Theo ti\u1ebfng Nh\u1eadt, Kaizen c\u00f3 ngh\u0129a l\u00e0 li\u00ean t\u1ee5c (Kai) c\u1ea3i ti\u1ebfn (zen) l\u00e0 m\u1ed9t tri\u1ebft l\u00fd kinh doanh n\u1ed5i ti\u1ebfng c\u1ee7a ng\u01b0\u1eddi Nh\u1eadt \u0111\u00e3 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng cho nhi\u1ec1u doanh nghi\u1ec7p \u1edf m\u1ecdi n\u01a1i.<\/p>\n
1. \u0110\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng<\/strong><\/p>\n S\u1ea3n xu\u1ea5t v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 theo \u0111\u1ecbnh h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 nguy\u00ean t\u1eafc b\u1ea5t bi\u1ebfn h\u00e0ng \u0111\u1ea7u trong qu\u1ea3n tr\u1ecb kinh doanh hi\u1ec7n \u0111\u1ea1i. Trong Kaizen c\u0169ng tuy\u1ec7t \u0111\u1ed1i tu\u00e2n th\u1ee7 nguy\u00ean t\u1eafc n\u00e0y. M\u1eb7c d\u00f9 c\u00e1c c\u00f4ng c\u1ee5 Kaizen ch\u1ee7 y\u1ebfu t\u1eadp trung v\u00e0o c\u1ea3i ti\u1ebfn v\u00e0 qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, nh\u01b0ng m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng l\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, gia t\u0103ng l\u1ee3i \u00edch s\u1ea3n ph\u1ea9m \u0111\u1ec3 t\u1ed1i \u0111a ho\u00e1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Ng\u01b0\u1eddi h\u01b0\u1edfng l\u1ee3i cu\u1ed1i c\u00f9ng ch\u00ednh l\u00e0 kh\u00e1ch h\u00e0ng n\u00ean b\u1ea5t c\u1ee9 ho\u1ea1t \u0111\u1ed9ng n\u00e0o kh\u00f4ng l\u00e0m t\u0103ng gi\u00e1 tr\u1ecb gia t\u0103ng cho s\u1ea3n ph\u1ea9m v\u00e0 kh\u00f4ng ng\u1eebng n\u00e2ng cao s\u1ef1 tho\u1ea3 m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec \u0111\u1ec1u b\u1ecb lo\u1ea1i b\u1ecf.<\/p>\n 2. Li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn<\/strong><\/p>\n Theo Kaizen, ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 k\u1ebft th\u00fac c\u00f4ng vi\u1ec7c m\u00e0 ch\u1ec9 l\u00e0 ho\u00e0n th\u00e0nh \u1edf giai \u0111o\u1ea1n n\u00e0y tr\u01b0\u1edbc khi chuy\u1ec3n sang m\u1ed9t giai \u0111o\u1ea1n k\u1ebf ti\u1ebfp. Nguy\u00ean t\u1eafc n\u00e0y \u0111\u00e3 c\u1ea3i ti\u1ebfn th\u00f3i quen c\u1ee7a nh\u00e2n vi\u00ean th\u01b0\u1eddng th\u01b0\u1eddng chuy\u1ec3n ngay sang m\u1ed9t c\u00f4ng vi\u1ec7c m\u1edbi kh\u00e1c ngay sau khi th\u00e0nh c\u00f4ng m\u1ed9t nhi\u1ec7m v\u1ee5 n\u00e0o \u0111\u00f3. C\u00e1c ti\u00eau chu\u1ea9n k\u1ef9 thu\u1eadt, m\u1eabu m\u00e3 s\u1ea3n ph\u1ea9m v\u00e0 chi ph\u00ed hi\u1ec7n t\u1ea1i s\u1ebd kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai. N\u1ebfu ch\u00fang ta t\u1eadp trung c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m hi\u1ec7n t\u1ea1i th\u00ec s\u1ebd hi\u1ec7u qu\u1ea3 h\u01a1n r\u1ea5t nhi\u1ec1u, \u1edf c\u1ea3 g\u00f3c \u0111\u1ed9 chi ph\u00ed l\u1eabn th\u1eddi gian so v\u1edbi vi\u1ec7c s\u1ea3n xu\u1ea5t ra m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi. V\u00ec v\u1eady qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ea7n \u0111\u01b0\u1ee3c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c r\u00f5 r\u00e0ng.<\/p>\n Trong c\u00e1c nh\u00e0 m\u00e1y t\u1ea1i Nh\u1eadt, nhi\u1ec1u d\u00f2ng s\u1ea3n ph\u1ea9m m\u1edbi hay nh\u1eefng nh\u00e3n hi\u1ec7u \u0111i\u1ec7n t\u1eed m\u1edbi \u0111\u00e3 li\u00ean t\u1ee5c chi\u1ebfm l\u0129nh th\u1ecb tr\u01b0\u1eddng to\u00e0n c\u1ea7u, v\u1edbi t\u1ed1c \u0111\u1ed9 ch\u00f3ng m\u1eb7t v\u00e0 doanh s\u1ed1 t\u0103ng l\u00ean \u0111\u1ec1u \u0111\u1eb7n li\u00ean t\u1ee5c. V\u1eady nh\u1edd \u0111\u00e2u c\u00e1c s\u1ea3n ph\u1ea9m \u201cmade in Japan\u201d l\u1ea1i \u0111\u01b0\u1ee3c quy\u1ebfn r\u0169 nh\u01b0 v\u00e2y? Th\u1ef1c ch\u1ea5t ch\u1ec9 c\u00f3 m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m trong s\u1ed1 \u0111\u00f3 l\u00e0 th\u1ef1c s\u1ef1 m\u1edbi, c\u00f2n l\u1ea1i l\u00e0 nh\u1eefng s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc \u0111\u00f3 \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn ch\u00fat \u00edt \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi th\u1ecb hi\u1ebfu v\u00e0 t\u00fai ti\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng h\u00f4m nay. B\u00ed quy\u1ebft \u1edf ch\u1ed7 l\u00e0 c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t lu\u00f4n t\u1eadn d\u1ee5ng nh\u1eefng c\u01a1 h\u1ed9i m\u1edbi tr\u00ean th\u1ecb tr\u01b0\u1eddng, li\u00ean t\u1ee5c \u0111a d\u1ea1ng ho\u00e1 s\u1ea3n ph\u1ea9m, cung c\u1ea5p \u0111\u1ebdn ng\u01b0\u1eddi ti\u00eau d\u00f9ng nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn m\u1edbi. Qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 v\u00e0\u00a0Kaizen\u00a0c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/strong>\u00a0c\u1ee7a c\u00e1c k\u1ef9 s\u01b0 Nh\u1eadt \u0111\u00e3 g\u1eb7t h\u00e1i \u0111\u01b0\u1ee3c nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 th\u01b0\u01a1ng hi\u1ec7u \u201c\u0111\u1ed5i m\u1edbi\u201d h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi nh\u01b0 SONY, HONDA, TOYOTA\u2026<\/p>\n 3. X\u00e2y d\u1ef1ng \u201cv\u0103n ho\u00e1 kh\u00f4ng \u0111\u1ed5 l\u1ed7i\u201d<\/strong><\/p>\n \u0110\u00e2y l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef khoa h\u1ecdc qu\u1ea3n l\u00fd kinh doanh hi\u1ec7n \u0111\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c nhi\u1ec1u h\u1ecdc gi\u1ea3 v\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p l\u1edbn nghi\u00ean c\u1ee9u v\u00e0 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng. \u0110i v\u00e0o chi ti\u1ebft th\u00ec c\u00f3 r\u1ea5t nhi\u1ec1u v\u1ea5n \u0111\u1ec1 nghi\u00ean c\u1ee9u b\u00ean trong m\u1ed9t thu\u1eadt ng\u1eef khoa h\u1ecdc qu\u1ea3n l\u00fd n\u00e0y. Tr\u01b0\u1edbc h\u1ebft c\u1ea7n x\u00e2y d\u1ef1ng ph\u01b0\u01a1ng ch\u00e2m l\u00e0m vi\u1ec7c l\u00e0 \u201cl\u1ed7i th\u00ec do t\u00f4i, th\u00e0nh c\u00f4ng do t\u1eadp th\u1ec3\u201d, quy tr\u00e1ch nhi\u1ec7m \u0111\u00fang \u0111\u1eafn v\u00e0 ph\u00f9 h\u1ee3p cho t\u1eebng c\u00e1 nh\u00e2n v\u00e0 m\u1ed7i c\u00e1 nh\u00e2n ph\u1ea3i chi\u1ee5 tr\u00e1ch nhi\u1ec7m ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c giao; \u0111\u1eb7c bi\u1ec7t kh\u00f4ng n\u00ean \u0111\u1ed5 l\u1ed7i cho ng\u01b0\u1eddi kh\u00e1c trong ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m c\u00e1 nh\u00e2n \u0111\u00f3. Ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m trong t\u1eadp th\u1ec3 c\u1ee7a m\u00ecnh, ch\u1ee9 kh\u00f4ng n\u00ean \u201c\u0111\u00e1 b\u00f3ng\u201d ra c\u01a1 quan kh\u00e1c\u2026<\/p>\n Tr\u01b0\u1edbc c\u00f4ng ch\u00fang, tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng, m\u1ed7i t\u1ed5 ch\u1ee9c c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng \u201cv\u0103n ho\u00e1 kh\u00f4ng \u0111\u1ed5 l\u1ed7i\u201d; kh\u00f4ng n\u00ean b\u00e1o c\u00e1o c\u00e1o, xin l\u1ed7i c\u00f4ng ch\u00fang, kh\u00e1ch h\u00e0ng v\u00ec nhi\u1ec1u l\u00fd do kh\u00e1c nhau v\u00ec nh\u1eefng l\u00fd do kh\u00f4ng ch\u00ednh \u0111\u00e1ng nh\u01b0: tr\u1eddi m\u01b0a, tr\u1eddi n\u1eafng, \u0111i\u1ec1u ki\u1ec7n k\u1ef9 thu\u1eadt, \u0111i\u1ec1u ki\u1ec7n c\u1ee7a ta c\u00f2n ngh\u00e8o n\u00e0n\u2026 Ng\u01b0\u1ee3c l\u1ea1i, c\u1ea7n nh\u1eadn tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u00ednh m\u00ecnh. T\u1eadp th\u1ec3 th\u00ec n\u00ean c\u00f9ng nhau ph\u00e1t huy n\u0103ng l\u1ef1c c\u1ee7a m\u1ed7i th\u00e0nh vi\u00ean \u0111\u1ec3 c\u00f9ng nhau s\u1eeda l\u1ed7i, ho\u00e0n thi\u1ec7n s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3; \u0111\u1ec3 m\u1ed7i ng\u00e0y uy t\u00edn c\u00e0ng l\u1edbn h\u01a1n, s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 s\u1ebd \u0111\u1ee9ng v\u1eefng tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n 4. Th\u00fac \u0111\u1ea9y m\u00f4i tr\u01b0\u1eddng v\u0103n ho\u00e1 m\u1edf<\/strong><\/p>\n S\u1ef1 c\u1edfi m\u1edf \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t \u0111i\u1ec3m m\u1ea1nh \u0111\u1ec3 nh\u00e2n vi\u00ean s\u1eeda ch\u1eefa sai s\u00f3t nhanh nh\u1ea5t. X\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng v\u0103n ho\u00e1 m\u1edf, v\u0103n ho\u00e1 kh\u00f4ng \u0111\u1ed5 l\u1ed7i, nh\u00e2n vi\u00ean trong c\u00f4ng ty d\u00e1m nh\u00ecn th\u1eb3ng v\u00e0o sai s\u00f3t, ch\u1ec9 ra c\u00e1c \u0111i\u1ec3m y\u1ebfu v\u00e0 y\u00eau u \u0111\u1ed3ng nghi\u1ec7p hay l\u00e3nh \u0111\u1ea1o gi\u00fap \u0111\u1ee1. Th\u1eadt sai l\u1ea7m n\u1ebfu m\u1ed7i nh\u00e2n vi\u00ean \u0111\u1ec1u coi ki\u1ebfn th\u1ee9c l\u00e0 c\u1ee7a ri\u00eang m\u00ecnh. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n x\u00e2y d\u1ef1ng t\u1ed1t h\u1ec7 th\u1ed1ng th\u00f4ng tin qu\u1ea3n l\u00fd n\u1ed9i b\u1ed9, trong \u0111\u00f3 c\u00e1c k\u00eanh th\u00f4ng tin c\u1ea7n h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c \u0111\u1ec3 nh\u00e2n vi\u00ean chia s\u1ebb v\u00e0 trao \u0111\u1ed5i kinh nghi\u1ec7m gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn, gi\u1eefa \u0111\u1ed3ng nghi\u1ec7p, nh\u00e2n vi\u00ean v\u1edbi l\u00e3nh \u0111\u1ea1o v\u00e0 ng\u01b0\u1ee3c l\u1ea1i trong to\u00e0n c\u00f4ng ty.<\/p>\n 5. Ph\u01b0\u01a1ng ph\u00e1p l\u00e0m vi\u1ec7c theo nh\u00f3m<\/strong><\/p>\n T\u1ea1o d\u1ef1ng n\u00ean c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong c\u1ea5u tr\u00fac c\u1ee7a c\u00f4ng ty. M\u1ed7i nh\u00f3m c\u1ea7n \u0111\u01b0\u1ee3c ph\u00e2n quy\u1ec1n h\u1ea1n nh\u1ea5t \u0111\u1ecbnh. Tr\u01b0\u1edfng nh\u00f3m l\u00e0 ng\u01b0\u1eddi bi\u1ebft bao qu\u00e1t, n\u1eafm r\u00f5 nhi\u1ec7m v\u1ee5, y\u00eau c\u1ea7u v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng t\u1eadp h\u1ee3p, bi\u1ebft \u0111\u00e1nh gi\u00e1 v\u00e0 s\u1eafp x\u1ebfp ph\u00f9 h\u1ee3p n\u0103ng l\u1ef1c c\u00e1c th\u00e0nh vi\u00ean \u0111\u1ec3 tri\u1ec3n khai d\u1ef1 \u00e1n hi\u1ec7u qu\u1ea3. T\u1eebng c\u00e1 nh\u00e2n vi\u00ean c\u1ea7n n\u1ed7 l\u1ef1c ph\u1ed1i h\u1ee3p \u0111\u1ec3 x\u00e2y d\u1ef1ng danh ti\u1ebfng cho nh\u00f3m \u0111\u00f3 \u0111\u1ea1t k\u1ebft qu\u1ea3 t\u1ed1t, hi\u1ec7u qu\u1ea3 v\u00e0\u00a0li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn theo nh\u00f3m (QCC)<\/em><\/strong>. K\u1ebft th\u00fac nhi\u1ec7m v\u1ee5, m\u1ed7i nh\u00f3m c\u1ea7n \u0111\u00e1nh gi\u00e1, x\u1ebfp h\u1ea1ng th\u00e0nh vi\u00ean, t\u00f4n tr\u1ecdng uy t\u00edn v\u00e0 c\u00e1 t\u00ednh c\u1ee7a m\u1ed7i th\u00e0nh vi\u00ean.<\/p>\n 6. Qu\u1ea3n l\u00fd theo ch\u1ee9c n\u0103ng ch\u00e9o<\/strong><\/p>\n Theo nguy\u00ean t\u1eafc n\u00e0y, c\u00e1c d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c hi\u1ec7n tr\u00ean c\u01a1 s\u1edf s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c k\u1ebft h\u01a1p t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn, ph\u00f2ng ban trong c\u00f4ng ty, k\u1ec3 c\u1ea3 t\u1eadn d\u1ee5ng ngu\u1ed3n l\u1ef1c ngo\u00e0i c\u00f4ng ty. T\u1eadp \u0111o\u00e0n Boeing l\u00e0 m\u1ed9t minh ch\u1ee9ng \u0111i\u1ec3n h\u00ecnh \u0111\u00e3 k\u1ebft h\u1ee3p c\u00e1c b\u1ed9 ph\u1eadn trong n\u1ed9i b\u1ed9 c\u00f4ng ty li\u00ean k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 c\u00e1c nh\u00e0 cung c\u1ea5p \u0111\u1ec3 c\u00f9ng s\u1ea3n xu\u1ea5t th\u1ebf h\u1ec7 m\u00e1y bay m\u1edbi, Boeing 777 \u0111\u1ec3 s\u1ea3n xu\u1ea5t ph\u1ea7n th\u00e2n v\u00e0 c\u00e1nh m\u00e1y bay. K\u1ebft qu\u1ea3 \u0111\u00e3 \u0111em l\u1ea1i l\u1ee3i \u00edch l\u1edbn cho Boeing: kh\u00f4ng ch\u1ec9 c\u00f3 chu k\u1ef3 s\u1ea3n xu\u1ea5t v\u00e0 chi ph\u00ed \u0111\u01b0\u1ee3c gi\u1ea3m xu\u1ed1ng \u0111\u00e1ng k\u1ec3 so v\u1edbi c\u00e1c th\u1ebf h\u1ec7 m\u00e1y bay l\u1edbn tr\u01b0\u1edbc \u0111\u00f3 nh\u01b0 Boeing 747 m\u00e0 c\u00f2n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c l\u00e3ng ph\u00ed v\u1ec1 nguy\u00ean v\u1eadt li\u1ec7u, th\u1eddi gian v\u00e0 nh\u00e2n c\u00f4ng; v\u00e0 r\u00f5 r\u00e0ng l\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 h\u00e0i l\u00f2ng t\u1ed1i \u0111a v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty.<\/p>\n 7. Nu\u00f4i d\u01b0\u1ee1ng \u201cquan h\u1ec7 h\u1eefu h\u1ea3o\u201d<\/strong><\/p>\n Ng\u01b0\u1eddi Nh\u1eadt th\u01b0\u1eddng kh\u00f4ng th\u00edch k\u1ebb th\u00f9 hay nh\u1eefng quan h\u1ec7 \u0111\u1ed1i \u0111\u1ea7u, kh\u00f4ng khuy\u1ebfn kh\u00edch c\u00e1 nh\u00e2n l\u00e0m vi\u1ec7c th\u1ef1c d\u1ee5ng ch\u1ec9 coi tr\u1ecdng m\u1ed9t y\u1ebfu t\u1ed1 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c. Ng\u01b0\u1eddi Nh\u1eadt c\u0169ng kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi v\u0103n ho\u00e1 \u0111\u1ed5 l\u1ed7i m\u00e0 h\u1ecd lu\u00f4n duy tr\u00ec v\u0103n ho\u00e1 t\u1eadp th\u1ec3 r\u1ea5t t\u1ed1t, \u0111\u1ea3m b\u1ea3o s\u1ef1 \u0111\u1ed3ng nh\u1ea5t trong c\u00f4ng ty. H\u1ecd th\u01b0\u1eddng \u0111\u1ea7u t\u01b0 nhi\u1ec1u cho c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh\u00a0\u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng giao ti\u1ebfp cho nh\u00e2n vi\u00ean<\/strong>, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c\u00a0kho\u00e1 \u0111\u00e0o t\u1ea1o d\u00e0nh cho nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 l\u00e3nh \u0111\u1ea1o<\/strong>, b\u1edfi l\u1ebd \u0111\u00f3 l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m cao nh\u1ea5t \u0111\u1ea3m b\u1ea3o cho qu\u00e1 tr\u00ecnh giao ti\u1ebfp trao \u0111\u1ed5i th\u00f4ng tin m\u1ed9t c\u00e1ch t\u1ed1t \u0111\u1eb9p nh\u1ea5t.<\/p>\n Nhi\u1ec1u ng\u01b0\u1eddi ph\u01b0\u01a1ng t\u00e2y khi gia nh\u1eadp c\u00e1c c\u00f4ng ty c\u1ee7a Nh\u1eadt \u0111\u00e3 s\u1eefng s\u1edd ng\u1ea1c nhi\u00ean khi nh\u1eadn th\u1ea5y r\u1eb1ng c\u00e1c c\u00f4ng ty \u1edf \u0111\u00e2y th\u01b0\u1eddng d\u00e0nh qu\u1ef9 th\u1eddi gian kh\u1ed5ng l\u1ed3 \u0111\u1ec3 \u0111\u00e0o t\u1ea1o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh nh\u01b0 v\u1eady, nh\u01b0ng k\u1ebft qu\u1ea3 c\u00f2n b\u1ea5t ng\u1edd h\u01a1n khi ng\u01b0\u1eddi ta ph\u00e1t hi\u1ec7n ra \u0111\u00f3 ch\u00ednh l\u00e0 m\u1ed9t kho\u1ea3n \u0111\u1ea7u t\u01b0 \u0111\u1ec3 t\u1ea1o d\u1ef1ng ni\u1ec1m tin cho nh\u00e2n vi\u00ean lu\u00f4n c\u00f3 l\u00f2ng trung th\u00e0nh v\u00e0 cam k\u1ebft l\u00e0m vi\u1ec7c l\u00e2u d\u00e0i trong c\u00f4ng ty.<\/p>\n 8. R\u00e8n luy\u1ec7n \u00fd th\u1ee9c k\u1ef7 lu\u1eadt t\u1ef1 gi\u00e1c<\/strong><\/p>\n \u00dd th\u1ee9c k\u1ef7 lu\u1eadt t\u1ef1 gi\u00e1c \u0111\u00e3 h\u00ecnh th\u00e0nh m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean trong con ng\u01b0\u1eddi Nh\u1eadt b\u1ea3n th\u00f4ng qua gi\u00e1o d\u1ee5c t\u1ea1i nh\u00e0 tr\u01b0\u1eddng, nh\u00e0 th\u1edd v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c x\u00e3 h\u1ed9i. Ng\u01b0\u1eddi Nh\u1eadt th\u01b0\u1eddng t\u1ef1 nguy\u1ec7n th\u00edch nghi v\u1edbi nghi l\u1ec5, lu\u1eadt l\u1ec7 c\u1ee7a x\u00e3 h\u1ed9i \u0111\u1ec3 h\u1ecd lu\u00f4n c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c tho\u1ea3i m\u00e1i, \u0111\u1ed3ng th\u1eddi kh\u1eb3ng \u0111\u1ecbnh s\u1ef1 \u0111\u1ea7y \u0111\u1ee7 v\u00e0 s\u1ee9c m\u1ea1nh b\u00ean trong c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. \u00fd th\u1ee9c k\u1ef7 lu\u1eadt nh\u01b0 v\u1eady c\u00f2n ch\u01b0a so s\u00e1nh \u0111\u01b0\u1ee3c v\u1edbi kh\u1ea3 n\u0103ng h\u1ecd hi sinh b\u1ea3n th\u00e2n \u0111\u1ec3 mong c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng nh\u1ea5t v\u1edbi \u0111\u1ed3ng nghi\u1ec7p v\u00e0 \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi c\u01b0\u01a1ng l\u0129nh c\u1ee7a c\u00f4ng ty. H\u1ecd lu\u00f4n t\u1ef1 soi x\u00e9t \u0111\u1ec3 ki\u1ec1m ch\u1ebf c\u00e1 t\u00ednh c\u1ee7a ri\u00eang m\u00ecnh, s\u1eb5n s\u00e0ng \u0111\u1eb7t c\u00f4ng ty, nh\u00f3m hay tr\u01b0\u1edfng nh\u00f3m l\u00ean tr\u00ean b\u1ea3n th\u00e2n v\u00e0 gia \u0111\u00ecnh.<\/p>\n 9. Th\u00f4ng tin \u0111\u1ebfn m\u1ecdi nh\u00e2n vi\u00ean<\/strong><\/p>\n Th\u00f4ng tin l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 \u0111\u1ea7u v\u00e0o quan trong h\u00e0ng \u0111\u1ea7u trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t kinh doanh hi\u1ec7n \u0111\u1ea1i; th\u00f4ng tin t\u1eeb ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u1ebfn nh\u00e2n vi\u00ean c\u1ea7n \u0111\u1ea3m b\u1ea3o c\u00e1c y\u1ebfu t\u1ed1 k\u1ecbp th\u1eddi, ch\u00ednh x\u00e1c, \u0111\u1ea7y \u0111\u1ee7, \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng. Nh\u00e2n vi\u00ean c\u1ea7n hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau, y\u00eau c\u1ea7u khi ng\u01b0\u1eddi qu\u1ea3n l\u00fd giao nhi\u1ec7m v\u1ee5, c\u00f3 tr\u00e1ch nhi\u1ec7m l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 tri\u1ec3n khai c\u00e1c c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 ph\u00f9 h\u1ee3p v\u00e0 \u0111\u00fang h\u01b0\u1edbng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau cao nh\u1ea5t.<\/p>\n K\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u t\u1eeb c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p \u0111\u00e3 kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng kh\u00f4ng th\u1ec3 y\u00eau c\u1ea7u nh\u00e2n vi\u00ean \u0111\u1ea1t k\u1ebft qu\u1ea3 xu\u1ea5t s\u1eafc ngo\u00e0i mong \u0111\u1ee3i n\u1ebfu h\u1ecd kh\u00f4ng th\u1ea5u hi\u1ec3u nhi\u1ec7m v\u1ee5, gi\u00e1 tr\u1ecb, s\u1ea3n ph\u1ea9m, k\u1ebft qu\u1ea3 kinh doanh, nh\u00e2n s\u1ef1 v\u00e0 c\u00e1c k\u1ebf ho\u1ea1ch kh\u00e1c c\u1ee7a c\u00f4ng ty. V\u00ec v\u1eady, duy tr\u00ec m\u1ecdi nh\u00e2n vi\u00ean \u0111\u1ec1u \u0111\u01b0\u1ee3c chia s\u1ebb th\u00f4ng tin ch\u00ednh l\u00e0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ec3 san s\u1ebb kh\u00f3 kh\u0103n th\u00e1ch th\u1ee9c c\u1ee7a c\u00f4ng ty cho m\u1ed7i th\u00e0nh vi\u00ean.<\/p>\n 10. Th\u00fac \u0111\u1ea9y n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3<\/strong><\/p>\n Tri\u1ebft l\u00fd Kaizen<\/strong>\u00a0th\u00fac \u0111\u1ea9y n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean th\u00f4ng qua t\u1ed5ng h\u1ee3p c\u00e1c ph\u01b0\u01a1ng ph\u00e1p g\u1ed3m: T\u00f3m l\u1ea1i, l\u00e3nh \u0111\u1ea1o l\u00e0 kh\u1ea3 n\u0103ng \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i nh\u1eefng ng\u01b0\u1eddi th\u1eeba h\u00e0nh mi\u1ec5n c\u01b0\u1ee1ng th\u00e0nh nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ef1 nguy\u1ec7n. N\u1ebfu b\u1ea1n l\u00e3nh \u0111\u1ea1o m\u1ed9t c\u00e1ch m\u00eanh l\u1ec7nh, ba \u0111i\u1ec1u x\u1ea5u s\u1ebd x\u1ea3y ra: nh\u00e2n vi\u00ean b\u1ecb \u00e1p l\u1ef1c th\u1ee5 \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u00f3 \u0111\u1ed9ng c\u01a1 l\u00e0m vi\u1ec7c, n\u1eb7ng v\u1ec1 quy tr\u00ecnh nh\u1eb9 v\u1ec1 th\u1ef1c ch\u1ea5t, t\u1ed5 ch\u1ee9c kh\u00f4ng ph\u00e1t tri\u1ec3n.<\/p>\n","protected":false},"excerpt":{"rendered":" Theo ti\u1ebfng Nh\u1eadt, Kaizen c\u00f3 ngh\u0129a l\u00e0 li\u00ean t\u1ee5c (Kai) c\u1ea3i ti\u1ebfn (zen) l\u00e0 m\u1ed9t tri\u1ebft l\u00fd kinh doanh n\u1ed5i ti\u1ebfng c\u1ee7a ng\u01b0\u1eddi Nh\u1eadt \u0111\u00e3 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng cho nhi\u1ec1u doanh nghi\u1ec7p \u1edf m\u1ecdi n\u01a1i. 1. \u0110\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng S\u1ea3n xu\u1ea5t v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 theo \u0111\u1ecbnh h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng v\u00e0 \u0111\u00e1p […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[189,193],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4043"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4043"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4043\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4043"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4043"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n– \u0110\u00e0o t\u1ea1o \u0111a k\u1ef9 n\u0103ng.
\n– Khuy\u1ebfn kh\u00edch v\u00e0 t\u1ea1o ra \u0111\u1ed9ng c\u01a1 l\u00e0m vi\u1ec7c.
\n– X\u00e2y d\u1ef1ng tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m trong c\u00f4ng vi\u1ec7c.
\n– Ph\u00e2n quy\u1ec1n c\u1ee5 th\u1ec3.
\n– Ph\u00e1t huy kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng v\u00e0 k\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh.
\n– Kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn v\u00e0 s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c (d\u1eef li\u1ec7u th\u00f4ng tin, ng\u00e2n s\u00e1ch, tr\u00ed l\u1ef1c, s\u1ee9c l\u1ef1c, th\u1eddi gian\u2026).
\n– T\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nh\u00e2n vi\u00ean ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0a ra \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i.
\n– Lu\u00e2n chuy\u1ec3n c\u00f4ng vi\u1ec7c.
\n– Khen ng\u1ee3i.<\/p>\n