{"id":38041,"date":"2023-12-08T23:52:35","date_gmt":"2023-12-08T23:52:35","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-ly-thay-doi-thau-hieu-tat-ca-cac-quan-diem.html"},"modified":"2023-12-13T11:20:13","modified_gmt":"2023-12-13T11:20:13","slug":"quan-ly-thay-doi-thau-hieu-tat-ca-cac-quan-diem","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-ly-thay-doi-thau-hieu-tat-ca-cac-quan-diem.html","title":{"rendered":"Qu\u1ea3n l\u00fd thay \u0111\u1ed5i: Th\u1ea5u hi\u1ec3u t\u1ea5t c\u1ea3 c\u00e1c quan \u0111i\u1ec3m"},"content":{"rendered":"
\n

\u0110\u1ea7u n\u0103m nay, t\u00f4i \u0111\u00e3 tri\u1ec3n khai m\u1ed9t d\u1ef1 \u00e1n h\u1ed7 tr\u1ee3 m\u1ed9t c\u00f4ng ty l\u1edbn c\u1ea3i thi\u1ec7n h\u00e0ng lo\u1ea1t c\u00e1c quy tr\u00ecnh t\u00e0i ch\u00ednh. C\u00e1c quy tr\u00ecnh \u0111\u1ec1u li\u00ean quan m\u1eadt thi\u1ebft \u0111\u1ebfn hai b\u00ean: V\u1eadn h\u00e0nh v\u00e0 H\u1ed7 tr\u1ee3 kinh doanh. V\u00e0 c\u1ea3 hai \u0111\u1ec1u ho\u00e0n to\u00e0n kh\u00f4ng c\u00f3 c\u00e1i nh\u00ecn t\u00edch c\u1ef1c v\u1ec1 b\u00ean c\u00f2n l\u1ea1i.<\/p>\n

Tuy nhi\u00ean, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i c\u1ee7a qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i, hai b\u00ean th\u1eadt s\u1ef1 c\u1ea7n n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp, th\u1eb3ng th\u1eafn v\u1edbi nhau. Trong m\u1ed9t cu\u1ed9c h\u1ecdp v\u1edbi nh\u00f3m V\u1eadn h\u00e0nh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ed9t s\u1ed1 \u0111\u1ea7u v\u00e0o v\u00e0 \u0111\u1ea7u ra c\u1ee7a m\u1ed9t trong c\u00e1c quy tr\u00ecnh, t\u00f4i h\u1ecfi h\u1ecd, “Ai t\u1eeb Ph\u00f2ng h\u1ed7 tr\u1ee3 kinh doanh n\u00ean tham gia cu\u1ed9c h\u1ecdp n\u00e0y?<\/em>” Ph\u1ea3n h\u1ed3i t\u00f4i nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhanh ch\u00f3ng v\u00e0 c\u01b0\u01a1ng quy\u1ebft: “T\u1ea1i sao h\u1ecd c\u1ea7n ph\u1ea3i tham gia? Ch\u00fang t\u00f4i s\u1ebd n\u00f3i cho h\u1ecd bi\u1ebft h\u1ecd c\u1ea7n l\u00e0m g\u00ec<\/em>.”<\/p>\n

T\u00f4i xin l\u00e0m r\u00f5, nh\u1eadn \u0111\u1ecbnh tr\u00ean kh\u00f4ng mang t\u00ednh ch\u1ea5t \u00e1c \u00fd. N\u00f3 ch\u1ec9 th\u1ec3 hi\u1ec7n r\u00f5 r\u00e0ng nh\u1eadn th\u1ee9c ti\u1ec1m \u1ea9n c\u1ee7a ng\u01b0\u1eddi n\u00f3i v\u00e0 th\u1eadt s\u1ef1 r\u1ea5t ph\u1ed5 bi\u1ebfn trong c\u00e1c d\u1ef1 \u00e1n m\u00e0 qu\u1ea3n l\u00fd thay \u0111\u1ed5i kh\u00f4ng \u0111\u01b0\u1ee3c tri\u1ec3n khai thu\u1eadn l\u1ee3i. V\u00e0 n\u00f3 d\u1eabn \u0111\u1ebfn c\u00e1i k\u1ebft: S\u1ef1 th\u1ea5t b\u1ea1i. C\u00e2u tr\u1ea3 l\u1eddi tr\u00ean \u0111\u00e3 ph\u1ea3n \u00e1nh ch\u00e2n th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a qu\u1ea3n l\u00fd thay \u0111\u1ed5i \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ef1 \u00e1n.<\/p>\n

Qu\u1ea3n l\u00fd thay \u0111\u1ed5i (change management)<\/em> l\u00e0 s\u1ef1 th\u1ea5u hi\u1ec3u gi\u00e1 tr\u1ecb t\u00e1c \u0111\u1ed9ng m\u00e0 nh\u1eefng thay \u0111\u1ed5i trong d\u1ef1 \u00e1n s\u1ebd mang l\u1ea1i, c\u1ea3 tr\u1ef1c ti\u1ebfp v\u00e0 gi\u00e1n ti\u1ebfp. M\u1ed9t s\u1ed1 d\u1ef1 \u00e1n s\u1ebd mang l\u1ea1i s\u1ef1 thay \u0111\u1ed5i to\u00e0n di\u1ec7n. C\u00f2n nh\u1eefng d\u1ef1 \u00e1n kh\u00e1c l\u1ea1i \u1ea3nh h\u01b0\u1edfng \u00edt h\u01a1n, v\u00e0 h\u1ea7u nh\u01b0 kh\u00f4ng \u0111\u00e1ng k\u1ec3 v\u1edbi c\u00e1c b\u00ean li\u00ean quan. Tuy nhi\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u00e1c \u0111\u1ed9ng v\u00e0 \u1ea3nh h\u01b0\u1edfng c\u1ee7a thay \u0111\u1ed5i \u0111\u1ebfn c\u00e1c b\u00ean li\u00ean quan trong d\u1ef1 \u00e1n.<\/p>\n

C\u1ea7n s\u1edbm thu h\u00fat c\u00e1c b\u00ean li\u00ean quan trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai d\u1ef1 \u00e1n v\u00e0 s\u1eb5n s\u00e0ng l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 hi\u1ec3u quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. M\u1ed7i b\u00ean li\u00ean quan c\u00f3 m\u1ed9t g\u00f3c nh\u00ecn ri\u00eang cho d\u1ef1 \u00e1n v\u00e0 c\u00e1c th\u00e1ch th\u1ee9c m\u00e0 d\u1ef1 \u00e1n \u0111ang \u0111\u1ed1i di\u1ec7n. Ch\u00fang ta th\u01b0\u1eddng gi\u1edbi h\u1ea1n c\u00e1c b\u00ean li\u00ean quan – v\u00e0 do \u0111\u00f3, gi\u1edbi h\u1ea1n c\u00e1c quan \u0111i\u1ec3m ch\u00fang ta ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c.<\/p>\n

Trong b\u00e0i vi\u1ebft n\u00e0y, t\u00f4i s\u1ebd ph\u00e2n t\u00edch c\u00e1c y\u1ebfu t\u1ed1 nh\u1eb1m gi\u00fap b\u1ea1n n\u1eafm b\u1eaft c\u00e1c quan \u0111i\u1ec3m c\u1ee7a c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 h\u01b0\u1edbng t\u1edbi k\u1ebft qu\u1ea3: d\u1ef1 \u00e1n b\u1ec1n v\u1eefng trong th\u1eddi gian d\u00e0i.<\/p>\n

\u0110\u1ec3 hi\u1ec3u t\u1ea5t c\u1ea3 c\u00e1c g\u00f3c nh\u00ecn v\u1ec1 d\u1ef1 \u00e1n, tr\u01b0\u1edbc ti\u00ean ch\u00fang ta ph\u1ea3i x\u00e1c \u0111\u1ecbnh v\u00e0 ti\u1ebfp c\u1eadn v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan – \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng ng\u01b0\u1eddi s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng nhi\u1ec1u nh\u1ea5t b\u1edfi s\u1ef1 thay \u0111\u1ed5i. \u0110i\u1ec1u n\u00e0y nghe c\u00f3 v\u1ebb \u0111\u01a1n gi\u1ea3n, nh\u01b0ng th\u1eadt ng\u1ea1c nhi\u00ean l\u00e0 c\u00f3 r\u1ea5t nhi\u1ec1u d\u1ef1 \u00e1n l\u1ea1i kh\u00f4ng th\u1ef1c hi\u1ec7n t\u1ed1t c\u00f4ng vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean li\u00ean quan. Ta c\u1ea7n t\u00ecm hi\u1ec3u xem ai \u2013 nh\u00f3m n\u00e0o s\u1ebd c\u00f3 li\u00ean quan, v\u00e0 sau \u0111\u00f3, qu\u0103ng t\u1ea5m l\u01b0\u1edbi ra xa v\u00e0 r\u1ed9ng h\u01a1n n\u1eefa \u0111\u1ec3 thu h\u00fat c\u00e0ng nhi\u1ec1u ng\u01b0\u1eddi c\u00e0ng t\u1ed1t. \u0110i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 t\u1ea5t c\u1ea3 c\u00e1c nh\u00f3m n\u00e0y c\u1ea7n t\u00edch c\u1ef1c tham gia v\u00e0o d\u1ef1 \u00e1n, ta ch\u1ec9 c\u1ea7n bi\u1ebft v\u1ec1 s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a h\u1ecd.<\/p>\n

Th\u1eadt kh\u00f4ng may, trong r\u1ea5t nhi\u1ec1u d\u1ef1 \u00e1n, ta th\u01b0\u1eddng h\u1ea1n ch\u1ebf s\u1ef1 tham gia c\u1ee7a c\u00e1c b\u00ean li\u00ean quan b\u1eb1ng c\u00e1ch \u0111\u01a1n gi\u1ea3n: kh\u00f4ng x\u00e1c \u0111\u1ecbnh h\u1ecd l\u00e0 b\u00ean li\u00ean quan<\/strong>. Nh\u01b0 v\u1eady, \u0111\u1ea3m b\u1ea3o quan \u0111i\u1ec3m c\u1ee7a h\u1ecd kh\u00f4ng bao gi\u1edd \u1edf trong danh s\u00e1ch, ho\u1eb7c n\u1ebfu c\u00f3, ta ch\u1ec9 ti\u1ebfp c\u1eadn quan \u0111i\u1ec3m \u0111\u00f3 m\u1ed9t c\u00e1ch gi\u00e1n ti\u1ebfp th\u00f4ng qua nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. Th\u01b0\u1eddng ch\u00fang ta s\u1ebd x\u00e1c \u0111\u1ecbnh m\u1ed9t nh\u00f3m b\u00ean li\u00ean quan nh\u1ecf h\u01a1n v\u00e0 cho ph\u00e9p h\u1ecd cung c\u1ea5p c\u00e1c \u0111\u1ea7u v\u00e0o c\u1ea7n thi\u1ebft trong d\u1ef1 \u00e1n. H\u1ea7u h\u1ebft trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p nh\u01b0 v\u1eady, ta \u0111\u00e3 cho ph\u00e9p m\u1ed9t nh\u00f3m h\u1ea1n ch\u1ebf c\u00e1c b\u00ean li\u00ean quan \u0111\u01b0a ra gi\u1ea3 \u0111\u1ecbnh v\u1ec1 nh\u1eefng g\u00ec c\u00e1c b\u00ean li\u00ean quan ti\u1ec1m n\u0103ng c\u00f3 th\u1ec3 n\u00f3i, thay v\u00ec th\u1ef1c s\u1ef1 li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ecd. “Ch\u00fang t\u00f4i bi\u1ebft h\u1ecd s\u1ebd n\u00f3i g\u00ec b\u1edfi v\u00ec ch\u00fang t\u00f4i \u0111\u00e3 nghe h\u1ecd ph\u00e0n n\u00e0n, r\u00ean r\u1ec9, c\u00e0u nh\u00e0u nhi\u1ec1u l\u1ea7n trong qu\u00e1 kh\u1ee9.”<\/em><\/p>\n

M\u1ed9t v\u00ed d\u1ee5 v\u1ec1 \u0111i\u1ec1u n\u00e0y l\u00e0 m\u1ed9t d\u1ef1 \u00e1n t\u00f4i \u0111\u00e3 l\u00e0m v\u00e0o n\u0103m ngo\u00e1i trong giai \u0111o\u1ea1n th\u1ef1c hi\u1ec7n m\u1ed9t lo\u1ea1t c\u00e1c h\u1ed9i th\u1ea3o d\u1ef1 \u00e1n. T\u00ean c\u1ee7a Harry li\u00ean t\u1ee5c xu\u1ea5t hi\u1ec7n trong nh\u1eefng cu\u1ed9c h\u1ecdp \u0111\u00f3. Nh\u1eefng ng\u01b0\u1eddi tham gia li\u00ean t\u1ee5c nh\u1eafc \u0111\u1ebfn c\u00e1i t\u00ean Harry; h\u1ecd m\u01a1 h\u1ed3 v\u1ec1 quan \u0111i\u1ec3m ch\u00ednh x\u00e1c c\u1ee7a Harry. R\u00f5 r\u00e0ng, Harry v\u00e0 b\u1ed9 ph\u1eadn m\u00e0 anh \u0111\u1ea1i di\u1ec7n (Tuy\u1ec3n d\u1ee5ng) c\u00f3 quan \u0111i\u1ec3m ri\u00eang v\u1ec1 s\u1ef1 thay \u0111\u1ed5i m\u00e0 d\u1ef1 \u00e1n c\u00f3 kh\u1ea3 n\u0103ng mang l\u1ea1i. Nh\u01b0 v\u1eady, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 anh ph\u1ea3i xu\u1ea5t hi\u1ec7n \u1edf cu\u1ed9c h\u1ecdp ti\u1ebfp theo. T\u00f4i h\u1ecfi nh\u1eefng ng\u01b0\u1eddi tham gia, “Ch\u00fang ta c\u00f3 th\u1ec3 m\u1eddi Harry \u0111\u1ebfn cu\u1ed9c h\u1ecdp ti\u1ebfp theo c\u1ee7a ch\u00fang ta kh\u00f4ng?” \u0110\u1ec1 xu\u1ea5t n\u00e0y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1eb1ng m\u1ed9t ti\u1ebfng vang “T\u1ea5t nhi\u00ean!” H\u1ecd kh\u00f4ng ph\u1ee7 nh\u1eadn quan \u0111i\u1ec3m c\u1ee7a Harry, nh\u01b0ng l\u1ea1i kh\u00f4ng ho\u00e0n to\u00e0n hi\u1ec3u \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb m\u00e0 anh ta c\u00f3 th\u1ec3 mang \u0111\u1ebfn cho cu\u1ed9c th\u1ea3o lu\u1eadn cho \u0111\u1ebfn khi \u0111\u01b0\u1ee3c g\u1ee3i \u00fd.<\/p>\n

C\u00e2u h\u1ecfi t\u00f4i h\u1ecfi th\u01b0\u1eddng xuy\u00ean t\u1ea1i c\u00e1c cu\u1ed9c h\u1ecdp d\u1ef1 \u00e1n c\u1ee7a t\u00f4i l\u00e0: “T\u1ea1i cu\u1ed9c h\u1ecdp ti\u1ebfp theo, c\u00f3 ai kh\u00e1c n\u00ean l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a cu\u1ed9c th\u1ea3o lu\u1eadn kh\u00f4ng?” T\u00f4i lu\u00f4n h\u00e0i l\u00f2ng v\u1edbi c\u00e1c ph\u1ea3n \u1ee9ng. Khi c\u00e1c b\u00ean li\u00ean quan \u0111\u00e3 \u0111\u01b0\u1ee3c m\u1eddi v\u00e0o b\u00e0n, nh\u00f3m d\u1ef1 \u00e1n c\u1ea7n l\u1eafng nghe h\u1ecd. V\u00e0 b\u1eb1ng c\u00e1ch l\u1eafng nghe, t\u00f4i ng\u1ee5 \u00fd l\u00e0 th\u1ef1c s\u1ef1 l\u1eafng nghe<\/em>. Ch\u00fang ta c\u1ea7n l\u1eafng nghe v\u1edbi \u0111\u00f4i tai v\u00e0 tr\u00ed \u00f3c c\u1edfi m\u1edf m\u00e0 kh\u00f4ng thi\u00ean v\u1ecb, th\u00e0nh ki\u1ebfn \u200b\u200bhay ph\u00e1n x\u00e9t. C\u00e1c b\u00ean li\u00ean quan \u0111\u1ec1u c\u00f3 quan \u0111i\u1ec3m quan tr\u1ecdng v\u1ec1 t\u00e1c \u0111\u1ed9ng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i v\u00e0 \u0111\u1ec1u hy v\u1ecdng c\u00f3 ai \u0111\u00f3 s\u1eb5n s\u00e0ng l\u1eafng nghe h\u1ecd. H\u1ecd mu\u1ed1n v\u00e0 c\u1ea7n m\u1ed9t kh\u00f4ng gian \u0111\u1ec3 th\u1ec3 hi\u1ec7n hy v\u1ecdng, n\u1ed7i s\u1ee3 h\u00e3i, th\u1ea5t v\u1ecdng v\u00e0 lo l\u1eafng c\u1ee7a m\u00ecnh.<\/p>\n

H\u1ecd hy v\u1ecdng v\u00e0o s\u1ef1 ti\u1ebfp thu. \u0110i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd thay \u0111\u1ed5i. Th\u1eadt kh\u00f4ng may, ta th\u01b0\u1eddng ch\u1ec9 c\u00f3 xu h\u01b0\u1edbng ki\u00ean nh\u1eabn khi h\u1ecd \u0111\u1ed3ng \u00fd quan \u0111i\u1ec3m c\u1ee7a ta v\u00e0 c\u00f3 th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c v\u1ec1 d\u1ef1 \u00e1n. Ngay khi c\u00e1c b\u00ean li\u00ean quan b\u1eaft \u0111\u1ea7u b\u00e0y t\u1ecf nh\u1eefng v\u01b0\u1edbng m\u1eafc ho\u1eb7c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, ta kh\u00f4ng ch\u00fa t\u00e2m v\u00e0o nh\u1eefng g\u00ec h\u1ecd n\u00f3i n\u1eefa b\u1edfi v\u00ec quan \u0111i\u1ec3m c\u1ee7a h\u1ecd b\u00e2y gi\u1edd ch\u1ec9 r\u00ean r\u1ec9 v\u00e0 ph\u00e0n n\u00e0n. Th\u00f4ng th\u01b0\u1eddng, ta nhanh ch\u00f3ng gi\u1ea3m b\u1edbt quan \u0111i\u1ec3m c\u1ee7a h\u1ecd v\u00e0 c\u1eaft ng\u1eafn cu\u1ed9c th\u1ea3o lu\u1eadn.<\/p>\n

B\u1ea1n \u0111\u00e3 t\u1eebng nghe c\u00e2u n\u00e0y ch\u01b0a? “Ch\u00fang t\u00f4i \u0111\u00e3 tr\u00ecnh b\u00e0y v\u1edbi h\u1ecd r\u1ed3i, nh\u01b0ng kh\u00f4ng ai l\u1eafng nghe.”<\/em> \u0110\u00e2y l\u00e0 m\u1ed9t h\u1ea1n ch\u1ebf \u0111i\u1ec3n h\u00ecnh v\u1ec1 c\u00e1c thay \u0111\u1ed5i trong tri\u1ec3n khai d\u1ef1 \u00e1n. D\u1ef1 \u00e1n k\u1ebft th\u00fac, s\u1ef1 thay \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c thi nh\u01b0ng nh\u1eadn ngay th\u1ea5t b\u1ea1i. Th\u01b0\u1eddng th\u00ec nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i c\u00f9ng (end users) \u0111\u00e3 b\u1ecb xem nh\u1eb9 ho\u1eb7c ph\u1edbt l\u1edd v\u00e0 d\u1eabn \u0111\u1ebfn k\u1ebft qu\u1ea3 l\u00e0 s\u1ef1 t\u1ed5n th\u1ea5t c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

T\u1eeb g\u00f3c \u0111\u1ed9 qu\u1ea3n l\u00fd thay \u0111\u1ed5i, \u0111\u00e2y ch\u1ec9 l\u00e0 kh\u1edfi \u0111\u1ea7u c\u1ee7a m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u00e1 tr\u1ecb. Khi ai \u0111\u00f3 th\u1ec3 hi\u1ec7n m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd, ta c\u1ea7n ph\u1ea3i ti\u1ebfp t\u1ee5c cu\u1ed9c h\u1ed9i tho\u1ea1i. L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, ch\u00fang ta c\u1ea7n c\u00f3 s\u1ef1 t\u1ef1 tin, s\u1eb5n l\u00f2ng l\u1eafng nghe v\u00e0 ch\u1ea5p nh\u1eadn c\u00e1c quan \u0111i\u1ec3m b\u1edfi v\u00ec h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ecbnh v\u1ecb \u0111\u01b0\u1ee3c nh\u1eefng l\u1ed7 h\u1ed5ng c\u1ee7a d\u1ef1 \u00e1n. Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, nh\u1eefng quan \u0111i\u1ec3m b\u1ecb ph\u1edbt l\u1edd n\u00e0y c\u00f3 gi\u00e1 tr\u1ecb nh\u01b0 nh\u1eefng t\u00edn hi\u1ec7u c\u1ea3nh b\u00e1o s\u1edbm cho th\u1ea5y k\u1ebft qu\u1ea3 c\u1ee7a d\u1ef1 \u00e1n s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c ch\u1ea5p nh\u1eadn ho\u00e0n to\u00e0n. Ch\u00fang ta c\u1ea7n ph\u1ea3i l\u1eafng nghe h\u1ecd ngay t\u1eeb \u0111\u1ea7u.<\/p>\n

Cu\u1ed1i c\u00f9ng, khi l\u1eafng nghe c\u00e1c b\u00ean li\u00ean quan, ch\u00fang ta c\u1ea7n ph\u1ea3i n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. Ta c\u1ea7n t\u00f4n tr\u1ecdng gi\u00e1 tr\u1ecb nguy\u00ean b\u1ea3n c\u1ee7a quan \u0111i\u1ec3m h\u1ecd tr\u00ecnh b\u00e0y. C\u00e0ng sa v\u00e0o t\u00f3m t\u1eaft \u00fd ki\u1ebfn c\u1ee7a h\u1ecd, ta c\u00e0ng \u00e1p \u0111\u1eb7t th\u00e0nh ki\u1ebfn v\u00e0o nh\u1eefng \u0111i\u1ec1u ta nghe \u0111\u01b0\u1ee3c.<\/p>\n

M\u1ed9t khi \u0111\u00e3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u00e1c \u00fd t\u01b0\u1edfng, ch\u00fang ta n\u00ean s\u00e0ng l\u1ecdc, ph\u00e2n lo\u1ea1i v\u00e0 s\u1eafp x\u1ebfp n\u00f3 theo tr\u1eadt t\u1ef1. \u0110\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng v\u00ec hai l\u00fd do: \u0111\u1ea7u ti\u00ean, \u0111\u1ea3m b\u1ea3o ta hi\u1ec3u nh\u1eefng g\u00ec h\u1ecd n\u00f3i; v\u00e0, quan tr\u1ecdng h\u01a1n, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c b\u00ean li\u00ean quan hi\u1ec3u ch\u00fang ta \u0111\u00e3 th\u1ef1c s\u1ef1 ti\u1ebfp thu \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p.<\/p>\n

Sau khi l\u00e0m \u0111i\u1ec1u n\u00e0y, ta n\u00ean cung c\u1ea5p c\u00e1c v\u0103n b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ed1ng nh\u1ea5t, v\u1edbi c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp cho c\u00e1c b\u00ean li\u00ean quan v\u00e0 y\u00eau c\u1ea7u h\u1ecd xem x\u00e9t l\u1ea1i. H\u1ecd c\u1ea7n ph\u1ea3i nh\u00ecn th\u1ea5y nh\u1eefng g\u00ec h\u1ecd n\u00f3i \u0111\u1ec3 x\u00e1c nh\u1eadn r\u1eb1ng ta n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi, \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh l\u1ed7i, thi\u1ebfu s\u00f3t ho\u1eb7c kho\u1ea3ng tr\u1ed1ng. Nh\u00f3m d\u1ef1 \u00e1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 tin t\u01b0\u1edfng n\u1ebfu h\u1ecd c\u00f3 th\u1ec3 n\u1eafm b\u1eaft v\u00e0 ph\u1ea3n \u00e1nh quan \u0111i\u1ec3m c\u1ee7a nhi\u1ec1u b\u00ean li\u00ean quan kh\u00e1c nhau.<\/p>\n

Cu\u1ed1i c\u00f9ng, nh\u1eefng \u00fd ki\u1ebfn t\u00f4i \u0111\u00e3 n\u00eau \u1edf tr\u00ean th\u1ef1c s\u1ef1 kh\u00f4ng kh\u00e1c nhi\u1ec1u so v\u1edbi c\u00e1c b\u01b0\u1edbc thu th\u1eadp y\u00eau c\u1ea7u d\u1ef1 \u00e1n. Tuy nhi\u00ean, v\u1edbi nhi\u1ec1u d\u1ef1 \u00e1n, ta l\u1ea1i t\u1eadp trung v\u00e0o c\u1ea5u tr\u00fac c\u1ee7a h\u1ec7 th\u1ed1ng v\u00e0 kh\u00f4ng l\u1eafng nghe nh\u1eefng t\u00e1c \u0111\u1ed9ng m\u00e0 h\u1ec7 th\u1ed1ng m\u1edbi mang l\u1ea1i. Ch\u00fang ta c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t \u1ee9ng d\u1ee5ng \u0111\u1eb3ng c\u1ea5p th\u1ebf gi\u1edbi, nh\u01b0ng n\u1ebfu ta kh\u00f4ng hi\u1ec3u v\u00e0 k\u1ebft h\u1ee3p t\u00e1c \u0111\u1ed9ng c\u1ee7a \u1ee9ng d\u1ee5ng m\u1edbi n\u00e0y l\u00ean ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i c\u00f9ng v\u00e0o d\u1ef1 \u00e1n, m\u1ecdi th\u1ee9 s\u1ebd tr\u1edf n\u00ean v\u00f4 ngh\u0129a.<\/p>\n

\u0110\u1ed3ng \u00fd l\u00e0 qu\u00e1 tr\u00ecnh n\u00e0y s\u1ebd m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 n\u00f3 gia t\u0103ng th\u00eam s\u1ef1 ph\u1ee9c t\u1ea1p t\u1ed5ng th\u1ec3 c\u1ee7a d\u1ef1 \u00e1n. Nh\u01b0ng ti\u1ec1m n\u0103ng l\u1edbn nh\u1ea5t l\u00e0 k\u1ebft qu\u1ea3 d\u1ef1 \u00e1n s\u1ebd \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p th\u00e0nh c\u00f4ng v\u00e0o kinh doanh. Ch\u00fang ta quan s\u00e1t th\u1ea5y qu\u00e1 nhi\u1ec1u d\u1ef1 \u00e1n th\u1ea5t b\u1ea1i. \u0110\u1eebng \u0111\u1ec3 d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n l\u1eb7p l\u1ea1i v\u1ebft xe \u0111\u1ed5 \u0111\u00f3 ch\u1ec9 v\u00ec b\u1ea1n kh\u00f4ng c\u00e2n nh\u1eafc t\u1ea5t c\u1ea3 c\u00e1c quan \u0111i\u1ec3m kh\u00e1c nhau c\u1ee7a c\u00e1c b\u00ean li\u00ean quan.<\/p>\n

\u00a0<\/p>\n

Ngu\u1ed3n:https:\/\/www.projectmanagement.com\/articles\/268525\/Change-Management–Understanding-Perspectives<\/p>\n

Ng\u01b0\u1eddi d\u1ecbch: Kat – Masterskills<\/p>\n

\u00a0<\/p>\n

nh\u1eefng b\u00e0i vi\u1ebft li\u00ean quan:<\/strong><\/p>\n

1. B\u00ed k\u00edp thi \u0110\u1eacU PMP<\/sup> ngay l\u1ea7n thi \u0111\u1ea7u, l\u1ea5y ch\u1ee9ng ch\u1ec9 Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/p>\n

2. B\u1eadt m\u00ed l\u00ed do t\u1ea1i sao c\u00e1c V\u0103n ph\u00f2ng Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n Alige \u0111\u01b0\u1ee3c v\u00ed v\u1edbi lo\u00e0i chim Ru\u1ed3i?<\/p>\n

3. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 th\u00f4ng d\u1ecbch vi\u00ean<\/p>\n

\u00a0<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1ea7u n\u0103m nay, t\u00f4i \u0111\u00e3 tri\u1ec3n khai m\u1ed9t d\u1ef1 \u00e1n h\u1ed7 tr\u1ee3 m\u1ed9t c\u00f4ng ty l\u1edbn c\u1ea3i thi\u1ec7n h\u00e0ng lo\u1ea1t c\u00e1c quy tr\u00ecnh t\u00e0i ch\u00ednh. C\u00e1c quy tr\u00ecnh \u0111\u1ec1u li\u00ean quan m\u1eadt thi\u1ebft \u0111\u1ebfn hai b\u00ean: V\u1eadn h\u00e0nh v\u00e0 H\u1ed7 tr\u1ee3 kinh doanh. V\u00e0 c\u1ea3 hai \u0111\u1ec1u ho\u00e0n to\u00e0n kh\u00f4ng c\u00f3 c\u00e1i nh\u00ecn t\u00edch c\u1ef1c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/38041"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=38041"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/38041\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=38041"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=38041"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=38041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}