{"id":37512,"date":"2023-12-08T23:37:14","date_gmt":"2023-12-08T23:37:14","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-ly-xung-dot.html"},"modified":"2023-12-24T21:47:02","modified_gmt":"2023-12-24T14:47:02","slug":"quan-ly-xung-dot","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-ly-xung-dot.html","title":{"rendered":"Qu\u1ea3n l\u00fd xung \u0111\u1ed9t"},"content":{"rendered":"
\n

<\/strong>Qu\u1ea3n l\u00fd xung \u0111\u1ed9t l\u00e0 g\u00ec?\u00a0<\/strong><\/span><\/h2>\n

Qu\u1ea3n l\u00fd xung \u0111\u1ed9t (Conflict management)<\/strong> l\u00e0 vi\u1ec7c can thi\u1ec7p tr\u01b0\u1edbc khi xung \u0111\u1ed9t g\u00e2y ra c\u00e1c h\u1eadu qu\u1ea3 ti\u00eau c\u1ef1c, \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c m\u1ed9t v\u00e0i chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c xung \u0111\u1ed9t g\u00e2y b\u1ea5t l\u1ee3i \u0111\u1ebfn n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c \u0111\u1ed9i nh\u00f3m.<\/p>\n

Xung \u0111\u1ed9t kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng d\u1eabn \u0111\u1ebfn k\u1ebft qu\u1ea3 ti\u00eau c\u1ef1c, khi \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t h\u1ee3p l\u00fd, vi\u1ec7c kh\u00e1c bi\u1ec7t quan \u0111i\u1ec3m c\u00f3 th\u1ec3 gi\u00fap gia t\u0103ng s\u00e1ng t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n. Qu\u1ea3n l\u00fd xung \u0111\u1ed9t th\u00e0nh c\u00f4ng s\u1ebd l\u00e0m t\u0103ng n\u0103ng su\u1ea5t \u0111\u1ed9i nh\u00f3m v\u00e0 duy tr\u00ec \u0111\u01b0\u1ee3c m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c. Ng\u01b0\u1ee3c l\u1ea1i, qu\u1ea3n l\u00fd xung \u0111\u1ed9t y\u1ebfu k\u00e9m c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn h\u00e0nh vi ph\u00e1 ho\u1ea1i, th\u00f9 \u0111\u1ecbch v\u00e0 l\u00e0m gi\u1ea3m n\u0103ng su\u1ea5t \u0111\u1ed9i nh\u00f3m \u2013 t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec1u n\u00e0y \u0111\u1ec1u \u0111e d\u1ecda \u0111\u1ebfn kh\u1ea3 n\u0103ng ho\u00e0n th\u00e0nh c\u00e1c giao ph\u1ea9m d\u1ef1 \u00e1n.<\/p>\n

<\/strong>Nguy\u00ean nh\u00e2n xung \u0111\u1ed9t<\/strong><\/span><\/h2>\n

Xung \u0111\u1ed9t x\u1ea3y ra trong h\u1ea7u h\u1ebft m\u1ecdi \u0111\u1ed9i nh\u00f3m v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. Theo PMI, c\u00e1c nguy\u00ean nh\u00e2n th\u01b0\u1eddng x\u1ea3y ra xung \u0111\u1ed9t bao g\u1ed3m:<\/p>\n

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  • S\u1ef1 c\u1ea1nh tranh<\/li>\n
  • Kh\u00e1c bi\u1ec7t v\u1ec1 m\u1ee5c ti\u00eau, gi\u00e1 tr\u1ecb v\u00e0 nh\u1eadn th\u1ee9c<\/li>\n
  • B\u1ea5t \u0111\u1ed3ng v\u1ec1 y\u00eau c\u1ea7u c\u1ee7a t\u1eebng vai tr\u00f2, c\u00f4ng vi\u1ec7c v\u00e0 ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn<\/li>\n
  • S\u1ef1 c\u1ed1 truy\u1ec1n th\u00f4ng<\/li>\n<\/ul>\n

    Sau \u0111\u00e2y l\u00e0 7 nguy\u00ean nh\u00e2n xung \u0111\u1ed9t s\u1eafp x\u1ebfp theo tr\u00ecnh t\u1ef1 t\u1ea7n su\u1ea5t (l\u01b0u \u00fd r\u1eb1ng xung \u0111\u1ed9t c\u00e1 nh\u00e2n l\u00e0 nguy\u00ean nh\u00e2n c\u00f3 t\u1ea7n su\u1ea5t th\u1ea5p nh\u1ea5t theo\u00a0Ngu\u1ed3n Rita Mulcahy\u2019s PMP Exam Prep, tenth edition)<\/em><\/p>\n

    i. Ti\u1ebfn \u0111\u1ed9 (phi th\u1ef1c t\u1ebf, ngu\u1ed3n l\u1ef1c kh\u00f4ng c\u00f3 s\u1eb5n)<\/p>\n

    ii. C\u00e1c \u01b0u ti\u00ean c\u1ee7a d\u1ef1 \u00e1n<\/p>\n

    iii. Ngu\u1ed3n l\u1ef1c<\/p>\n

    iv. C\u00e1c quan \u0111i\u1ec3m k\u1ef9 thu\u1eadt<\/p>\n

    v. Quy tr\u00ecnh qu\u1ea3n tr\u1ecb<\/p>\n

    vi. Chi ph\u00ed<\/p>\n

    vii. T\u00ednh c\u00e1ch<\/p>\n<\/p>\n

    Tuy nhi\u00ean, theo\u00a0Project Management: A Systems Approach to Planning, Scheduling, and Controlling 12th Edition by Harold Kerzner<\/strong> th\u00ec tr\u00ecnh t\u1ef1 c\u1ee7a ngu\u1ed3n xung \u0111\u1ed9t th\u1ee9 6 v\u00e0 th\u1ee9 7 c\u00f3 s\u1ef1 thay \u0111\u1ed5i (nh\u01b0 h\u00ecnh tr\u00ean). V\u00e0 v\u00ec “Project Management: A Systems Approach to Planning, Scheduling, and Controlling” l\u00e0 1 trong s\u1ed1 10 t\u00e0i li\u1ec7u luy\u1ec7n thi PMP \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb b\u1edfi PMI do \u0111\u00f3 trong ph\u1ea1m vi k\u1ef3 thi PMP th\u00ec s\u1ebd s\u1eed d\u1ee5ng tr\u00ecnh t\u1ef1 b\u00ean d\u01b0\u1edbi:<\/p>\n

    i. Ti\u1ebfn \u0111\u1ed9 (phi th\u1ef1c t\u1ebf, ngu\u1ed3n l\u1ef1c kh\u00f4ng c\u00f3 s\u1eb5n)<\/p>\n

    ii. C\u00e1c \u01b0u ti\u00ean c\u1ee7a d\u1ef1 \u00e1n<\/p>\n

    iii. Ngu\u1ed3n l\u1ef1c<\/p>\n

    iv. C\u00e1c quan \u0111i\u1ec3m k\u1ef9 thu\u1eadt<\/p>\n

    v. Quy tr\u00ecnh qu\u1ea3n tr\u1ecb<\/p>\n

    vi.\u00a0T\u00ednh c\u00e1ch<\/p>\n

    vii. Chi ph\u00ed<\/p>\n

    <\/strong>C\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd xung \u0111\u1ed9t<\/strong><\/span><\/h2>\n

    Kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n th\u01b0\u1eddng ph\u1ee5 thu\u1ed9c v\u00e0o kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t c\u1ee7a h\u1ecd. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n kh\u00e1c nhau c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd xung \u0111\u1ed9t kh\u00e1c nhau. C\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t bao g\u1ed3m:<\/p>\n

      \n
    • T\u1ea7m quan tr\u1ecdng v\u00e0 c\u01b0\u1eddng \u0111\u1ed9 xung \u0111\u1ed9t<\/li>\n
    • \u00c1p l\u1ef1c c\u1ea7n gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t s\u1edbm<\/li>\n
    • Quy\u1ec1n h\u1ea1n c\u1ee7a nh\u1eefng ng\u01b0\u1eddi li\u00ean quan \u0111\u1ebfn xung \u0111\u1ed9t<\/li>\n
    • T\u1ea7m quan tr\u1ecdng c\u1ea7n duy tr\u00ec m\u1ed1i quan h\u1ec7<\/li>\n
    • \u0110\u1ed9ng l\u1ef1c gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t trong ng\u1eafn h\u1ea1n hay d\u00e0i h\u1ea1n<\/li>\n<\/ul>\n

      T\u1ed1t nh\u1ea5t l\u00e0 xung \u0111\u1ed9t n\u00ean \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft b\u1edfi nh\u1eefng ng\u01b0\u1eddi tham gia v\u00e0o xung \u0111\u1ed9t. Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n n\u00ean c\u1ed1 g\u1eafng \u0111i\u1ec1u ph\u1ed1i vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 xung \u0111\u1ed9t v\u1edbi \u0111i\u1ec1u ki\u1ec7n l\u00e0 h\u1ecd c\u00f3 quy\u1ec1n h\u1ea1n v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 trong xung \u0111\u1ed9t \u0111\u00f3. N\u1ebfu kh\u00f4ng th\u00ec nh\u00e0 t\u00e0i tr\u1ee3 ho\u1eb7c c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd vai tr\u00f2 ch\u1ee9c n\u0103ng kh\u00e1c c\u1ea7n tham gia h\u1ed7 tr\u1ee3 nh\u1eefng v\u1ea5n \u0111\u1ec1 v\u01b0\u1ee3t ngo\u00e0i quy\u1ec1n h\u1ea1n c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n.<\/p>\n

      Theo PMBOK Guide \u2013 6th<\/sup> Edition, c\u00f3 5 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 m\u1ed7i ph\u01b0\u01a1ng ph\u00e1p s\u1ebd hi\u1ec7u qu\u1ea3 trong c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c nhau:<\/p>\n\n\n\n\n\n\n\n
      \n

      R\u00fat lui\/Tr\u00e1nh xung \u0111\u1ed9t (Withdraw\/avoid)<\/strong><\/p>\n<\/td>\n

      		\n
        \n
      • R\u00fat lui kh\u1ecfi c\u00e1c t\u00ecnh hu\u1ed1ng xung \u0111\u1ed9t \u0111ang x\u1ea3y ra ho\u1eb7c xung \u0111\u1ed9t ti\u1ec1m t\u00e0ng<\/li>\n
      • Ho\u00e3n l\u1ea1i v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n ho\u1eb7c \u0111\u1ec3 cho ng\u01b0\u1eddi kh\u00e1c x\u1eed l\u00fd<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      \n

      H\u00f2a gi\u1ea3i\/D\u00e0n x\u1ebfp<\/strong><\/p>\n

      (Smooth\/Accommodate)<\/strong><\/p>\n<\/td>\n

      		\n
        \n
      • Nh\u1ea5n v\u00e0o c\u00e1c kh\u00eda c\u1ea1nh \u0111\u1ed3ng thu\u1eadn thay v\u00ec c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c bi\u1ec7t<\/li>\n
      • Nh\u01b0\u1ee3ng b\u1ed9 quan \u0111i\u1ec3m theo nhu c\u1ea7u c\u1ee7a nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 duy tr\u00ec s\u1ef1 h\u00e0i h\u00f2a v\u00e0 c\u00e1c m\u1ed1i quan h\u1ec7<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      \n

      Th\u1ecfa hi\u1ec7p\/H\u00f2a gi\u1ea3i<\/strong><\/p>\n

      (Compromise\/Reconcile)<\/strong><\/p>\n<\/td>\n

      		\n
        \n
      • T\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p ph\u1ea7n n\u00e0o th\u1ecfa m\u00e3n t\u1ea5t c\u1ea3 c\u00e1c b\u00ean<\/li>\n
      • Gi\u1ea3i quy\u1ebft t\u1ea1m th\u1eddi ho\u1eb7c m\u1ed9t ph\u1ea7n xung \u0111\u1ed9t th\u00f4ng qua th\u1ecfa hi\u1ec7p<\/li>\n
      • Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn hai b\u00ean c\u00f9ng thua (lose\/lose)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      \n

      \u00c9p bu\u1ed9c\/ Ch\u1ec9 \u0111\u1ea1o<\/strong><\/p>\n

      (Force\/Direct)<\/strong><\/p>\n<\/td>\n

      		\n
        \n
      • Theo \u0111u\u1ed5i quan \u0111i\u1ec3m c\u1ee7a b\u1ea1n v\u00e0 hi sinh \u00fd ki\u1ebfn c\u1ee7a nh\u1eefng ng\u01b0\u1eddi kh\u00e1c<\/li>\n
      • Ch\u1ec9 mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p m\u1ed9t b\u00ean th\u1eafng, m\u1ed9t b\u00ean thua (win\/lose), v\u00e0 th\u01b0\u1eddng \u00e9p bu\u1ed9c th\u00f4ng qua ng\u01b0\u1eddi c\u00f3 quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      \n

      C\u1ed9ng t\u00e1c\/Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong><\/p>\n

      (Collaborate\/Problem Solve)<\/strong><\/p>\n<\/td>\n

      		\n
        \n
      • K\u1ebft h\u1ee3p nhi\u1ec1u quan \u0111i\u1ec3m v\u00e0 \u00fd ki\u1ebfn chuy\u00ean s\u00e2u kh\u00e1c nhau<\/li>\n
      • Cho ph\u00e9p h\u1ee3p t\u00e1c v\u00e0 \u0111\u00e0m tho\u1ea1i c\u1edfi m\u1edf \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 cam k\u1ebft.<\/li>\n
      • Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p hai b\u00ean c\u00f9ng chi\u1ebfn th\u1eafng (win\/win)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        Trong t\u1ea5t c\u1ea3 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p tr\u00ean, ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb nh\u1ea5t l\u00e0 c\u1ed9ng t\u00e1c\/gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 do n\u00f3 gi\u00fap \u0111em \u0111\u1ebfn gi\u1ea3i ph\u00e1p hai b\u00ean c\u00f9ng chi\u1ebfn th\u1eafng.<\/p>\n

        <\/strong>C\u00e1c c\u1ea5p \u0111\u1ed9 xung \u0111\u1ed9t<\/strong><\/span><\/h2>\n

        Chuy\u00ean gia gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t Speed B. Leas \u0111\u00e3 x\u00e2y d\u1ef1ng m\u1ed9t khu\u00f4n kh\u1ed5 gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a xung \u0111\u1ed9t v\u00e0 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch c\u00e1c xung \u0111\u1ed9t trong d\u1ef1 \u00e1n leo thang.<\/p>\n\n\n\n\n\n\n\n\n
        \n

        C\u1ea5p \u0111\u1ed9<\/strong><\/p>\n<\/td>\n

        		\n

        T\u00ean c\u1ea5p \u0111\u1ed9<\/strong><\/p>\n<\/td>\n

        		\n

        \u0110\u1eb7c \u0111i\u1ec3m<\/strong><\/p>\n<\/td>\n

        		\n

        Ng\u00f4n ng\u1eef<\/strong><\/p>\n<\/td>\n

        		\n

        M\u00f4i tr\u01b0\u1eddng\/B\u1ea7u kh\u00f4ng kh\u00ed<\/strong><\/p>\n<\/td>\n<\/tr>\n

        \n

        C\u1ea5p \u0111\u1ed9 1<\/p>\n<\/td>\n

        		\n

        V\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft<\/p>\n

        (Problem to solve)<\/p>\n<\/td>\n

        		\n

        Chia s\u1ebb th\u00f4ng tin & c\u1ed9ng t\u00e1c<\/p>\n<\/td>\n

        		\n

        C\u1edfi m\u1edf v\u00e0 d\u1ef1a tr\u00ean th\u1ef1c ch\u1ee9ng<\/p>\n<\/td>\n

        		\n

        M\u1ecdi ng\u01b0\u1eddi c\u00f3 quan \u0111i\u1ec3m kh\u00e1c nhau, c\u00f3 th\u1ec3 hi\u1ec3u nh\u1ea7m nhau, ho\u1eb7c c\u00f3 c\u00e1c m\u1ee5c ti\u00eau hay gi\u00e1 tr\u1ecb xung \u0111\u1ed9t nhau.<\/p>\n

        B\u1ea7u kh\u00f4ng kh\u00ed kh\u00f4ng tho\u1ea3i m\u00e1i.<\/p>\n<\/td>\n<\/tr>\n

        \n

        C\u1ea5p \u0111\u1ed9 2<\/p>\n<\/td>\n

        		\n

        B\u1ea5t \u0111\u1ed3ng<\/p>\n

        (Disagreement)<\/p>\n<\/td>\n

        		\n

        B\u1ea3o v\u1ec7 quan \u0111i\u1ec3m c\u00e1 nh\u00e2n h\u01a1n l\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/p>\n<\/td>\n

        		\n

        \u0110\u1ec1 ph\u00f2ng v\u00e0 s\u1eb5n s\u00e0ng gi\u1ea3i th\u00edch<\/p>\n<\/td>\n

        		\n

        Vi\u1ec7c t\u1ef1 b\u1ea3o v\u1ec7 m\u00ecnh tr\u1edf n\u00ean quan tr\u1ecdng.<\/p>\n

        C\u00e1c th\u00e0nh vi\u00ean t\u00e1ch kh\u1ecfi c\u00e1c cu\u1ed9c tranh lu\u1eadn. C\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn di\u1ec5n ra b\u00ean l\u1ec1 (ngo\u00e0i m\u00f4i tr\u01b0\u1eddng \u0111\u1ed9i nh\u00f3m).<\/p>\n

        C\u00e1c c\u00e2u \u0111\u00f9a tho\u1ea3i m\u00e1i tr\u1edf th\u00e0nh ch\u00e2m h\u1ecdc n\u1eeda \u0111\u00f9a, n\u1eeda th\u1eadt.<\/p>\n<\/td>\n<\/tr>\n

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        C\u1ea5p \u0111\u1ed9 3<\/p>\n<\/td>\n

        		\n

        Tranh c\u00e3i<\/p>\n

        (Contest)<\/p>\n<\/td>\n

        		\n

        Chi\u1ebfn th\u1eafng h\u01a1n l\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/p>\n<\/td>\n

        		\n

        T\u1ea5n c\u00f4ng c\u00e1 nh\u00e2n<\/p>\n<\/td>\n

        		\n

        M\u1ee5c ti\u00eau l\u00e0 chi\u1ebfn th\u1eafng.<\/p>\n

        M\u1ecdi ng\u01b0\u1eddi chia th\u00e0nh c\u00e1c phe.<\/p>\n

        \u0110\u1ed5 l\u1ed7i l\u1eabn nhau ng\u00e0y m\u1ed9t nhi\u1ec1u.<\/p>\n<\/td>\n<\/tr>\n

        \n

        C\u1ea5p \u0111\u1ed9 4<\/p>\n<\/td>\n

        		\n

        V\u1eadn \u0111\u1ed9ng<\/p>\n

        (Crusade)<\/p>\n<\/td>\n

        		\n

        B\u1ea3o v\u1ec7 nh\u00f3m m\u00ecnh th\u00e0nh tr\u1ecdng t\u00e2m<\/p>\n<\/td>\n

        		\n

        C\u00f3 t\u00ednh tri\u1ebft l\u00fd, \u00fd th\u1ee9c h\u1ec7<\/p>\n<\/td>\n

        		\n

        Gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng n\u00e0y l\u00e0 ch\u01b0a \u0111\u1ee7. M\u1ecdi ng\u01b0\u1eddi tin r\u1eb1ng ng\u01b0\u1eddi \u201cnh\u00f3m kh\u00e1c\u201d s\u1ebd kh\u00f4ng th\u1ec3 thay \u0111\u1ed5i v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c lo\u1ea1i b\u1ecf.<\/p>\n<\/td>\n<\/tr>\n

        \n

        C\u1ea5p \u0111\u1ed9 5<\/p>\n<\/td>\n

        		\n

        Chi\u1ebfn tranh th\u1ebf gi\u1edbi<\/p>\n

        (World war)<\/p>\n<\/td>\n

        		\n

        Ph\u00e1 h\u1ee7y b\u00ean c\u00f2n l\u1ea1i.<\/p>\n<\/td>\n

        		\n

        \u00cdt n\u00f3i ho\u1eb7c th\u1eadm ch\u00ed kh\u00f4ng c\u00f3 ti\u1ebfng n\u00f3i<\/p>\n<\/td>\n

        		\n

        \u201cPh\u00e1 h\u1ee7y\u201d l\u00e0 ti\u1ebfng k\u00e8n xung tr\u1eadn.<\/p>\n

        Ph\u1ea3i chia t\u00e1ch nh\u1eefng ng\u01b0\u1eddi tham chi\u1ebfn v\u00e0 cu\u1ed9c chi\u1ebfn n\u00e0y s\u1ebd kh\u00f4ng mang l\u1ea1i k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        \u00a0<\/p>\n

        N\u1ebfu xung \u0111\u1ed9t \u1edf c\u1ea5p \u0111\u1ed9 1-3, nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n kh\u00f4ng n\u00ean h\u00e0nh \u0111\u1ed9ng ngay m\u00e0 n\u00ean \u0111\u1ec3 cho \u0111\u1ed9i nh\u00f3m t\u00ecm ph\u01b0\u01a1ng ph\u00e1p x\u1eed l\u00fd. N\u1ebfu t\u00ecnh hu\u1ed1ng kh\u00f4ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n m\u00e0 ti\u1ebfp t\u1ee5c leo thang, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 l\u00e0m theo h\u01b0\u1edbng d\u1eabn d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1:<\/p>\n

          \n
        • C\u1ea5p \u0111\u1ed9 1:<\/strong> X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n c\u1ed9ng t\u00e1c \u0111\u1ec3 minh h\u1ecda v\u1ea5n \u0111\u1ec1 v\u00e0 s\u1eed d\u1ee5ng k\u1ecbch b\u1ea3n \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 quy\u1ebft \u0111\u1ecbnh m\u00e0 \u0111\u1ed9i nh\u00f3m \u1ee7ng h\u1ed9<\/li>\n
        • C\u1ea5p \u0111\u1ed9 2:<\/strong> Trao quy\u1ec1n cho m\u1ed9t th\u00e0nh vi\u00ean ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y gi\u00fap x\u00e2y d\u1ef1ng s\u1ef1 \u1ee7ng h\u1ed9 c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean \u0111\u1ed1i v\u1edbi quy\u1ebft \u0111\u1ecbnh \u0111\u01b0a ra v\u00e0 t\u1ea1o c\u1ea3m gi\u00e1c an to\u00e0n cho c\u1ea3 nh\u00f3m<\/li>\n
        • C\u1ea5p \u0111\u1ed9 3:<\/strong> t\u1ea1i c\u1ea5p \u0111\u1ed9 n\u00e0y, c\u1ea7n h\u00f2a gi\u1ea3i quan \u0111i\u1ec3m kh\u00e1c nhau c\u1ee7a m\u1ecdi ng\u01b0\u1eddi. M\u1eb7c d\u00f9 \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c th\u1ecfa hi\u1ec7p v\u1ec1 c\u00f4ng vi\u1ec7c s\u1ebd l\u00e0m, nh\u01b0ng ch\u00fang ta kh\u00f4ng n\u00ean th\u1ecfa hi\u1ec7p gi\u00e1 tr\u1ecb c\u1ee7a \u0111\u1ed9i nh\u00f3m.<\/li>\n
        • C\u1ea5p \u0111\u1ed9 4:<\/strong> C\u1ea5p \u0111\u1ed9 4 c\u1ea7n ngh\u1ec7 thu\u1eadt ngo\u1ea1i giao. Do truy\u1ec1n th\u00f4ng gi\u1eefa hai b\u00ean \u0111\u00e3 b\u1ecb ph\u00e1 v\u1ee1, \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 s\u1ebd c\u1ea7n m\u1ed9t ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i \u0111\u1ec3 chuy\u1ec3n th\u00f4ng \u0111i\u1ec7p cho c\u00e1c b\u00ean. M\u1ee5c ti\u00eau l\u00e0 l\u00e0m gi\u1ea3m c\u1ea5p \u0111\u1ed9 xung \u0111\u1ed9t xu\u1ed1ng 1 \u0111\u1ebfn 2 c\u1ea5p \u0111\u1ed9.<\/li>\n
        • C\u1ea5p \u0111\u1ed9 5:<\/strong> Xung \u0111\u1ed9t c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 kh\u00f4ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c. Thay v\u00ec c\u1ed1 g\u1eafng gi\u1ea3i quy\u1ebft, ch\u00fang ta c\u00f3 th\u1ec3 c\u1ea7n t\u00ecm c\u00e1ch \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi s\u1ed1ng chung v\u1edbi n\u00f3. T\u1ea1i c\u1ea5p \u0111\u1ed9 n\u00e0y, ch\u00fang ta c\u00f3 th\u1ec3 c\u1ea7n t\u00e1ch nh\u1eefng ng\u01b0\u1eddi xung \u0111\u1ed9t nhau \u0111\u1ec3 tr\u00e1nh l\u00e0m t\u1ed5n h\u1ea1i l\u1eabn nhau.<\/li>\n<\/ul>\n

          T\u1ed5ng k\u1ebft<\/strong><\/span><\/h2>\n

          Xung \u0111\u1ed9t l\u00e0 kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong m\u00f4i tr\u01b0\u1eddng d\u1ef1 \u00e1n. Xung \u0111\u1ed9t c\u00f3 th\u1ec3 mang \u0111\u1ebfn k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c n\u1ebfu n\u00f3 gi\u00fap l\u00e0m r\u00f5 c\u00e1c v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng, c\u1ea3i thi\u1ec7n truy\u1ec1n th\u00f4ng gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean v\u00e0 c\u00e1c b\u00ean li\u00ean quan, x\u00e2y d\u1ef1ng s\u1ef1 h\u1ee3p t\u00e1c, c\u1ed9ng t\u00e1c v\u00e0 gia t\u0103ng k\u1ebft d\u00ednh gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean. Tuy nhi\u00ean, xung \u0111\u1ed9t c\u0169ng c\u00f3 th\u1ec3 tr\u1edf n\u00ean ti\u00eau c\u1ef1c n\u1ebfu n\u00f3 l\u00e0m gi\u1ea3m tinh th\u1ea7n \u0111\u1ed9i nh\u00f3m v\u00e0 d\u1eabn \u0111\u1ebfn c\u00e1c h\u00e0nh vi \u1ee9ng x\u1eed v\u00f4 tr\u00e1ch nhi\u1ec7m v\u00e0 l\u00e0m ch\u1ec7ch h\u01b0\u1edbng quan t\u00e2m kh\u1ecfi nh\u1eefng c\u00f4ng vi\u1ec7c quan tr\u1ecdng.<\/p>\n

          Ch\u00eca kh\u00f3a \u0111\u1ec3 qu\u1ea3n l\u00fd t\u1ed1t xung \u0111\u1ed9t l\u00e0 l\u1ef1a ch\u1ecdn v\u00e0 th\u1ef1c thi chi\u1ebfn l\u01b0\u1ee3c\/ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi ho\u00e0n c\u1ea3nh. Xung \u0111\u1ed9t n\u00ean \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft b\u1edfi nh\u1eefng ng\u01b0\u1eddi li\u00ean quan \u0111\u1ebfn xung \u0111\u1ed9t. Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n n\u00ean \u01b0u ti\u00ean ph\u01b0\u01a1ng ph\u00e1p c\u1ed9ng t\u00e1c b\u1ea5t k\u1ef3 khi n\u00e0o c\u00f3 th\u1ec3 v\u00ec n\u00f3 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch s\u00e1ng t\u1ea1o v\u00e0 l\u00e0 ph\u01b0\u01a1ng ph\u00e1p kh\u00edch l\u1ec7 s\u1ef1 t\u00f4n tr\u1ecdng l\u1eabn nhau v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7.<\/p>\n

          T\u00e1c gi\u1ea3: Nguy\u1ec5n Th\u1ecb Ng\u00e2n, PMP, PMI-ACP\u00a0<\/em><\/span><\/p>\n

          Ngu\u1ed3n: PMBOK Guide 6th<\/sup> edition; Rita PMP 10th<\/sup>edition; pmi.org; Project Management: A Systems Approach to Planning, Scheduling, and Controlling.<\/em><\/span><\/p>\n

          <\/p>\n

          <\/em><\/span><\/p>\n

          <\/strong><\/p>\n

          <\/strong><\/span><\/p>\n

          M\u1eccI CHU\u1ea8N B\u1eca CHO PMP<\/strong><\/span><\/p>\n

          PMP ECO 2021<\/strong> – N\u1ed9i dung b\u00e0i ki\u1ec3m tra PMP 2021 (Updated PMP Exam Content Outline)<\/p>\n

          PMP2021 (PMI Authorized PMP Exam Prep)<\/strong> – T\u00e0i li\u1ec7u luy\u1ec7n thi PMP ch\u00ednh th\u1ee9c t\u1eeb PMI<\/p>\n

          Mapping the\u00a0<\/span>PMP ECO 2021<\/strong>\u00a0<\/span>to the course content\u00a0PMP2021 (PMI Authorized PMP Exam Prep)<\/strong><\/p>\n

          PMP GUIDE 2021 – H\u01af\u1edaNG D\u1eaaN LUY\u1ec6N THI PASS PMP 2021 ON THE FIRST TRY TO\u00c0N DI\u1ec6N NH\u1ea4T<\/strong><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

          Qu\u1ea3n l\u00fd xung \u0111\u1ed9t l\u00e0 g\u00ec?\u00a0 Qu\u1ea3n l\u00fd xung \u0111\u1ed9t (Conflict management) l\u00e0 vi\u1ec7c can thi\u1ec7p tr\u01b0\u1edbc khi xung \u0111\u1ed9t g\u00e2y ra c\u00e1c h\u1eadu qu\u1ea3 ti\u00eau c\u1ef1c, \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c m\u1ed9t v\u00e0i chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c xung \u0111\u1ed9t g\u00e2y b\u1ea5t l\u1ee3i \u0111\u1ebfn n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c \u0111\u1ed9i nh\u00f3m. Xung \u0111\u1ed9t kh\u00f4ng ph\u1ea3i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37512"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=37512"}],"version-history":[{"count":2,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37512\/revisions"}],"predecessor-version":[{"id":69234,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37512\/revisions\/69234"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=37512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=37512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=37512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}