{"id":3402,"date":"2023-11-29T12:35:08","date_gmt":"2023-11-29T12:35:08","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3402"},"modified":"2023-11-30T01:37:22","modified_gmt":"2023-11-30T01:37:22","slug":"bi-quyet-tu-van-ban-hang-qua-dien-thoai-dat-hieu-qua-cao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bi-quyet-tu-van-ban-hang-qua-dien-thoai-dat-hieu-qua-cao.html","title":{"rendered":"B\u00ed quy\u1ebft t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao"},"content":{"rendered":"
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B\u00c1N H\u00c0NG QUA \u0110I\u1ec6N THO\u1ea0I L\u00c0 G\u00cc?<\/h2>\n<\/div>\n
B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hay c\u00f2n g\u1ecdi l\u00e0 Telemarketing \u0111ang \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng, \u0111\u1eb7c bi\u1ec7t c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p marketing tr\u1ef1c ti\u1ebfp m\u00e0 th\u00f4ng qua \u0111\u00f3 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 thuy\u1ebft ph\u1ee5c v\u00e0 qu\u1ea3ng c\u00e1o s\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a hay d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty hay c\u1ee7a m\u00ecnh \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

C\u00e1c chi\u1ebfn d\u1ecbch \u00e1p d\u1ee5ng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3<\/h2>\n<\/div>\n\n\n\n\n
\"k\u1ef9<\/a><\/td>\n<\/tr>\n
K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

C\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng\u00a0h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0v\u1edbi nhi\u1ec1u m\u1ee5c \u0111\u00edch kh\u00e1c nhau. T\u00f9y t\u1eebng th\u1eddi gian, lo\u1ea1i h\u00ecnh kinh doanh v\u00e0 m\u1ee5c\u00a0\u0111\u00edch c\u1ee7a c\u00e1c chi\u1ebfn l\u01b0\u1ee3c marketing, th\u00ec s\u1ebd \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn d\u1ecbch\u00a0b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0ph\u00f9 h\u1ee3p. C\u00f3 6 chi\u1ebfn d\u1ecbch ch\u00ednh trong qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng\u00a0h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i:<\/p>\n

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  1. T\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1n h\u00e0ng – output:\u00a0<\/b><\/i>\u0111\u00e2y l\u00e0 ho\u1ea1t \u0111\u1ed9ng g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau ch\u00e0o b\u00e1n c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 theo m\u1ed9t k\u1ecbch b\u1ea3n \u0111\u1ecbnh tr\u01b0\u1edbc. TeleSales c\u00f2n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong c\u00e1c chi\u1ebfn d\u1ecbch \u0111\u01b0a s\u1ea3n ph\u1ea9m m\u1edbi v\u00e0o th\u1ecb tr\u01b0\u1eddng v\u00e0 m\u1edf r\u1ed9ng m\u1ea1ng l\u01b0\u1edbi ph\u00e2n ph\u1ed1i.<\/li>\n
  2. \u00a0\u0110i\u1ec1u tra th\u1ecb tr\u01b0\u1eddng qua \u0111i\u1ec7n tho\u1ea1i – output<\/b><\/i>\u00a0: L\u00e0 \u0111\u1ed9ng t\u00e1c th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 \u0111i\u1ec1u tra, nghi\u00ean c\u1ee9u chi ti\u1ebft v\u1ec1 th\u1ecb tr\u01b0\u1eddng ho\u1eb7c m\u1ed9t v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd n\u00e0o \u0111\u00f3 nh\u1eb1m thu th\u1eadp c\u00e1c d\u1eef li\u1ec7u v\u1ec1 th\u00e1i \u0111\u1ed9, \u1ea5n t\u01b0\u1ee3ng, quan \u0111i\u1ec3m, m\u1ee9c \u0111\u1ed9 th\u1ecfa m\u00e3n c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng c\u01b0 tr\u00fa. \u0110i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a ph\u01b0\u01a1ng th\u1ee9c \u0111i\u1ec1u tra n\u00e0y l\u00e0 kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00e1 cao, t\u1eeb 30%-40%.<\/li>\n
  3. Truy\u1ec1n th\u00f4ng cho c\u00e1c chi\u1ebfn d\u1ecbch, s\u1ef1 ki\u1ec7n – output<\/b><\/i>\u00a0: chi\u1ebfn d\u1ecbch d\u00f9ng \u0111i\u1ec7n tho\u1ea1i khu\u1ebfch tr\u01b0\u01a1ng v\u00e0 truy\u1ec1n th\u00f4ng nhanh ch\u00f3ng \u0111\u1ebfn c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1c s\u1ef1 ki\u1ec7n nh\u01b0: Khuy\u1ebfn m\u00e3i, gi\u1ea3m gi\u00e1 …; H\u1ed9i ngh\u1ecb, seminar (g\u1ecdi \u0111\u1ec3 gi\u1edbi thi\u1ec7u, \u0111\u1eb7t ch\u1ed7, nh\u1eafc h\u1eb9n )..<\/li>\n
  4. Kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng-output<\/b><\/i>\u00a0 : L\u00e0 ho\u1ea1t \u0111\u1ed9ng th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng quen thu\u1ed9c \u0111\u1ec3 \u0111o l\u01b0\u1eddng v\u00e0 ph\u00e2n t\u00edch s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a h\u1ecd. \u0110\u00e2y l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o.<\/li>\n
  5. Ch\u0103m s\u00f3c v\u00e0 b\u00e1n h\u00e0ng cho c\u00e1c kh\u00e1ch h\u00e0ng c\u0169-output\u00a0<\/b><\/i>\u00a0: Kh\u00e1c v\u1edbi c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1ee5 \u0111\u1ed9ng, sales ch\u1ec9 vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u0169 \u0111\u1ec3 ch\u0103m s\u00f3c, th\u0103m h\u1ecfi, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, \u0111\u00f4i khi l\u00e0 gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi, nh\u1eefng chi\u1ebfn d\u1ecbch \u01b0u \u0111\u00e3i. M\u1ee5c \u0111\u00edch l\u00e0 m\u1edf r\u1ed9ng doanh s\u1ed1 b\u00e1n h\u00e0ng v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng n\u00e0y.<\/li>\n
  6. T\u01b0 v\u1ea5n h\u1ed7 tr\u1ee3, gi\u00fap \u0111\u1ee1 (input):\u00a0<\/b><\/i>D\u00e0nh cho m\u1ecdi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. Ta v\u1eabn hay th\u1ea5y c\u00f3 m\u1ed9t s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c in tr\u00ean bao b\u00ec ho\u1eb7c t\u1edd r\u01a1i, c\u00e1c th\u00f4ng tin qu\u1ea3ng c\u00e1o… VD: 0982 463 980 Khi kh\u00e1ch h\u00e0ng t\u00ecm n\u0103ng c\u00f3 nhu c\u1ea7u hay c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 g\u1ecdi \u0111\u1ec3 g\u1eb7p nh\u00e2n vi\u00ean kinh doanh nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng.<\/li>\n<\/ol>\n

    M\u1ed7i ph\u01b0\u01a1ng ph\u00e1p b\u00e1n h\u00e0ng, \u0111\u1ec1u c\u00f3 nh\u1eefng \u01b0u \u0111i\u1ec3m v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a n\u00f3. B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u0169ng c\u00f3 nh\u1eefng \u01b0u \u0111i\u1ec3m v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a n\u00f3:<\/p>\n

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    • \u01afU \u0110I\u1ec2M:<\/li>\n<\/ul>\n

      – \u00a0 \u00a0Th\u00f4ng tin d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m nhanh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng bi\u1ebft \u0111\u1ebfn.
      \n– \u00a0 \u00a0Hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.
      \n– \u00a0 \u00a0Nhanh ch\u00f3ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.<\/p>\n

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      • NH\u01af\u1ee2C \u0110I\u1ec2M:<\/li>\n<\/ul>\n

        – \u00a0 \u00a0S\u1ee9c n\u1eb7ng t\u00e2m l\u00fd.
        \n– \u00a0 \u00a0Phi\u1ec1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng khi kh\u00e1ch h\u00e0ng \u0111ang c\u00f3 vi\u1ec7c b\u1eadn.
        \n– \u00a0 \u00a0Kh\u00f3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng do kh\u00f4ng \u0111\u01b0\u1ee3c g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp
        \n– \u00a0 Vi\u1ec7c m\u00f4 t\u1ea3 l\u1ee3i \u00edch t\u00ednh n\u0103ng b\u1ecb h\u1ea1n ch\u1ebf v\u00ec ch\u1ec9 c\u00f3 th\u1ec3 th\u00f4ng qua gi\u1ecdng n\u00f3i
        \n– \u00a0 \u0110\u00f2i h\u1ecfi cao v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp, x\u1eed l\u00fd<\/p>\n

        K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3<\/h2>\n

        Nh\u01b0 \u0111\u00e3 ph\u00e2n t\u00edch \u1edf tr\u00ean, \u0111\u00e2y l\u00e0 c\u00f4ng vi\u1ec7c \u0111\u00f2i h\u1ecfi k\u1ef9 n\u0103ng kh\u00e9o l\u00e9o trong giao ti\u1ebfp, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng v\u00e0 ki\u1ebfn th\u1ee9c s\u00e2u v\u1ec1 s\u1ea3n ph\u1ea9m. Mu\u1ed1n v\u1eady, ng\u01b0\u1eddi b\u00e1n h\u00e0ng ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3?<\/p>\n

        <\/h4>\n
        <\/div>\n
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        • \u0110\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n l\u01b0u \u00fd l\u00e0 \u00e2m \u0111i\u1ec7u gi\u1ecdng n\u00f3i, h\u00e3y \u0111i\u1ec1u ch\u1ec9nh \u00e2m thanh th\u1eadt d\u1ec5 nghe, d\u1ec5 ch\u1ecbu v\u00e0 cu\u1ed1n h\u00fat, \u0111i\u1ec1u n\u00e0y s\u1ebd t\u1ea1o thu\u1eadn l\u1ee3i \u0111\u1ec3 duy tr\u00ec bu\u1ed5i n\u00f3i chuy\u1ec7n thu\u1eadn l\u1ee3i.<\/li>\n
        • T\u1eeb 10-20 gi\u00e2y \u0111\u1ea7u ti\u00ean, b\u1ea1n c\u1ea7n gi\u1edbi thi\u1ec7u ng\u1eafn g\u1ecdn s\u1ea3n ph\u1ea9m th\u1eadt \u1ea5n t\u01b0\u1ee3ng (b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o b\u00e0i vi\u1ebft\u00a0t\u1ea1o \u1ea5n t\u01b0\u1ee3ng b\u00e1n h\u00e0ng t\u1eeb gi\u1edbi thi\u1ec7u 10s \u0111\u1ea7u ti\u00ean). T\u1ea5t nhi\u00ean, nh\u1eefng c\u00e2u t\u1eeb ch\u1ed1i nh\u01b0 “C\u1ea3m \u01a1n, kh\u00f4ng c\u1ea7n \u0111\u00e2u em!” s\u1ebd th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra. Thay v\u00ec n\u1ea3n l\u00f2ng, b\u1ea1n h\u00e3y nhi\u1ec7t t\u00ecnh, vui v\u1ebb \u0111\u01b0a th\u00eam ra m\u1ed9t c\u00e2u h\u1ecfi kh\u00e1c li\u00ean quan \u0111\u1ebfn quy\u1ec1n l\u1ee3i kh\u00e1ch h\u00e0ng v\u00ec b\u1ea1n \u00a0l\u00e0 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng, t\u00ecm c\u00e1ch thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
        • N\u1ebfu kh\u00e1ch h\u00e0ng \u0111ang b\u1eadn r\u1ed9n, b\u1ea1n c\u00f3 th\u1ec3 h\u1ecfi th\u1eddi gian n\u00e0o l\u00e0 l\u00fd t\u01b0\u1edfng, b\u1ea1n \u00a0xin m\u1ed9t c\u00e1i h\u1eb9n g\u1ecdi l\u1ea1i \u0111\u1ec3 ch\u00e0o h\u00e0ng m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7 nh\u1ea5t.<\/li>\n
        • Tinh t\u1ebf c\u1ea3m nh\u1eadn m\u1ee9c \u0111\u1ed9 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e2u tr\u1ea3 l\u1eddi v\u00e0 \u00e2m \u0111i\u1ec7u c\u1ee7a h\u1ecd \u0111\u1ec3 b\u1ea1n \u00a0\u0111i\u1ec1u ch\u1ec9nh n\u1ed9i dung cu\u1ed9c n\u00f3i chuy\u1ec7n. Ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1 n\u00e0o khi\u1ebfn kh\u00e1ch h\u00e0ng quan t\u00e2m nh\u1ea5t nh\u01b0 nhu c\u1ea7u, gi\u00e1 c\u1ea3, kh\u1ea3 n\u0103ng tr\u1ea3 g\u00f3p, ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i hay th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a s\u1ea3n ph\u1ea9m,…<\/li>\n
        • Khi kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1eaft \u0111\u1ea7u l\u1eafng nghe v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m \u0111\u1ebfn gi\u00e1 tr\u1ecb v\u00e0 l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m, b\u1ea1n h\u00e3y chu\u1ea9n b\u1ecb tr\u01b0\u1edbc cho m\u00ecnh nh\u1eefng c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1eb7t ra, k\u1ec3 c\u1ea3 nh\u1eefng c\u00e2u h\u1ecfi b\u1ea5t ng\u1edd.<\/li>\n
        • N\u00ean l\u01b0u \u00fd \u0111\u1ebfn th\u1eddi gian g\u1ecdi, tr\u00e1nh t\u1ea1o c\u1ea3m gi\u00e1c l\u00e0m phi\u1ec1n cho kh\u00e1ch h\u00e0ng l\u00fac s\u00e1ng s\u1edbm, gi\u1edd ngh\u1ec9 tr\u01b0a, gi\u1edd d\u00f9ng b\u1eefa hay l\u00fac qu\u00e1 khuya.<\/li>\n<\/ul>\n

          \u00a0Ph\u01b0\u01a1ng ph\u00e1p b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/p>\n

            \n
          1. Chu\u1ea9n b\u1ecb k\u1ef9 n\u1ed9i dung cu\u1ed9c g\u1ecdi<\/i>:\u00a0Kh\u00f4ng chu\u1ea9n b\u1ecb l\u00e0 chu\u1ea9n b\u1ecb cho s\u1ef1 th\u1ea5t b\u1ea1i<\/i>, tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n tho\u1ea1i h\u00e3y t\u00ecm hi\u1ec3u th\u1eadt k\u1ef9 \u00a0l\u01b0\u1ee1ng nh\u1eefng th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 n\u1ebfu c\u00f3 th\u1ec3 h\u00e3y thu th\u1eadp m\u1ecdi th\u00f4ng tin c\u1ea7n thi\u1ebft. C\u1ed1 g\u1eafng chu\u1ea9n b\u1ecb c\u00e1c th\u00f4ng tin, ph\u1ea3i c\u00f3 c\u1ea5u tr\u00fac ng\u1eafn g\u1ecdn, r\u00f5 r\u00e0ng. L\u1eadp ra c\u00e1c th\u00f4ng tin v\u1ec1 m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c g\u1ecdi, th\u00f4ng tin c\u1ea7n trao \u0111\u1ed5i v\u00e0 nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi cho nh\u1eefng t\u00ecnh hu\u1ed1ng c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng h\u1ecfi l\u1ea1i b\u1eaft b\u00ed… S\u1ef1 chu\u1ea9n b\u1ecb c\u00e0ng k\u1ef9 th\u00ec s\u1ef1 th\u00e0nh c\u00f4ng c\u00e0ng cao.<\/li>\n
          2. Luy\u1ec7n t\u1eadp tr\u01b0\u1edbc c\u00e1c cu\u1ed9c g\u1ecdi:<\/i>\u00a0N\u1ebfu m\u1edbi v\u00e0o ngh\u1ec1 n\u00ean h\u1ecdc h\u1ecfi v\u00e0 l\u00e0m th\u1eed, nh\u1edd s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a m\u1ecdi ng\u01b0\u1eddi v\u00e0 c\u00f4ng ty \u0111\u1ec3 c\u00f3 th\u00eam nh\u1eefng kinh nghi\u1ec7m nh\u1eb1m tr\u00e1nh nh\u1eefng sai s\u00f3t c\u00f3 th\u1ec3 x\u1ea3y ra trong khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi.<\/li>\n
          3. C\u01a1 th\u1ec3 v\u00e0 t\u00e2m l\u00fd th\u01b0 gi\u1ea3n, tho\u1ea3i m\u00e1i<\/i>\u00a0: 80% l\u00e0 gi\u1ecdng n\u00f3i v\u00e0 20% l\u00e0 trao \u0111\u1ed5i v\u00e0 s\u1ef1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a Sales Phone, tho\u1ea3i m\u00e1i, gi\u1ecdng n\u00f3i truy\u1ec1n t\u1ea3i ch\u00ednh x\u00e1c, kh\u00f4ng g\u00f2 b\u00f3, \u00e1p ch\u1ebf. H\u00e3y n\u00f3i chuy\u1ec7n vui v\u1ebb v\u00e0 t\u00f4n tr\u1ecdng. B\u00ecnh t\u0129nh l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t, khach h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf v\u00ec v\u1eady h\u1ecd hay n\u1ed5i c\u1ea5u, n\u00f3i th\u1eb3ng th\u1eebng th\u00ec m\u00ecnh v\u1eabn ph\u1ea3i b\u00ecnh t\u0129nh, gi\u1ea3i th\u00edch c\u1eb7n k\u1ebd m\u1edbi mong thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c h\u1ecd. Ki\u00ean nh\u1eabn n\u1eefa.<\/li>\n
          4. L\u1eafng nghe v\u00e0 h\u1ecfi\u00a0<\/i>\u00a0: Ph\u1ea3i bi\u1ebft l\u1eafng nghe, l\u1eafng nghe v\u00e0 l\u1eafng nghe kh\u00e1ch h\u00e0ng n\u00f3i, n\u1ebfu c\u00e1c \u00a0th\u00f4ng tin ch\u01b0a bi\u1ebft r\u00f5 r\u00e0ng n\u00ean h\u1ecfi th\u1eb3ng. C\u1ea7n h\u1ecfi c\u00e1c n\u1ed9i dung xoay quanh v\u1ec1 l\u1eddi \u00edch cho kh\u00e1ch h\u00e0ng.<\/li>\n
          5. V\u01b0\u1ee3t qua th\u01b0 k\u00fd<\/i>\u00a0 : Kh\u00f4ng d\u1ec5 \u0111\u1ec3 ti\u1ebfp c\u1eadn ng\u01b0\u1eddi c\u00f3 quy\u1ec1n quy\u1ebft \u0111\u1ecbnh trong c\u00f4ng ty, th\u1eed th\u00e1ch \u0111\u1ea7u ti\u00ean c\u1ea7n v\u01b0\u1ee3t qua l\u00e0 th\u01b0 k\u00fd. Nhi\u1ec1u th\u1ea5t b\u1ea1i l\u00e0 kh\u00f4ng bi\u1ebft v\u01b0\u1ee3t qua c\u1ea3i \u1ea3i n\u00e0y. H\u00e3y \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 l\u00e0 b\u1ea1n \u0111ang cung c\u1ea5p c\u00e1i g\u00ec, l\u1ee3i \u00edch nh\u01b0 th\u1ebf n\u00e0o v\u00e0 ai c\u00f3 quy\u1ec1n \u0111\u1ec3 quy\u1ebft \u0111\u1ecbnh nh\u1ea5t. N\u1ebfu bi\u1ebft th\u00f4ng tin ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u00ec hay nh\u1ea5t l\u00e0 n\u00f3i t\u00ean ng\u01b0\u1eddi \u0111\u00f3, cho g\u1eb7p tr\u1ef1c ti\u1ebfp.<\/li>\n
          6. Thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng<\/i>\u00a0: \u0110i tr\u1ef1c ti\u1ebfp v\u00e0o v\u1ea5n \u0111\u1ec1 b\u1eb1ng gi\u1ecdng n\u00f3i chuy\u00ean nghi\u1ec7p, \u1ea5m \u00e1p, t\u00f4n tr\u1ecdng! \u0110\u1ea7u ti\u00ean l\u00e0 Ch\u00e0o, Gi\u1edbi thi\u1ec7u, \u0110\u01b0a \u0111\u1ebfn d\u1ecbch v\u1ee5 g\u00ec? N\u1ebfu xin \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c h\u1eb9n g\u1eb7p th\u00ec 30 hay 1h th\u00ec kh\u00f3 v\u1eady th\u1eddi gian h\u1eb9n l\u00e0 5 hay 10 ph\u00fat.<\/li>\n
          7. Cho kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn<\/i>\u00a0N\u1ebfu l\u00e0 ng\u01b0\u1eddi b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p th\u00ec ph\u1ea3i \u0111\u01b0a ra 2 ph\u01b0\u01a1ng ph\u00e1p cho kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn, kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn 1 trong 2. K\u1ebft th\u00fac m\u1ed9t cu\u1ed9c g\u1ecdi ph\u1ea3i m\u1edf \u0111\u01b0\u1eddng cho cu\u1ed9c g\u1ecdi ti\u1ebfp theo.<\/li>\n
          8. T\u1ed5ng k\u1ebft:<\/i>\u00a0Sau m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c c\u00f9ng chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i v\u00e0 ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n n\u00ean th\u01b0\u1eddng xuy\u00ean r\u00fat ra kinh nghi\u1ec7m sau m\u1ed7i cu\u1ed9c g\u1ecdi. \u0110\u01b0a ra b\u00e0i h\u1ecdc \u0111\u1ec3 l\u1ea7n sau l\u00e0m t\u1ed1t h\u01a1n, kh\u00f4ng n\u00ean l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m n\u01a1i test th\u1eed kh\u1ea3 n\u0103ng c\u1ee7a b\u1ea1n. Ghi l\u1ea1i c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft, kh\u00e1ch h\u00e0ng n\u00f3i kh\u00f4ng: kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00f4ng mua h\u00e0ng m\u00e0 l\u00e0 ch\u01b0a ph\u1ea3i l\u00fac n\u00e0y ho\u1eb7c kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi c\u00f3 \u0111\u1ee7 th\u1ea9m quy\u1ec1n quy\u1ebft \u0111\u1ecbnh v\u1eady h\u00e3y suy ngh\u0129 v\u00e0 ti\u1ec7p c\u1eadn m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p m\u1edbi h\u01a1n.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

            B\u00c1N H\u00c0NG QUA \u0110I\u1ec6N THO\u1ea0I L\u00c0 G\u00cc? B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hay c\u00f2n g\u1ecdi l\u00e0 Telemarketing \u0111ang \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng, \u0111\u1eb7c bi\u1ec7t c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p marketing tr\u1ef1c ti\u1ebfp m\u00e0 th\u00f4ng qua \u0111\u00f3 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3402"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3402"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3402\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}