{"id":3417,"date":"2023-11-29T12:15:21","date_gmt":"2023-11-29T12:15:21","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3417"},"modified":"2023-12-21T09:32:56","modified_gmt":"2023-12-21T02:32:56","slug":"5-dieu-can-biet-de-lam-nhan-vien-telesales","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-dieu-can-biet-de-lam-nhan-vien-telesales.html","title":{"rendered":"5 \u0110i\u00ea\u0300u c\u00e2\u0300n bi\u00ea\u0301t \u0111\u00ea\u0309 la\u0300m nh\u00e2n vi\u00ean telesales"},"content":{"rendered":"

V\u1edbi vai tr\u00f2 l\u00e0 c\u1ea7u n\u1ed1i \u0111\u1ea1i di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng, l\u00e0 m\u1ed9t telesales, b\u1ea1n c\u1ea7n c\u00f3 Ki\u1ebfn th\u1ee9c, K\u1ef9 n\u0103ng & Th\u00e1i \u0111\u1ed9 t\u1ed1t. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 ki\u1ebfn th\u1ee9c; b\u1ea1n c\u1ea7n c\u00f3 qu\u00e1 tr\u00ecnh th\u1ef1c h\u00e0nh, trau d\u1ed3i \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng; v\u00e0 th\u00e1i \u0111\u1ed9 t\u1ed1t l\u00e0 c\u00e1ch nh\u00ecn nh\u1eadn c\u1ee7a m\u1ed7i c\u00e1 nh\u00e2n.V\u1eady, nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng c\u1ea7n c\u00f3 \u1edf m\u1ed9t telesales l\u00e0 g\u00ec?<\/p>\n

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<\/div>\n<\/div>\n

1. K\u1ef9 n\u0103ng giao ti\u1ebfp:<\/strong><\/h2>\n

Trong b\u1ea5t k\u1ef3 m\u00f4i tr\u01b0\u1eddng n\u00e0o, t\u1eeb c\u00e1c m\u1ed1i quan h\u1ec7 trong gia \u0111\u00ecnh, b\u1ea1n b\u00e8, tr\u01b0\u1eddng l\u1edbp hay ngo\u00e0i x\u00e3 h\u1ed9i, ch\u00fang ta c\u0169ng c\u1ea7n \u0111\u1ebfn giao ti\u1ebfp. V\u0103n h\u00f3a giao ti\u1ebfp bao g\u1ed3m:<\/p>\n

\u00a0\u2022 Giao ti\u1ebfp truy\u1ec1n th\u1ed1ng: \u0110\u01b0\u1ee3c h\u00ecnh th\u00e0nh l\u00e2u d\u00e0i trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n x\u00e3 h\u1ed9i tr\u1edf th\u00e0nh nh\u1eefng quy \u0111\u1ecbnh b\u1ea5t th\u00e0nh v\u0103n nh\u01b0: Quan h\u1ec7 huy\u1ebft th\u1ed1ng, Quan h\u1ec7 l\u00e0ng x\u00f3m l\u00e1ng gi\u1ec1ng\u2026 Ngo\u00e0i ra, giao ti\u1ebfp truy\u1ec1n th\u1ed1ng c\u00f2n b\u1ecb chi ph\u1ed1i b\u1edfi v\u0103n ho\u00e1 t\u1eadp qu\u00e1n, h\u1ec7 th\u1ed1ng c\u00e1c quan ni\u1ec7m v\u00e0 \u00fd th\u1ee9c x\u00e3 h\u1ed9i.<\/div>\n

\u2022 Giao ti\u1ebfp ch\u1ee9c n\u0103ng: Xu\u1ea5t ph\u00e1t t\u1eeb s\u1ef1 chuy\u00ean m\u00f4n ho\u00e1 trong x\u00e3 h\u1ed9i & ch\u1ecbu \u1ea3nh h\u01b0\u1edfng c\u1ee7a nh\u1eefng quy \u0111\u1ecbnh th\u00e0nh v\u0103n hay kh\u00f4ng th\u00e0nh v\u0103n. \u0110\u1ed3ng th\u1eddi, giao ti\u1ebfp ch\u1ee9c n\u0103ng c\u0169ng xu\u1ea5t ph\u00e1t t\u1eeb s\u1ef1 \u0111\u00f2i h\u1ecfi c\u1ee7a nghi l\u1ec5 \u1ee9ng x\u1eed x\u00e3 h\u1ed9i v\u00e0 hi\u1ec7u qu\u1ea3 trong c\u00f4ng vi\u1ec7c gi\u1eefa: Th\u1ee7 tr\u01b0\u1edfng & nh\u00e2n vi\u00ean, ng\u01b0\u1eddi b\u00e1n & ng\u01b0\u1eddi mua, b\u00e1c s\u1ef9 & b\u1ec7nh nh\u00e2n\u2026<\/p>\n

\u2022 Giao ti\u1ebfp t\u1ef1 do: Mang \u0111\u1eadm \u0111\u01b0\u1eddng n\u00e9t c\u00e1 nh\u00e2n, xu\u1ea5t hi\u1ec7n ngay trong qu\u00e1 tr\u00ecnh ti\u1ebfp x\u00fac, tu\u1ef3 theo s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00e1c m\u1ed1i quan h\u1ec7 & \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi t\u00ednh ch\u1ee7 \u0111\u1ed9ng, ph\u1ea9m ch\u1ea5t v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a m\u1ed7i c\u00e1 nh\u00e2n.<\/p>\n

2. K\u1ef9 n\u0103ng l\u1eafng nghe:<\/strong><\/h2>\n

\u0110\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, th\u00f4ng qua qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng, b\u1ea1n l\u1eafng nghe & \u201c\u0111\u1ecdc\u201d kh\u00e1ch h\u00e0ng c\u00f9a b\u1ea1n. T\u1eeb \u0111\u00f3, b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c t\u1ea1i sao kh\u00e1ch h\u00e0ng t\u00ecm t\u1edbi b\u1ea1n & x\u1eed l\u00fd th\u00f4ng tin cho kh\u00e1ch h\u00e0ng.<\/p>\n

M\u1ed9t nguy\u00ean t\u1eafc trong l\u1eafng nghe l\u00e0 h\u00e3y l\u1eafng nghe b\u1eb1ng c\u1ea3 s\u1ef1 quan t\u00e2m & mu\u1ed1n gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng th\u1eadt l\u00f2ng, \u0111\u1eebng ch\u0103m ch\u0103m v\u1edbi suy ngh\u0129 l\u00e0 s\u1ebd l\u00e0m theo nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mu\u1ed1n th\u1ec3 hi\u1ec7n qua l\u1eddi n\u00f3i. Khi b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c c\u1eb7n k\u1ebd, t\u01b0\u1eddng t\u1eadn nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng; b\u1ea1n \u0111\u00e1p l\u1ea1i c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng; b\u1ea1n th\u1ec3 hi\u1ec7n s\u1ef1 s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1, b\u1ea1n th\u1ef1c s\u1ef1 s\u1ebd l\u00e0 ng\u01b0\u1eddi l\u1eafng nghe hi\u1ec7u qu\u1ea3.<\/p>\n

3. K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi:<\/strong><\/h2>\n

M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 nh\u1eb1m x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1, x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n, thu th\u1eadp \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft l\u00e0 \u1edf \u0111\u00e2u, thu th\u1eadp \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft l\u00e0 khi n\u00e0o, x\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng, ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1?T\u00f9y theo m\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi, b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 c\u00e1c c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u00e1c nhau nh\u01b0 c\u00e2u h\u1ecfi m\u1edf \u2013 \u0111\u00f3ng, c\u00e2u h\u1ecfi tr\u1ef1c ti\u1ebfp \u2013 gi\u00e1n ti\u1ebfp, c\u00e2u h\u1ecfi \u0111\u1ecbnh h\u01b0\u1edbng \u2013 chi\u1ebfn l\u01b0\u1ee3c, c\u00e2u h\u1ecfi nh\u1edb l\u1ea1i \/ mi\u00eau t\u1ea3, c\u00e2u h\u1ecfi ph\u00e2n t\u00edch, c\u00e2u h\u1ecfi \u1ee9ng d\u1ee5ng\u2026<\/p>\n

M\u1ed9t nguy\u00ean t\u1eafc khi \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 b\u1ea1n ph\u1ea3i bi\u1ebft b\u1ea1n \u0111ang h\u1ecfi c\u00e1i g\u00ec, b\u1ea1n n\u00ean h\u1ecfi c\u00e1i g\u00ec? V\u00e0 ti\u00eau ch\u00ed trong k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 b\u1ea1n n\u00ean b\u1eaft \u0111\u1ea7u tr\u01b0\u1edbc v\u1edbi c\u00e1c c\u00e2u h\u1ecfi b\u1eaft bu\u1ed9c ph\u1ea3i h\u1ecfi, sau \u0111\u00f3 l\u00e0 c\u00e1c c\u00e2u h\u1ecfi c\u1ea7n ph\u1ea3i h\u1ecfi, cu\u1ed1i c\u00f9ng l\u00e0 c\u00e1c c\u00e2u h\u1ecfi n\u00ean h\u1ecfi.<\/p>\n

4. K\u1ef9 n\u0103ng tr\u00ecnh b\u00e0y:<\/strong><\/h2>\n

B\u1ea1n \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u, b\u1ea1n c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, b\u1ea1n bi\u1ebft l\u1eafng nghe kh\u00e1ch h\u00e0ng, b\u1ea1n bi\u1ebft c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec, vi\u1ec7c c\u00f2n l\u1ea1i c\u1ee7a b\u1ea1n l\u00e0 b\u1ea1n truy\u1ec1n t\u1ea3i th\u00f4ng tin \u0111\u1ebfn kh\u00e1ch h\u00e0ng. M\u1ed7i ng\u01b0\u1eddi s\u1ebd c\u00f3 c\u00e1ch truy\u1ec1n t\u1ea3i th\u00f4ng tin kh\u00e1c nhau nh\u01b0ng m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng h\u01b0\u1edbng \u0111\u1ebfn l\u00e0 th\u00f4ng tin m\u00e0 b\u1ea1n truy\u1ec1n t\u1ea3i \u0111\u1ebfn kh\u00e1ch \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c, \u0111\u1ea7y \u0111\u1ee7 & \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u1edbi vai tr\u00f2 l\u00e0 c\u1ea7u n\u1ed1i \u0111\u1ea1i di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng, l\u00e0 m\u1ed9t telesales, b\u1ea1n c\u1ea7n c\u00f3 Ki\u1ebfn th\u1ee9c, K\u1ef9 n\u0103ng & Th\u00e1i \u0111\u1ed9 t\u1ed1t. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 ki\u1ebfn th\u1ee9c; b\u1ea1n c\u1ea7n c\u00f3 qu\u00e1 tr\u00ecnh th\u1ef1c h\u00e0nh, trau d\u1ed3i \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng; v\u00e0 th\u00e1i \u0111\u1ed9 t\u1ed1t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3417"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3417"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3417\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3417"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}