{"id":37496,"date":"2023-12-08T23:36:45","date_gmt":"2023-12-08T23:36:45","guid":{"rendered":"https:\/\/masterskills.org\/blog\/servant-leadership-lanh-dao-day-to-trong-agile.html"},"modified":"2023-12-24T21:47:01","modified_gmt":"2023-12-24T14:47:01","slug":"servant-leadership-lanh-dao-day-to-trong-agile","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/servant-leadership-lanh-dao-day-to-trong-agile.html","title":{"rendered":"Servant Leadership &#8211; &#8220;L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb&#8221; trong Agile"},"content":{"rendered":"<div class=\"article-body article-toc\">\n<p style=\"text-align: justify;\">Khi n\u00f3i \u0111\u1ebfn c\u00e1ch th\u1ee9c m\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng v\u00e0o nh\u1eefng d\u1ef1 \u00e1n qu\u1ea3n l\u00ed Agile th\u00ec kh\u00f4ng ch\u1ec9 m\u1ed9t m\u00e0 c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn nh\u01b0 Directing (Ch\u1ec9 \u0111\u1ea1o), Facilitating (T\u1ea1o \u0111i\u1ec1u ki\u1ec7n), Coaching (Hu\u1ea5n luy\u1ec7n), Delegating (\u1ee6y nhi\u1ec7m), Bureaucratic (Quan li\u00eau), \u2026.\u00a0 V\u00e0 trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills s\u1ebd gi\u1edbi thi\u1ec7u cho m\u1ecdi ng\u01b0\u1eddi v\u1ec1 m\u1ed9t c\u00e1ch th\u1ee9c &#8211; <strong>Servant Leadership (t\u1ea1m d\u1ecbch l\u00e0 &#8220;L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb&#8221; ho\u1eb7c &#8220;L\u00e3nh \u0111\u1ea1o ph\u1ee5c v\u1ee5&#8221;)<\/strong>. Tr\u01b0\u1edbc h\u1ebft, ch\u00fang ta s\u1ebd c\u00f9ng t\u00ecm hi\u1ec3u xem v\u1ec1 l\u00fd thuy\u1ebft c\u1ee7a c\u00e1ch th\u1ee9c n\u00e0y th\u00f4ng qua b\u00e0i vi\u1ebft n\u00e0y nh\u00e9.<\/p>\n<\/p>\n<p style=\"text-align: center;\">Servant Leadership<\/p>\n<p>\u00a0<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\">Kh\u00e1i ni\u1ec7m Servant Leadership \u2013 L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb l\u1ea7n \u0111\u1ea7u ti\u1ec7n \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn trong b\u00e0i lu\u1eadn The Servant as Leader c\u1ee7a t\u00e1c gi\u1ea3 Robert K.Greenleaf \u2013 Gi\u00e1m \u0111\u1ed1c ph\u00e1t tri\u1ec3n ngu\u1ed3n nh\u00e2n l\u1ef1c c\u1ee7a AT&#038;T v\u00e0o n\u0103m 1970. Tuy nhi\u00ean, \u0111\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 l\u1ea7n \u0111\u1ea7u ti\u00ean m\u00e0 L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0o \u0111\u1eddi s\u1ed1ng th\u1ef1c ti\u1ec5n. Kh\u00e1i ni\u1ec7m n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong r\u1ea5t nhi\u1ec1u th\u1ebf k\u1ec9 tr\u01b0\u1edbc \u0111\u00e2y.<\/p>\n<p style=\"text-align: justify;\">B\u1ea1n c\u00f3 th\u1ea5y m\u1eb7t \u0111\u1ed1i l\u1eadp khi ch\u00fang ta \u0111\u1ec1 c\u1eadp \u201cl\u00e3nh \u0111\u1ea1o\u201d \u0111i k\u00e8m v\u1edbi c\u1ee5m t\u1eeb \u201c\u0111\u1ea7y t\u1edb\u201d kh\u00f4ng nh\u1ec9? M\u00ecnh \u0111\u00e3 kh\u00e1 ph\u00e2n v\u00e2n khi th\u1ea5y m\u1ed9t ngh\u1ecbch l\u00fd \u0111i ng\u01b0\u1ee3c l\u1ea1i v\u1edbi nh\u1eefng g\u00ec m\u00ecnh hi\u1ec3u v\u1ec1 l\u00e3nh \u0111\u1ea1o, v\u1ec1 qu\u1ea3n l\u00ed. T\u1ea1i sao l\u1ea1i nh\u01b0 v\u1eady nh\u1ec9?<\/p>\n<p style=\"text-align: justify;\">N\u1ebfu nh\u01b0 th\u00f4ng th\u01b0\u1eddng khi \u0111\u1ec1 c\u1eadp t\u1edbi l\u00e3nh \u0111\u1ea1o, ch\u00fang ta s\u1ebd ngh\u0129 t\u1edbi nh\u1eefng h\u00ecnh \u1ea3nh c\u1ee7a m\u1ed9t ng\u01b0\u1eddi ng\u1ed3i gh\u1ebf ch\u1ec9 tay n\u0103m ng\u00f3n \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh c\u00f4ng vi\u1ec7c. C\u00f2n \u0111\u1ed1i v\u1edbi Servant Leadership \u2013 L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb th\u00ec sao nh\u1ec9?<\/p>\n<p style=\"text-align: justify;\"><strong>L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb<\/strong> l\u00e0 ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o m\u00e0 <strong>vai tr\u00f2 \u0111\u1ea7u ti\u00ean l\u00e0 ph\u1ee5c v\u1ee5 nh\u1eefng ng\u01b0\u1eddi xung quanh<\/strong>. L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb kh\u00f4ng ch\u1ec9 <strong>ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n v\u1edbi c\u00f4ng vi\u1ec7c, th\u00fac \u0111\u1ea9y nh\u1eadn th\u1ee9c c\u1ee7a nh\u00e2n vi\u00ean, chia s\u1ebb quy\u1ec1n l\u1ef1c<\/strong> m\u00e0 c\u00f2n <strong>\u0111\u1eb7t nhu c\u1ea7u v\u00e0 quy\u1ec1n l\u1ee3i c\u1ee7a nh\u00e2n vi\u00ean l\u00ean h\u00e0ng \u0111\u1ea7u<\/strong>, \u0111\u1ed3ng th\u1eddi <strong>gi\u00fap m\u1ecdi ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3 trong \u0111i\u1ec1u ki\u1ec7n cho ph\u00e9p<\/strong>. \u0110\u00e2y l\u00e0 \u0111\u1ecbnh ngh\u0129a chung v\u1ec1 Servant Leadership trong quy m\u00f4 l\u1edbn.<\/p>\n<p style=\"text-align: justify;\">V\u1eady Servant Leadership c\u00f3 \u0111\u1ecbnh ngh\u0129a nh\u01b0 th\u1ebf n\u00e0o trong qu\u1ea3n l\u00ed d\u1ef1 \u00e1n Agile nh\u1ec9? Kh\u00f4ng ph\u1ea3i qu\u1ea3n l\u00ed, kh\u00f4ng ph\u1ea3i Scrum Master, kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn (coach), m\u00e0 ch\u00ednh l\u00e0 <strong>nh\u1eefng th\u00e0nh vi\u00ean trong d\u1ef1 \u00e1n l\u00e0 ng\u01b0\u1eddi ho\u00e0n th\u00e0nh c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c \u0111\u1eb7t ra, \u0111\u1ed3ng th\u1eddi tr\u1ef1c ti\u1ebfp t\u1ea1o n\u00ean c\u00e1c gi\u00e1 tr\u1ecb l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p<\/strong>. L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c Agile \u0111\u1ec1 cao trong qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00ed d\u1ef1 \u00e1n, v\u00e0 nh\u1eadn th\u1ee9c r\u00f5 vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00ed. L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00ed t\u1eadp trung ch\u00ednh v\u00e0o vi\u1ec7c <strong>cung c\u1ea5p nh\u1eefng g\u00ec m\u00e0 th\u00e0nh vi\u00ean c\u1ea7n, lo\u1ea1i b\u1ecf tr\u1edf ng\u1ea1i<\/strong>, v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 <strong>h\u1ed7 tr\u1ee3 c\u00e1c th\u00e0nh vi\u00ean \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 ph\u00e1t huy h\u1ebft hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.<\/strong><\/p>\n<\/p>\n<p style=\"text-align: center;\">L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb nh\u1eafm t\u1edbi vi\u1ec7c gi\u00fap \u0111\u1ee1 nh\u00e2n vi\u00ean v\u00e0 th\u00fac \u0111\u1ea9y h\u1ecd ph\u00e1t tri\u1ec3n.<\/p>\n<p>\u00a0<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\">L\u1ee3i \u00edch c\u1ee7a L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh r\u1ea5t nhi\u1ec1u trong c\u00e1c b\u00e0i nghi\u00ean c\u1ee9u v\u00e0 lu\u1eadn v\u0103n c\u1ee7a nhi\u1ec1u h\u1ecdc gi\u1ea3 n\u1ed5i ti\u1ebfng. \u0110\u1eb7c bi\u1ec7t n\u0103m l\u1ee3i \u00edch c\u1ee7a L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb \u0111\u00e3 \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn trong b\u00e0i lu\u1eadn \u201cGreenleaf\u2019s \u2018Best Test\u2019 of Servant Leadership: A multilevel analysis\u201d c\u1ee7a h\u1ecdc gi\u1ea3 Robert W.Hayden. Ch\u00fang ta h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u xem 5 l\u1ee3i \u00edch \u0111\u00f3 l\u00e0 g\u00ec nh\u00e9!<\/p>\n<h3><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p>Nh\u00e0\u00a0l\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb\u00a0khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh tham gia v\u00e0o t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. Khi nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u00e0 \u0111\u00f3ng g\u00f3p cho m\u1ed9t m\u1ee5c ti\u00eau chung th\u00ec h\u1ecd s\u1ebd th\u1ea5y \u0111\u01b0\u1ee3c tr\u00e1ch nhi\u1ec7m v\u00e0 vai tr\u00f2 c\u1ee7a b\u1ea3n th\u00e2n, t\u1eeb \u0111\u00f3 \u00fd th\u1ee9c trung th\u00e0nh m\u1ea1nh m\u1ebd \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng theo th\u1eddi gian.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Nh\u00e0 l\u00e3nh \u0111\u1ea1o s\u1ebd\u00a0cho ph\u00e9p nh\u00e2n vi\u00ean tho\u1ea3i m\u00e1i\u00a0th\u1ec3 hi\u1ec7n b\u1ea3n th\u00e2n v\u00e0 nh\u1eefng m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd, m\u1ecdi nh\u00e2n vi\u00ean s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u1edbi s\u1ef1 \u0111\u1ed9c l\u1eadp,\u00a0linh ho\u1ea1t v\u00e0 c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c\u00a0k\u00edch th\u00edch tinh th\u1ea7n l\u00e0m vi\u1ec7c\u00a0t\u1ed1t h\u01a1n. Ngo\u00e0i ra, nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb\u00a0lu\u00f4n h\u1ed7 tr\u1ee3 cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh, gi\u00fap h\u1ecd ph\u00e1t huy \u0111\u01b0\u1ee3c n\u0103ng l\u1ef1c t\u1ed1i \u0111a v\u00e0 ti\u1ebfp c\u1eadn nh\u1eefng c\u00f4ng vi\u1ec7c m\u00e0 kh\u00e1c v\u1edbi nhi\u1ec7m v\u1ee5 th\u00f4ng th\u01b0\u1eddng c\u1ee7a m\u00ecnh.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #008000; font-size: 11pt;\"><strong> H\u1ea1n ch\u1ebf l\u1ea1m d\u1ee5ng s\u1eed d\u1ee5ng quy\u1ec1n l\u1ef1c<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Thay\u00a0v\u00ec l\u00e3nh \u0111\u1ea1o chuy\u00ean quy\u1ec1n \u0111\u1ed9c \u0111o\u00e1n trong m\u1ecdi v\u1ea5n \u0111\u1ec1 th\u00ec nh\u00e0 l\u00e3nh \u0111\u1ea1o s\u1ebd chia s\u1ebb th\u00f4ng tin v\u00e0 c\u00e2n nh\u1eafc nh\u1eefng ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft c\u1ee7a nh\u00e2n vi\u00ean.\u00a0Ngo\u00e0i ra c\u00e1c quy\u1ebft \u0111\u1ecbnh, \u00fd t\u01b0\u1edfng c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd t\u1ea1o ra s\u1ef1 \u0111a d\u1ea1ng trong n\u01a1i l\u00e0m vi\u1ec7c, gi\u00fap c\u00f4ng ty ti\u1ebfp c\u1eadn m\u1ecdi th\u1ee9 th\u00f4ng qua nh\u1eefng c\u00e1ch nh\u00ecn kh\u00e1c nhau.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Khi \u0111\u1ec1 c\u1eadp \u0111\u1ebfn l\u1ee3i \u00edch\u00a0Servant Leadership l\u00e0 g\u00ec\u00a0ch\u1eafc ch\u1eafn kh\u00f4ng th\u1ec3 thi\u1ebfu vi\u1ec7c\u00a0n\u0103ng su\u1ea5t trong t\u1ed5 ch\u1ee9c s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n. L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb\u00a0\u0111i ng\u01b0\u1ee3c l\u1ea1i qu\u1ea3n l\u00fd truy\u1ec1n th\u1ed1ng, lu\u00f4n h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean t\u1ef1 do v\u00e0 linh ho\u1ea1t \u0111\u1ec3 t\u1ef1 h\u1ecdc, kh\u00e1m ph\u00e1 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c. Khi nh\u00e2n vi\u00ean ph\u00e1t tri\u1ec3n \u00fd th\u1ee9c cao h\u01a1n v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c, h\u1ecd s\u1ebd bi\u1ebft\u00a0c\u00e1ch qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3\u00a0v\u00e0\u00a0l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c\u00a0h\u01a1n,\u00a0mang l\u1ea1i s\u1ef1 chuy\u00ean nghi\u1ec7p h\u01a1n d\u00e0nh cho t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #008000; font-size: 11pt;\"><strong> Th\u00edch \u1ee9ng nhanh v\u1edbi s\u1ef1 thay \u0111\u1ed5i trong m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">C\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a\u00a0Servant Leadership l\u00e0 g\u00ec?\u00a0N\u00f3\u00a0c\u00f3 th\u1ec3 c\u00f3 hi\u1ec7u qu\u1ea3 trong nh\u1eefng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c kh\u00e1c nhau kh\u00f4ng? C\u00e2u tr\u1ea3 l\u1eddi l\u00e0 c\u00f3. Nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb\u00a0mang \u0111\u1ebfn v\u0103n h\u00f3a ph\u1ee5c v\u1ee5, \u0111\u1eb7t nhu c\u1ea7u c\u1ee7a nh\u00e2n vi\u00ean tr\u01b0\u1edbc nhu c\u1ea7u c\u1ee7a ch\u00ednh h\u1ecd v\u00e0 coi \u0111\u00f3 l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. Trong m\u1ed9t nh\u00f3m c\u00f3 v\u0103n h\u00f3a ph\u1ee5c v\u1ee5, m\u1ecdi th\u00e0nh vi\u00ean \u0111\u1ec1u coi vi\u1ec7c gi\u00fap \u0111\u1ee1 ng\u01b0\u1eddi kh\u00e1c l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. Tri\u1ebft l\u00fd l\u00e3nh \u0111\u1ea1o n\u00e0y v\u1eeba cho ph\u00e9p c\u00e1 nh\u00e2n h\u00f3a h\u00ecnh th\u1ee9c qu\u1ea3n l\u00fd m\u1ed7i nh\u00e2n vi\u00ean nh\u01b0ng c\u0169ng duy tr\u00ec s\u1ef1 g\u1eafn k\u1ebft trong t\u1ed5 ch\u1ee9c.<\/p>\n<p style=\"text-align: justify;\">\u00a0<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><\/strong><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb c\u1ea7n can thi\u1ec7p v\u00e0 h\u1ea1n ch\u1ebf nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 g\u00e2y gi\u00e1n \u0111o\u1ea1n c\u00f4ng vi\u1ec7c. M\u1ed9t v\u00ed d\u1ee5 nho nh\u1ecf: Khi kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean trong d\u1ef1 \u00e1n, \u0111i\u1ec1u c\u00f3 th\u1ec3 ph\u00e1t sinh \u1edf \u0111\u00e2y l\u00e0 nh\u1eefng y\u00eau c\u1ea7u thay \u0111\u1ed5i nh\u1ecf, th\u1eadm ch\u00ed \u1ea3nh h\u01b0\u1edfng t\u1edbi c\u00e1c lu\u1ed3ng hi\u1ec7n t\u1ea1i, v\u00e0 g\u00e2y ra kh\u00f3 kh\u0103n trong vi\u1ec7c l\u00ean k\u1ebf ho\u1ea1ch ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n. Hay ch\u1ec9 \u0111\u01a1n gi\u1ea3n thay \u0111\u1ed5i k\u00eanh t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean. Nh\u1eefng \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 kh\u00e1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb c\u1ea7n \u201cd\u1ecdn d\u1eb9p\u201d c\u00e1c tr\u1edf ng\u1ea1i khi\u1ebfn cho c\u00f4ng vi\u1ec7c b\u1ecb tr\u00ec tr\u1ec7 v\u00e0 th\u1eadm ch\u00ed kh\u00f4ng ho\u00e0n th\u00e0nh \u0111\u01b0\u1ee3c \u0111\u00fang th\u1eddi h\u1ea1n, d\u1eabn \u0111\u1ebfn vi\u1ec7c \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u1ed1ng hi\u1ebfn gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p. Nh\u1eefng tr\u1edf ng\u1ea1i \u1edf \u0111\u00e2y c\u00f3 th\u1ec3 l\u00e0:<\/p>\n<ul>\n<li>X\u1eed l\u00ed t\u00e0i li\u1ec7u<\/li>\n<li>Nh\u1eefng bu\u1ed5i h\u1ecdp kh\u00f4ng thu\u1ed9c d\u1ef1 \u00e1n<\/li>\n<li>Nh\u1eefng ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng c\u1ea7n thi\u1ebft c\u1ee7a \u0111o\u00e0n th\u1ec3, c\u00f4ng ty<\/li>\n<li>L\u1eb7p l\u1ea1i vi\u1ec7c l\u01b0u l\u1ea1i c\u00e1c c\u00f4ng vi\u1ec7c h\u1eb1ng ng\u00e0y<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Vi\u1ec7c lo\u1ea1i b\u1ecf nh\u1eefng tr\u1edf ng\u1ea1i n\u00e0y s\u1ebd gi\u00fap cho nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1eadp trung trong c\u00f4ng vi\u1ec7c h\u01a1n, \u0111em l\u1ea1i c\u00e1c gi\u00e1 tr\u1ecb cao h\u01a1n cho d\u1ef1 \u00e1n, v\u00e0 cho doanh nghi\u1ec7p.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Trao \u0111\u1ed5i qua l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng, ho\u1eb7c nh\u1eefng b\u00ean li\u00ean quan \u0111\u1ec3 t\u1ea7m nh\u00ecn c\u1ee7a d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng, v\u00e0 \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c nh\u1eefng c\u00f4ng vi\u1ec7c l\u00e0m h\u00e0ng ng\u00e0y c\u1ee7a nh\u00e2n vi\u00ean kh\u00f4ng \u0111i ch\u1ec7ch ra kh\u1ecfi \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a d\u1ef1 \u00e1n l\u00e0 m\u1ed9t trong nh\u1eefng gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i m\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb c\u1ea7n ph\u1ea3i ch\u00fa t\u00e2m.<\/p>\n<p style=\"text-align: justify;\">\u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c c\u00e1c th\u00e0nh vi\u00ean trong d\u1ef1 \u00e1n t\u1eadp trung ho\u00e0n th\u00e0nh c\u00e1c c\u00f4ng vi\u1ec7c theo \u0111\u1ecbnh h\u01b0\u1edbng d\u1ef1 \u00e1n, m\u00e0 c\u00f2n \u0111\u1ea3m b\u1ea3o c\u00e1c b\u00ean li\u00ean quan hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 t\u1ea7m nh\u00ecn v\u00e0 lo\u1ea1i b\u1ecf nh\u1eefng c\u00f4ng vi\u1ec7c c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1edf ng\u1ea1i trong vi\u1ec7c ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau d\u1ef1 \u00e1n.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Nghe th\u00ec th\u1eadt l\u00e0 bu\u1ed3n c\u01b0\u1eddi v\u00ec t\u1ea1i sao \u201cCung c\u1ea5p th\u1ee9c \u0103n v\u00e0 th\u1ee9c u\u1ed1ng\u201d l\u1ea1i l\u00e0 m\u1ed9t trong nh\u1eefng gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i. Nhi\u1ec7m v\u1ee5 n\u00e0y kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c \u201cv\u1ed7 b\u00e9o nh\u00e2n vi\u00ean\u201d nh\u00e9. Gi\u1eef nhi\u1ec7t v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 \u0111i\u1ec1u ki\u1ec7n thi\u1ebft y\u1ebfu cho gi\u00e1 tr\u1ecb n\u00e0y.<\/p>\n<p style=\"text-align: justify;\">Qu\u1ea3n l\u00ed \u0111\u1ea7u ti\u00ean ph\u1ea3i hi\u1ec3u \u0111i\u1ec1u g\u00ec s\u1ebd \u0111\u1ed9ng vi\u00ean \u0111\u01b0\u1ee3c cho t\u1eebng c\u00e1 nh\u00e2n, v\u00e0 t\u00ecm c\u00e1ch \u0111\u1ec3 th\u01b0\u1edfng cho h\u1ecd sau nh\u1eefng \u0111\u00f3ng g\u00f3p. Th\u1eadm ch\u00ed, ngay c\u1ea3 m\u1ed9t l\u1eddi c\u1ea3m \u01a1n tr\u1ef1c ti\u1ebfp \u0111\u1ed1i v\u1edbi t\u1eebng c\u00e1 nh\u00e2n c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 tr\u00e2n tr\u1ecdng d\u00e0nh cho nh\u00e2n vi\u00ean.<\/p>\n<p style=\"text-align: justify;\">Nh\u00e0 qu\u1ea3n l\u00ed c\u00f3 th\u1ec3 th\u00f4ng qua c\u00e1c bu\u1ed5i ti\u1ec7c nh\u1ecf ch\u00fac m\u1eebng \u0111\u00e1nh d\u1ea5u nh\u1eefng th\u00e0nh t\u1ef1u nh\u1ecf v\u00e0 l\u1edbn trong su\u1ed1t qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n d\u1ef1 \u00e1n. \u0110\u00f4i khi, m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 ch\u1ec9 \u201c\u0103n m\u1eebng th\u00e0nh c\u00f4ng\u201d ch\u1ec9 khi ch\u1ea5m d\u1ee9t d\u1ef1 \u00e1n. Nh\u01b0ng n\u1ebfu kho\u1ea3ng th\u1eddi gian d\u1ef1 \u00e1n qu\u00e1 l\u00e2u, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn nh\u00e2n vi\u00ean \u201cm\u1ea5t nhu\u1ec7 kh\u00ed\u201d t\u1eeb \u0111\u00f3 s\u1ebd l\u00e0m gi\u1ea3m \u0111i hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.<\/p>\n<p style=\"text-align: justify;\">Ngo\u00e0i c\u00e1c bu\u1ed5i ti\u1ec7c ch\u00fac m\u1eebng, nh\u1eefng bu\u1ed5i h\u01b0\u1edbng d\u1eabn, bu\u1ed5i chia s\u1ebb v\u1ec1 \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n c\u00f4ng vi\u1ec7c c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng vi\u1ec7c m\u00e0 nh\u00e0 qu\u1ea3n l\u00ed c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n th\u00eam \u0111\u1ec3 gi\u1eef nhi\u1ec7t v\u00e0 gi\u00fap nh\u00e2n vi\u00ean \u0111i theo \u0111\u00fang \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n m\u00e0 h\u1ecd mong mu\u1ed1n. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 th\u1ec3 hi\u1ec7n cho nh\u00e2n vi\u00ean th\u1ea5y \u0111\u01b0\u1ee3c r\u1eb1ng nh\u1eefng nh\u00e0 qu\u1ea3n l\u00ed kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng \u201ck\u1ebb h\u00fat m\u00e1u\u201d, m\u00e0 h\u1ecd quan t\u00e2m \u0111\u1ebfn mong mu\u1ed1n c\u1ee7a nh\u00e2n vi\u00ean, v\u00e0 t\u1ea1o m\u1ecdi \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 vi\u1ec7c ph\u00e1t tri\u1ec3n \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n<p style=\"text-align: justify;\">\u00a0<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 15pt; color: #0000ff;\"><strong>K\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a &#8220;L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb&#8221;<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\">Theo m\u1ed9t s\u1ed1 c\u00e1c nghi\u00ean c\u1ee9u, \u0111\u1ec3 tr\u1edf th\u00e0nh L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb l\u00e0 m\u1ed9t chuy\u1ec7n kh\u00f4ng h\u1ec1 kh\u00f3. Tuy nhi\u00ean, c\u1ea7n ph\u1ea3i th\u1ef1c hi\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n t\u1ed1i \u0111a c\u00e1c k\u0129 n\u0103ng sau \u0111\u00e2y \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb hi\u1ec7u qu\u1ea3.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c \u0111\u1eb7t nh\u00e2n vi\u00ean l\u00ean tr\u00ean b\u1ea3n th\u00e2n m\u00ecnh. V\u1eady n\u00ean, vi\u1ec7c l\u1eafng nghe nh\u1eefng t\u00e2m t\u01b0 t\u00ecnh c\u1ea3m, th\u1eafc m\u1eafc, v\u00e0 nguy\u1ec7n v\u1ecdng c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t \u0111i\u1ec1u r\u1ea5t quan tr\u1ecdng. Qu\u00e1 tr\u00ecnh l\u1eafng nghe s\u1ebd gi\u00fap cho b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 v\u1ec1 nhau h\u01a1n. H\u00e3y ch\u00fa t\u00e2m v\u00e0o c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd khi h\u1ecd \u0111ang chia s\u1ebb.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Th\u00f4ng qua giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, v\u1edbi nh\u00e0 t\u00e0i tr\u1ee3, v\u00e0 v\u1edbi c\u00e1c b\u00ean li\u00ean quan, l\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb c\u1ea7n bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u c\u1ee7a d\u1ef1 \u00e1n l\u00e0 g\u00ec, \u0111\u1ed3ng th\u1eddi hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c s\u1ef1 \u01b0u ti\u00ean c\u1ee7a t\u1eebng lo\u1ea1i y\u00eau c\u1ea7u.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">C\u00e2n b\u1eb1ng, khuy\u1ebfn kh\u00edch nh\u1eefng nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a c\u1ea3 hai b\u00ean li\u00ean quan &#8211; th\u00e0nh vi\u00ean d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">\u0110\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c kh\u00e1i ni\u1ec7m th\u00e0nh c\u00f4ng v\u00e0 th\u1ea5t b\u1ea1i trong d\u1ef1 \u00e1n. Th\u00fac \u0111\u1ea9y tinh th\u1ea7n t\u1ef1 gi\u00e1c c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau. T\u1ea1o \u0111\u1ed9ng l\u1ef1c, t\u1ef1 th\u01b0\u1edfng cho c\u00e1c th\u00e0nh t\u1ef1u \u0111\u1ea1t \u0111\u01b0\u1ee3c trong d\u1ef1 \u00e1n. \u0110\u1ed3ng th\u1eddi ch\u1ea5p nh\u1eadn nh\u1eefng \u0111i\u1ec1u th\u1ea5t b\u1ea1i, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 h\u1ecdc t\u1eeb nh\u1eefng th\u1ea5t b\u1ea1i, v\u00e0 h\u1ea1n ch\u1ebf \u0111\u01b0\u1ee3c nh\u1eefng \u1ea3nh h\u01b0\u1edfng sau n\u00e0y.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">M\u1ed9t l\u00e3nh \u0111\u1ea1o \u0111i\u1ec3n h\u00ecnh th\u01b0\u1eddng kh\u00f4ng bi\u1ebft g\u00ec v\u1ec1 nh\u1eefng g\u00ec \u0111ang di\u1ec5n ra xung quanh h\u1ecd, nh\u01b0ng l\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb\u00a0th\u00ec kh\u00f4ng nh\u01b0 v\u1eady. H\u1ecd s\u1ebd l\u00e0 ng\u01b0\u1eddi c\u00f3 c\u00e1i nh\u00ecn bao qu\u00e1t to\u00e0n di\u1ec7n b\u1ed1 c\u1ee5c c\u1ee7a d\u1ef1 \u00e1n \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u01b0\u1ee3c nh\u1eefng b\u01b0\u1edbc ph\u00e1t tri\u1ec3n ti\u1ebfp theo sau n\u00e0y.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">M\u1ecdi h\u00e0nh \u0111\u1ed9ng ho\u1eb7c quy\u1ebft \u0111\u1ecbnh \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u01b0a ra d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau h\u01b0\u1edbng t\u1edbi c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">\u0110\u1ec3 x\u00e2y d\u1ef1ng ph\u00e1t tri\u1ec3n nh\u00f3m d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng, l\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb c\u1ea7n l\u00e0 t\u1ea5m g\u01b0\u01a1ng \u0111i\u1ec3n h\u00ecnh cho nh\u00e2n vi\u00ean noi theo.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">M\u00e2u thu\u1eabn c\u00f3 nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00ean \u0111\u01b0\u1ee3c xem l\u00e0 nh\u1eefng \u0111\u1ec1 t\u00e0i tuy\u1ec7t v\u1eddi cho nh\u1eefng cu\u1ed9c th\u1ea3o lu\u1eadn gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean nh\u1eb1m t\u00ecm ra \u0111\u01b0\u1ee3c h\u01b0\u1edbng gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch t\u1ed1t h\u01a1n c\u00f9ng v\u1edbi nhau.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">V\u1edbi l\u00e3nh \u0111\u1ea1o, n\u1ebfu thi\u1ebfu \u0111i trung th\u1ef1c v\u00e0 c\u00f3 \u0111\u1ea1o \u0111\u1ee9c, nh\u00e2n vi\u00ean s\u1ebd kh\u00f3 l\u00f2ng d\u1ed1c s\u1ee9c trong c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Ni\u1ec1m tin l\u00e0 m\u1ed9t nguy\u00ean li\u1ec7u c\u1ed1t l\u00f5i \u0111\u1ec3 t\u1ea1o n\u00ean th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">Vi\u1ec7c d\u00e0nh th\u1eddi gian \u0111\u1ec3 nh\u00ecn l\u1ea1i nh\u1eefng ch\u1eb7ng \u0111\u01b0\u1eddng trong d\u1ef1 \u00e1n l\u00e0 m\u1ed9t vi\u1ec7c kh\u00f4ng th\u1ec3 thi\u1ebfu. \u0110i\u1ec1u n\u00e0y gi\u00fap nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 h\u1ecdc \u0111\u01b0\u1ee3c t\u1eeb nh\u1eefng g\u00ec \u0111\u00e3 qua, v\u00e0 chu\u1ea9n b\u1ecb cho nh\u1eefng g\u00ec s\u1eafp t\u1edbi d\u1ef1a tr\u00ean kinh nghi\u1ec7m \u0111\u00e3 h\u1ecdc h\u1ecfi t\u1eeb tr\u01b0\u1edbc.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"font-size: 11pt;\"><strong><\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">\u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a nh\u00e0 qu\u1ea3n l\u00ed s\u1ebd \u0111\u1eb7t b\u1ea3n th\u00e2n v\u00e0o t\u00ecnh hu\u1ed1ng \u0111\u00e3 ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n. H\u1ecd c\u00f3 th\u1ec3 \u0111i ng\u01b0\u1ee3c l\u1ea1i xem nh\u1eefng g\u00ec ph\u1ea3i x\u1ea3y ra \u0111\u1ec3 d\u1ef1 \u00e1n ho\u00e0n th\u00e0nh, \u0111\u1ed3ng th\u1eddi nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ea3i \u0111\u1ed1i m\u1eb7t trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n. V\u1eady n\u00ean, vi\u1ec7c c\u1ea7n l\u00e0m \u0111\u1ea7u ti\u00ean l\u00e0 ph\u1ea3i x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u00edch \u0111\u1ebfn cu\u1ed1i c\u00f9ng l\u00e0 g\u00ec. \u0110\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n ra \u0111\u01b0\u1ee3c nh\u1eefng vi\u1ec7c c\u1ea7n l\u00e0m, v\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea7n tr\u00e1nh \u0111\u1ec3 kh\u00f4ng ph\u1ea3i ph\u00e1t sinh kh\u00f3 kh\u0103n.<\/p>\n<p style=\"text-align: justify;\">\u00a0<\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-size: 15pt;\"><strong><\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\">Hy v\u1ecdng b\u00e0i vi\u1ebft n\u00e0y \u0111\u00e3 gi\u00fap cho m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u \u0111\u01b0\u1ee3c L\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb &#8211; Servant Leadership l\u00e0 g\u00ec? Th\u00f4ng qua \u0111\u00f3, mong r\u1eb1ng b\u00e0i vi\u1ebft n\u00e0y c\u0169ng gi\u00fap cung c\u1ea5p th\u00eam m\u1ed9t ph\u1ea7n n\u00e0o ki\u1ebfn th\u1ee9c cho c\u00e1c b\u1ea1n \u0111\u1ec3 c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng v\u00e0o vi\u1ec7c qu\u1ea3n l\u00ed d\u1ef1 \u00e1n Agile trong t\u01b0\u01a1ng lai nh\u00e9.<\/p>\n<p style=\"text-align: justify;\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<\/p>\n<p style=\"text-align: justify;\"><em>*** Servant Leadership: t\u1ea1m d\u1ecbch \u201cL\u00e3nh \u0111\u1ea1o \u0111\u1ea7y t\u1edb\u201d ho\u1eb7c \u201cL\u00e3nh \u0111\u1ea1o ph\u1ee5c v\u1ee5\u201d<\/em><\/p>\n<p style=\"text-align: justify;\">\u00a0<\/p>\n<p style=\"text-align: right;\"><strong>Nh\u00f3m t\u00e1c gi\u1ea3<\/strong><\/p>\n<p style=\"text-align: right;\"><span><strong> <\/strong> (Snr. Business Analyst, PSM I) <\/span><\/p>\n<p style=\"text-align: right;\"><span><strong><\/strong> (Snr. Software Engineer) <\/span><\/p>\n<p style=\"text-align: right;\"><span><strong><\/strong> (PMP, PSM I, ITIL v3)<\/span><\/p>\n<p style=\"text-align: left;\">\u00a0<\/p>\n<\/p>\n<p style=\"text-align: left;\"><span>Planning Poker &#8211; C\u00f4ng c\u1ee5 \u01b0\u1edbc t\u00ednh hi\u1ec7u qu\u1ea3 trong Agile<\/span><\/p>\n<p style=\"text-align: left;\"><span>M\u1ed9t s\u1ed1 c\u00e1ch ch\u1ea1y Daily scrum hi\u1ec7u qu\u1ea3<\/span><\/p>\n<p class=\"p1\"><span><sup><\/sup><\/span><\/p>\n<p class=\"p1\"><span>Leadership vs. Management &#8211; So s\u00e1nh L\u00e3nh \u0110\u1ea1o v\u00e0 Qu\u1ea3n L\u00fd<\/span><\/p>\n<p style=\"text-align: left;\"><span>Leadership Styles l\u00e0 g\u00ec? M\u1ed9t s\u1ed1 lo\u1ea1i Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o trong b\u00e0i thi PMP<\/span><\/p>\n<p style=\"text-align: left;\">\u00a0<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Khi n\u00f3i \u0111\u1ebfn c\u00e1ch th\u1ee9c m\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng v\u00e0o nh\u1eefng d\u1ef1 \u00e1n qu\u1ea3n l\u00ed Agile th\u00ec kh\u00f4ng ch\u1ec9 m\u1ed9t m\u00e0 c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn nh\u01b0 Directing (Ch\u1ec9 \u0111\u1ea1o), Facilitating (T\u1ea1o \u0111i\u1ec1u ki\u1ec7n), Coaching (Hu\u1ea5n luy\u1ec7n), Delegating (\u1ee6y nhi\u1ec7m), Bureaucratic (Quan li\u00eau), \u2026.\u00a0 V\u00e0 trong b\u00e0i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37496"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=37496"}],"version-history":[{"count":3,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37496\/revisions"}],"predecessor-version":[{"id":69226,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37496\/revisions\/69226"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=37496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=37496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=37496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}