{"id":37948,"date":"2023-12-08T23:49:38","date_gmt":"2023-12-08T23:49:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/3-buoc-xac-dinh-dung-chuc-nang-cua-pmo.html"},"modified":"2023-12-24T21:48:47","modified_gmt":"2023-12-24T14:48:47","slug":"3-buoc-xac-dinh-dung-chuc-nang-cua-pmo","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/3-buoc-xac-dinh-dung-chuc-nang-cua-pmo.html","title":{"rendered":"3 b\u01b0\u1edbc x\u00e1c \u0111\u1ecbnh \u0110\u00daNG ch\u1ee9c n\u0103ng c\u1ee7a PMO"},"content":{"rendered":"
\n

<\/strong> c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem l\u00e0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 (service provider), c\u00f3 c\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u c\u1ee5 th\u1ec3 (theo Pinto, Cota and Levin, 2010). Trong s\u1ed1 c\u00e1c kh\u00e1ch h\u00e0ng n\u00e0y, c\u00f3 th\u1ec3 v\u00ed d\u1ee5 g\u1ed3m gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh, gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n, gi\u00e1m \u0111\u1ed1c c\u00e1c ph\u00f2ng ban ch\u1ee9c n\u0103ng v\u00e0 c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m d\u1ef1 \u00e1n<\/strong>,<\/em> m\u1ed7i ng\u01b0\u1eddi c\u00f3 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n ri\u00eang. Theo PMO VALUE RING, PMO c\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec gi\u00e1 tr\u1ecb c\u1ea3m nh\u1eadn (perceived value)<\/strong> \u0111\u01b0\u1ee3c t\u1ea1o ra c\u00e0ng l\u1edbn.<\/span><\/p>\n

Kh\u00f4ng c\u00f3 g\u00ec l\u1ea1 khi t\u00ecm th\u1ea5y c\u00e1c PMO cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00f4ng \u0111\u00e1p \u1ee9ng mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng, hay n\u00f3i c\u00e1ch kh\u00e1c l\u00e0 c\u00e1c PMO ho\u1ea1t \u0111\u1ed9ng k\u00e9m hi\u1ec7u qu\u1ea3, r\u00f5 r\u00e0ng cho th\u1ea5y c\u00e1c PMO n\u00e0y \u00edt cam k\u1ebft \u0111\u1ed1i v\u1edbi k\u1ebft qu\u1ea3 hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb. Theo c\u00e1ch n\u00e0y, c\u00e1c PMO n\u00e0y m\u1ea5t s\u1ef1 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng c\u1ee7a c\u00e1c b\u00ean li\u00ean quan ph\u00f9 h\u1ee3p v\u00ec ch\u00fang kh\u00f4ng t\u1ea1o ra gi\u00e1 tr\u1ecb c\u1ea3m nh\u1eadn cho kh\u00e1ch h\u00e0ng v\u00e0 cho t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

V\u00ec v\u1eady, c\u00e2u h\u1ecfi l\u1edbn \u0111\u01b0\u1ee3c chia s\u1ebb b\u1edfi m\u1ed9t b\u1ed9 ph\u1eadn \u0111\u00e1ng k\u1ec3 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o PMO l\u00e0: C\u00e1c ch\u1ee9c n\u0103ng m\u00e0 PMO c\u1ee7a ch\u00fang t\u00f4i \u0111ang cung c\u1ea5p c\u00f3 t\u1ea1o ra gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed5 ch\u1ee9c c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng?<\/strong><\/span><\/p>\n

C\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi quan tr\u1ecdng n\u00e0y kh\u00f4ng \u0111\u01a1n gi\u1ea3n nh\u01b0 n\u00f3 c\u00f3 v\u1ebb. Y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng chia s\u1ebb tr\u1ef1c ti\u1ebfp nh\u1eefng g\u00ec h\u1ecd mu\u1ed1n PMO l\u00e0m (v\u1ec1 m\u1eb7t ch\u1ee9c n\u0103ng) ban \u0111\u1ea7u c\u00f3 v\u1ebb nh\u01b0 l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng t\u1ed1t, nh\u01b0ng th\u1eadt kh\u00f4ng may “ng\u00f4n ng\u1eef PMO” kh\u00f4ng gi\u1ed1ng v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Trong khi PMO n\u00f3i v\u1ec1 “nh\u1eefng d\u1ecbch v\u1ee5 n\u00e0o s\u1ebd \u0111\u01b0\u1ee3c cung c\u1ea5p” (c\u00e1c ch\u1ee9c n\u0103ng), th\u00ec kh\u00e1ch h\u00e0ng n\u00f3i v\u1ec1 “nh\u1eefng l\u1ee3i \u00edch v\u00e0 k\u1ebft qu\u1ea3 n\u00e0o khi\u1ebfn h\u1ecd v\u00e0 t\u1ed5 ch\u1ee9c quan t\u00e2m” (Pinto, 2013 ). C\u00e2u tr\u1ea3 l\u1eddi cho v\u1ea5n \u0111\u1ec1 nan gi\u1ea3i n\u00e0y, do \u0111\u00f3, s\u1ebd l\u00e0 n\u00f3i c\u00f9ng m\u1ed9t ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eadp trung v\u00e0o l\u1ee3i \u00edch v\u00e0 k\u1ebft qu\u1ea3.<\/strong><\/span><\/p>\n

B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p PMO VALUE RING ch\u00ednh x\u00e1c l\u00e0 gi\u1ea3i quy\u1ebft kho\u1ea3ng tr\u1ed1ng n\u00e0y b\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp m\u1ed9t m\u00f4 h\u00ecnh, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 PMO MIX MANAGER<\/strong><\/em>, \u0111\u1ec3 gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ee9c n\u0103ng \u01b0u ti\u00ean c\u1ee7a PMO, xem x\u00e9t k\u1ef3 v\u1ecdng l\u1ee3i \u00edch t\u1eeb kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n

M\u1ed7i kh\u00e1ch h\u00e0ng PMO s\u1ebd c\u00f3 th\u1ec3 ti\u1ebft l\u1ed9 nhu c\u1ea7u c\u1ee7a h\u1ecd v\u1ec1 l\u1ee3i \u00edch mong \u0111\u1ee3i (expected benefits) t\u1eeb PMO, nh\u01b0ng kh\u00f4ng ch\u1eafc l\u00e0 h\u1ecd s\u1ebd c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m \u201ck\u1ef9 thu\u1eadt\u201d \u0111\u1ec3 chia s\u1ebb v\u1ec1 c\u00e1ch nh\u1eefng l\u1ee3i \u00edch n\u00e0y c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. N\u00f3i c\u00e1ch kh\u00e1c, kh\u00e1ch h\u00e0ng PMO kh\u00f4ng th\u1ec3 n\u00f3i \u0111\u01b0\u1ee3c ch\u1ee9c n\u0103ng n\u00e0o m\u00e0 PMO n\u00ean th\u1ef1c hi\u1ec7n \u0111\u1ec3 t\u1ea1o ra l\u1ee3i \u00edch m\u00e0 h\u1ecd mong \u0111\u1ee3i.<\/strong><\/span><\/p>\n

V\u00ed d\u1ee5, m\u1ed9t gi\u00e1m \u0111\u1ed1c c\u1ea5p cao c\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng m\u1ed9t trong nh\u1eefng \u01b0u ti\u00ean c\u1ee7a anh ta l\u00e0 \u0111\u1ec3 ki\u1ec3m so\u00e1t c\u00e1c d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3 h\u01a1n<\/em>, nh\u01b0ng anh ta s\u1ebd kh\u00f3 bi\u1ebft l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 t\u1ed1t nh\u1ea5t. C\u00f3 l\u1ebd l\u00e0:<\/span><\/p>\n

– Cung c\u1ea5p m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1 \u00e1n?, hay<\/span><\/p>\n

– K\u00e8m c\u1eb7p\/Hu\u1ea5n luy\u1ec7n cho gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n?, hay<\/span><\/p>\n

– H\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n cho gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n trong vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch?<\/span><\/p>\n

Cu\u1ed1i c\u00f9ng, nh\u1eefng ch\u1ee9c n\u0103ng n\u00e0o \u0111\u01b0\u1ee3c PMO cung c\u1ea5p c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a kh\u1ea3 n\u0103ng t\u1ea1o ra l\u1ee3i \u00edch m\u00e0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i, trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, m\u1ed9t bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t hi\u1ec7u qu\u1ea3 h\u01a1n?<\/span><\/p>\n

V\u1eady l\u00e0m th\u1ebf n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 bi\u1ebft nh\u1eefng l\u1ee3i \u00edch m\u00e0 m\u1ed7i ch\u1ee9c n\u0103ng PMO c\u00f3 th\u1ec3 t\u1ea1o ra cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh? Gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c t\u00ecm th\u1ea5y \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e2u h\u1ecfi n\u00e0y l\u00e0 \u01b0u \u0111i\u1ec3m ch\u00ednh c\u1ee7a n\u00f3: thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 nguy\u00ean nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3 gi\u1eefa c\u00e1c ch\u1ee9c n\u0103ng v\u00e0 l\u1ee3i \u00edch<\/strong>, x\u00e1c \u0111\u1ecbnh x\u00e1c su\u1ea5t m\u00e0 m\u1ed7i ch\u1ee9c n\u0103ng do PMO \u0111\u01b0a ra t\u1ea1o ra m\u1ed9t l\u1ee3i \u00edch nh\u1ea5t \u0111\u1ecbnh m\u00e0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i. G\u1ed3m xxx b\u01b0\u1edbc<\/span><\/p>\n

B\u01b0\u1edbc\u00a0 nh\u1ea5t: X\u00e1c \u0111\u1ecbnh t\u1ed5ng th\u1ec3 <\/strong><\/span><\/strong><\/span><\/h2>\n

C\u00f3 26 ch\u1ee9c n\u0103ng PMO<\/strong> ph\u1ed5 bi\u1ebfn nh\u1ea5t \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi Hobbs v\u00e0 Aubry (2007) t\u1eeb m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t 500 PMO tr\u00ean to\u00e0n th\u1ebf gi\u1edbi, g\u1ed3m:\u00a0<\/span><\/p>\n

1. H\u1ed7 tr\u1ee3 l\u1eadp k\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n<\/span><\/h3>\n

2. Th\u1ef1c thi c\u00e1c nhi\u1ec7m v\u1ee5 chuy\u00ean bi\u1ec7t cho gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/span><\/h3>\n

3. Qu\u1ea3n l\u00fd ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c gi\u1eefa c\u00e1c d\u1ef1 \u00e1n<\/span><\/h3>\n

4. Qu\u1ea3n l\u00fd giao di\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng d\u1ef1 \u00e1n<\/span><\/h3>\n

5. Qu\u1ea3n l\u00fd thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c<\/span><\/h3>\n

6. Qu\u1ea3n l\u00fd con ng\u01b0\u1eddi trong c\u00e1c d\u1ef1 \u00e1n<\/span><\/h3>\n

7. Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ho\u1eb7c ch\u01b0\u01a1ng tr\u00ecnh<\/span><\/h3>\n

8. Qu\u1ea3n l\u00fd c\u00e1c b\u00ean li\u00ean quan trong c\u00e1c d\u1ef1 \u00e1n<\/span><\/h3>\n

9. Th\u1ef1c hi\u1ec7n ki\u1ec3m to\u00e1n trong c\u00e1c d\u1ef1 \u00e1n<\/span><\/h3>\n

10. Qu\u1ea3n l\u00fd t\u00e0i li\u1ec7u d\u1ef1 \u00e1n<\/span><\/h3>\n

11. Qu\u1ea3n l\u00fd c\u01a1 s\u1edf d\u1eef li\u1ec7u b\u00e0i h\u1ecdc kinh nghi\u1ec7m<\/span><\/h3>\n

12. Th\u1ef1c hi\u1ec7n so s\u00e1nh \u0111i\u1ec3m chu\u1ea9n<\/span><\/h3>\n

13. Qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c h\u1ecdp b\u00e0i h\u1ecdc kinh nghi\u1ec7m<\/span><\/h3>\n

14. Th\u00fac \u0111\u1ea9y qu\u1ea3n l\u00fd d\u1ef1 \u00e1n trong t\u1ed5 ch\u1ee9c<\/span><\/h3>\n

15. Cung c\u1ea5p K\u00e8m c\u1eb7p cho gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/span><\/h3>\n

16. Cung c\u1ea5p \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n n\u0103ng l\u1ef1c d\u1ef1 \u00e1n<\/span><\/h3>\n

17. Cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 h\u1ec7 th\u1ed1ng th\u00f4ng tin<\/span><\/h3>\n

18. Cung c\u1ea5p ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/h3>\n

19. Gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t hi\u1ec7u su\u1ea5t d\u1ef1 \u00e1n<\/span><\/h3>\n

20. Cung c\u1ea5p B\u00e1o c\u00e1o Hi\u1ec7u su\u1ea5t D\u1ef1 \u00e1n ho\u1eb7c Ch\u01b0\u01a1ng tr\u00ecnh cho Qu\u1ea3n l\u00fd c\u1ea5p tr\u00ean<\/span><\/h3>\n

21. Cung c\u1ea5p B\u1ea3ng \u0111i\u1ec3m d\u1ef1 \u00e1n chi\u1ebfn l\u01b0\u1ee3c<\/span><\/h3>\n

22. H\u1ed7 tr\u1ee3 \u0110\u1ecbnh ngh\u0129a danh m\u1ee5c d\u1ef1 \u00e1n<\/span><\/h3>\n

23. Qu\u1ea3n l\u00fd l\u1ee3i \u00edch d\u1ef1 \u00e1n ho\u1eb7c ch\u01b0\u01a1ng tr\u00ecnh<\/span><\/h3>\n

24. Gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t danh m\u1ee5c<\/span><\/h3>\n

25. Tham gia ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c<\/span><\/h3>\n

26. Cung c\u1ea5p l\u1eddi khuy\u00ean cho qu\u1ea3n l\u00fd c\u1ea5p tr\u00ean trong vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh<\/span><\/h3>\n

\u00a0<\/p>\n

B\u01b0\u1edbc th\u1ee9 hai: X\u00e1c \u0111\u1ecbnh t\u1ed5ng th\u1ec3 <\/strong><\/span><\/strong><\/span><\/h2>\n

C\u00f3 30 l\u1ee3i \u00edch ti\u1ec1m n\u0103ng c\u1ee7a PMO<\/strong>, \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi Pinto (2013), d\u1ef1a tr\u00ean kh\u1ea3o s\u00e1t c\u00e1c kh\u00e1ch h\u00e0ng PMO \u1edf m\u1ed9t s\u1ed1 c\u00f4ng ty, g\u1ed3m:<\/span><\/p>\n

1. Ngu\u1ed3n l\u1ef1c s\u1eb5n c\u00f3 t\u1ed1t h\u01a1n v\u1edbi c\u00e1c k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/h3>\n

2. C\u00f3 s\u1eb5n th\u00f4ng tin t\u1ed1t h\u01a1n v\u1ec1 c\u00e1c b\u00e0i h\u1ecdc r\u00fat ra t\u1eeb kinh nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00f3<\/span><\/h3>\n

3. Chuy\u1ec3n giao ki\u1ebfn th\u1ee9c hi\u1ec7u qu\u1ea3 trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/h3>\n

4. Giao ti\u1ebfp t\u1ed1t h\u01a1n gi\u1eefa c\u00e1c l\u0129nh v\u1ef1c c\u1ee7a t\u1ed5 ch\u1ee9c<\/span><\/h3>\n

5. Giao ti\u1ebfp t\u1ed1t h\u01a1n gi\u1eefa c\u00e1c nh\u00f3m d\u1ef1 \u00e1n<\/span><\/h3>\n

6. Giao ti\u1ebfp t\u1ed1t h\u01a1n v\u1edbi c\u1ea5p qu\u1ea3n l\u00fd cao h\u01a1n<\/span><\/h3>\n

7. C\u1ea3i thi\u1ec7n \u0111\u1ed9 tin c\u1eady c\u1ee7a th\u00f4ng tin \u0111\u01b0\u1ee3c cung c\u1ea5p<\/span><\/h3>\n

8. \u01af\u1edbc t\u00ednh th\u1eddi gian v\u00e0 chi ph\u00ed \u0111\u00e1ng tin c\u1eady h\u01a1n<\/span><\/h3>\n

9. C\u1ea3i thi\u1ec7n t\u00ednh s\u1eb5n c\u00f3 c\u1ee7a th\u00f4ng tin \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n<\/span><\/h3>\n

10. Ki\u1ec3m so\u00e1t t\u1ed1t h\u01a1n c\u00e1c nh\u00f3m d\u1ef1 \u00e1n<\/span><\/h3>\n

11. Ki\u1ec3m so\u00e1t chi ph\u00ed d\u1ef1 \u00e1n v\u00e0 th\u1eddi gian d\u1ef1 \u00e1n t\u1ed1t h\u01a1n<\/span><\/h3>\n

12. Ki\u1ec3m so\u00e1t b\u00ean th\u1ee9 ba v\u00e0 nh\u00e0 th\u1ea7u ph\u1ee5 t\u1ed1t h\u01a1n<\/span><\/h3>\n

13. H\u1ed7 tr\u1ee3 d\u1ef1 \u00e1n t\u1ed1t h\u01a1n t\u1eeb qu\u1ea3n l\u00fd c\u1ea5p tr\u00ean<\/span><\/h3>\n

14. T\u0103ng \u0111\u1ed9ng l\u1ef1c v\u00e0 cam k\u1ebft c\u00e1 nh\u00e2n<\/span><\/h3>\n

15. \u0110\u1ecbnh ngh\u0129a t\u1ed1t h\u01a1n v\u1ec1 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m<\/span><\/h3>\n

16. Nhanh nh\u1eb9n h\u01a1n trong vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/h3>\n

17. Ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c t\u1ed1t h\u01a1n cho c\u00e1c d\u1ef1 \u00e1n<\/span><\/h3>\n

18. Gi\u1ea3m v\u00f2ng \u0111\u1eddi d\u1ef1 \u00e1n trong t\u1ed5 ch\u1ee9c<\/span><\/h3>\n

19. Gi\u1ea3m r\u1ee7i ro<\/span><\/h3>\n

20. T\u00edch h\u1ee3p nhi\u1ec1u h\u01a1n gi\u1eefa c\u00e1c l\u0129nh v\u1ef1c c\u1ee7a t\u1ed5 ch\u1ee9c<\/span><\/h3>\n

21. T\u0103ng n\u0103ng su\u1ea5t cho c\u00e1c d\u1ef1 \u00e1n<\/span><\/h3>\n

22. Ch\u1ea5t l\u01b0\u1ee3ng k\u1ebft qu\u1ea3 d\u1ef1 \u00e1n t\u1ed1t h\u01a1n<\/span><\/h3>\n

23. C\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/h3>\n

24. \u01afu ti\u00ean d\u1ef1 \u00e1n t\u1ed1t h\u01a1n<\/span><\/h3>\n

25. T\u0103ng kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c d\u1ef1 \u00e1n v\u00e0 chi\u1ebfn l\u01b0\u1ee3c<\/span><\/h3>\n

26. T\u0103ng kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c d\u1ef1 \u00e1n<\/span><\/h3>\n

27. Cam k\u1ebft c\u1ee7a t\u1ed5 ch\u1ee9c l\u1edbn h\u01a1n \u0111\u1ed1i v\u1edbi k\u1ebft qu\u1ea3<\/span><\/h3>\n

28. T\u0103ng kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n<\/span><\/h3>\n

29. T\u0103ng kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb nhu c\u1ea7u ngu\u1ed3n l\u1ef1c<\/span><\/h3>\n

30. T\u0103ng kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n cho vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh<\/span><\/h3>\n

\u00a0<\/p>\n

B\u01b0\u1edbc cu\u1ed1i c\u00f9ng: Thu th\u1eadp l\u1ee3i \u00edch mong \u0111\u1ee3i t\u1eeb kh\u00e1ch h\u00e0ng PMO<\/strong><\/span><\/h2>\n

Th\u00f4ng qua ma tr\u1eadn li\u00ean k\u1ebft gi\u1eefa c\u00e1c l\u1ee3i \u00edch ti\u1ec1m n\u0103ng m\u00e0 kh\u00e1ch h\u00e0ng mong mu\u1ed1n v\u1edbi c\u00e1c ch\u1ee9c n\u0103ng PMO, c\u00e1c m\u1ed1i t\u01b0\u01a1ng quan<\/strong> \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp gi\u1eefa c\u00e1c ch\u1ee9c n\u0103ng do PMO cung c\u1ea5p v\u00e0 nh\u1eadn th\u1ee9c v\u1ec1 l\u1ee3i \u00edch n\u00e0o c\u00f3 th\u1ec3 \u00edt nhi\u1ec1u \u0111\u1ea1t \u0111\u01b0\u1ee3c (d\u1ef1a tr\u00ean kh\u1ea3o s\u00e1t t\u1eeb nhi\u1ec1u l\u00e3nh \u0111\u1ea1o PMO kh\u1eafp th\u1ebf gi\u1edbi). S\u1eed d\u1ee5ng c\u00e1c m\u1ed1i t\u01b0\u01a1ng quan n\u00e0y, c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ee9c n\u0103ng n\u00e0o n\u00ean \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a x\u00e1c su\u1ea5t \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t l\u1ee3i \u00edch mong \u0111\u1ee3i nh\u1ea5t \u0111\u1ecbnh.<\/span><\/p>\n

\u0110\u1ec3 s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng n\u00e0y (mi\u1ec5n ph\u00ed tr\u00ean webstie www.pmovaluering.com), m\u1ed7i kh\u00e1ch h\u00e0ng PMO ph\u1ea3i cho bi\u1ebft l\u1ee3i \u00edch mong \u0111\u1ee3i c\u1ee7a h\u1ecd l\u00e0 g\u00ec trong danh s\u00e1ch 30 l\u1ee3i \u00edch ti\u1ec1m n\u0103ng \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y tr\u01b0\u1edbc \u0111\u00f3. D\u1ef1a tr\u00ean th\u00f4ng tin n\u00e0y, h\u1ec7 th\u1ed1ng x\u00e1c \u0111\u1ecbnh “h\u1ed7n h\u1ee3p” ch\u1ee9c n\u0103ng t\u1ed1t nh\u1ea5t, \u0111\u1ec1 xu\u1ea5t c\u00e1c \u01b0u ti\u00ean cho t\u1eadp h\u1ee3p c\u00e1c ch\u1ee9c n\u0103ng m\u00e0 PMO c\u00f3 th\u1ec3 cung c\u1ea5p, d\u1ef1a tr\u00ean s\u1ef1 k\u1ebft h\u1ee3p c\u00e1c l\u1ee3i \u00edch m\u00e0 m\u1ed7i kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i.<\/span><\/p>\n

\u0110\u1ec1 xu\u1ea5t \u01b0u ti\u00ean n\u00e0y \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y d\u01b0\u1edbi d\u1ea1ng \u0111\u01b0\u1eddng cong (H\u00ecnh 1), trong \u0111\u00f3 c\u00e1c ch\u1ee9c n\u0103ng \u0111\u1ea7u ti\u00ean, \u0111\u01b0\u1ee3c \u0111\u1eb7t \u1edf ph\u00eda b\u00ean tr\u00e1i, l\u00e0 nh\u1eefng ch\u1ee9c n\u0103ng \u0111\u00f3ng g\u00f3p nhi\u1ec1u nh\u1ea5t cho c\u00e1c l\u1ee3i \u00edch m\u00e0 kh\u00e1ch h\u00e0ng PMO mong \u0111\u1ee3i, trong khi c\u00e1c ch\u1ee9c n\u0103ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh v\u1ecb \u1edf cu\u1ed1i \u0111\u01b0\u1eddng cong l\u00e0 nh\u1eefng ch\u1ee9c n\u0103ng c\u00f3 ti\u1ec1m n\u0103ng \u0111\u00f3ng g\u00f3p th\u1ea5p nh\u1ea5t.<\/span><\/p>\n

\n

H\u00ecnh 1.\u00a0Vi\u0301 du\u0323 ve\u0302\u0300 \u0111u\u031bo\u031b\u0300ng cong ho\u031b\u0323p nha\u0302\u0301t cu\u0309a ca\u0301c chu\u031b\u0301c na\u0306ng u\u031bu tie\u0302n cho mo\u0323\u0302t PMO, xem xe\u0301t ta\u0302\u0301t ca\u0309 ca\u0301c kha\u0301ch ha\u0300ng cu\u0309a no\u0301<\/em><\/p>\n

\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 l\u00e0m n\u1ed5i b\u1eadt s\u1ef1 ph\u1ee9c t\u1ea1p c\u1ee7a vi\u1ec7c duy tr\u00ec PMO tu\u00e2n theo mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0n<\/strong>g, v\u00ec t\u1ed5 ch\u1ee9c v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a PMO li\u00ean t\u1ee5c thay \u0111\u1ed5i, t\u00f9y thu\u1ed9c v\u00e0o k\u1ecbch b\u1ea3n kinh doanh, quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c ho\u1eb7c \u0111\u01a1n gi\u1ea3n l\u00e0 s\u1ef1 tr\u01b0\u1edfng th\u00e0nh c\u1ee7a t\u1eebng ng\u01b0\u1eddi trong s\u1ed1 h\u1ecd. Nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y theo th\u1eddi gian s\u1ebd \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng PMO v\u00e0 c\u00f3 th\u1ec3 tr\u1edf n\u00ean c\u1ef1c k\u1ef3 ph\u1ee9c t\u1ea1p., c\u00f3 th\u1ec3 ng\u00e0y c\u00e0ng tr\u1edf n\u00ean tinh vi.<\/span><\/p>\n

N\u00f3i c\u00e1ch kh\u00e1c, s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a PMO kh\u00f4ng ch\u1ec9 v\u01b0\u1ee3t qua kh\u1ea3 n\u0103ng hi\u1ec3u kh\u00e1ch h\u00e0ng PMO l\u00e0 ai, nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 c\u00e1ch ph\u1ee5c v\u1ee5 h\u1ecd, t\u1ea1o ra l\u1ee3i \u00edch r\u00f5 r\u00e0ng v\u00e0 gi\u00e1 tr\u1ecb c\u1ea3m nh\u1eadn. M\u00e0 n\u00f3 c\u00f2n li\u00ean quan \u0111\u1ebfn kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea5u h\u00ecnh l\u1ea1i PMO, hi\u1ec3u v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u m\u1edbi ph\u00e1t sinh t\u1eeb s\u1ef1 tr\u01b0\u1edfng th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

\u00a0<\/p>\n

K\u1ebeT LU\u1eacN<\/strong><\/span><\/p>\n

M\u1ed9t PMO n\u00ean thi\u1ebft l\u1eadp c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a m\u00ecnh d\u1ef1a tr\u00ean nhu c\u1ea7u k\u1ebft h\u1ee3p c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb mong \u0111\u1ee3i c\u1ee7a h\u1ecd v\u1ec1 l\u1ee3i \u00edch v\u00e0 k\u1ebft qu\u1ea3. B\u1eb1ng c\u00e1ch \u0111\u00f3 PMO s\u1ebd c\u00f3 th\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb ph\u00f9 h\u1ee3p li\u00ean t\u1ee5c cho t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

Vi\u1ec7c \u0111\u00e1nh gi\u00e1 l\u1ea1i \u0111\u1ecbnh k\u1ef3 c\u00e1c “ch\u1ee9c n\u0103ng” c\u1ee7a PMO l\u00e0 b\u1eaft bu\u1ed9c, v\u00ec nh\u1eefng k\u1ef3 v\u1ecdng v\u1ec1 l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a PMO c\u00f3 th\u1ec3 v\u00e0 s\u1ebd thay \u0111\u1ed5i. Hi\u1ec3u r\u1eb1ng qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i n\u00e0y l\u00e0 t\u1ef1 nhi\u00ean v\u00e0 v\u0129nh vi\u1ec5n l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 tr\u00e1nh th\u1ea5t b\u1ea1i.<\/span><\/p>\n

Th\u1ef1c hi\u1ec7n theo 3 b\u01b0\u1edbc x\u00e1c \u0111\u1ecbnh \u0110\u00daNG ch\u1ee9c n\u0103ng c\u1ee7a PMO s\u1ebd gi\u00fap t\u0103ng c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng cho PMO.<\/p>\n

\u00a0<\/p>\n

Ngu\u1ed3n:<\/em><\/span><\/p>\n

– Pinto, A., Cota, M. F. M., & Levin, G. (2010). The PMO Maturity Cube, a Project Management Office Maturity Model. In Proceedings of PMI Research & Education Conference, July 10-14, 2010, Washington, DC.<\/em><\/span><\/p>\n

– Pinto, A. (2013). Is your PMO what it should be? A model to define which functions a PMO should perform, taking into consideration the expected benefits of its clients. In Proceedings of PMI Global Conference North America, October 27-29, 2015, New Orleans, LA.<\/em><\/span><\/p>\n

– Hobbs, B., & Aubry, M. (2007). A multi-phase research program investigating project management offices (PMOs): The results of phase 1. Project Management Journal, 38(1), 74\u201386.<\/em><\/span><\/p>\n

– PMO VALUE RING\u00a0https:\/\/www.pmovaluering.com\/en\/<\/em><\/span><\/p>\n

\u00a0<\/p>\n

:<\/strong><\/span><\/p>\n

<\/strong><\/strong><\/span><\/p>\n

PMO l\u00e0 g\u00ec? Vai tr\u00f2 c\u1ee7a PMO trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n?<\/span><\/p>\n

30 l\u1ee3i \u00edch c\u1ee7a PMO<\/span><\/p>\n

26 ch\u1ee9c n\u0103ng c\u1ee7a PMO<\/p>\n

\u00a0<\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t PMO n\u00ean thi\u1ebft l\u1eadp c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a m\u00ecnh d\u1ef1a tr\u00ean nhu c\u1ea7u k\u1ebft h\u1ee3p c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb mong \u0111\u1ee3i c\u1ee7a h\u1ecd v\u1ec1 l\u1ee3i \u00edch v\u00e0 k\u1ebft qu\u1ea3. B\u1eb1ng c\u00e1ch \u0111\u00f3 PMO s\u1ebd c\u00f3 th\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb ph\u00f9 h\u1ee3p li\u00ean t\u1ee5c cho t\u1ed5 ch\u1ee9c.\u00a0<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37948"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=37948"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37948\/revisions"}],"predecessor-version":[{"id":69476,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37948\/revisions\/69476"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=37948"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=37948"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=37948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}