{"id":4037,"date":"2023-11-29T15:00:41","date_gmt":"2023-11-29T15:00:41","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4037"},"modified":"2023-12-14T14:31:31","modified_gmt":"2023-12-14T14:31:31","slug":"kaizen-la-gi-loi-ich-tu-viec-y-thuc-kaizen-2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/kaizen-la-gi-loi-ich-tu-viec-y-thuc-kaizen-2.html","title":{"rendered":"Kaizen l\u00e0 g\u00ec ? L\u1ee3i \u00edch t\u1eeb vi\u1ec7c \u00fd th\u1ee9c Kaizen ?"},"content":{"rendered":"

1. Kaizen l\u00e0 g\u00ec?<\/strong><\/p>\n

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Kaizen l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef kinh t\u1ebf c\u1ee7a ng\u01b0\u1eddi Nh\u1eadt, \u0111\u01b0\u1ee3c gh\u00e9p b\u1edfi t\u1eeb \u6539 (\u201ckai\u201d) c\u00f3 ngh\u0129a l\u00e0 thay \u0111\u1ed5i v\u00e0 t\u1eeb \u5584 (\u201czen\u201d) c\u00f3 ngh\u0129a l\u00e0 t\u1ed1t h\u01a1n, t\u1ee9c l\u00e0 \u201cthay \u0111\u1ed5i \u0111\u1ec3 t\u1ed1t h\u01a1n\u201d ho\u1eb7c \u201cc\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c\u201d. Thu\u1eadt ng\u1eef n\u00e0y trong ti\u1ebfng Anh l\u00e0 \u201congoing improvement\u201d ho\u1eb7c \u201ccontinuous improvement\u201d v\u00e0 trong ti\u1ebfng Trung, Kaizen \u0111\u01b0\u1ee3c ph\u00e1t \u00e2m l\u00e0 Gansai, ngh\u0129a l\u00e0 h\u00e0nh \u0111\u1ed9ng li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn, mang l\u1ea1i l\u1ee3i \u00edch v\u00ec t\u1eadp th\u1ec3 h\u01a1n l\u00e0 l\u1ee3i \u00edch c\u1ee7a c\u00e1 nh\u00e2n.<\/p>\n

Trong cu\u1ed1n s\u00e1ch \u201cKaizen: Ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng c\u1ee7a ng\u01b0\u1eddi Nh\u1eadt\u201d. Kaizen \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a nh\u01b0 sau: \u201cKaizen c\u00f3 ngh\u0129a l\u00e0 c\u1ea3i ti\u1ebfn<\/strong>\u00a0\u201c.\u00a0<\/em>H\u01a1n n\u1eefa, Kaizen c\u00f2n c\u00f3 ngh\u0129a l\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong \u0111\u1eddi s\u1ed1ng c\u00e1 nh\u00e2n, \u0111\u1eddi s\u1ed1ng gia \u0111\u00ecnh, \u0111\u1eddi s\u1ed1ng x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. Khi Kaizen \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0o n\u01a1i l\u00e0m vi\u1ec7c c\u00f3 ngh\u0129a l\u00e0 s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c li\u00ean quan t\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi \u2013 ban l\u00e3nh \u0111\u1ea1o c\u0169ng nh\u01b0 m\u1ecdi nh\u00e2n vi\u00ean\u201d.<\/p>\n

T\u1ea1i Nh\u1eadt B\u1ea3n, Kaizen \u0111\u00e3 c\u00f3 l\u1ecbch s\u1eed h\u01a1n 50 n\u0103m v\u00e0 Toyota l\u00e0 c\u00f4ng ty \u0111\u1ea7u ti\u00ean tri\u1ec3n khai Kaizen. Tr\u01b0\u1edbc kia, Kaizen ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong c\u00e1c c\u00f4ng ty s\u1ea3n xu\u1ea5t nh\u01b0 Toyota, Canon, Honda\u2026 Sau \u0111\u00f3, Kaizen \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i trong m\u1ecdi c\u00f4ng ty thu\u1ed9c nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau v\u00e0 hi\u1ec7n nay, h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ty c\u1ee7a Nh\u1eadt \u0111\u1ec1u \u0111ang th\u1ef1c hi\u1ec7n Kaizen. Tri\u1ebft l\u00fd n\u00e0y kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n trong ng\u00e0nh s\u1ea3n xu\u1ea5t m\u00e0 c\u00f2n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u01b0\u1ee3c trong ng\u00e0nh d\u1ecbch v\u1ee5, kinh doanh b\u00e1n l\u1ebb v\u00e0 th\u1eadm ch\u00ed l\u00e0 m\u1ed9t kh\u00f3a h\u1ecdc b\u1ea5t k\u00ec n\u00e0o \u0111\u00f3.\u00a0 Tri\u1ebft l\u00fd n\u00e0y c\u0169ng th\u00edch h\u1ee3p \u0111\u1ed1i v\u1edbi \u0111\u1eddi s\u1ed1ng c\u00e1 nh\u00e2n c\u1ee7a m\u1ed7i ng\u01b0\u1eddi.<\/p>\n

Trong l\u1ea7n xu\u1ea5t b\u1ea3n n\u0103m 1993 c\u1ee7a \u201cThe New Shorter Oxford English Dictionary\u201d, t\u1eeb \u201cKaizen\u201d c\u0169ng \u0111\u01b0\u1ee3c b\u1ed5 sung v\u00e0 \u0111\u1ecbnh ngh\u0129a nh\u01b0 sau: Kaizen l\u00e0 s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, n\u00e2ng cao n\u0103ng su\u1ea5t, \u2026v.v. nh\u01b0 m\u1ed9t tri\u1ebft l\u00fd kinh doanh\u201d. Ng\u00e0y nay, Kaizen \u0111\u01b0\u1ee3c nh\u1eafc t\u1edbi nh\u01b0 m\u1ed9t tri\u1ebft l\u00fd kinh doanh, ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd h\u1eefu hi\u1ec7u l\u00e0m n\u00ean th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c c\u00f4ng ty Nh\u1eadt B\u1ea3n. Tuy v\u1eady, nh\u1eefng c\u1ea3i ti\u1ebfn trong Kaizen l\u00e0 nh\u1eefng c\u1ea3i ti\u1ebfn nh\u1ecf, mang t\u00ednh ch\u1ea5t t\u0103ng d\u1ea7n v\u00e0 qu\u00e1 tr\u00ecnh Kaizen mang l\u1ea1i k\u1ebft qu\u1ea3 \u1ea5n t\u01b0\u1ee3ng trong m\u1ed9t th\u1eddi gian d\u00e0i.<\/p>\n

Kh\u00e1i ni\u1ec7m Kaizen l\u00fd gi\u1ea3i v\u00ec sao c\u00e1c c\u00f4ng ty Nh\u1eadt B\u1ea3n kh\u00f4ng th\u1ec3 duy tr\u00ec m\u00e3i m\u1ed9t tr\u1ea1ng th\u00e1i trong m\u1ed9t th\u1eddi gian d\u00e0i. Trong khi \u0111\u00f3, c\u00e1ch qu\u1ea3n l\u00fd c\u1ee7a ph\u01b0\u01a1ng T\u00e2y l\u1ea1i s\u00f9ng b\u00e1i \u0110\u1ed5i m\u1edbi: t\u1ea1o ra nh\u1eefng thay \u0111\u1ed5i l\u1edbn sau nh\u1eefng \u0111\u1ed9t ph\u00e1 v\u1ec1 c\u00f4ng ngh\u1ec7, nh\u1eefng t\u01b0 t\u01b0\u1edfng qu\u1ea3n l\u00fd v\u00e0 k\u1ef9 thu\u1eadt s\u1ea3n xu\u1ea5t m\u1edbi nh\u1ea5t. N\u1ebfu Kaizen l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c th\u00ec \u0111\u1ed5i m\u1edbi th\u01b0\u1eddng l\u00e0 hi\u1ec7n t\u01b0\u1ee3ng t\u1ee9c th\u1eddi.<\/p>\n

Th\u1ef1c hi\u1ec7n Kaizen c\u0169ng \u00edt t\u1ed1n k\u00e9m h\u01a1n \u0111\u1ed5i m\u1edbi b\u1edfi n\u00f3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, ghi nh\u1eadn s\u1ef1 tham gia c\u1ee7a c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng nh\u01b0 m\u1ecdi nh\u00e2n vi\u00ean, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng. \u0110\u00e2y ch\u00ednh l\u00e0 m\u1ed9t \u0111i\u1ec3m h\u1ea5p d\u1eabn c\u1ee7a Kaizen v\u00ec n\u00f3 kh\u00f4ng \u0111\u00f2i h\u1ecfi c\u00e1c k\u1ef9 thu\u1eadt ph\u1ee9c t\u1ea1p hay c\u00f4ng ngh\u1ec7 m\u1edbi. \u0110\u1ec3 th\u1ef1c hi\u1ec7n Kaizen, b\u1ea1n ch\u1ec9 c\u1ea7n c\u00e1c k\u1ef9 thu\u1eadt th\u00f4ng th\u01b0\u1eddng, \u0111\u01a1n gi\u1ea3n nh\u01b0\u00a07 c\u00f4ng c\u1ee5 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng<\/strong>\u00a0(bi\u1ec3u \u0111\u1ed3 Pareto, nh\u00e2n qu\u1ea3, t\u1ed5 ch\u1ee9c, ki\u1ec3m so\u00e1t, ph\u00e2n t\u00e1n, c\u00e1c \u0111\u1ed3 th\u1ecb v\u00e0 phi\u1ebfu ki\u1ec3m tra).<\/p>\n

2. L\u1ee3i \u00edch c\u1ee7a h\u1ec7 th\u1ed1ng Kaizen<\/strong><\/p>\n

V\u00e0o nh\u1eefng n\u0103m 1980 v\u00e0 \u0111\u1ea7u nh\u1eefng n\u0103m 1990, r\u1ea5t nhi\u1ec1u c\u00e1c c\u00f4ng ty l\u1edbn c\u1ee7a Nh\u1eadt thi\u1ebft l\u1eadp c\u01a1 s\u1edf s\u1ea3n xu\u1ea5t t\u1ea1i mi\u1ec1n B\u1eafc n\u01b0\u1edbc M\u1ef9. Khi h\u1ecd gi\u00e0nh \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng ty l\u1edbn \u1edf B\u1eafc M\u1ef9 (nh\u01b0 Bridgestone ti\u1ebfp qu\u1ea3n Firestone, Sony ti\u1ebfp qu\u1ea3n h\u00e3ng phim Columbia Pictures) c\u0169ng l\u00e0 l\u00fac nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00e1c t\u1eadp \u0111o\u00e0n c\u1ee7a Nh\u1eadt truy\u1ec1n b\u00e1 ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n l\u00fd c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty con v\u00e0 c\u00e1c c\u00f4ng ty n\u01b0\u1edbc ngo\u00e0i kh\u00e1c.<\/p>\n

Ch\u00ednh th\u1eddi \u0111i\u1ec3m n\u00e0y, Kaizen c\u0169ng \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn nh\u01b0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p Nh\u1eadt B\u1ea3n trong chi\u1ebfn l\u01b0\u1ee3c c\u1ea1nh tranh to\u00e0n c\u1ea7u. Hi\u1ec7n t\u1ea1i c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng ty tr\u00ean th\u1ebf gi\u1edbi \u0111ang c\u1ed1 g\u1eafng \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3 tri\u1ebft l\u00fd\u00a0C\u1ea2I TI\u1ebeN LI\u00caN T\u1ee4C<\/strong><\/em>\u00a0c\u1ee7a ng\u01b0\u1eddi Nh\u1eadt nh\u1eb1m \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c v\u1ec1 m\u00f4i tr\u01b0\u1eddng c\u1ea1nh tranh kh\u1eafc nghi\u1ec7t, kh\u00f3 kh\u0103n kinh t\u1ebf t\u0103ng l\u00ean, s\u1ef1 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c c\u1ee7a c\u00f4ng ngh\u1ec7 v\u00e0 c\u00e1c thay \u0111\u1ed5i v\u1ec1 v\u0103n h\u00f3a \u2013 x\u00e3 h\u1ed9i.<\/p>\n

Toyota l\u00e0 c\u00f4ng ty d\u1eabn \u0111\u1ea7u trong vi\u1ec7c \u00e1p d\u1ee5ng Kaizen trong chi\u1ebfn l\u01b0\u1ee3c kinh doanh. Toyota c\u00f3 kho\u1ea3ng 9 nh\u00e0 m\u00e1y t\u1ea1i B\u1eafc M\u1ef9 v\u00e0 cu\u1ed1i n\u0103m 2007 h\u00e3ng ti\u1ebfp t\u1ee5c m\u1edf m\u1ed9t nh\u00e0 m\u00e1y m\u1edbi \u1edf Mississipi, s\u1ea3n xu\u1ea5t xe \u00f4 t\u00f4 v\u1edbi \u0111\u1ed9i ng\u0169 c\u00f4ng nh\u00e2n ng\u01b0\u1eddi M\u1ef9 c\u00f3 m\u1ee9c l\u01b0\u01a1ng ngang b\u1eb1ng ho\u1eb7c h\u01a1n so v\u1edbi c\u00e1c c\u00f4ng ty s\u1ea3n xu\u1ea5t xe \u00f4 t\u00f4 kh\u00e1c. Trong s\u1ed1 \u0111\u00f3, 75% c\u00e1c xe \u00f4 t\u00f4 \u0111\u01b0\u1ee3c l\u1eafp r\u00e1p t\u1ea1i B\u1eafc M\u1ef9 c\u00f3 b\u1ed9 ph\u1eadn v\u00e0 nguy\u00ean li\u1ec7u \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t t\u1ea1i \u0111\u00e2y. Ch\u1ec9 c\u00f3 kho\u1ea3ng 25% xe \u00f4 t\u00f4 l\u00e0 nh\u1eadp t\u1eeb Nh\u1eadt v\u00e0 c\u00e1c n\u01a1i kh\u00e1c. V\u1eady m\u00e0, Toyota v\u1eabn ki\u1ebfm h\u01a1n 14 t\u1ec9 USD v\u00e0o n\u0103m 2006 trong khi c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t xe \u00f4 t\u00f4 c\u1ee7a M\u1ef9 ph\u1ea3i chuy\u1ec3n t\u1edbi Trung Qu\u1ed1c v\u00e0 \u1ea4n \u0110\u1ed9 \u0111\u1ec3 ti\u1ebft ki\u1ec7m chi ph\u00ed?<\/p>\n

B\u00ed quy\u1ebft c\u1ee7a Toyota \u1edf \u0111\u00e2y ch\u00ednh l\u00e0 Kaizen \u2013 gi\u1ea3m l\u00e3ng ph\u00ed trong c\u00e1c khu v\u1ef1c nh\u01b0 h\u00e0ng h\u00f3a t\u1ed3n kho, th\u1eddi gian ch\u1edd \u0111\u1ee3i, v\u1eadn chuy\u1ec3n, \u0111i l\u1ea1i c\u1ee7a ng\u01b0\u1eddi c\u00f4ng nh\u00e2n, k\u1ef9 n\u0103ng c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng v\u00e0 s\u1ea3n xu\u1ea5t d\u01b0 th\u1eeba. V\u1edbi h\u1ec7 th\u1ed1ng Kaizen, m\u1ed7i c\u00f4ng nh\u00e2n trong nh\u00e0 m\u00e1y lu\u00f4n th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng, \u0111\u01a1n gi\u1ea3n. B\u1eb1ng vi\u1ec7c d\u00f9ng gi\u1ecf nh\u1ef1a \u0111\u1ec3 ph\u00e2n lo\u1ea1i c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 t\u00f9ng theo m\u1eabu xe, ng\u01b0\u1eddi c\u00f4ng nh\u00e2n kh\u00f4ng m\u1ea5t th\u1eddi gian ph\u00e2n lo\u1ea1i theo \u0111\u1eb7c t\u00ednh.<\/p>\n

B\u1eb1ng c\u00e1ch t\u1ef1 ch\u1ebf t\u1ea1o xe chuy\u00ean ch\u1edf trong n\u1ed9i b\u1ed9 nh\u00e0 m\u00e1y t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn c\u00f3 s\u1eb5n tr\u00ean d\u00e2y chuy\u1ec1n v\u00e0 l\u1eafp th\u00eam \u0111\u1ed9ng c\u01a1, Toyota c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m g\u1ea7n 3.000 USD cho chi ph\u00ed mua s\u1eafm xe ch\u1edf h\u00e0ng. Vi\u1ec7c \u00e1p d\u1ee5ng Kaizen gi\u00fap cung c\u1ea5p nguy\u00ean li\u1ec7u h\u1ee3p l\u00fd t\u00f9y thu\u1ed9c v\u00e0o kh\u1ed1i l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c ti\u00eau th\u1ee5, gi\u1ea3m thi\u1ec3u c\u00f4ng vi\u1ec7c\u00a0 trong quy tr\u00ecnh v\u00e0\u00a0 s\u1ef1 s\u1eafp x\u1ebfp h\u00e0ng h\u00f3a t\u1ed3n kho. Do v\u1eady, c\u00f4ng nh\u00e2n ch\u1ec9 ph\u1ea3i d\u1ef1 tr\u1eef m\u1ed9t kh\u1ed1i l\u01b0\u1ee3ng nh\u1ecf cho m\u1ed7i s\u1ea3n ph\u1ea9m v\u00e0 th\u01b0\u1eddng xuy\u00ean b\u1ed5 sung ch\u00fang d\u1ef1a tr\u00ean nh\u1eefng g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng th\u1eadt s\u1ef1 l\u1ea5y \u0111i. \u0110i\u1ec1u n\u00e0y gi\u1ea3m thao t\u00e1c th\u1eeba c\u1ee7a c\u00f4ng nh\u00e2n, m\u00e1y m\u00f3c thi\u1ebft b\u1ecb gi\u00fap t\u0103ng n\u0103ng su\u1ea5t lao \u0111\u1ed9ng, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, gi\u1ea3m gi\u00e1 th\u00e0nh s\u1ea3n ph\u1ea9m.<\/p>\n

Kaizen thu h\u00fat v\u00e0 ph\u00e1t tri\u1ec3n nh\u1eefng ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng s\u00e1ng t\u1ea1o v\u00e0 duy tr\u00ec hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c cao. B\u1edfi b\u1ea3n ch\u1ea5t c\u1ee7a n\u00f3, Kaizen l\u00f4i cu\u1ed1n con ng\u01b0\u1eddi t\u1eeb s\u1ef1 nhi\u1ec7t t\u00e2m \u2013 nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng ng\u1eebng t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t, ho\u00e0n thi\u1ec7n m\u1ecdi th\u1ee9. Nh\u1eefng con ng\u01b0\u1eddi n\u00e0y t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd, gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed v\u00e0 th\u1ecfa m\u00e3n v\u1edbi c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n nh\u1eefng g\u00ec m\u00e0 h\u1ecd c\u00f3 \u01b0u th\u1ebf. Vi\u1ec7c h\u1ecd ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n tri\u1ebft l\u00fd n\u00e0y s\u1ebd thu h\u00fat \u0111\u00f4ng \u0111\u1ea3o m\u1ecdi ng\u01b0\u1eddi tham gia, t\u1ea1o th\u00e0nh m\u1ed9t phong tr\u00e0o trong c\u00f4ng ty. Nh\u1eefng k\u1ebft qu\u1ea3 thi\u1ebft th\u1ef1c c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng Kaizen t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c tho\u1ea3i m\u00e1i, th\u00fac \u0111\u1ea9y h\u1ecd kh\u00f4ng ng\u1eebng \u0111\u01b0a ra nhi\u1ec1u s\u00e1ng ki\u1ebfn c\u1ea3i ti\u1ebfn l\u00e0m l\u1ee3i cho c\u00f4ng ty.<\/p>\n

\u0110\u1ec1 xu\u1ea5t \u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh t\u1ef1 h\u1ecdc h\u1ecfi v\u00e0 n\u00e2ng cao k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, gi\u00fap h\u1ecd n\u00e2ng cao \u00fd th\u1ee9c v\u00e0 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n c\u0169ng nh\u01b0 t\u1eadp th\u1ec3.B\u1edfi v\u1eady, nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa h\u01a1n trong c\u00f4ng vi\u1ec7c, \u0111o\u00e0n k\u1ebft gi\u00fap \u0111\u1ee1 l\u1eabn nhau. T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u \u0111\u00f3, c\u00e0ng t\u1ea1o th\u00eam \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y c\u00e1 nh\u00e2n c\u00f3 c\u00e1c \u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn, t\u1ea1o tinh th\u1ea7n l\u00e0m vi\u1ec7c t\u1eadp th\u1ec3, \u0111o\u00e0n k\u1ebft v\u00e0 t\u1ea1o \u00fd th\u1ee9c lu\u00f4n h\u01b0\u1edbng t\u1edbi gi\u1ea3m thi\u1ec3u c\u00e1c l\u00e3ng ph\u00ed.<\/p>\n

Nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng nh\u01b0 m\u1ecdi nh\u00e2n vi\u00ean c\u1ea7n hi\u1ec3u, tin v\u00e0o tri\u1ebft l\u00fd Kaizen v\u00e0 c\u1ed1 g\u1eafng th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c. C\u00f3 nh\u01b0 v\u1eady, to\u00e0n th\u1ec3 nh\u00e2n vi\u00ean v\u00e0 l\u00e3nh \u0111\u1ea1o m\u1edbi th\u1ea5m nhu\u1ea7n tri\u1ebft l\u00fd C\u1ea2I TI\u1ebeN LI\u00caN T\u1ee4C trong suy ngh\u0129, h\u00e0nh \u0111\u1ed9ng. Khi m\u1ed9t tri\u1ebft l\u00fd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3 th\u00ec n\u00f3 s\u1ebd h\u00ecnh th\u00e0nh n\u00ean m\u1ed9t n\u00e9t v\u0103n h\u00f3a trong c\u00f4ng ty. T\u1ed5ng bi\u00ean t\u1eadp t\u1ea1p ch\u00ed AutoWeek nh\u1eadn \u0111\u1ecbnh: \u201cTi\u1ebft ki\u1ec7m kh\u00f4ng ch\u1ec9 v\u0103n h\u00f3a c\u1ee7a ri\u00eang Toyota. N\u00f3 l\u00e0 v\u0103n h\u00f3a m\u00e0 ng\u01b0\u1eddi Nh\u1eadt \u0111em t\u1edbi n\u01b0\u1edbc M\u1ef9, hay ch\u00ed \u00edt c\u0169ng l\u00e0 trong c\u00e1c nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t c\u1ee7a h\u1ecd\u201d.<\/p>\n

T\u1ea1i Toyota, Kaizen \u0111\u00e3 gi\u00fap h\u00ecnh th\u00e0nh n\u00ean v\u0103n h\u00f3a c\u00f4ng ty:\u00a0v\u0103n h\u00f3a \u1ee9ng x\u1eed gi\u1eefa l\u00e3nh \u0111\u1ea1o v\u1edbi nh\u00e2n vi\u00ean<\/strong>, gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean v\u1edbi nhau; s\u1ef1 ti\u1ebft ki\u1ec7m; s\u1ef1 b\u1ea3o v\u1ec7 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u00f4ng ty; s\u1ef1 c\u1ed1 g\u1eafng h\u1ebft m\u00ecnh cho c\u00f4ng vi\u1ec7c; tinh th\u1ea7n h\u1ecdc h\u1ecfi l\u1eabn nhau. Tinh th\u1ea7n c\u1ee7a Kaizen c\u0169ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua hai tri\u1ebft l\u00fd quan tr\u1ecdng c\u1ee7a Toyota l\u00e0 \u201cDeveloping People First\u201d and \u201cRespect for People\u201d. Gi\u00e1m \u0111\u1ed1c b\u1ed9 ph\u1eadn l\u1eafp r\u00e1p John Robinson cho bi\u1ebft: \u201c\u1ede Toyota, b\u1ea5t c\u1ee9 v\u1ea5n \u0111\u1ec1 n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c nh\u00ecn nh\u1eadn m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac v\u00e0 gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3. \u0110\u00f3 l\u00e0 l\u00fd do v\u00ec sao kh\u00f4ng c\u1ee9 g\u00ec qu\u1ea3n l\u00fd, ngay c\u1ea3 m\u1ed9t c\u00f4ng nh\u00e2n \u201cqu\u00e8n\u201d c\u0169ng c\u00f3 th\u1ec3 cho d\u1eebng to\u00e0n b\u1ed9 d\u00e2y chuy\u1ec1n n\u1ebfu ph\u00e1t hi\u1ec7n ra sai s\u00f3t\u201d.<\/p>\n

Khi nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a Kaizen, nh\u00e0 qu\u1ea3n l\u00fd hay nh\u00e2n vi\u00ean \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u1ed3ng t\u00e2m \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a c\u00f4ng ty theo chi\u1ebfn l\u01b0\u1ee3c Kaizen:<\/p>\n

(1) Kh\u00f4ng \u0111\u1ec3 m\u1ed9t ng\u00e0y tr\u00f4i qua m\u00e0 kh\u00f4ng c\u00f3 c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t v\u00e0 th\u1ef1c hi\u1ec7n trong c\u00f4ng ty.<\/p>\n

(2) Kaizen \u00e1p d\u1ee5ng trong chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng.<\/p>\n

(3) \u0110i\u1ec1u quan tr\u1ecdng h\u00e0ng \u0111\u1ea7u l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 l\u1ee3i nhu\u1eadn, m\u1ed9t doanh nghi\u1ec7p s\u1ebd tr\u1edf n\u00ean th\u1ecbnh v\u01b0\u1ee3ng khi v\u00e0 ch\u1ec9 khi kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd h\u00e0i l\u00f2ng.<\/p>\n

(4) Th\u1eeba nh\u1eadn r\u1eb1ng m\u1ecdi c\u00f4ng ty \u0111\u1ec1u c\u00f3 \u0111i\u1ec3m thi\u1ebfu s\u00f3t n\u00ean c\u1ea7n x\u00e2y d\u1ef1ng v\u0103n h\u00f3a c\u00f4ng ty \u0111\u1ec3 m\u1ecdi nh\u00e2n vi\u00ean t\u1ef1 nh\u1eadn th\u1ee9c m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i nh\u1eefng thi\u1ebfu s\u00f3t, \u0111\u1ec3 s\u1eb5n s\u00e0ng \u0111\u01b0a ra\u00a0\u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn.<\/em><\/p>\n

(5) Gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c theo h\u01b0\u1edbng ph\u1ed1i h\u1ee3p v\u00e0 theo h\u1ec7 th\u1ed1ng ch\u1ee9c n\u0103ng ch\u00e9o.<\/p>\n

(6) Nh\u1ea5n m\u1ea1nh v\u00e0o qu\u00e1 tr\u00ecnh v\u00e0 thi\u1ebft l\u1eadp ph\u01b0\u01a1ng ph\u00e1p t\u01b0 duy \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0o c\u1ea3i ti\u1ebfn c\u00e1c qu\u00e1 tr\u00ecnh.<\/p>\n

(7) Thi\u1ebft l\u1eadp m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd, khuy\u1ebfn kh\u00edch v\u00e0 \u0111\u1ec1n \u0111\u00e1p n\u1ed7 l\u1ef1c \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn c\u1ee7a t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

1. Kaizen l\u00e0 g\u00ec? Kaizen l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef kinh t\u1ebf c\u1ee7a ng\u01b0\u1eddi Nh\u1eadt, \u0111\u01b0\u1ee3c gh\u00e9p b\u1edfi t\u1eeb \u6539 (\u201ckai\u201d) c\u00f3 ngh\u0129a l\u00e0 thay \u0111\u1ed5i v\u00e0 t\u1eeb \u5584 (\u201czen\u201d) c\u00f3 ngh\u0129a l\u00e0 t\u1ed1t h\u01a1n, t\u1ee9c l\u00e0 \u201cthay \u0111\u1ed5i \u0111\u1ec3 t\u1ed1t h\u01a1n\u201d ho\u1eb7c \u201cc\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c\u201d. Thu\u1eadt ng\u1eef n\u00e0y trong ti\u1ebfng Anh l\u00e0 \u201congoing improvement\u201d […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[189],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4037"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4037"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4037\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}