{"id":4027,"date":"2023-11-29T22:31:07","date_gmt":"2023-11-29T22:31:07","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4027"},"modified":"2023-12-14T14:06:41","modified_gmt":"2023-12-14T14:06:41","slug":"xay-dung-kpi-cho-nhan-vien-thuoc-cua-hieu-qua-cong-viec","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/xay-dung-kpi-cho-nhan-vien-thuoc-cua-hieu-qua-cong-viec.html","title":{"rendered":"X\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean, th\u01b0\u1edbc \u0111o c\u1ee7a hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c"},"content":{"rendered":"<figure id=\"attachment_3051\" class=\"wp-caption aligncenter\"><figcaption class=\"wp-caption-text\">X\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean, th\u01b0\u1edbc \u0111o c\u1ee7a hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c<\/figcaption><\/figure>\n<p>Qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 theo h\u1ec7 th\u1ed1ng KPI l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb d\u1ef1a tr\u00ean hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean trong kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh. N\u1eafm r\u00f5 quy tr\u00ecnh x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 gi\u00fap vi\u1ec7c qu\u1ea3n tr\u1ecb \u0111\u01b0\u1ee3c r\u00e0nh m\u1ea1ch v\u00e0 th\u00f4ng su\u1ed1t.<\/p>\n<p><strong>\u01afu \u0111i\u1ec3m c\u1ee7a h\u1ec7 th\u1ed1ng KPI<\/strong><\/p>\n<ul>\n<li>Gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng h\u01a1n so v\u1edbi c\u00e1c s\u1ed1 li\u1ec7u ch\u00ednh x\u00e1c.<\/li>\n<li>Gi\u00fap kh\u00e2u qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 c\u00f3 th\u1ec3 nh\u1eadn bi\u1ebft th\u00e0nh qu\u1ea3 ch\u00ednh x\u00e1c c\u1ee7a c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c, ph\u00f2ng\/ban \u0111\u1ec3 c\u00f3 h\u01b0\u1edbng khuy\u1ebfn kh\u00edch, khen th\u01b0\u1edfng, t\u1ea1o \u0111\u1ed9ng l\u1ef1c ho\u1eb7c \u0111\u1ec1 ra ph\u01b0\u01a1ng \u00e1n c\u1ea3i thi\u1ec7n.<\/li>\n<li>Th\u1ec3 hi\u1ec7n m\u1ed9t c\u00e1ch tr\u1ef1c quan v\u00e0 \u0111\u1ecbnh l\u01b0\u1ee3ng \u0111\u00fang m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n<li>D\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c, m\u1ed9t \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 c\u00f9ng ph\u1ed1i h\u1ee3p nh\u1eb1m h\u01b0\u1edbng t\u1edbi nh\u1eefng m\u1ee5c ti\u00eau chung.<\/li>\n<\/ul>\n<p><strong>5 b\u01b0\u1edbc x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI cho nh\u00e2n vi\u00ean<\/strong><\/p>\n<p><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0L\u1ef1a ch\u1ecdn ng\u01b0\u1eddi x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean<\/p>\n<p>Ng\u01b0\u1eddi x\u00e2y d\u1ef1ng KPI th\u01b0\u1eddng l\u00e0 Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn\/ph\u00f2ng\/ban. \u0110\u00e2y l\u00e0 nh\u1eefng ng\u01b0\u1eddi am hi\u1ec3u r\u00f5 v\u00e0 t\u1ed5ng quan nh\u1ea5t v\u1ec1 nhi\u1ec7m v\u1ee5, y\u00eau c\u1ea7u c\u1ee7a t\u1eebng v\u1ecb tr\u00ed ch\u1ee9c danh trong b\u1ed9 ph\u1eadn. Nh\u01b0ng l\u01b0u \u00fd, trong tr\u01b0\u1eddng h\u1ee3p ph\u00f2ng ban\/ b\u1ed9 ph\u1eadn \u0111\u00f3 qu\u00e1 l\u1edbn, th\u00ec qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean th\u01b0\u1eddng s\u1ebd do c\u00e1c qu\u1ea3n l\u00fd c\u1ea5p \u1edf th\u1ea5p h\u01a1n \u0111\u1ea3m nh\u1eadn.<br \/>\nNg\u01b0\u1eddi x\u00e2y d\u1ef1ng ch\u1ec9 s\u1ed1 KPI ph\u1ea3i \u0111\u1ea3m b\u1ea3o c\u00e1c ch\u1ec9 s\u1ed1 c\u00f3 t\u00ednh kh\u1ea3 thi cao, li\u1ec7t k\u00ea r\u00f5 \u0111\u01b0\u1ee3c ch\u1ee9c n\u0103ng c\u0169ng nh\u01b0 nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1eebng v\u1ecb tr\u00ed c\u1ee5 th\u1ec3. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn thi\u1ebfu kh\u00e1ch quan khi ng\u01b0\u1eddi x\u00e2y d\u1ef1ng \u0111\u1eb7t m\u1ee5c ti\u00eau qu\u00e1 th\u1ea5p.<\/p>\n<p>Nh\u01b0 v\u1eady, h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1c ch\u1ec9 ti\u00eau KPI cho nh\u00e2n vi\u00ean sau khi \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng c\u1ea7n \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u00e1nh gi\u00e1, ki\u1ec3m \u0111\u1ecbnh c\u0169ng nh\u01b0 g\u00f3p \u00fd c\u1ee7a nh\u1eefng ng\u01b0\u1eddi chuy\u00ean m\u00f4n.<\/p>\n<p><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0X\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed c\u00f9ng c\u00e1c tr\u00e1ch nhi\u1ec7m ch\u00ednh c\u1ee7a h\u1ecd trong b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng<\/p>\n<p>Th\u00f4ng th\u01b0\u1eddng, m\u1ed7i v\u1ecb tr\u00ed trong m\u1ed9t b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng s\u1ebd c\u00f3 nh\u1eefng tr\u00e1ch nhi\u1ec7m ri\u00eang. Tr\u00e1ch nhi\u1ec7m n\u00e0y ch\u00ednh l\u00e0 \u201cm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c\u201d m\u00e0 nh\u00e2n vi\u00ean \u0111\u00f3 \u0111\u1ea3m nh\u1eadn v\u00e0 ph\u1ea3i ho\u00e0n thi\u1ec7n. D\u1ef1a tr\u00ean h\u1ec7 th\u1ed1ng KPIs \u0111\u00e3 x\u00e2y d\u1ef1ng g\u1eafn li\u1ec1n v\u1edbi ch\u1ee9c n\u0103ng v\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a v\u1ecb tr\u00ed ch\u1ee9c n\u0103ng \u0111\u00f3 \u0111\u1ec3 \u0111\u01b0a ra \u0111\u00e1nh gi\u00e1. L\u01b0u \u00fd l\u00e0 c\u00e1c tr\u00e1ch nhi\u1ec7m ch\u00ednh ph\u1ea3i r\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3.<\/p>\n<p><strong>B\u01b0\u1edbc 3:<\/strong>\u00a0X\u00e1c \u0111\u1ecbnh ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t<\/p>\n<p>\u0110\u1ed1i v\u1edbi h\u1ec7 th\u1ed1ng ch\u1ec9 s\u1ed1 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1, \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng v\u1ecb tr\u00ed ch\u1ee9c danh trong doanh nghi\u1ec7p. Ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean tr\u00e1ch nhi\u1ec7m, ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a t\u1eebng v\u1ecb tr\u00ed c\u00f9ng c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee7a b\u1ed9 ph\u1eadn. \u0110\u1ec3 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra b\u1ea3ng \u0111\u00e1nh gi\u00e1 tr\u1ef1c quan nh\u1ea5t.<\/p>\n<p><strong>B\u01b0\u1edbc 4:<\/strong>\u00a0\u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh KPI<\/p>\n<p>M\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh KPI th\u00f4ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c chia th\u00e0nh 2-5 thang \u0111i\u1ec3m.<br \/>\nC\u00e0ng nhi\u1ec1u m\u1ee9c \u0111\u1ed9 \u0111i\u1ec3m th\u00ec vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00e0ng \u0111\u01b0\u1ee3c kh\u00e1ch quan h\u01a1n. Tuy nhi\u00ean, n\u1ebfu chia qu\u00e1 nh\u1ecf th\u00ec c\u00f4ng t\u00e1c \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh KPI c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n, r\u1eafc r\u1ed1i.<\/p>\n<p><strong>B\u01b0\u1edbc 5:<\/strong>\u00a0Li\u00ean h\u1ec7 gi\u1eefa \u0111\u00e1nh gi\u00e1 ch\u1ec9 s\u1ed1 KPI v\u00e0 l\u01b0\u01a1ng th\u01b0\u1edfng<\/p>\n<p>\u0110\u1ed1i v\u1edbi m\u1ed7i m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh KPIs, nh\u1eefng ng\u01b0\u1eddi x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPIs s\u1ebd c\u00f3 c\u00e1ch x\u00e1c \u0111\u1ecbnh m\u1ed9t m\u1ee9c l\u01b0\u01a1ng ho\u1eb7c th\u01b0\u1edfng nh\u1ea5t \u0111\u1ecbnh \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean \u0111\u00f3.<\/p>\n<p>Nh\u01b0 v\u1eady, vi\u1ec7c x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn sau khi xem x\u00e9t, ph\u00e2n t\u00edch k\u1ef9 l\u01b0\u1ee1ng. Nh\u1eb1m b\u1ea3o ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh, chi\u1ebfn l\u01b0\u1ee3c, m\u1ee5c ti\u00eau, ch\u1ee9c n\u0103ng t\u1eebng b\u1ed9 ph\u1eadn v\u00e0 c\u00e1 nh\u00e2n ho\u1ea1t \u0111\u1ed9ng trong b\u1ed9 ph\u1eadn \u0111\u00f3. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o ph\u1ea3i am hi\u1ec3u v\u1ec1 quy t\u1eafc qu\u1ea3n tr\u1ecb theo KPI th\u00ec m\u1edbi c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh n\u00f3 m\u1ed9t c\u00e1ch \u201ctr\u01a1n tru\u201d nh\u1ea5t.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>X\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean, th\u01b0\u1edbc \u0111o c\u1ee7a hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c Qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 theo h\u1ec7 th\u1ed1ng KPI l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb d\u1ef1a tr\u00ean hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean trong kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh. N\u1eafm r\u00f5 quy tr\u00ecnh x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean c\u00f3 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[155],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4027"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4027"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4027\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}