{"id":3413,"date":"2023-11-29T08:48:55","date_gmt":"2023-11-29T08:48:55","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3413"},"modified":"2023-12-14T13:57:27","modified_gmt":"2023-12-14T13:57:27","slug":"nghe-thuat-telesales-khien-khach-hang-khong-tu-choi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nghe-thuat-telesales-khien-khach-hang-khong-tu-choi.html","title":{"rendered":"Ngh\u1ec7 thu\u1eadt telesales khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1eeb ch\u1ed1i"},"content":{"rendered":"<p>Trong kinh doanh, v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c coi l\u00e0 c\u0103n b\u1ec7nh c\u1ee7a vi\u1ec7c kh\u00e1ch h\u00e0ng \u201c<em>m\u1ed9t quay \u0111i v\u00e0 kh\u00f4ng bao gi\u1edd tr\u1edf l\u1ea1i<\/em>\u201d c\u00f3 l\u1ebd l\u00e0 vi\u1ec7c\u00a0<strong>th\u00f4 l\u1ed7.\u00a0<\/strong>Ng\u1ea1c nhi\u00ean thay, nh\u1eefng phong c\u00e1ch giao ti\u1ebfp b\u1ea5t l\u1ecbch s\u1ef1 nh\u01b0 n\u00e0y ta c\u00f3 th\u1ec3 b\u1eaft g\u1eb7p m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i. B\u1ea1n c\u00f3 bi\u1ebft m\u1ed9t phong c\u00e1ch giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i l\u1ecbch thi\u1ec7p s\u1ebd gi\u00fap b\u1ea1n th\u00eanh thang h\u01a1n tr\u00ean \u201ccu\u1ed9c chi\u1ebfn\u201d ti\u1ebfn t\u1edbi kh\u00e1ch h\u00e0ng. L\u1ecbch thi\u1ec7p hay kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ea1o n\u00ean t\u1eeb ch\u00ednh nh\u1eefng c\u1ea3m gi\u00e1c th\u00f4ng th\u01b0\u1eddng. V\u00ec v\u1eady, \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c\u00a0<strong>c\u00e1ch\u00a0Telesales\u00a0hi\u1ec7u qu\u1ea3\u00a0<\/strong>nh\u1ea5t, b\u1ea1n n\u00ean tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i v\u1edbi m\u1ed9t phong th\u00e1i m\u00e0 b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi kh\u00e1c tr\u1ea3 l\u1eddi b\u1ea1n nh\u01b0 v\u1eady.<\/p>\n<div class=\"jeg_ad jeg_ad_article jnews_content_inline_ads  \">\n<div class=\"ads-wrapper align-right \">H\u00e3y t\u1ea1o cho b\u1ea3n th\u00e2n nh\u1eefng nguy\u00ean t\u1eafc ngh\u1ec1 nghi\u1ec7p \u0111\u1ec3 kh\u00f4ng v\u00f4 t\u00ecnh th\u1ed1t ra nh\u1eefng l\u1eddi kh\u00f4ng hay n\u1ebfu b\u1ea1n mu\u1ed1n gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/div>\n<\/div>\n<p>B\u1ea1n c\u00f3 ngh\u0129, th\u1eddi gian \u0111ang ch\u1ea1y \u0111ua v\u1edbi con ng\u01b0\u1eddi hay con ng\u01b0\u1eddi ch\u1ea1y \u0111ua v\u1edbi n\u00f3, con ng\u01b0\u1eddi b\u1ecb m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 di chuy\u1ec3n. V\u00ec v\u1eady m\u00e0 khi \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng, internet ra \u0111\u1eddi \u0111\u00e3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c ph\u1ee5c v\u1ee5 con ng\u01b0\u1eddi. C\u00e1ch t\u1ed1t nh\u1ea5t, \u0111\u1ec3 ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi trao \u0111\u1ed5i th\u00f4ng tin li\u00ean l\u1ea1c v\u1edbi nhau l\u00e0 s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng. Th\u1ee9c th\u1eddi nh\u1ea5t, ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i (telesales) gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn \u0111\u1ed1i \u0111a v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>C\u00f4ng vi\u1ec7c n\u00e0y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh l\u1ea5y \u0111\u01b0\u1ee3c \u0111\u1ed9 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Kh\u00f4ng c\u1ea7n c\u00f3 ngo\u1ea1i h\u00ecnh qu\u00e1 \u0111\u1eb9p, thay v\u00e0o \u0111\u00f3 ng\u01b0\u1eddi telesales c\u1ea7n cho m\u00ecnh m\u1ed9t gi\u1ecdng n\u00f3i l\u01b0u lo\u00e1t, truy\u1ec1n c\u1ea3m, \u0111\u1ee7 nhanh v\u00e0 nh\u1ea1y \u0111\u1ec3 \u201cl\u1ea5y l\u00f2ng\u201d nh\u1eefng \u201cth\u01b0\u1ee3ng \u0111\u1ebf kh\u00f3 t\u00ednh\u201d.<\/p>\n<h2><strong>Ngh\u1ec7 thu\u1eadt\u00a0telesales\u00a0khi\u1ebfn cho kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1eeb ch\u1ed1i<\/strong>\u00a0l\u00e0 b\u1ea1n h\u00e3y nh\u1edb cho m\u00ecnh 3 quy t\u1eafc khi g\u1ecdi cho kh\u00e1ch h\u00e0ng:<\/h2>\n<ul>\n<li><strong><em>Xin ph\u00e9p tr\u00ecnh b\u00e0y v\u1ea5n \u0111\u1ec1 b\u1ea1n mu\u1ed1n n\u00f3i<\/em><\/strong><\/li>\n<li><strong><em>Cung c\u1ea5p l\u1ee3i \u00edch \u0111\u00e1nh \u201ctr\u00fang\u201d v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng quan t\u00e2m.<\/em><\/strong><\/li>\n<li><strong><em>L\u01b0\u1ee3ng h\u00f3a \u0111\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng, mong mu\u1ed1n c\u1ee7a ng\u01b0\u1eddi mua h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/em><\/strong><\/li>\n<li><strong>Ch\u1ecdn th\u1eddi \u0111i\u1ec3m \u201cv\u00e0ng\u201d l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch telesales hi\u1ec7u qu\u1ea3:\u00a0<\/strong>B\u1ea1n ph\u1ea3i c\u00e2n nh\u1eafc th\u1eddi gian g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng, tr\u00e1nh g\u1ecdi bu\u1ed5i t\u1ed1i, gi\u1edd ngh\u1ec9 ch\u01b0a ho\u1eb7c s\u00e1ng s\u1edbm v\u00ec n\u1ebfu b\u1ea1n g\u1ecdi v\u00e0o th\u1eddi gian n\u00e0y kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u01b0\u1eddng ngh\u1ec9 ng\u01a1i, ngh\u1ec9 tr\u01b0a, \u0111i \u0103n\u2026 N\u1ebfu may m\u1eafn kh\u00e1ch h\u00e0ng c\u00f3 nghe m\u00e1y, d\u00e0nh th\u1eddi gian cho b\u1ea1n th\u00ec h\u00e3y kh\u00e9o l\u00e9o h\u1ecfi h\u1ecd, ghi ch\u00e9p chi ti\u1ebft n\u1ed9i dung kh\u00e1ch h\u00e0ng mong mu\u1ed1n ho\u1eb7c th\u1eddi gian c\u00f3 th\u1ec3 c\u00f3 cu\u1ed9c g\u1ecdi ti\u1ebfp sau.<\/li>\n<li><strong>T\u1ef1 tin x\u01b0ng danh v\u00e0 t\u1ea1o ni\u1ec1m tin cho kh\u00e1ch h\u00e0ng:\u00a0<\/strong>H\u00e3y b\u1eaft \u0111\u1ea7u nh\u01b0 v\u1eady, l\u00e0m t\u1ed1t nh\u1eefng \u0111i\u1ec1u n\u00e0y, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu c\u00f3 th\u00f4ng tin kh\u00e1ch h\u00e0ng, h\u00e3y h\u1ecfi \u0111\u1ec3 x\u00e1c nh\u1eadn th\u00f4ng tin, m\u1ed9t l\u1ea7n nh\u01b0 v\u1eady s\u1ebd t\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/li>\n<li><strong>R\u00e8n luy\u1ec7n cho b\u1ea3n th\u00e2n m\u1ed9t gi\u1ecdng n\u00f3i \u1ea5m, r\u00f5 r\u00e0ng, kh\u00f4ng b\u1ecb ng\u1ecdng, \u0111\u1ee7 nghe:\u00a0<\/strong>D\u00f9 kh\u00f4ng nh\u00ecn th\u1ea5y kh\u00e1ch h\u00e0ng, nh\u01b0ng b\u1ea1n h\u00e3y n\u1edf m\u1ed9t n\u1ee5 c\u01b0\u1eddi th\u1eadt t\u01b0\u01a1i tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u cu\u1ed9c g\u1ecdi. M\u1ed9t gi\u1ecdng n\u00f3i nh\u00e0ng v\u00e0 t\u00ecnh c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 c\u00e1ch telesales hi\u1ec7u qu\u1ea3 nh\u1ea5t. Ghi \u0111i\u1ec3m r\u1ea5t nhanh v\u1edbi kh\u00e1ch h\u00e0ng qua m\u1ed7i cu\u1ed9c g\u1ecdi s\u1ebd t\u1ea1o \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m, \u0111\u1ed9ng l\u1ef1c cho b\u1ea1n ph\u1ea5n \u0111\u1ea5u, r\u00e8n luy\u1ec7n \u1edf nh\u1eefng cu\u1ed9c g\u1ecdi sao. B\u1ea1n s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng tin v\u00e0 y\u00eau b\u1ea1n, t\u1ea5t nhi\u00ean g\u1eb7p \u0111\u01b0\u1ee3c nh\u1eefng telesales tuy\u1ec7t v\u1eddi nh\u01b0 v\u1eady, kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng l\u00fd do g\u00ec \u0111\u1ec3 t\u1eeb ch\u1ed1i h\u1ee3p t\u00e1c l\u00e2u d\u00e0i v\u1edbi c\u00f4ng ty b\u1ea1n. \u0110\u00e2y c\u0169ng ch\u00ednh l\u00e0 c\u00e1ch \u0111\u1ec3 c\u00e1c nh\u00e2n vi\u00ean telesales l\u00e0m c\u1ea7u n\u1ed1i t\u00ecnh c\u1ea3m gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng, thay v\u00ec gh\u00e9t, h\u1ecd s\u1ebd y\u00eau telesales h\u01a1n. H\u00e3y l\u00e0 m\u1ed9t telesales c\u00f3 c\u00e1ch telesales hi\u1ec7u qu\u1ea3 nh\u1ea5t chia s\u1ebb t\u1edbi m\u1ecdi ng\u01b0\u1eddi.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Trong kinh doanh, v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c coi l\u00e0 c\u0103n b\u1ec7nh c\u1ee7a vi\u1ec7c kh\u00e1ch h\u00e0ng \u201cm\u1ed9t quay \u0111i v\u00e0 kh\u00f4ng bao gi\u1edd tr\u1edf l\u1ea1i\u201d c\u00f3 l\u1ebd l\u00e0 vi\u1ec7c\u00a0th\u00f4 l\u1ed7.\u00a0Ng\u1ea1c nhi\u00ean thay, nh\u1eefng phong c\u00e1ch giao ti\u1ebfp b\u1ea5t l\u1ecbch s\u1ef1 nh\u01b0 n\u00e0y ta c\u00f3 th\u1ec3 b\u1eaft g\u1eb7p m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i. B\u1ea1n c\u00f3 bi\u1ebft m\u1ed9t phong c\u00e1ch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3413"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3413"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3413\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}