\u00e9.<\/p>\n

Hay c\u00e1c m\u1ee5c ti\u00eau l\u1edbn h\u01a1n c\u1ee7a b\u1ea1n l\u00e0: mua m\u1ed9t chi\u1ebfc xe h\u01a1i x\u1ecbn, hay chi\u1ebfc du thuy\u1ec1n, cho con b\u1ea1n v\u00e0o h\u1ecdc \u1edf tr\u01b0\u1eddng t\u1ed1t, mua m\u1ed9t c\u0103n nh\u00e0 m\u1edbi, hay nh\u1eefng mong \u01b0\u1edbc kh\u00e1c b\u1ea1n n\u00ean gi\u1eef n\u00f3 trong tr\u00ed \u00f3c v\u00e0 c\u1ed1 g\u1eafng ph\u1ea5n \u0111\u1ea5u. H\u00e3y bi\u1ebft r\u1eb1ng khi ho\u00e0n th\u00e0nh t\u1ed1t m\u1ed9t cu\u1ed9c giao d\u1ecbch ngh\u0129a l\u00e0 b\u1ea1n t\u1edbi g\u1ea7n h\u01a1n v\u1edbi nh\u1eefng m\u01a1 \u01b0\u1edbc \u0111\u00f3.<\/p>\n

8. X\u1eed l\u00fd hi\u1ec7u qu\u1ea3 khi b\u1ecb t\u1eeb ch\u1ed1i:<\/strong>\u00a0B\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a\u00a0qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng<\/em>. Th\u1eadt kh\u00f4ng may l\u00e0 kh\u00f4ng ph\u1ea3i b\u1ea5t c\u1ee9 kh\u00e1ch h\u00e0ng n\u00e0o b\u1ea1n g\u1ecdi c\u0169ng c\u00f3 nhu c\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. H\u00e3y nh\u1edb m\u1ed7i khi ng\u01b0\u1eddi kh\u00e1ch n\u00f3i kh\u00f4ng v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ho\u1eb7c l\u00e0 tr\u00ec ho\u00e3n th\u00ec \u0111\u00f3 c\u00e0ng l\u00e0 kinh nghi\u1ec7m cho nh\u1eefng l\u1ea7n sau, nh\u1eefng l\u1ea7n b\u1ea1n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ch\u1ea5p nh\u1eadn.<\/p>\n

N\u1ebfu b\u1ea1n \u0111\u00e3 bi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9c cu\u1ed9c giao d\u1ecbch m\u1ea5t 50 cu\u1ed9c g\u1ecdi, d\u00f9 b\u1ea1n b\u1ecb 20 l\u1ea7n t\u1eeb ch\u1ed1i li\u00ean t\u1ee5c th\u00ec b\u1ea1n v\u1eabn c\u00f2n kho\u1ea3ng 30 cu\u1ed9c \u0111\u1ec3 g\u1ecdi. D\u00f9 kh\u00e1ch h\u00e0ng n\u00f3i b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec v\u1edbi b\u1ea1n th\u00ec h\u00e3y nh\u1edb \u0111\u1eebng bao gi\u1edd \u0111\u00f3n nh\u1eadn s\u1ef1 t\u1eeb ch\u1ed1i \u0111\u00f3 m\u1ed9t c\u00e1ch th\u1ee5 \u0111\u1ed9ng.<\/p>\n

Th\u1eadm ch\u00ed l\u00e0 l\u00fac n\u00e0y kh\u00e1ch h\u00e0ng n\u00f3i kh\u00f4ng nh\u01b0ng h\u1ecd v\u1eabn c\u00f3 th\u1ec3 l\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong t\u01b0\u01a1ng lai, v\u00ec th\u1ebf b\u1ea1n \u0111\u1eebng v\u1ed9i v\u00e0ng lo\u1ea1i b\u1ecf kh\u00e1ch h\u00e0ng n\u00e0y. H\u00e3y th\u1eed xem x\u00e9t xem h\u1ecd c\u00f3 th\u1ec3 c\u00f3 nhu c\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh sau n\u00e0y hay kh\u00f4ng v\u00e0 quy\u1ebft \u0111\u1ecbnh xem h\u1ecd c\u00f3 \u0111\u00e1ng \u0111\u1ec3 m\u00ecnh ph\u1ea3i li\u00ean l\u1ea1c l\u1ea1i sau n\u00e0y hay kh\u00f4ng. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, b\u1ea1n c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng m\u00e3i m\u00e3i kh\u00f4ng th\u1ec3 l\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a m\u00ecnh. L\u00fac \u0111\u00f3 hay mau ch\u00f3ng g\u1ea1ch b\u1ecf h\u1ecd trong list g\u1ecdi v\u00e0 chuy\u1ec3n ngay \u0111\u1ebfn \u0111\u1ed1i t\u01b0\u1ee3ng ti\u1ebfp theo.<\/p>\n

9. Lu\u00f4n lu\u00f4n bi\u1ebft l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong>: M\u1ed9t khi b\u1ea1n \u0111\u00e3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c \u0111\u00fang ng\u01b0\u1eddi c\u00f3 quy\u1ec1n quy\u1ebft \u0111\u1ecbnh mua n\u00f3 v\u00e0 b\u1eaft \u0111\u1ea7u n\u00f3i chuy\u1ec7n th\u00ec h\u00e3y k\u1ebft h\u1ee3p c\u00e0ng nhi\u1ec1u c\u00e2u h\u1ecfi theo ki\u1ec3u b\u1ecf ng\u00f5 th\u00ec t\u1ed1t h\u01a1n (nh\u1eefng ki\u1ec3u c\u00e2u h\u1ecfi m\u00e0 b\u1ea1n kh\u00f4ng c\u1ea7n kh\u00e1ch h\u00e0ng ph\u1ea3i tr\u1ea3 l\u1eddi \u0111\u00fang v\u00f4 tr\u1ecdng t\u00e2m c\u1ee7a n\u00f3 v\u00ec n\u00f3 kh\u00f4ng quan tr\u1ecdng, ki\u1ec3u nh\u01b0 x\u00e3 giao, nh\u01b0 l\u00e0 \u201cd\u1ea1o n\u00e0y ch\u1ecb kh\u1ecfe ch\u1ee9? h\u00f4m nay ch\u1ed7 anh tr\u1eddi c\u00f3 m\u01b0a kh\u00f4ng?\u201d). H\u00e3y l\u00e0m h\u1ecd c\u1edfi m\u1edf h\u01a1n khi n\u00f3i chuy\u1ec7n v\u1edbi b\u1ea1n. H\u00e3y \u0111\u1ec3 cho cu\u1ed9c n\u00f3i chuy\u1ec7n mang t\u00ednh 2 chi\u1ec1u. Khi kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i, h\u00e3y ch\u00e2m ch\u00fa l\u1eafng nghe v\u00e0 ghi ch\u00fa. Bi\u1ebft l\u1eafng nghe l\u00e0 ph\u01b0\u01a1ng ph\u00e1p h\u1eefu hi\u1ec7u nh\u1ea5t gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1eebng bao gi\u1edd \u0111\u00e1nh gi\u00e1 th\u1ea5p n\u00f3.<\/p>\n

Khi b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u kh\u00e1ch h\u00e0ng, h\u00e3y l\u1ef1a l\u1eddi n\u00f3i sao cho \u0111i s\u00e2u v\u00e0o nhu c\u1ea7u, mong mu\u1ed1n, suy ngh\u0129 v\u00e0 \u00fd ki\u1ebfn c\u1ee7a h\u1ecd. Khi b\u1ea1n \u0111ang n\u00f3i nh\u01b0ng kh\u00e1ch h\u00e0ng c\u1eaft ngang th\u00ec h\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u00f3i v\u00e0 l\u1eafng nghe.<\/p>\n

10. \u0110\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn<\/strong>: \u0110i\u1ec1u n\u00e0y nghe c\u00f3 v\u1ebb hi\u1ec3n nhi\u00ean v\u00e0 r\u1ea5t b\u00ecnh th\u01b0\u1eddng nh\u01b0ng m\u1ed9t trong nh\u1eefng l\u00fd do l\u1edbn nh\u1ea5t l\u00e0m c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng kh\u00f4ng b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m l\u00e0 v\u00ec h\u1ecd kh\u00f4ng th\u1ef1c s\u1ef1 y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng mua h\u00e0ng. Th\u1ec9nh tho\u00e0ng trong l\u00fac g\u1ecdi, b\u1ea1n c\u1ea7n ph\u1ea3i h\u1ecfi xem kh\u00e1ch h\u00e0ng c\u00f3 mua h\u00e0ng hay kh\u00f4ng. C\u0169ng r\u1ea5t quan tr\u1ecdng nh\u01b0 l\u00e0 vi\u1ec7c x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, th\u00ec v\u00e0o th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p b\u1ea1n h\u00e3y d\u1ee9t kho\u00e1t v\u00e0 \u0111\u1eb7t v\u1ea5n \u0111\u1ec1 v\u1ec1 vi\u1ec7c mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n, c\u00f3 th\u1ec3 b\u1ea1n c\u1ea7n ph\u1ea3i l\u00e0m \u0111i\u1ec1u \u0111\u00f3 nhi\u1ec1u l\u1ea7n v\u00e0o nh\u1eefng giai \u0111o\u1ea1n sau \u0111\u00f3 c\u1ee7a cu\u1ed9c n\u00f3i chuy\u1ec7n.<\/p>\n

11. Nu\u00f4i d\u01b0\u1ee1ng c\u00e1c m\u1ed1i quan h\u1ec7 s\u1eb5n c\u00f3:<\/strong>\u00a0Bi\u1ebfn \u0111\u1ed5i ho\u00e0n to\u00e0n c\u00e1c m\u1ed1i quan h\u1ec7 t\u1eeb m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi th\u00e0nh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft l\u00e0 c\u1ea3 m\u1ed9t qu\u00e1 tr\u00ecnh gian nan. L\u00e0 v\u00ec m\u1ed9t khi b\u1ea1n \u0111\u00e3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c xao l\u00e3ng h\u1ecd. \u0110\u1ed1i v\u1edbi c\u00e1c\u00a0nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/em>\u00a0th\u00ec vi\u1ec7c nu\u00f4i d\u01b0\u1ee1ng v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 s\u1eb5n c\u00f3 \u0111\u1ec3 ph\u00e1t tri\u1ec3n kinh doanh, k\u1ec3 c\u1ea3 tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00f3 hay l\u00e0 do h\u1ecd gi\u1edbi thi\u1ec7u l\u00e0 m\u1ed9t vi\u1ec7c r\u1ea5t quan tr\u1ecdng. B\u1ea1n s\u1ebd nhanh ch\u00f3ng kh\u00e1m ph\u00e1 ra r\u1eb1ng b\u1ea1n s\u1ebd b\u00e1n \u0111c nhi\u1ec1u h\u00e0ng h\u01a1n t\u1eeb ch\u00ednh nh\u1eefng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft s\u1eb5n c\u00f3 so v\u1edbi l\u00e0 t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi. M\u1ed7i l\u1ea7n b\u1ea1n g\u1ecdi \u0111i\u1ec7n tho\u1ea1i h\u00e3y\u00a0giao ti\u1ebfp\u00a0th\u1eadt kh\u00e9o l\u00e9o v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 b\u1ea1n n\u00ean c\u1ed1 g\u1eafng \u0111\u1ec3 ph\u00e1t tri\u1ec3n n\u00f3 th\u00e0nh m\u1ed1i quan h\u1ec7 b\u1ea1n b\u00e8. N\u00f3 c\u0169ng l\u00e0m cho kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn s\u1ebd b\u1eaft m\u00e1y m\u1ed7i khi b\u1ea1n g\u1ecdi. N\u00ean nh\u1edb l\u00e0 khi b\u1ea1n \u0111ang nu\u00f4i d\u01b0\u1ee1ng c\u00e1c m\u1ed1i quan h\u1ec7 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng s\u1eb5n c\u00f3, b\u1ea1n \u0111\u1eebng bao gi\u1edd th\u00fac \u00e9p h\u1ecd ph\u1ea3i mua h\u00e0ng c\u1ee7a m\u00ecnh trong m\u1ed7i l\u1ea7n b\u1ea1n g\u1ecdi. Thay v\u00e0o \u0111\u00f3 b\u1ea1n h\u00e3y \u0111\u1ecbnh k\u1ef3 g\u1ecdi \u0111\u1ec3 h\u1ecfi th\u0103m h\u1ecd, \u0111\u1ed3ng th\u1eddi d\u00f2 \u00fd c\u1ee7a h\u1ecd v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n m\u00e0 h\u1ecd \u0111ang d\u00f9ng. Khi bi\u1ebft \u0111\u01b0\u1ee3c th\u00f4ng tin ri\u00eang v\u1ec1 kh\u00e1ch h\u00e0ng nh\u01b0 t\u00ean c\u1ee7a con h\u1ecd, ng\u00e0y sinh, ng\u00e0y k\u1ec9 ni\u1ec7m hay s\u1edf th\u00edch\u2026 h\u00e3y ch\u00fa t\u00e2m v\u00e0 g\u1ecdi \u0111i\u1ec7n ch\u00fac m\u1eebng h\u1ecd \u0111\u1ec3 cho m\u1ed1i quan h\u1ec7 c\u1ee7a b\u1ea1n ng\u00e0y c\u00e0ng th\u00e2n thi\u1ebft.<\/p>\n

L\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng, b\u1ea1n n\u00ean cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng tin c\u00f3 th\u1ec3 c\u00f3 \u00edch cho c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. V\u00ed d\u1ee5 nh\u01b0, khi b\u1ea1n th\u1ea5y m\u1ed9t b\u00e0i b\u00e1o m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quan t\u00e2m, h\u00e3y c\u1eaft ra v\u00e0 g\u1eedi cho h\u1ecd k\u00e8m v\u1edbi m\u1ed9t l\u1eddi nh\u1eafn g\u1eedi nh\u1ecf.<\/p>\n

12.\u00a0 T\u1eadp trung trong c\u00f4ng vi\u1ec7c<\/strong>: Vi\u1ec7c t\u00e1ch ri\u00eang bi\u1ec7t th\u1eddi gian \u0111\u1ec3 g\u1ecdi cho kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng. Khi \u0111ang g\u1ecdi, b\u1ea1n kh\u00f4ng n\u00ean t\u1ef1 l\u00e0m m\u00ecnh ph\u00e2n t\u00e2m b\u1edfi nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00e1c ho\u1eb7c tr\u1ea3 l\u1eddi c\u00e1c cu\u1ed9c g\u1ecdi t\u1edbi. Tr\u00e1nh ch\u00fa t\u00e2m \u0111\u1ebfn vi\u1ec7c xung quanh b\u1eb1ng c\u00e1ch \u0111\u00f3ng c\u1eeda ph\u00f2ng l\u00e0m vi\u1ec7c v\u00e0 t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c m\u00ecnh \u0111ang l\u00e0m. T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u b\u1ea1n c\u1ea7n l\u00e0m trong b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi. V\u00ec th\u1ebf c\u00e1c gi\u00e1n \u0111o\u1ea1n s\u1ebd d\u1ec5 l\u00e0m b\u1ea1n m\u1ea5t t\u1eadp trung v\u00e0 c\u1eaft ngang c\u1ea3m h\u1ee9ng l\u00e0m vi\u1ec7c.<\/p>\n

13.\u00a0 L\u00e0m vi\u1ec7c c\u00f3 t\u1ed5 ch\u1ee9c v\u00e0 ghi ch\u00fa k\u1ef9:<\/strong>\u00a0Trong telesales, vi\u1ec7c ph\u1ea3i g\u1ecdi r\u1ea5t nhi\u1ec1u cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i m\u1ed7i ng\u00e0y s\u1ebd l\u00e0m b\u1ea1n r\u1ed1i l\u00ean n\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 ph\u01b0\u01a1ng ph\u00e1p t\u1ed5 ch\u1ee9c, v\u00ec b\u1ea1n c\u1ea7n ph\u1ea3i theo d\u00f5i xem b\u1ea1n \u0111\u00e3 g\u1ecdi nh\u1eefng ai, b\u1ea1n \u0111\u00e3 b\u00e0n lu\u1eadn v\u1edbi h\u1ecd \u0111i\u1ec3u g\u00ec, b\u1ea1n c\u1ea7n ph\u1ea3i g\u1ecdi h\u1ecfi th\u0103m nh\u1eefng ai. Ngo\u00e0i vi\u1ec7c gi\u1eef m\u1ed9t b\u1ea3n nh\u00e1p cu\u1ed9c g\u1ecdi tr\u01b0\u1edbc m\u1eb7t m\u00ecnh th\u00ec b\u1ea1n n\u00ean l\u00e0m m\u1ed9t c\u00e1i list c\u1ea7m tay ghi chi ti\u1ebft c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a m\u00ecnh. Trong khi ho\u1eb7c sau khi g\u1ecdi b\u1ea1n nh\u1edb ghi l\u1ea1i c\u1ea9n th\u1eadn nh\u1eefng chi ti\u1ebft c\u1ee7a cu\u1ed9c g\u1ecdi v\u00e0 b\u01b0\u1edbc ti\u1ebfp theo ph\u1ea3i l\u00e0m g\u00ec. Khi b\u1ea1n th\u1ef1c s\u1ef1 \u0111\u00e3 g\u1eb7p \u0111\u01b0\u1ee3c \u0111\u00fang ng\u01b0\u1eddi c\u1ea7n g\u1eb7p v\u00e0 chu\u1ea9n b\u1ecb ti\u1ebfp th\u1ecb th\u00ec h\u00e3y d\u1ef1a v\u00e0o nh\u1eefng ghi ch\u00fa m\u00e0 b\u1ea1n \u0111\u00e3 ghi l\u1ea1i trong nh\u1eefng l\u1ea7n n\u00f3i chuy\u1ec7n tr\u01b0\u1edbc. C\u00e1c th\u00f4ng tin th\u01b0\u1eddng b\u1ea1n ph\u1ea3i ghi ch\u00fa l\u00e0:<\/p>\n

\u2022 B\u1ea1n \u0111\u00e3 g\u1ecdi khi n\u00e0o<\/p>\n

\u2022 B\u1ea1n \u0111\u00e3 n\u00f3i chuy\u1ec7n v\u1edbi ai<\/p>\n

\u2022 B\u1ea1n \u0111\u00e3 th\u1ea3o lu\u1eadn nh\u1eefng g\u00ec?<\/p>\n

\u2022 C\u1ea7n g\u1ecdi h\u1ecfi th\u0103m l\u1ea1i v\u1ec1 vi\u1ec7c g\u00ec v\u00e0 khi n\u00e0o g\u1ecdi?<\/p>\n

\u2022 C\u00e1c th\u00f4ng tin v\u1ec1 ng\u01b0\u1eddi kh\u00e1c trong c\u00f4ng ty m\u00e0 b\u1ea1n c\u1ea7n trao \u0111\u1ed5i.<\/p>\n

\u2022 C\u00e1c th\u00f4ng tin v\u1ec1 nhu c\u1ea7u ,mong mu\u1ed1n v\u00e0 kha n\u0103ng chi tr\u1ea3 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\u2022 C\u00e1c th\u00f4ng tin c\u00e1 nh\u00e2n v\u1ec1 ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n

14.\u00a0 L\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u1edbi \u201cng\u01b0\u1eddi g\u00e1c c\u1ed5ng<\/strong>\u201d: R\u1ea5t nhi\u1ec1u nh\u1eefng ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u00f3 th\u01b0 k\u00fd ri\u00eang hay ti\u1ebfp t\u00e2n, m\u00e0 nh\u1eefng ng\u01b0\u1eddi n\u00e0y l\u1ea1i quy\u1ebft \u0111\u1ecbnh c\u00f3 chuy\u1ec3n cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n \u0111\u1ebfn cho h\u1ecd hay kh\u00f4ng. N\u00ean h\u00e3y t\u00ecm c\u00e1ch \u0111\u1ec3 thuy\u1ebft ph\u1ee5c v\u00e0 t\u1eadn d\u1ee5ng s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a h\u1ecd. T\u1ecf ra th\u00e2n thi\u1ec7n s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u00eam nhi\u1ec1u th\u00f4ng tin t\u1eeb h\u1ecd nh\u01b0: c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 ti\u1ebfp th\u1ecb s\u1ea3n ph\u1ea9m, th\u1eddi \u0111i\u1ec3m t\u1ed1t nh\u1ea5t \u0111\u1ec3 g\u1ecdi \u0111\u1ebfn, hay c\u00e1ch ti\u1ebfp c\u1eadn t\u1edbi ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh nhanh nh\u1ea5t.<\/p>\n

Th\u01b0\u1eddng th\u00ec ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh lu\u00f4n nghi\u00eam t\u00fac l\u1ea5y \u00fd ki\u1ebfn t\u1eeb c\u00e1c nh\u00e2n vi\u00ean h\u1ed5 tr\u1ee3 \u0111\u00f3. N\u1ebfu h\u1ecd n\u00f3i v\u1edbi s\u1ebfp c\u1ee7a m\u00ecnh r\u1eb1ng b\u1ea1n r\u1ea5t th\u00f4 l\u1ed7 th\u00ec n\u1ed7 l\u1ef1c ti\u1ebfp th\u1ecb c\u1ee7a b\u1ea1n s\u1ebd \u0111\u1ed7 v\u1ee1.<\/p>\n

Khi l\u00e0m vi\u1ec7c v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean n\u00e0y b\u1ea1n n\u00ean x\u01b0ng m\u00ecnh b\u1eb1ng t\u00ean. M\u00f4 t\u1ea3 ng\u1eafn g\u1ecdn c\u00f4ng ty b\u1ea1n v\u00e0 sau \u0111\u00f3 t\u00ecm hi\u1ec3u coi ai trong c\u00f4ng ty l\u00e0 ng\u01b0\u1eddi th\u00edch h\u1ee3p nh\u1ea5t \u0111\u1ec3 b\u1ea1n ti\u1ebfp th\u1ecb. H\u00e3y nh\u1edd h\u1ecd gi\u00fap \u0111\u1ee1 nh\u01b0ng b\u1ea1n c\u0169ng n\u00ean nh\u1edb l\u00e0 c\u00f3 th\u1ec3 h\u1ecd r\u1ea5t b\u1eadn r\u1ed9n v\u1edbi nhi\u1ec1u vi\u1ec7c m\u1ed9t l\u00fac n\u00ean kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 t\u00e1n g\u1eabu v\u1edbi b\u1ea1n \u0111\u00e2u.<\/p>\n

15.\u00a0 S\u1eed d\u1ee5ng h\u1ed9p th\u01b0 tho\u1ea1i \u0111\u1ec3 h\u1ed5 tr\u1ee3:<\/strong>\u00a0S\u1ebd c\u00f3 r\u1ea5t nhi\u1ec1u l\u1ea7n b\u1ea1n ph\u1ea3i nghe t\u00edn hi\u1ec7u chuy\u1ec3n \u0111\u1ebfn h\u1ed9p th\u01b0 tho\u1ea1i. \u0110\u1eebng b\u1ecf qua \u0111i\u1ec1u n\u00e0y m\u00e0 h\u00e3y \u0111\u1ec3 l\u1ea1i l\u1eddi nh\u1eafn v\u00e0 xem nh\u01b0 \u0111\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i ti\u1ebfp th\u1ecb. B\u1ea1n h\u00e3y x\u01b0ng r\u00f5 danh t\u00ednh v\u00e0 cho ng\u01b0\u1eddi ch\u1ee7 c\u1ee7a h\u1ed9p th\u01b0 tho\u1ea1i n\u00e0y bi\u1ebft b\u1ea1n l\u00e0m ngh\u1ec1 g\u00ec v\u00e0 v\u00ec sao b\u1ea1n g\u1ecdi. N\u00f3i ng\u1eafn g\u1ecdn v\u1edbi h\u1ecd l\u00e0 bi\u1ebft \u0111\u00e2u b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap \u0111\u01b0\u1ee3c h\u1ecd trong c\u00f4ng vi\u1ec7c v\u00e0 b\u00e0y t\u1ecf mong mu\u1ed1n \u0111\u01b0\u1ee3c tr\u00f2 chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 xem h\u1ecd c\u00f3 nhu c\u1ea7u hay kh\u00f4ng.Trong l\u1eddi nh\u1eafn h\u00e3y n\u00f3i s\u00fac t\u00edch v\u00e0 cho h\u1ecd m\u1ed9t l\u00fd do th\u1eadt thuy\u1ebft ph\u1ee5c \u0111\u1ec3 h\u1ecd ph\u1ea3i li\u00ean l\u1ea1c l\u1ea1i ngay khi c\u00f3 th\u1ec3. Suy cho c\u00f9ng th\u00ec m\u1ee5c \u0111\u00edch c\u1ee7a b\u1ea1n ch\u1ec9 c\u1ea7n h\u1ecd g\u1ecdi l\u1ea1i cho b\u1ea1n.<\/p>\n

16. L\u00e0m vi\u1ec7c c\u00f9ng internet:<\/strong>\u00a0S\u1eed d\u1ee5ng internet th\u00e0nh th\u1ea1o s\u1ebd r\u1ea5t t\u1ed1t cho b\u1ea1n. C\u00e1c website gi\u00fap b\u1ea1n t\u00ecm ki\u1ebfm th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng. C\u00e1c th\u00f4ng tin v\u1ec1 c\u00e1c c\u00f4ng ty m\u00e0 b\u1ea1n mu\u1ed1n ti\u1ebfp c\u1eadn s\u1ebd lu\u00f4n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean tr\u00ean website c\u1ee7a h\u1ecd, b\u1ea1n c\u00f3 th\u1ec3 truy c\u1eadp tr\u1ef1c ti\u1ebfp hay t\u00ecm ki\u1ebfm qua c\u00e1c website t\u00ecm ki\u1ebfm l\u1edbn nh\u01b0 Yahoo.com hay Google.com. Nh\u1eadp t\u00ean c\u00f4ng ty sau \u0111\u00f3 nh\u1ea5n Enter \u0111\u1ec3 xem k\u1ebft qu\u1ea3 t\u00ecm ki\u1ebfm.<\/p>\n

H\u00e3y xem l\u1ea1i th\u01b0\u1eddng xuy\u00ean c\u00e1c ph\u01b0\u01a1ng ph\u00e1p tr\u00ean cho \u0111\u1ebfn khi b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng ch\u00fang thu\u1ea7n th\u1ee5c v\u00e0 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu cho qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng.Trong ch\u01b0\u01a1ng t\u1edbi, b\u1ea1n s\u1ebd kh\u00e1m ph\u00e1 th\u00eam nhi\u1ec1u l\u1ed7i sai m\u00e0 c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u01b0\u1eddng m\u1eafc ph\u1ea3i \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 tr\u00e1nh c\u00e1c l\u1ed7i \u0111\u00f3.<\/p>\n

M\u1ed9t s\u1ed1 \u0111i\u1ec1u b\u1ea1n c\u1ea7n l\u01b0u \u00fd \u0111\u1ec3 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3 h\u01a1n<\/strong><\/h3>\n

B\u1ea1n \u0111ang l\u00e0m c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i? B\u1ea1n \u0111\u00e3 bi\u1ebft c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng ch\u01b0a? Th\u1eed tham kh\u1ea3o nh\u1eefng g\u1ee3i \u00fd sau:<\/p>\n

1. Chu\u1ea9n b\u1ecb k\u1ef9 n\u1ed9i dung tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n<\/strong>: B\u1ea1n n\u00ean chu\u1ea9n b\u1ecb k\u0129 n\u1ed9i dung tr\u01b0\u1edbc khi g\u1ecdi cho kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch li\u1ec7t k\u00ea danh s\u00e1ch nh\u1eefng th\u00f4ng tin m\u00e0 b\u1ea1n mu\u1ed1n chuy\u1ec3n t\u1ea3i t\u1edbi h\u1ecd qua cu\u1ed9c tr\u00f2 chuy\u1ec7n. Danh s\u00e1ch \u1ea5y ph\u1ea3i th\u1eadt c\u00f4 \u0111\u1ecdng, d\u1ec5 hi\u1ec3u v\u00ec kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian nghe b\u1ea1n thuy\u1ebft ph\u1ee5c h\u00e0ng tr\u00e0ng d\u00e0i nh\u1eefng ti\u1ec7n \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n \u0111\u1ecbnh b\u00e1n.<\/p>\n

B\u1ea1n n\u00ean bi\u1ebft c\u00e1ch s\u1eed d\u1ee5ng nh\u1eefng thu\u1eadt ng\u1eef v\u00e0 c\u00e1c\u00a0k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0v\u00e0 s\u1eed d\u1ee5ng ch\u00fang th\u1eadt tr\u00f4i ch\u1ea3y. B\u1ea1n \u0111\u1ecdc th\u1eadt k\u0129 l\u1ea1i nh\u1eefng th\u00f4ng tin \u0111\u00f3 v\u00e0 lo\u1ea1i b\u1ecf nh\u1eefng n\u1ed9i dung ch\u01b0a th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft. \u0110\u1ed3ng th\u1eddi b\u1ea1n c\u0169ng chu\u1ea9n b\u1ecb t\u00e2m th\u1ebf \u0111\u1ec3 s\u1eb5n s\u00e0ng tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p \u1edf kh\u00e1ch h\u00e0ng.<\/p>\n

2. L\u1eb7p \u0111i l\u1eb7p l\u1ea1i t\u1eeb kho\u00e1 ch\u00ednh trong su\u1ed1t th\u1eddi gian n\u00f3i chuy\u1ec7n<\/strong>: B\u1ea1n n\u00ean t\u1ef1 tin r\u1eb1ng m\u00ecnh c\u00f3 th\u1ec3 thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng trong th\u1eddi gian ng\u1eafn nh\u1ea5t b\u1eb1ng kinh nghi\u1ec7m v\u00e0 s\u1ef1 kh\u00e9o l\u00e9o c\u1ee7a m\u00ecnh.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm ra t\u1eeb kho\u00e1 quan tr\u1ecdng v\u00e0 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i trong c\u00e1c cu\u1ed9c g\u1ecdi nh\u1eb1m g\u00e2y \u1ea5n t\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng, v\u00ed d\u1ee5 b\u1ea1n c\u00f3 th\u1ec3 l\u1eb7p l\u1ea1i c\u1ee5m t\u1eeb: \u201cb\u00e1n h\u00e0ng,\u00a0b\u00e1n h\u00e0ng, b\u00e1n h\u00e0ng\u201d ch\u1eb3ng h\u1ea1n, nh\u01b0ng nh\u1edb l\u00e0 ph\u1ea3i l\u1eb7p l\u1ea1i cho kh\u00e9o, k\u1ebbo l\u1ea1i\u2026 ph\u1ea3n t\u00e1c d\u1ee5ng th\u00ec k\u1ebft qu\u1ea3 th\u1eadt l\u00e0 tai h\u1ea1i.<\/p>\n

3. U\u1ed1ng n\u01b0\u1edbc \u0111\u1ec3 c\u00f3 gi\u1ecdng n\u00f3i ng\u1ecdt ng\u00e0o h\u01a1n:\u00a0<\/strong>B\u1ea1n n\u00ean \u0111\u1ec3 m\u1ed9t c\u1ed1c n\u01b0\u1edbc g\u1ea7n ch\u1ed7 l\u00e0m vi\u1ec7c, ti\u1ec7n tay b\u1ea1n c\u00f3 th\u1ec3 u\u1ed1ng m\u1ed9t ch\u00fat \u0111\u1ec3 \u201cnh\u1ea5p gi\u1ecdng\u201d cho gi\u1ecdng\u2026 ng\u1ecdt ng\u00e0o h\u01a1n, b\u1edfi v\u00ec b\u1ea1n ph\u1ea3i n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng kh\u00e1 nhi\u1ec1u. U\u1ed1ng n\u01b0\u1edbc l\u00e0 c\u00e1ch r\u1ea5t t\u1ed1t \u0111\u1ec3 b\u1ea1n gi\u1eef g\u00ecn \u201cphong \u0111\u1ed9\u201d cho gi\u1ecdng n\u00f3i c\u1ee7a m\u00ecnh. M\u1ed9t gi\u1ecdng n\u00f3i nh\u1eb9 nh\u00e0ng, ng\u1ecdt ng\u00e0o bao gi\u1edd c\u0169ng d\u1ec5 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t cho kh\u00e1ch h\u00e0ng, l\u1ea5y \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

4. B\u00ecnh t\u0129nh v\u00e0 ki\u00ean nh\u1eabn trong m\u1ecdi ho\u00e0n c\u1ea3nh:<\/strong>\u00a0D\u00f9 trong b\u1ea5t c\u1ee9 tr\u01b0\u1eddng h\u1ee3p n\u00e0o th\u00ec b\u1ea1n c\u0169ng c\u1ea7n b\u00ecnh t\u0129nh. Kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf, k\u1ec3 c\u1ea3 khi h\u1ecd n\u1ed5i c\u00e1u hay t\u1eeb ch\u1ed1i th\u1eb3ng th\u1eebng th\u00ec b\u1ea1n v\u1eabn c\u1ea7n b\u00ecnh t\u0129nh. B\u1ea1n ph\u1ea3i bi\u1ebft c\u00e1ch chi\u1ec1u theo \u00fd h\u1ecd m\u1edbi mong thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c h\u1ecd. V\u00e0 b\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i ki\u00ean nh\u1eabn n\u1eefa, \u0111\u1ec3 gi\u1ea3ng gi\u1ea3i cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch \u201ck\u00edn k\u1ebd\u201d v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. C\u00f3 nh\u01b0 v\u1eady b\u1ea1n m\u1edbi th\u00e0nh c\u00f4ng!<\/p>\n

5. C\u1ea1nh tranh l\u00e0 \u0111\u1ed9ng l\u1ef1c th\u1ef1c hi\u1ec7n t\u1ed1t c\u00f4ng vi\u1ec7c<\/strong>: Ph\u00f2ng kinh doanh c\u1ee7a b\u1ea1n c\u0169ng n\u00ean \u0111\u1eb7t ra m\u1ed9t n\u1ed9i quy\u2026 vui v\u1ebb \u0111\u1ec3 th\u00fac \u0111\u1ea9y m\u1ecdi ng\u01b0\u1eddi h\u00e0o h\u1ee9ng ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n, v\u00ed d\u1ee5 nh\u01b0: Ai g\u1ecdi \u0111i\u1ec7n thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n th\u00ec ng\u01b0\u1eddi \u0111\u00f3 s\u1ebd \u0111\u01b0\u1ee3c m\u1ed9t ph\u1ea7n th\u01b0\u1edfng l\u00e0 c\u1eb7p v\u00e9 \u0111i xem phim v\u00e0o cu\u1ed1i tu\u1ea7n ch\u1eb3ng h\u1ea1n!<\/p>\n","protected":false},"excerpt":{"rendered":"

1. Trang b\u1ecb v\u00e0 \u1ee9ng x\u1eed chuy\u00ean nghi\u1ec7p: M\u1eb7c d\u00f9 c\u00e1c cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec1u kh\u00f4ng th\u1ec3 gi\u00e1p m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp nh\u01b0ng vi\u1ec7c b\u1ea1n trang b\u1ecb cho m\u00ecnh m\u1ed9t t\u01b0 th\u1ebf chuy\u00ean nghi\u1ec7p tr\u00f2 chuy\u1ec7n v\u1edbi h\u1ecd l\u00e0 r\u1ea5t quan tr\u1ecdng.V\u00ec cho d\u00f9 b\u1ea1n \u0111ang g\u1eb7p kh\u00e1ch h\u00e0ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3396"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3396"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3396\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}