{"id":3953,"date":"2023-11-29T16:50:05","date_gmt":"2023-11-29T16:50:05","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3953"},"modified":"2023-12-14T14:06:19","modified_gmt":"2023-12-14T14:06:19","slug":"phuong-phap-quan-ly-theo-qua-trinh-management-processmbp","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/phuong-phap-quan-ly-theo-qua-trinh-management-processmbp.html","title":{"rendered":"PH\u01af\u01a0NG PH\u00c1P QU\u1ea2N L\u00dd THEO QU\u00c1 TR\u00ccNH (MANAGEMENT BY PROCESS\/MBP)"},"content":{"rendered":"<p><strong>Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo qu\u00e1 tr\u00ecnh (management by process\/MBP)<\/strong>\u00a0l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1a tr\u00ean vi\u1ec7c ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng theo c\u00e1c\u00a0<strong>qu\u00e1 tr\u00ecnh<\/strong>.\u00a0Theo ti\u00eau chu\u1ea9n ISO 9000:2000 (3.4.1),\u00a0<strong>qu\u00e1 tr\u00ecnh<\/strong>\u00a0l\u00e0 t\u1eadp h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u00f3 quan h\u1ec7 l\u1eabn nhau v\u00e0 t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 bi\u1ebfn \u0111\u1ea7u v\u00e0o th\u00e0nh \u0111\u1ea7u ra.<\/p>\n<p><strong>Y\u00eau c\u1ea7u qu\u1ea3n l\u00fd qu\u00e1 tr\u00ecnh trong t\u1ed5 ch\u1ee9c:<\/strong><\/p>\n<ul>\n<li>M\u1ed7i qu\u00e1 tr\u00ecnh ph\u1ea3i t\u1ea1o ra GTGT.<\/li>\n<li>C\u00e1ch ti\u1ebfp c\u1eadn theo qu\u00e1 tr\u00ecnh.<\/li>\n<li>Qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng n\u1ed9i b\u1ed9.<\/li>\n<li>C\u00e1ch ti\u1ebfp c\u1eadn theo h\u1ec7 th\u1ed1ng c\u00e1c qu\u00e1 tr\u00ecnh<\/li>\n<\/ul>\n<p>M\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 quan tr\u1ecdng nh\u1ea5t c\u1ee7a MBP l\u00e0 l\u00e0m s\u00e1ng t\u1ecf nh\u1eefng \u201cgiao l\u1ed9\u201d th\u00f4ng tin gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn hay nh\u00e2n vi\u00ean v\u1edbi nhau nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng theo c\u00e1c h\u01b0\u1edbng ti\u1ebfp c\u1eadn sau:<\/p>\n<ul>\n<li>H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng \u2013 Customer Focus.<\/li>\n<li>S\u1ef1 l\u00e3nh \u0111\u1ea1o \u2013 Leadership.<\/li>\n<li>C\u00f3 s\u1ef1 tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi \u2013 Involvement of people.<\/li>\n<li>C\u00e1ch ti\u1ebfp c\u1eadn theo qu\u00e1 tr\u00ecnh \u2013 Proces approach.<\/li>\n<li>C\u00e1ch ti\u1ebfp c\u1eadn theo h\u1ec7 th\u1ed1ng \u2013 System approach to management.<\/li>\n<li>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u2013 Continual improment.<\/li>\n<li>Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n \u2013 Fatual approach to decision making.<\/li>\n<li>Quan h\u1ec7 h\u1ee3p t\u00e1c c\u00f3 l\u1ee3i v\u1edbi nh\u00e0 cung \u1ee9ng \u2013 Mutually beneficial supplier relationship.<\/li>\n<\/ul>\n<p><strong>Y\u00eau c\u1ea7u c\u1ee7a h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u:<\/strong><\/p>\n<ul>\n<li>T\u1ea1o th\u00e0nh h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u cho DN \u0111\u01b0\u1ee3c chu\u1ea9n ho\u00e1.<\/li>\n<li>Ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u hi\u1ec7n h\u00e0nh th\u00f4ng t\u1eeb qu\u00e1 tr\u00ecnh so\u1ea1n th\u1ea3o, ph\u00e2n ph\u1ed1i, l\u01b0u tr\u1eef, ch\u1ec9nh s\u1eeda..<\/li>\n<li>Ph\u00ea duy\u1ec7t t\u00e0i li\u1ec7u tr\u01b0\u1edbc khi ban h\u00e0nh.<\/li>\n<li>Xem x\u00e9t, c\u1eadp nh\u1eadt l\u1ea1i khi c\u1ea7n thi\u1ebft.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o s\u1ef1 nh\u1eadn bi\u1ebft c\u00e1c thay \u0111\u1ed5i c\u1ee7a t\u00e0i li\u1ec7u.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o t\u00e0i li\u1ec7u c\u00f3 s\u1eb5n n\u01a1i s\u1eed d\u1ee5ng.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o t\u00e0i li\u1ec7u lu\u00f4n r\u00f5 r\u00e0ng, d\u1ec5 nh\u1eadn bi\u1ebft.<\/li>\n<li>T\u00e0i li\u1ec7u c\u00f3 ngu\u1ed3n g\u1ed1c b\u00ean ngo\u00e0i \u0111\u01b0\u1ee3c nh\u1eadn bi\u1ebft.<\/li>\n<li>Ng\u0103n ng\u1eeba s\u1eed d\u1ee5ng v\u00f4 t\u00ecnh c\u00e1c t\u00e0i li\u1ec7u l\u1ed7i th\u1eddi.<\/li>\n<\/ul>\n<p><strong>Kh\u00f3 kh\u0103n trong vi\u1ec7c \u00e1p d\u1ee5ng MBP:<\/strong><\/p>\n<ul>\n<li>H\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 ki\u1ec3m so\u00e1t (SL). Ch\u1ee7 y\u1ebfu l\u00e0 do t\u1ed5 ch\u1ee9c ch\u01b0a c\u00f3 kinh nghi\u1ec7p trong vi\u1ec7c set up quy tr\u00ecnh.<\/li>\n<li>N\u1ed9i dung c\u1ee7a h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u qu\u00e1 s\u01a1 s\u00e0i. C\u00e1c t\u00e0i li\u1ec7u kh\u00f4ng ph\u1ea3n \u00e1nh \u0111\u1ee7 c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u1ef1c ti\u1ec5n \u0111ang di\u1ec5n ra.<\/li>\n<li>Qu\u00e1 \u00edt bi\u1ec3u m\u1eabu. Bi\u1ec3u m\u1eabu s\u1ebd l\u00e0 h\u1ed3 s\u01a1 ph\u1ea3n \u00e1nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean. Qu\u00e1 \u00edt bi\u1ec3u m\u1eabu s\u1ebd d\u1eabn \u0111\u1ebfn kh\u00f3 \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c, kh\u00f3 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p hay vi ph\u1ea1m.<\/li>\n<li>Th\u1ef1c t\u1ebf ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng \u00e1p d\u1ee5ng nh\u01b0 t\u00e0i li\u1ec7u \u0111\u00e3 quy \u0111\u1ecbnh.<\/li>\n<li>H\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u qu\u00e1 nhi\u1ec1u. C\u00f4ng ty kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c t\u00e0i li\u1ec7u m\u1edbi, l\u1ed7i th\u1eddi.<\/li>\n<li>Kh\u00f4ng ti\u1ebfn h\u00e0nh c\u1ea3i ti\u1ebfn, xem x\u00e9t l\u1ea1i h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u sau m\u1ed9t th\u1eddi gian.<\/li>\n<li>B\u1ec7nh gi\u1ea5y t\u1edd \u00e8 ngo\u1ea1i l\u1ec7?<\/li>\n<\/ul>\n<p><strong>QU\u00c1 TR\u00ccNH THI\u1ebeT L\u1eacP B\u1ed8 T\u00c0I LI\u1ec6U:<\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><strong>Kh\u00e1i ni\u1ec7m v\u00e0 ph\u00e2n bi\u1ec7t t\u00e0i li\u1ec7u \u2013 h\u1ed3 s\u01a1:<\/strong><\/p>\n<p>+ T\u00e0i li\u1ec7u l\u00e0 nh\u1eefng v\u0103n b\u1ea3n \u0111\u01b0\u1ee3c ban h\u00e0nh m\u00e0 m\u1ecdi th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c ph\u1ea3i tu\u00e2n theo.<\/p>\n<p>+ H\u1ed3 s\u01a1 l\u00e0 b\u1eb1ng ch\u1ee9ng v\u1ec1 vi\u1ec7c th\u1ef1c hi\u1ec7n theo t\u00e0i li\u1ec7u.<\/p>\n<p><strong>C\u00e1c b\u01b0\u1edbc thi\u1ebft l\u1eadp TH\u1ee6 T\u1ee4C:<\/strong><\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh s\u1ed1 b\u01b0\u1edbc c\u00f4ng vi\u1ec7c.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ki\u1ec3m so\u00e1t.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh t\u00e0i li\u1ec7u ph\u1ea3i tu\u00e2n theo v\u00e0 h\u1ed3 s\u01a1.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh ph\u01b0\u01a1ng ph\u00e1p ki\u1ec3m so\u00e1t c\u00e1c b\u01b0\u1edbc c\u00f4ng vi\u1ec7c.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m c\u1ea7n ki\u1ec3m tra th\u1eed nghi\u1ec7m.<\/li>\n<li>M\u00f4 t\u1ea3\/di\u1ec5n gi\u1ea3i c\u00e1c b\u01b0\u1edbc c\u00f4ng vi\u1ec7c.<\/li>\n<li>Ho\u00e0n thi\u1ec7n ph\u1ea7n \u0111\u1ecbnh ngh\u0129a, t\u00e0i li\u1ec7u tham kh\u1ea3o, bi\u1ec3u m\u1eabu k\u00e8m theo.<\/li>\n<\/ul>\n<p><strong>C\u1ea5u tr\u00fac c\u1ee7a th\u1ee7 t\u1ee5c g\u1ed3m:<\/strong><\/p>\n<ul>\n<li>Header \u2013 Footer.<\/li>\n<li>Trang b\u00eca.<\/li>\n<li>Trang theo d\u00f5i ki\u1ec3m so\u00e1t thay \u0111\u1ed5i t\u00e0i li\u1ec7u.<\/li>\n<li>Ph\u1ea7n n\u1ed9i dung ch\u00ednh c\u1ee7a t\u00e0i li\u1ec7u g\u1ed3m:<\/li>\n<\/ul>\n<p>+ M\u1ee5c \u0111\u00edch.<\/p>\n<p>+ Ph\u1ea1m vi:<\/p>\n<p>+ \u0110\u1ecbnh ngh\u0129a:<\/p>\n<p>+ N\u1ed9i dung:<\/p>\n<p>+ T\u00e0i li\u1ec7u tham kh\u1ea3o:<\/p>\n<p>+ Bi\u1ec3u m\u1eabu k\u00e8m theo:<\/p>\n<p><strong>Th\u1ee7 t\u1ee5c ki\u1ec3m so\u00e1t t\u00e0i li\u1ec7u<\/strong><\/p>\n<p><strong>C\u00e1c y\u00eau c\u1ea7u c\u1ee7a ki\u1ec3m so\u00e1t t\u00e0i li\u1ec7u:<\/strong><\/p>\n<ul>\n<li>L\u00e3nh \u0111\u1ea1o cao nh\u1ea5t ph\u1ea3i ph\u00ea duy\u1ec7t t\u00e0i li\u1ec7u tr\u01b0\u1edbc khi ban h\u00e0nh.<\/li>\n<li>Xem x\u00e9t, c\u1eadp nh\u1eadt t\u00e0i li\u1ec7u khi c\u1ea7n thi\u1ebft.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c s\u1ef1 thay \u0111\u1ed5i v\u00e0 t\u00ecnh tr\u1ea1ng s\u1eeda \u0111\u1ed5i hi\u1ec7n h\u00e0nh c\u1ee7a t\u00e0i li\u1ec7u.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o t\u00e0i li\u1ec7u th\u00edch h\u1ee3p c\u00f3 s\u1eb5n t\u1ea1i c\u00e1c n\u01a1i s\u1eed d\u1ee5ng.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o t\u00e0i li\u1ec7u lu\u00f4n r\u00f5 r\u00e0ng, d\u1ec5 nh\u1eadn bi\u1ebft.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o t\u00e0i li\u1ec7u c\u00f3 ngu\u1ed3n g\u1ed1c b\u00ean ngo\u00e0i \u0111\u01b0\u1ee3c nh\u1eadn bi\u1ebft v\u00e0 vi\u1ec7c ph\u00e2n ph\u1ed1i c\u1ee7a ch\u00fang \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t.<\/li>\n<li>Ng\u0103n ng\u1eeba vi\u1ec7c s\u1eed d\u1ee5ng v\u00f4 t\u00ecnh c\u00e1c t\u00e0i li\u1ec7u l\u1ed7i th\u1eddi v\u00e0 \u00e1p d\u1ee5ng d\u1ea5u hi\u1ec7u nh\u1eadn bi\u1ebft th\u00edch h\u1ee3p n\u1ebfu ch\u00fang \u0111\u01b0\u1ee3c gi\u1eef l\u1ea1i v\u00ec m\u1ee5c \u0111\u00edch n\u00e0o \u0111\u00f3.<\/li>\n<\/ul>\n<p><strong>C\u00e1c bi\u1ec3u m\u1eabu ki\u1ec3m so\u00e1t t\u00e0i li\u1ec7u:<\/strong><\/p>\n<ul>\n<li>Phi\u1ebfu \u0111\u1ec1 xu\u1ea5t so\u1ea1n th\u1ea3o t\u00e0i li\u1ec7u m\u1edbi.<\/li>\n<li>Phi\u1ebfu\u00a0 \u0111\u1ec1 xu\u1ea5t thay \u0111\u1ed5i t\u00e0i li\u1ec7u.<\/li>\n<li>Chuy\u00ean \u0111\u1ec1 t\u00e0i li\u1ec7u.<\/li>\n<li>Danh s\u00e1ch ph\u00e2n ph\u1ed1i t\u00e0i li\u1ec7u .<\/li>\n<li>B\u1ea3ng theo d\u00f5i thay \u0111\u1ed5i t\u00e0i li\u1ec7u.<\/li>\n<li>Phi\u1ebfu \u0111\u1ec1 xu\u1ea5t \u00e1p d\u1ee5ng t\u00e0i li\u1ec7u b\u00ean ngo\u00e0i.<\/li>\n<\/ul>\n<p><strong>H\u01b0\u1edbng d\u1eabn so\u1ea1n th\u1ea3o t\u00e0i li\u1ec7u:<\/strong><\/p>\n<ul>\n<li>L\u00e0 t\u00e0i li\u1ec7u k\u00e8m theo th\u1ee7 t\u1ee5c ki\u1ec3m so\u00e1t t\u00e0i li\u1ec7u.<\/li>\n<li>H\u01b0\u1edbng d\u1eabn chi ti\u1ebft qu\u00e1 tr\u00ecnh so\u1ea1n th\u1ea3o t\u00e0i li\u1ec7u.<\/li>\n<li>N\u1ed9i dung quy \u0111\u1ecbnh: c\u01a1 ch\u1eef, fonts, l\u1ec1, c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng trong l\u01b0u \u0111\u1ed3, m\u00e3 s\u1ed1, h\u00ecnh th\u1ee9c t\u00e0i li\u1ec7u, quy \u0111\u1ecbnh v\u1ec1 \u0111\u00f3ng d\u1ea5u t\u00e0i li\u1ec7u,\u2026<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo qu\u00e1 tr\u00ecnh (management by process\/MBP)\u00a0l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1a tr\u00ean vi\u1ec7c ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng theo c\u00e1c\u00a0qu\u00e1 tr\u00ecnh.\u00a0Theo ti\u00eau chu\u1ea9n ISO 9000:2000 (3.4.1),\u00a0qu\u00e1 tr\u00ecnh\u00a0l\u00e0 t\u1eadp h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u00f3 quan h\u1ec7 l\u1eabn nhau v\u00e0 t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 bi\u1ebfn \u0111\u1ea7u v\u00e0o th\u00e0nh \u0111\u1ea7u ra. Y\u00eau c\u1ea7u qu\u1ea3n l\u00fd [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[176],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3953"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3953"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3953\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}