{"id":4007,"date":"2023-11-29T22:01:35","date_gmt":"2023-11-29T22:01:35","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4007"},"modified":"2023-11-29T22:34:43","modified_gmt":"2023-11-29T22:34:43","slug":"kpis-thuoc-danh-gia-hieu-qua-lam-viec-cua-nhan-vien","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/kpis-thuoc-danh-gia-hieu-qua-lam-viec-cua-nhan-vien.html","title":{"rendered":"KPIs \u2013 Th\u01b0\u1edbc \u0111o \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean"},"content":{"rendered":"

Mu\u1ed1n \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 hay kh\u00f4ng, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed7i ph\u00f2ng ban, c\u00e1 nh\u00e2n trong doanh nghi\u1ec7p qua h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t KPIs.<\/p>\n

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Nghi\u00ean c\u1ee9u v\u1ec1\u00a0<\/span>Qu\u1ea3n tr\u1ecb hi\u1ec7u su\u1ea5t\u00a0cho th\u1ea5y<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n
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84%\u00a0 “C\u00f4ng ty kh\u00f4ng t\u1eadn d\u1ee5ng h\u1ebft ti\u1ec1m n\u0103ng c\u1ee7a ngu\u1ed3n nh\u00e2n l\u1ef1c.”Theo Saratoga Institute<\/div>\n<\/div>\n<\/div>\n
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67%\u00a0“Nh\u00e2n vi\u00ean hi\u1ec7u su\u1ea5t cao kh\u00f4ng g\u1eafn b\u00f3 v\u1edbi c\u00f4ng ty thi\u1ebfu h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 t\u1ed1t.”Theo Harvard Business Review<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Do v\u1eady\u00a0<\/span>\u0110\u00e1nh gi\u00e1\u00a0c\u00f3 vai tr\u00f2 quan tr\u1ecdng cho\u00a0<\/span>N\u00e2ng cao hi\u1ec7u su\u1ea5t<\/h2>\n<\/div>\n<\/div>\n<\/div>\n

\u0110\u01b0\u1ee3c \u00e1p d\u1ee5ng \u1edf M\u1ef9 t\u1eeb nh\u1eefng n\u0103m 1980, \u0111\u1ebfn nay\u00a0KPI\u00a0\u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i tr\u00ean th\u1ebf gi\u1edbi, n\u00f3 \u0111ang tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 quan tr\u1ecdng c\u1ee7a b\u1ea5t k\u1ef3 m\u1ed9t t\u1ed5 ch\u1ee9c\/doanh nghi\u1ec7p n\u00e0o, b\u1edfi n\u00f3 bao g\u1ed3m h\u1ec7 th\u1ed1ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean th\u00f4ng qua c\u00e1c s\u1ed1 li\u1ec7u, ch\u1ec9 ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng. Ch\u1ec9 s\u1ed1 n\u00e0y s\u1ebd gi\u00fap ban l\u00e3nh \u0111\u1ea1o n\u1eafm b\u1eaft ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111ang di\u1ec5n ra t\u1ea1i doanh nghi\u1ec7p, hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn, nh\u00e2n vi\u00ean. Gi\u1ed1ng nh\u01b0 OKR, KPI l\u00e0 m\u1ed9t trong c\u00e1c c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 tri\u1ec3n khai qu\u1ea3n l\u00fd theo m\u1ee5c ti\u00eau MBO cho t\u1ed5 ch\u1ee9c.<\/p>\n

\"KPIs<\/p>\n

\u0110\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c theo\u00a0KPI\u00a0\u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 to l\u1edbn trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng nh\u00f3m, t\u1eebng c\u00e1 nh\u00e2n:<\/p>\n

–\u00a0\u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean: Th\u00f4ng qua b\u1ea3n \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, h\u1ecd s\u1ebd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c so v\u1edbi m\u1ee5c ti\u00eau \u0111\u1ec1 ra; Ph\u00e1t hi\u1ec7n ra khi\u1ebfm khuy\u1ebft v\u00e0 c\u1ea3i thi\u1ec7n trong qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c; Vi\u1ec7c tr\u1ea3 l\u01b0\u01a1ng d\u1ef1a tr\u00ean tr\u00ean k\u1ebft qu\u1ea3 (Pay for Performance) \u0111\u00e1nh gi\u00e1 KPI g\u00f3p ph\u1ea7n khuy\u1ebfn kh\u00edch v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean.
\n–\u00a0\u0110\u1ed1i v\u1edbi qu\u1ea3n l\u00fd: Quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c s\u1ebd gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, t\u1eeb \u0111\u00f3 c\u00f3 ch\u1ebf \u0111\u1ed9 l\u01b0\u01a1ng th\u01b0\u1edfng ph\u00f9 h\u1ee3p.<\/p>\n

C\u00e1c ch\u1ec9 s\u1ed1\u00a0KPI\u00a0\u0111\u01b0\u1ee3c\u00a0 \u0111\u1ecbnh l\u01b0\u1ee3ng, \u0111o l\u01b0\u1eddng ch\u00ednh x\u00e1c b\u1eb1ng nh\u1eefng con s\u1ed1, c\u00f3 t\u1ea7n su\u1ea5t, s\u1ebd g\u00f3p ph\u1ea7n n\u00e2ng cao quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c, k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c\u00a0 \u0111\u00e1nh gi\u00e1 tr\u1ef1c quan v\u00e0 minh b\u1ea1ch h\u01a1n.<\/p>\n

H\u01a1n n\u1eefa, khi x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng\u00a0KPI, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1eb7c bi\u1ec7t ch\u00fa \u00fd, \u0111\u1ea3m b\u1ea3o m\u1ee5c ti\u00eau, c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean, ph\u00f2ng ban tu\u00e2n theo\u00a0nguy\u00ean t\u1eafc SMART<\/strong>, bao g\u1ed3m:<\/p>\n

– S \u2013 Specific: M\u1ee5c ti\u00eau c\u1ee5 th\u1ec3
\n– M \u2013 Measurable: M\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c
\n– A \u2013 Achiveable: M\u1ee5c ti\u00eau c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c
\n– R \u2013 Realistics: M\u1ee5c ti\u00eau th\u1ef1c t\u1ebf
\n– T \u2013 Timebound: M\u1ee5c ti\u00eau c\u00f3 th\u1eddi h\u1ea1n c\u1ee5 th\u1ec3<\/p>\n

Th\u1ef1c v\u1eady, vi\u1ec7c \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng quy chu\u1ea9n r\u00f5 r\u00e0ng t\u1eebng m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. N\u1ebfu \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c c\u00e1c ti\u00eau chi n\u00e0y khi \u0111\u1eb7t m\u1ee5c ti\u00eau, vi\u1ec7c th\u1ef1c thi c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao h\u01a1n.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mu\u1ed1n \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 hay kh\u00f4ng, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed7i ph\u00f2ng ban, c\u00e1 nh\u00e2n trong doanh nghi\u1ec7p qua h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t KPIs. Nghi\u00ean c\u1ee9u v\u1ec1\u00a0Qu\u1ea3n tr\u1ecb hi\u1ec7u su\u1ea5t\u00a0cho th\u1ea5y 84%\u00a0 “C\u00f4ng ty kh\u00f4ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[175,155],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4007"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4007"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4007\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}