Khi l\u00e0m vi\u1ec7c ai c\u0169ng mong mu\u1ed1n l\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c t\u1ed1t v\u00e0 \u0111\u1ed3ng \u0111\u1ec1u ph\u1ea3i kh\u00f4ng n\u00e0o? V\u1eady \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u01a1n tru h\u00f3a c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh th\u00ec c\u1ea7n c\u00f3 m\u1ed9t quy tr\u00ecnh c\u1ee5 th\u1ec3 \u0111\u1ec3 l\u00e0m. B\u1edfi l\u1ebd \u0111\u00f3 th\u00ec ch\u00fang ta c\u00f3 th\u1ec3 tham kh\u1ea3o quy tr\u00ecnh thao t\u00e1c chu\u1ea9n SOP \u0111\u1ec3 l\u00e0m vi\u1ec7c nh\u00e9?<\/p>\n
C\u00e1c b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o kh\u00f3a h\u1ecdc qu\u1ea3n tr\u1ecb nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n t\u1ea1i link:\u00a0cet.edu.vn\/quan-tri-nha-hang-khach-san<\/em><\/strong><\/p>\n Th\u1ebf n\u00e0o l\u00e0 quy tr\u00ecnh thao t\u00e1c chu\u1ea9n (SOP)?<\/strong><\/p>\n Vi\u1ec7c \u0111\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n hi\u1ec3u quy tr\u00ecnh thao t\u00e1c chu\u1ea9n SOP l\u00e0 g\u00ec. SOP \u0111\u01b0\u1ee3c vi\u1ebft t\u1eaft t\u1eeb Standard operating procedure \u2013 SOP. \u0110\u00e2y \u0111\u01b0\u1ee3c bi\u1ebft l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng quy tr\u00ecnh, \u0111\u01b0\u1ee3c t\u1ea1o ra \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn v\u00e0 duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c. Quy tr\u00ecnh chu\u1ea9n gi\u00fap tr\u00e1nh kh\u1ecfi c\u00e1c sai s\u00f3t n\u1ebfu l\u00e0m theo \u0111\u00fang c\u00e1c b\u01b0\u1edbc trong quy tr\u00ecnh, n\u00f3 c\u0169ng gi\u00fap ng\u01b0\u1eddi m\u1edbi nhanh ch\u00f3ng l\u00e0m quen v\u1edbi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. \u0110\u1ec3 bi\u1ebft th\u00eam SOP l\u00e0 g\u00ec b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam:\u00a0SOP l\u00e0 g\u00ec?<\/p>\n Quy tr\u00ecnh thao t\u00e1c chu\u1ea9n n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau. \u0110\u1eb7c bi\u1ec7t, khi \u00e1p d\u1ee5ng SOP v\u00e0o l\u0129nh v\u1ef1c kinh doanh \u0111\u1ed3 u\u1ed1ng th\u00ec hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u00e0ng \u0111\u01b0\u1ee3c n\u00e2ng cao h\u01a1n.<\/p>\n Khi s\u1eed d\u1ee5ng Quy tr\u00ecnh thao t\u00e1c chu\u1ea9n b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch nh\u01b0 sau:<\/strong><\/p>\n Ti\u1ebft ki\u1ec7m th\u1eddi gian l\u00e0m vi\u1ec7c, c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/p>\n Ng\u0103n ng\u1eeba l\u00e3ng ph\u00ed t\u00e0i nguy\u00ean do kh\u00f4ng thao t\u00e1c chu\u1ea9n.<\/p>\n \u1ed4n \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra, n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c \u1ed5n \u0111\u1ecbnh: c\u00f4ng vi\u1ec7c th\u1ef1c hi\u1ec7n theo SOP l\u1ea7n n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh v\u00e0 ho\u00e0n th\u00e0nh theo c\u00e1ch gi\u1ed1ng nhau.<\/p>\n Nh\u1eefng l\u1ee3i \u00edch nh\u01b0 v\u1eady n\u00ean c\u00f4ng vi\u1ec7c ch\u00fang ta c\u00f3 m\u1ed9t quy tr\u00ecnh thao t\u00e1c chu\u1ea9n (SOP) l\u00e0 m\u1ed9t \u0111i\u1ec1u r\u1ea5t c\u1ea7n thi\u1ebft. C\u00f3 nh\u01b0 th\u1ebf ch\u00fang ta l\u00e0m vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c su\u00f4n s\u1ebb v\u00e0 ng\u00e0y m\u1ed9t ho\u00e0n thi\u1ec7n \u1ed5n \u0111\u1ecbnh h\u01a1n.<\/p>\n \u0110\u1ec3 c\u00f3 nh\u1eefng l\u1ee3i \u00edch tr\u00ean th\u00ec b\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 nh\u1eefng quy tr\u00ecnh chu\u1ea9n SOP d\u01b0\u1edbi \u0111\u00e2y:<\/strong><\/p>\n “X\u00e2y d\u1ef1ng m\u1ee9c t\u1ed3n t\u1ed1i thi\u1ec3u: – Khi l\u1eadp k\u1ebf ho\u1ea1ch ph\u1ea3i c\u0103n c\u1ee9 v\u00e0o:<\/strong> Tr\u00ean \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ki\u1ebfn th\u1ee9c v\u1ec1 quy tr\u00ecnh thao t\u00e1c chu\u1ea9n SOP. B\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam m\u1ed9t s\u1ed1 thao t\u00e1c chu\u1ea9n SOP trong m\u1ed9t s\u1ed1 ng\u00e0nh kh\u00e1c v\u00ed d\u1ee5 nh\u01b0 ng\u00e0nh y t\u1ebf. C\u00f3 th\u1ec3 th\u1ea5y thao t\u00e1c chu\u1ea9n SOP th\u00ec ngo\u00e0i trong ng\u00e0nh nh\u00e0 h\u00e0ng kh\u00e1ch s\u1ea1n th\u00ec c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 ng\u00e0nh kh\u00e1c c\u0169ng c\u1ea7n nh\u1eefng thao t\u00e1c n\u00e0y.<\/p>\n “Vai tr\u00f2 c\u1ee7a h\u1ec7 th\u1ed1ng quy tr\u00ecnh thao t\u00e1c chu\u1ea9n:<\/strong><\/p>\n – H\u01b0\u1edbng d\u1eabn c\u00f4ng vi\u1ec7c: \u0111\u1ea3m b\u1ea3o m\u1ecdi nh\u00e2n vi\u00ean \u0111\u1ec1u thao t\u00e1c nh\u01b0 nhau \u0111\u1ec3 cho s\u1ea3n ph\u1ea9m c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng tr\u01b0\u1edbc sau nh\u01b0 m\u1ed9t;<\/p>\n – Ti\u00eau chu\u1ea9n hi\u1ec7u n\u0103ng: c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ecdi nh\u00e2n vi\u00ean v\u1ec1 m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c;<\/p>\n – C\u00f4ng c\u1ee5 \u0111\u1ed1i chi\u1ebfu: gi\u00fap \u0111\u1ee1 nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng nh\u1edb thao t\u00e1c. Ti\u1ebft ki\u1ec7m th\u1eddi gian khi \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi;<\/p>\n – C\u0103n c\u1ee9 ki\u1ec3m tra: th\u00f4ng tin c\u01a1 s\u1edf cho vi\u1ec7c ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng hay th\u1ea9m \u0111\u1ecbnh h\u1ec7 th\u1ed1ng;<\/p>\n – H\u1ed3 s\u01a1 hi\u1ec7u n\u0103ng: n\u1ec1n t\u1ea3ng \u0111\u1ec3 s\u1eeda \u0111\u1ed5i, b\u1ed5 sung hay c\u1ea3i ti\u1ebfn \u0111i\u1ec1u ki\u1ec7n kinh doanh hay quy tr\u00ecnh;<\/p>\n – T\u00e0i li\u1ec7u kinh doanh: t\u00e0i li\u1ec7u \u0111\u1ec3 xem l\u1ea1i khi c\u00f3 v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn s\u1ef1 ph\u00e2n ph\u1ed1i (khi\u1ebfu n\u1ea1i hay thu h\u1ed3i s\u1ea3n ph\u1ea9m).<\/p>\n Nguy\u00ean t\u1eafc ban h\u00e0nh quy tr\u00ecnh thao t\u00e1c chu\u1ea9n:<\/p>\n – Vi\u1ebft ra nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i l\u00e0m;<\/p>\n – L\u00e0m theo nh\u1eefng g\u00ec \u0111\u00e3 vi\u1ebft;<\/p>\n – Ghi ch\u00e9p l\u1ea1i nh\u1eefng g\u00ec \u0111\u00e3 th\u1ef1c hi\u1ec7n;<\/p>\n – \u0110\u1ecbnh k\u1ef3 so\u00e1t x\u00e9t l\u1ea1i h\u1ec7 th\u1ed1ng SOP.<\/p>\n T\u1eeb ng\u1eef trong so\u1ea1n th\u1ea3o quy tr\u00ecnh thao t\u00e1c chu\u1ea9n<\/p>\n – Theo m\u1ec7nh l\u1ec7nh c\u00e1ch.<\/p>\n – V\u0103n phong ng\u1eafn g\u1ecdn, d\u1ec5 hi\u1ec3u. xem b\u00e0i vi\u1ebft \u0111\u1ea7y \u0111\u1ee7\u00a0t\u1ea1i \u0111\u00e2y”<\/em><\/p>\n Th\u00eam 1 g\u00f3c nh\u00ecn bao qu\u00e1t v\u1ec1 SOP trong l\u0129nh v\u1ef1c nh\u00e0 h\u00e0ng kh\u00e1ch s\u1ea1n m\u00e0\u00a0Tr\u01b0\u1eddng Trung C\u1ea5p CET<\/em><\/strong>\u00a0c\u00f3 chia s\u1ebb sau \u0111\u00e2y. N\u00e0o ch\u00fang ta ti\u1ebfp t\u1ee5c t\u00ecm hi\u1ec3u xem nh\u01b0 th\u1ebf n\u00e0o nh\u00e9<\/p>\n SOP \u0111\u01b0\u1ee3c vi\u1ebft t\u1eaft t\u1eeb c\u1ee5m t\u1eeb ti\u1ebfng Anh Standard Operating Procedure l\u00e0 thu\u1eadt ng\u1eef nh\u1eb1m \u0111\u1ec3 ch\u1ec9 quy tr\u00ecnh thao t\u00e1c chu\u1ea9n. \u0110\u00e2y l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c quy tr\u00ecnh chu\u1ea9n \u0111\u01b0\u1ee3c t\u1ea1o ra \u0111\u1ec3 nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n theo nh\u1eb1m duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u1edbi hi\u1ec7u qu\u1ea3 cao nh\u1ea5t. SOP \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean l\u00e0m quen v\u1edbi c\u00f4ng vi\u1ec7c m\u1edbi c\u0169ng nh\u01b0 gi\u00fap \u0111\u1ed9i ng\u0169 Qu\u1ea3n l\u00fd gi\u00e1m s\u00e1t nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3. SOP \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng trong r\u1ea5t nhi\u1ec1u l\u0129nh v\u1ef1c nh\u01b0: y t\u1ebf, gi\u00e1o d\u1ee5c, h\u00e0ng kh\u00f4ng\u2026<\/em><\/p>\n V\u1edbi r\u1ea5t nhi\u1ec1u b\u1ed9 ph\u1eadn, l\u0129nh v\u1ef1c nh\u1ecf kh\u00e1c nhau trong m\u1ed7i NHKS th\u00ec c\u00e1c nh\u00e0 Qu\u1ea3n l\u00fd t\u1ea1o ra c\u00e1c h\u1ec7 th\u1ed1ng ti\u00eau chu\u1ea9n cho t\u1eebng b\u1ed9 ph\u1eadn, v\u1ecb tr\u00ed c\u1ee5 th\u1ec3 \u0111\u1ec3 d\u1ef1a v\u00e0o \u0111\u00f3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 n\u1eafm b\u1eaft nhanh ch\u00f3ng vai tr\u00f2, tr\u00e1ch nhi\u1ec7m c\u00f4ng vi\u1ec7c c\u1ee7a v\u1ecb tr\u00ed m\u00ecnh. Ngo\u00e0i ra, SOP c\u00f2n gi\u00fap cho c\u00e1c nh\u00e0 Qu\u1ea3n l\u00fd \u0111i\u1ec1u h\u00e0nh NHKS v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 lu\u00f4n \u0111\u01b0\u1ee3c \u1ed5n \u0111\u1ecbnh v\u00e0 tr\u00e1nh \u0111\u01b0\u1ee3c s\u1ef1 l\u00e3ng ph\u00ed t\u00e0i nguy\u00ean.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Khi l\u00e0m vi\u1ec7c ai c\u0169ng mong mu\u1ed1n l\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c t\u1ed1t v\u00e0 \u0111\u1ed3ng \u0111\u1ec1u ph\u1ea3i kh\u00f4ng n\u00e0o? V\u1eady \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u01a1n tru h\u00f3a c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh th\u00ec c\u1ea7n c\u00f3 m\u1ed9t quy tr\u00ecnh c\u1ee5 th\u1ec3 \u0111\u1ec3 l\u00e0m. B\u1edfi l\u1ebd \u0111\u00f3 th\u00ec ch\u00fang ta c\u00f3 th\u1ec3 tham kh\u1ea3o quy tr\u00ecnh thao […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[176],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3979"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3979"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3979\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n– X\u00e2y d\u1ef1ng m\u1ee9c t\u1ed3n t\u1ed1i thi\u1ec3u c\u1ee7a t\u1eebng m\u1eb7t h\u00e0ng.
\n– Khi h\u00e0ng h\u00f3a xu\u1ea5t b\u00e1n \u0111\u1ebfn m\u1ee9c t\u1ed3n t\u1ed1i thi\u1ec3u, ph\u1ea7n m\u1ec1m m\u00e1y t\u00ednh s\u1ebd hi\u1ec3n th\u1ecb
\ny\u00eau c\u1ea7u \u0111\u1eb7t h\u00e0ng.
\nL\u1eadp k\u1ebf ho\u1ea1ch mua thu\u1ed1c:
\n– K\u1ebf ho\u1ea1ch mua thu\u1ed1c bao g\u1ed3m:
\n\u0001C\u00e1c k\u1ebf ho\u1ea1ch mua h\u00e0ng th\u01b0\u1eddng k\u1ef3 (H\u00e0ng tu\u1ea7n, h\u00e0ng th\u00e1ng, h\u00e0ng qu\u00fd).
\n\u0001K\u1ebf ho\u1ea1ch mua h\u00e0ng \u0111\u1ed9t xu\u1ea5t.<\/em><\/p>\n
\n\u0001Chuy\u00ean \u0111\u1ec1 thu\u1ed1c thi\u1ebft y\u1ebfu.
\n\u0001L\u01b0\u1ee3ng h\u00e0ng t\u1ed3n t\u1ea1i nh\u00e0 thu\u1ed1c.
\n\u0001Kh\u1ea3 n\u0103ng t\u00e0i ch\u00ednh c\u1ee7a nh\u00e0 thu\u1ed1c.
\n\u0001C\u01a1 c\u1ea5u b\u1ec7nh t\u1eadt, nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng trong k\u1ef3 kinh doanh.
\nGiao d\u1ecbch mua thu\u1ed1c:
\nL\u1ef1a ch\u1ecdn nh\u00e0 ph\u00e2n ph\u1ed1i:
\n– C\u00e1c ngu\u1ed3n \u0111\u1ec3 n\u1eafm b\u1eaft th\u00f4ng tin v\u1ec1 nh\u00e0 ph\u00e2n ph\u1ed1i:
\n\u0001C\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd Nh\u00e0 n\u01b0\u1edbc v\u1ec1 y t\u1ebf: B\u1ed9 Y t\u1ebf, S\u1edf Y t\u1ebf,…
\n\u0001C\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng \u0111\u1ea1i ch\u00fang: B\u00e1o, \u0111\u00e0i, truy\u1ec1n h\u00ecnh,
\nt\u1edd r\u01a1i,\u2026
\n\u0001Qua ng\u01b0\u1eddi gi\u1edbi thi\u1ec7u thu\u1ed1c, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, ng\u01b0\u1eddi trung gian.
\n\u0001Qua ki\u1ec3m tra \u0111i\u1ec1u ki\u1ec7n kinh doanh th\u1ef1c t\u1ebf.
\n\u0001Qua li\u00ean l\u1ea1c \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c tham quan tr\u1ef1c ti\u1ebfp.
\nNh\u1eefng th\u00f4ng tin v\u1ec1 nh\u00e0 s\u1ea3n xu\u1ea5t, nh\u00e0 cung \u1ee9ng c\u1ea7n \u0111\u01b0\u1ee3c t\u00ecm hi\u1ec3u:
\n\u0001C\u00f3 \u0111\u1ee7 t\u01b0 c\u00e1ch ph\u00e1p nh\u00e2n, c\u00f3 uy t\u00edn tr\u00ean th\u1ecb tr\u01b0\u1eddng.
\n\u0001Ch\u00ednh s\u00e1ch gi\u00e1 c\u1ea3, ch\u00ednh s\u00e1ch ph\u00e2n ph\u1ed1i, ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n
\nph\u00f9 h\u1ee3p.
\n\u0001Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5:
\n\u0110\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u b\u1ea3o qu\u1ea3n h\u00e0ng h\u00f3a;
\nC\u00f3 \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n b\u1ea3o qu\u1ea3n trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n;
\nTh\u00e1i \u0111\u1ed9 d\u1ecbch v\u1ee5 t\u1ed1t (\u0111\u00e1p \u1ee9ng \u0111\u01a1n h\u00e0ng nhanh, d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c
\nkh\u00e1ch h\u00e0ng chu \u0111\u00e1o).\u00a0<\/em><\/p>\n” SOP l\u00e0 g\u00ec?<\/strong><\/em><\/h2>\n
SOP trong l\u0129nh v\u1ef1c Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/strong><\/em><\/h3>\n