{"id":4017,"date":"2023-11-29T11:20:06","date_gmt":"2023-11-29T11:20:06","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4017"},"modified":"2023-11-29T22:30:57","modified_gmt":"2023-11-29T22:30:57","slug":"danh-gia-nang-luc-nhan-vien-va-nhung-dieu-can-luu-y","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/danh-gia-nang-luc-nhan-vien-va-nhung-dieu-can-luu-y.html","title":{"rendered":"\u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n vi\u00ean v\u00e0 nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd"},"content":{"rendered":"
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  1. \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c\u00a0nh\u00e2n vi\u00ean l\u00e0 g\u00ec?<\/strong><\/li>\n<\/ol>\n

    \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/strong>\u00a0l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 b\u00ean c\u1ea1nh x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, h\u01b0\u1edbng d\u1eabn v\u00e0 ph\u1ea3n h\u1ed3i trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. Qu\u00e1 tr\u00ecnh n\u00e0y gi\u00fap nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 doanh nghi\u1ec7p mong \u0111\u1ee3i c\u0169ng nh\u01b0 \u0111\u1ecbnh h\u01b0\u1edbng m\u1ee5c ti\u00eau ph\u00e1t tri\u1ec3n trong t\u01b0\u01a1ng lai. Tuy nhi\u00ean, \u0111\u00e2y l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c kh\u00f4ng h\u1ec1 \u0111\u01a1n gi\u1ea3n v\u00e0 v\u1eabn c\u00f2n khi\u1ebfn c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111au \u0111\u1ea7u t\u00ecm ra gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t.<\/p>\n

    \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/strong>\u00a0l\u00e0 \u0111\u00e1nh gi\u00e1 ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng, th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c v\u00e0 nh\u1eefng gi\u00e1 tr\u1ecb ti\u1ec1m \u1ea9n b\u00ean trong nh\u00e2n vi\u00ean.\u00a0N\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean c\u00f3 n\u0103ng l\u1ef1c t\u1ed1t, \u0111\u01b0\u1ee3c \u0111\u1eb7t \u0111\u00fang v\u1ecb tr\u00ed v\u1edbi \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c ph\u00f9 h\u1ee3p th\u00ec s\u1ebd c\u00f3 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c cao, mang l\u1ea1i gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p.<\/em><\/p>\n

    \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/strong>\u00a0l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n nh\u00e2n l\u1ef1c\u00a0(l\u1eadp k\u1ebf ho\u1ea1ch \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n, thuy\u00ean chuy\u1ec3n, b\u1ed5 nhi\u1ec7m,\u2026)<\/em>, l\u00e0 th\u01b0\u1edbc \u0111o \u0111\u1ec3 doanh nghi\u1ec7p d\u1ef1 b\u00e1o tr\u01b0\u1edbc kh\u1ea3 n\u0103ng ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p, l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 tr\u1ea3 l\u01b0\u01a1ng theo n\u0103ng l\u1ef1c.<\/p>\n

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    1. \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c\u00a0v\u00e0 nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd<\/strong><\/li>\n<\/ol>\n
        \n
      • C\u00e1ch th\u1ee9c \u0111\u00e1nh gi\u00e1:<\/strong><\/li>\n<\/ul>\n

        \u2013\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0C\u1ea7n c\u00f3 ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 r\u00f5 r\u00e0ng:\u00a0<\/strong>Cho d\u00f9 \u00e1p d\u1ee5ng b\u1ea5t c\u1ee9 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 n\u00e0o, nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng n\u00ean c\u00f3 c\u00e1c ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean. C\u00e1c ti\u00eau ch\u00ed n\u00e0y c\u1ea7n r\u00f5 r\u00e0ng v\u00e0 quan tr\u1ecdng nh\u1ea5t l\u00e0 ph\u1ea3i \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, tr\u00e1nh \u0111\u01b0a ra c\u00e1c ti\u00eau ch\u00ed \u201cchung chung\u201d d\u1eabn t\u1edbi s\u1ef1 hi\u1ec3u l\u1ea7m c\u1ee7a c\u1ea5p d\u01b0\u1edbi.<\/p>\n

        Ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ph\u1ea3i g\u1eafn li\u1ec1n v\u1edbi nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c giao th\u1ef1c hi\u1ec7n v\u00e0 m\u1ee5c ti\u00eau m\u00e0 t\u1ed5 ch\u1ee9c mong mu\u1ed1n \u0111\u1ea1t t\u1edbi \u1ee9ng v\u1edbi t\u1eebng v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean. C\u00e1c ti\u00eau ch\u00ed ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u01b0a ra t\u1eeb \u0111\u1ea7u k\u1ef3 \u0111\u00e1nh gi\u00e1 \u0111\u1ec3 nh\u00e2n vi\u00ean hi\u1ec3u c\u00e1c y\u00eau c\u1ea7u v\u00e0 s\u1ef1 mong \u0111\u1ee3i c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u1ed1i v\u1edbi m\u00ecnh.<\/p>\n

        Nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng n\u00ean thay \u0111\u1ed5i c\u00e1c y\u00eau c\u1ea7u c\u1ee7a m\u00ecnh \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean khi b\u1eaft \u0111\u1ea7u ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 v\u00ec khi \u0111\u00f3 nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh b\u1ea3n th\u00e2n. Tuy v\u1eady, \u0111\u1ec3 t\u1ea1o s\u1ef1 \u201cm\u1edbi m\u1ebb\u201d v\u00e0 \u201cth\u00e1ch th\u1ee9c\u201d cho nh\u00e2n vi\u00ean, nh\u00e0 qu\u1ea3n l\u00fd \u0111\u00f4i l\u00fac c\u0169ng c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 v\u00e0 ph\u1ea3i th\u00f4ng b\u00e1o t\u1eeb s\u1edbm cho nh\u00e2n vi\u00ean bi\u1ebft.<\/p>\n

        N\u1ed9i dung c\u1ee7a c\u00e1c thay \u0111\u1ed5i n\u00e0y c\u00f3 th\u1ec3 nh\u1eafm t\u1edbi m\u1ee5c \u0111\u00edch kh\u1eafc ph\u1ee5c c\u00e1c \u0111i\u1ec3m y\u1ebfu c\u1ee7a t\u1ed5 ch\u1ee9c. Ch\u1eb3ng h\u1ea1n nh\u01b0 doanh s\u1ed1 b\u00e1n h\u00e0ng, \u0111\u1ed9 l\u1edbn c\u1ee7a th\u1ecb tr\u01b0\u1eddng \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean ti\u1ebfp th\u1ecb, kinh doanh; ho\u1eb7c s\u1ed1 th\u01b0 khen, nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean cung \u1ee9ng d\u1ecbch v\u1ee5\u2026<\/p>\n

        \u00a0<\/strong>\u2013\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u0110\u00e1nh gi\u00e1 c\u00f4ng b\u1eb1ng, kh\u00e1ch quan<\/strong><\/p>\n

        H\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111ang trong t\u00ecnh tr\u1ea1ng\u00a0\u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/strong>\u00a0nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch m\u00e1y m\u00f3c v\u00e0 c\u1ea3m t\u00ednh. H\u1ecd thi\u1ebfu \u0111i nh\u1eefng th\u01b0\u1edbc \u0111o ch\u00ednh x\u00e1c cho t\u1eebng v\u1ecb tr\u00ed nh\u00e2n vi\u00ean. Do v\u1eady vi\u1ec7c thi\u1ebft l\u1eadp b\u1ed9 t\u1ef1 \u0111i\u1ec3n n\u0103ng l\u1ef1c cho nh\u00e2n vi\u00ean v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng\u00a0\u0111\u00e1nh gi\u00e1 KPI\u00a0cho c\u00f4ng vi\u1ec7c l\u00e0 2 nh\u00e2n t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c tri\u1ec3n khai quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u00e0nh c\u00f4ng.<\/p>\n

        \u0110\u1ec3 t\u1ed1i \u0111a h\u00f3a t\u00ednh c\u00f4ng b\u1eb1ng, vi\u1ec7c\u00a0\u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/strong>\u00a0c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u00ean nhi\u1ec1u ph\u01b0\u01a1ng di\u1ec7n kh\u00e1c nhau: b\u1ea3n th\u00e2n t\u1ef1 \u0111\u00e1nh gi\u00e1, nh\u1eadn \u0111\u00e1nh gi\u00e1 t\u1eeb c\u1ea5p tr\u00ean ho\u1eb7c \u0111\u1ed3ng nghi\u1ec7p.<\/p>\n

        M\u1ecdi nh\u00e2n vi\u00ean \u0111\u1ec1u mu\u1ed1n bi\u1ebft c\u1ea5p tr\u00ean c\u1ee7a m\u00ecnh\u00a0\u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c\u00a0c\u1ee7a m\u00ecnh ra sao. V\u00ec v\u1eady vi\u1ec7c th\u00f4ng tin k\u1ecbp th\u1eddi cho nh\u00e2n vi\u00ean v\u1ec1 hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng l\u1ef1c l\u00e0 m\u1ed9t b\u01b0\u1edbc c\u1ea7n thi\u1ebft trong qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1.<\/p>\n

        \u2013\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u0110\u00e1nh gi\u00e1 \u0111\u1ec3 ph\u00e1t tri\u1ec3n<\/strong><\/p>\n

        Khi \u0111\u00e1nh gi\u00e1, c\u1ea5p qu\u1ea3n l\u00fd c\u0169ng c\u1ea7n ch\u1ec9 ra nh\u1eefng \u0111i\u1ec3m y\u1ebfu c\u1ea7n kh\u1eafc ph\u1ee5c nh\u1eb1m c\u1ea3i thi\u1ec7n\u00a0n\u0103ng l\u1ef1c<\/strong>\u00a0v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, gi\u00fap h\u1ecd v\u01b0\u01a1n l\u00ean nh\u1eefng m\u1ee5c ti\u00eau cao h\u01a1n n\u1eefa. Tuy nhi\u00ean c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng kh\u00f4ng n\u00ean qu\u00e1 ti\u00eau c\u1ef1c \u0111\u1ed1i v\u1edbi nh\u1eefng sai l\u1ea7m c\u1ee7a nh\u00e2n vi\u00ean, thi\u1ebfu s\u1ef1 \u0111\u1ed9ng vi\u00ean h\u1ecd. Nh\u01b0 v\u1eady v\u00f4 t\u00ecnh s\u1ebd t\u1ea1o ra t\u00e2m l\u00fd c\u0103ng th\u1eb3ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 ph\u00e1t tri\u1ec3n\u00a0n\u0103ng l\u1ef1c<\/strong>\u00a0l\u00e0m vi\u1ec7c c\u0169ng nh\u01b0 n\u0103ng l\u1ef1c b\u1ea3n th\u00e2n.<\/p>\n

        C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n x\u00e1c \u0111\u1ecbnh vi\u1ec7c\u00a0\u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c\u00a0<\/strong>s\u1ebd l\u00e0 \u0111\u1ed9ng l\u1ef1c gi\u00fap nh\u00e2n vi\u00ean ph\u1ea5n \u0111\u1ea5u h\u01a1n trong c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng, ki\u1ebfn th\u1ee9c nh\u1eb1m n\u00e2ng cao hi\u1ec7u su\u1ea5t ch\u1ee9 kh\u00f4ng ph\u1ea3i s\u1ee9c \u00e9p \u0111\u00e8 h\u1ecd xu\u1ed1ng. T\u1eeb k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 c\u0169ng nh\u01b0 nguy\u1ec7n v\u1ecdng c\u1ee7a nh\u00e2n vi\u00ean, doanh nghi\u1ec7p s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1 l\u00e2u d\u00e0i v\u00e0 b\u1ec1n v\u1eefng.<\/p>\n

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        • Th\u1eddi gian \u0111\u00e1nh gi\u00e1:\u00a0Th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean<\/strong><\/li>\n<\/ul>\n

          Hi\u1ec7n nay, nhi\u1ec1u doanh nghi\u1ec7p ch\u1ec9\u00a0\u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c<\/strong>\u00a0v\u00e0o d\u1ecbp cu\u1ed1i n\u0103m, l\u00e0m c\u01a1 s\u1edf x\u00e9t th\u01b0\u1edfng v\u00e0 t\u0103ng l\u01b0\u01a1ng. Tuy nhi\u00ean, t\u1ed1t nh\u1ea5t l\u00e0 doanh nghi\u1ec7p n\u00ean \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean, \u0111\u1ecbnh k\u1ef3 h\u00e0ng th\u00e1ng ho\u1eb7c \u00edt nh\u1ea5t 3 th\u00e1ng\/l\u1ea7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u00e1m s\u00e1t m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p v\u00e0 c\u00e1c gi\u00e1 tr\u1ecb khen th\u01b0\u1edfng, \u0111\u00e0o t\u1ea1o. N\u1ebfu \u0111\u1ecbnh k\u1ef3 \u0111\u00e1nh gi\u00e1 qu\u00e1 d\u00e0i\u00a0(1 n\u0103m\/l\u1ea7n)<\/em>\u00a0th\u00ec ch\u00fang ta kh\u00f4ng c\u00f2n c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 \u00fd ngh\u0129a khuy\u1ebfn kh\u00edch c\u1ee7a khen th\u01b0\u1edfng c\u0169ng kh\u00f4ng c\u00f2n \u0111\u1ea7y \u0111\u1ee7 gi\u00e1 tr\u1ecb. \u0110\u00f3 l\u00e0 ch\u01b0a k\u1ec3, \u0111\u1ec3 l\u00e2u, ch\u00fang ta d\u1ec5 b\u1ecb \u201cqu\u00ean\u201d th\u00e0nh t\u00edch nh\u01b0ng l\u1ea1i c\u00f3 nguy c\u01a1 \u201cnh\u1edb\u201d r\u1ea5t r\u00f5 l\u1ed7i c\u1ee7a nh\u00e2n vi\u00ean l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1. Vi\u1ec7c th\u01b0\u1eddng xuy\u00ean trao \u0111\u1ed5i m\u1ee5c ti\u00eau v\u00e0 c\u00e1ch th\u1ee9c l\u00e0m vi\u1ec7c s\u1ebd l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 gi\u00fap nh\u00e2n vi\u00ean gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 n\u1ea3y sinh nhanh ch\u00f3ng v\u00e0 tr\u00e1nh t\u00ecnh tr\u1ea1ng t\u1ed3n \u0111\u1ecdng trong 1 th\u1eddi gian d\u00e0i.<\/p>\n","protected":false},"excerpt":{"rendered":"

          \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c\u00a0nh\u00e2n vi\u00ean l\u00e0 g\u00ec? \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c\u00a0l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 b\u00ean c\u1ea1nh x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, h\u01b0\u1edbng d\u1eabn v\u00e0 ph\u1ea3n h\u1ed3i trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. Qu\u00e1 tr\u00ecnh n\u00e0y gi\u00fap nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 doanh nghi\u1ec7p mong \u0111\u1ee3i c\u0169ng nh\u01b0 \u0111\u1ecbnh h\u01b0\u1edbng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[155],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4017"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4017"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4017\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}