Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo qu\u00e1 tr\u00ecnh (management by process) l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1a tr\u00ean vi\u1ec7c ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng theo c\u00e1c qu\u00e1 tr\u00ecnh.<\/p>\n
\u0110\u1ec3 v\u1eadn h\u00e0nh m\u1ed9t c\u00e1ch c\u00f3 hi\u1ec7u qu\u1ea3, t\u1ed5 ch\u1ee9c ph\u1ea3i x\u00e1c \u0111\u1ecbnh v\u00e0 qu\u1ea3n l\u00fd nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng c\u00f3 li\u00ean h\u1ec7 m\u1eadt thi\u1ebft v\u1edbi nhau . B\u1ea5t c\u1ee9 ho\u1ea1t \u0111\u1ed9ng n\u00e0o ti\u1ebfp nh\u1eadn c\u00e1c \u0111\u1ea7u v\u00e0o v\u00e0 chuy\u1ec3n th\u00e0nh c\u00e1c \u0111\u1ea7u ra c\u00f3 th\u1ec3 coi nh\u01b0 m\u1ed9t qu\u00e1 tr\u00ecnh. Th\u00f4ng th\u01b0\u1eddng \u0111\u1ea7u ra c\u1ee7a qu\u00e1 tr\u00ecnh n\u00e0y s\u1ebd l\u00e0 \u0111\u1ea7u v\u00e0o c\u1ee7a qu\u00e1 tr\u00ecnh ti\u1ebfp theo<\/p>\n
Vi\u1ec7c \u00e1p d\u1ee5ng m\u1ed9t h\u1ec7 th\u1ed1ng c\u00e1c qu\u00e1 tr\u00ecnh trong t\u1ed5 ch\u1ee9c, c\u00f9ng v\u1edbi s\u1ef1 nh\u1eadn bi\u1ebft v\u00e0 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c qu\u00e1 tr\u00ecnh nh\u01b0 v\u1eady, v\u00e0 s\u1ef1 qu\u1ea3n l\u00fd ch\u00fang c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c coi nh\u01b0 ti\u1ebfp c\u1eadn theo qu\u00e1 tr\u00ecnh.<\/p>\n
Kh\u00f4ng ph\u1ea3i t\u1ef1 nhi\u00ean m\u00e0 c\u00e1c doanh nghi\u1ec7p l\u00e0m ISO, v\u00e0 c\u0169ng kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o l\u00e0m ISO c\u0169ng ch\u1ec9 \u0111\u1ec3 cho c\u00f3 c\u00e1i ch\u1ee9ng ch\u1ec9 cho oai. R\u00f5 r\u00e0ng m\u1ed9t \u0111i\u1ec1u r\u1eb1ng l\u00e0m ISO s\u1ebd gi\u00fap cho doanh nghi\u1ec7p ki\u1ec3m so\u00e1t theo qu\u00e1 tr\u00ecnh t\u1ed1t h\u01a1n. Nhi\u1ec1u doanh nghi\u1ec7p n\u01b0\u1edbc ngo\u00e0i kh\u00f4ng l\u00e0m ISO nh\u01b0ng h\u1ecd v\u1eabn c\u00f3 h\u1ec7 th\u1ed1ng quy tr\u00ecnh ch\u1eb7t ch\u1ebd.<\/p>\n
Qu\u00e1 tr\u00ecnh v\u00e0 Quy tr\u00ecnh l\u00e0 g\u00ec?<\/strong><\/p>\n Thu\u1eadt ng\u1eef trong ISO 9000 v\u00e0 ISO 9001 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn “Qu\u00e1 tr\u00ecnh \u2013 Process” nh\u01b0 l\u00e0 m\u1ed9t “t\u1eadp h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u00f3 t\u01b0\u01a1ng t\u00e1c nh\u1eb1m bi\u1ebfn \u0111\u1ed5i \u0111\u1ea7u v\u00e0o th\u00e0nh \u0111\u1ea7u ra”. Nh\u01b0 v\u1eady n\u00f3i Qu\u00e1 tr\u00ecnh \u2013 Process l\u00e0 n\u00f3i \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng.<\/p>\n Thu\u1eadt ng\u1eef “Quy tr\u00ecnh \u2013 Procedure” nh\u01b0 l\u00e0 “m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u1ee5 th\u1ec3 \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t qu\u00e1 tr\u00ecnh hay c\u00f4ng vi\u1ec7c. Quy tr\u00ecnh th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n b\u1eb1ng v\u0103n b\u1ea3n. Nh\u01b0 v\u1eady, th\u00f4ng th\u01b0\u1eddng c\u00e1c \u0111\u01a1n v\u1ecb ph\u00e1t tri\u1ec3n c\u00e1c “Quy tr\u00ecnh” nh\u1eb1m th\u1ef1c hi\u1ec7n v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c “Qu\u00e1 tr\u00ecnh” c\u1ee7a m\u00ecnh. M\u1ed9t quy tr\u00ecnh c\u00f3 th\u1ec3 nh\u1eb1m ki\u1ec3m so\u00e1t nhi\u1ec1u qu\u00e1 tr\u00ecnh, v\u00e0 ng\u01b0\u1ee3c l\u1ea1i, m\u1ed9t qu\u00e1 tr\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t b\u1eb1ng nhi\u1ec1u quy tr\u00ecnh.<\/p>\n Qu\u00e1 tr\u00ecnh l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee7a qu\u1ea3n l\u00fd, trong khi quy tr\u00ecnh l\u1ea1i l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd. Hai \u0111\u1ecbnh ngh\u0129a n\u00e0y c\u00f3 s\u1ef1 kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y t\u00f4i xin \u0111\u1ec1 c\u1eadp t\u1edbi “Quy tr\u00ecnh”.<\/p>\n T\u1ea1i sao l\u1ea1i c\u1ea7n ph\u1ea3i c\u00f3 quy tr\u00ecnh?<\/strong><\/p>\n M\u1ed7i c\u00e1 nh\u00e2n c\u00f3 ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng kh\u00e1c nhau d\u1eabn \u0111\u1ebfn c\u00e1ch l\u00e0m vi\u1ec7c kh\u00e1c nhau. Quy tr\u00ecnh gi\u00fap cho ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c bi\u1ebft r\u1eb1ng trong m\u1ed9t nghi\u1ec7p v\u1ee5 th\u00ec h\u1ecd ph\u1ea3i ti\u1ebfn h\u00e0nh nh\u1eefng b\u01b0\u1edbc c\u00f4ng vi\u1ec7c n\u00e0o, l\u00e0m ra sao v\u00e0 ph\u1ea3i c\u1ea7n \u0111\u1ea1t k\u1ebft qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o? S\u1ebd kh\u00f4ng c\u00f3 t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean nh\u1eadn ch\u1ec9 th\u1ecb c\u1ee7a S\u1ebfp m\u00e0 kh\u00f4ng bi\u1ebft ph\u1ea3i l\u00e0m th\u1ebf n\u00e0o? Hay t\u00ecnh tr\u1ea1ng l\u00e0m \u0111i l\u00e0m l\u1ea1i m\u00e0 v\u1eabn kh\u00f4ng \u0111\u00fang \u00fd S\u1ebfp.<\/p>\n V\u00ed d\u1ee5: Ph\u00f2ng HCNS c\u00f3 quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng, nh\u00e2n vi\u00ean HCNS s\u1ebd bi\u1ebft b\u1ea3n “Danh s\u00e1ch \u1ee9ng vi\u00ean d\u1ef1 tuy\u1ec3n” ph\u1ea3i bao g\u1ed3m nh\u1eefng th\u00f4ng tin g\u00ec \u0111\u1ec3 cho Tr\u01b0\u1edfng ph\u00f2ng HCNS + Tr\u01b0\u1edfng ph\u00f2ng\/b\u1ed9 ph\u1eadn xem x\u00e9t, sang l\u1ecdc h\u1ed3 s\u01a1, ch\u1ecdn ra nh\u1eefng ng\u01b0\u1eddi \u0111\u1ee7 ti\u00eau chu\u1ea9n \u0111\u1ec3 ph\u1ecfng v\u1ea5n.<\/em><\/p>\n \u0110\u1ed1i v\u1edbi nh\u1eefng qu\u00e1 tr\u00ecnh c\u00f4ng vi\u1ec7c c\u1ea7n s\u1ef1 ph\u1ed1i h\u1ee3p nh\u00f3m (teamwork) th\u00ec quy tr\u00ecnh gi\u00fap cho c\u00e1c th\u00e0nh vi\u00ean ph\u1ed1i h\u1ee3p v\u1edbi nhau m\u1ed9t c\u00e1ch \u0103n kh\u1edbp v\u00e0 \u0111\u00fang tr\u00ecnh t\u1ef1 m\u00e0 kh\u00f4ng ph\u1ea3i th\u1eafc m\u1eafc r\u1eb1ng vi\u1ec7c n\u00e0y do ai l\u00e0m? L\u00e0m nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n V\u00ed d\u1ee5: Quy tr\u00ecnh mua h\u00e0ng c\u1ee7a ph\u00f2ng TCKT s\u1ebd gi\u00fap Nh\u00e2n vi\u00ean HCNS bi\u1ebft v\u00e0 th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1c th\u1ee7 t\u1ee5c khi mua t\u00e0i s\u1ea3n cho C\u00f4ng ty, ph\u1ed1i h\u1ee3p v\u1edbi Nh\u00e2n vi\u00ean K\u1ebf to\u00e1n thanh to\u00e1n t\u1ed1t h\u01a1n.<\/em><\/p>\n Quy tr\u00ecnh c\u0169ng gi\u00fap \u00edch cho c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd ki\u1ec3m so\u00e1t ti\u1ebfn \u0111\u1ed9 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c do nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n<\/p>\n V\u00ed d\u1ee5: Tr\u01b0\u1edfng ph\u00f2ng HCNS nh\u00ecn v\u00e0o Phi\u1ebfu \u0111\u00e1nh gi\u00e1 \u1ee9ng vi\u00ean, c\u00f3 ghi m\u1ee9c l\u01b0\u01a1ng, ph\u1ee5 c\u1ea5p, ng\u00e0y b\u1eaft \u0111\u1ea7u \u0111i l\u00e0m, c\u00f3 ch\u1eef k\u00fd c\u1ee7a nh\u1eefng ng\u01b0\u1eddi li\u00ean quan s\u1ebd bi\u1ebft Nh\u00e2n vi\u00ean HCNS so\u1ea1n H\u1ee3p \u0111\u1ed3ng cho ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u00f3 \u0111\u00fang hay kh\u00f4ng?<\/em><\/p>\n <\/em><\/p>\n R\u00e0o c\u1ea3n trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n quy tr\u00ecnh:<\/strong><\/p>\n B\u1ea3n th\u00e2n c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ecbu \u0111\u1ea7u t\u01b0 th\u1eddi gian \u0111\u1ec3 l\u00e0m quy tr\u00ecnh, cho r\u1eb1ng l\u00e0m quy tr\u00ecnh m\u1ea5t th\u1eddi gian, c\u00f2n ph\u1ea3i nhi\u1ec1u vi\u1ec7c ki\u1ebfm ti\u1ec1n. Nh\u01b0ng b\u1ea3n th\u00e2n c\u00e1ch nh\u00ecn n\u00e0y ch\u01b0a ph\u1ea3i l\u00e0 d\u00e0i h\u1ea1n v\u00e0 h\u1ecd th\u1ef1c s\u1ef1 ch\u01b0a nh\u1eadn th\u1ee9c r\u00f5 \u0111\u01b0\u1ee3c t\u00e1c d\u1ee5ng c\u1ee7a quy tr\u00ecnh, c\u0169ng nh\u01b0 hi\u1ec3u \u0111\u01b0\u1ee3c r\u1eb1ng m\u1ea5t th\u1eddi gian m\u1ed9t ch\u00fat nh\u01b0ng h\u1ecd s\u1ebd r\u1ea5t nh\u00e0n v\u1ec1 sau trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 ki\u1ec3m so\u00e1t c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n Cho r\u1eb1ng quy tr\u00ecnh l\u00e0 m\u1ea5t th\u1eddi gian, ph\u1ee9c t\u1ea1p r\u01b0\u1eddm r\u00e0, trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp v\u1edbi nhau cho nhanh. T\u00f4i cho r\u1eb1ng trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp l\u00e0 m\u1ed9t \u0111i\u1ec1u r\u1ea5t t\u1ed1t, nh\u01b0ng sau khi b\u00e0n b\u1ea1c, th\u1ed1ng nh\u1ea5t th\u00ec c\u00e1c \u0111i\u1ec3m \u0111\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c l\u00ean gi\u1ea5y t\u1edd. Nhi\u1ec1u khi n\u00f3i m\u1ed3m v\u1edbi nhau ba ng\u00e0y sau s\u1ebd qu\u00ean m\u1ea5t m\u00ecnh n\u00f3i g\u00ec, ho\u1eb7c nh\u1edb nh\u01b0ng kh\u00f4ng d\u1ee7 \u00fd. Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p th\u00e0nh ra ph\u00e1t sinh tranh lu\u1eadn kh\u00f4ng \u0111\u00e1ng c\u00f3, \u0111\u1ea1i lo\u1ea1i nh\u01b0 “\u00dd anh kh\u00f4ng ph\u1ea3i nh\u01b0 v\u1eady” hay “M\u1ed7i ng\u00e0y anh n\u00f3i m\u1ed9t ki\u1ec3u, em bi\u1ebft l\u1ed1i n\u00e0o m\u00e0 l\u1ea7n”<\/p>\n Ng\u01b0\u1eddi l\u00e0m quy tr\u00ecnh ch\u01b0a n\u1eafm r\u00f5 ho\u00e0n to\u00e0n v\u1ec1 m\u1eb7t nghi\u1ec7p v\u1ee5, b\u1ea1n n\u00ean nh\u1edb r\u1eb1ng th\u01b0\u1edbc \u0111o c\u1ee7a m\u1ed9t quy tr\u00ecnh c\u00f3 hi\u1ec7u qu\u1ea3 hay kh\u00f4ng th\u1ec3 hi\u1ec7n \u1edf vi\u1ec7c ng\u01b0\u1eddi tu\u00e2n th\u1ee7 n\u00f3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch tr\u00f4i ch\u1ea3y, quy tr\u00ecnh gi\u00fap h\u1ecd th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t h\u01a1n.<\/p>\n N\u1ed9i dung c\u1ee7a h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u qu\u00e1 s\u01a1 s\u00e0i. C\u00e1c t\u00e0i li\u1ec7u kh\u00f4ng ph\u1ea3n \u00e1nh \u0111\u1ee7 c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u1ef1c ti\u1ec5n \u0111ang di\u1ec5n ra.<\/p>\n Qu\u00e1 \u00edt bi\u1ec3u m\u1eabu. Bi\u1ec3u m\u1eabu s\u1ebd l\u00e0 h\u1ed3 s\u01a1 ph\u1ea3n \u00e1nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean. Qu\u00e1 \u00edt bi\u1ec3u m\u1eabu s\u1ebd d\u1eabn \u0111\u1ebfn kh\u00f3 \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c, kh\u00f3 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p hay vi ph\u1ea1m.<\/p>\n H\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u qu\u00e1 nhi\u1ec1u. C\u00f4ng ty kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c t\u00e0i li\u1ec7u m\u1edbi, l\u1ed7i th\u1eddi.<\/p>\n Kh\u00f4ng ti\u1ebfn h\u00e0nh c\u1ea3i ti\u1ebfn, xem x\u00e9t l\u1ea1i h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u sau m\u1ed9t th\u1eddi gian.<\/p>\n Th\u1ef1c t\u1ebf ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng \u00e1p d\u1ee5ng nh\u01b0 t\u00e0i li\u1ec7u \u0111\u00e3 quy \u0111\u1ecbnh.<\/p>\n Quy tr\u00ecnh mang t\u00ednh ch\u1ea5t k\u1ebf th\u1eeba:<\/strong><\/p>\n B\u1ea1n c\u00f3 nh\u1eadn th\u1ea5y trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 n\u00e0y m\u1ecdi th\u1ee9 ng\u00e0y c\u00e0ng m\u1ecdi th\u1ee9 ng\u00e0y c\u00e0ng nhanh h\u01a1n. \u0110\u01a1n gi\u1ea3n nh\u01b0 th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh \u0111ang t\u1eeb 3 c\u1eeda, 5 c\u1eeda ch\u1ec9 con 1 c\u1eeda. T\u1ea1i sao l\u1ea1i l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3?<\/p>\n Khi nh\u00ecn v\u00e0o m\u1ed9t quy tr\u00ecnh, tr\u1ea3i nghi\u1ec7m n\u00f3 ng\u01b0\u1eddi ta s\u1ebd nh\u00ecn ra c\u00e1c b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft ho\u1eb7c c\u00e1c c\u00e1ch l\u00e0m \u0111\u1ec3 c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c nhanh h\u01a1n. N\u1ebfu kh\u00f4ng c\u00f3 quy tr\u00ecnh ng\u01b0\u1eddi ta s\u1ebd kh\u00f4ng nh\u00ecn ra nh\u1eefng sai s\u00f3t \u0111\u00f3 v\u00e0 kh\u00f3 c\u00f3 th\u1ec3 s\u1eeda ch\u1eefa.<\/p>\n N\u1ebfu kh\u00f4ng c\u00f3 quy tr\u00ecnh, b\u1ea1n s\u1ebd l\u00e0m \u0111i l\u00e0m l\u1ea1i m\u1ed9t vi\u1ec7c theo m\u1ed9t c\u00e1ch c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0 b\u1ea3n ch\u1ea5t tr\u00ed n\u00e3ov\u1ed1n r\u1ea5t l\u01b0\u1eddi, n\u00f3 kh\u00f4ng ch\u1ecbu nh\u1eadn ra s\u1ef1 sai l\u1ea7m trong c\u00f4ng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y.<\/p>\n Quy tr\u00ecnh h\u00f3a<\/strong><\/p>\n V\u00ec sao m\u00f4t ng\u01b0\u1eddi du kh\u00e1ch \u0111i \u0111\u1ebfn m\u1ed9t v\u00f9ng \u0111\u1ea5t l\u1ea1 , h\u1ecd nh\u1eadn ra \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u00e1i m\u1edbi m\u1ebb c\u00f2n ng\u01b0\u1eddi d\u00e2n s\u1ed1ng \u1edf \u0111\u1ea5y l\u00e2u n\u0103m l\u1ea1i kh\u00f4ng nh\u00ecn ra. T\u01b0\u01a1ng t\u1ef1 m\u1ed9t ng\u01b0\u1eddi m\u1edbi nh\u00ecn v\u00e0o m\u1ed9t quy tr\u00ecnh \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng t\u1eeb m\u1ed9t nh\u00e2n vi\u00ean c\u0169 s\u1ebd nh\u1eadn ra nh\u1eefng y\u1ebfu s\u00f3t v\u00e0 c\u1ea3\u00a0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 c\u1ea3i ti\u1ebfn l\u00ean.<\/p>\n X\u00e2y m\u1ed9t l\u1ea7n nh\u01b0ng t\u1eeb \u0111\u00f3 c\u00f4ng ty c\u1ee7a b\u1ea1n s\u1ebd m\u00e3i \u0111i l\u00ean. Khi m\u1ed9t ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 thay th\u1ec3 b\u1ea1n l\u00e0m m\u1ed9t vi\u1ec7c g\u00ec \u0111\u00f3 t\u1ed1t b\u1eb1ng b\u1ea1n th\u1eadm ch\u00ed t\u1ed1t h\u01a1n, \u0111\u00f3 l\u00e0 ni\u1ec1m vui s\u01b0\u1edbng v\u00ec b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m m\u1ed9t c\u00f4ng vi\u1ec7c kh\u00e1c, \u0111\u1ed1i \u0111\u1ea7u v\u1edbi m\u1ed9t th\u1eed th\u00e1ch m\u1edbi, b\u1ea1n s\u1ebd kh\u00f4ng c\u00f2n nh\u1eefng gi\u1edd ph\u00fat kh\u1ed5 s\u1edf gi\u1ea3i quy\u1ebft s\u1ef1 v\u1ee5 h\u00e0ng ng\u00e0y n\u1eefa, nh\u1eefng l\u1ed7i nh\u1ecf nh\u1eb7t khi\u1ebfn b\u1ea1n t\u1ed1n th\u1eddi gian s\u1ebd m\u00e3i m\u00e3i bi\u1ebfn m\u1ea5t.<\/p>\n “Anh \u01a1i, vi\u1ec7c n\u00e0y l\u00e0m nh\u01b0 th\u1ebf n\u00e0o?” T\u1ea5t c\u1ea3 s\u1ebd \u0111i v\u00e0o d\u0129 v\u00e3ng.<\/p>\n C\u00f3 quy tr\u00ecnh l\u00e0 b\u1ea1n \u0111\u00e3 chuy\u1ec3n giao to\u00e0n b\u1ed9 tinh hoa, kinh nghi\u1ec7m, c\u00e1c ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd cho ng\u01b0\u1eddi m\u1edbi v\u00e0 khi \u0111\u00f3 h\u1ecd s\u1ebd t\u1ef1 \u0111\u1ed9ng l\u00e0m vi\u1ec7c v\u00e0 b\u1ea1n s\u1ebd tho\u1ea3i m\u00e1i t\u1ef1 do \u0111\u1ec3 l\u00e0m c\u00e1c c\u00f4ng vi\u1ec7c kh\u00e1c quan tr\u1ecdng h\u01a1n. Nh\u01b0 v\u1eady l\u00e0 b\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c Gi\u1ea3i Ph\u00f3ng! Ch\u00fac m\u1eebng b\u1ea1n!<\/p>\n C\u00e1ch thi\u1ebft l\u1eadp quy tr\u00ecnh:<\/strong><\/p>\n \u2013 X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u. L\u01b0u \u00fd c\u1ea7n ph\u00e2n bi\u1ec7t t\u00e0i li\u1ec7u \u2013 h\u1ed3 s\u01a1:<\/strong><\/p>\n + T\u00e0i li\u1ec7u l\u00e0 nh\u1eefng v\u0103n b\u1ea3n \u0111\u01b0\u1ee3c ban h\u00e0nh m\u00e0 m\u1ecdi th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c ph\u1ea3i tu\u00e2n theo v\u00ed d\u1ef1 nh\u01b0: S\u1ed5 tay, Quy tr\u00ecnh, Th\u1ee7 t\u1ee5c, Quy \u0111\u1ecbnh, H\u01b0\u1edbng d\u1eabn, Bi\u1ec3u m\u1eabu…<\/p>\n + H\u1ed3 s\u01a1 l\u00e0 b\u1eb1ng ch\u1ee9ng v\u1ec1 vi\u1ec7c th\u1ef1c hi\u1ec7n theo t\u00e0i li\u1ec7u v\u00ed d\u1ee5 nh\u01b0 bi\u00ean b\u1ea3n vi ph\u1ea1m k\u1ef7 lu\u1eadt lao \u0111\u1ed9ng, quy\u1ebft \u0111\u1ecbnh k\u1ef7 lu\u1eadt…<\/p>\n S\u1eed d\u1ee5ng quy tr\u00ecnh hi\u1ec7u qu\u1ea3:<\/strong><\/p>\n Quy tr\u00ecnh \u0111\u01b0\u1ee3c l\u1eadp ra v\u00e0 th\u1ed1ng nh\u1ea5t th\u1ef1c hi\u1ec7n l\u00e0 m\u1ed9t \u0111i\u1ec1u c\u1ea7n thi\u1ebft cho t\u00e1c nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 l\u00e0 c\u00f4ng c\u1ee5 ki\u1ec3m so\u00e1t cho c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd.<\/p>\n Quy tr\u00ecnh t\u1ed1t hay kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 qua m\u1ee9c \u0111\u1ed9 v\u1eadn d\u1ee5ng v\u00e0o th\u1ef1c ti\u1ec5n v\u00e0 n\u00f3 ph\u1ea3i n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo qu\u00e1 tr\u00ecnh (management by process) l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1a tr\u00ean vi\u1ec7c ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng theo c\u00e1c qu\u00e1 tr\u00ecnh. \u0110\u1ec3 v\u1eadn h\u00e0nh m\u1ed9t c\u00e1ch c\u00f3 hi\u1ec7u qu\u1ea3, t\u1ed5 ch\u1ee9c ph\u1ea3i x\u00e1c \u0111\u1ecbnh v\u00e0 qu\u1ea3n l\u00fd nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng c\u00f3 li\u00ean h\u1ec7 m\u1eadt thi\u1ebft v\u1edbi nhau . B\u1ea5t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[176],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3957"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3957"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3957\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3957"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3957"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u00dd ngh\u0129a th\u1ee9 ba c\u1ee7a x\u00e2y d\u1ef1ng quy tr\u00ecnh \u0111\u00f3 l\u00e0 Gi\u1ea3i ph\u00f3ng l\u00e3nh \u0111\u1ea1o.<\/p>\n
\n“Kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, em ph\u1ea3i l\u00e0m sao?”<\/em><\/p>\n
\n\u2013 X\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch.
\n\u2013 X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi \u00e1p d\u1ee5ng.
\n\u2013 Ho\u00e0n thi\u1ec7n ph\u1ea7n \u0111\u1ecbnh ngh\u0129a, t\u00e0i li\u1ec7u tham kh\u1ea3o
\n\u2013 X\u00e1c \u0111\u1ecbnh s\u1ed1 b\u01b0\u1edbc c\u00f4ng vi\u1ec7c.
\n\u2013 X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ki\u1ec3m so\u00e1t.
\n\u2013 X\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n.
\n\u2013 X\u00e1c \u0111\u1ecbnh t\u00e0i li\u1ec7u ph\u1ea3i tu\u00e2n theo v\u00e0 h\u1ed3 s\u01a1.
\n\u2013 X\u00e1c \u0111\u1ecbnh ph\u01b0\u01a1ng ph\u00e1p ki\u1ec3m so\u00e1t c\u00e1c b\u01b0\u1edbc c\u00f4ng vi\u1ec7c.
\n\u2013 X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m c\u1ea7n ki\u1ec3m tra th\u1eed nghi\u1ec7m.
\n\u2013 M\u00f4 t\u1ea3, di\u1ec5n gi\u1ea3i c\u00e1c b\u01b0\u1edbc c\u00f4ng vi\u1ec7c, bi\u1ec3u m\u1eabu k\u00e8m theo.<\/p>\n
\nQuy tr\u00ecnh \u0111\u01b0\u1ee3c l\u1eadp ra kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 ho\u00e0n to\u00e0n d\u1eadp khu\u00f4n, trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p n\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c v\u1eadn d\u1ee5ng linh ho\u1ea1t, tr\u00e1nh m\u1eafc b\u1ec7nh gi\u1ea5y t\u1edd.<\/p>\n","protected":false},"excerpt":{"rendered":"