{"id":3969,"date":"2023-11-30T05:21:42","date_gmt":"2023-11-30T05:21:42","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3969"},"modified":"2023-11-29T12:36:51","modified_gmt":"2023-11-29T12:36:51","slug":"nhung-ly-khien-thong-quy-trinh-khong-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nhung-ly-khien-thong-quy-trinh-khong-hieu-qua.html","title":{"rendered":"Nh\u1eefng l\u00fd do khi\u1ebfn h\u1ec7 th\u1ed1ng quy tr\u00ecnh kh\u00f4ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"

H\u1ec7 th\u1ed1ng quy tr\u00ecnh nghi\u1ec7p v\u1ee5 l\u00e0 m\u1ed9t trong nh\u1eefng c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c thi \u0111\u00fang, \u0111\u1ed3ng b\u1ed9 v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi, v\u00e0 cho k\u1ebft qu\u1ea3 \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng g\u1ea7n gi\u1ed1ng nhau. Nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o h\u1ec7 th\u1ed1ng quy tr\u00ecnh c\u0169ng \u0111\u01b0\u1ee3c tri\u1ec3n khai mang l\u1ea1i \u0111\u00fang gi\u00e1 tr\u1ecb nh\u01b0 k\u1ef3 v\u1ecdng.\u00a0D\u01b0\u1edbi \u0111\u00e2y l\u00e0 Nh\u1eefng l\u00fd do khi\u1ebfn h\u1ec7 th\u1ed1ng quy tr\u00ecnh kh\u00f4ng hi\u1ec7u qu\u1ea3:<\/strong><\/em><\/p>\n

L\u00fd do 1:<\/strong>\u00a0Process not defined \u2013 Quy tr\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a: Quy tr\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c vi\u1ebft ra, m\u1ed7i ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n nghi\u1ec7p v\u1ee5 hi\u1ec3u quy tr\u00ecnh theo m\u1ed9t c\u00e1ch kh\u00e1c nhau v\u00e0 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c kh\u00e1c nhau. \u0110\u1ecbnh ngh\u0129a quy tr\u00ecnh l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft ph\u1ea3i l\u00e0m.<\/p>\n

L\u00fd do 2:<\/strong>\u00a0Process not owned \u2013 Quy tr\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c s\u1edf h\u1eefu: Quy tr\u00ecnh \u0111\u01b0\u1ee3c vi\u1ebft ra, c\u00f3 b\u01b0\u1edbc h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng nh\u01b0ng kh\u00f4ng ghi r\u00f5 ai s\u1edf h\u1eefu quy tr\u00ecnh \u1ea5y, d\u1eabn \u0111\u1ebfn quy tr\u00ecnh c\u00f3 xu h\u01b0\u1edbng kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c thi. C\u1ea7n \u0111\u1ecbnh ngh\u0129a vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng vai tr\u00f2 tham gia trong quy tr\u00ecnh nghi\u1ec7p v\u1ee5.<\/p>\n

L\u00fd do 3:<\/strong>\u00a0Process not understood \u2013 Quy tr\u00ecnh kh\u00f4ng hi\u1ec3u \u0111\u00fang: Quy tr\u00ecnh \u0111\u01b0\u1ee3c vi\u1ebft ra, nh\u01b0ng c\u00f4ng vi\u1ec7c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 gi\u00fap nh\u1eefng ai li\u00ean quan \u0111\u1ec3 hi\u1ec3u \u0111\u00fang quy tr\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c xem tr\u1ecdng. K\u1ebft qu\u1ea3 l\u00e0 quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn m\u1ed9t \u0111\u01b0\u1eddng, ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n m\u1ed9t n\u1ebbo. \u0110\u00e0o t\u1ea1o l\u00e0 c\u00f4ng vi\u1ec7c \u01b0u ti\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c vai tr\u00f2 hi\u1ec3u \u0111\u00fang v\u1ec1 quy tr\u00ecnh.<\/p>\n

L\u00fd do 4:<\/strong>\u00a0Process not followed \u2013 Quy tr\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7: V\u00ec l\u00fd do g\u00ec \u0111\u00f3 quy tr\u00ecnh \u0111\u01b0\u1ee3c vi\u1ebft ra, \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 ch\u1eb7t ch\u1ebd. \u0110\u00e2y l\u00e0 hi\u1ec7n t\u01b0\u1ee3ng chung \u1edf nhi\u1ec1u doanh nghi\u1ec7p g\u1eb7p ph\u1ea3i trong giai \u0111o\u1ea1n \u0111\u1ea7u thi\u1ebft k\u1ebf quy tr\u00ecnh. C\u1ea7n vi\u1ebft ch\u00ednh s\u00e1ch \u0111\u1ec3 ki\u1ec3m so\u00e1t vi\u1ec7c th\u1ef1c hi\u1ec7n quy tr\u00ecnh.<\/p>\n

L\u00fd do 5:\u00a0<\/strong>Customer not understood \u2013 Kh\u00e1ch h\u00e0ng kh\u00f4ng hi\u1ec3u: C\u00f3 r\u1ea5t nhi\u1ec1u quy tr\u00ecnh c\u00f3 s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c, nh\u01b0ng vi\u1ec7c \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn kh\u00f4ng r\u00f5 r\u00e0ng d\u1eabn \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee9 l\u00e0m theo c\u00e1ch h\u1ecd ngh\u0129. C\u1ea7n \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn ph\u00f9 h\u1ee3p \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t tr\u00ean d\u1ecbch v\u1ee5.<\/p>\n

L\u00fd do 6:<\/strong>\u00a0Supplier not understood \u2013 Nh\u00e0 cung c\u1ea5p kh\u00f4ng hi\u1ec3u: V\u1edbi m\u1ed9t s\u1ed1 quy tr\u00ecnh c\u00f3 s\u1ef1 tham gia c\u1ee7a nh\u00e0 cung c\u1ea5p trong g\u00f3i d\u1ecbch v\u1ee5 t\u1ed5ng th\u1ec3. Nh\u01b0ng \u0111\u1ed9i ng\u0169 nh\u00e0 cung c\u1ea5p kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o ho\u1eb7c h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng. K\u1ebft qu\u1ea3 \u0111\u1ed9i ng\u0169 nh\u00e0 cung c\u1ea5p l\u00e0m theo c\u00e1ch h\u1ecd hay l\u00e0m v\u1edbi \u0111\u1ed1i t\u00e1c kh\u00e1c. \u0110\u00e0o t\u1ea1o v\u00e0 k\u00fd cam k\u1ebft \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 v\u1edbi \u0111\u1ed1i t\u00e1c l\u00e0 vi\u1ec7c c\u1ea7n l\u00e0m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u1edf m\u1ee9c t\u1ed5ng th\u1ec3.<\/p>\n

L\u00fd do 7:<\/strong>\u00a0Cumbersome to execute \u2013 R\u01b0\u1eddm r\u00e0 \u0111\u1ec3 th\u1ef1c hi\u1ec7n: N\u1ebfu b\u1ea1n hay \u0111i giao d\u1ecbch \u1edf ng\u00e2n h\u00e0ng, hay b\u1ec7nh vi\u1ec7n c\u00f4ng th\u00ec b\u1ea1n s\u1ebd th\u1ea5y c\u00f3 nhi\u1ec1u b\u01b0\u1edbc th\u1ef1c hi\u1ec7n m\u00e0 theo b\u1ea1n th\u00ec kh\u00f4ng c\u1ea7n thi\u1ebft. Nguy\u00ean nh\u00e2n l\u00e0 quy tr\u00ecnh thi\u1ebft k\u1ebf qu\u00e1 r\u01b0\u1eddm ra \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t. C\u1ea7n r\u00e0 so\u00e1t v\u00e0 t\u1ed1i \u01b0u ho\u00e1 quy tr\u00ecnh l\u00e0m vi\u1ec7c sao cho hi\u1ec7u qu\u1ea3.<\/p>\n

L\u00fd do 8:<\/strong>\u00a0Full of waste \u2013 Nhi\u1ec1u b\u01b0\u1edbc th\u1eeba th\u1ea3i: V\u00ec l\u00fd do g\u00ec \u0111\u00f3, quy tr\u00ecnh \u0111\u01b0\u1ee3c sao ch\u00e9p t\u1eeb n\u01a1i kh\u00e1c v\u1ec1, ho\u1eb7c quy tr\u00ecnh l\u00e2u ng\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 c\u1ea3i ti\u1ebfn, trong khi n\u0103ng l\u1ef1c ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n \u0111\u00e3 \u0111\u01b0\u1ee3c n\u00e2ng l\u00ean, m\u00f4i tr\u01b0\u1eddng thay \u0111\u1ed5i t\u1ed1t h\u01a1n. Nh\u01b0ng quy tr\u00ecnh v\u1eabn kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1, xem x\u00e9t \u0111\u1ec3 t\u1ed1i \u01b0u \u0111\u1ec3 lo\u1ea1i nh\u1eefng b\u01b0\u1edbc d\u01b0 th\u1eeba. Nh\u1eefng b\u01b0\u1edbc th\u1eeba th\u1ea3i s\u1ebd l\u1ea5y \u0111i th\u1eddi gian v\u00e0 n\u1ed7 l\u1ef1c c\u1ee7a \u0111\u1ed9i ng\u0169 (\u0111\u00f3 l\u00e0 ti\u1ec1n c\u1ee7a doanh nghi\u1ec7p), h\u00e3y t\u00ecm ra b\u01b0\u1edbc th\u1eeba th\u1ea3i v\u00e0 lo\u1ea1i b\u1ecf ch\u00fang.<\/p>\n

L\u00fd do 9:<\/strong>\u00a0Performance not measured \u2013 Hi\u1ec7u xu\u1ea5t kh\u00f4ng \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng: \u0110\u00e2y l\u00e0 \u0111i\u1ec3m g\u1eb7p r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p, quy tr\u00ecnh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf b\u00e0i b\u1ea3n. Nh\u01b0ng vi\u1ec7c \u0111o l\u01b0\u1eddng hi\u1ec7u xu\u1ea5t c\u00e1c b\u01b0\u1edbc li\u00ean quan kh\u00f4ng \u0111\u01b0\u1ee3c xem tr\u1ecdng v\u00e0 th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3. K\u1ebft qu\u1ea3 l\u00e0 kh\u00f4ng bi\u1ebft \u0111\u01b0\u1ee3c \u0111i\u1ec3m c\u1ea7n c\u1ea3i ti\u1ebfn \u0111\u1ec3 t\u1ed1i \u01b0u ho\u00e1 hi\u1ec7u xu\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169, k\u1ef9 n\u0103ng n\u00e0o c\u1ea7n \u0111\u00e0o t\u1ea1o cho \u0111\u1ed9i ng\u0169. Tu\u1ef3 v\u00e0o t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c m\u00e0 c\u1ea7n c\u00f3 l\u1ed9 tr\u00ecnh r\u00f5 r\u00e0ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng c\u00e1c \u0111i\u1ec3m ch\u1ed1t ch\u1eb7n.<\/p>\n

L\u00fd do 10:<\/strong>\u00a0Not liked to Strategy \u2013 Kh\u00f4ng li\u00ean k\u1ebft \u0111\u1ebfn chi\u1ebfn l\u01b0\u1ee3c: Chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p, b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng thay \u0111\u1ed5i theo th\u1eddi gian, v\u00e0 \u0111\u00f4i khi quy tr\u00ecnh \u0111ang th\u1ef1c hi\u1ec7n l\u1ea1i kh\u00f4ng \u0111\u01b0\u1ee3c xem x\u00e9t v\u00e0 \u0111i\u1ec1u ch\u1ec9nh sao cho t\u01b0\u01a1ng \u1ee9ng. K\u1ebft qu\u1ea3 sau v\u00e0i l\u1ea7n thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c th\u00ec c\u00f3 nhi\u1ec1u \u0111i\u1ec3m GAP gi\u1eefa quy tr\u00ecnh th\u1ef1c hi\u1ec7n so v\u1edbi chi\u1ebfn l\u01b0\u1ee3c, m\u1ee5c ti\u00eau, v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u00f3 nguy c\u01a1 th\u1ea5t b\u1ea1i.<\/p>\n

Nh\u1eefng l\u00fd do khi\u1ebfn h\u1ec7 th\u1ed1ng quy tr\u00ecnh kh\u00f4ng hi\u1ec7u qu\u1ea3<\/p>\n

Trong qu\u00e1 tr\u00ecnh cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u1edf c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 l\u1edbn th\u00ec h\u1ec7 th\u1ed1ng quy tr\u00ecnh l\u00e0 \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p h\u1ec7 th\u1ed1ng ho\u00e1 c\u00e1c c\u00f4ng vi\u1ec7c c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u01b0 k\u1ef3 v\u1ecdng. V\u1edbi c\u00e1c doanh nghi\u1ec7p Startup th\u00ec nh\u1eefng quy tr\u00ecnh li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u00e1ch h\u00e0ng, quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ea7n \u0111\u01b0\u1ee3c vi\u1ebft ra v\u00e0 gi\u00fap \u0111\u1ed9i ng\u0169 th\u1ef1c hi\u1ec7n \u0111\u1ed3ng b\u1ed9.<\/p>\n

S\u1ef1 hi\u1ec7u qu\u1ea3 c\u1ee7a h\u1ec7 th\u1ed1ng quy tr\u00ecnh ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 ph\u00f9 h\u1ee3p gi\u1eefa m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c, n\u0103ng l\u1ef1c \u0111\u1ed9i ng\u0169, \u0111\u00e0o t\u1ea1o, v\u00e0 c\u1ea3 v\u0103n ho\u00e1 l\u00e0m vi\u1ec7c \u1edf m\u1ed7i m\u00f4i tr\u01b0\u1eddng c\u1ee5 th\u1ec3.<\/p>\n

L\u00e0 m\u1ed9t ch\u1ee7 doanh nghi\u1ec7p, qu\u1ea3n l\u00fd, B\u1ea1n c\u00f3 \u0111ang th\u1ef1c s\u1ef1 \u0111au \u0111\u1ea7u v\u1edbi vi\u1ec7c h\u1ec7 th\u1ed1ng ho\u00e1 quy tr\u00ecnh? V\u00e0 theo quan \u0111i\u1ec3m, kinh nghi\u1ec7m c\u1ee7a b\u1ea1n th\u00ec n\u00ean l\u00e0m nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 c\u00e1c quy tr\u00ecnh hi\u1ec7u qu\u1ea3?<\/p>\n","protected":false},"excerpt":{"rendered":"

H\u1ec7 th\u1ed1ng quy tr\u00ecnh nghi\u1ec7p v\u1ee5 l\u00e0 m\u1ed9t trong nh\u1eefng c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c thi \u0111\u00fang, \u0111\u1ed3ng b\u1ed9 v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi, v\u00e0 cho k\u1ebft qu\u1ea3 \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng g\u1ea7n gi\u1ed1ng nhau. Nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o h\u1ec7 th\u1ed1ng quy tr\u00ecnh c\u0169ng \u0111\u01b0\u1ee3c tri\u1ec3n khai mang l\u1ea1i \u0111\u00fang gi\u00e1 tr\u1ecb […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[176],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3969"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3969"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3969\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}