{"id":35887,"date":"2023-12-08T11:28:18","date_gmt":"2023-12-08T11:28:18","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tro-chuyen-truc-tiep-live-chat-la-gi.html"},"modified":"2023-12-23T21:01:24","modified_gmt":"2023-12-23T14:01:24","slug":"tro-chuyen-truc-tiep-live-chat-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tro-chuyen-truc-tiep-live-chat-la-gi.html","title":{"rendered":"Tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp (Live chat) l\u00e0 g\u00ec?"},"content":{"rendered":"<div class=\"vnbcbc-body vceditor-content wi-active\" data-role=\"content\">\n<figure class=\"VCSortableInPreviewMode\" type=\"Photo\" style=\"\">\n<div><\/div><figcaption class=\"PhotoCMS_Caption\">\n<p data-placeholder=\"[Nh\u1eadp ch\u00fa th\u00edch \u1ea3nh]\" class=\"\">H\u00ecnh minh h\u1ecda<\/p>\n<\/figcaption><\/figure>\n<h2><font style=\"line-height: 22px; font-size: 22px;\" color=\"#3d85c6\">Tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp (Live chat)<\/font><\/h2>\n<p><b>\u0110\u1ecbnh ngh\u0129a<\/b><\/p>\n<p><b>Live chat<\/b> hay <b>live support<\/b>\u00a0trong ti\u1ebfng Vi\u1ec7t l\u00e0 tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp hay h\u1ed7 tr\u1ee3 tr\u1ef1c ti\u1ebfp.<\/p>\n<p><i>Live chat<\/i> l\u00e0 c\u00f4ng ngh\u1ec7 cung c\u1ea5p cho c\u00e1c c\u00f4ng ty c\u00e1ch th\u1ee9c t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng khi h\u1ecd truy c\u1eadp v\u00e0o c\u00e1c thu\u1ed9c t\u00ednh truy\u1ec1n th\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<p><i>Live chat <\/i>c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u nh\u01b0 m\u1ed9t ph\u1ea7n m\u1ec1m n\u00e2ng c\u1ea5p h\u01a1n c\u1ee7a tin nh\u1eafn v\u0103n b\u1ea3n, l\u00e0 c\u00f4ng c\u1ee5 cho ph\u00e9p tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn, c\u00f3 t\u00ednh ch\u1ea5t th\u1eddi gian th\u1ef1c.<\/p>\n<h3><font style=\"line-height: 22px; font-size: 22px;\"><span style=\"color: rgb(61, 133, 198);\">Live chat ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/font><\/h3>\n<p>&#8211; Khi truy c\u1eadp v\u00e0o m\u1ed9t trang web, ng\u01b0\u1eddi d\u00f9ng d\u1ec5 d\u00e0ng nh\u00ecn th\u1ea5y th\u1ea5y c\u1eeda s\u1ed5 tr\u00f2 chuy\u1ec7n \u1edf g\u00f3c m\u00e0n h\u00ecnh v\u00e0 \u0111\u01b0\u1ee3c ph\u00e9p tr\u00f2 chuy\u1ec7n, g\u1eedi c\u00e2u h\u1ecfi th\u1eafc m\u1eafc v\u00e0o c\u1eeda s\u1ed5 n\u00e0y.<\/p>\n<p>&#8211; C\u0169ng th\u1ec3 trang web s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng ch\u00e0o h\u1ecfi ng\u01b0\u1eddi d\u00f9ng, t\u1eeb \u0111\u00f3 ti\u1ebfp c\u1eadn v\u00e0 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi d\u1ef1a tr\u00ean c\u00e1c qui t\u1eafc l\u1eddi m\u1eddi t\u1ef1 \u0111\u1ed9ng.<\/p>\n<p>V\u00ed d\u1ee5 nh\u01b0 c\u00f3 th\u1ec3 \u0111\u01b0a ra khung tr\u00f2 chuy\u1ec7n live chat khi kh\u00e1ch h\u00e0ng thanh to\u00e1n tr\u00ean n\u0103m ph\u00fat, hay hi\u1ec3n th\u1ecb c\u00e1c c\u00e2u h\u1ecfi nh\u01b0: Xin ch\u00e0o, b\u1ea1n c\u1ea7n gi\u00fap g\u00ec? \u0110\u1ea1i <span>l\u00ed<\/span> hi\u1ec7n \u0111ang v\u1eafng m\u1eb7t, vui l\u00f2ng \u0111\u1ec3 l\u1ea1i th\u00f4ng tin ch\u00fang t\u00f4i s\u1ebd nhanh ch\u00f3ng li\u00ean h\u1ec7 v\u1edbi <span>qu\u00ed<\/span> kh\u00e1ch\u2026<\/p>\n<p>&#8211; Khi ng\u01b0\u1eddi d\u00f9ng tr\u1ea3 l\u1eddi ho\u1eb7c \u0111\u01b0a ra c\u00e2u h\u1ecfi, c\u00f4ng ngh\u1ec7 live chat s\u1ebd nhanh ch\u00f3ng chuy\u1ec3n th\u00f4ng b\u00e1o cho ng\u01b0\u1eddi qu\u1ea3n <span>l\u00ed<\/span> website \u0111\u1ec3 ti\u1ebfn h\u00e0nh ph\u1ea3n h\u1ed3i l\u1ea1i. Vi\u1ec7c tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng gi\u00fap h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n ngay c\u1ea3 khi ng\u01b0\u1eddi qu\u1ea3n <span>l\u00ed<\/span> trang web kh\u00f4ng c\u00f3 \u1edf \u0111\u00f3.<\/p>\n<p><i><u>K\u1ebft lu\u1eadn<\/u><\/i><\/p>\n<p>N\u00f3i t\u00f3m l\u1ea1i, live chat \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, marketing v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi t\u1eeb kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. V\u1ec1 ph\u00eda ng\u01b0\u1eddi d\u00f9ng, live chat \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi kh\u00e1ch truy c\u1eadp \u0111\u1ec3 t\u00ecm ki\u1ebfm s\u1ef1 h\u1ed7 tr\u1ee3 trong c\u00e1c phi\u00ean l\u00e0m vi\u1ec7c tr\u00ean trang web c\u1ee7a h\u1ecd.<\/p>\n<h3><font style=\"line-height: 22px; font-size: 22px;\" color=\"#3d85c6\">So s\u00e1nh Chatbot v\u00e0 Live chat<\/font><\/h3>\n<p><i>Gi\u1ed1ng nhau:<\/i><\/p>\n<p>&#8211; C\u1ea3 hai \u0111\u1ec1u d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng website, \u1ee9ng d\u1ee5ng tin nh\u1eafn, \u0111\u00e0m tho\u1ea1i&#8230;<\/p>\n<p>&#8211; \u0110\u1ec1u nh\u1eb1m m\u1ee5c \u0111\u00edch h\u1ed7 tr\u1ee3 giao ti\u1ebfp, t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ti\u1ec1n l\u1ee3i, t\u1eeb \u0111\u00f3 ti\u1ebft ki\u1ec7m th\u1eddi gian, ti\u1ec1n b\u1ea1c.<\/p>\n<p><i>Kh\u00e1c nhau<\/i><\/p>\n<p>&#8211; Live chat l\u00e0 s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi.<\/p>\n<p>&#8211; Chatbot: \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf s\u1eb5n b\u1ea3ng c\u00e2u tr\u1ea3 l\u1eddi treo danh s\u00e1ch c\u00e2u h\u1ecfi s\u1eb5n c\u00f3, l\u00e0 s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa ng\u01b0\u1eddi v\u1edbi m\u00e1y.<\/p>\n<p><i>(T\u00e0i li\u1ec7u tham kh\u1ea3o: TechTarget; Mona Media)<\/i><\/p>\n<div class=\"VCSortableInPreviewMode\" type=\"BoxTable\" headercolor=\"#000\" headerbackcolor=\"\" tdcolor=\"#000\" tdbackcolor=\"#fff\" tdbordercolor=\"#999\"><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"vnbcbc-sapo\" data-role=\"sapo\">\n                            Tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp (ti\u1ebfng Anh: Live chat) c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u nh\u01b0 m\u1ed9t ph\u1ea7n m\u1ec1m n\u00e2ng c\u1ea5p h\u01a1n c\u1ee7a tin nh\u1eafn v\u0103n b\u1ea3n, l\u00e0 c\u00f4ng c\u1ee5 cho ph\u00e9p tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn, c\u00f3 t\u00ednh ch\u1ea5t th\u1eddi gian th\u1ef1c.\n                        <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[422],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/35887"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=35887"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/35887\/revisions"}],"predecessor-version":[{"id":68597,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/35887\/revisions\/68597"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=35887"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=35887"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=35887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}