{"id":4009,"date":"2023-11-29T14:18:32","date_gmt":"2023-11-29T14:18:32","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4009"},"modified":"2023-12-21T09:34:42","modified_gmt":"2023-12-21T02:34:42","slug":"yeu-can-co-de-danh-gia-thanh-tich-nhan-vien-bang-kpi-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/yeu-can-co-de-danh-gia-thanh-tich-nhan-vien-bang-kpi-hieu-qua.html","title":{"rendered":"Y\u1ebfu t\u1ed1 c\u1ea7n c\u00f3 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 th\u00e0nh t\u00edch nh\u00e2n vi\u00ean b\u1eb1ng KPI hi\u1ec7u qu\u1ea3"},"content":{"rendered":"

\u0110\u00e1nh gi\u00e1 th\u00e0nh t\u00edch<\/strong>\u00a0l\u00e0 qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c nh\u01b0 th\u1ebf n\u00e0o khi so s\u00e1nh v\u1edbi m\u1ed9t t\u1eadp ti\u00eau chu\u1ea9n, l\u00e0 m\u1ed9t trong nh\u1eefng ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng v\u00e0 th\u01b0\u1eddng xuy\u00ean c\u1ee7a c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb ngu\u1ed3n nh\u00e2n l\u1ef1c, \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ee9c l\u01b0\u01a1ng, th\u01b0\u1edfng ho\u1eb7c k\u1ef7 lu\u1eadt nh\u00e2n vi\u00ean, c\u0169ng l\u00e0 c\u0103n c\u1ee9 \u0111\u1ec3 \u0111\u1ec1 b\u1ea1t ho\u1eb7c cho ngh\u1ec9 vi\u1ec7c.\u00a0\u0110\u00e1nh gi\u00e1 th\u00e0nh t\u00edch c\u0169ng nh\u1eb1m \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ti\u1ec1m n\u0103ng, \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean, ho\u1ea1ch \u0111\u1ecbnh c\u01a1 h\u1ed9i v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n cho h\u1ecd.<\/strong><\/p>\n

\u0110\u1ec3 l\u00e0m t\u1ed1t vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u00e0nh t\u00edch, c\u1ea7n h\u1ed9i \u0111\u1ee7 ba nh\u00f3m y\u1ebfu t\u1ed1: th\u1ee9 nh\u1ea5t, ph\u1ea3i c\u00f3 quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 h\u1ee3p l\u00fd, r\u00f5 r\u00e0ng, c\u00f4ng khai; th\u1ee9 hai, ph\u1ea3i c\u00f3 t\u1eadp h\u1ee3p c\u00e1c ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c, c\u00f4ng b\u1eb1ng, ph\u00f9 h\u1ee3p; th\u1ee9 ba, ph\u1ea3i c\u00f3 \u0111\u1ed9i ng\u0169 \u0111\u00e1nh gi\u00e1 kh\u00e1ch quan, trung th\u1ef1c, c\u00f4ng b\u1eb1ng, n\u1eafm r\u00f5 quy tr\u00ecnh v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e1nh gi\u00e1. Trong nh\u00f3m y\u1ebfu t\u1ed1 th\u1ee9 hai, vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c\u00a0ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh y\u1ebfu (KPI)\u00a0\u0111ang \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p (DN) t\u1ea1i Vi\u1ec7t Nam quan t\u00e2m \u0111\u1eb7c bi\u1ec7t.<\/p>\n

Kho\u1ea3ng m\u1ed9t v\u00e0i n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, nhi\u1ec1u DN t\u1ea1i Vi\u1ec7t Nam \u0111\u00e3 t\u1ef1 x\u00e2y d\u1ef1ng ho\u1eb7c thu\u00ea t\u01b0 v\u1ea5n b\u00ean ngo\u00e0i x\u00e2y d\u1ef1ng KPI v\u1eadn h\u00e0nh trong DN m\u00ecnh. M\u1ed9t s\u1ed1 DN t\u1ecf ra quan t\u00e2m \u0111\u1ebfn l\u0129nh v\u1ef1c n\u00e0y \u0111\u1ebfn m\u1ee9c h\u1ec5 c\u1ee9 nh\u1eafc \u0111\u1ebfn \u0111\u00e1nh gi\u00e1 th\u00e0nh t\u00edch l\u00e0 mong mu\u1ed1n x\u00e2y d\u1ef1ng KPI. Tuy nhi\u00ean, s\u1ed1 DN th\u00e0nh c\u00f4ng khi x\u00e2y d\u1ef1ng v\u00e0 s\u1eed d\u1ee5ng KPI l\u1ea1i r\u1ea5t \u00edt, ch\u1ee7 y\u1ebfu do nh\u1ea7m l\u1eabn gi\u1eefa c\u00e1c kh\u00e1i ni\u1ec7m KRI, PI v\u00e0 KPI c\u0169ng nh\u01b0 kh\u00f4ng c\u00f3 m\u1ed9t quy tr\u00ecnh ph\u00f9 h\u1ee3p.<\/p>\n

Ph\u00e2n bi\u1ec7t\u00a0KRI, PI v\u00e0 KPI<\/strong><\/p>\n

Thu\u1eadt ng\u1eef “ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t” d\u00f9ng trong qu\u1ea3n tr\u1ecb \u0111\u1ec3 \u0111o l\u01b0\u1eddng, b\u00e1o c\u00e1o v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y th\u01b0\u1eddng d\u1ef1a tr\u00ean ba lo\u1ea1i th\u00f4ng tin: th\u00f4ng tin tr\u00ean c\u01a1 s\u1edf nh\u00e2n c\u00e1ch (trait-based information), th\u00f4ng tin tr\u00ean c\u01a1 s\u1edf h\u00e0nh vi (behavior-based information), th\u00f4ng tin tr\u00ean c\u01a1 s\u1edf k\u1ebft qu\u1ea3 (result-based information) v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i th\u00e0nh:<\/p>\n

– Ch\u1ec9 s\u1ed1 k\u1ebft qu\u1ea3 ch\u00ednh y\u1ebfu (Key Result Indicator – KRI). L\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p, g\u1eafn v\u1edbi to\u00e0n c\u00f4ng ty hay b\u1ed9 ph\u1eadn, th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3, cho bi\u1ebft b\u1ea1n \u0111\u00e3 l\u00e0m \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec.<\/p>\n

– Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t (Performance Indicator – PI). H\u01b0\u1edbng v\u00e0o c\u00e1c ph\u01b0\u01a1ng di\u1ec7n ho\u1ea1t \u0111\u1ed9ng, g\u1eafn v\u1edbi c\u00e1 nh\u00e2n hay nh\u00f3m, th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean, cho bi\u1ebft b\u1ea1n c\u1ea7n ph\u1ea3i l\u00e0m g\u00ec.<\/p>\n

– Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh y\u1ebfu (Key Performance Indicator – KPI). T\u1eadp trung v\u00e0o m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng di\u1ec7n ho\u1ea1t \u0111\u1ed9ng, ch\u1ee7 y\u1ebfu g\u1eafn v\u1edbi c\u00e1 nh\u00e2n, th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean, cho bi\u1ebft b\u1ea1n ph\u1ea3i l\u00e0m g\u00ec \u0111\u1ec3 t\u0103ng \u0111\u00e1ng k\u1ec3 hi\u1ec7u su\u1ea5t.<\/p>\n

C\u00f3 qu\u00e1 nhi\u1ec1u PI, n\u00ean c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb ph\u1ea3i l\u1ef1a ch\u1ecdn nh\u1eefng ch\u1ec9 s\u1ed1 gi\u00fap cho vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p. Nh\u01b0 v\u1eady, KPI l\u00e0 ch\u1ec9 s\u1ed1 tr\u1ecdng y\u1ebfu \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, ho\u1eb7c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh y\u1ebfu; l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 phi t\u00e0i ch\u00ednh, ch\u1ecbu t\u00e1c \u0111\u1ed9ng t\u1eeb ban gi\u00e1m \u0111\u1ed1c v\u00e0 \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb c\u1ea5p cao, \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean ph\u1ea3i hi\u1ec3u v\u00e0 c\u00f3 h\u00e0nh \u0111\u1ed9ng \u0111i\u1ec1u ch\u1ec9nh.<\/p>\n

Vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c KPI trong \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c nh\u1eb1m b\u1ea3o \u0111\u1ea3m nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1c tr\u00e1ch nhi\u1ec7m trong b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng v\u1ecb tr\u00ed, ch\u1ee9c danh c\u1ee5 th\u1ec3 c\u0169ng nh\u01b0 g\u00f3p ph\u1ea7n l\u00e0m cho vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c tr\u1edf n\u00ean minh b\u1ea1ch, r\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3, c\u00f4ng b\u1eb1ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n, d\u1ec5 th\u1ef1c hi\u1ec7n h\u01a1n. Ngo\u00e0i ra, c\u00e1c KPI c\u00f2n gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb ra quy\u1ebft \u0111\u1ecbnh nhanh h\u01a1n v\u00e0 c\u00f3 h\u01b0\u1edbng khuy\u1ebfn kh\u00edch, t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean t\u1ed1t h\u01a1n.<\/p>\n

Trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI, c\u1ea7n l\u01b0u \u00fd nguy\u00ean t\u1eafc SMART, vi\u1ebft t\u1eaft t\u1eeb 5 t\u1eeb Specific (c\u1ee5 th\u1ec3), Measurable (\u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c), Achievable (c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c), Realistics (th\u1ef1c t\u1ebf), Timebound (c\u00f3 th\u1eddi h\u1ea1n c\u1ee5 th\u1ec3). Tu\u00e2n th\u1ee7 nguy\u00ean t\u1eafc SMART s\u1ebd gi\u00fap \u0111\u1ecbnh h\u01b0\u1edbng cho nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u1ea1t th\u00e0nh t\u00edch t\u1ed1t nh\u1ea5t. Ch\u1eb3ng h\u1ea1n, khi c\u00e1c KPI kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c ti\u00eau ch\u00ed Specific, nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng bi\u1ebft m\u00ecnh ph\u1ea3i l\u00e0m g\u00ec v\u00e0 l\u00e0m nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c nh\u01b0 mong mu\u1ed1n.<\/p>\n

Kh\u00f4ng \u0111\u1ea1t ti\u00eau ch\u00ed Measurable s\u1ebd d\u1eabn \u0111\u1ebfn h\u1ec7 qu\u1ea3 kh\u00f4ng c\u00f2n \u00fd ngh\u0129a \u0111o l\u01b0\u1eddng. M\u1eb7t kh\u00e1c, kh\u00f4ng \u0111\u1ea1t hai ti\u00eau ch\u00ed Achievable v\u00e0 Realistics c\u00f3 ngh\u0129a l\u00e0 c\u00e1c y\u00eau c\u1ea7u qu\u00e1 xa v\u1eddi so v\u1edbi th\u1ef1c t\u1ebf, nh\u00e2n vi\u00ean kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c d\u00f9 c\u00f3 c\u1ed1 g\u1eafng h\u1ebft m\u00ecnh, d\u1eabn \u0111\u1ebfn t\u00e2m l\u00fd th\u1ea5t v\u1ecdng, ch\u00e1n n\u1ea3n v\u00e0 kh\u00f4ng mu\u1ed1n l\u00e0m vi\u1ec7c. Trong l\u00fac \u0111\u00f3, kh\u00f4ng c\u00f3 h\u1ea1n \u0111\u1ecbnh c\u1ee5 th\u1ec3 th\u00ec nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng bi\u1ebft ph\u1ea3i l\u00e0m trong th\u1eddi gian bao l\u00e2u hay khi n\u00e0o ph\u1ea3i ho\u00e0n th\u00e0nh.<\/p>\n

Trong th\u1ef1c t\u1ebf, nhi\u1ec1u c\u00f4ng ty x\u00e1c \u0111\u1ecbnh s\u1ed1 l\u01b0\u1ee3ng v\u00e0 n\u1ed9i dung KPI kh\u00f4ng ch\u00ednh x\u00e1c, kh\u00f4ng th\u1ef1c t\u1ebf ho\u1eb7c qu\u00e1 chi ti\u1ebft. Theo Kaplan v\u00e0 Norton, m\u1ed7i c\u00f4ng ty ch\u1ec9 n\u00ean c\u00f3 kh\u00f4ng qu\u00e1 20 KPI; Hope v\u00e0 Fraser \u0111\u1ec1 xu\u1ea5t d\u01b0\u1edbi 10 KPI; c\u00f2n David Parmenter th\u00ec \u0111\u1ec1 ngh\u1ecb quy t\u1eafc 10\/80\/10, t\u1ee9c l\u00e0 m\u1ed7i c\u00f4ng ty ch\u1ec9 n\u00ean c\u00f3 10 KRI, 80 PI v\u00e0 10 KPI.<\/p>\n

\u0110\u1ec3 thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai h\u1ec7 th\u1ed1ng KPI hi\u1ec7u qu\u1ea3<\/strong><\/p>\n

Tr\u01b0\u1edbc h\u1ebft, \u0111\u1ec3 c\u00f3 m\u1ed9t\u00a0quy tr\u00ecnh x\u00e2y d\u1ef1ng KPI\u00a0ph\u00f9 h\u1ee3p, c\u1ea7n c\u00f3 s\u1ef1 cam k\u1ebft v\u00e0 quy\u1ebft t\u00e2m c\u1ee7a c\u00e1c c\u1ea5p qu\u1ea3n tr\u1ecb trong DN, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb c\u1ea5p cao, \u0111\u1ed3ng th\u1eddi ph\u1ea3i c\u00f3 m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c c\u1ea5p qu\u1ea3n tr\u1ecb v\u00e0 nh\u00e2n vi\u00ean. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft \u0111\u1ec3 c\u00f3 s\u1ef1 \u0111\u1ed3ng thu\u1eadn c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p trong vi\u1ec7c tu\u00e2n th\u1ee7 quy tr\u00ecnh.<\/p>\n

\u0110i\u1ec1u ki\u1ec7n ti\u1ebfp theo l\u00e0 DN ph\u1ea3i li\u00ean k\u1ebft \u0111\u01b0\u1ee3c c\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t v\u1edbi chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c. KPI kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ee5c ti\u00eau, nh\u01b0ng tr\u01b0\u1edbc ti\u00ean KPI \u0111\u01b0\u1ee3c coi l\u00e0 hi\u1ec7u qu\u1ea3 khi c\u00f3 li\u00ean quan m\u1eadt thi\u1ebft v\u1edbi m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c, b\u1ed9 ph\u1eadn v\u00e0 c\u00e1 nh\u00e2n. Nh\u1eefng KPI kh\u00f4ng ph\u00f9 h\u1ee3p s\u1ebd nguy hi\u1ec3m cho t\u1ed5 ch\u1ee9c b\u1edfi s\u1ebd h\u01b0\u1edbng m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c \u0111i sai h\u01b0\u1edbng ho\u1eb7c th\u1eadm ch\u00ed khuy\u1ebfn kh\u00edch h\u1ecd c\u00f3 nh\u1eefng h\u00e0nh \u0111\u1ed9ng kh\u00f4ng ph\u00f9 h\u1ee3p.<\/p>\n

M\u1ed9t \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft kh\u00e1c cho vi\u1ec7c tri\u1ec3n khai x\u00e2y d\u1ef1ng KPI l\u00e0 DN ph\u1ea3i th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch c\u00f4ng vi\u1ec7c, k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng c\u1ee7a ho\u1ea1t \u0111\u1ed9ng n\u00e0y l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c (Job Description – JD) v\u00e0 b\u1ea3n ti\u00eau chu\u1ea9n c\u00f4ng vi\u1ec7c (Job Specification – JS) cho t\u1ea5t c\u1ea3 ch\u1ee9c danh, v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c. Khi \u00e1p d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a m\u1ed9t ch\u1ee9c danh hay v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c, nh\u00e0 qu\u1ea3n tr\u1ecb s\u1ebd ph\u1ea3i d\u1ef1a v\u00e0o b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ho\u1eb7c k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c h\u1eb1ng th\u00e1ng.<\/p>\n

Ngo\u00e0i ra, vi\u1ec7c x\u00e2y d\u1ef1ng th\u00e0nh c\u00f4ng m\u1ed9t h\u1ec7 th\u1ed1ng KPI c\u1ee7a DN c\u0169ng ph\u1ee5 thu\u1ed9c v\u00e0o \u0111i\u1ec1u ki\u1ec7n \u0111\u1eb7c th\u00f9 c\u1ee7a DN, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u00e1p l\u1ef1c c\u1ee7a m\u00f4i tr\u01b0\u1eddng kinh doanh, s\u1ef1 ho\u00e0n thi\u1ec7n v\u00e0 thay \u0111\u1ed5i c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c nh\u00e2n s\u1ef1 c\u0169ng nh\u01b0 n\u0103ng l\u1ef1c c\u1ee7a ph\u00f2ng nh\u00e2n s\u1ef1 trong vi\u1ec7c \u0111\u1ec1 ra v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p \u0111o l\u01b0\u1eddng, b\u00e1o c\u00e1o v\u00e0 c\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t. Qu\u00e1 tr\u00ecnh n\u00e0y c\u1ea7n m\u1ed9t \u0111\u1ed9i ng\u0169 \u0111\u00e1nh gi\u00e1 c\u00f3 n\u0103ng l\u1ef1c, kh\u00e1ch quan v\u00e0 c\u00f4ng b\u1eb1ng. Do \u0111\u00f3, vi\u1ec7c l\u1ef1a ch\u1ecdn, hu\u1ea5n luy\u1ec7n v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho \u0111\u1ed9i ng\u0169 n\u00e0y c\u00f3 vai tr\u00f2 \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng.<\/p>\n

Cu\u1ed1i c\u00f9ng, m\u1ed9t chuy\u00ean gia t\u01b0 v\u1ea5n d\u1ef1 \u00e1n \u1edf b\u00ean ngo\u00e0i t\u1ed5 ch\u1ee9c v\u1edbi n\u0103ng l\u1ef1c ph\u00f9 h\u1ee3p v\u00e0 am hi\u1ec3u DN ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng cho l\u0129nh v\u1ef1c n\u00e0y, v\u00ec ph\u1ea7n l\u1edbn DN Vi\u1ec7t Nam hi\u1ec7n nay \u00edt am hi\u1ec3u c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn KPI v\u00e0 r\u1ea5t kh\u00f3 th\u00e0nh c\u00f4ng n\u1ebfu t\u1ef1 thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai quy tr\u00ecnh x\u00e2y d\u1ef1ng KPI cho ri\u00eang m\u00ecnh.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u0110\u00e1nh gi\u00e1 th\u00e0nh t\u00edch\u00a0l\u00e0 qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c nh\u01b0 th\u1ebf n\u00e0o khi so s\u00e1nh v\u1edbi m\u1ed9t t\u1eadp ti\u00eau chu\u1ea9n, l\u00e0 m\u1ed9t trong nh\u1eefng ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng v\u00e0 th\u01b0\u1eddng xuy\u00ean c\u1ee7a c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb ngu\u1ed3n nh\u00e2n l\u1ef1c, \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ee9c l\u01b0\u01a1ng, th\u01b0\u1edfng ho\u1eb7c k\u1ef7 lu\u1eadt […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[175,155],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4009"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4009"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4009\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4009"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4009"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}