{"id":3873,"date":"2023-11-30T03:44:05","date_gmt":"2023-11-30T03:44:05","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3873"},"modified":"2023-11-30T03:36:11","modified_gmt":"2023-11-30T03:36:11","slug":"dieu-hanh-hop-di-bat-bien-ung-van-bien","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dieu-hanh-hop-di-bat-bien-ung-van-bien.html","title":{"rendered":"\u0110i\u1ec1u h\u00e0nh h\u1ecdp d\u0129 b\u1ea5t bi\u1ebfn \u1ee9ng v\u1ea1n bi\u1ebfn"},"content":{"rendered":"
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Khi \u0111\u00e3 chu\u1ea9n b\u1ecb k\u1ef9 c\u00e0ng ch\u01b0\u01a1ng tr\u00ecnh ngh\u1ecb s\u1ef1 v\u00e0 khung th\u1eddi gian, hi\u1ec7u qu\u1ea3 h\u1ecdp ph\u1ee5 thu\u1ed9c v\u00e0o kh\u1ea3 n\u0103ng gi\u1eef th\u1ebf ch\u1ee7 \u0111\u1ed9ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, \u0111\u1ea3m b\u1ea3o \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau \u0111\u1ec1 ra c\u1ee7a ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh h\u1ecdp.<\/strong><\/h2>\n<\/div>\n
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Trong m\u1ed9t b\u00e0i vi\u1ebft \u0111\u0103ng tr\u00ean t\u1ea1p ch\u00ed Harvard Business Review (Hoa K\u1ef3), t\u00e1c gi\u1ea3 Antony Jay, c\u1ed1 Ch\u1ee7 t\u1ecbch c\u00f4ng ty Video Arts, Ltd (Anh qu\u1ed1c), \u0111\u00e3 t\u1eebng \u0111\u01b0a ra nh\u1eefng ph\u00e2n t\u00edch v\u1ec1 vai tr\u00f2 c\u1ee7a nh\u00e0 ch\u1ee7 tr\u00ec cu\u1ed9c h\u1ecdp. Theo \u0111\u00f3, ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh c\u1ea7n hi\u1ec3u vai tr\u00f2 ki\u1ec3m so\u00e1t c\u1ee7a m\u00ecnh kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c \u00e1p \u0111\u1eb7t \u00fd ki\u1ebfn c\u00e1 nh\u00e2n l\u00ean c\u00e1c th\u00e0nh vi\u00ean tham d\u1ef1, m\u00e0 l\u00e0 bi\u1ebfn m\u1ee5c ti\u00eau chung c\u1ee7a c\u1ea3 t\u1eadp th\u1ec3 th\u00e0nh khung, l\u00e0m gi\u1edbi h\u1ea1n \u0111\u1ec3 ng\u0103n ng\u1eeba nh\u1eefng c\u00e1 nh\u00e2n \u0111ang c\u00f3 nguy c\u01a1 ph\u00e1t bi\u1ec3u sai ch\u1ee7 \u0111\u1ec1, lan man v\u00e0 l\u00e0m ch\u1eadm ti\u1ebfn tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a bu\u1ed5i trao \u0111\u1ed5i theo d\u1ef1 \u0111\u1ecbnh ban \u0111\u1ea7u.<\/p>\n

Vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi ch\u1ee7 tr\u00ec cu\u1ed9c h\u1ecdp<\/h2>\n

\u0110i\u1ec1u h\u00e0nh m\u1ed9t cu\u1ed9c h\u1ecdp l\u00e0 k\u1ef9 n\u0103ng thu\u1ed9c v\u1ec1 n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o. Ch\u1ee7 to\u1ea1 tr\u01b0\u1edbc h\u1ebft c\u1ea7n ph\u1ea3i n\u1eafm b\u1eaft r\u00f5 v\u1ec1 m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c trao \u0111\u1ed5i, t\u1ea1i sao ng\u00e0y h\u00f4m nay l\u1ea1i c\u00f3 cu\u1ed9c h\u1ecdp n\u00e0y, v\u00e0 \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean tham d\u1ef1 n\u1eafm r\u00f5 n\u1ed9i dung s\u1ef1 ki\u1ec7n \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 c\u00f3 \u0111\u00f3ng g\u00f3p ho\u1eb7c chu\u1ea9n b\u1ecb cho cu\u1ed9c h\u1ecdp.<\/p>\n

\u201cV\u00ed d\u1ee5 nh\u01b0 trong m\u1ed9t s\u1ed1 h\u1ed9i ngh\u1ecb ban gi\u00e1m \u0111\u1ed1c t\u00f4i \u0111\u00e3 t\u1eebng tham gia, m\u1ed7i gi\u00e1m \u0111\u1ed1c s\u1ebd thay phi\u00ean nhau ch\u1ee7 tr\u00ec cu\u1ed9c h\u1ecdp. H\u1ecd s\u1ebd ph\u1ea3i chu\u1ea9n b\u1ecb t\u00e0i li\u1ec7u cho cu\u1ed9c h\u1ecdp \u0111\u00f3, g\u1ed3m ch\u01b0\u01a1ng tr\u00ecnh ngh\u1ecb s\u1ef1 v\u00e0 nh\u1eefng b\u00e1o c\u00e1o k\u00e8m theo, \u0111\u1ed3ng th\u1eddi y\u00eau c\u1ea7u m\u1ed7i ng\u01b0\u1eddi tham gia h\u1ecdp \u0111\u1ec1u ph\u1ea3i nghi\u00ean c\u1ee9u tr\u01b0\u1edbc. Trong nh\u1eefng cu\u1ed9c h\u1ecdp ki\u1ec3u n\u00e0y, n\u1ebfu v\u1ecb gi\u00e1m \u0111\u1ed1c n\u00e0o m\u00e0 kh\u00f4ng xem tr\u01b0\u1edbc t\u00e0i li\u1ec7u th\u00ec h\u1ecd s\u1ebd kh\u00f4ng th\u1ec3 \u0111\u00f3ng g\u00f3p b\u1ea5t c\u1ee9 \u00fd ki\u1ebfn g\u00ec<\/em>\u201d, b\u00e0 Nguy\u1ec5n Thanh H\u01b0\u01a1ng, Gi\u00e1m \u0111\u1ed1c Nh\u00e2n s\u1ef1 ManpowerGroup Vi\u1ec7t Nam kh\u1eb3ng \u0111\u1ecbnh.<\/p>\n

Xuy\u00ean su\u1ed1t cu\u1ed9c h\u1ecdp, vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi ch\u1ee7 tr\u00ec l\u00e0 \u0111i\u1ec1u h\u00e0nh v\u00e0 ki\u1ec3m so\u00e1t n\u1ed9i dung, th\u1eddi gian v\u00e0 tr\u00ecnh t\u1ef1 cu\u1ed9c h\u1ecdp, th\u1ec3 hi\u1ec7n qua vi\u1ec7c l\u1eafng nghe k\u1ef9 c\u00e0ng v\u00e0 \u0111i\u1ec1u ph\u1ed1i cu\u1ed9c h\u1ecdp theo \u0111\u00fang m\u1ee5c ti\u00eau. Khi b\u1eaft \u0111\u1ea7u m\u1ecdi cu\u1ed9c h\u1ecdp, ch\u1ee7 to\u1ea1 s\u1ebd ph\u1ea3i th\u00f4ng b\u00e1o r\u1ea5t r\u00f5 r\u00e0ng v\u1edbi nh\u1eefng th\u00e0nh vi\u00ean tham d\u1ef1 \u0111\u00e2u l\u00e0 m\u1ee5c ti\u00eau c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c sau cu\u1ed9c h\u1ecdp. V\u1edbi nh\u1eefng ch\u1ee7 \u0111\u1ec1 d\u00e0i v\u00e0 ph\u1ee9c t\u1ea1p, nhi\u1ec7m v\u1ee5 c\u1ee7a ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh l\u00e0 x\u00e2y d\u1ef1ng c\u1ea5u tr\u00fac cu\u1ed9c h\u1ecdp m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd, th\u1eadm ch\u00ed l\u00e0 vi\u1ebft ra nh\u1eefng ti\u00eau \u0111\u1ec1 \u0111\u1ec3 c\u00e1c th\u00e0nh vi\u00ean tham d\u1ef1 d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft d\u00f2ng th\u1ea3o lu\u1eadn. M\u1ed9t ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh gi\u1ecfi s\u1ebd bi\u1ebft t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0o, m\u00ecnh s\u1ebd n\u00f3i v\u1ec1 v\u1ea5n \u0111\u1ec1 g\u00ec v\u00e0 l\u00fac n\u00e0o c\u1ea7n d\u1eebng ph\u00e1t bi\u1ec3u \u0111\u1ec3 l\u1eafng nghe th\u00eam \u00fd ki\u1ebfn c\u1ee7a nh\u1eefng ng\u01b0\u1eddi hi\u1ec7n di\u1ec7n trong cu\u1ed9c h\u1ecdp. Cu\u1ed1i c\u00f9ng, ng\u01b0\u1eddi ch\u1ee7 tr\u00ec c\u1ea7n t\u1ed5ng k\u1ebft nhanh v\u00e0 r\u00f5 r\u00e0ng nh\u1eefng g\u00ec cu\u1ed9c h\u1ecdp \u0111\u00e3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c.<\/p>\n

Gi\u1ea3i quy\u1ebft kh\u00e9o l\u00e9o v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh<\/h2>\n

Theo \u00f4ng Nguy\u1ec5n T\u1ea5n Hi\u1ebfu, \u0111\u1ed3ng s\u00e1ng l\u1eadp v\u00e0 Gi\u00e1m \u0111\u1ed1c Kinh doanh c\u1ee7a Kyna Group, m\u1ed9t ng\u01b0\u1eddi ch\u1ee7 tr\u00ec cu\u1ed9c h\u1ecdp t\u1ed1t s\u1ebd c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh th\u1ea3o lu\u1eadn v\u00e0 bi\u1ebft can thi\u1ec7p, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ee9c th\u1eddi. C\u00f3 nhi\u1ec1u c\u00e1ch l\u1ecbch s\u1ef1 \u0111\u1ec3 ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh th\u1ec3 hi\u1ec7n s\u1ef1 can thi\u1ec7p c\u1ee7a m\u00ecnh khi ng\u01b0\u1eddi kh\u00e1c ph\u00e1t bi\u1ec3u, nh\u01b0: r\u01b0\u1edbn ng\u01b0\u1eddi v\u1ec1 ph\u00eda tr\u01b0\u1edbc, nh\u00edu m\u00e0y, g\u1eadt \u0111\u1ea7u nh\u1eb9\u2026 Th\u00f4ng qua vi\u1ec7c \u0111\u01b0a \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i, ch\u1ee7 to\u1ea1 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1ecbp \u0111i\u1ec7u, ng\u1eef \u0111i\u1ec7u \u0111\u1ec3 ra d\u1ea5u hi\u1ec7u cho th\u1ea5y cu\u1ed9c h\u1ecdp c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ea9y nhanh ti\u1ebfn \u0111\u1ed9, ho\u1eb7c th\u1eddi gian c\u00f2n nhi\u1ec1u v\u00e0 khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi ti\u1ebfp t\u1ee5c \u0111\u01b0a ra \u00fd ki\u1ebfn.<\/p>\n

Cu\u1ed9c h\u1ecdp \u0111i \u0111\u1ebfn th\u00e0nh c\u00f4ng, hay sa v\u00e0o th\u1ea5t b\u1ea1i \u0111\u1ec1u c\u00f3 th\u1ec3 kh\u1edfi ngu\u1ed3n t\u1eeb nh\u1eefng di\u1ec5n bi\u1ebfn ngay trong khi \u0111ang th\u1ea3o lu\u1eadn. B\u00e0 H\u01b0\u01a1ng ch\u1ec9 ra nh\u1eefng d\u1ea5u hi\u1ec7u m\u00e0 ng\u01b0\u1eddi ch\u1ee7 tr\u00ec c\u1ea7n \u0111\u1ec3 \u00fd v\u00e0 c\u00f3 bi\u1ec7n ph\u00e1p x\u1eed l\u00fd k\u1ecbp th\u1eddi.<\/p>\n

1. Ng\u01b0\u1eddi nghe thi\u1ebfu t\u1eadp trung:<\/strong>\u00a0Kh\u00f4ng c\u00f3 g\u00ec g\u00e2y \u1ee9c ch\u1ebf h\u01a1n l\u00e0 vi\u1ec7c c\u00f3 ng\u01b0\u1eddi l\u01b0\u1edbt \u0111i\u1ec7n tho\u1ea1i, m\u1ed9t s\u1ed1 kh\u00e1c ng\u1eafm c\u1eeda s\u1ed5 ho\u1eb7c ng\u1ee7 g\u1eadt khi \u0111ang nghe ph\u00e1t bi\u1ec3u. Ch\u1ee7 to\u1ea1 c\u1ea7n t\u00e1c \u0111\u1ed9ng v\u00e0 k\u00e9o h\u1ecd tr\u1edf l\u1ea1i cu\u1ed9c h\u1ecdp. V\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u01a1 \u0111\u00e3ng, ng\u01b0\u1eddi ch\u1ee7 tr\u00ec c\u00f3 th\u1ec3 t\u1ebf nh\u1ecb nh\u1eafc v\u00e0 m\u1eddi h\u1ecd ph\u00e1t bi\u1ec3u \u00fd ki\u1ebfn.<\/p>\n

2. Cu\u1ed9c h\u1ecdp kh\u00f4ng c\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c:<\/strong>\u00a0Nhi\u1ec1u cu\u1ed9c h\u1ecdp tr\u1edf th\u00e0nh m\u00e0n \u0111\u1ecdc di\u1ec5n v\u0103n ho\u1eb7c \u0111\u1ed9c tho\u1ea1i m\u1ed9t chi\u1ec1u c\u1ee7a ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh b\u1edfi c\u00e1c th\u00e0nh vi\u00ean tham d\u1ef1 kh\u00f4ng \u0111\u01b0a ra quan \u0111i\u1ec3m. S\u1ef1 im l\u1eb7ng n\u00e0y c\u00f3 th\u1ec3 bi\u1ec3u hi\u1ec7n s\u1ef1 \u0111\u1ed3ng \u00fd, ho\u1eb7c kh\u00f4ng c\u00f3 \u00fd ki\u1ebfn g\u00ec \u0111\u1eb7c bi\u1ec7t, hay h\u1ecd c\u1ea7n l\u1eafng nghe c\u00e1c \u00fd ki\u1ebfn kh\u00e1c tr\u01b0\u1edbc khi m\u00ecnh ph\u00e1t bi\u1ec3u. Tuy v\u1eady, c\u00f3 hai lo\u1ea1i im l\u1eb7ng c\u00f3 h\u1ea1i cho cu\u1ed9c h\u1ecdp m\u00e0 ch\u1ee7 to\u1ea1 c\u1ea7n ch\u00fa \u00fd l\u00e0: (i) im l\u1eb7ng v\u00ec lo l\u1eafng, l\u00e0 khi ng\u01b0\u1eddi d\u1ef1 h\u1ecdp c\u1ea3m th\u1ea5y ng\u1ea1i \u0111\u01b0a ra quan \u0111i\u1ec3m, kh\u00f4ng d\u00e1m n\u00f3i; (ii) im l\u1eb7ng v\u00ec b\u1ea5t m\u00e3n, x\u1ea3y ra khi c\u00f3 ng\u01b0\u1eddi c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i v\u1edbi ch\u1ee7 \u0111\u1ec1 h\u1ecdp, v\u1edbi ch\u00ednh ng\u01b0\u1eddi ch\u1ee7 tr\u00ec v\u00e0 quy tr\u00ecnh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh trong cu\u1ed9c h\u1ecdp. T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u n\u00e0y \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft n\u1ebfu nh\u00e0 \u0111i\u1ec1u h\u00e0nh th\u1ec3 hi\u1ec7n mong mu\u1ed1n \u0111\u01b0\u1ee3c nghe \u00fd ki\u1ebfn c\u00e1c b\u00ean m\u1ed9t c\u00e1ch ch\u00e2n t\u00ecnh v\u00e0 thi\u1ec7n ch\u00ed.<\/p>\n

3. \u00dd ki\u1ebfn ph\u00e1t bi\u1ec3u kh\u00f4ng b\u00e1m theo ch\u1ee7 \u0111\u1ec1 cu\u1ed9c h\u1ecdp:<\/strong>\u00a0M\u1ed9t nh\u00e2n vi\u00ean khi \u0111\u1ee9ng l\u00ean ph\u00e1t bi\u1ec3u c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i \u0111\u1ec3 b\u00e0y t\u1ecf quan \u0111i\u1ec3m v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1c, kh\u00f4ng \u0111\u00fang tr\u1ecdng t\u00e2m. Vai tr\u00f2 c\u1ee7a ch\u1ee7 to\u1ea1 l\u00fac n\u00e0y l\u00e0 can thi\u1ec7p, b\u00e0y t\u1ecf c\u1ea3m \u01a1n v\u00e0 \u0111\u1ec1 ngh\u1ecb xem x\u00e9t c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y \u1edf m\u1ed9t bu\u1ed5i h\u1ecdp kh\u00e1c trong t\u01b0\u01a1ng lai ho\u1eb7c c\u00e1c bu\u1ed5i g\u1eb7p tr\u1ef1c ti\u1ebfp ri\u00eang gi\u1eefa hai b\u00ean.<\/p>\n

4. N\u00f3i lan man, d\u00e0i d\u00f2ng:<\/strong>\u00a0\u0110\u00e2y l\u00e0 tr\u01b0\u1eddng h\u1ee3p v\u00f4 c\u00f9ng ph\u1ed5 bi\u1ebfn \u1edf nhi\u1ec1u cu\u1ed9c h\u1ecdp m\u1eb7c d\u00f9 c\u00f3 th\u1ec3 nh\u1eefng \u00fd ki\u1ebfn h\u1ecd \u0111\u01b0a ra l\u00e0 r\u1ea5t th\u00fa v\u1ecb. M\u1ed9t ng\u01b0\u1eddi ph\u00e1t bi\u1ec3u l\u00e2u \u0111\u1ed3ng ngh\u0129a v\u1edbi qu\u1ef9 th\u1eddi gian cho ng\u01b0\u1eddi ti\u1ebfp theo b\u1ecb c\u1eaft gi\u1ea3m, g\u00e2y ra s\u1ef1 kh\u00f3 ch\u1ecbu v\u00e0 b\u1ea5t b\u00ecnh \u0111\u1eb3ng cho nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. V\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh, l\u00e3nh \u0111\u1ea1o c\u1ea7n c\u00f3 s\u1ef1 c\u0103n ch\u1ec9nh th\u1eddi gian v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ed7i th\u00e0nh vi\u00ean \u0111\u1ec1u c\u00f3 quy\u1ec1n ph\u00e1t bi\u1ec3u. \u00d4ng Hi\u1ebfu g\u1ee3i \u00fd r\u1eb1ng, ng\u01b0\u1eddi ch\u1ee7 tr\u00ec n\u00ean \u0111\u01b0a ra quy \u0111\u1ecbnh c\u1ee5 th\u1ec3 th\u1eddi l\u01b0\u1ee3ng cho m\u1ed7i ph\u00e1t bi\u1ec3u v\u00e0 y\u00eau c\u1ea7u m\u1ecdi th\u00e0nh vi\u00ean c\u1ea7n ch\u1ecdn l\u1ecdc nh\u1eefng \u00fd ki\u1ebfn ch\u1ee7 ch\u1ed1t \u0111\u1ec3 n\u00eau ra.<\/p>\n

5. Xung \u0111\u1ed9t \u00fd ki\u1ebfn:<\/strong>\u00a0Tr\u01b0\u1edbc h\u1ebft, c\u1ea7n ph\u1ea3i kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng vi\u1ec7c c\u00e0ng c\u00f3 nhi\u1ec1u \u00fd ki\u1ebfn \u0111\u01b0\u1ee3c \u0111\u01b0a ra trong cu\u1ed9c th\u1ea3o lu\u1eadn l\u00e0 d\u1ea5u hi\u1ec7u \u0111\u00e1ng m\u1eebng. Bu\u1ed5i trao \u0111\u1ed5i hi\u1ec7u qu\u1ea3 kh\u00f4ng bao gi\u1edd ch\u1ec9 l\u00e0 chu\u1ed7i c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i qua l\u1ea1i gi\u1eefa m\u1ed9t, hai th\u00e0nh vi\u00ean v\u00e0 ch\u1ee7 to\u1ea1. Ng\u01b0\u1ee3c l\u1ea1i, ng\u01b0\u1eddi ch\u1ee7 tr\u00ec n\u00ean khuy\u1ebfn kh\u00edch nhi\u1ec1u quan \u0111i\u1ec3m \u0111\u01b0\u1ee3c n\u00eau ra v\u00e0 \u0111i\u1ec1u ti\u1ebft vi\u1ec7c trao \u0111\u1ed5i b\u1eb1ng c\u00e1ch \u0111\u1ecbnh h\u01b0\u1edbng, th\u0103m d\u00f2, t\u00f3m t\u1eaft c\u00e1c \u00fd t\u01b0\u1edfng.<\/p>\n

\u00d4ng Hi\u1ebfu \u0111\u1ec1 xu\u1ea5t hai m\u00f4 h\u00ecnh th\u1ea3o lu\u1eadn gi\u00fap h\u1ea1n ch\u1ebf xung \u0111\u1ed9t \u00fd ki\u1ebfn gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a cu\u1ed9c h\u1ecdp l\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n

\u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o h\u1ecdp<\/strong><\/p>\n

Nh\u1eefng th\u00e0nh t\u1ef1u c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111\u00e3 v\u00e0 \u0111ang t\u00e1c \u0111\u1ed9ng m\u00e3nh m\u1ebd \u0111\u1ebfn ph\u01b0\u01a1ng th\u1ee9c h\u1ecdp truy\u1ec1n th\u1ed1ng (face-to-face). Gi\u1edd \u0111\u00e2y, v\u1edbi telecom v\u00e0 nh\u1eefng k\u00eanh li\u00ean l\u1ea1c kh\u00e1c, doanh nghi\u1ec7p kh\u00f4ng c\u00f2n ph\u1ea3i chi tr\u1ea3 nh\u1eefng kho\u1ea3n ph\u00ed \u0111i l\u1ea1i kh\u1ed5ng l\u1ed3 \u0111\u1ec3 t\u1eadp trung nh\u1eefng th\u00e0nh vi\u00ean c\u00f3 li\u00ean quan l\u1ea1i m\u1ed9t \u0111\u1ecba \u0111i\u1ec3m \u0111\u1ec3 ng\u1ed3i h\u1ecdp. Trong khi \u0111\u00f3, nh\u1eefng \u1ee9ng d\u1ee5ng nh\u01b0 Google Calendar c\u0169ng gi\u00fap gi\u00fap ng\u01b0\u1eddi ch\u1ee7 tr\u00ec ph\u1ed5 bi\u1ebfn th\u00f4ng tin v\u1ec1 cu\u1ed9c h\u1ecdp v\u00e0 t\u00e0i li\u1ec7u c\u1ea7n nghi\u00ean c\u1ee9u tr\u01b0\u1edbc \u0111\u1ebfn c\u00e1c th\u00e0nh vi\u00ean m\u1ed9t c\u00e1ch tri\u1ec7t \u0111\u1ec3 h\u01a1n. Nh\u1eefng \u1ee9ng d\u1ee5ng tin h\u1ecdc c\u00f2n c\u00f3 vai tr\u00f2 to l\u1edbn trong vi\u1ec7c t\u1eadp trung, th\u1ed1ng k\u00ea c\u00e1c d\u1eef li\u1ec7u th\u1ef1c t\u1ebf, \u0111\u1ec3 ng\u01b0\u1eddi tham gia cu\u1ed9c h\u1ecdp c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng truy c\u1eadp, minh ho\u1ea1 v\u00e0 tham kh\u1ea3o khi \u0111\u01b0a ra quan \u0111i\u1ec3m.<\/p><\/blockquote>\n

M\u00f4 h\u00ecnh x\u01b0\u01a1ng c\u00e1 Ishikawa<\/h2>\n

C\u00e1c v\u1ea5n \u0111\u1ec1 l\u00e0 h\u1eadu qu\u1ea3 c\u1ee7a m\u1ed9t hay nhi\u1ec1u nguy\u00ean nh\u00e2n s\u00e2u xa g\u00e2y ra. Ch\u1ec9 b\u1eb1ng c\u00e1ch t\u00ecm ra v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 n\u00e0y, ch\u00fang ta m\u1edbi c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1 Ishikawa c\u00f3 th\u1ec3 ph\u00e2n t\u00edch to\u00e0n di\u1ec7n nh\u00e2n qu\u1ea3 v\u00e0 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n s\u00e2u xa c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1, t\u1eeb \u0111\u00f3 d\u1ec5 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111\u1ed3ng thu\u1eadn trong h\u01b0\u1edbng gi\u1ea3i quy\u1ebft.<\/p>\n

M\u00f4 h\u00ecnh t\u01b0 duy thi\u1ebft k\u1ebf<\/h2>\n

M\u00f4 h\u00ecnh n\u00e0y gi\u00fap c\u00e1c l\u00e3nh \u0111\u1ea1o ph\u00e1t tri\u1ec3n t\u01b0 duy l\u1ea5y gi\u1ea3i ph\u00e1p l\u00e0m trung t\u00e2m. L\u1ed1i t\u01b0 duy n\u00e0y nh\u1ea5n m\u1ea1nh v\u00e0o vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1 c\u1ed1t l\u00f5i, ph\u00e1c th\u1ea3o ra s\u01a1 \u0111\u1ed3 li\u00ean k\u1ebft gi\u1eefa nh\u1eefng d\u1ef1 \u0111o\u00e1n, c\u00e1c th\u1eed th\u00e1ch, t\u00ecnh tr\u1ea1ng hi\u1ec7n t\u1ea1i c\u1ee7a v\u1ea5n \u0111\u1ec1 v\u00e0 c\u1ea3 m\u1ee5c ti\u00eau mu\u1ed1n \u0111\u1ea1t \u0111\u1ebfn. N\u00f3 gi\u00fap l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c nh\u1eefng s\u1ef1 thay \u0111\u1ed5i li\u00ean t\u1ee5c, x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p v\u00e0 khuy\u1ebfn kh\u00edch l\u1eddi gi\u1ea3i t\u1ea1o ra kh\u00e1c bi\u1ec7t.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p vi\u1ec7c tranh c\u00e3i kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng ho\u00e0 gi\u1ea3i, ng\u01b0\u1eddi ch\u1ee7 tr\u00ec c\u1ea7n \u201cd\u1eadp l\u1eeda\u201d. Gi\u1ea3i ph\u00e1p l\u00fac n\u00e0y l\u00e0 \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi g\u1ee3i m\u1edf \u0111\u1ec3 c\u00e1c b\u00ean li\u00ean quan c\u00f3 th\u1ec3 tr\u00ecnh b\u00e0y quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh v\u00e0 ph\u00e2n t\u00edch t\u1ea1i sao kh\u00f4ng n\u00ean s\u1eed d\u1ee5ng \u00fd t\u01b0\u1edfng c\u1ee7a ng\u01b0\u1eddi c\u00f2n l\u1ea1i.<\/p>\n

6. Qu\u1ea3n tr\u1ecb th\u1eddi gian:<\/strong>\u00a0M\u1ed9t l\u1ed7i \u0111i\u1ec1u h\u00e0nh m\u00e0 c\u00e1c l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p d\u1ec5 m\u1eafc ph\u1ea3i nh\u1ea5t l\u00e0 kh\u00f4ng bi\u1ebft l\u00fac n\u00e0o n\u00ean d\u1eebng cu\u1ed9c h\u1ecdp l\u1ea1i. Trong m\u1ed9t v\u00e0i tr\u01b0\u1eddng h\u1ee3p, ch\u1ee7 to\u1ea1 kh\u00f4ng nh\u1eadn ra cu\u1ed9c h\u1ecdp \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 ti\u00eau t\u1ed1n th\u00eam th\u1eddi gian \u0111\u1ec3 th\u1ea3o lu\u1eadn nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng c\u1ea7n thi\u1ebft. Ho\u1eb7c m\u1eb7t kh\u00e1c, h\u1ecd l\u1ea1i k\u1ebft th\u00fac cu\u1ed9c th\u1ea3o lu\u1eadn qu\u00e1 s\u1edbm tr\u01b0\u1edbc khi m\u1ecdi ng\u01b0\u1eddi k\u1ecbp \u0111\u1ed3ng \u00fd v\u1ec1 c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n

M\u1ed9t cu\u1ed9c th\u1ea3o lu\u1eadn ch\u1ec9 n\u00ean \u0111\u01b0\u1ee3c d\u1eebng l\u1ea1i khi ng\u01b0\u1eddi ch\u1ee7 tr\u00ec nh\u1eadn th\u1ea5y (i) c\u1ea7n c\u00f3 th\u00eam c\u1ea7n b\u1ed5 sung th\u00f4ng tin, d\u1eef li\u1ec7u tr\u01b0\u1edbc khi ti\u1ebfp t\u1ee5c b\u00e0n b\u1ea1c, (ii) c\u1ea7n c\u00f3 th\u00eam \u00fd ki\u1ebfn c\u1ee7a nh\u1eefng ng\u01b0\u1eddi \u0111ang kh\u00f4ng c\u00f3 m\u1eb7t trong cu\u1ed9c h\u1ecdp, (iii) ng\u01b0\u1eddi tham gia c\u1ea7n c\u00f3 th\u00eam th\u1eddi gian nghi\u00ean c\u1ee9u v\u1ea5n \u0111\u1ec1 ho\u1eb7c trao \u0111\u1ed5i v\u1edbi c\u00e1c \u0111\u1ed3ng nghi\u1ec7p, (iv) th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c h\u1ecdp kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 \u0111\u01b0a ra b\u1ea5t c\u1ee9 quy\u1ebft \u0111\u1ecbnh n\u00e0o, v\u00e0 (v) khi m\u1ed9t v\u00e0i th\u00e0nh vi\u00ean tham d\u1ef1 c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can d\u1ef1 c\u1ee7a nh\u1eefng ng\u01b0\u1eddi c\u00f2n l\u1ea1i.<\/p>\n

X\u1eed l\u00fd sau cu\u1ed9c h\u1ecdp<\/h2>\n

Ghi ch\u00e9p l\u1ea1i ti\u1ebfn tr\u00ecnh cu\u1ed9c h\u1ecdp l\u00e0 vi\u1ec7c c\u1ee7a th\u01b0 k\u00fd, nh\u01b0ng ch\u1ee7 tr\u00ec m\u1edbi l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m r\u1eb1ng bi\u00ean b\u1ea3n cu\u1ed9c h\u1ecdp c\u00f3 ph\u00e1n \u00e1nh \u0111\u00fang nh\u1eefng g\u00ec di\u1ec5n ra th\u1ef1c t\u1ebf. Ph\u1ea7n ghi ch\u00e9p n\u00e0y c\u1ea7n th\u1ec3 hi\u1ec7n r\u00f5 (i) th\u1eddi gian, \u0111\u1ecba \u0111i\u1ec3m di\u1ec5n ra cu\u1ed9c trao \u0111\u1ed5i v\u00e0 ai l\u00e0 ng\u01b0\u1eddi ch\u1ee7 tr\u00ec, (ii) nh\u1eefng ng\u01b0\u1eddi tham d\u1ef1 v\u00e0 v\u1eafng m\u1eb7t, (iii) v\u1ea5n \u0111\u1ec1 trong ch\u01b0\u01a1ng tr\u00ecnh ngh\u1ecb s\u1ef1 \u0111\u01b0\u1ee3c b\u00e0n th\u1ea3o v\u00e0 c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra n\u1ebfu c\u00f3, ai l\u00e0 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng ti\u1ebfn h\u00e0nh vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, (iv) th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c h\u1ecdp v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 (v) th\u1eddi gian, \u0111\u1ecba \u0111i\u1ec3m c\u1ee7a cu\u1ed9c h\u1ecdp k\u1ebf ti\u1ebfp.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Khi \u0111\u00e3 chu\u1ea9n b\u1ecb k\u1ef9 c\u00e0ng ch\u01b0\u01a1ng tr\u00ecnh ngh\u1ecb s\u1ef1 v\u00e0 khung th\u1eddi gian, hi\u1ec7u qu\u1ea3 h\u1ecdp ph\u1ee5 thu\u1ed9c v\u00e0o kh\u1ea3 n\u0103ng gi\u1eef th\u1ebf ch\u1ee7 \u0111\u1ed9ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, \u0111\u1ea3m b\u1ea3o \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau \u0111\u1ec1 ra c\u1ee7a ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh h\u1ecdp. Trong m\u1ed9t b\u00e0i vi\u1ebft \u0111\u0103ng tr\u00ean t\u1ea1p ch\u00ed Harvard Business Review […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[159],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3873"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3873"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3873\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}