{"id":3715,"date":"2023-11-30T04:56:01","date_gmt":"2023-11-30T04:56:01","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3715"},"modified":"2023-11-30T04:09:18","modified_gmt":"2023-11-30T04:09:18","slug":"thay-doi-van-hoa-cua-chuc","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thay-doi-van-hoa-cua-chuc.html","title":{"rendered":"Thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c"},"content":{"rendered":"

B\u1edfi v\u00ec v\u0103n h\u00f3a l\u00e0 th\u1ee9 kh\u00f4ng nh\u00ecn th\u1ea5y \u0111\u01b0\u1ee3c v\u00e0 \u0111\u01b0\u1ee3c xem nh\u01b0 \u0111\u01b0\u01a1ng nhi\u00ean, nhi\u1ec1u th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c th\u1ea5y kh\u00f3 m\u00e0 x\u00e1c \u0111\u1ecbnh hay mi\u00eau t\u1ea3 \u0111\u01b0\u1ee3c n\u00f3, ch\u01b0a n\u00f3i t\u1edbi vi\u1ec7c c\u00f3 \u00fd th\u1ee9c thay \u0111\u1ed5i n\u00f3. \u1ede \u0111\u00e2y b\u1ed9 c\u00f4ng c\u1ee5 OCAI (Organizational Culture Assessment Instrument- C\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1 v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c) c\u00f3 th\u1ec3 h\u1eefu d\u1ee5ng. B\u1ed9 c\u00f4ng c\u1ee5 n\u00e0y cho ph\u00e9p m\u1edf ra nh\u1eefng g\u00ec b\u1ecb che ph\u1ee7, hay l\u00e0 \u0111\u01b0a l\u00ean tr\u00ean b\u1ec1 m\u1eb7t nh\u1eefng g\u00ec \u1ea9n ch\u1ee9a trong v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c m\u00e0 b\u00ecnh th\u01b0\u1eddng c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u1ec3 \u00fd v\u00e0 kh\u00f4ng th\u1ea5y. Ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o s\u1ebd c\u00f3 th\u1ec3 n\u00f3i: \u201c\u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 ch\u00fang ta c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m c\u1ed1t y\u1ebfu trong v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang ta. N\u00f3 t\u1eadp trung v\u00e0o s\u00e1u th\u00e0nh t\u1ed1 c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh ch\u00fang ta l\u00e0 ai v\u00e0 b\u1eb1ng cach n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng th\u00e1ch th\u1ee9c m\u00e0 t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang ta ph\u1ea3i \u0111\u1ed1i m\u1eb7t. C\u00f4ng c\u1ee5 n\u00e0y cho ph\u00e9p ch\u00fang ta \u0111o l\u01b0\u1eddng xem ch\u00fang ta \u0111ang \u1edf \u0111\u00e2u v\u00e0 mu\u1ed1n \u0111i \u0111\u1ebfn ch\u1ed7 n\u00e0o. N\u00f3 s\u1ebd gi\u00fap ch\u00fang ta x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng\u201d.<\/p>\n

L\u1eadp k\u1ebf ho\u1ea1ch thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c: m\u1ed9t v\u00ed d\u1ee5<\/strong><\/p>\n

\u0110\u1ec3 t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c c\u1ea1nh tranh, m\u1ed9t nh\u00f3m c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao c\u1ee7a m\u1ed9t c\u00f4ng ty \u0111a qu\u1ed1c gia n\u1ed5i ti\u1ebfng \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh \u0111\u1ec1 x\u01b0\u1edbng m\u1ed9t s\u1ef1 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 trong v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c. C\u00f4ng ty n\u00e0y s\u1ea3n xu\u1ea5t vi m\u1ea1ch, c\u00f3 m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c v\u1edbi nh\u1ecbp \u0111\u1ed9 nhanh, th\u01b0\u1eddng xuy\u00ean thay \u0111\u1ed5i, v\u00e0 c\u1ef1c k\u1ef3 c\u1ea1nh tranh. Tuy v\u1eady, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f4ng ty lo ng\u1ea1i r\u1eb1ng h\u1ecd s\u1ebd kh\u00f4ng t\u1ed3n t\u1ea1i n\u1ed5i n\u1ebfu kh\u00f4ng thay \u0111\u1ed5i th\u1ee9 v\u0103n h\u00f3a l\u00e0m vi\u1ec7c d\u1ef1a tr\u00ean m\u1ec7nh l\u1ec7nh v\u00e0 ki\u1ec3m so\u00e1t \u0111\u00e3 h\u00ecnh th\u00e0nh trong hai th\u1eadp k\u1ef7 qua.<\/p>\n

H\u1ecd ti\u1ebfn h\u00e0nh nhi\u1ec1u b\u01b0\u1edbc. Tr\u01b0\u1edbc h\u1ebft h\u1ecd l\u1eadp m\u1ed9t T\u1ed5 C\u00f4ng t\u00e1c \u0111\u1ec3 l\u00e3nh \u0111\u1ea1o vi\u1ec7c n\u00e0y, bao g\u1ed3m 25 ng\u01b0\u1eddi l\u00e0 \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd, ng\u01b0\u1eddi lao \u0111\u1ed9ng, v\u00e0 c\u00f4ng \u0111o\u00e0n. Tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd tr\u01b0\u1edbc h\u1ebft l\u00e0 \u0111\u1ea1t \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 th\u1ee9 v\u0103n h\u00f3a n\u00e0o h\u1ecd c\u1ea7n c\u00f3 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng v\u1edbi \u0111\u00f2i h\u1ecfi t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c c\u1ea1nh tranh c\u1ee7a t\u01b0\u01a1ng lai. M\u1ed7i th\u00e0nh vi\u00ean s\u1ebd \u0111i\u1ec1n v\u00e0o b\u1ed9 c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t OCAI \u0111\u00e3 n\u00f3i tr\u00ean \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m trong v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd l\u00e0 g\u00ec. H\u1ecd chia th\u00e0nh s\u00e1u nh\u00f3m, m\u1ed7i nh\u00f3m \u0111\u1ec1u c\u00f3 \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00e1c th\u00e0nh ph\u1ea7n, v\u00e0 t\u1eebng nh\u00f3m s\u1ebd th\u1ea3o lu\u1eadn \u0111\u1ec3 \u0111i \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn trong vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i. \u0110i\u1ec3m \u0111\u00e1nh gi\u00e1 c\u1ee7a s\u00e1u nh\u00f3m s\u1ebd \u0111\u01b0\u1ee3c t\u00ednh trung b\u00ecnh c\u1ed9ng \u0111\u1ec3 th\u00e0nh ra \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 chung v\u1ec1 v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

B\u01b0\u1edbc ti\u1ebfp theo l\u00e0 \u0111\u1ea1t \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 h\u1ed3 s\u01a1 v\u0103n h\u00f3a t\u01b0\u01a1ng lai cho t\u1ed5 ch\u1ee9c. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 c\u00e1ch l\u00e0m \u1edf b\u01b0\u1edbc m\u1ed9t, h\u1ecd l\u1eadp ra m\u1ed9t m\u00f4 h\u00ecnh cho t\u01b0\u01a1ng lai. H\u00ecnh 1 cho th\u1ea5y nh\u1eefng kh\u00e1c bi\u1ec7t trong v\u0103n h\u00f3a hi\u1ec7n nay v\u00e0 v\u0103n h\u00f3a m\u00e0 h\u1ecd mong mu\u1ed1n t\u1ea1o ra trong t\u01b0\u01a1ng lai. D\u1ef1a tr\u00ean nh\u1eefng kh\u00e1c bi\u1ec7t n\u00e0y, nh\u1eefng ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o x\u00e1c \u0111\u1ecbnh nh\u00e2n t\u1ed1 n\u00e0o trong v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c c\u1ea7n \u0111\u01b0\u1ee3c nh\u1ea5n m\u1ea1nh nhi\u1ec1u ho\u1eb7c \u00edt. H\u00ecnh 1 c\u0169ng cho th\u1ea5y t\u1ed5 c\u00f4ng t\u00e1c n\u00e0y mu\u1ed1n nh\u1ea5n m\u1ea1nh cung ph\u1ea7n t\u01b0 ch\u1ee9a \u0111\u1eb7c \u0111i\u1ec3m v\u0103n h\u00f3a th\u00e2n t\u1ed9c v\u00e0 linh ho\u1ea1t, v\u00e0 gi\u1ea3m nh\u1eb9 v\u0103n h\u00f3a th\u1ee9 b\u1eadc v\u00e0 th\u1ecb tr\u01b0\u1eddng.<\/p>\n

D\u1ef1a tr\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa h\u1ed3 s\u01a1 v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i v\u00e0 h\u1ed3 s\u01a1 v\u0103n h\u00f3a mong mu\u1ed1n, t\u1ed5 c\u00f4ng t\u00e1c \u0111\u1ea1t \u0111\u1ebfn \u0111\u1ed3ng thu\u1eadn v\u1ec1 vi\u1ec7c nh\u1eefng n\u00e9t v\u0103n h\u00f3a \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 g\u00ec ho\u1eb7c kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 g\u00ec trong vi\u1ec7c t\u0103ng c\u01b0\u1eddng hay gi\u1ea3m nh\u1eb9 m\u1ed9t n\u00e9t \u0111\u1eb7c \u0111i\u1ec3m\u00a0 n\u00e0o trong b\u1ed1n cung ph\u1ea7n t\u01b0 tr\u00ean \u0111\u00e2y. V\u00ed d\u1ee5, t\u0103ng c\u01b0\u1eddng \u0111\u1eb7c \u0111i\u1ec3m v\u0103n h\u00f3a th\u00e2n t\u1ed9c c\u00f3 ngh\u0129a l\u00e0 ph\u1ea3i h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi lao \u0111\u1ed9ng nhi\u1ec1u h\u01a1n v\u00e0 nh\u1ea5n m\u1ea1nh s\u1ef1 tham gia c\u1ee7a h\u1ecd v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u01a1n v\u1ecb. N\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 ng\u01b0\u1eddi ta mu\u1ed1n l\u00e0m g\u00ec th\u00ec l\u00e0m hay ng\u1eebng n\u1ed7 l\u1ef1c l\u00e0m vi\u1ec7c. B\u01b0\u1edbc n\u00e0y nh\u1eb1m nh\u1eafc nh\u1edf c\u00e1c th\u00e0nh vi\u00ean t\u1ed5 c\u00f4ng t\u00e1c r\u1eb1ng ch\u00fang ta mu\u1ed1n \u0111i\u1ec1u n\u00e0y th\u00ec ph\u1ea3i hy sinh \u0111i\u1ec1u kia; ph\u1ea3i lu\u00f4n nh\u1edb nh\u01b0 th\u1ebf khi s\u1ef1 thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c di\u1ec5n ra.\u00a0 N\u00f3 c\u0169ng cho th\u1ea5y kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i b\u1ecf r\u01a1i m\u1ed9t n\u00e9t v\u0103n h\u00f3a n\u00e0o \u0111\u00f3 d\u00f9 n\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 \u01b0u ti\u00ean hi\u1ec7n t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c. B\u1ea3ng sau \u0111\u00e2y minh h\u1ecda k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5 c\u00f4ng t\u00e1c:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
V\u0103n h\u00f3a th\u00e2n t\u1ed9c<\/td>\nV\u0103n h\u00f3a linh ho\u1ea1t<\/td>\n<\/td>\nV\u0103n h\u00f3a th\u1ee9 b\u1eadc<\/td>\nV\u0103n h\u00f3a th\u1ecb tr\u01b0\u1eddng<\/td>\n<\/tr>\n
\u25a0C\u1ea7n t\u0103ng\u00a0 \u25a1 C\u1ea7n gi\u1ea3m\u25a1 Gi\u1eef nguy\u00ean<\/td>\n\u25a0C\u1ea7n t\u0103ng\u00a0 \u25a1 C\u1ea7n gi\u1ea3m\u25a1 Gi\u1eef nguy\u00ean<\/td>\n<\/td>\n\u25a1C\u1ea7n t\u0103ng \u25a1 \u25a0C\u1ea7n gi\u1ea3m\u25a1 Gi\u1eef nguy\u00ean<\/td>\n\u25a1C\u1ea7n t\u0103ng\u00a0 \u00a0\u25a0C\u1ea7n gi\u1ea3m\u25a1 Gi\u1eef nguy\u00ean<\/td>\n<\/tr>\n
C\u00f3 ngh\u0129a l\u00e0\u2026<\/em><\/td>\nC\u00f3 ngh\u0129a l\u00e0\u2026<\/em><\/td>\n\u00a0<\/em><\/td>\nC\u00f3 ngh\u0129a l\u00e0\u2026<\/em><\/td>\nC\u00f3 ngh\u0129a l\u00e0\u2026<\/em><\/td>\n<\/tr>\n
\u00a0<\/em><\/td>\n<\/td>\n<\/tr>\n
Kh\u1ea3o s\u00e1t v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng<\/td>\n\u0110\u1eb7t \u0111\u1ed9ng l\u1ef1c tr\u1edf l\u1ea1i v\u00e0o c\u00f4ng vi\u1ec7c<\/td>\n<\/td>\nLo\u1ea1i b\u1ecf nh\u1eefng quy t\u1eafc v\u00e0 quy tr\u00ecnh v\u00f4 \u00edch<\/td>\nGi\u1ea3m nh\u1eb9 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u0111o l\u01b0\u1eddng v\u00e0 nh\u1eefng ch\u1ec9 b\u00e1o v\u1ec1 m\u1eb7t t\u00e0i ch\u00ednh<\/td>\n<\/tr>\n
Th\u00fac \u0111\u1ea9y l\u00e0m vi\u1ec7c nh\u00f3m v\u00e0 tham gia c\u00f4ng vi\u1ec7c chung<\/td>\nKhuy\u1ebfn kh\u00edch v\u00e0 khen ng\u1ee3i tinh th\u1ea7n d\u00e1m ch\u1ea5p nh\u1eadn r\u1ee7i ro<\/td>\n<\/td>\nLo\u1ea1i b\u1ecf\u00a0 nh\u1eefng b\u00e1o c\u00e1o v\u00e0 gi\u1ea5y t\u1edd kh\u00f4ng c\u1ea7n thi\u1ebft<\/td>\nNg\u1eebng ch\u1ea1y theo nh\u1eefng con s\u1ed1 b\u1eb1ng m\u1ecdi gi\u00e1<\/td>\n<\/tr>\n
Vun \u0111\u1eafp nhu\u1ec7 kh\u00ed th\u00f4ng qua vi\u1ec7c trao quy\u1ec1n<\/td>\nVun \u0111\u1eafp nh\u1eefng kh\u1ea3 n\u0103ng s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ed5i m\u1edbi<\/td>\n<\/td>\nGi\u1ea3m b\u1edbt m\u1ec7nh l\u1ec7nh t\u1eadp th\u1ec3<\/td>\nT\u1eadp trung v\u00e0o nh\u1eefng m\u1ee5c ti\u00eau tr\u1ecdng y\u1ebfu<\/td>\n<\/tr>\n
T\u1ea1o d\u1ef1ng l\u00f2ng tin c\u1eady<\/td>\nL\u00e0m thay \u0111\u1ed5i c\u00e1c quy t\u1eafc thay v\u00ec ch\u1ea5p nh\u1eadn ngo\u1ea1i l\u1ec7<\/td>\n<\/td>\nLo\u1ea1i tr\u1eeb nh\u1eefng quy \u0111\u1ecbnh qu\u1ea3n l\u00fd vi m\u00f4, t\u1ec9 m\u1ec9, chi ti\u1ebft<\/td>\nLi\u00ean t\u1ee5c \u0111\u1ed9ng vi\u00ean m\u1ecdi ng\u01b0\u1eddi<\/td>\n<\/tr>\n
B\u00e0y t\u1ecf r\u00f5 r\u00e0ng h\u01a1n s\u1ef1 quan t\u00e2m \u0111\u1ebfn con ng\u01b0\u1eddi<\/td>\nL\u00e0m r\u00f5 t\u1ea7m nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai v\u00e0 h\u01b0\u1edbng v\u1ec1 t\u01b0\u01a1ng lai ph\u00eda tr\u01b0\u1edbc nhi\u1ec1u h\u01a1n<\/td>\n<\/td>\nH\u1ee7y b\u1ecf nh\u1eefng c\u1ea5m \u0111o\u00e1n kh\u00f4ng c\u1ea7n thi\u1ebft<\/td>\nTh\u00edch nghi v\u1edbi con ng\u01b0\u1eddi c\u0169ng nh\u01b0 v\u1edbi nhu c\u1ea7u c\u1ee7a th\u1ecb tr\u01b0\u1eddng<\/td>\n<\/tr>\n
<\/td>\nT\u1ea1o ra nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1ed5i m\u1edbi t\u00e1o b\u1ea1o<\/td>\n<\/td>\n\u0110\u1ea9y vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh xu\u1ed1ng d\u01b0\u1edbi<\/td>\nNh\u1edb r\u1eb1ng ch\u00fang ta v\u1eabn c\u1ea7n ph\u1ea3i ki\u1ebfm ti\u1ec1n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0\u2026..<\/em><\/td>\nKh\u00f4ng c\u00f3 ngh\u0129a l\u00e0\u2026..<\/em><\/td>\n\u00a0<\/em><\/td>\nKh\u00f4ng c\u00f3 ngh\u0129a l\u00e0\u2026..<\/em><\/td>\nKh\u00f4ng c\u00f3 ngh\u0129a l\u00e0\u2026..<\/em><\/td>\n<\/tr>\n
\u00a0<\/em><\/td>\n\u00a0<\/em><\/td>\n\u00a0<\/em><\/td>\n\u00a0<\/em><\/td>\n\u00a0<\/em><\/td>\n<\/tr>\n
Tr\u1edf n\u00ean v\u00f4 k\u1ef7 lu\u1eadt v\u00e0 t\u00f9y ti\u1ec7n<\/td>\nV\u1eadn h\u00e0nh c\u00f4ng vi\u1ec7c m\u00e0 kh\u00f4ng quan t\u00e2m \u0111\u1ebfn kh\u1ea3 n\u0103ng b\u1ecf cu\u1ed9c<\/td>\n<\/td>\n\u0110\u00e1nh m\u1ea5t c\u1ea5u tr\u00fac logic<\/td>\nKh\u00f4ng l\u00fd t\u1edbi s\u1ef1 c\u1ea1nh tranh<\/td>\n<\/tr>\n
K\u1ebft b\u00e8 k\u00e9o c\u00e1nh v\u00ec quy\u1ec1n l\u1ef1c<\/td>\nKh\u00f4ng l\u01b0u \u00fd t\u1edbi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/td>\n<\/td>\n\u0110\u1ec3 cho \u00f4ng ch\u1ee7 qu\u00e1n \u0103n v\u1eadn h\u00e0nh m\u1ed9t b\u1ec7nh vi\u1ec7n t\u00e2m th\u1ea7n m\u00e0 kh\u00f4ng c\u00f3 h\u01b0\u1edbng d\u1eabn g\u00ec<\/td>\n\u0110\u00e1nh m\u1ea5t \u01b0\u1edbc v\u1ecdng tr\u1edf th\u00e0nh s\u1ed1 m\u1ed9t<\/td>\n<\/tr>\n
Ch\u1ec9 vun \u0111\u1eafp nh\u1eefng tr\u1ecdng t\u00e2m b\u00ean trong<\/td>\n\u00cdch k\u1ef7 v\u00e0 t\u1ef1 th\u00eau d\u1ec7t<\/td>\n<\/td>\nLo\u1ea1i b\u1ecf tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh v\u00e0 vi\u1ec7c \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c<\/td>\nThi\u1ebfu m\u1ee5c ti\u00eau<\/td>\n<\/tr>\n
Kh\u00f4ng l\u00e0m vi\u1ec7c nghi\u00eam t\u00fac ho\u1eb7c kh\u00f4ng \u0111\u1eb7t ra nh\u1eefng k\u1ef3 v\u1ecdng cao<\/td>\nXa r\u1eddi m\u1ee5c ti\u00eau<\/td>\n<\/td>\nLo\u1ea1i b\u1ecf l\u1ecbch tr\u00ecnh l\u00e0m vi\u1ec7c<\/td>\nKh\u00f4ng l\u00fd t\u1edbi kh\u00e1ch h\u00e0ng<\/td>\n<\/tr>\n
Qu\u00ean \u0111i nh\u1eefng m\u1ee5c ti\u00eau r\u1ed9ng \u2013 b\u1ea3o v\u1ec7 nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c v\u1edbi k\u1ebft qu\u1ea3 y\u1ebfu k\u00e9m<\/td>\nG\u00e1nh l\u1ea5y nh\u1eefng r\u1ee7i ro kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 do kh\u00f4ng c\u00f3 th\u00f4ng tin m\u00e0 ra<\/td>\n<\/td>\nBu\u00f4ng l\u1ecfng th\u1eddi gian l\u00e0m vi\u1ec7c v\u00e0 s\u1ef1 \u0111\u00e1p \u1ee9ng trong c\u00f4ng vi\u1ec7c<\/td>\nThi\u1ebfu d\u1ef1 \u0111o\u00e1n v\u1ec1 ng\u00e2n s\u00e1ch v\u00e0 l\u1ee3i nhu\u1eadn<\/td>\n<\/tr>\n
T\u1ef1 do m\u00e0 kh\u00f4ng c\u00f3 tr\u00e1ch nhi\u1ec7m<\/td>\nB\u1ecf qua nh\u1eefng ph\u00e2n t\u00edch v\u00e0 d\u1ef1 b\u00e1o th\u1eadn tr\u1ecdng<\/td>\n<\/td>\nL\u1ee3i d\u1ee5ng t\u00ecnh th\u1ebf<\/td>\nTh\u00f4i kh\u00f4ng nh\u00ecn v\u00e0o k\u1ebft qu\u1ea3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Cu\u1ed1i c\u00f9ng, t\u1ed5 c\u00f4ng t\u00e1c x\u00e1c \u0111\u1ecbnh nh\u1eefng ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c nh\u1eb1m t\u0103ng c\u01b0\u1eddng v\u0103n h\u00f3a th\u00e2n t\u1ed9c v\u00e0 v\u0103n h\u00f3a linh ho\u1ea1t, \u0111\u1ed3ng th\u1eddi l\u00e0m gi\u1ea3m nh\u1eb9 v\u0103n h\u00f3a th\u1ee9 b\u1eadc v\u00e0 v\u0103n h\u00f3a th\u1ecb tr\u01b0\u1eddng. D\u1ef1a tr\u00ean b\u1ea3ng ph\u00e2n t\u00edch n\u00eau tr\u00ean, h\u1ecd \u0111\u1ec1 ra k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng, v\u00e0 \u0111\u1ec1 x\u01b0\u1edbng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c nh\u1eb1m thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

K\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng c\u1ee7a c\u00e1ch l\u00e0m n\u00e0y l\u00e0 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1ch ti\u1ebfp c\u1eadn nh\u00f3m nh\u1edd \u0111\u00f3 gi\u1ea3m th\u1ea5p nh\u1ea5t s\u1ef1 ph\u1ea3n kh\u00e1ng v\u00e0 t\u1ea1o ra m\u1ed9t nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c m\u1ecdi ng\u01b0\u1eddi c\u00f9ng nhau chia s\u1ebb v\u1ec1 nh\u1eefng \u0111i\u1ec3m m\u1ea1nh y\u1ebfu c\u1ee7a t\u1ed5 ch\u1ee9c c\u0169ng nh\u01b0 t\u1ea7m nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai cho t\u1ed5 ch\u1ee9c.<\/p>\n

C\u00e1c b\u01b0\u1edbc thi\u1ebft k\u1ebf qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c<\/strong><\/p>\n

D\u1ef1a tr\u00ean kinh nghi\u1ec7m \u0111\u00e3 mi\u00eau t\u1ea3 tr\u00ean \u0111\u00e2y, ch\u00fang t\u00f4i tr\u00ecnh b\u00e0y m\u1ed9t qu\u00e1 tr\u00ecnh s\u00e1u b\u01b0\u1edbc c\u00f3 th\u1ec3 theo khi thi\u1ebft k\u1ebf v\u00e0 th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c. S\u00e1u b\u01b0\u1edbc \u0111\u00f3 l\u00e0:<\/p>\n

B\u01b0\u1edbc 1. \u0110\u1ea1t \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 \u0111\u1eb7c \u0111i\u1ec3m v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i<\/em><\/strong><\/p>\n

X\u00e1c \u0111\u1ecbnh m\u1ed9t nh\u00f3m nh\u1eefng nh\u00e2n v\u1eadt ch\u1ee7 ch\u1ed1t, nh\u1eefng ng\u01b0\u1eddi c\u00f3 nh\u1eadn th\u1ee9c v\u1ec1 v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c n\u00f3i chung. C\u1ea7n n\u1eafm ch\u1eafc r\u1eb1ng trong \u0111\u00f3 c\u00f3 nh\u1eefng ng\u01b0\u1eddi g\u1eafn li\u1ec1n v\u1edbi vi\u1ec7c th\u1ef1c hi\u1ec7n nh\u1eefng \u0111\u1ec1 x\u01b0\u1edbng thay \u0111\u1ed5i, v\u00e0 nh\u1eefng ng\u01b0\u1eddi m\u00e0 s\u1ef1 ch\u1ea5p thu\u1eadn c\u1ee7a h\u1ecd l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng thay \u0111\u1ed5i n\u00e0y. Vi\u1ec7c t\u1eebng ng\u01b0\u1eddi trong nh\u00f3m n\u00e0y d\u00f9ng b\u1ed9 c\u00f4ng c\u1ee5 OCAI\u00a0 th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i v\u00e0 c\u00f9ng th\u1ea3o lu\u1eadn \u0111\u1ec3 \u0111i \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn l\u00e0 r\u1ea5t quan tr\u1ecdng v\u00ec n\u00f3 x\u00e2y d\u1ef1ng s\u1ef1 hi\u1ec3u bi\u1ebft chung tr\u00ean c\u01a1 s\u1edf t\u1eebng ng\u01b0\u1eddi c\u00f3 suy ngh\u0129 ri\u00eang v\u00e0 s\u00e2u s\u1eafc v\u1ec1 v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c \u0111ang c\u00f3. \u0110\u1eebng ng\u1ea1i s\u1ef1 kh\u00e1c bi\u1ec7t trong c\u00e1ch nh\u00ecn nh\u1eadn v\u00e0 \u0111\u1eebng b\u1ecf qua nh\u1eefng \u00fd ki\u1ebfn c\u00e1 bi\u1ec7t c\u1ee7a nh\u1eefng ng\u01b0\u1eddi nh\u00ecn t\u1ed5 ch\u1ee9c theo c\u00e1ch kh\u00e1c v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. B\u01b0\u1edbc n\u00e0y khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi tham gia v\u00e0o qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c v\u00e0 thu th\u1eadp \u0111\u01b0\u1ee3c nhi\u1ec1u t\u1ed1i \u0111a l\u01b0\u1ee3ng th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e2y d\u1ef1ng h\u1ed3 s\u01a1 v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

Khi c\u00e1c nh\u00f3m nh\u1ecf ng\u1ed3i l\u1ea1i v\u1edbi nhau, \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00e1c nh\u00f3m s\u1ebd tr\u00ecnh b\u00e0y k\u1ebft qu\u1ea3 c\u1ee7a nh\u00f3m m\u00ecnh \u0111\u1ec3 c\u00f9ng t\u1ea1o ra m\u1ed9t h\u1ed3 s\u01a1 v\u0103n h\u00f3a t\u1ed5ng qu\u00e1t v\u00e0 \u0111\u01b0\u1ee3c nh\u1ea5t tr\u00ed cho t\u1ed5 ch\u1ee9c. Trong nh\u1eefng cu\u1ed9c th\u1ea3o lu\u1eadn nh\u1eb1m x\u00e2y d\u1ef1ng s\u1ef1 \u0111\u1ed3ng thu\u1eadn n\u00e0y, c\u1ea7n \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi \u0111\u1ea1i lo\u1ea1i nh\u01b0: D\u1ef1a tr\u00ean c\u01a1 s\u1edf n\u00e0o anh\/ch\u1ecb \u0111\u00e3 cho m\u1ee9c \u0111i\u1ec3m n\u00e0y? Nh\u1eefng h\u00e0nh vi, c\u00e1ch x\u1eed s\u1ef1, c\u00e1ch qu\u1ea3n l\u00fd n\u00e0o c\u1ee7a t\u1ed5 ch\u1ee9c ph\u1ea3n \u00e1nh m\u1ee9c \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 m\u00e0 anh\/ ch\u1ecb \u0111\u00e3 cho? \u0110i\u1ec1u g\u00ec \u0111\u00e3 b\u1ecb b\u1ecf qua kh\u00f4ng \u0111\u01b0\u1ee3c ch\u00fa \u00fd t\u1edbi trong t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang ta? \u0110i\u1ec1u g\u00ec \u0111\u01b0\u1ee3c c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang ta \u0111\u00e1nh gi\u00e1 cao nh\u1ea5t? Hi\u1ec7n nay t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang ta \u0111\u00e3 kh\u00e1c nh\u01b0 th\u1ebf n\u00e0o so v\u1edbi qu\u00e1 kh\u1ee9?<\/p>\n

B\u01b0\u1edbc 2. \u0110\u1ea1t \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 lo\u1ea1i v\u0103n h\u00f3a \u0111\u01b0\u1ee3c mong mu\u1ed1n cho t\u01b0\u01a1ng lai \u00a0<\/em><\/strong><\/p>\n

L\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111i ri\u00eang, nh\u01b0ng c\u00f9ng m\u1ed9t c\u00e1ch l\u00e0m nh\u01b0 b\u01b0\u1edbc 1, l\u1ea7n n\u00e0y t\u1eadp trung v\u00e0o lo\u1ea1i v\u0103n h\u00f3a \u0111\u01b0\u1ee3c mong mu\u1ed1n cho t\u01b0\u01a1ng lai. Ph\u1ea3i gi\u1eef cho cu\u1ed9c th\u1ea3o lu\u1eadn n\u00e0y t\u00e1ch bi\u1ec7t v\u1edbi nh\u1eefng th\u1ea3o lu\u1eadn trong b\u01b0\u1edbc 1 \u0111\u1ec3 n\u00f3 kh\u00f4ng ph\u1ea3n \u00e1nh l\u1eabn nhau. C\u00e2u h\u1ecfi s\u1ebd l\u00e0: T\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang ta c\u1ea7n ph\u1ea3i nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng cao \u0111\u1ed9 trong t\u01b0\u01a1ng lai? Nh\u1eefng \u0111\u00f2i h\u1ecfi n\u00e0o ch\u00fang ta s\u1ebd ph\u1ea3i \u0111\u1ed1i m\u1eb7t trong m\u00f4i tr\u01b0\u1eddng t\u01b0\u01a1ng lai? C\u00f3 nh\u1eefng xu h\u01b0\u1edbng n\u00e0o ch\u00fang ta c\u1ea7n ph\u1ea3i nh\u1eadn th\u1ee9c r\u00f5? Trong nh\u1eefng l\u0129nh v\u1ef1c n\u00e0o ch\u00fang ta mu\u1ed1n tr\u1edf n\u00ean h\u00e0ng \u0111\u1ea7u? Kh\u00e1ch h\u00e0ng, hay c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a ch\u00fang ta s\u1ebd y\u00eau c\u1ea7u v\u1ec1 ch\u00fang ta nh\u01b0 th\u1ebf n\u00e0o trong t\u01b0\u01a1ng lai? Hi\u1ec7n nay ch\u00fang ta dang k\u00e9m ph\u00e1t tri\u1ec3n trong nh\u1eefng l\u0129nh v\u1ef1c n\u00e0o? N\u1ebfu ch\u00fang ta mu\u1ed1n n\u1ed5i b\u1eadt trong l\u0129nh v\u1ef1c c\u1ee7a m\u00ecnh, th\u00ec c\u1ea7n ph\u1ea3i thay \u0111\u1ed5i \u0111i\u1ec1u g\u00ec trong t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang ta?<\/p>\n

Nh\u1edb r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u1ea7n tham gia v\u00e0o nh\u1eefng cu\u1ed9c th\u1ea3o lu\u1eadn n\u00e0y. Kh\u00f4ng n\u00ean b\u1ecf qua quan \u0111i\u1ec3m c\u1ee7a b\u1ea5t c\u1ee9 ng\u01b0\u1eddi n\u00e0o. H\u00e3y n\u1eafm ch\u1eafc r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u \u0111\u01b0a ra nh\u1eefng l\u00fd l\u1ebd v\u00e0 b\u1eb1ng ch\u1ee9ng nhi\u1ec1u h\u1ebft m\u1ee9c c\u00f3 th\u1ec3 \u0111\u1ec3 minh h\u1ecda cho quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. \u0110\u1eebng th\u1ea3o lu\u1eadn nh\u1eefng chuy\u1ec7n tr\u00ean tr\u1eddi, nh\u01b0ng h\u00e3y \u0111\u1eb7t cu\u1ed9c th\u1ea3o lu\u1eadn tr\u00ean n\u1ec1n t\u1ea3ng nh\u1eefng d\u1ef1 \u0111o\u00e1n c\u00f3 c\u01a1 s\u1edf, c\u00f3 \u0111\u1ee7 th\u00f4ng tin, tr\u00ean nh\u1eefng v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u00e0 nh\u1eefng d\u1eef li\u1ec7u \u0111\u00e3 \u0111\u01b0\u1ee3c ki\u1ec3m ch\u1ee9ng. Vi\u1ec7c th\u1ea3o lu\u1eadn v\u1ec1 ch\u1ee7 \u0111\u1ec1 n\u00e0y s\u1ebd t\u1ea1o ra \u0111\u1ed3ng thu\u1eadn v\u1ec1 th\u1ee9 v\u0103n h\u00f3a \u0111\u01b0\u1ee3c mong mu\u1ed1n m\u00e0 t\u1ed5 ch\u1ee9c s\u1ebd thay \u0111\u1ed5i theo h\u01b0\u1edbng \u0111\u00f3. M\u1ed9t l\u1ea7n n\u1eefa, h\u00e3y n\u1eafm ch\u1eafc r\u1eb1ng qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng s\u1ef1 \u0111\u1ed3ng thu\u1eadn n\u00e0y kh\u00f4ng n\u00ean th\u1ef1c hi\u1ec7n theo l\u1ed1i \u0111i t\u1eaft theo ki\u1ec3u ch\u1ec9 vi\u1ec7c t\u00ednh trung b\u00ecnh c\u1ed9ng \u0111i\u1ec3m s\u1ed1 t\u1eebng ng\u01b0\u1eddi hay t\u1eebng nh\u00f3m \u0111\u00e3 cho. B\u1ea3n th\u00e2n cu\u1ed9c th\u1ea3o lu\u1eadn n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n qu\u00fd b\u00e1u c\u1ee7a to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c.<\/p>\n

B\u01b0\u1edbc 3. X\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m v\u0103n h\u00f3a n\u00e0y c\u00f3 ngh\u0129a g\u00ec v\u00e0 kh\u00f4ng c\u00f3 ngh\u0129a g\u00ec<\/em><\/strong><\/p>\n

Nh\u01b0 ta \u0111\u00e3 th\u1ea5y trong v\u00ed d\u1ee5 \u1edf ph\u1ea7n tr\u00ean, c\u1ea7n \u0111\u1ed1i chi\u1ebfu \u0111\u1eb7c \u0111i\u1ec3m v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i v\u1edbi th\u1ee9 v\u0103n h\u00f3a m\u00e0 ch\u00fang ta mong mu\u1ed1n, v\u00e0 nh\u1ea5n m\u1ea1nh kho\u1ea3ng c\u00e1ch kh\u00e1c bi\u1ec7t. N\u1ebfu kh\u00f4ng c\u00f3 kho\u1ea3ng c\u00e1ch l\u1edbn, th\u00ec c\u0169ng kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 kh\u00f4ng c\u00f3 \u0111i\u1ec1u g\u00ec c\u1ea7n thay \u0111\u1ed5i. Nh\u1eefng b\u01b0\u1edbc chuy\u1ec3n nh\u1ecf \u0111\u00f4i khi c\u00f3 \u00fd ngh\u0129a ch\u1eb3ng k\u00e9m g\u00ec nh\u1eefng thay \u0111\u1ed5i l\u1edbn. Ph\u1ea7n quan tr\u1ecdng nh\u1ea5t c\u1ee7a b\u01b0\u1edbc n\u00e0y l\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ed7i ki\u1ec3u v\u0103n h\u00f3a m\u00e0 ch\u00fang ta mu\u1ed1n t\u0103ng c\u01b0\u1eddng hay mu\u1ed1n l\u00e0m gi\u1ea3m nh\u1eb9 \u0111i c\u00f3 ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o v\u00e0 kh\u00f4ng c\u00f3 ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o. Nh\u1edb r\u1eb1ng ch\u00fang ta mu\u1ed1n h\u01b0\u1edbng v\u1ec1 m\u1ed9t ki\u1ec3u v\u0103n h\u00f3a n\u00e0o \u0111\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 ch\u00fang ta ph\u1ea3i t\u1eeb b\u1ecf hay l\u1edd \u0111i c\u00e1c ki\u1ec3u v\u0103n h\u00f3a kh\u00e1c. N\u00f3 ch\u1ec9 c\u00f3 ngh\u0129a l\u00e0 c\u1ea7n nh\u1ea5n m\u1ea1nh tr\u1ecdng t\u00e2m v\u00e0o m\u1ed9t s\u1ed1 th\u00e0nh t\u1ed1 nh\u1ea5t \u0111\u1ecbnh. C\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0: Nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m n\u00e0o ch\u00fang ta mu\u1ed1n nh\u1ea5n m\u1ea1nh n\u1ebfu ch\u00fang ta mu\u1ed1n h\u01b0\u1edbng v\u1ec1 th\u1ee9 v\u0103n h\u00f3a n\u00e0y? \u0110\u1eb7c \u0111i\u1ec3m n\u00e0o n\u00ean l\u00e0 n\u1ed5i tr\u1ed9i trong v\u0103n h\u00f3a m\u1edbi c\u1ee7a ch\u00fang ta? N\u1ebfu ch\u00fang ta b\u1eaft \u0111\u1ea7u nh\u1ea5n m\u1ea1nh v\u00e0o m\u1ed9t tr\u1ecdng t\u00e2m kh\u00e1c th\u00ec c\u00e1i g\u00ec trong v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i c\u1ee7a ch\u00fang ta v\u1eabn ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c coi l\u00e0 quan tr\u1ecdng? Nh\u1eefng \u0111\u00e1nh \u0111\u1ed5i quan tr\u1ecdng nh\u1ea5t s\u1ebd l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o ch\u00fang ta nh\u1eadn ra \u0111\u01b0\u1ee3c v\u0103n h\u00f3a m\u1edbi?<\/p>\n

Alan Wilkins (1989) \u0111\u00e3 n\u00eau ra t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1i m\u00e0 \u00f4ng g\u1ecdi l\u00e0 t\u00ednh c\u00e1ch c\u1ee7a t\u1eadp th\u1ec3. N\u00f3 c\u00f3 ngh\u0129a l\u00e0 nh\u1eefng n\u0103ng l\u1ef1c c\u1ed1t l\u00f5i, s\u1ee9 m\u1ea1ng \u0111\u1ed9c nh\u1ea5t, v\u00e0 b\u1ea3n s\u1eafc \u0111\u1eb7c bi\u1ec7t c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, l\u00e0 th\u1ee9 \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ea1o ra qua th\u1eddi gian. T\u00ednh c\u00e1ch c\u1ee7a t\u1eadp th\u1ec3 c\u0169ng gi\u1ed1ng nh\u01b0 l\u00e0 truy\u1ec1n th\u1ed1ng c\u1ee7a gia \u0111\u00ecnh hay \u00fd th\u1ee9c v\u1ec1 qu\u1ed1c gia. X\u00e1c \u0111\u1ecbnh r\u00f5 nh\u1eefng thay \u0111\u1ed5i n\u00e0y c\u00f3 ngh\u0129a g\u00ec v\u00e0 kh\u00f4ng c\u00f3 ngh\u0129a g\u00ec s\u1ebd nh\u1eafc nh\u1edf m\u1ecdi ng\u01b0\u1eddi r\u1eb1ng h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1eeb b\u1ecf nh\u1eefng n\u0103ng l\u1ef1c c\u1ed1t l\u00f5i c\u1ee7a t\u1ed5 ch\u1ee9c. T\u1ed5 c\u00f4ng t\u00e1c n\u00e0y s\u1ebd c\u00f3 th\u1ec3 mu\u1ed1n b\u1ea3o v\u1ec7 v\u00e0 duy tr\u00ec m\u1ed9t s\u1ed1 th\u00e0nh t\u1ed1 n\u00e0o \u0111\u00f3 c\u1ee7a t\u1ed5 ch\u1ee9c b\u1eb1ng m\u1ecdi gi\u00e1, th\u1eadm ch\u00ed c\u1ea3 khi nh\u1eefng n\u00e9t \u0111\u1eb7c \u0111i\u1ec3m n\u00e0y n\u1eb1m trong cung ph\u1ea7n t\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c nh\u1ea5n m\u1ea1nh nh\u01b0 nh\u1eefng ki\u1ec3u v\u0103n h\u00f3a kh\u00e1c.<\/p>\n

B\u01b0\u1edbc 4. X\u00e1c \u0111\u1ecbnh nh\u1eefng c\u00e2u chuy\u1ec7n minh h\u1ecda<\/em><\/strong><\/p>\n

V\u0103n h\u00f3a t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c truy\u1ec1n th\u00f4ng v\u00e0 minh h\u1ecda t\u1ed1t nh\u1ea5t qua nh\u1eefng c\u00e2u chuy\u1ec7n (Martin, Feldman, Hatch and Sitkin, 1983). \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0, nh\u1eefng gi\u00e1 tr\u1ecb tr\u1ecdng y\u1ebfu, ph\u01b0\u01a1ng h\u01b0\u1edbng mong mu\u1ed1n, v\u00e0 nh\u1eefng nguy\u00ean t\u1eafc x\u1eed s\u1ef1 l\u00e0m n\u00ean \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c m\u1edbi th\u01b0\u1eddng \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t qua nh\u1eefng c\u00e2u chuy\u1ec7n nhanh h\u01a1n b\u1ea5t c\u1ee9 c\u00e1ch n\u00e0o kh\u00e1c. V\u00ed d\u1ee5 \u1edf SouthEast Airlines c\u00f3 c\u00e2u chuy\u1ec7n v\u1ec1 m\u1ed9t v\u1ecb l\u00e3nh \u0111\u1ea1o c\u1ea5p cao \u0111\u00e3 l\u00e0m vi\u1ec7c th\u00eam gi\u1edd \u1edf ch\u1ed7 nh\u1eadn h\u00e0nh l\u00fd c\u1ee7a kh\u00e1ch v\u00e0o ng\u00e0y ngh\u1ec9 \u0111\u1ec3 nh\u00e2n vi\u00ean trong v\u1ecb tr\u00ed \u0111\u00f3 c\u00f3 th\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t ng\u00e0y ngh\u1ec9. C\u00e2u chuy\u1ec7n n\u00e0y minh h\u1ecda gi\u00e1 tr\u1ecb ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u1ee7a c\u00f4ng ty \u0111\u01b0\u1ee3c coi l\u00e0 s\u1ed1 m\u1ed9t. Qua c\u00e2u chuy\u1ec7n \u1ea5y h\u1ecd h\u1ecdc \u0111\u01b0\u1ee3c th\u00f4ng \u0111i\u1ec7p v\u1ec1 nh\u1eefng gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c mong mu\u1ed1n, v\u1ec1 \u0111\u1ea1o \u0111\u1ee9c, v\u00e0 c\u00e1ch x\u1eed s\u1ef1 n\u00e0o th\u00edch h\u1ee3p v\u1edbi nh\u1eefng gi\u00e1 tr\u1ecb \u1ea5y.<\/p>\n

Trong b\u01b0\u1edbc n\u00e0y, t\u1ed5 c\u00f4ng t\u00e1c c\u1ea7n t\u00ecm \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u chuy\u1ec7n c\u00f3 th\u1eadt trong \u0111\u01a1n v\u1ecb m\u00ecnh c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i m\u00e0 h\u1ecd mong mu\u1ed1n, th\u1ea3o lu\u1eadn \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 xem c\u00e2u chuy\u1ec7n \u1ea5y c\u00f3 \u0111\u1ee7 m\u1ea1nh \u0111\u1ec3 kh\u01a1i g\u1ee3i s\u1ef1 quan t\u00e2m c\u1ee7a m\u1ecdi ng\u01b0\u1eddi v\u00e0 t\u1ef1 nguy\u1ec7n lan truy\u1ec1n \u0111i hay kh\u00f4ng. Nh\u1eefng c\u00e2u chuy\u1ec7n n\u00e0y s\u1ebd \u0111\u01b0a nh\u1eefng gi\u00e1 tr\u1ecb c\u1ee7a v\u0103n h\u00f3a m\u1edbi \u0111\u1ebfn v\u1edbi m\u1ecdi ng\u01b0\u1eddi c\u00f2n nhanh h\u01a1n c\u1ea3 n\u1ed9i dung chi\u1ebfn l\u01b0\u1ee3c hay di\u1ec5n v\u0103n \u0111\u1ed9ng vi\u00ean c\u1ee7a l\u00e3nh \u0111\u1ea1o \u0111\u01a1n v\u1ecb.<\/p>\n

B\u01b0\u1edbc 5. X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng<\/em><\/strong><\/p>\n

Gi\u1edd \u0111\u00e2y khi \u0111\u00e3 c\u00f3 m\u1ed9t s\u1ef1 hi\u1ec3u bi\u1ebft \u0111\u01b0\u1ee3c c\u00f9ng nhau chia s\u1ebb v\u1ec1 nh\u1eefng g\u00ec c\u00f3 \u00fd ngh\u0129a hay kh\u00f4ng c\u00f3 \u00fd ngh\u0129a \u0111\u1ed1i v\u1edbi v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c m\u1edbi, c\u0169ng nh\u01b0 bi\u1ebft r\u00f5 nh\u1eefng gi\u00e1 tr\u1ecb n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c t\u0103ng c\u01b0\u1eddng, b\u01b0\u1edbc th\u1ee9 n\u0103m ti\u1ebfp theo l\u00e0 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng. T\u1ed5 c\u00f4ng t\u00e1c s\u1ebd th\u1ea3o lu\u1eadn \u0111\u1ec3 \u0111\u1ea1t \u0111\u1ebfn \u0111\u1ed3ng thu\u1eadn v\u1ec1 vi\u1ec7c n\u00ean b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00e2u, vi\u1ec7c g\u00ec c\u1ea7n ph\u1ea3i ch\u1ea5m d\u1ee9t, v\u00e0 c\u00e1i g\u00ec th\u00ec n\u00ean ti\u1ebfp t\u1ee5c, \u0111\u1ec3 qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u00a0th\u1ef1c s\u1ef1 di\u1ec5n ra. B\u01b0\u1edbc n\u00e0y \u0111\u00f2i h\u1ecfi T\u1ed5 c\u00f4ng t\u00e1c n\u00eau ra nh\u1eefng h\u00e0nh \u0111\u1ed9ng hay c\u00e1ch x\u1eed s\u1ef1 n\u00e0o s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u01b0 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i. C\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0: C\u00e1i g\u00ec n\u00ean b\u1eaft \u0111\u1ea7u, hay n\u00ean ch\u1ea5m d\u1ee9t? Nh\u1eefng ho\u1ea1t \u0111\u1ed9ng n\u00e0o l\u00e3ng ph\u00ed, th\u1eeba d\u01b0, v\u00f4 gi\u00e1 tr\u1ecb, g\u00e2y lo\u00e3ng s\u1ef1 ch\u00fa \u00fd c\u1ea7n ph\u1ea3i lo\u1ea1i b\u1ecf? C\u00e1i g\u00ec c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u00e0 hoan ngh\u00eanh \u0111\u1ec3 t\u1ea1o ra s\u1ef1 \u1ee7ng h\u1ed9 tinh th\u1ea7n \u0111\u1ed1i v\u1edbi vi\u1ec7c thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c? C\u1ea7n c\u00f3 nh\u1eefng ngu\u1ed3n l\u1ef1c n\u00e0o \u0111\u1ec3 th\u1ef1c hi\u1ec7n? S\u1ef1 ki\u1ec7n n\u00e0o c\u00f3 th\u1ec3 kh\u1edfi x\u01b0\u1edbng nh\u01b0 m\u1ed9t bi\u1ec3u t\u01b0\u1ee3ng cho v\u0103n h\u00f3a m\u1edbi? Quy tr\u00ecnh hay th\u1ee7 t\u1ee5c n\u00e0o n\u00ean \u0111\u01b0\u1ee3c s\u1eeda l\u1ea1i? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 nh\u1eefng gi\u00e1 tr\u1ecb m\u1edbi n\u00e0y \u0111\u01b0\u1ee3c truy\u1ec1n th\u00f4ng r\u1ed9ng r\u00e3i trong m\u1ecdi ng\u01b0\u1eddi? \u1ea4n d\u1ee5 hay c\u00e2u chuy\u1ec7n n\u00e0o c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh v\u0103n h\u00f3a m\u1edbi m\u00e0 ch\u00fang ta mong mu\u1ed1n?<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 nguy\u00ean t\u1eafc g\u1ee3i \u00fd trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng:<\/p>\n

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  • X\u00e1c \u0111\u1ecbnh nh\u1eefng g\u00ec c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c d\u00f9 l\u00e0 nh\u1ecf<\/em>: T\u00ecm nh\u1eefng g\u00ec d\u1ec5 thay \u0111\u1ed5i, thay \u0111\u1ed5i n\u00f3 v\u00e0 hoan ngh\u00eanh n\u00f3 c\u00f4ng khai tr\u01b0\u1edbc m\u1eb7t m\u1ecdi ng\u01b0\u1eddi. R\u1ed3i l\u1ea1i t\u00ecm c\u00e1i th\u1ee9 hai d\u1ec5 thay \u0111\u1ed5i, thay \u0111\u1ed5i n\u00f3, v\u00e0 hoan ngh\u00eanh n\u00f3 c\u00f4ng khai. Nh\u1eefng b\u01b0\u1edbc th\u00e0nh c\u00f4ng nho nh\u1ecf nh\u01b0 th\u1ebf s\u1ebd t\u1ea1o ra xung l\u01b0\u1ee3ng theo h\u01b0\u1edbng ch\u00fang ta mong mu\u1ed1n v\u00e0 h\u1ea1n ch\u1ebf s\u1ef1 ph\u1ea3n kh\u00e1ng. Ng\u01b0\u1eddi ta th\u01b0\u1eddng ngh\u0129 nh\u1eefng thay \u0111\u1ed5i nh\u1ecf th\u00ec kh\u00f4ng \u0111\u00e1ng \u0111\u1ec3 ph\u1ea3n \u0111\u1ed1i.<\/li>\n
  • T\u1ea1o ra s\u1ef1 \u1ee7ng h\u1ed9 c\u1ee7a x\u00e3 h\u1ed9i<\/em>: X\u00e2y d\u1ef1ng li\u00ean minh nh\u1eefng ng\u01b0\u1eddi \u1ee7ng h\u1ed9 thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 trao quy\u1ec1n cho h\u1ecd. L\u00f4i cu\u1ed1n nh\u1eefng ng\u01b0\u1eddi s\u1ebd b\u1ecb t\u00e1c \u0111\u1ed9ng b\u1edfi nh\u1eefng thay \u0111\u1ed5i n\u00e0y v\u00e0o. L\u1eafng nghe quan \u0111i\u1ec3m c\u1ee7a h\u1ecd, \u0111\u1ec3 h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c hi\u1ec3u, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, v\u00e0 \u0111\u01b0\u1ee3c g\u1eafn k\u1ebft v\u1edbi vi\u1ec7c chung.<\/li>\n
  • X\u00e2y d\u1ef1ng c\u01a1 ch\u1ebf ti\u1ebfp t\u1ee5c c\u00f4ng vi\u1ec7c v\u00e0 gi\u1ea3i tr\u00ecnh tr\u00e1ch nhi\u1ec7m<\/em>: X\u00e1c \u0111\u1ecbnh r\u00f5 khung th\u1eddi gian cho vi\u1ec7c ho\u00e0n t\u1ea5t nh\u1eefng g\u00ec c\u1ea7n thay \u0111\u1ed5i, t\u1ea1o ra c\u01a1 ch\u1ebf ti\u1ebfp t\u1ee5c h\u00e0nh \u0111\u1ed9ng v\u00e0 b\u00e1o c\u00e1o, v\u00e0 nh\u1eefng c\u01a1 ch\u1ebf nh\u1eb1m b\u1ea3o \u0111\u1ea3m r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi s\u1ebd theo \u0111u\u1ed5i nh\u1eefng h\u00e0nh \u0111\u1ed9ng \u0111\u00f3 th\u00f4ng qua s\u1ef1 cam k\u1ebft t\u1ef1 nguy\u1ec7n c\u00f9ng v\u1edbi nh\u1eefng vi\u1ec7c \u0111\u01b0\u1ee3c giao, nh\u1edd \u0111\u00f3 s\u1ef1 thay \u0111\u1ed5i s\u1ebd th\u1ef1c s\u1ef1 di\u1ec5n ra. \u0110\u1eebng \u0111\u1ec3 cho nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3 k\u00e9o d\u00e0i ch\u1eb3ng bi\u1ebft bao gi\u1edd th\u00ec ho\u00e0n th\u00e0nh. \u0110\u1eb7t ra nh\u1eefng m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 ho\u00e0n th\u00e0nh nh\u1eefng g\u00ec v\u00e0 trong th\u1eddi gian bao l\u00e2u.<\/li>\n
  • Cung c\u1ea5p \u0111\u1ee7 th\u00f4ng tin<\/em>: Chia s\u1ebb th\u00f4ng tin c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t, c\u00e0ng r\u1ed9ng c\u00e0ng hay, v\u1ec1 vi\u1ec7c thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c. Thi\u1ebfu th\u00f4ng tin, ng\u01b0\u1eddi ta s\u1ebd t\u1ef1 th\u00eau d\u1ec7t, suy \u0111o\u00e1n; b\u1edfi v\u1eady n\u00ean l\u00e0m gi\u1ea3m nh\u1eefng \u0111\u1ed3n \u0111o\u00e1n m\u01a1 h\u1ed3 b\u1eb1ng truy\u1ec1n th\u00f4ng c\u1edfi m\u1edf, cung c\u1ea5p th\u00f4ng tin th\u1ef1c t\u1ebf, cung c\u1ea5p \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a m\u1ecdi ng\u01b0\u1eddi cho nh\u1eefng ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m, v\u00e0 nh\u1ea5t l\u00e0 tuy\u00ean d\u01b0\u01a1ng nh\u1eefng thay \u0111\u1ed5i th\u00e0nh c\u00f4ng m\u1ed9t c\u00e1ch c\u00f4ng khai.<\/li>\n
  • \u0110o l\u01b0\u1eddng<\/em>: X\u00e1c \u0111\u1ecbnh nh\u1eefng ti\u00eau ch\u00ed n\u00e0o cho th\u1ea5y th\u00e0nh c\u00f4ng trong vi\u1ec7c thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c. \u0110\u1ecbnh ra m\u1ed9t h\u1ec7 th\u1ed1ng thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 m\u1ed9t khung th\u1eddi gian cho vi\u1ec7c \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3. C\u00e1i g\u00ec \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng th\u00ec s\u1ebd \u0111\u01b0\u1ee3c ng\u01b0\u1eddi ta ch\u00fa \u00fd, b\u1edfi v\u1eady h\u00e3y n\u1eafm ch\u1eafc r\u1eb1ng ch\u00fang ta \u0111ang \u0111o l\u01b0\u1eddng nh\u1eefng nh\u00e2n t\u1ed1 quan tr\u1ecdng nh\u1ea5t. B\u1edfi v\u00ec ch\u00fang ta kh\u00f4ng th\u1ec3 \u0111o l\u01b0\u1eddng t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 h\u00e3y t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec th\u1ef1c s\u1ef1 c\u00f3 \u00fd ngh\u0129a.<\/li>\n
  • T\u1ea1o ra tinh th\u1ea7n s\u1eb5n s\u00e0ng<\/em>: C\u00f3 th\u1ec3 tin ch\u1eafc r\u1eb1ng s\u1ebd c\u00f3 s\u1ef1 ph\u1ea3n kh\u00e1ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i v\u1ec1 v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110\u00f3 l\u00e0 v\u00ec nh\u1eefng gi\u00e1 tr\u1ecb c\u01a1 b\u1ea3n v\u00e0 c\u00e1ch s\u1ed1ng m\u00e0 m\u1ecdi ng\u01b0\u1eddi \u0111\u00e3 quen thu\u1ed9c \u0111ang b\u1ecb thay \u0111\u1ed5i. C\u00f3 th\u1ec3 nu\u00f4i d\u01b0\u1ee1ng tinh th\u1ea7n s\u1eb5n s\u00e0ng ch\u1ea5p nh\u1eadn thay \u0111\u1ed5i b\u1eb1ng c\u00e1ch cho th\u1ea5y nh\u1eefng l\u1ee3i th\u1ebf c\u1ee7a t\u01b0\u01a1ng lai khi nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n; cho th\u1ea5y nh\u1eefng b\u1ea5t l\u1ee3i n\u1ebfu kh\u00f4ng ch\u1ecbu thay \u0111\u1ed5i; cho th\u1ea5y kho\u1ea3ng c\u00e1ch gi\u1eefa ch\u1ea5t l\u01b0\u1ee3ng ho\u1ea1t \u0111\u1ed9ng hi\u1ec7n nay c\u1ee7a ch\u00fang ta v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ho\u1ea1t \u0111\u1ed9ng ch\u00fang ta b\u1ecb \u0111\u00f2i h\u1ecfi ph\u1ea3i \u0111\u00e1p \u1ee9ng trong t\u01b0\u01a1ng lai n\u1ebfu kh\u00f4ng mu\u1ed1n b\u1ecb di\u1ec7t vong; cung c\u1ea5p ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1ea1o ra thay \u0111\u1ed5i; v\u00e0 khen th\u01b0\u1edfng kh\u00edch l\u1ec7 nh\u1eefng c\u00e1ch x\u1eed s\u1ef1 t\u01b0\u01a1ng th\u00edch v\u1edbi nh\u1eefng thay \u0111\u1ed5i m\u00e0 ch\u00fang ta mong mu\u1ed1n.<\/li>\n
  • Gi\u1ea3i th\u00edch t\u1ea1i sao<\/em>: Khi ng\u01b0\u1eddi ta bi\u1ebft r\u1eb1ng s\u1ef1 thay \u0111\u1ed5i l\u00e0 c\u1ea7n thi\u1ebft, h\u1ea7u h\u1ebft nh\u1eefng ph\u1ea3n kh\u00e1ng s\u1ebd kh\u00f4ng c\u00f2n. H\u01a1n th\u1ebf n\u1eefa, nhi\u1ec1u nghi\u00ean c\u1ee9u v\u1ec1 c\u00f4ng t\u00e1c truy\u1ec1n th\u00f4ng \u0111\u00e3 g\u1ee3i \u00fd r\u1eb1ng ng\u01b0\u1eddi ta c\u00f3 xu h\u01b0\u1edbng gi\u1ea3i th\u00edch\u00a0t\u1ea1i sao<\/em>\u00a0\u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi m\u00e0 h\u1ecd quan t\u00e2m v\u00e0 k\u00ednh tr\u1ecdng. Ng\u01b0\u1eddi ta c\u00f3 xu h\u01b0\u1edbng gi\u1ea3i th\u00edch\u00a0c\u00e1i g\u00ec<\/em>\u00a0\u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi h\u1ecd \u00edt quan t\u00e2m v\u00e0 \u00edt k\u00ednh tr\u1ecdng. B\u1edfi th\u1ebf ch\u00fang ta c\u1ea7n gi\u1ea3i th\u00edch l\u00fd do c\u1ee7a nh\u1eefng thay \u0111\u1ed5i c\u1ea7n th\u1ef1c hi\u1ec7n v\u1edbi t\u1ea5t c\u1ea3 nh\u1eefng ai c\u00f3 li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c.<\/li>\n
  • H\u00e3y t\u1ed5 ch\u1ee9c tang l\u1ec5 cho qu\u00e1 kh\u1ee9<\/em>: \u0110\u00f4i khi \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ef1 thay \u0111\u1ed5i, ng\u01b0\u1eddi ta th\u01b0\u1eddng ph\u00ea ph\u00e1n hay gi\u00e8m pha, ch\u00ea bai qu\u00e1 kh\u1ee9. V\u1ea5n \u0111\u1ec1 l\u00e0 t\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u00e1i qu\u00e1 kh\u1ee9 \u1ea5y, v\u00e0 ch\u00fang ta c\u0169ng s\u1ebd l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a t\u01b0\u01a1ng lai chung. Ch\u00fang ta th\u01b0\u1eddng c\u1ea3m th\u1ea5y s\u1ef1 ph\u00ea ph\u00e1n h\u1ea1 b\u1edbt hay ph\u1ee7 nh\u1eadn nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a ch\u00fang ta trong qu\u00e1 kh\u1ee9. B\u1edfi v\u1eady h\u00e3y ngh\u0129 \u0111\u1ebfn vi\u1ec7c t\u1ed5 ch\u1ee9c tang l\u1ec5 cho qu\u00e1 kh\u1ee9: ch\u00fang ta tuy\u00ean d\u01b0\u01a1ng qu\u00e1 kh\u1ee9 v\u1edbi \u00fd ngh\u0129a \u0111\u00f3 l\u00e0 m\u1ed9t b\u01b0\u1edbc chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn v\u1edbi m\u1ed9t t\u01b0\u01a1ng lai s\u1ebd kh\u00e1c tr\u01b0\u1edbc. Qu\u00e1 kh\u1ee9 ch\u1eb3ng ph\u1ea3i c\u00e1i g\u00ec t\u1ed3i t\u1ec7 x\u1ea5u xa, n\u00f3 ch\u1ec9 l\u00e0 kh\u00e1c v\u1edbi t\u01b0\u01a1ng lai.<\/li>\n
  • Th\u1ef1c hi\u1ec7n nh\u1eefng thay \u0111\u1ed5i th\u1ef1c s\u1ef1 c\u0169ng nh\u01b0 nh\u1eefng thay \u0111\u1ed5i mang t\u00ednh ch\u1ea5t bi\u1ec3u t\u01b0\u1ee3ng<\/em>: M\u1ed9t trong nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng nh\u1ea5t \u0111i c\u00f9ng v\u1edbi thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c, l\u00e0 s\u1ef1 thay \u0111\u1ed5i v\u1ec1 bi\u1ec3u t\u01b0\u1ee3ng. H\u00e3y x\u00e1c \u0111\u1ecbnh bi\u1ec3u t\u01b0\u1ee3ng n\u00e0o l\u00e0 d\u1ea5u hi\u1ec7u cho v\u0103n h\u00f3a m\u1edbi v\u00e0 m\u1ed9t t\u01b0\u01a1ng lai m\u1edbi. N\u00f3 s\u1ebd gi\u00fap m\u1ecdi ng\u01b0\u1eddi d\u1ec5 d\u00e0ng h\u00ecnh dung c\u1ee5 th\u1ec3 m\u1ed9t c\u00e1i g\u00ec \u0111ang kh\u00e1c \u0111i, gi\u00fap thay \u0111\u1ed5i c\u00e1ch di\u1ec5n gi\u1ea3i c\u1ee7a m\u1ecdi ng\u01b0\u1eddi v\u1ec1 t\u1ed5 ch\u1ee9c v\u00e0 cho h\u1ecd m\u1ed9t c\u00e1i g\u00ec \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 t\u1eadp h\u1ee3p quanh \u0111\u00f3.<\/li>\n
  • T\u1eadp trung v\u00e0o quy tr\u00ecnh<\/em>: Cu\u1ed1i c\u00f9ng, \u0111\u1ec3 t\u1ea1o ra thay \u0111\u1ed5i, n\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh trong nh\u1eefng quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ed1t y\u1ebfu c\u1ee7a t\u1ed5 ch\u1ee9c. N\u00f3 c\u00f3 ngh\u0129a l\u00e0 quy tr\u00ecnh l\u1ef1a ch\u1ecdn, \u0111\u00e1nh gi\u00e1, khen th\u01b0\u1edfng nh\u00e2n vi\u00ean ph\u1ea3i thay \u0111\u1ed5i \u0111\u1ec3 ph\u1ea3n \u00e1nh v\u0103n h\u00f3a m\u1edbi. N\u00f3 c\u00f3 ngh\u0129a l\u00e0 c\u00f4ng vi\u1ec7c ch\u00ednh y\u1ebfu c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ed1i v\u1edbi nh\u00e0 tr\u01b0\u1eddng l\u00e0 gi\u1ea3ng d\u1ea1y, nghi\u00ean c\u1ee9u, v\u00e0 ph\u1ee5c v\u1ee5 c\u1ed9ng \u0111\u1ed3ng, c\u00f3 th\u1ec3 s\u1ebd ph\u1ea3i s\u1eeda \u0111\u1ed5i l\u1ea1i. H\u00e3y n\u1eafm ch\u1eafc r\u1eb1ng danh s\u00e1ch c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1eebng qu\u00e1 d\u00e0i \u0111\u1ebfn n\u1ed7i th\u00e0nh ra v\u00f4 ph\u01b0\u01a1ng th\u1ef1c hi\u1ec7n. M\u1ed7i th\u00e0nh vi\u00ean c\u1ee7a nh\u00f3m c\u00f4ng t\u00e1c s\u1ebd x\u00e2y d\u1ef1ng m\u1ed9t danh s\u00e1ch, sau \u0111\u00f3 l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 \u0111i \u0111\u1ebfn nh\u1eefng \u0111i\u1ec3m chung, nh\u1eefng \u0111i\u1ec3m m\u1ea1nh m\u1ebd nh\u1ea5t, v\u00e0 nh\u1eefng g\u00ec s\u1ebd c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn nh\u1ea5t trong d\u00e0i h\u1ea1n.<\/li>\n<\/ul>\n

    B\u01b0\u1edbc 6. X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n<\/em><\/strong><\/p>\n

    B\u01b0\u1edbc cu\u1ed1i c\u00f9ng l\u00e0 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n, c\u00f9ng v\u1edbi m\u1ed1c th\u1eddi gian cho t\u1eebng vi\u1ec7c v\u00e0 nh\u1eefng k\u1ebf ho\u1ea1ch \u0111\u00e1nh gi\u00e1 trong ng\u1eafn h\u1ea1n. Nh\u1eefng thay \u0111\u1ed5i v\u1ec1 m\u1eb7t h\u1ec7 th\u1ed1ng ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 gi\u00fap cho s\u1ef1 thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 di\u1ec5n ra, bao g\u1ed3m \u0111i\u1ec1u ch\u1ec9nh c\u00e1c ch\u00ednh s\u00e1ch v\u1ec1 tuy\u1ec3n ch\u1ecdn, \u0111\u1ec1 b\u1ea1t, khen th\u01b0\u1edfng, quy \u0111\u1ecbnh v\u00e0 quy tr\u00ecnh th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c v.v.\u00a0 C\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0: B\u1eb1ng c\u00e1ch n\u00e0o nh\u00e2n vi\u00ean c\u1ee7a ch\u00fang ta c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c thay \u0111\u1ed5i \u1ea5y v\u00e0 t\u1ef1 nguy\u1ec7n g\u1eafn b\u00f3 v\u1edbi n\u00f3? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea3o \u0111\u1ea3m cho vi\u1ec7c truy\u1ec1n th\u00f4ng v\u1ec1 nh\u1eefng gi\u00e1 tr\u1ecb, chu\u1ea9n m\u1ef1c x\u1eed s\u1ef1 m\u1edbi \u0111\u01b0\u1ee3c ti\u1ebfp di\u1ec5n? Ch\u00fang ta c\u1ea7n chia s\u1ebb nh\u1eefng th\u00f4ng tin g\u00ec v\u00e0 v\u1edbi ai? L\u00e0m sao ch\u00fang ta nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c ti\u1ebfn b\u1ed9 c\u1ee7a m\u00ecnh trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i? Ch\u00fang ta c\u1ea7n ph\u1ea3i \u0111o l\u01b0\u1eddng nh\u1eefng g\u00ec? \u0110\u00e2u l\u00e0 ch\u1ec9 b\u00e1o c\u1ed1t l\u00f5i \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng trong thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c?<\/p>\n

    Nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 th\u1ea3o lu\u1eadn<\/strong><\/p>\n

    T\u1ea1i sao c\u00f3 nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 th\u1ea3o lu\u1eadn? \u0110\u00f4i khi c\u00f3 nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 th\u1ea3o lu\u1eadn v\u00ec nh\u1eefng l\u00fd do l\u1ecbch s\u1eed. Khi nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00f3 n\u1ed5i l\u00ean b\u1ec1 m\u1eb7t, ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 n\u1ed5i n\u00f3ng hay t\u1ea5n c\u00f4ng c\u00e1 nh\u00e2n. T\u1ed5 c\u00f4ng t\u00e1c c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y h\u1ecd kh\u00f4ng \u0111\u1ee7 kh\u1ea3 n\u0103ng \u0111\u01b0\u01a1ng \u0111\u1ea7u v\u1edbi v\u1ea5n \u0111\u1ec1 n\u00e0y m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c n\u00ean h\u1ecd tr\u00e1nh n\u00e9 n\u00f3. M\u1ed9t hay nhi\u1ec1u th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 s\u1ebd c\u00f3 th\u1ec3 g\u1eedi \u0111i m\u1ed9t th\u00f4ng \u0111i\u1ec7p ng\u1ea7m r\u1eb1ng v\u1ea5n \u0111\u1ec1 \u0111\u00f3 nh\u1ea5t thi\u1ebft kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1eb7t ra. C\u1ea3 nh\u00f3m ng\u1ea5m ng\u1ea7m \u0111\u1ed3ng \u00fd r\u1eb1ng h\u1ecd s\u1ebd kh\u00f4ng bao gi\u1edd xem x\u00e9t v\u1ea5n \u0111\u1ec1 n\u00e0y. Ai d\u00e1m \u0111\u1eb7t ra v\u1ea5n \u0111\u1ec1 \u0111\u00f3 l\u00e0 t\u1ef1 m\u00ecnh \u0111\u1eb7t m\u00ecnh ra b\u00ean ngo\u00e0i nh\u00f3m. H\u1ecd bi\u1ebft r\u1eb1ng kh\u00f4ng c\u00f3 gi\u1ea3i ph\u00e1p n\u00e0o cho v\u1ea5n \u0111\u1ec1 \u0111\u00f3, v\u00e0 v\u00ec v\u1eady n\u00eau ra v\u1ea5n \u0111\u1ec1 \u0111\u00f3 c\u00f2n \u0111au h\u01a1n l\u00e0 s\u1ed1ng chung v\u1edbi n\u00f3.<\/p>\n

    T\u1ea1i sao ch\u00fang ta kh\u00f4ng \u0111\u01b0\u01a1ng \u0111\u1ea7u v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 th\u1ea3o lu\u1eadn? Th\u1ea3o lu\u1eadn v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u01b0 th\u1ebf c\u00f3 th\u1ec3 ph\u00e1 h\u1ee7y l\u00f2ng tin v\u00e0 s\u1ef1 c\u1ed1 k\u1ebft c\u1ee7a nh\u00f3m. Ng\u01b0\u1eddi ta s\u1ee3 d\u00ednh l\u00edu s\u00e2u v\u00e0o nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 ti\u1ec1m n\u0103ng xung \u0111\u1ed9t l\u00e0 r\u1ea5t cao. V\u1ec1 m\u1eb7t c\u00e1 nh\u00e2n, ng\u01b0\u1eddi ta s\u1ee3 r\u1eb1ng th\u1ea3o lu\u1eadn nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u01b0 th\u1ebf c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn, l\u00f2ng t\u1ef1 tr\u1ecdng, v\u00e0 an to\u00e0n ch\u1ed7 l\u00e0m c\u1ee7a m\u00ecnh. Ng\u01b0\u1eddi ta tr\u00e1nh nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 g\u00e2y ra lo l\u1eafng, s\u1ee3 h\u00e3i, c\u0103ng th\u1eb3ng, b\u1ed1i r\u1ed1i v\u00e0 \u0111au \u0111\u1edbn cho c\u1ea3 c\u00e1 nh\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c.<\/p>\n

    T\u1ed5 c\u00f4ng t\u00e1c n\u00ean l\u00e0m g\u00ec v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 th\u1ea3o lu\u1eadn? D\u1ef1a tr\u00ean s\u1ef1 tin c\u1eady \u0111\u1ea1t \u0111\u01b0\u1ee3c trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u00f9ng nhau, h\u00e3y \u0111\u1ea1t \u0111\u1ebfn nh\u1eadn th\u1ee9c chung v\u1ec1 v\u1ea5n \u0111\u1ec1 kh\u00f4ng th\u1ec3 th\u1ea3o lu\u1eadn \u1ea5y. C\u00f3 khi \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t ch\u00ednh l\u00e0 nh\u1eadn th\u1ee9c r\u00f5 th\u1ef1c ch\u1ea5t v\u1ea5n \u0111\u1ec1 \u1ea5y l\u00e0 g\u00ec. Khi v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, h\u00e3y c\u00e2n nh\u1eafc xem th\u00e0nh vi\u00ean n\u00e0o c\u1ee7a t\u1ed5 c\u00f4ng t\u00e1c c\u1ea7n tham gia cu\u1ed9c th\u1ea3o lu\u1eadn \u1ea5y. Kh\u00f4ng ph\u1ea3i v\u1ea5n \u0111\u1ec1 n\u00e0o c\u0169ng \u0111\u00f2i h\u1ecfi c\u1ea3 t\u1ed5 c\u00f4ng t\u00e1c ph\u1ea3i ch\u00fa \u00fd \u0111\u1ebfn. \u0110\u1ec3 c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c nh\u00f3m v\u00e0 l\u00f2ng tin, h\u00e3y t\u1ea5n c\u00f4ng nh\u1eefng v\u1ea5n \u0111\u1ec1 d\u1ec5 nh\u1ea5t tr\u01b0\u1edbc.<\/p>\n

    M\u1ed9t v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c coi l\u00e0 kh\u00f4ng th\u1ec3 th\u1ea3o lu\u1eadn b\u1edfi v\u00ec n\u00f3 c\u00f3 kh\u1ea3 n\u0103ng g\u00e2y ra thay \u0111\u1ed5i, m\u1ea5t m\u00e1t v\u00e0 n\u1ed7i \u0111au. Tuy nhi\u00ean, ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 ch\u1ecbu \u0111\u1ef1ng \u0111\u01b0\u1ee3c nh\u1eefng n\u1ed7i \u0111au v\u00e0 m\u1ea5t m\u00e1t c\u00e1 nh\u00e2n khi ng\u01b0\u1eddi ta tin v\u00e0o m\u1ee5c \u0111\u00edch v\u00e0 \u00fd ngh\u0129a c\u1ee7a nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3. Ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn m\u1ea5t m\u00e1t v\u1ec1 ph\u1ea7n m\u00ecnh n\u1ebfu h\u1ecd c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a m\u1ed9t t\u1eadp th\u1ec3 c\u00f3 t\u01b0\u01a1ng lai h\u1ee9a h\u1eb9n h\u01a1n. Nh\u1eefng ng\u01b0\u1eddi tham gia cu\u1ed9c th\u1ea3o lu\u1eadn n\u00e0y c\u1ea7n gi\u1eef s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa s\u1ef1 trung th\u1ef1c, th\u1eb3ng th\u1eafn n\u00f3i v\u1ec1 nh\u1eefng \u0111i\u1ec1u kh\u00f3 n\u00f3i v\u00e0 s\u1ef1 giao ti\u1ebfp c\u00f3 t\u00ednh ch\u1ea5t h\u1ed7 tr\u1ee3, s\u1ef1 b\u00e0y t\u1ecf quan t\u00e2m c\u00e1 nh\u00e2n, v\u00e0 tin v\u00e0o s\u1ef1 nh\u1ea1y c\u1ea3m, c\u00f4ng b\u1eb1ng, ch\u00ednh tr\u1ef1c c\u1ee7a nh\u00f3m c\u0169ng nh\u01b0 c\u1ee7a l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

     <\/p>\n

    K\u1ebft lu\u1eadn<\/strong><\/p>\n

    \u00a0<\/strong>M\u1ed9t khuy\u1ebft \u0111i\u1ec3m chung m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c th\u01b0\u1eddng m\u1eafc ph\u1ea3i khi mu\u1ed1n c\u1ea3i ti\u1ebfn, l\u00e0 h\u1ecd kh\u00f4ng d\u00e0nh th\u1eddi gian \u0111\u1ec3 \u0111\u1ea1t \u0111\u1ebfn m\u1ed9t quan \u0111i\u1ec3m v\u00e0 nh\u1eadn th\u1ee9c chung trong nh\u00e2n vi\u00ean v\u1ec1 vi\u1ec7c ch\u00fang ta \u0111ang \u1edf \u0111\u00e2u v\u00e0 ch\u00fang ta mu\u1ed1n \u0111i \u0111\u1ebfn n\u01a1i n\u00e0o. Chi\u1ebfn l\u01b0\u1ee3c s\u00e1u b\u01b0\u1edbc tr\u00ean \u0111\u00e2y gi\u00fap ch\u00fang ta v\u01b0\u1ee3t qua nh\u1eefng tr\u1edf ng\u1ea1i trong vi\u1ec7c thay \u0111\u1ed5i v\u00e0 l\u00e0m cho vi\u1ec7c qu\u1ea3n l\u00fd nh\u1eefng thay \u0111\u1ed5i v\u1ec1 v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c mang t\u00ednh ch\u1ea5t h\u1ec7 th\u1ed1ng h\u01a1n. Kinh nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i l\u00e0, t\u1ed5 c\u00f4ng t\u00e1c m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 thi\u1ebft l\u1eadp, \u0111\u00e3 tr\u1edf n\u00ean m\u1ed9t c\u00e1i g\u00ec r\u1ea5t kh\u00e1c so v\u1edbi ch\u00ednh n\u00f3 l\u00fac m\u1edbi th\u00e0nh l\u1eadp. Ch\u00fang t\u00f4i \u0111\u00e3 ti\u1ebfn m\u1ed9t b\u01b0\u1edbc d\u00e0i v\u00e0 \u0111\u1ec3 \u0111\u1ea1t \u0111\u1ebfn tr\u00ecnh \u0111\u1ed9 ho\u1ea1t \u0111\u1ed9ng n\u00e0y c\u1ea3 nh\u00f3m \u0111\u00e3 ph\u1ea3i tr\u1ea3i qua nh\u1eefng quy\u1ebft \u0111\u1ecbnh kh\u00f3 kh\u0103n. Tho\u1ea1t \u0111\u1ea7u, m\u1ed7i ng\u01b0\u1eddi tham gia v\u00e0o nh\u00f3m v\u1edbi s\u1ef1 cam k\u1ebft g\u1eafn b\u00f3 c\u00e1 nh\u00e2n v\u1edbi vi\u1ec7c thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c c\u1ee7a d\u01a1n v\u1ecb m\u00ecnh. Trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u00f9ng nhau, h\u1ecd kh\u00e1m ph\u00e1 ra r\u1eb1ng nh\u1eefng thay \u0111\u1ed5i s\u00e2u s\u1eafc \u1edf c\u1ea5p \u0111\u1ed9 t\u1eadp th\u1ec3 \u0111\u00f2i h\u1ecfi nh\u1eefng thay \u0111\u1ed5i s\u00e2u s\u1eafc \u1edf c\u1ea5p \u0111\u1ed9 c\u00e1 nh\u00e2n. V\u00e0 nh\u1eefng thay \u0111\u1ed5i c\u1ee7a c\u00e1 nh\u00e2n l\u00e0 \u0111i\u1ec1u c\u1ed1t y\u1ebfu \u0111\u1ec3 t\u1ea1o ra thay \u0111\u1ed5i trong v\u0103n h\u00f3a c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n","protected":false},"excerpt":{"rendered":"

    B\u1edfi v\u00ec v\u0103n h\u00f3a l\u00e0 th\u1ee9 kh\u00f4ng nh\u00ecn th\u1ea5y \u0111\u01b0\u1ee3c v\u00e0 \u0111\u01b0\u1ee3c xem nh\u01b0 \u0111\u01b0\u01a1ng nhi\u00ean, nhi\u1ec1u th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c th\u1ea5y kh\u00f3 m\u00e0 x\u00e1c \u0111\u1ecbnh hay mi\u00eau t\u1ea3 \u0111\u01b0\u1ee3c n\u00f3, ch\u01b0a n\u00f3i t\u1edbi vi\u1ec7c c\u00f3 \u00fd th\u1ee9c thay \u0111\u1ed5i n\u00f3. \u1ede \u0111\u00e2y b\u1ed9 c\u00f4ng c\u1ee5 OCAI (Organizational Culture Assessment Instrument- C\u00f4ng c\u1ee5 \u0111\u00e1nh […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168,174,188],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3715"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3715"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3715\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}