{"id":36141,"date":"2023-12-08T11:46:13","date_gmt":"2023-12-08T11:46:13","guid":{"rendered":"https:\/\/masterskills.org\/blog\/hang-cho-waiting-line-la-gi-su-can-thiet-phai-quan-li-hang-cho.html"},"modified":"2023-12-24T21:43:00","modified_gmt":"2023-12-24T14:43:00","slug":"hang-cho-waiting-line-la-gi-su-can-thiet-phai-quan-li-hang-cho","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/hang-cho-waiting-line-la-gi-su-can-thiet-phai-quan-li-hang-cho.html","title":{"rendered":"H\u00e0ng ch\u1edd (Waiting line) l\u00e0 g\u00ec? S\u1ef1 c\u1ea7n thi\u1ebft ph\u1ea3i qu\u1ea3n l\u00ed h\u00e0ng ch\u1edd"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda<\/p>\n<\/div>\n<\/div>\n

H\u00e0ng ch\u1edd (Waiting line)<\/font><\/h2>\n

\u0110\u1ecbnh ngh\u0129a<\/b><\/p>\n

H\u00e0ng ch\u1edd<\/b> trong ti\u1ebfng Anh l\u00e0 Waiting line<\/b>. Thu\u1eadt ng\u1eef h\u00e0ng ch\u1edd<\/i> trong qu\u1ea3n tr\u1ecb kinh doanh d\u1ecbch v\u1ee5 ch\u1ec9 d\u00f2ng ng\u01b0\u1eddi \u0111ang ch\u1edd \u0111\u1ee3i.<\/p>\n

H\u00e0ng ch\u1edd<\/b> x\u1ea3y ra khi s\u1ed1 kh\u00e1ch \u0111\u1ebfn v\u01b0\u1ee3t qu\u00e1 n\u0103ng l\u1ef1c ph\u1ee5c v\u1ee5 t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m.<\/p>\n

Trong th\u1ef1c t\u1ebf, c\u00e1c h\u00e0ng ch\u1edd \u0111\u01b0\u1ee3c xem l\u00e0 tri\u1ec7u ch\u1ee9ng c\u1ee7a nh\u1eefng v\u1ea5n \u0111\u1ec1 ch\u01b0a gi\u1ea3i quy\u1ebft v\u1ec1 m\u1eb7t qu\u1ea3n tr\u1ecb. L\u00ed thuy\u1ebft h\u00e0ng ch\u1edd ra \u0111\u1eddi t\u1eeb n\u0103m 1917, khi c\u00e1c k\u0129 s\u01b0 \u0110an M\u1ea1ch thi\u1ebft k\u1ebf b\u1ed9 tr\u01b0\u1ee3t cho \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

S\u1ef1 c\u1ea7n thi\u1ebft ph\u1ea3i qu\u1ea3n l\u00ed h\u00e0ng ch\u1edd<\/font><\/h3>\n

– Kh\u00f4ng ai mu\u1ed1n ch\u1edd \u0111\u1ee3i, \u0111\u00f3 l\u00e0 vi\u1ec7c g\u00e2y ch\u00e1n n\u1ea3n, t\u1ed1n th\u1eddi gian v\u00e0 c\u1ea3m th\u1ea5y kh\u00f4ng \u1ed5n, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi b\u1ea1n ph\u1ea3i ch\u1edd ngo\u00e0i tr\u1eddi.<\/p>\n

– H\u00e0ng ch\u1edd l\u00e0 hi\u1ec7n t\u01b0\u1ee3ng ph\u1ed5 bi\u1ebfn trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y, v\u00ed d\u1ee5, c\u00e1c ng\u00e2n h\u00e0ng c\u00f3 kh\u00e1ch h\u00e0ng x\u1ebfp h\u00e0ng \u0111\u1ec3 nh\u1eadn d\u1ecbch v\u1ee5 t\u1eeb giao d\u1ecbch vi\u00ean, xe x\u1ebfp h\u00e0ng \u0111\u1ec3 ch\u1edd x\u1ebfp \u0111\u1ed3, c\u00f4ng nh\u00e2n x\u1ebfp h\u00e0ng \u0111\u1ec3 truy c\u1eadp v\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c tr\u00ean m\u00e1y. Ng\u01b0\u1eddi ta ph\u1ea3i ch\u1edd tr\u00ean \u0111i\u1ec7n tho\u1ea1i, ch\u1edd thanh to\u00e1n t\u1ea1i si\u00eau th\u1ecb, ch\u1edd tr\u1ea3 ph\u00ed qua tr\u1ea1m, kh\u00e1ch h\u00e0ng ch\u1edd taxi…<\/p>\n

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– \u0110a s\u1ed1 doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u1edbi h\u00e0ng ch\u1edd. T\u1eeb \u0111\u00f3 t\u1ea1o ra nhu c\u1ea7u b\u1ee9c thi\u1ebft \u0111\u1ed1i v\u1edbi nhi\u1ec7m v\u1ee5 qu\u1ea3n l\u00ed h\u00e0ng ch\u1edd.<\/p>\n

– Qu\u1ea3n l\u00ed<\/span> h\u00e0ng ch\u1edd s\u1ebd gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 t\u1ea1o ra nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng m\u00e0 kh\u00f4ng ph\u1ea3i ch\u1ecbu th\u00eam chi ph\u00ed.\u00a0N\u00f3i chung, c\u00e1c v\u1ea5n \u0111\u1ec1 qu\u1ea3n l\u00ed<\/span> h\u00e0ng ch\u1edd l\u00e0 s\u1ef1 \u0111\u00e1nh \u0111\u1ed5i gi\u1eefa chi ph\u00ed th\u1eddi gian d\u00e0nh cho vi\u1ec7c ch\u1edd \u0111\u1ee3i v\u00e0 chi ph\u00ed t\u0103ng th\u00eam c\u1ee7a c\u00f4ng su\u1ea5t ho\u1eb7c m\u00e1y m\u00f3c b\u1ed5 sung.<\/p>\n

Li\u00ean h\u1ec7 th\u1ef1c t\u1ebf<\/font><\/h3>\n

M\u1ed9t ph\u1ea7n ba d\u00e2n M\u1ef9 b\u1eaft \u0111\u1ea7u than phi\u1ec1n khi ph\u1ea3i ch\u1edd d\u01b0\u1edbi 10 ph\u00fat, trong \u0111\u00f3, ph\u1ee5 n\u1eef nh\u1eabn n\u1ea1i h\u01a1n. V\u1ea5n \u0111\u1ec1 gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00e1 ph\u1ee9c t\u1ea1p, \u0111a d\u1ea1ng, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc nh\u01b0 sau:<\/p>\n

– Thi\u1ebft k\u1ebf c\u00e1c h\u1ec7 th\u1ed1ng ch\u1edd (c\u1ea3 th\u1ef1c ti\u1ec5n v\u00e0 \u1ea3o)<\/p>\n

– Chuy\u1ec3n h\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng theo c\u00e1c ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng kh\u00e1c nhau (ch\u1eb1ng h\u1ea1n, theo \u0111\u1ed9 kh\u1ea9n thi\u1ebft, gi\u00e1 c\u1ea3, hay t\u1ea7m quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng…)<\/p>\n

– Qu\u1ea3n tr\u1ecb h\u00e0nh vi kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n tr\u1ecb nh\u1eadn th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng h\u00f3a v\u1ec1 ch\u1edd \u0111\u1ee3i (ngh\u0129a l\u00e0 d\u00f9ng t\u00e2m l\u00ed h\u1ecdc ch\u1edd \u0111\u1ee3i \u0111\u1ec3 l\u00e0m cho vi\u1ec7c ch\u1edd \u0111\u1ee3i b\u1edbt bu\u1ed3n ch\u00e1n).<\/p>\n

– L\u1eafp \u0111\u1eb7t h\u1ec7 th\u1ed1ng \u0111\u1eb7t ch\u1ed7 (ch\u1eb3ng h\u1ea1n, d\u00f9ng h\u1ec7 th\u1ed1ng \u0111\u1eb7t ch\u1ed7, mua tr\u01b0\u1edbc, hay l\u1ecbch h\u1eb9n… \u0111\u1ec3 ph\u00e2n b\u1ed5 nhu c\u1ea7u)<\/p>\n

– Thi\u1ebft k\u1ebf l\u1ea1i c\u00e1c qui tr\u00ecnh nh\u1eb1m l\u00e0m ng\u1eafn h\u01a1n th\u1eddi gian cho t\u1eebng giao d\u1ecbch (ch\u1eb3ng h\u1ea1n l\u1eafp \u0111\u1eb7t m\u00e1y t\u1ef1 \u0111\u1ed9ng…)<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Qu\u1ea3n tr\u1ecb kinh doanh d\u1ecbch v\u1ee5 t\u1eeb g\u00f3c nh\u00ecn Marketing;\u00a0Waiting Line (Queue) Management, Management Study Guide)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n H\u00e0ng ch\u1edd (ti\u1ebfng Anh: Waiting line) x\u1ea3y ra khi s\u1ed1 kh\u00e1ch \u0111\u1ebfn v\u01b0\u1ee3t qu\u00e1 n\u0103ng l\u1ef1c ph\u1ee5c v\u1ee5 t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m. Thu\u1eadt ng\u1eef h\u00e0ng ch\u1edd trong qu\u1ea3n tr\u1ecb kinh doanh d\u1ecbch v\u1ee5 ch\u1ec9 d\u00f2ng ng\u01b0\u1eddi \u0111ang ch\u1edd \u0111\u1ee3i.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[422],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/36141"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=36141"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/36141\/revisions"}],"predecessor-version":[{"id":68723,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/36141\/revisions\/68723"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=36141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=36141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=36141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}