{"id":37953,"date":"2023-12-08T23:49:52","date_gmt":"2023-12-08T23:49:52","guid":{"rendered":"https:\/\/masterskills.org\/blog\/11-bi-quyet-thanh-cong-cua-giam-doc-du-an-11-ky-nang-mem-can-co-cua-nguoi-quan-ly-du-an.html"},"modified":"2023-12-24T21:48:47","modified_gmt":"2023-12-24T14:48:47","slug":"11-bi-quyet-thanh-cong-cua-giam-doc-du-an-11-ky-nang-mem-can-co-cua-nguoi-quan-ly-du-an","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/11-bi-quyet-thanh-cong-cua-giam-doc-du-an-11-ky-nang-mem-can-co-cua-nguoi-quan-ly-du-an.html","title":{"rendered":"11 B\u00ed quy\u1ebft th\u00e0nh c\u00f4ng c\u1ee7a Gi\u00e1m \u0110\u1ed1c D\u1ef1 \u00c1n – 11 K\u1ef9 n\u0103ng m\u1ec1m c\u1ea7n c\u00f3 c\u1ee7a ng\u01b0\u1eddi Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n"},"content":{"rendered":"
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11 interpersonal skills (soft skills) of a project manager l\u00e0 g\u00ec?<\/strong><\/span><\/p>\n

C\u00e1c gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n (Project Manager – PM) ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb nh\u00f3m d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c. \u0110\u1ec3 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3, c\u1ea7n k\u1ebft h\u1ee3p c\u00e2n b\u1eb1ng gi\u1eefa c\u00e1c k\u1ef9 n\u0103ng k\u1ef9 thu\u1eadt, kh\u1ea3 n\u0103ng kh\u00e1i ni\u1ec7m h\u00f3a, k\u1ef9 n\u0103ng giao ti\u1ebfp \u1ee9ng x\u1eed v\u00e0 t\u1ea1o l\u1eadp quan h\u1ec7, \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u00e0 ph\u00e2n t\u00edch t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. B\u00e0i vi\u1ebft n\u00e0y m\u00f4 t\u1ea3 c\u00e1c k\u1ef9 n\u0103ng li\u00ean quan \u0111\u1ebfn giao ti\u1ebfp \u1ee9ng x\u1eed v\u00e0 t\u1ea1o l\u1eadp quan h\u1ec7, c\u1ee5 th\u1ec3 l\u00e0:<\/p>\n

    \n
  1. K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o (Leadership)<\/strong><\/li>\n
  2. K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m (Team building)<\/strong><\/li>\n
  3. T\u1ea1o \u0111\u1ed9ng l\u1ef1c (Motivation)<\/strong><\/li>\n
  4. Giao ti\u1ebfp (CommMasterskillstion)<\/strong><\/li>\n
  5. T\u1ea1o \u1ea3nh h\u01b0\u1edfng (Influencing)<\/strong><\/li>\n
  6. Kh\u1ea3 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh (Decision making)<\/strong><\/li>\n
  7. Nh\u1eadn th\u1ee9c ch\u00ednh ki\u1ebfn v\u00e0 v\u0103n h\u00f3a (Political and cultural awareness)<\/strong><\/li>\n
  8. Kh\u1ea3 n\u0103ng \u0111\u00e0m ph\u00e1n (Negotiation)<\/strong><\/li>\n
  9. X\u00e2y d\u1ef1ng l\u00f2ng tin (Trust building)<\/strong><\/li>\n
  10. Gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn (Conflict management)<\/strong><\/li>\n
  11. Hu\u1ea5n luy\u1ec7n (Coaching)<\/strong><\/li>\n<\/ol>\n

    C\u00e1c k\u1ef9 n\u0103ng tr\u00ean s\u1ebd h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3 cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n n\u1ebfu \u0111\u01b0\u1ee3c v\u1eadn d\u1ee5ng h\u1ee3p l\u00fd.<\/p>\n

    K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o –\u00a0Leadership<\/strong><\/span><\/h2>\n

    L\u00e3nh \u0111\u1ea1o li\u00ean quan \u0111\u1ebfn vi\u1ec7c h\u01b0\u1edbng n\u1ed7 l\u1ef1c c\u1ee7a m\u1ecdi ng\u01b0\u1eddi t\u1edbi m\u1ee5c ti\u00eau chung v\u00e0 khuy\u1ebfn kh\u00edch tinh th\u1ea7n l\u00e0m vi\u1ec7c nh\u00f3m n\u01a1i m\u1ed7i ng\u01b0\u1eddi. N\u00f3i c\u00e1ch kh\u00e1c, l\u00e3nh \u0111\u1ea1o l\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c th\u00f4ng qua ng\u01b0\u1eddi kh\u00e1c. T\u00f4n tr\u1ecdng v\u00e0 tin t\u01b0\u1edfng, thay v\u00ec s\u1ee3 h\u00e3i v\u00e0 ph\u1ee5c t\u00f9ng, l\u00e0 nh\u00e2n t\u1ed1 t\u1ea1o n\u00ean m\u1ed9t ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o th\u00e0nh c\u00f4ng. Ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong to\u00e0n b\u1ed9 d\u1ef1 \u00e1n, nh\u1ea5t l\u00e0 trong giai \u0111o\u1ea1n \u0111\u1ea7u, l\u00e3nh \u0111\u1ea1o gi\u1eef vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh v\u1edbi nhi\u1ec7m v\u1ee5 h\u01b0\u1edbng t\u1ea7m nh\u00ecn, truy\u1ec1n c\u1ea3m h\u1ee9ng, t\u1ea1o \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y c\u00e1c th\u00e0nh vi\u00ean tham gia d\u1ef1 \u00e1n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t cao nh\u1ea5t.<\/p>\n

    Xuy\u00ean su\u1ed1t d\u1ef1 \u00e1n, c\u00e1c tr\u01b0\u1edfng nh\u00f3m d\u1ef1 \u00e1n c\u00f3 tr\u00e1ch nhi\u1ec7m thi\u1ebft l\u1eadp t\u1ea7m nh\u00ecn, duy tr\u00ec chi\u1ebfn l\u01b0\u1ee3c v\u00e0 truy\u1ec1n th\u00f4ng, x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 v\u00e0 c\u1ee7ng c\u1ed1 ni\u1ec1m tin, c\u1ed1 v\u1ea5n, gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00f3m v\u00e0 d\u1ef1 \u00e1n.<\/p>\n

    [8 sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p khi Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n]<\/p>\n

    K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m – Team building<\/strong><\/span><\/h2>\n

    Team building nh\u1eb1m x\u00e2y d\u1ef1ng tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i, gi\u00fap g\u1eafn k\u1ebft c\u00e1c c\u00e1 nh\u00e2n trong d\u1ef1 \u00e1n v\u1edbi nhau, h\u1ee3p t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 nhau nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung.<\/p>\n

    X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c nh\u00f3m, t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean \u0111\u1ec1u tham gia x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 chung c\u1ee7a nh\u00f3m d\u1ef1 \u00e1n, c\u00f9ng nhau th\u1ea3o lu\u1eadn v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p thay v\u00ec \u0111\u1ed5 l\u1ed7i l\u00ean m\u1ed9t th\u00e0nh vi\u00ean b\u1ea5t k\u1ef3 n\u00e0o. \u0110\u1ec3 t\u0103ng c\u01b0\u1eddng team building, c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u team d\u1ef1 \u00e1n, khuy\u1ebfn kh\u00edch th\u00e0nh vi\u00ean trong nh\u00f3m cam k\u1ebft tham gia \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn, treo th\u01b0\u1edfng ph\u00f9 h\u1ee3p, \u0111\u1ec1 ra n\u1ed9i quy. Ngo\u00e0i ra c\u1ea7n x\u00e1c \u0111\u1ecbnh t\u00ednh \u0111\u1ed3ng nh\u1ea5t, qu\u1ea3n l\u00fd xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3, t\u0103ng c\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong team d\u1ef1 \u00e1n.<\/p>\n

    Kh\u00f4ng ch\u1ec9 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng khi d\u1ef1 \u00e1n b\u1eaft \u0111\u1ea7u, team building c\u1ea7n \u0111\u01b0\u1ee3c duy tr\u00ec xuy\u00ean su\u1ed1t d\u1ef1 \u00e1n. D\u1ef1 \u00e1n n\u00e0o c\u0169ng c\u00f3 nh\u1eefng thay \u0111\u1ed5i kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. \u0110\u1ec3 ki\u1ec3m so\u00e1t nh\u1eefng thay \u0111\u1ed5i n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, \u0111\u00f2i h\u1ecfi n\u1ed7 l\u1ef1c x\u00e2y d\u1ef1ng v\u00e0 \u0111\u1ed5i m\u1edbi \u0111\u1ed9i ng\u0169 li\u00ean t\u1ee5c. Teambuilding s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng l\u00f2ng tin gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean, t\u1eeb \u0111\u00f3 h\u1ecd s\u1eb5n s\u00e0ng trao \u0111\u1ed5i th\u00f4ng tin v\u1edbi nhau v\u00e0 quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t h\u01a1n, nh\u1edd \u0111\u00f3 m\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3.<\/p>\n

    [Tuckman Ladder l\u00e0 g\u00ec? M\u00f4 h\u00ecnh thang Tuckman 5 giai \u0111o\u1ea1n \u0111\u1ec3 ph\u00e1t tri\u1ec3n nh\u00f3m]<\/p>\n<\/p>\n

    T\u1ea1o \u0111\u1ed9ng l\u1ef1c –\u00a0Motivation<\/strong><\/span><\/h2>\n

    C\u00e1c th\u00e0nh vi\u00ean trong team d\u1ef1 \u00e1n \u0111\u1ebfn t\u1eeb nhi\u1ec1u backgrounds v\u1edbi nh\u1eefng mong \u0111\u1ee3i v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1c nhau. S\u1ef1 t\u1eadn t\u00e2m v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a m\u1ed7i c\u00e1 nh\u00e2n s\u1ebd quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n

    T\u1ea1o \u0111\u1ed9ng l\u1ef1c trong m\u00f4i tr\u01b0\u1eddng d\u1ef1 \u00e1n l\u00e0 l\u00e0m sao \u0111\u1ec3 v\u1eeba \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n v\u1eeba \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean v\u00e0 c\u00e1c b\u00ean li\u00ean quan v\u1ec1 nh\u1eefng gi\u00e1 tr\u1ecb m\u00e0 h\u1ecd coi tr\u1ecdng nh\u1ea5t. Nh\u1eefng gi\u00e1 tr\u1ecb n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c, th\u1eed th\u00e1ch c\u00f4ng vi\u1ec7c, th\u00e0nh t\u00edch v\u00e0 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn, l\u01b0\u01a1ng b\u1ed5ng h\u1ee3p l\u00fd v\u00e0 s\u1ef1 c\u00f4ng nh\u1eadn mang t\u00ednh c\u1ea7n thi\u1ebft \u0111\u1ed1i v\u1edbi c\u00e1c c\u00e1c nh\u00e2n.<\/p>\n

    Giao ti\u1ebfp –\u00a0CommMasterskillstion<\/strong><\/span><\/h2>\n

    Giao ti\u1ebfp trong team d\u1ef1 \u00e1n l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh b\u1ea1i c\u1ee7a d\u1ef1 \u00e1n. V\u00ec v\u1eady, giao ti\u1ebfp hi\u1ec7u qu\u1ea3 trong team d\u1ef1 \u00e1n; gi\u1eefa ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m d\u1ef1 \u00e1n, v\u00e0 c\u00e1c b\u00ean li\u00ean quan l\u00e0 \u0111i\u1ec1u th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft. Giao ti\u1ebfp c\u1edfi m\u1edf l\u00e0 nh\u00e2n t\u1ed1 quy\u1ebft \u0111\u1ecbnh hi\u1ec7u qu\u1ea3 khi l\u00e0m vi\u1ec7c nh\u00f3m, k\u00e9o theo hi\u1ec7u su\u1ea5t c\u1ee7a d\u1ef1 \u00e1n. N\u00f3 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 v\u00e0 t\u1ea1o s\u1ef1 tin t\u01b0\u1edfng l\u1eabn nhau gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m d\u1ef1 \u00e1n.<\/p>\n

    \u0110\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3, ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n l\u01b0u \u00fd v\u1ec1 phong c\u00e1ch giao ti\u1ebfp, chu\u1ea9n m\u1ef1c v\u0103n h\u00f3a, m\u1ed1i quan h\u1ec7, t\u00ednh c\u00e1ch v\u00e0 t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3. T\u00ecm hi\u1ec3u nh\u1eefng y\u1ebfu t\u1ed1 tr\u00ean s\u1ebd gi\u00fap hi\u1ec3u nhau h\u01a1n v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 h\u01a1n. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n n\u00ean s\u1eed d\u1ee5ng nhi\u1ec1u k\u00eanh giao ti\u1ebfp kh\u00e1c nhau, n\u00ean bi\u1ebft m\u00ecnh c\u1ea7n g\u1eedi \u0111i v\u00e0 nh\u1eadn l\u1ea1i nh\u1eefng th\u00f4ng tin g\u00ec v\u00e0 nh\u1eefng k\u1ef9 n\u0103ng giao ti\u1ebfp n\u00e0o s\u1ebd gi\u00fap giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi c\u00e1c b\u00ean li\u00ean quan kh\u00e1c nhau c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n

    C\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi giao ti\u1ebfp v\u1edbi nhau b\u1eb1ng c\u00e1ch t\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng team building \u0111\u1ec3 hi\u1ec3u nhau h\u01a1n.<\/p>\n

    L\u1eafng nghe l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong giao ti\u1ebfp. K\u1ef9 n\u0103ng l\u1eafng nghe d\u00f9 l\u00e0 ch\u1ee7 \u0111\u1ed9ng hay th\u1ee5 \u0111\u1ed9ng \u0111\u1ec1u mang \u0111\u1ebfn c\u00e1i nh\u00ecn s\u00e2u s\u1eafc h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1.<\/p>\n

    K\u1ef9 n\u0103ng g\u00e2y \u1ea3nh h\u01b0\u1edfng –\u00a0Influencing<\/strong><\/span><\/h2>\n

    G\u00e2y \u1ea3nh h\u01b0\u1edfng l\u00e0 chi\u1ebfn thu\u1eadt ph\u00e2n chia c\u00f4ng vi\u1ec7c v\u00e0 d\u1ef1a v\u00e0o k\u1ef9 n\u0103ng giao ti\u1ebfp \u1ee9ng x\u1eed, t\u1ea1o l\u1eadp quan h\u1ec7 \u0111\u1ec3 k\u00eau g\u1ecdi s\u1ef1 h\u1ee3p t\u00e1c t\u1eeb c\u00e1c c\u00e1 nh\u00e2n v\u00ec m\u1ee5c ti\u00eau chung c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n

    Kh\u1ea3 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh –\u00a0Decision making<\/strong><\/span><\/h2>\n

    C\u00f3 4 ki\u1ec3u ra quy\u1ebft \u0111\u1ecbnh khi l\u00e0m d\u1ef1 \u00e1n: ch\u1ec9 huy, tham v\u1ea5n, \u0111\u1ed3ng thu\u1eadn v\u00e0 ng\u1eabu nhi\u00ean. L\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c n\u00e0o \u0111\u1ec3 ra quy\u1ebft \u0111\u1ecbnh ph\u1ee5 thu\u1ed9c v\u00e0o 4 nh\u00e2n t\u1ed1: h\u1ea1n ch\u1ebf v\u1ec1 th\u1eddi gian, ni\u1ec1m tin, ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed3ng thu\u1eadn. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 t\u1ef1 ra quy\u1ebft \u0111\u1ecbnh ho\u1eb7c k\u00eau g\u1ecdi c\u1ea3 team d\u1ef1 \u00e1n c\u00f9ng tham gia \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn tr\u01b0\u1edbc khi ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n

    C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c m\u00f4 h\u00ecnh ho\u1eb7c quy tr\u00ecnh kh\u00e1c nhau \u0111\u1ec3 ra quy\u1ebft \u0111\u1ecbnh, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u00f4 h\u00ecnh 6 pha d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

      \n
    • \u0110\u1ecbnh ngh\u0129a v\u1ea5n \u0111\u1ec1: T\u00ecm hi\u1ec3u k\u1ef9, l\u00e0m r\u00f5 v\u00e0 x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1;<\/li>\n
    • \u0110\u1ec1 ra gi\u1ea3i ph\u00e1p: H\u1ec7 th\u1ed1ng nhi\u1ec1u gi\u1ea3i ph\u00e1p v\u00e0 tr\u00e1nh ra quy\u1ebft \u0111\u1ecbnh n\u00f3ng v\u1ed9i;<\/li>\n
    • \u00dd t\u01b0\u1edfng \u0111\u1ec3 h\u00e0nh \u0111\u1ed9ng: Thi\u1ebft l\u1eadp c\u00e1c ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1, \u0111\u00e1nh gi\u00e1 \u01b0u nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p v\u00e0 ch\u1ecdn ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t;<\/li>\n
    • L\u00ean k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n gi\u1ea3i ph\u00e1p: K\u00eau g\u1ecdi s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 cam k\u1ebft t\u1eeb c\u00e1c th\u00e0nh vi\u00ean n\u00f2ng c\u1ed1t \u0111\u1ed1i v\u1edbi gi\u1ea3i ph\u00e1p \u0111\u00e3 \u0111\u1ec1 ra;<\/li>\n
    • L\u1eadp k\u1ebf ho\u1ea1ch \u0111\u00e1nh gi\u00e1 gi\u1ea3i ph\u00e1p: Th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1, v\u00e0 b\u00e0i h\u1ecdc kinh ngi\u1ec7m sau khi th\u1ef1c hi\u1ec7n;<\/li>\n
    • \u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 v\u00e0 to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh: \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 m\u1ee9c \u0111\u1ed9 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n. (\u0110\u00e1nh gi\u00e1 m\u1edf r\u1ed9ng h\u01a1n so v\u1edbi pha tr\u00ean)<\/li>\n<\/ul>\n

      Nh\u1eadn th\u1ee9c ch\u00ednh ki\u1ebfn v\u00e0 v\u0103n ho\u00e1 –\u00a0Political and cultural awareness<\/strong><\/span><\/h2>\n

      Trong m\u00f4i tr\u01b0\u1eddng d\u1ef1 \u00e1n v\u1edbi nhi\u1ec1u quy t\u1eafc, \u0111a d\u1ea1ng kinh nghi\u1ec7m v\u00e0 mong \u0111\u1ee3i kh\u00e1c nhau, ch\u00ednh ki\u1ebfn l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 thi\u1ebfu. S\u1eed d\u1ee5ng kh\u00e9o l\u00e9o quy\u1ec1n l\u1ef1c v\u00e0 ch\u00ednh ki\u1ebfn s\u1ebd gi\u00fap qu\u1ea3n l\u00fd d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng. Tr\u00e1i l\u1ea1i, n\u1ebfu xem nh\u1eb9 ch\u00ednh ki\u1ebfn v\u00e0 s\u1eed d\u1ee5ng quy\u1ec1n l\u1ef1c kh\u00f4ng ph\u00f9 h\u1ee3p s\u1ebd d\u1eabn \u0111\u1ebfn nh\u1eefng kh\u00f3 kh\u0103n trong vi\u1ec7c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n.<\/p>\n

      Kh\u1ea3 n\u0103ng \u0111\u00e0m ph\u00e1n –\u00a0Negotiation<\/strong><\/span><\/h2>\n

      \u0110\u00e0m ph\u00e1n l\u00e0 qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i \u00fd ki\u1ebfn v\u1edbi c\u00e1c b\u00ean \u0111\u1ed3ng ho\u1eb7c \u0111\u1ed1i l\u1eadp v\u1ec1 l\u1ee3i \u00edch, h\u01b0\u1edbng t\u1edbi s\u1ef1 th\u1ecfa hi\u1ec7p ho\u1eb7c \u0111\u1ed3ng thu\u1eadn. \u0110\u00e0m ph\u00e1n l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong d\u1ef1 \u00e1n, gi\u00fap t\u0103ng kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n

      D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c k\u1ef9 n\u0103ng gi\u00fap \u0111\u00e0m ph\u00e1n th\u00e0nh c\u00f4ng:<\/p>\n

        \n
      • Ph\u00e2n t\u00edch t\u00ecnh hu\u1ed1ng;<\/li>\n
      • Ph\u00e2n bi\u1ec7t r\u00f5 gi\u1eefa mong mu\u1ed1n v\u00e0 nhu c\u1ea7u c\u1ee7a c\u00e1c b\u00ean;<\/li>\n
      • T\u1eadp trung v\u00e0o quy\u1ec1n l\u1ee3i v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 thay v\u00ec ph\u00e2n bi\u1ec7t v\u1ecb tr\u00ed;<\/li>\n
      • \u0110\u00f2i h\u1ecfi cao, \u0111\u01b0a ra offer th\u1ea5p nh\u01b0ng ph\u1ea3i th\u1ef1c t\u1ebf;<\/li>\n
      • Khi nh\u01b0\u1ee3ng b\u1ed9, h\u00e3y h\u00e0nh \u0111\u1ed9ng nh\u01b0 ta \u0111ang mang l\u1ea1i m\u1ed9t gi\u00e1 tr\u1ecb n\u00e0o \u0111\u00f3 ch\u1ee9 \u0111\u1eebng nh\u01b0 th\u1ec3 ta \u0111ang \u0111\u1ea7u h\u00e0ng;<\/li>\n
      • \u0110\u00e0m ph\u00e1n th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3 2 b\u00ean \u0111\u1ec1u c\u1ea3m th\u1ea5y m\u00ecnh \u0111\u00e3 th\u1eafng. Ki\u1ec3u \u0111\u00e0m ph\u00e1n win-win n\u00e0y \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng tuy nhi\u00ean kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng nh\u01b0 mong \u0111\u1ee3i. N\u1ebfu c\u00f3 th\u1ec3, \u0111\u1eebng \u0111\u1ec3 b\u1ea5t c\u1ee9 b\u00ean n\u00e0o c\u1ea3m th\u1ea5y m\u00ecnh \u0111ang b\u1ecb l\u1ee3i d\u1ee5ng;<\/li>\n
      • T\u1eadp trung l\u1eafng nghe v\u00e0 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin r\u00f5 r\u00e0ng, r\u00e0nh m\u1ea1ch.\u00a0<\/li>\n<\/ul>\n

        [15 Quy lu\u1eadt QLDA b\u1ea1n \u01b0\u1edbc g\u00ec m\u00ecnh \u0111\u01b0\u1ee3c h\u1ecdc t\u1ea1i tr\u01b0\u1eddng]<\/p>\n

        X\u00e2y d\u1ef1ng l\u00f2ng tin –\u00a0Trust building<\/strong><\/span><\/h2>\n

        Kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng l\u00f2ng tin \u0111\u1ed1i v\u1edbi team d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan quan tr\u1ecdng kh\u00e1c l\u00e0 y\u1ebfu t\u1ed1 n\u00f2ng c\u1ed1t \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3. L\u00f2ng tin \u0111\u01b0\u1ee3c t\u1ea1o n\u00ean t\u1eeb s\u1ef1 h\u1ee3p t\u00e1c, chia s\u1ebb th\u00f4ng tin v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3, m\u1ed9t khi m\u1ea5t \u0111i l\u00f2ng tin, s\u1ebd r\u1ea5t kh\u00f3 \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c gi\u1eefa ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan.<\/p>\n

        Nh\u1eefng h\u00e0nh \u0111\u1ed9ng gi\u00fap x\u00e2y d\u1ef1ng l\u00f2ng tin:<\/p>\n

          \n
        • Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp v\u00e0 c\u00f4ng khai;<\/li>\n
        • C\u1eadp nh\u1eadt t\u00ecnh h\u00ecnh cho t\u1ea5t c\u1ea3 c\u00e1c b\u00ean, nh\u1ea5t l\u00e0 khi g\u1eb7p tr\u1ee5c tr\u1eb7c khi th\u1ef1c hi\u1ec7n c\u00e1c cam k\u1ebft;<\/li>\n
        • D\u00e0nh th\u1eddi gian tr\u1ef1c ti\u1ebfp trao \u0111\u1ed5i v\u1edbi team d\u1ef1 \u00e1n \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 g\u00ec \u0111ang n\u1ea3y sinh trong team;<\/li>\n
        • Lu\u00f4n th\u1eb3ng th\u1eafn, r\u00f5 r\u00e0ng khi \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nh\u1eefng \u0111i\u1ec1u b\u1ea1n c\u1ea7n v\u00e0 mong \u0111\u1ee3i;<\/li>\n
        • \u0110\u1eebng ng\u1ea1i ph\u00e1t bi\u1ec3u \u00fd ki\u1ebfn ch\u1ec9 v\u00ec s\u1ee3 sai;<\/li>\n
        • H\u00e3y c\u1edfi m\u1edf ti\u1ebfp nh\u1eadn nh\u1eefng c\u00e1i m\u1edbi v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 th\u1eadt th\u1eb3ng th\u1eafn;<\/li>\n
        • \u0110\u1eebng ch\u1ec9 ngh\u0129 \u0111\u1ebfn l\u1ee3i \u00edch c\u1ee7a ri\u00eang m\u00ecnh;<\/li>\n
        • Th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m th\u1ef1c s\u1ef1 \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi kh\u00e1c v\u00e0 tr\u00e1nh tham gia v\u00e0o nh\u1eefng m\u01b0u c\u1ea7u c\u00f3 th\u1ec3 b\u1ecb coi l\u00e0 b\u1ea5t l\u1ee3i cho l\u1ee3i \u00edch c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c.<\/li>\n<\/ul>\n

          Gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn –\u00a0Conflict management<\/strong><\/span><\/h2>\n

          M\u00e2u thu\u1eabn l\u00e0 kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong m\u00f4i tr\u01b0\u1eddng d\u1ef1 \u00e1n. Y\u00eau c\u1ea7u kh\u00f4ng ph\u00f9 h\u1ee3p, c\u1ea1nh tranh v\u1ec1 ngu\u1ed3n l\u1ef1c, s\u1ef1 c\u1ed1 trong th\u00f4ng tin li\u00ean l\u1ea1c, v\u00e0 nhi\u1ec1u y\u1ebfu t\u1ed1 kh\u00e1c c\u00f3 th\u1ec3 l\u00e0 nguy\u00ean nh\u00e2n d\u1eabn \u0111\u1ebfn m\u00e2u thu\u1eabn. M\u00e2u thu\u1eabn s\u1ebd g\u00e2y r\u1ed1i lo\u1ea1n ch\u1ee9c n\u0103ng trong m\u00f4i tr\u01b0\u1eddng d\u1ef1 \u00e1n, tuy nhi\u00ean, n\u1ebfu \u0111\u01b0\u1ee3c x\u1eed l\u00fd h\u1ee3p l\u00fd v\u00e0 hi\u1ec7u qu\u1ea3 m\u00e2u thu\u1eabn s\u1ebd gi\u00fap team d\u1ef1 \u00e1n t\u00ecm ra \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p t\u1ed1t h\u01a1n. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u00e2y m\u00e2u thu\u1eabn v\u00e0 ch\u1ee7 \u0111\u1ed9ng x\u1eed l\u00fd \u0111\u1ec3 gi\u1ea3m thi\u1ec3u c\u00e1c \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c. T\u1eeb \u0111\u00f3 nh\u00f3m d\u1ef1 \u00e1n c\u00f3 th\u1ec3 c\u00f3 gi\u1ea3i ph\u00e1p t\u1ed1t h\u01a1n, t\u0103ng kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n<\/p>\n

          X\u1eed l\u00fd m\u00e2u thu\u1eabn trong m\u00f4i tr\u01b0\u1eddng d\u1ef1 \u00e1n li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan c\u1edfi m\u1edf v\u00e0 trung th\u1ef1c v\u1edbi nhau, c\u00f9ng nhau tham gia t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p t\u00edch c\u1ef1c.<\/p>\n

          Gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn l\u00e0 m\u1ed9t trong nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t m\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u1ea3i \u0111\u1ed1i m\u1eb7t. \u0110\u00f2i h\u1ecfi ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n s\u1eed d\u1ee5ng t\u1ea5t c\u1ea3 c\u00e1c k\u1ef9 n\u0103ng giao ti\u1ebfp kh\u00e1c \u0111\u1ec3 d\u1eabn d\u1eaft nh\u00f3m gi\u1ea3i quy\u1ebft c\u00e1c t\u00ecnh hu\u1ed1ng m\u00e2u thu\u1eabn.<\/p>\n

          Hu\u1ea5n luy\u1ec7n –\u00a0Coaching<\/strong><\/span><\/h2>\n

          Hu\u1ea5n luy\u1ec7n l\u00e0 c\u00e1ch gi\u00fap th\u00e0nh vi\u00ean team d\u1ef1 \u00e1n nh\u1eadn ra ti\u1ec1m n\u0103ng c\u1ee7a h\u1ecd, t\u1eeb \u0111\u00f3 n\u00e2ng cao k\u1ef9 n\u0103ng ho\u1eb7c ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng m\u1edbi c\u1ea7n thi\u1ebft, nh\u1edd v\u1eady m\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c gi\u00fap h\u1ecd g\u1eb7t h\u00e1i \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong d\u1ef1 \u00e1n.<\/p>\n

          Khi hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c k\u00e9m, hu\u1ea5n luy\u1ec7n s\u1ebd gi\u00fap c\u00e1c th\u00e0nh vi\u00ean nh\u00ecn ra v\u00e0 kh\u1eafc ph\u1ee5c nh\u1eefng thi\u1ebfu s\u00f3t v\u1ec1 k\u1ef9 n\u0103ng.<\/p>\n

          Hu\u1ea5n luy\u1ec7n s\u1ebd l\u00e0 nh\u00e2n t\u1ed1 th\u00fac \u0111\u1ea9y m\u1ea1nh m\u1ebd cho to\u00e0n nh\u00f3m. Khi c\u00e1c th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng, n\u0103ng l\u1ef1c v\u00e0 s\u1ef1 t\u1ef1 tin, h\u1ecd s\u1ebd s\u1eb5n s\u00e0ng h\u01a1n \u0111\u1ec3 v\u01b0\u1ee3t qua th\u1eed th\u00e1ch v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 v\u1edbi \u0111\u00f2i h\u1ecfi cao h\u01a1n. \u0110\u1ebfn cu\u1ed1i c\u00f9ng, \u0111i\u1ec1u \u0111\u1ea1t \u0111\u01b0\u1ee3c kh\u00f4ng ch\u1ec9 l\u00e0 d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng m\u00e0 c\u00f2n x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t \u0111\u1ed9i ng\u0169 th\u1ef1c s\u1ef1 v\u1eefng m\u1ea1nh.<\/p>\n

          Ngu\u1ed3n: PMBOK<\/sup>\u00a0Guide 5th Edition<\/em><\/p>\n

          BT: Thanh Hi\u1ec1n – Vi\u1ec7n Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n Masterskills<\/em><\/p>\n

          \u00a0<\/p>\n

          <\/strong><\/p>\n

          <\/strong><\/strong><\/p>\n

          \u1ea2nh h\u01b0\u1edfng c\u1ee7a c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c \u0111\u1ed1i v\u1edbi d\u1ef1 \u00e1n<\/span><\/p>\n

          7 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft c\u1ee7a chuy\u00ean gia Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/p>\n

          Vai tr\u00f2 c\u1ee7a Nh\u00e0 t\u00e0i tr\u1ee3<\/p>\n

          Vai tr\u00f2 c\u1ee7a Stakeholders<\/p>\n

          Vai tr\u00f2 c\u1ee7a Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/span><\/p>\n

          \u00a0<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

          11 interpersonal skills (soft skills) of a project manager l\u00e0 g\u00ec? C\u00e1c gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n (Project Manager – PM) ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb nh\u00f3m d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c. \u0110\u1ec3 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3, c\u1ea7n k\u1ebft h\u1ee3p c\u00e2n b\u1eb1ng gi\u1eefa c\u00e1c k\u1ef9 n\u0103ng k\u1ef9 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37953"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=37953"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37953\/revisions"}],"predecessor-version":[{"id":69478,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/37953\/revisions\/69478"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=37953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=37953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=37953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}