{"id":3798,"date":"2023-11-30T03:12:08","date_gmt":"2023-11-30T03:12:08","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3798"},"modified":"2023-11-30T03:49:46","modified_gmt":"2023-11-30T03:49:46","slug":"4-kieu-xung-dot-noi-cong-va-cach-xu-ly","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/4-kieu-xung-dot-noi-cong-va-cach-xu-ly.html","title":{"rendered":"4 Ki\u1ec3u xung \u0111\u1ed9t n\u01a1i c\u00f4ng s\u1edf v\u00e0 c\u00e1ch x\u1eed l\u00fd"},"content":{"rendered":"<p>Sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p l\u00e0 \u0111\u01b0a t\u00ecnh c\u1ea3m c\u00e1 nh\u00e2n v\u00e0o gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t. H\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch nh\u1eadn di\u1ec7n lo\u1ea1i xung \u0111\u1ed9t \u0111\u1ec3 c\u00f3 c\u00e1ch x\u1eed l\u00fd \u0111\u00fang.<\/p>\n<p>Theo Amy Gallo, bi\u00ean t\u1eadp vi\u00ean c\u1ee7a t\u1ea1p ch\u00ed HBR \u0111\u1ed3ng th\u1eddi l\u00e0 t\u00e1c gi\u1ea3 s\u00e1ch v\u1ec1 xung \u0111\u1ed9t n\u01a1i c\u00f4ng s\u1edf, c\u00f3 4 ki\u1ec3u xung \u0111\u1ed9t m\u00e0 b\u1ea1n c\u1ea7n nh\u1eadn di\u1ec7n \u0111\u1ec3 gi\u1ea3i quy\u1ebft ch\u00fang. B\u00e0 ph\u00e2n lo\u1ea1i xung \u0111\u1ed9t theo nguy\u00ean nh\u00e2n c\u1ee7a v\u1ea5n \u0111\u1ec1 nh\u01b0 sau: M\u1ed1i quan h\u1ec7, nhi\u1ec7m v\u1ee5, quy tr\u00ecnh v\u00e0 t\u00ecnh tr\u1ea1ng.<\/p>\n<div class=\"su-list su-list-style-\">\n<ul>\n<li><i class=\"fa fa-cloud\"><\/i><strong>Xung \u0111\u1ed9t v\u1ec1 m\u1ed1i quan h\u1ec7<\/strong>\u00a0(hay c\u1ea3m x\u00fac c\u00e1 nh\u00e2n) l\u00e0 khi b\u1ea1n b\u1ea5t \u0111\u1ed3ng \u00fd ki\u1ebfn v\u1edbi m\u1ed9t ng\u01b0\u1eddi n\u00e0o \u0111\u00f3 v\u00ec nh\u1eefng th\u00e0nh ki\u1ebfn c\u00e1 nh\u00e2n v\u1edbi h\u1ecd, v\u00ec nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea3m t\u00ednh kh\u00f4ng li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c, v\u00ed d\u1ee5 nh\u01b0 anh ta h\u00e1t x\u00ec to trong v\u0103n ph\u00f2ng, b\u1ea1n ghen t\u1ef5 v\u1edbi th\u00e0nh t\u00edch c\u1ee7a c\u00f4 \u1ea5y,\u2026<\/li>\n<li><i class=\"fa fa-cloud\"><\/i><strong>Xung \u0111\u1ed9t v\u1ec1 nhi\u1ec7m v\u1ee5<\/strong>\u00a0l\u00e0 nh\u01b0ng b\u1ea5t \u0111\u1ed3ng v\u1ec1 nh\u1eefng vi\u1ec7c c\u1ea7n ph\u1ea3i ho\u00e0n th\u00e0nh, hay v\u1ec1 m\u1ee5c ti\u00eau c\u1ee7a d\u1ef1 \u00e1n. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng x\u1ea3y ra gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn hay ph\u00f2ng ban c\u00f3 nh\u1eefng ch\u1ee9c n\u0103ng c\u00f4ng vi\u1ec7c kh\u00e1c nhau. V\u00ed d\u1ee5 nh\u01b0 khi xem x\u00e9t m\u1ed9t h\u1ee3p \u0111\u1ed3ng, m\u1ee5c ti\u00eau c\u1ee7a Sales l\u00e0 ch\u1ed1t nhanh h\u1ee3p \u0111\u1ed3ng v\u1edbi kh\u00e1ch h\u00e0ng trong khi m\u1ee5c ti\u00eau c\u1ee7a Legal l\u00e0 b\u1ea3o v\u1ec7 c\u00f4ng ty n\u00ean c\u1ea7n nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 xem x\u00e9t chi ti\u1ebft h\u1ee3p \u0111\u1ed3ng.<\/li>\n<li><i class=\"fa fa-cloud\"><\/i><strong>Xung \u0111\u1ed9t v\u1ec1 quy tr\u00ecnh<\/strong>\u00a0c\u00f4ng vi\u1ec7c l\u00e0 nh\u1eefng b\u1ea5t \u0111\u1ed3ng v\u1ec1 vi\u1ec7c l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n. Quay l\u1ea1i v\u00ed d\u1ee5 v\u1ec1 h\u1ee3p \u0111\u1ed3ng, theo Legal, h\u1ee3p \u0111\u1ed3ng c\u00e0ng ph\u1ea3i ch\u1eb7t ch\u1ebd v\u00e0 chi ti\u1ebft trong m\u1ecdi \u0111i\u1ec1u kho\u1ea3n \u0111\u1ec3 tr\u00e1nh m\u1ecdi r\u1ee7i ro th\u00ec Sales \u01b0u ti\u00ean m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng h\u01a1n l\u00e0 chi ti\u1ebft h\u1ee3p \u0111\u1ed3ng.<\/li>\n<li><i class=\"fa fa-cloud\"><\/i><strong>Xung \u0111\u1ed9t v\u1ec1 t\u00ecnh tr\u1ea1ng<\/strong>\u00a0l\u00e0 khi ch\u00fang ta b\u1ea5t \u0111\u1ed3ng \u00fd ki\u1ebfn v\u1ec1 vi\u1ec7c ai l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u00ednh, ai l\u00e0 ng\u01b0\u1eddi c\u00f3 quy\u1ec1n quy\u1ebft \u0111\u1ecbnh c\u1ee7a d\u1ef1 \u00e1n. V\u00ed d\u1ee5 trong m\u1ed9t d\u1ef1 \u00e1n c\u00f3 s\u1ef1 tham gia c\u1ee7a 1 ng\u01b0\u1eddi b\u1ed9 ph\u1eadn Sales v\u00e0 1 ng\u01b0\u1eddi b\u1ed9 ph\u1eadn Marketing. Thay v\u00ec c\u00f3 s\u1ef1 ph\u00e2n chia nhi\u1ec7m v\u1ee5 tr\u01b0\u1edbc \u0111\u00f3, m\u1ed7i ng\u01b0\u1eddi \u0111\u1ec1u t\u1ef1 cho r\u1eb1ng m\u00ecnh l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u00ednh ho\u1eb7c c\u00f3 th\u1ec3 x\u1ea3y ra tr\u01b0\u1eddng h\u1ee3p nh\u01b0\u1eddng nhau, kh\u00f4ng ai \u0111\u1ee9ng ra ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u00ednh v\u1ec1 d\u1ef1 \u00e1n.<\/li>\n<\/ul>\n<\/div>\n<p>Amy nh\u1ea5n m\u1ea1nh \u0111i\u1ec1u quan tr\u1ecdng c\u1ee7a nh\u1eadn di\u1ec7n lo\u1ea1i xung \u0111\u1ed9t l\u00e0 tr\u00e1nh \u0111\u01b0a c\u1ea3m x\u00fac hay suy ngh\u0129 c\u00e1 nh\u00e2n v\u00e0o. V\u00ed d\u1ee5 nh\u01b0 khi b\u1ea1n v\u00e0 m\u1ed9t ng\u01b0\u1eddi trong team tranh c\u00e3i v\u1ec1 c\u00e1ch l\u00e0m vi\u1ec7c sao cho ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n, b\u1ea1n s\u1ebd b\u1eaft \u0111\u1ea7u suy di\u1ec5n cho r\u1eb1ng anh \u1ea5y\/c\u00f4 \u1ea5y cho r\u1eb1ng b\u1ea1n k\u00e9m c\u1ecfi, c\u00f4 \u1ea5y kh\u00f4ng quan t\u00e2m \u0111\u1ebfn vi\u1ec7c b\u1ea1n v\u1ea5t v\u1ea3 nh\u01b0 th\u1ebf n\u00e0o,\u2026C\u1ea7n ph\u00e2n bi\u1ec7t r\u00f5 m\u1ea5u ch\u1ed1t c\u1ee7a m\u00e2u thu\u1eabn l\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c, kh\u00f4ng ph\u1ea3i n\u0103ng l\u1ef1c c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. Nh\u1eefng suy ngh\u0129 \u201cc\u00e1 nh\u00e2n\u201d n\u00e0y ch\u1eafc ch\u1eafn kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn m\u00e0 c\u00e0ng l\u00e0m cho v\u1ea5n \u0111\u1ec1 tr\u1edf n\u00ean t\u1ed3i t\u1ec7 h\u01a1n.<\/p>\n<p>Sau khi nh\u1eadn di\u1ec7n lo\u1ea1i xung \u0111\u1ed9t, v\u1ec1 c\u00e1ch x\u1eed l\u00fd, Amy g\u1ee3i \u00fd 4 c\u00e1ch sau:<\/p>\n<div class=\"su-list su-list-style-\">\n<ul>\n<li><i class=\"fa fa-arrow-circle-right\"><\/i><strong>Ch\u1ea5p nh\u1eadn xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u hi\u1ec3n nhi\u00ean v\u00e0 h\u1ee3p t\u00e1c c\u00f9ng nhau gi\u1ea3i quy\u1ebft:<\/strong>\u00a0\u0110\u00e2y l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1t nh\u1ea5t v\u00ec b\u1ea5t \u0111\u1ed3ng \u00fd ki\u1ebfn hay quan \u0111i\u1ec3m, hay ai \u0111\u00f3 n\u00f3i \u0111i\u1ec1u khi\u1ebfn b\u1ea1n t\u1ed5n th\u01b0\u01a1ng l\u00e0 \u0111i\u1ec1u v\u1eabn x\u1ea3y ra th\u01b0\u1eddng ng\u00e0y. N\u1ebfu b\u1ea1n \u0111\u1ec3 \u00fd ch\u00fang c\u00e0ng nhi\u1ec1u, ch\u00fang ch\u1ec9 l\u00e0m b\u1ea1n th\u00eam b\u1ef1c m\u00ecnh, kh\u00f3 ch\u1ecbu v\u00e0 kh\u00f4ng vui, thay v\u00e0o \u0111\u00f3, c\u00f9ng nhau gi\u1ea3i quy\u1ebft tr\u00ean tinh th\u1ea7n h\u1ee3p t\u00e1c.<\/li>\n<li><i class=\"fa fa-arrow-circle-right\"><\/i><strong>Gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch gi\u00e1n ti\u1ebfp:<\/strong>\u00a0th\u00f4ng qua s\u1ef1 can thi\u1ec7p c\u1ee7a s\u1ebfp\/c\u1ea5p tr\u00ean khi b\u1ea1n th\u1ef1c s\u1ef1 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn v\u1edbi ng\u01b0\u1eddi \u0111\u00f3.<\/li>\n<li><i class=\"fa fa-arrow-circle-right\"><\/i><strong>L\u00e0m cho ra chuy\u1ec7n m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp:<\/strong>\u00a0chia s\u1ebb m\u1ed9t c\u00e1ch th\u1eb3ng th\u1eafn v\u00e0 tr\u1ef1c ti\u1ebfp v\u1edbi \u0111\u1ed3ng nghi\u1ec7p. L\u00fac n\u00e0y, b\u1ea1n c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp m\u1ed9t c\u00e1ch kh\u00f4n kh\u00e9o \u0111\u1ec3 tr\u00e1nh khi\u1ebfn \u0111\u1ed3ng nghi\u1ec7p hi\u1ec3u l\u1ea7m m\u00e0 c\u00f9ng nhau h\u1ee3p t\u00e1c gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn.<\/li>\n<li><i class=\"fa fa-arrow-circle-right\"><\/i><strong>K\u1ebft th\u00fac m\u1ed1i quan h\u1ec7:<\/strong>\u00a0N\u1ebfu nh\u1eefng xung \u0111\u1ed9t qu\u00e1 tr\u1ea7m tr\u1ecdng v\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft d\u00f9 c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c, h\u00e3y c\u00e2n nh\u1eafc vi\u1ec7c t\u1eeb b\u1ecf hay ra \u0111i t\u00ecm nh\u1eefng c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m m\u1edbi.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p l\u00e0 \u0111\u01b0a t\u00ecnh c\u1ea3m c\u00e1 nh\u00e2n v\u00e0o gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t. H\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch nh\u1eadn di\u1ec7n lo\u1ea1i xung \u0111\u1ed9t \u0111\u1ec3 c\u00f3 c\u00e1ch x\u1eed l\u00fd \u0111\u00fang. Theo Amy Gallo, bi\u00ean t\u1eadp vi\u00ean c\u1ee7a t\u1ea1p ch\u00ed HBR \u0111\u1ed3ng th\u1eddi l\u00e0 t\u00e1c gi\u1ea3 s\u00e1ch v\u1ec1 xung \u0111\u1ed9t n\u01a1i c\u00f4ng s\u1edf, c\u00f3 4 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[178],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3798"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3798"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3798\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}