{"id":4021,"date":"2023-11-29T10:13:40","date_gmt":"2023-11-29T10:13:40","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4021"},"modified":"2024-05-24T19:20:12","modified_gmt":"2024-05-24T12:20:12","slug":"danh-gia-thuc-hien-cong-viec-theo-kpi-nhu-nao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/danh-gia-thuc-hien-cong-viec-theo-kpi-nhu-nao.html","title":{"rendered":"\u0110\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c theo KPI nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"

KPI \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean th\u00f4ng qua c\u00e1c s\u1ed1 li\u1ec7u, t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m, ch\u1ec9 ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng. Ch\u1ec9 s\u1ed1 KPI s\u1ebd cho th\u1ea5y doanh nghi\u1ec7p \u0111ang ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o, t\u1ec9 l\u1ec7 t\u0103ng tr\u01b0\u1edfng c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn, t\u1eebng nh\u00e2n vi\u00ean th\u1eadm ch\u00ed l\u00e0 to\u00e0n th\u1ec3 doanh nghi\u1ec7p.<\/p>\n

\u0110\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n d\u1ef1a tr\u00ean c\u00e1c m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c, k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, ph\u00f2ng ban trong doanh nghi\u1ec7p.<\/p>\n

1. M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng KPI trong \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c<\/strong><\/p>\n

\u0110\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c theo KPI \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng theo nhi\u1ec1u m\u1ee5c \u0111\u00edch kh\u00e1c nhau t\u00f9y v\u00e0o c\u01a1 c\u1ea5u doanh nghi\u1ec7p:<\/p>\n

Th\u00f4ng qua b\u1ea3n \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, t\u1eebng nh\u00e2n vi\u00ean s\u1ebd hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c so v\u1edbi m\u1ee5c ti\u00eau \u0111\u1ec1 ra.
\n– T\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean v\u1edbi k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3.
\n– Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ra khi\u1ebfm khuy\u1ebft v\u00e0 c\u1ea3i thi\u1ec7n ch\u00fang trong qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c
\n– Quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c s\u1ebd gi\u00fap c\u1ea5p qu\u1ea3n l\u00fd c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean c\u0169ng nh\u01b0 \u0111\u1ec1 ra ch\u1ebf \u0111\u1ed9 l\u01b0\u01a1ng th\u01b0\u1edfng, k\u1ef7 lu\u1eadt ph\u00f9 h\u1ee3p.
\n– C\u00e1c ch\u1ec9 s\u1ed1 KPI c\u00f3 t\u00ednh ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ecbnh l\u01b0\u1ee3ng cao s\u1ebd g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u qu\u1ea3 quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c.
\n– Vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd tr\u1edf n\u00ean tr\u1ef1c quan, minh b\u1ea1ch v\u00e0 ch\u00ednh x\u00e1c h\u01a1n v\u1edbi c\u00e1c ch\u1ec9 s\u1ed1 KPI.<\/p>\n

2. X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau trong \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c theo KPI<\/strong><\/p>\n

Khi x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI trong \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, c\u1ea5p qu\u1ea3n l\u00fd c\u1ea7n \u0111\u1ea3m b\u1ea3o m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean theo ti\u00eau ch\u00ed SMART:<\/p>\n

S \u2013 Specific: M\u1ee5c ti\u00eau c\u1ee5 th\u1ec3
\nM \u2013 Measurable: M\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c
\nA \u2013 Achiveable: M\u1ee5c ti\u00eau c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c
\nR \u2013 Realistics: M\u1ee5c ti\u00eau th\u1ef1c t\u1ebf
\nT \u2013 TimEbound: M\u1ee5c ti\u00eau c\u00f3 th\u1eddi h\u1ea1n c\u1ee5 th\u1ec3<\/p>\n

N\u1ebfu \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c c\u00e1c ti\u00eau chi n\u00e0y khi \u0111\u1eb7t m\u1ee5c ti\u00eau, \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao h\u01a1n.<\/p>\n

3. X\u00e2y d\u1ef1ng quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c<\/strong><\/p>\n

B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c:<\/p>\n

Trong quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, c\u1ea5p qu\u1ea3n l\u00fd c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c c\u00f4ng vi\u1ec7c, tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng ph\u00f2ng ban v\u00e0 nh\u00e2n vi\u00ean. C\u00e1c y\u1ebfu t\u1ed1 n\u00e0y ph\u1ea3i th\u1ec3 hi\u1ec7n \u0111\u1eb7c tr\u01b0ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng ph\u00f2ng ban v\u00e0 b\u1ea3n th\u00e2n nh\u00e2n vi\u00ean \u0111\u00f3 c\u0169ng nh\u01b0 c\u00f3 li\u00ean quan \u0111\u1ebfn m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

B\u01b0\u1edbc 2: X\u00e1c \u0111\u1ecbnh ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c:<\/p>\n

Hi\u1ec7n nay, c\u00f3 r\u1ea5t nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. D\u1ef1a v\u00e0o \u0111\u1eb7c th\u00f9 doanh nghi\u1ec7p, c\u1ea5p qu\u1ea3n l\u00fd ph\u1ea3i ch\u1ecdn ra m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c kh\u1ea3 thi v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau, t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c, v\u0103n h\u00f3a c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3.<\/p>\n

B\u01b0\u1edbc 3: \u0110\u1ea3m b\u1ea3o c\u1ea5p qu\u1ea3n l\u00fd th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c:<\/p>\n

\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c tri\u1ec3n khai \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c ch\u00ednh x\u00e1c v\u00e0 minh b\u1ea1ch, h\u1ec7 th\u1ed1ng ch\u1ec9 s\u1ed1 KPI c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebfp l\u1eadp \u0111\u1ee7, \u0111\u00fang v\u00e0 \u0111\u1ed3ng th\u1eddi c\u1ea5p qu\u1ea3n l\u00fd c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n k\u1ef9 c\u00e0ng v\u1ec1 vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c theo KPI.<\/p>\n

B\u01b0\u1edbc 4: Th\u1ea3o lu\u1eadn v\u1edbi t\u1eebng ph\u00f2ng ban, nh\u00e2n vi\u00ean v\u1ec1 bu\u1ed5i \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c:<\/p>\n

C\u1ea5p qu\u1ea3n l\u00fd c\u1ea7n th\u00f4ng b\u00e1o v\u00e0 th\u1ea3o lu\u1eadn r\u00f5 r\u00e0ng v\u1edbi t\u1eebng ph\u00f2ng ban, nh\u00e2n vi\u00ean v\u1ec1 t\u1ea7m quan tr\u1ecdng, n\u1ed9i dung, c\u00e1ch th\u1ee9c v\u00e0 ph\u1ea1m vi c\u1ee7a vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Nh\u01b0 v\u1eady vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c s\u1ebd di\u1ec5n ra hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

B\u01b0\u1edbc 5: Th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c theo KPI<\/p>\n

\u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c so v\u1edbi h\u1ec7 th\u1ed1ng ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 KPI \u0111\u00e3 \u0111\u1ec1 ra s\u1ebd gi\u00fap c\u1ea5p qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean c\u00f3 c\u00e1i nh\u00ecn c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 m\u1ee5c ti\u00eau v\u00e0 hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c \u0111ang di\u1ec5n ra. Sau bu\u1ed5i \u0111\u00e1nh gi\u00e1, c\u1ea5p qu\u1ea3n l\u00fd c\u1ea7n th\u1ea3o lu\u1eadn th\u00eam v\u1ec1 k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Vi\u1ec7c ch\u1ec9 ra nh\u1eefng \u0111i\u1ec3m t\u1ed1t v\u00e0 nh\u1eefng \u0111i\u1ec3m y\u1ebfu trong k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c s\u1ebd gi\u00fap h\u1ecd kh\u1eafc ph\u1ee5c v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/p>\n

Ngo\u00e0i ra, vi\u1ec7c v\u1ea1ch ra c\u00e1c ph\u01b0\u01a1ng h\u01b0\u1edbng ph\u00e1t tri\u1ec3n v\u00e0 m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c m\u1edbi l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. C\u1ea5p qu\u1ea3n l\u00fd c\u1ea7n theo d\u00f5i v\u00e0 th\u1ef1c hi\u1ec7n s\u00e2u s\u00e1t v\u1ea5n \u0111\u1ec1 n\u00e0y th\u00ec vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c m\u1edbi ph\u00e1t huy hi\u1ec7u qu\u1ea3.<\/p>\n

4. Cloudjet KPI \u2013 Gi\u1ea3i ph\u00e1p \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c kh\u00e1c bi\u1ec7t<\/p>\n

Hi\u1ec7n nay, Cloudjet KPI l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c theo hi\u1ec7u su\u1ea5t h\u00e0ng \u0111\u1ea7u Vi\u1ec7t Nam. V\u1edbi vi\u1ec7c \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 Cloud Computing v\u00e0 ph\u01b0\u01a1ng ph\u00e1p tri\u1ec3n khai nh\u1eefng c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u theo \u0111\u1eb7c th\u00f9 t\u1eebng doanh nghi\u1ec7p, Cloudjet KPI cam k\u1ebft mang l\u1ea1i cho doanh nghi\u1ec7p b\u1ea1n gi\u1ea3i ph\u00e1p \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t nh\u00e2n s\u1ef1 ch\u00ednh x\u00e1c v\u00e0 \u0111\u01a1n gi\u1ea3n h\u01a1n bao gi\u1edd h\u1ebft.<\/p>\n

Cloudjet KPI kh\u00f4ng ch\u1ec9 l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p ho\u00e0n h\u1ea3o gi\u1eefa b\u1ea3ng \u0111i\u1ec3m c\u00e2n b\u1eb1ng (Balance Scoredcard \u2013 BSC) v\u1edbi ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng & \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c (Key Performance Indicator \u2013 KPI) m\u00e0 c\u00f2n kh\u00e1c bi\u1ec7t \u1edf m\u00f4 h\u00ecnh \u0111\u00e1nh gi\u00e1 t\u1ef1 \u0111\u1ed9ng 9 \u00f4 v\u00e0 \u0111\u00e1nh gi\u00e1 360 \u0111\u1ed9. H\u1ec7 th\u1ed1ng s\u1ebd gi\u00fap c\u00e1c doanh nghi\u1ec7p gi\u1ea3m thi\u1ec3u \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c c\u1ea3m t\u00ednh c\u0169ng nh\u01b0 c\u00f3 \u0111\u01b0\u1ee3c b\u1ea3n \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean kh\u00e1ch quan v\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t.<\/p>\n","protected":false},"excerpt":{"rendered":"

KPI \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t nh\u00e2n vi\u00ean th\u00f4ng qua c\u00e1c s\u1ed1 li\u1ec7u, t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m, ch\u1ec9 ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng. Ch\u1ec9 s\u1ed1 KPI s\u1ebd cho th\u1ea5y doanh nghi\u1ec7p \u0111ang ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o, t\u1ec9 l\u1ec7 t\u0103ng tr\u01b0\u1edfng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[155],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4021"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4021"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4021\/revisions"}],"predecessor-version":[{"id":71642,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4021\/revisions\/71642"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}