{"id":3943,"date":"2023-11-30T00:52:20","date_gmt":"2023-11-30T00:52:20","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3943"},"modified":"2023-12-14T14:06:19","modified_gmt":"2023-12-14T14:06:19","slug":"phuong-phap-danh-gia-hieu-qua-lam-viec-su-dung-hieu-qua-cot-yeu-kpi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/phuong-phap-danh-gia-hieu-qua-lam-viec-su-dung-hieu-qua-cot-yeu-kpi.html","title":{"rendered":"PH\u01af\u01a0NG PH\u00c1P \u0110\u00c1NH GI\u00c1 HI\u1ec6U QU\u1ea2 L\u00c0M VI\u1ec6C S\u1eec D\u1ee4NG H\u1ec6 S\u1ed0 HI\u1ec6U QU\u1ea2 C\u1ed0T Y\u1ebeU KPI"},"content":{"rendered":"<p><strong>Ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c s\u1eed d\u1ee5ng h\u1ec7 s\u1ed1 hi\u1ec7u qu\u1ea3 c\u1ed1t y\u1ebfu KPI<\/strong><\/p>\n<p>KPI\u00a0l\u00e0 t\u1eeb vi\u1ebft t\u1eaft c\u1ee7a Key Performence Indicator, ti\u1ebfng vi\u1ec7t l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1eb7c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 tr\u1ecdng y\u1ebfu\u2026 \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng, ph\u00e2n t\u00edch kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. Khi m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u00e3 thi\u1ebft l\u1eadp s\u1ee9 m\u1ea1nh, t\u1ea7m nh\u00ecn v\u00e0 c\u00e1c m\u1ee5c ti\u00eau th\u00ec ph\u1ea3i theo d\u00f5i, \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 th\u1ef1c hi\u1ec7n c\u00e1c m\u1ee5c ti\u00eau \u0111\u1ec1 ra.<\/p>\n<p><strong>\u01afu \u0111i\u1ec3m:<\/strong><\/p>\n<p>C\u00e1c ch\u1ec9 s\u1ed1 KPI do ph\u00f2ng\/ban\/b\u1ed9 ph\u1eadn t\u1ef1 x\u00e2y d\u1ef1ng cho b\u1ed9 ph\u1eadn\u00a0m\u00ecnh s\u1ebd c\u00f3 t\u00ednh kh\u1ea3 thi cao v\u00e0 mang th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c r\u00f5 n\u00e9t ch\u1ee9c n\u0103ng c\u1ee7a b\u1ed9 ph\u00e2n<\/p>\n<p>KPI\u00a0gi\u00fap cho vi\u1ec7c thi\u1ebft l\u1eadp v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c th\u00f4ng qua vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 \u1edf c\u00e1c c\u1ea5p \u0111\u1ed9, th\u1eadm ch\u00ed \u0111\u1ebfn t\u1eebng c\u00e1 nh\u00e2n. Vi\u1ec7c thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau, th\u00f4ng b\u00e1o m\u1ee5c ti\u00eau, \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p v\u00e0 n\u1ed7 l\u1ef1c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau<\/p>\n<p>C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u1edf c\u00e1c c\u1ea5p c\u00f3 th\u1ec3 theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 tr\u1ecdng y\u1ebfu \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 xem c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau kinh doanh v\u00e0 hi\u1ec7u qu\u1ea3 t\u0103ng hay gi\u1ea3m s\u00fat. C\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c nh\u00f3m kh\u00e1c nhau trong c\u00f4ng ty ho\u1eb7c v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh kh\u00e1c.<\/p>\n<p>\u0110\u1eb7c bi\u1ec7t, m\u1ed7i b\u1ed9 ph\u1eadn trong c\u00f4ng ty c\u0169ng thi\u1ebft l\u1eadp c\u00e1c KPI v\u00e0 t\u1eeb \u0111\u00f3 h\u1ed7 tr\u1ee3 \u0111\u1ea1t \u0111\u01b0\u1ee3c\u00a0 m\u1ee5c ti\u00eau chung c\u1ee7a c\u00f4ng ty. D\u1eef li\u1ec7u v\u1ec1 m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1eebng b\u1ed9ph\u1eadn c\u00f3 th\u1ec3 h\u00ecnh th\u00e0nh n\u00ean khi KPI c\u1ee7a c\u1ea3 c\u00f4n gty v\u00e0 n\u00f3 ph\u1ea3n \u00e1nh hi\u1ec7u qu\u1ea3 t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<p>C\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng nhi\u1ec1u ch\u1ec9 s\u1ed1 KPI cho c\u00e1c l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau, tuy thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u00f4ng ty. C\u00f3 th\u1ec3 c\u00e1c ch\u1ec9 s\u1ed1 li\u00ean quan \u0111\u1ebfn hi\u1ec7u qu\u1ea3 t\u00e0i ch\u00ednh, li\u00ean quan \u0111\u1ebfn th\u1ecb tr\u01b0\u1eddng v\u00e0 c\u1ea1nh tranh, li\u00ean quan \u0111\u1ebfn qu\u1ea3n l\u00fd nh\u00e2n l\u1ef1c, ch\u1ea5t l\u01b0\u1ee3ng m\u00f4i tr\u01b0\u1eddng.<\/p>\n<p><strong>Nh\u01b0\u1ee3c \u0111i\u1ec3m<\/strong><br \/>\nX\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI c\u1ea7n c\u00f3 s\u1ef1 ki\u1ec3m \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 c\u1ee7a h\u1ed9i \u0111\u1ed3ng nh\u1eefng nh\u00e0 chuy\u00ean m\u00f4n, am hi\u1ec3u v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ecd ph\u1eadn\/ph\u00f2ng\/ban.<\/p>\n<p>B\u1ed9 ph\u1eadn chuy\u00ean tr\u00e1ch ngu\u1ed3n nh\u00e2n l\u1ef1c, c\u00e1c nh\u00e0 chuy\u00ean m\u00f4n ph\u1ea3i \u0111\u1ea3m b\u1ea3o t\u00ednh kh\u00e1ch quan, khoa h\u1ecdc v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p.<\/p>\n<p>Ph\u01b0\u01a1ng ph\u00e1p l\u1ef1a ch\u1ecdn \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c nh\u00e2n vi\u00ean: Ph\u01b0\u01a1ng ph\u00e1p s\u1eed d\u1ee5ng h\u1ec7 s\u1ed1 hi\u1ec7u qu\u1ea3 c\u1ed1t y\u1ebfu KPI<\/p>\n<p>Tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p h\u1ec7 s\u1ed1 hi\u1ec7u qu\u1ea3 c\u1ed1t y\u1ebfu KPI, ta c\u1ea7n nghi\u00ean c\u1ee9u chi ti\u1ebft, \u0111\u1eb7c \u0111i\u1ec3m, y\u00eau c\u1ea7u c\u0169ng nh\u01b0 c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n c\u00e1c ph\u01b0\u01a1ng ph\u00e1p n\u00e0y.<\/p>\n<p><strong>M\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a KPI<\/strong><\/p>\n<p>1. L\u00e0 c\u00e1c Ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 phi t\u00e0i ch\u00ednh<\/p>\n<p>2. \u0110\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean ( v\u00ec l\u00e0 ch\u1ec9 s\u1ed1 hi\u1ec7n t\u1ea1i ho\u1eb7c t\u01b0\u01a1ng lai)<\/p>\n<p>3. Ch\u1ecbu s\u1ef1 t\u00e1c \u0111\u1ed9ng b\u1edfi gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh v\u00e0 \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb c\u1ea5p cao.<\/p>\n<p>4. G\u1eafn tr\u00e1ch nhi\u1ec7m cho t\u1eebng c\u00e1 nh\u00e2n ho\u1eb7c t\u1eebng nh\u00f3m.<\/p>\n<p>5. \u0110\u00f2i h\u1ecfi nh\u00e2n vi\u00ean ph\u1ea3i hi\u1ec3u ch\u1ec9 s\u1ed1 v\u00e0 c\u00f3 c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c.<\/p>\n<p>6. C\u00f3 t\u00e1c \u0111\u1ed9ng \u00fd ngh\u0129a. \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u1ea7u h\u1ebft c\u00e1c y\u1ebfu t\u1ed1 th\u00e0nh c\u00f4ng tr\u1ecdng y\u1ebfu v\u00e0 nhi\u1ec1u h\u01a1n 1 kh\u00eda c\u1ea1nh BSC ( ngh\u0129a l\u00e0 khi gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh, ban qu\u1ea3n tr\u1ecb v\u00e0 nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0 KPI, c\u1ea3 t\u1ed5 ch\u1ee9c ho\u1eb7c doanh nghi\u1ec7p s\u1ebd d\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra tr\u00ean m\u1ecdi ph\u01b0\u01a1ng di\u1ec7n)<\/p>\n<p>7. C\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c: \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u1ea5t c\u1ea3 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t theo h\u01b0\u1edbng t\u00edch c\u1ef1c.<\/p>\n<p><strong>\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng;<\/strong><\/p>\n<p>+ B\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p n\u00e0o c\u00f3 nhu c\u1ea7u \u00e1p d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t\u00a0 (KPI) \u0111\u1ec3 cung c\u1ea5p cho l\u00e3nh \u0111\u1ea1o, nh\u00e2n vi\u00ean b\u00ea li\u00ean quan th\u00f4ng tin v\u1ec1 KPI v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u1eadn h\u00e0nh xu\u1ea5t s\u1eafc tr\u00ean kh\u1ea3 n\u0103ng c\u1ee7a t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p.<\/p>\n<p>+ KPI c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u1edf c\u00e1c c\u1ea5p \u0111\u1ed9 chung c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 qu\u00e1 tr\u00ecnh ch\u1ee9c n\u0103ng h\u1ed7 tr\u1ee3.<\/p>\n<p>+ KPI \u00e1p d\u1ee5ng cho qu\u00e1 tr\u00ecnh chung \u1edf c\u1ea5p \u0111\u1ed9 t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p.<\/p>\n<p>+ KPI \u00e1p d\u1ee5ng cho qu\u00e1 tr\u00ecnh ch\u1ee9c n\u0103ng.<\/p>\n<p><strong>Y\u00eau c\u1ea7u c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p<\/strong><\/p>\n<p>+ Cam k\u1ebft c\u1ee7a l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t.<\/p>\n<p>+ X\u00e1c \u0111\u1ecbnh s\u1ee9 ma\u00eanh, t\u1ea7m nh\u00ecn, c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n<\/p>\n<p>+ C\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c vi\u1ec5n c\u1ea3nh c\u1ee7a Chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n<p>+ Kh\u00f4ng c\u00f3 nhi\u1ec1u y\u1ebfu t\u1ed1 th\u00e0nh c\u00f4ng then ch\u1ed1t (CSF)<\/p>\n<p>+ H\u1ec7 th\u1ed1ng th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t kh\u00f4ng n\u00ean qu\u00e1 nhi\u1ec1u.<\/p>\n<p>+ Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t c\u1ea7n \u0111\u1ea3m b\u1ea3o nguy\u00ean t\u1eafc (SMART)<\/p>\n<p>+ Ti\u00eau chu\u1ea9n ho\u00e1 h\u1ec7 th\u1ed1ng KPI<\/p>\n<p>+ K\u1ebft h\u1ee3p vi\u1ec7c \u0111o l\u01b0\u1eddng v\u1edbi \u0111\u00e1nh gi\u00e1, ho\u1ea1ch \u0111\u1ecbnh v\u00e0 c\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t<\/p>\n<p>+ \u0110\u1ea3m b\u1ea3o t\u00ednh th\u1ed1ng nh\u1ea5t c\u1ee7a h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd chung c\u1ee7a c\u00f4ng ty.<\/p>\n<p><strong>C\u00c1C B\u01af\u1edaC TH\u1ef0C HI\u1ec6N H\u1ec6 TH\u1ed0NG KPI T\u1ea0I \u0110\u01a0N V\u1eca<\/strong><\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>TT<\/strong><\/td>\n<td valign=\"top\" width=\"123\"><strong>GIAI \u0110O\u1ea0N<\/strong><\/td>\n<td valign=\"top\" width=\"150\"><strong>C\u00d4NG VI\u1ec6C<\/strong><\/td>\n<td valign=\"top\" width=\"254\"><strong>N\u1ed8I DUNG<\/strong><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>1<\/strong><\/td>\n<td rowspan=\"3\" valign=\"top\" width=\"123\">Chu\u1ea9n b\u1ecb<\/td>\n<td valign=\"top\" width=\"150\">Kh\u1edfi s\u1ef1<\/td>\n<td valign=\"top\" width=\"254\">Ch\u1ecdn t\u01b0 v\u1ea5n, cam k\u1ebft c\u1ee7a l\u00e3nh<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>2<\/strong><\/td>\n<td valign=\"top\" width=\"150\">Chu\u1ea9n b\u1ecb c\u00f4ng t\u00e1c t\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1<\/td>\n<td valign=\"top\" width=\"254\">Th\u00e0nh l\u1eadp T\u1ed5 d\u1ef1 \u00e1n v\u00e0 Ban tri\u1ec3n khai KPI<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>3<\/strong><\/td>\n<td valign=\"top\" width=\"150\">X\u00e2y d\u1ef1ng d\u1ef1 \u00e1n KPI<\/td>\n<td valign=\"top\" width=\"254\">\u0110\u00e0o t\u1ea1o, x\u00e2y d\u1ef1ng d\u1ef1 \u00e1n, y\u1ebfu t\u1ed1 n\u1ec1n t\u1ea3ng<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>4<\/strong><\/td>\n<td rowspan=\"5\" valign=\"top\" width=\"123\">Giai \u0111o\u1ea1n x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPIs<\/td>\n<td valign=\"top\" width=\"150\">Ph\u00e1t \u0111\u1ed9ng ch\u01b0\u01a1ng tr\u00ecnh KPI<\/td>\n<td valign=\"top\" width=\"254\">Ph\u00e1t \u0111\u1ed9ng tri\u1ec3n khai th\u1ef1c hi\u1ec7n ch\u01b0\u01a1ng tr\u00ecnh KPI<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>5<\/strong><\/td>\n<td valign=\"top\" width=\"150\">X\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 th\u00e0nh c\u00f4ng then ch\u1ed1t<\/td>\n<td valign=\"top\" width=\"254\">X\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 th\u00e0nh c\u00f4ng then ch\u1ed1t v\u00e0 c\u00e1c m\u1ee5c ti\u00eau<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>6<\/strong><\/td>\n<td valign=\"top\" width=\"150\">X\u00e2y d\u1ef1ng c\u00e1c PI nh\u00f3m<\/td>\n<td valign=\"top\" width=\"254\">X\u00e2y d\u1ef1ng c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 c\u1ea5p \u0111\u1ed9 nh\u00f3m<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>7<\/strong><\/td>\n<td valign=\"top\" width=\"150\">L\u1ef1a chon KPI<\/td>\n<td valign=\"top\" width=\"254\">X\u00e2y d\u1ef1ng v\u00e0 l\u1ef1a ch\u1ecdn KPI c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 PI c\u00e2p b\u1ed9 ph\u1eadn, ph\u00f2ng ban<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>8<\/strong><\/td>\n<td valign=\"top\" width=\"150\">Ti\u00eau chu\u1ea9n ho\u00e1 h\u1ec7 th\u1ed1ng KPI<\/td>\n<td valign=\"top\" width=\"254\">Th\u1ef1c thi h\u1ec7 th\u1ed1ng , \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ec3 \u0111o l\u01b0\u1eddng v\u00e0 c\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>9<\/strong><\/td>\n<td rowspan=\"2\" valign=\"top\" width=\"123\">Giai \u0111o\u1ea1n \u00e1p d\u1ee5ng v\u00e0 c\u1ea3i ti\u1ebfn<\/td>\n<td valign=\"top\" width=\"150\">\u00c1p d\u1ee5ng KPI<\/td>\n<td valign=\"top\" width=\"254\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"54\"><strong>10<\/strong><\/td>\n<td valign=\"top\" width=\"150\">Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng KPI<\/td>\n<td valign=\"top\" width=\"254\">Duy tr\u00ec h\u1ec7 th\u1ed1ng, \u0111\u00e1nh gi\u00e1 s\u1ef1 thay \u0111\u1ed5i v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u1ec3 lu\u00f4n ph\u00f9 h\u1ee3p<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c s\u1eed d\u1ee5ng h\u1ec7 s\u1ed1 hi\u1ec7u qu\u1ea3 c\u1ed1t y\u1ebfu KPI KPI\u00a0l\u00e0 t\u1eeb vi\u1ebft t\u1eaft c\u1ee7a Key Performence Indicator, ti\u1ebfng vi\u1ec7t l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1eb7c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 tr\u1ecdng y\u1ebfu\u2026 \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng, ph\u00e2n t\u00edch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[175,155],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3943"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3943"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3943\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}