{"id":37390,"date":"2023-12-08T23:33:37","date_gmt":"2023-12-08T23:33:37","guid":{"rendered":"https:\/\/masterskills.org\/blog\/truyen-thong-trong-quan-ly-du-an-lam-the-nao-hieu-qua.html"},"modified":"2023-12-24T21:46:34","modified_gmt":"2023-12-24T14:46:34","slug":"truyen-thong-trong-quan-ly-du-an-lam-the-nao-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/truyen-thong-trong-quan-ly-du-an-lam-the-nao-hieu-qua.html","title":{"rendered":"Truy\u1ec1n th\u00f4ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, l\u00e0m th\u1ebf n\u00e0o hi\u1ec7u qu\u1ea3?"},"content":{"rendered":"<div class=\"article-body article-toc\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">D\u1ef1a tr\u00ean kh\u1ea3o s\u00e1t c\u1ee7a PMI The essential role of commMasterskillstions report\u00a0v\u1ec1 m\u1ee9c \u0111\u1ed9 ng\u00e2n s\u00e1ch r\u1ee7i ro c\u1ee7a vi\u1ec7c thi\u1ebfu qu\u1ea3n l\u00fd trong truy\u1ec1n th\u00f4ng c\u1ee7a c\u00e1c d\u1ef1 \u00e1n chi\u1ebfm g\u1ea7n 56% trong t\u1ed5ng c\u00e1c r\u1ee7i ro m\u00e0 m\u1ed9t d\u1ef1 \u00e1n c\u00f3. Nh\u01b0 v\u1eady c\u00f3 th\u1ec3 n\u00f3i, truy\u1ec1n th\u00f4ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 r\u1ea5t quan tr\u1ecdng gi\u00fap cho m\u1ed9t d\u1ef1 \u00e1n c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u \u0111\u01b0\u1ee3c t\u00e1c h\u1ea1i c\u1ee7a r\u1ee7i ro. Trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, kh\u00e1i ni\u1ec7m qu\u1ea3n l\u00fd truy\u1ec1n th\u00f4ng bao h\u00e0m vi\u1ec7c truy\u1ec1n th\u00f4ng \u0111\u1ebfn c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng c\u00f3 \u1ea3nh h\u01b0\u1edfng ho\u1eb7c ch\u1ecbu \u1ea3nh h\u01b0\u1edfng c\u1ee7a d\u1ef1 \u00e1n \u2013 g\u1ecdi l\u00e0 c\u00e1c b\u00ean li\u00ean quan (stakeholder). Nh\u1eefng b\u00ean li\u00ean quan n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c nh\u1eadn di\u1ec7n c\u0169ng nh\u01b0 ph\u00e2n t\u00edch xuy\u00ean su\u1ed1t d\u1ef1 \u00e1n.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">V\u1eady b\u1ea1n s\u1ebd truy\u1ec1n th\u00f4ng nh\u1eefng g\u00ec cho c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Th\u00f4ng th\u01b0\u1eddng ch\u00fang ta s\u1ebd c\u00f3 nhi\u1ec1u d\u1ea1ng th\u00f4ng tin nh\u01b0 sau:<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>C\u00e1c th\u00f4ng tin trao \u0111\u1ed5i n\u1ed9i b\u1ed9.<\/strong> \u0110\u00e2y l\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan v\u1ec1 vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh n\u1ed9i b\u1ed9, th\u00f4ng tin c\u00e1c cu\u1ed9c h\u1ecdp team, daily scrum&#8230; C\u00e1c th\u00f4ng tin n\u00e0y c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c ph\u00e2n chia theo t\u1eebng b\u1eadc trong s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c d\u1ef1 \u00e1n (project organizational chart). \u0110\u00e2y c\u0169ng l\u00e0 d\u1ea1ng th\u00f4ng tin chi\u1ebfm nhi\u1ec1u nh\u1ea5t<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>C\u00e1c th\u00f4ng tin qu\u1ea3n l\u00fd chung v\u1ec1 d\u1ef1 \u00e1n.<\/strong>\u00a0\u0110\u00e2y th\u01b0\u1eddng l\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn to\u00e0n b\u1ed9 c\u00e1c stakeholders, nh\u1eefng th\u00f4ng tin thay \u0111\u1ed5i v\u1ec1 d\u1ef1 \u00e1n\u2026<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>C\u00e1c th\u00f4ng tin truy\u1ec1n th\u00f4ng \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/strong> \u0110\u00e2y l\u00e0 c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y v\u1edbi kh\u00e1ch h\u00e0ng ho\u1eb7c nh\u00e0 t\u00e0i tr\u1ee3 (sponsor) v\u1ec1 giao ph\u1ea9m d\u1ef1 \u00e1n<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size:14px;\">V\u00e0 c\u00e1c d\u1ea1ng th\u00f4ng tin kh\u00e1c\u2026<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Tuy nhi\u00ean, cho d\u00f9 \u0111\u1ed1i v\u1edbi d\u1ea1ng th\u00f4ng tin n\u00e0o \u0111i n\u1eefa, \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t hi\u1ec7u qu\u1ea3, ngo\u00e0i vi\u1ec7c nh\u1eadn di\u1ec7n v\u00e0 ph\u00e2n t\u00edch c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng li\u00ean quan, b\u1ea1n c\u00f2n c\u1ea7n ph\u1ea3i l\u00ean k\u1ebf ho\u1ea1ch truy\u1ec1n th\u00f4ng (plan commMasterskillstion), qu\u1ea3n l\u00fd truy\u1ec1n th\u00f4ng (manage commMasterskillstion) v\u00e0 gi\u00e1m s\u00e1t truy\u1ec1n th\u00f4ng (monitor commMasterskillstion). \u0110\u1ec3 hi\u1ec3u r\u00f5 th\u1ec1m v\u1ec1 c\u00e1c h\u00ecnh th\u1ee9c truy\u1ec1n th\u00f4ng trong d\u1ef1 \u00e1n, c\u00e1c b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o t\u1ea1i \u0111\u00e2y.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Nh\u01b0ng ch\u1ec9 nh\u01b0 v\u1eady th\u00ec g\u1ea7n nh\u01b0 m\u1ecdi t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c, th\u1eadm ch\u00ed v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a nhi\u1ec1u c\u00f4ng c\u1ee5 hi\u1ec7n \u0111\u1ea1i, vi\u1ec7c k\u1ebf ho\u1ea1ch h\u00f3a c\u0169ng nh\u01b0 s\u1eafp x\u1ebfp th\u00f4ng tin tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. Trong th\u1eddi \u0111i\u1ec3m Covid-19 hi\u1ec7n nay, c\u00e1c c\u00f4ng ty c\u0169ng ng\u00e0y c\u00e0ng \u0111\u1ea7u t\u01b0 v\u00e0o m\u1ea3ng truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9 nhi\u1ec1u h\u01a1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u00f9 c\u00f3 work-from-home th\u00ec v\u1eabn \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 truy\u1ec1n th\u00f4ng giao ti\u1ebfp t\u1ed1t nh\u1ea5t.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Tuy nhi\u00ean, c\u00f3 t\u00ecnh tr\u1ea1ng ch\u1eadm tr\u1ec5 khi giao ti\u1ebfp, kh\u00f4ng hi\u1ec3u \u00fd nhau, ho\u1eb7c ch\u1edd \u0111\u1ee3i l\u00e3nh \u0111\u1ea1o giao vi\u1ec7c c\u0169ng nh\u01b0 kh\u00f4ng ch\u1ee7 \u0111\u1ed9ng ra quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn t\u1eeb ph\u00eda nh\u00e2n vi\u00ean. Th\u1eadm ch\u00ed s\u1ef1 thi\u1ebfu minh b\u1ea1ch trong giao ti\u1ebfp d\u1eabn d\u1ebfn h\u00ecnh th\u00e0nh c\u00e1c nh\u00f3m l\u1ee3i \u00edch kh\u00e1c nhau trong d\u1ef1 \u00e1n khi\u1ebfn cho d\u1ef1 \u00e1n tr\u1edf n\u00ean r\u1eafc r\u1ed1i b\u1edfi b\u1ea5t \u0111\u1ed3ng quan \u0111i\u1ec3m v\u1eabn lu\u00f4n l\u00e0 \u0111i\u1ec3m nh\u1ee9c nh\u1ed1i c\u1ee7a c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd. V\u00e0 \u0111\u00f3 c\u0169ng l\u00e0 l\u00fd do cho d\u00f9 c\u00f3 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 g\u00ec \u0111i n\u1eefa ho\u1eb7c c\u1ed1 g\u1eafng l\u00ean k\u1ebf ho\u1ea1ch v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u0169ng g\u00e2y ti\u00eau t\u1ed1n ti\u1ec1n b\u1ea1c v\u00e0 th\u1eddi gian.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size:18px;\"><span style=\"color:#16a085;\"><strong>Nguy\u00ean nh\u00e2n n\u00e0o \u1ea3nh h\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng truy\u1ec1n th\u00f4ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n?<\/strong><\/span><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">H\u00e3y c\u00f9ng nh\u00ecn l\u1ea1i v\u1ec1 v\u1ea5n \u0111\u1ec1 \u201cgiao ti\u1ebfp\u201d v\u00e0 \u201cgiao ti\u1ebfp trong d\u1ef1 \u00e1n\u201d.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">\u0110\u00e2y l\u00e0 hai kh\u00e1i ni\u1ec7m tuy gi\u1ed1ng nhau v\u1ec1 b\u1ea3n ch\u1ea5t nh\u01b0ng l\u1ea1i kh\u00e1c nhau r\u1ea5t nhi\u1ec1u trong c\u00e1ch th\u1ee9c, v\u00e0 n\u00f3 c\u0169ng ch\u00ednh l\u00e0 chi\u1ebfc ch\u00eca kh\u00f3a m\u00e0 ch\u00fang ta c\u1ea7n n\u1eafm l\u1ea5y.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">V\u1edbi giao ti\u1ebfp th\u00f4ng th\u01b0\u1eddng, ch\u00fang ta c\u1ea7n hi\u1ec3u \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u01b0\u1ee3ng giao ti\u1ebfp, l\u1eafng nghe v\u00e0 truy\u1ec1n \u0111\u1ea1t v\u1edbi c\u00e1ch th\u1ee9c t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3. \u0110a ph\u1ea7n n\u00f3i \u0111\u1ebfn giao ti\u1ebfp, ch\u00fang ta s\u1ebd t\u1eadp trung nhi\u1ec1u v\u00e0o t\u01b0\u01a1ng t\u00e1c 1:1, tuy nhi\u00ean khi n\u00f3i \u0111\u1ebfn \u201cd\u1ef1 \u00e1n\u201d, l\u00e0 m\u1ed9t nh\u00f3m ng\u01b0\u1eddi \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp c\u00f3 t\u1ed5 ch\u1ee9c v\u1edbi ch\u1ee9c n\u0103ng kh\u00e1c nhau, chuy\u00ean m\u00f4n kh\u00e1c nhau, s\u1ef1 giao ti\u1ebfp v\u1edbi nhau s\u1ebd c\u00f3 nhi\u1ec1u kho\u1ea3ng c\u00e1ch h\u01a1n. Trong c\u00e1c d\u1ef1 \u00e1n, ch\u00fang ta s\u1ebd th\u01b0\u1eddng th\u1ea5y m\u1ed9t s\u01a1 \u0111\u1ed3 nh\u01b0 th\u1ebf n\u00e0y:<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Trong s\u01a1 \u0111\u1ed3 n\u00e0y, ch\u00fang ta s\u1ebd b\u1eaft g\u1eb7p kh\u00e1 nhi\u1ec1u nh\u1eefng kho\u1ea3ng c\u00e1ch nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>Kho\u1ea3ng c\u00e1ch x\u00e3 h\u1ed9i (Social Gap)<\/strong>: \u1ede c\u00e1c d\u1ef1 \u00e1n, ch\u00fang ta th\u01b0\u1eddng d\u1ef1a v\u00e0o s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c (Org Chart) \u0111\u1ec3 h\u00ecnh th\u00e0nh c\u00e1ch th\u1ee9c giao ti\u1ebfp trong d\u1ef1 \u00e1n. (V\u00ed d\u1ee5: PMO giao vi\u1ec7c cho Lead, Lead giao vi\u1ec7c l\u1ea1i cho nh\u00e2n vi\u00ean,..)Tuy nhi\u00ean, c\u00e1ch th\u1ee9c giao ti\u1ebfp top-down n\u00e0y \u0111\u00e3 t\u1ea1o n\u00ean m\u1ed9t \u201cb\u1ee9c t\u01b0\u1eddng\u201d v\u1ec1 m\u1eb7t g\u1eafn k\u1ebft nh\u00e2n l\u1ef1c v\u1edbi nhau. M\u1ed9t s\u1ed1 h\u1eadu qu\u1ea3 c\u00f3 th\u1ec3 g\u00e2y n\u00ean nh\u01b0 d\u1ef1 \u00e1n s\u1ebd c\u00f3 khuynh h\u01b0\u1edbng \u201c\u0111\u1ed9c t\u00e0i\u201d, thi\u00ean ki\u1ebfn v\u00e0 k\u00e9m s\u00e1ng t\u1ea1o.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>Kho\u1ea3ng c\u00e1ch ch\u1ee9c n\u0103ng (Functional Gap)<\/strong>: C\u00e1c d\u1ef1 \u00e1n hi\u1ec7n nay \u0111ang \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea7n s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c ph\u00f2ng ban ch\u1ee9c n\u0103ng kh\u00e1c nhau c\u00e0ng l\u00fac c\u00e0ng nhi\u1ec1u. C\u00e1ch th\u1ee9c giao ti\u1ebfp v\u1eabn c\u00f2n n\u1eb7ng t\u00ednh \u201ch\u1ec7 th\u1ed1ng\u201d v\u00e0 \u201cchuy\u00ean m\u00f4n\u201d s\u1ebd khi\u1ebfn d\u1ef1 \u00e1n kh\u00f3 kh\u0103n trong vi\u1ec7c ph\u1ea3n \u1ee9ng v\u1edbi nh\u1eefng y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i. \u0110\u00f3 c\u0169ng l\u00e0 l\u00fd do v\u00ec sao c\u00e1c d\u1ef1 \u00e1n m\u1edbi \u01b0a chu\u1ed9ng c\u00e1c th\u00e0nh vi\u00ean c\u00f3 hi\u1ec3u bi\u1ebft t\u1ed5ng qu\u00e1t (T-shape people\/generalist), \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c d\u1ef1 \u00e1n Agile.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>Kho\u1ea3ng c\u00e1ch th\u1eddi gian (Time Gap<\/strong>): S\u1ef1 ph\u00e2n b\u1ed1 th\u1eddi gian gi\u1eefa \u201cc\u00f4ng vi\u1ec7c chuy\u00ean m\u00f4n\u201d v\u00e0 \u201cc\u00f4ng vi\u1ec7c chi\u1ebfn l\u01b0\u1ee3c\/k\u1ebf ho\u1ea1ch\u201d, khi\u1ebfn giao ti\u1ebfp kh\u00f4ng khoa h\u1ecdc \u0111\u00f4i khi l\u00e0m gi\u00e1n \u0111o\u1ea1n c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i. H\u1ec7 qu\u1ea3 x\u1ea3y ra l\u00e0 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c gi\u1ea3m, th\u1eddi gian h\u1ecdp h\u00e0nh th\u00ec c\u00e0ng nhi\u1ec1u, t\u1ea1o th\u00e0nh v\u00f2ng xo\u00e1y. H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng Lead c\u1ee7a team b\u1ea1n c\u1ea7n 50% th\u1eddi gian cho vi\u1ec7c l\u00ean k\u1ebf ho\u1ea1ch v\u00e0 50% c\u00f4ng vi\u1ec7c chuy\u00ean m\u00f4n nh\u01b0ng lu\u00f4n b\u1ecb \u201cl\u00e0m phi\u1ec1n\u201d h\u01a1n 70%-80% th\u1eddi gian \u0111\u1ec3 tham gia v\u00e0o c\u00f4ng vi\u1ec7c chuy\u00ean m\u00f4n th\u00ec th\u1eadt l\u00e0 kh\u00f4ng hi\u1ec7u qu\u1ea3 \u0111\u00fang kh\u00f4ng?<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">C\u00f9ng nhau m\u1ed5 x\u1ebb \u0111\u1ebfn \u0111\u00e2y, c\u00e1c b\u1ea1n s\u1ebd nh\u00ecn s\u00e2u \u0111\u01b0\u1ee3c h\u01a1n v\u1ec1 s\u1ef1 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 trong d\u1ef1 \u00e1n c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c b\u1eaft ngu\u1ed3n t\u1eeb vi\u1ec7c ph\u00e2n b\u1ed1 v\u00e0 s\u1eafp x\u1ebfp t\u1ed5 ch\u1ee9c nh\u00e2n s\u1ef1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 ngay t\u1eeb \u0111\u1ea7u v\u00e0 \u0111i\u1ec1u ch\u1ec9nh xuy\u00ean su\u1ed1t d\u1ef1 \u00e1n, m\u00e0 s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c d\u1ef1 \u00e1n (project organizational chart) \u0111\u00f3ng vai tr\u00f2 c\u1ef1c k\u00ec quan tr\u1ecdng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Tuy nhi\u00ean, s\u1ef1 giao ti\u1ebfp trong d\u1ef1 \u00e1n s\u1ebd kh\u00f4ng ph\u1ea3i theo t\u1eebng c\u1ea5p b\u1eadc nh\u01b0 ph\u00eda tr\u00ean, m\u00e0 trong th\u1ef1c t\u1ebf, n\u00f3 s\u1ebd t\u01b0\u01a1ng \u0111\u1ed1i \u201cph\u1eb3ng\u201d v\u00e0 \u0111a chi\u1ec1u t\u01b0\u01a1ng t\u00e1c<\/span><\/p>\n<p style=\"text-align: center\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">C\u00e1c lo\u1ea1i th\u00f4ng tin s\u1ebd \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n v\u1edbi nhau trong d\u1ef1 \u00e1n. Tuy nhi\u00ean, t\u1eeb \u0111\u00e2y c\u0169ng ph\u00e1t sinh ra c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 s\u1ebd c\u00f3 nhi\u1ec1u th\u00f4ng tin \u0111\u01b0\u1ee3c t\u1eadp trung t\u1ea1i m\u1ed9t c\u00e1 nh\u00e2n nh\u1ea5t \u0111\u1ecbnh, ho\u1eb7c th\u00f4ng tin \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t t\u1eeb c\u00e1 nh\u00e2n n\u00e0y r\u1ed3i \u0111\u1ebfn c\u00e1 nh\u00e2n kia khi\u1ebfn cho th\u00f4ng tin b\u1ecb \u201cnhi\u1ec5u\u201d. \u0110\u00e2y c\u0169ng l\u00e0 \u0111\u1eb7c tr\u01b0ng c\u1ee7a m\u1ed9t m\u00f4i tr\u01b0\u1eddng th\u00f4ng tin kh\u00f4ng \u0111\u01b0\u1ee3c minh b\u1ea1ch v\u00e0 th\u1ed1ng nh\u1ea5t. \u1ede trong truy\u1ec1n th\u00f4ng d\u1ef1 \u00e1n Agile, ch\u00fang ta s\u1ebd nh\u1eadn ra l\u1ee3i \u00edch c\u1ee7a truy\u1ec1n th\u00f4ng th\u1ea9m th\u1ea5u (Osmotic commMasterskillstion)<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Ch\u00fang ta s\u1ebd t\u1ea1m chia ra 2 d\u1ea1ng t\u01b0\u01a1ng t\u00e1c khi truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin l\u00e0 \u201ct\u01b0\u01a1ng t\u00e1c t\u1eadp trung\u201d v\u00e0 \u201ct\u01b0\u01a1ng t\u00e1c phi t\u1eadp trung\u201d.<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">\u0110\u1ed1i v\u1edbi ki\u1ec3u t\u01b0\u01a1ng t\u00e1c t\u1eadp trung, ng\u01b0\u1eddi Project Manager (PM)\/Lead c\u00f3 th\u1ec3 ph\u1ea3i truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin nhi\u1ec1u l\u1ea7n \u0111\u1ebfn nhi\u1ec1u nh\u00e2n vi\u00ean do th\u00f4ng tin \u201cb\u1ecb t\u1eadp trung\u201d v\u00e0o PM\/Lead v\u00e0 c\u00e1c b\u00ean li\u00ean quan thi\u1ebfu t\u01b0\u01a1ng t\u00e1c v\u1edbi nhau. \u0110i\u1ec1u n\u00e0y g\u00e2y ra s\u1ef1 l\u00e3ng ph\u00ed th\u1eddi gian \u0111\u00e1ng k\u1ec3, b\u00ean c\u1ea1nh \u0111\u00f3, c\u00e1c c\u00e1 nh\u00e2n s\u1ebd d\u1ec5 t\u1ea1o ra quy\u1ec1n l\u1ef1c nh\u00f3m do th\u00f4ng tin c\u1ee5c b\u1ed9. B\u00ean c\u1ea1nh \u0111\u00f3, khi thi\u1ebfu s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean v\u1edbi nhau th\u00ec c\u00f3 th\u1ec3 b\u1ecf s\u00f3t nh\u1eefng stakeholders quan tr\u1ecdng v\u00e0 b\u1ecf s\u00f3t gi\u1ea3i ph\u00e1p c\u1ea7n c\u00e2n nh\u1eafc \u0111\u1ebfn.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Trong khi \u0111\u00f3, n\u1ebfu t\u1ed5 ch\u1ee9c nh\u00f3m t\u01b0\u01a1ng t\u00e1c t\u1ed1t theo ki\u1ec3u t\u01b0\u01a1ng t\u00e1c phi t\u1eadp trung, th\u00f4ng tin c\u1ee7a PM truy\u1ec1n \u0111\u1ea1t s\u1ebd ngay l\u1eadp t\u1ee9c \u0111\u1ebfn v\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng li\u00ean quan, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 \u0111\u1ea3m b\u1ea3o th\u00f4ng tin xuy\u00ean su\u1ed1t, minh b\u1ea1ch v\u00e0 \u0111\u1ed3ng nh\u1ea5t th\u00f4ng tin c\u00e1c b\u00ean, gi\u1ea3m quy\u1ec1n l\u1ef1c nh\u00f3m do th\u00f4ng tin \u0111\u01b0\u1ee3c chia s\u1ebb \u0111\u1ed3ng \u0111\u1ec1u. C\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c n\u00e0y c\u0169ng ch\u1ee9a \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh vi\u00ean quan tr\u1ecdng t\u1eeb c\u00e1c ph\u00f2ng ban kh\u00e1c nhau nh\u1eb1m \u201c\u0111\u1ec3 m\u1eaft\u201d \u0111\u1ebfn nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng trong d\u1ef1 \u00e1n v\u00e0 l\u00ean ti\u1ebfng khi c\u1ea7n thi\u1ebft. \u0110\u00e2y c\u0169ng l\u00e0 c\u00e1ch t\u01b0\u01a1ng t\u00e1c m\u00f4 h\u00ecnh scrums of scrums \u0111\u1ec1 c\u1eadp.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Nh\u01b0 v\u1eady, s\u1ef1 c\u1ea3i thi\u1ec7n c\u00e1ch t\u1ed5 ch\u1ee9c nh\u00e2n s\u1ef1 v\u00e0 nh\u00f3m t\u01b0\u01a1ng t\u00e1c trong d\u1ef1 \u00e1n s\u1ebd l\u00e0 n\u1ec1n t\u1ea3ng quan tr\u1ecdng cho vi\u1ec7c thi\u1ebft l\u1eadp \u0111\u01b0\u1ee3c c\u00e1c c\u00e1ch giao ti\u1ebfp hi\u1ec7u qu\u1ea3. Khi \u00e1p d\u1ee5ng th\u00eam c\u00e1c \u201cground rule\u201d h\u1ee3p l\u00ed th\u00ec hi\u1ec7u qu\u1ea3 truy\u1ec1n th\u00f4ng s\u1ebd c\u00e0ng gia t\u0103ng. C\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c n\u00e0y ph\u1ea7n l\u1edbn s\u1ebd \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp, chat ho\u1eb7c worksMasterskills h\u1ed7 tr\u1ee3. Vi\u1ec7c s\u1eafp x\u1ebfp nh\u00e2n s\u1ef1 v\u00e0o nh\u00f3m nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c h\u1ee3p l\u00ed nh\u1ea5t ch\u00ednh l\u00e0 t\u01b0 duy quan tr\u1ecdng c\u1ee7a m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n t\u00e0i ba.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\"><span style=\"font-size:14px;\">V\u1ea5n \u0111\u1ec1 c\u1ee7a \u201cgiao ti\u1ebfp\u201d nh\u00f3m ch\u00ednh l\u00e0 c\u00e1ch \u201ct\u1ed5 ch\u1ee9c\u201d nh\u00f3m<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Ch\u00fang ta t\u1ea1m xem nh\u01b0 c\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c l\u00e0 nh\u1eefng t\u1ebf b\u00e0o, d\u00f9 c\u00f3 t\u00e1ch bi\u1ec7t v\u1edbi nhau nh\u01b0ng lu\u00f4n k\u1ebft n\u1ed1i v\u00e0 ho\u1ea1t \u0111\u1ed9ng chung tr\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng. D\u1ef1 \u00e1n l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a t\u1ed5 ch\u1ee9c, v\u00e0 ph\u1ea7n t\u1eed n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u201ct\u00edch h\u1ee3p\u201dv\u1edbi b\u1ed9 ph\u1eadn kh\u00e1c th\u00f4ng qua c\u00e1c nh\u00f3m ch\u1ee9c n\u0103ng (Functional Team) ho\u1eb7c c\u00f9ng tham gia v\u00e0o m\u1ed9t d\u1ef1 \u00e1n (Project). T\u1ea5t c\u1ea3 \u0111\u1ec1u ph\u1ed1i h\u1ee3p v\u1edbi nhau theo nhi\u1ec1u chi\u1ec1u v\u1edbi th\u00f4ng tin \u0111\u1ed3ng th\u1eddi. Ph\u00f2ng ban s\u1ebd \u201cnh\u00f3m\u201d c\u00e1c chuy\u00ean gia v\u1edbi \u0111a d\u1ea1ng ch\u1ee9c n\u0103ng h\u1ed7 tr\u1ee3 d\u1ef1 \u00e1n h\u1ee3p l\u00ed nh\u1ea5t, \u0111\u1ed3ng th\u1eddi team d\u1ef1 \u00e1n c\u0169ng kh\u00f4ng b\u1ecf s\u00f3t nh\u1eefng stakeholders quan tr\u1ecdng trong d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh. K\u1ebft qu\u1ea3 l\u00e0 m\u1ecdi ng\u01b0\u1eddi l\u00e0m vi\u1ec7c \u0111\u1ed3ng th\u1eddi v\u1edbi nhau, ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd v\u00e0 to\u00e0n di\u1ec7n.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">N\u1ebfu nh\u01b0 b\u1ea1n \u0111\u00e3 hi\u1ec3u \u0111\u01b0\u1ee3c vi\u1ec7c quan tr\u1ecdng c\u1ee7a v\u1ea5n \u0111\u1ec1 \u201ct\u1ed5 ch\u1ee9c\u201d nh\u00f3m v\u00e0 nh\u1eadn ra s\u1ef1 thi\u1ebfu hi\u1ec7u qu\u1ea3 trong vi\u1ec7c t\u1ed5 ch\u1ee9c giao ti\u1ebfp trong d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh. V\u1eady t\u1eeb c\u00e2u h\u1ecfi ti\u1ebfp theo c\u1ee7a ch\u00fang ta s\u1ebd l\u00e0: L\u00c0M TH\u1ebe N\u00c0O \u0110\u1ec2 B\u1eaeT \u0110\u1ea6U THAY \u0110\u1ed4I?<\/span><\/p>\n<p style=\"text-align: center;\">\n<h2 style=\"text-align: justify;\"><span style=\"color:#16a085;\"><span style=\"font-size:18px;\"><strong>B\u1eaft \u0111\u1ea7u thay \u0111\u1ed5i c\u01a1 c\u1ea5u c\u1ee7a m\u1ed9t d\u1ef1 \u00e1n nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/span><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">\u0110i\u1ec1u n\u00e0y s\u1ebd kh\u00f4ng \u0111\u01a1n gi\u1ea3n ch\u1ec9 sau m\u1ed9t ng\u00e0y ch\u00fang ta s\u1ebd thay \u0111\u1ed5i \u0111\u01b0\u1ee3c, v\u00ec ch\u00fang c\u0169ng gi\u1ed1ng nh\u01b0 th\u00f3i quen c\u1ee7a con ng\u01b0\u1eddi. Cho d\u00f9 b\u1ea1n c\u00f3 c\u1ed1 g\u1eafng quy \u0111\u1ecbnh l\u1ea1i c\u00e1ch l\u00e0m m\u1edbi v\u00e0 s\u1eed d\u1ee5ng thi\u1ebft qu\u00e2n lu\u1eadt \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111i theo th\u00ec h\u1ecd v\u1eabn duy tr\u00ec c\u00e1ch giao ti\u1ebfp c\u0169. C\u1ea3i thi\u1ec7n truy\u1ec1n th\u00f4ng l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh c\u1ea7n l\u00e0m li\u00ean t\u1ee5c v\u00e0 theo s\u00e1t th\u00f4ng tin, c\u0169ng nh\u01b0 t\u1ea1o d\u1ef1ng m\u1ed9t th\u00f3i quen m\u1edbi cho c\u00e1c th\u00e0nh vi\u00ean trong d\u1ef1 \u00e1n.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>B\u01b0\u1edbc 1: <\/strong>H\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c ki\u1ec3m so\u00e1t l\u1ea1i c\u00e1c th\u00e0nh vi\u00ean trong c\u00e1c nh\u00f3m ch\u1ee9c n\u0103ng t\u1ed5ng th\u1ec3 trong d\u1ef1 \u00e1n<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>B\u01b0\u1edbc 2: <\/strong>T\u1ed5 ch\u1ee9c c\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c trong nh\u00f3m ch\u1ee9c n\u0103ng v\u00e0 theo c\u00e1c team (N\u1ebfu b\u1ea1n \u0111ang c\u00f3 c\u00e1c team c\u00f9ng ch\u1ee9c n\u0103ng v\u00e0 tr\u00ean c\u00f9ng d\u1ef1 \u00e1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c d\u1ef1 \u00e1n l\u1edbn)<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">C\u00e1c b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y nh\u1eefng th\u00f4ng tin s\u1ebd \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c theo t\u1eebng nh\u00f3m, nh\u01b0 nh\u00f3m ch\u00ednh s\u00e1ch, nh\u00f3m b\u00e1o c\u00e1o v\u00e0 \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t cho t\u1eebng team c\u1ee5 th\u1ec3. B\u00ean c\u1ea1nh \u0111\u00f3, trong c\u00e1c t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng theo d\u1ea1ng ma tr\u1eadn, th\u01b0\u1eddng ch\u00fang ta c\u0169ng s\u1ebd c\u00f3 th\u00f4ng tin t\u1eeb c\u00e1c Group t\u1ed5ng cho c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a ph\u00f2ng ban. B\u1eb1ng c\u00e1ch b\u1eaft \u0111\u1ea7u t\u1ed5 ch\u1ee9c c\u00e1c k\u00eanh th\u00f4ng tin k\u0129 l\u01b0\u1ee1ng v\u00e0 \u201cm\u00e3 h\u00f3a\u201d nh\u00f3m th\u00f4ng tin, b\u1ea1n s\u1ebd d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c th\u00f4ng tin c\u1ee7a m\u00ecnh \u0111\u1ebfn c\u00e1c nh\u00f3m c\u0169ng nh\u01b0 th\u00fac \u0111\u1ea9y c\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c th\u00f4ng tin hi\u1ec7u qu\u1ea3, minh b\u1ea1ch.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>B\u01b0\u1edbc 3: <\/strong>T\u1ed5 ch\u1ee9c c\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c li\u00ean b\u1ed9 ph\u1eadn\u00a0<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">\u0110\u00e2y l\u00e0 ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng khi m\u00e0 ch\u00fang ta s\u1ebd l\u1ef1a ch\u1ecdn c\u00e1c th\u00e0nh vi\u00ean\/team c\u1ee7a c\u00e1c ph\u00f2ng ban kh\u00e1c nhau \u0111\u1ec3 tham gia v\u00e0o d\u1ef1 \u00e1n. B\u01b0\u1edbc t\u1ed5 ch\u1ee9c n\u00e0y c\u00f3 th\u1ec3 l\u00e0m song song v\u1edbi b\u01b0\u1edbc 2 n\u1ebfu nh\u01b0 b\u1ea1n mu\u1ed1n ch\u1ecdn l\u1ef1a c\u00e1c th\u00e0nh vi\u00ean t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c v\u00e0o d\u1ef1 \u00e1n tr\u01b0\u1edbc, sau \u0111\u00f3 ph\u00e2n chia th\u00e0nh c\u00e1c team c\u1ee7a d\u1ef1 \u00e1n ho\u1eb7c ng\u01b0\u1ee3c l\u1ea1i t\u1eeb c\u00e1c team \u0111ang c\u00f3 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c v\u00e0 \u0111\u01b0a v\u00e0o th\u00e0nh team d\u1ef1 \u00e1n lu\u00f4n. D\u00f9 v\u1edbi c\u00e1ch n\u00e0o \u0111i n\u1eefa, th\u00ec c\u00e1c b\u1ea1n c\u1ea7n ph\u00e2n chia c\u00e1c nh\u00f3m th\u00f4ng tin v\u00e0 nh\u00f3m nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u00f4ng tin xuy\u00ean su\u1ed1t.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\"><strong>B\u01b0\u1edbc 4:<\/strong> Ho\u00e0n th\u00e0nh s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c d\u1ef1 \u00e1n, s\u01a1 \u0111\u1ed3 team<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">T\u1eeb \u0111\u00e2y, ch\u00fang ta c\u00f3 c\u00e1i nh\u00ecn t\u01b0\u01a1ng \u0111\u1ed1i t\u1ed5ng qu\u00e1t v\u1ec1 c\u00e1ch th\u1ee9c tri\u1ec3n khai t\u1ed5 ch\u1ee9c nh\u00e2n s\u1ef1 trong d\u1ef1 \u00e1n m\u1ed9t c\u00e1c hi\u1ec7u qu\u1ea3, c\u0169ng nh\u01b0 nh\u1eefng nh\u00f3m th\u00f4ng tin. Trong t\u1eebng nh\u00f3m th\u00f4ng tin, ch\u00fang ta c\u0169ng c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p c\u00f4ng c\u1ee5 ma tr\u1eadn RASCI ho\u1eb7c ma tr\u1eadn RACI\u00a0\u0111\u1ec3 ph\u00e2n c\u00f4ng v\u00e0 \u201c\u0111\u00e1nh d\u1ea5u&#8221; nh\u1eefng c\u00e1 nh\u00e2n\/team theo ch\u1ee9c n\u0103ng c\u1ee7a h\u1ecd (\u0111\u1eb7c bi\u1ec7t n\u1ebfu b\u1ea1n l\u00e0 gi\u00e1m \u0111\u1ed1c ch\u01b0\u01a1ng tr\u00ecnh \u2013 program manager).<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Trong c\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c, ma tr\u1eadn RACI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1eb1ng c\u00e1c ch\u1ee9c n\u0103ng ph\u00e2n c\u1ea5p\/m\u00e0u s\u1eafc\/hu\u00e2n ch\u01b0\u01a1ng c\u1ee7a c\u00f4ng c\u1ee5 chat, gi\u00fap ph\u00e2n bi\u1ec7t c\u00e1c c\u00e1 nh\u00e2n ra quy\u1ebft \u0111\u1ecbnh ho\u1eb7c nh\u1eefng ng\u01b0\u1eddi c\u1ea7n n\u1eafm th\u00f4ng tin trong group.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Nh\u01b0 v\u1eady, ch\u00fang ta \u0111\u00e3 ho\u00e0n t\u1ea5t qu\u00e1 tr\u00ecnh h\u00ecnh th\u00e0nh nh\u00f3m th\u00f4ng tin v\u00e0 n\u1eafm \u0111\u01b0\u1ee3c t\u01b0 duy qu\u1ea3n l\u00fd c\u00e1ch t\u1ed5 ch\u1ee9c nh\u00f3m hi\u1ec7u qu\u1ea3 trong d\u1ef1 \u00e1n. \u0110\u00e2y c\u0169ng l\u00e0 n\u1ec1n m\u00f3ng quan tr\u1ecdng cho vi\u1ec7c t\u1ea1o n\u00ean s\u1ef1 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 cao cho d\u1ef1 \u00e1n.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Nh\u01b0ng b\u1ea1n c\u00f3 bi\u1ebft, s\u1ef1 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 n\u00f3 \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh qua \u0111\u00e2u kh\u00f4ng? L\u00e0m sao b\u1ea1n \u0111o \u0111\u1ea1c \u0111\u01b0\u1ee3c s\u1ef1 hi\u1ec7u qu\u1ea3 trong giao ti\u1ebfp\/truy\u1ec1n th\u00f4ng? N\u1ebfu kh\u00f4ng th\u00ec l\u00e0m sao ch\u00fang ta c\u00f3 th\u1ebf bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1ch l\u00e0m c\u1ee7a m\u00ecnh l\u00e0 h\u1ee3p l\u00ed hay kh\u00f4ng \u0111\u00fang ch\u1ee9?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">\u0110\u00e1p \u00e1n c\u1ee7a ch\u00fang ta l\u00e0: \u201cS\u1ef0 PH\u1ea2N \u1ee8NG\u201d &#8211; Reaction<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color:#16a085;\"><strong><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Khi ch\u00fang ta giao ti\u1ebfp hi\u1ec7u qu\u1ea3, c\u00e1c th\u00e0nh vi\u00ean trong d\u1ef1 \u00e1n s\u1ebd d\u1ec5 d\u00e0ng ph\u1ea3n \u1ee9ng tr\u01b0\u1edbc c\u00e1c bi\u1ebfn \u0111\u1ed9ng b\u00ean ngo\u00e0i do h\u1ecd \u0111\u00e3 c\u00f3 \u0111\u1ee7 th\u00f4ng tin. H\u1ecd s\u1ebd bi\u1ebft ngay c\u1ea7n h\u1ecfi ai, xem x\u00e9t v\u1ea5n \u0111\u1ec1 g\u00ec ho\u1eb7c th\u1eadm ch\u00ed ra quy\u1ebft \u0111\u1ecbnh ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m \u1ea5y. Vi\u1ec7c th\u00fac \u0111\u1ea9y c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c ra s\u1edbm h\u01a1n s\u1ebd t\u1ea1o ra r\u1ea5t nhi\u1ec1u gi\u00e1 tr\u1ecb cho d\u1ef1 \u00e1n v\u00e0 gi\u00fap d\u1ef1 \u00e1n ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c. Trong khi \u0111\u00f3, giao ti\u1ebfp y\u1ebfu k\u00e9m s\u1ebd l\u00e0m ch\u1eadm c\u00e1c quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Ch\u00fang ta s\u1ebd t\u1ea1m th\u1eddi ph\u00e2n t\u00e1ch c\u00e1c nh\u00f3m t\u01b0\u01a1ng t\u00e1c trong d\u1ef1 \u00e1n th\u00e0nh hai ph\u1ea7n m\u00e0 t\u00f4i g\u1ecdi l\u00e0 \u201cV\u00f2ng ngo\u00e0i\u201d v\u00e0 \u201cTrung t\u00e2m\u201d.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">\u201cV\u00f2ng ngo\u00e0i\u201d l\u00e0 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng ti\u1ebfp x\u00fac v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u1ef1c t\u1ebf trong ho\u1ea1t \u0111\u1ed9ng nh\u01b0 kh\u00e1ch h\u00e0ng, nh\u00e0 cung c\u1ea5p ho\u1eb7c c\u00f3 th\u1ec3 l\u00e0 developers khi th\u1ef1c hi\u1ec7n s\u1ea3n ph\u1ea9m. \u201cTrung t\u00e2m\u201d s\u1ebd l\u00e0 n\u01a1i t\u1eadp trung nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00f4ng ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 th\u1ef1c t\u1ebf m\u00e0 \u0111\u01b0\u1ee3c cung c\u1ea5p th\u00f4ng tin t\u1eeb \u201cv\u00f2ng ngo\u00e0i\u201d, \u0111\u00e2y l\u00e0 c\u00e1c c\u1ea5p l\u00e3nh \u0111\u1ea1o ho\u1eb7c PM.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">M\u1ed9t c\u00e1ch truy\u1ec1n th\u1ed1ng, ch\u00fang ta c\u00f3 th\u1ec3 th\u1ea5y nh\u1eefng v\u1ea5n \u0111\u1ec1 t\u1eeb m\u00f4i tr\u01b0\u1eddng b\u00ean ngo\u00e0i t\u00e1c \u0111\u1ed9ng nh\u01b0 sau (Gi\u1ea3 s\u1eed c\u00f3 m\u1ed9t y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng g\u1eedi \u0111\u1ebfn team)<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Khi \u0111\u00f3, ch\u00fang ta s\u1ebd c\u00f3 5 \u201cb\u01b0\u1edbc \u0111i\u201d c\u1ee7a c\u00e1c h\u00e0nh \u0111\u1ed9ng, bao g\u1ed3m vi\u1ec7c kh\u00e1ch h\u00e0ng g\u1eedi y\u00eau c\u1ea7u, sau \u0111\u00f3 \u201cv\u00f2ng ngo\u00e0i\u201d s\u1ebd th\u00f4ng tin cho \u201ctrung t\u00e2m\u201d, c\u00e1c s\u1ebfp s\u1ebd h\u1ecdp ra quy\u1ebft \u0111\u1ecbnh v\u00e0 ch\u1ec9 th\u1ecb ra l\u1ea1i \u201cv\u00f2ng ngo\u00e0i\u201d \u0111\u1ec3 h\u1ed3i \u0111\u00e1p v\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y ch\u1eb3ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec c\u1ea3 ngo\u00e0i vi\u1ec7c n\u00f3 c\u00f3 m\u1ed9t khuy\u1ebft \u0111i\u1ec3m quan tr\u1ecdng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">CH\u1eacM!<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">V\u00e0 l\u00e3nh \u0111\u1ea1o g\u1ea7n nh\u01b0 \u0111\u00f3ng vai tr\u00f2 ch\u1ee7 ch\u1ed1t trong vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh, \u0111i\u1ec1u n\u00e0y khi\u1ebfn t\u00e0i nguy\u00ean v\u1ec1 th\u1eddi gian c\u1ee7a c\u00e1c l\u00e3nh \u0111\u1ea1o b\u1ecb h\u1ea1n ch\u1ebf v\u00e0 nh\u00e2n vi\u00ean th\u00ec th\u1ee5 \u0111\u1ed9ng.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Trong khi \u0111\u00f3, n\u1ebfu t\u1ed5 ch\u1ee9c nh\u00f3m t\u01b0\u01a1ng t\u00e1c t\u1ed1t, ch\u00fang ta c\u00f3 th\u1ec3 th\u1ea5y k\u1ecbch b\u1ea3n nh\u01b0 sau:<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i g\u1ea7n nh\u01b0 \u201ct\u1ee9c kh\u1eafc\u201d v\u1edbi \u201cv\u00f2ng ngo\u00e0i\u201d khi h\u1ecd \u0111\u00e3 c\u00f3 \u0111\u1ee7 th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 ra quy\u1ebft \u0111\u1ecbnh. \u201cTrung t\u00e2m\u201d ch\u1ec9 \u0111\u1ee9ng \u1edf vai tr\u00f2 h\u1ed7 tr\u1ee3 khi c\u1ea7n thi\u1ebft thay v\u00ec tr\u1ef1c ti\u1ebfp gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Kh\u00f4ng ch\u1ec9 gi\u1ea3m b\u1edbt 2 b\u01b0\u1edbc trong h\u00e0nh \u0111\u1ed9ng, ch\u00fang ta th\u1ea5y \u0111\u01b0\u1ee3c ngay s\u1ef1 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c giao ti\u1ebfp \u1ea3nh h\u01b0\u1edfng th\u1ebf n\u00e0o \u0111\u1ebfn vi\u1ec7c ph\u1ea3n \u1ee9ng c\u1ee7a nh\u00e2n s\u1ef1 tr\u01b0\u1edbc c\u00e1c v\u1ea5n \u0111\u1ec1 x\u1ea3y ra trong d\u1ef1 \u00e1n.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"color:#16a085;\"><span style=\"font-size:18px;\"><strong>L\u1eddi k\u1ebft<\/strong><\/span><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">\u0110\u1ec3 m\u1ed9t d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng, c\u1ea7n \u0111\u1ea3m b\u1ea3o m\u1ed9t m\u00f4i tr\u01b0\u1eddng c\u00f3 t\u00ednh truy\u1ec1n th\u00f4ng v\u00e0 giao ti\u1ebfp t\u01b0\u01a1ng t\u00e1c cao, minh b\u1ea1ch v\u00e0 xuy\u00ean su\u1ed1t. \u0110\u00e2y l\u00e0 qu\u00e1 tr\u00ecnh c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ngay t\u1eeb vi\u1ec7c s\u1eafp x\u1ebfp v\u00e0 ph\u00e2n c\u00f4ng nh\u00e2n s\u1ef1 khi b\u1eaft \u0111\u1ea7u d\u1ef1 \u00e1n. \u201cGiao ti\u1ebfp nh\u00f3m\u201d ph\u1ea3i c\u00f3 n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc t\u1eeb \u201ct\u1ed5 ch\u1ee9c nh\u00f3m\u201d c\u00f9ng c\u00e1c quy\u1ec1n h\u1ea1n, ch\u1ee9c n\u0103ng c\u1ee5 th\u1ec3. C\u00e1c lu\u1ed3ng th\u00f4ng tin ph\u1ea3i \u0111\u01b0\u1ee3c \u201cquy ho\u1ea1ch\u201d \u0111\u00fang v\u1edbi t\u1eebng k\u00eanh v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng th\u00f4ng qua s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c ph\u1ea7n m\u1ec1m chuy\u00ean d\u1ee5ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng so s\u00e1nh nh\u1eefng k\u1ebft qu\u1ea3 m\u00e0 b\u1ea1n s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c khi thi\u1ebft l\u1eadp \u0111\u01b0\u1ee3c truy\u1ec1n th\u00f4ng t\u01b0\u01a1ng t\u00e1c trong t\u1ed5 ch\u1ee9c t\u1ed1t.\u00a0Ch\u00fac c\u00e1c b\u1ea1n th\u00e0nh c\u00f4ng trong vi\u1ec7c qu\u1ea3n l\u00fd truy\u1ec1n th\u00f4ng v\u00e0 giao ti\u1ebfp trong d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh!<\/span><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: right;\"><span style=\"font-size:14px;\"><strong>T\u00e1c gi\u1ea3:<\/strong> D\u01b0\u01a1ng Qu\u00fd \u0110\u0103ng, PMP, PMI-ACP<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\"><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">T\u1eeb Data Analyst l\u00ean Project Manager, b\u1ea1n c\u1ea7n g\u00ec?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">C\u1ea3i thi\u1ec7n ph\u1ea3n h\u1ed3i trong Sprint Reviews<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size:14px;\">S\u1ee9c m\u1ea1nh c\u1ee7a th\u00f3i quen v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng \u0111\u1ec3 ph\u00e1t tri\u1ec3n n\u0103ng l\u1ef1c b\u1ea3n th\u00e2n<\/span><\/p>\n<p style=\"text-align: justify;\">\u00a0<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>D\u1ef1a tr\u00ean kh\u1ea3o s\u00e1t c\u1ee7a PMI The essential role of commMasterskillstions report\u00a0v\u1ec1 m\u1ee9c \u0111\u1ed9 ng\u00e2n s\u00e1ch r\u1ee7i ro c\u1ee7a vi\u1ec7c thi\u1ebfu qu\u1ea3n l\u00fd trong truy\u1ec1n th\u00f4ng c\u1ee7a c\u00e1c d\u1ef1 \u00e1n chi\u1ebfm g\u1ea7n 56% trong t\u1ed5ng c\u00e1c r\u1ee7i ro m\u00e0 m\u1ed9t d\u1ef1 \u00e1n c\u00f3. Nh\u01b0 v\u1eady c\u00f3 th\u1ec3 n\u00f3i, truy\u1ec1n th\u00f4ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 r\u1ea5t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37390"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=37390"}],"version-history":[{"count":16,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37390\/revisions"}],"predecessor-version":[{"id":69168,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37390\/revisions\/69168"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=37390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=37390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=37390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}