{"id":41055,"date":"2023-12-10T02:28:09","date_gmt":"2023-12-10T02:28:09","guid":{"rendered":"https:\/\/masterskills.org\/blog\/hieu-ung-pygmalion-va-ung-dung-trong-hoat-dong-quan-ly-tai-doanh-nghiep-phan-2.html"},"modified":"2024-03-09T10:26:55","modified_gmt":"2024-03-09T03:26:55","slug":"hieu-ung-pygmalion-va-ung-dung-trong-hoat-dong-quan-ly-tai-doanh-nghiep-phan-2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/hieu-ung-pygmalion-va-ung-dung-trong-hoat-dong-quan-ly-tai-doanh-nghiep-phan-2.html","title":{"rendered":"Hi\u1ec7u \u1ee9ng Pygmalion v\u00e0 \u1ee9ng d\u1ee5ng trong ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd t\u1ea1i doanh nghi\u1ec7p (ph\u1ea7n 2)"},"content":{"rendered":"
(Ti\u1ebfp ph\u1ea7n 1<\/strong>)<\/em><\/p>\n

Nh\u1eefng gi\u1ea5c m\u01a1 kh\u00f4ng th\u1ec3 th\u00e0nh hi\u1ec7n th\u1ef1c<\/h2>\n

C\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd bu\u1ed9c ph\u1ea3i tr\u1ea3i qua m\u1ed9t “b\u00e0i ki\u1ec3m tra” th\u1ef1c t\u1ebf tr\u01b0\u1edbc khi \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 t\u0103ng n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c. \u0110\u1ec3 “nh\u1eefng l\u1eddi ti\u00ean \u0111o\u00e1n t\u1ef1 tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c”<\/em>, ch\u00fang bu\u1ed9c ph\u1ea3i \u0111\u01b0\u1ee3c t\u1ea1o th\u00e0nh t\u1eeb nh\u1eefng th\u1ee9 g\u00ec \u0111\u00f3 c\u1ee9ng r\u1eafn h\u01a1n l\u00e0 s\u1ee9c m\u1ea1nh c\u1ee7a suy ngh\u0129 t\u00edch c\u1ef1c hay s\u1ef1 t\u1ef1 tin qu\u00e1 quen thu\u1ed9c tr\u01b0\u1edbc c\u1ea5p d\u01b0\u1edbi \u2013 th\u00e2n thi\u1ec7n trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y l\u00e0 kh\u00e1i ni\u1ec7m c\u00f3 l\u1ebd n\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1c. Nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ea1o \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c \u1edf m\u1ee9c \u0111\u1ed9 cao nh\u1ea5t tr\u1eeb khi h\u1ecd th\u1ea5y c\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a s\u1ebfp l\u00e0 kh\u1ea3 thi v\u00e0 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/strong> N\u1ebfu khuy\u1ebfn kh\u00edch \u0111\u1ec3 ho\u00e0n th\u00e0nh nh\u1eefng m\u1ee5c ti\u00eau “kh\u00f4ng t\u01b0\u1edfng” th\u00ec cu\u1ed1i c\u00f9ng, h\u1ecd c\u0169ng s\u1ebd t\u1eeb b\u1ecf n\u1ed7 l\u1ef1c c\u1ed1 g\u1eafng v\u00e0 t\u1ea1o ra nh\u1eefng k\u1ebft qu\u1ea3 th\u1ea5p h\u01a1n so v\u1edbi kh\u1ea3 n\u0103ng c\u1ee7a h\u1ecd. Th\u1ef1c t\u1ebf t\u1ea1i m\u1ed9t c\u00f4ng ty s\u1ea3n xu\u1ea5t \u0111\u1ed3 \u0111i\u1ec7n \u0111\u00e3 ch\u1ee9ng minh \u0111i\u1ec1u n\u00e0y. C\u00f4ng ty ph\u00e1t hi\u1ec7n ra r\u1eb1ng s\u1ea3n l\u01b0\u1ee3ng th\u1ef1c s\u1ef1 gi\u1ea3m n\u1ebfu nh\u01b0 ch\u1ec9 ti\u00eau \u0111\u01b0\u1ee3c \u0111\u1eb7t ra qu\u00e1 cao, b\u1edfi v\u00ec c\u00f4ng nh\u00e2n \u0111\u01a1n gi\u1ea3n s\u1ebd ng\u1eebng c\u1ed1 g\u1eafng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u00fang. Hay n\u00f3i c\u00e1ch kh\u00e1c, “vi\u1ec7c s\u1eed d\u1ee5ng c\u1ee7 c\u00e0 r\u1ed1t \u0111\u1ec3 nh\u1eed con l\u1eeba trong khi c\u1ee7 c\u00e0 r\u1ed1t \u0111\u01b0\u1ee3c \u00f4ng x\u00e0 \u00edch bu\u1ed9c v\u00e0o l\u01b0ng con l\u1eeba c\u00f9ng v\u1edbi chi\u1ebfc xe h\u00e0ng n\u1eb7ng \u0111\u1eb1ng sau”<\/em> c\u1ee7a nhi\u1ec1u nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t bi\u1ec7n ph\u00e1p t\u1ea1o \u0111\u1ed9ng l\u1ef1c t\u1ed1t.<\/p>\n

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Con l\u1eeba \u0111ang c\u1ed1 h\u1ebft s\u1ee9c k\u00e9o chi\u1ebfc xe h\u00e0ng n\u1eb7ng \u0111\u1ec3 ti\u1ebfn \u0111\u1ebfn c\u1ee7 c\u00e0 r\u1ed1t \u1edf ngay tr\u01b0\u1edbc m\u0169i n\u00f3. N\u00f3 lu\u00f4n c\u1ed1 g\u1eafng ti\u1ebfn v\u1ec1 ph\u00eda tr\u01b0\u1edbc v\u1edbi m\u1ed9t m\u1ee5c \u0111\u00edch r\u00f5 r\u00e0ng l\u00e0 v\u01b0\u01a1n t\u1edbi c\u1ee7 c\u00e0 r\u1ed1t v\u00e0 c\u00f3 m\u1ed9t b\u1eefa ngon l\u00e0nh. Nh\u01b0ng n\u00f3 ch\u1eb3ng bao gi\u1edd v\u01b0\u01a1n t\u1edbi \u0111\u01b0\u1ee3c v\u00ec c\u1ee7 c\u00e0 r\u1ed1t \u0111\u01b0\u1ee3c \u00f4ng x\u00e0 \u00edch bu\u1ed9c v\u00e0o l\u01b0ng n\u00f3 c\u00f9ng v\u1edbi chi\u1ebfc xe h\u00e0ng n\u1eb7ng \u0111\u1eb1ng sau. N\u00f3 ch\u1ec9 lu\u00f4n c\u1ed1 v\u01b0\u01a1n t\u1edbi m\u1ee5c \u0111\u00edch m\u00e0 \u0111\u00e2u c\u00f3 quay l\u1ea1i \u0111\u1ec3 t\u00ecm nguy\u00ean nh\u00e2n t\u1ea1i sao c\u1ee7 c\u00e0 r\u1ed1t l\u1ea1i \u0111\u01b0\u1ee3c \u1edf v\u1ecb tr\u00ed cao v\u1eady. N\u00f3 c\u0169ng ch\u1eb3ng quan t\u00e2m xem chi\u1ebfc xe \u0111i \u0111\u1ebfn \u0111\u00e2u, \u0111i\u1ec1u n\u00e0y ch\u1ec9 c\u00f3 \u00f4ng x\u00e0 \u00edch v\u1edbi c\u1ee7 c\u00e0 r\u1ed1t l\u00e0 bi\u1ebft th\u00f4i. \u0110\u1ebfn cu\u1ed1i bu\u1ed5i n\u00f3 ng\u1eadm ng\u00f9i \u0103n nh\u1eefng c\u1ecdng c\u1ecf m\u00e0 \u00f4ng x\u00e0 \u00edch \u0111\u01b0a cho \u0111\u1ec3 l\u1ea5y s\u1ee9c, \u0111\u1ebfn s\u00e1ng h\u00f4m sau l\u1ea1i ti\u1ebfp t\u1ee5c theo \u0111u\u1ed5i h\u00e0nh tr\u00ecnh v\u01b0\u01a1n t\u1edbi c\u1ee7 c\u00e0 r\u1ed1t!<\/p>\n<\/blockquote>\n

M\u1ed9t nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi David C. McClelland (\u0110\u1ea1i h\u1ecdc Harvard) v\u00e0 John W. Atkinson (\u0110\u1ea1i h\u1ecdc Michigan) \u0111\u00e3 ch\u1ee9ng minh r\u1eb1ng m\u1ed1i quan h\u1ec7 gi\u1eefa \u0111\u1ed9ng l\u1ef1c v\u00e0 c\u00e1c k\u1ef3 v\u1ecdng thay \u0111\u1ed5i theo \u0111\u01b0\u1eddng cong h\u00ecnh chu\u00f4ng. M\u1ee9c \u0111\u1ed9 th\u00fac \u0111\u1ea9y v\u00e0 n\u1ed7 l\u1ef1c t\u0103ng l\u00ean cho t\u1edbi khi k\u1ef3 v\u1ecdng v\u1ec1 th\u00e0nh c\u00f4ng \u0111\u1ea1t kho\u1ea3ng 50%, sau \u0111\u00f3 b\u1eaft \u0111\u1ea7u gi\u1ea3m m\u1eb7c d\u00f9 k\u1ef3 v\u1ecdng v\u1ec1 th\u00e0nh c\u00f4ng v\u1eabn ti\u1ebfp t\u1ee5c t\u0103ng. Kh\u00f4ng c\u00f3 \u0111\u1ed9ng c\u01a1 hay h\u00e0nh vi n\u00e0o \u0111\u01b0\u1ee3c khu\u1ea5y \u0111\u1ed9ng khi m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c cho l\u00e0 g\u1ea7n nh\u01b0 kh\u00f4ng ch\u1eafc ch\u1eafn ho\u1eb7c g\u1ea7n nh\u01b0 kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. H\u01a1n th\u1ebf n\u1eefa, \u0111\u00fang nh\u01b0 Berlew v\u00e0 Hall \u0111\u00e3 ch\u1ec9 ra, n\u1ebfu c\u1ea5p d\u01b0\u1edbi kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c k\u1ef3 v\u1ecdng v\u1ec1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c m\u00e0 g\u1ea7n v\u1edbi nh\u1eefng nguy\u1ec7n v\u1ecdng c\u1ee7a ri\u00eang h\u1ecd th\u00ec h\u1ecd s\u1ebd h\u1ea1 th\u1ea5p m\u1ee5c ti\u00eau v\u00e0 ti\u00eau chu\u1ea9n th\u00e0nh t\u00edch c\u1ee7a ri\u00eang m\u00ecnh, khi \u0111\u00f3, hi\u1ec7u qu\u1ea3 c\u0169ng s\u1ebd c\u00f3 xu h\u01b0\u1edbng gi\u1ea3m v\u00e0 nh\u1eefng th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c \u0111\u1ed1i v\u1edbi nhi\u1ec7m v\u1ee5 ho\u1eb7c c\u00f4ng vi\u1ec7c \u0111\u00f3 c\u0169ng d\u1ea7n tr\u1edf n\u00ean m\u1ea1nh m\u1ebd h\u01a1n. Do \u0111\u00f3, kh\u00f4ng c\u00f3 g\u00ec ng\u1ea1c nhi\u00ean r\u1eb1ng th\u1ea5t b\u1ea1i c\u1ee7a c\u1ea5p d\u01b0\u1edbi trong vi\u1ec7c \u0111\u00e1p \u1ee9ng nh\u1eefng k\u1ef3 v\u1ecdng cao, phi th\u1ef1c t\u1ebf c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd d\u1eabn t\u1edbi m\u1ed9t m\u1ee9c \u0111\u1ed9 cao c\u1ee7a t\u00ecnh tr\u1ea1ng th\u00f4i vi\u1ec7c ho\u1eb7c c\u00f3 ch\u1ee7 \u00fd ho\u1eb7c kh\u00f4ng c\u00f3 ch\u1ee7 \u00fd.<\/p>\n

B\u00ed m\u1eadt c\u1ee7a s\u1ef1 v\u01b0\u1ee3t tr\u1ed9i<\/h2>\n

M\u1ed9t v\u00e0i \u0111i\u1ec1u di\u1ec5n ra trong t\u00e2m tr\u00ed c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc kh\u00f4ng h\u1ec1 xu\u1ea5t hi\u1ec7n trong \u0111\u1ea7u c\u1ee7a nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 n\u0103ng l\u1ef1c k\u00e9m h\u01a1n, hay n\u00f3i ch\u00ednh x\u00e1c l\u00e0 thi\u1ebfu hi\u1ec7u qu\u1ea3. Trong khi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc lu\u00f4n ki\u00ean \u0111\u1ecbnh trong vi\u1ec7c t\u1ea1o ra c\u00e1c k\u1ef3 v\u1ecdng cao v\u1ec1 n\u0103ng su\u1ea5t m\u00e0 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n th\u00ec nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o y\u1ebfu k\u00e9m l\u1ea1i kh\u00f4ng th\u00e0nh c\u00f4ng trong vi\u1ec7c gi\u00e0nh \u0111\u01b0\u1ee3c nh\u1eefng s\u1ef1 t\u01b0\u01a1ng t\u00e1c t\u00edch c\u1ef1c \u0111\u00f3 t\u1eeb ph\u00eda c\u1ea5p d\u01b0\u1edbi. V\u1eady th\u00ec \u0111i\u1ec1u g\u00ec t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t \u1edf \u0111\u00e2y?<\/p>\n

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\u00a0<\/div>\n

C\u00e2u tr\u1ea3 l\u1eddi, m\u1ed9t ph\u1ea7n, c\u00f3 v\u1ebb \u0111\u00f3 l\u00e0 do c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc c\u00f3 s\u1ef1 t\u1ef1 tin v\u1ec1 kh\u1ea3 n\u0103ng c\u1ee7a h\u1ecd trong vi\u1ec7c ph\u00e1t tri\u1ec3n t\u00e0i n\u0103ng c\u1ee7a c\u1ea5p d\u01b0\u1edbi l\u1edbn h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1c.<\/strong> Tr\u00e1i ng\u01b0\u1ee3c l\u1ea1i v\u1edbi nh\u1eefng g\u00ec \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3 \u0111\u1ecbnh, c\u00e1c k\u1ef3 v\u1ecdng cao c\u1ee7a nh\u1eefng con ng\u01b0\u1eddi t\u00e0i gi\u1ecfi n\u00e0y, v\u1ec1 c\u01a1 b\u1ea3n, \u0111\u01b0\u1ee3c d\u1ef1a tr\u00ean \u0111i\u1ec1u h\u1ecd ngh\u0129 v\u1ec1 ch\u00ednh h\u1ecd – v\u1ec1 kh\u1ea3 n\u0103ng c\u1ee7a ri\u00eang h\u1ecd trong vi\u1ec7c l\u1ef1a ch\u1ecdn, \u0111\u00e0o t\u1ea1o v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean. \u0110i\u1ec1u m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd tin v\u1ec1 h\u1ecd c\u00f3 nh\u1eefng \u1ea3nh h\u01b0\u1edfng kh\u00f4ng h\u1ec1 d\u1ec5 \u0111\u1ec3 nh\u1eadn ra t\u1edbi \u0111i\u1ec1u m\u00e0 h\u1ecd tin t\u01b0\u1edfng v\u00e0o c\u1ea5p d\u01b0\u1edbi, \u0111i\u1ec1u m\u00e0 h\u1ecd k\u1ef3 v\u1ecdng \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c d\u01b0\u1edbi s\u1ef1 qu\u1ea3n l\u00fd c\u1ee7a m\u00ecnh v\u00e0 c\u00e1ch m\u00e0 h\u1ecd \u0111\u1ed1i x\u1eed v\u1edbi nh\u1eefng con ng\u01b0\u1eddi \u0111\u00f3. N\u1ebfu t\u1ef1 tin v\u00e0o kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh trong vi\u1ec7c ph\u00e1t tri\u1ec3n v\u00e0 khuy\u1ebfn kh\u00edch c\u1ea5p d\u01b0\u1edbi \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t m\u1ee9c \u0111\u1ed9 cao trong th\u00e0nh t\u00edch th\u00ec h\u1ecd s\u1ebd c\u00f3 k\u1ef3 v\u1ecdng r\u1ea5t l\u1edbn v\u1ec1 c\u1ea5p d\u01b0\u1edbi v\u00e0 s\u1ebd \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd v\u1edbi ni\u1ec1m tin r\u1eb1ng c\u00e1c k\u1ef3 v\u1ecdng \u0111\u00f3 s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. Tuy nhi\u00ean, n\u1ebfu nghi ng\u1edd v\u1ec1 kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh trong vi\u1ec7c th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean th\u00ec h\u1ecd s\u1ebd k\u1ef3 v\u1ecdng \u00edt h\u01a1n v\u00e0 s\u1ebd c\u00f3 c\u00e1ch c\u01b0 x\u1eed ph\u1ea3n \u00e1nh r\u00f5 n\u00e9t th\u00e1i \u0111\u1ed9 kh\u00f4ng tin t\u01b0\u1edfng v\u00e0o c\u1ea5p d\u01b0\u1edbi.<\/p>\n

\u0110i\u1ec1u m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd tin v\u1ec1 h\u1ecd c\u00f3 nh\u1eefng \u1ea3nh h\u01b0\u1edfng kh\u00f4ng h\u1ec1 d\u1ec5 \u0111\u1ec3 nh\u1eadn ra t\u1edbi \u0111i\u1ec1u m\u00e0 h\u1ecd tin t\u01b0\u1edfng v\u00e0o c\u1ea5p d\u01b0\u1edbi, \u0111i\u1ec1u m\u00e0 h\u1ecd k\u1ef3 v\u1ecdng \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c d\u01b0\u1edbi s\u1ef1 qu\u1ea3n l\u00fd c\u1ee7a m\u00ecnh v\u00e0 c\u00e1ch m\u00e0 h\u1ecd \u0111\u1ed1i x\u1eed v\u1edbi nh\u1eefng con ng\u01b0\u1eddi \u0111\u00f3.<\/p><\/blockquote>\n

Hay n\u00f3i c\u00e1ch kh\u00e1c, vi\u1ec7c c\u00f4ng khai th\u00e0nh c\u00f4ng v\u00e0 s\u1ef1 t\u1ef1 tin c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc v\u00e0o kh\u1ea3 n\u0103ng c\u1ee7a ri\u00eang h\u1ecd s\u1ebd khi\u1ebfn cho c\u00e1c k\u1ef3 v\u1ecdng cao tr\u1edf n\u00ean \u0111\u00e1ng tin h\u01a1n. K\u1ebft qu\u1ea3, c\u1ea5p d\u01b0\u1edbi c\u1ee7a h\u1ecd s\u1ebd ch\u1ea5p nh\u1eadn ch\u00fang kh\u1ea3 thi v\u00e0 c\u1ed1 g\u1eafng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. T\u1ea7m quan tr\u1ecdng c\u1ee7a nh\u1eefng g\u00ec m\u00e0 m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd tin v\u00e0o kh\u1ea3 n\u0103ng t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 \u0111\u00e0o t\u1ea1o c\u1ee7a ri\u00eang h\u1ecd \u0111\u01b0\u1ee3c minh h\u1ecda b\u1edfi c\u00e2u chuy\u1ec7n “Sweeney’s Miracle”<\/em> (\u0110i\u1ec1u k\u1ef3 di\u1ec7u c\u1ee7a Sweeney) \u2013 m\u1ed9t l\u1eddi ti\u00ean \u0111o\u00e1n t\u1ef1 tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c trong gi\u00e1o d\u1ee5c v\u00e0 qu\u1ea3n l\u00fd.<\/p>\n

James Sweeney \u0111\u00e3 d\u1ea1y v\u1ec1 t\u00e2m th\u1ea7n h\u1ecdc v\u00e0 qu\u1ea3n tr\u1ecb trong kinh doanh t\u1ea1i \u0110\u1ea1i h\u1ecdc Tulane, v\u00e0 \u00f4ng c\u0169ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Trung t\u00e2m Tin \u2013 Y sinh t\u1ea1i \u0111\u00f3. Sweeney tin r\u1eb1ng \u00f4ng c\u00f3 th\u1ec3 d\u1ea1y cho m\u1ed9t ng\u01b0\u1eddi \u00edt h\u1ecdc \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean \u0111i\u1ec1u khi\u1ec3n m\u00e1y t\u00ednh xu\u1ea5t s\u1eafc. George john – t\u1eebng l\u00e0 nh\u00e2n vi\u00ean g\u00e1c c\u1ed5ng b\u1ec7nh vi\u1ec7n – cu\u1ed1i c\u00f9ng \u0111\u00e3 tr\u1edf th\u00e0nh ng\u01b0\u1eddi tr\u00f4ng coi trung t\u00e2m m\u00e1y t\u00ednh. Sweeney ch\u1ecdn \u00f4ng b\u1edfi v\u00ec \u00f4ng \u0111\u00e3 ch\u1ee9ng minh \u0111\u01b0\u1ee3c ni\u1ec1m tin c\u1ee7a m\u00ecnh. V\u00e0o c\u00e1c bu\u1ed5i s\u00e1ng, Johnson l\u00e0m c\u00f4ng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y c\u1ee7a m\u00ecnh v\u00e0 v\u00e0o nh\u1eefng bu\u1ed5i chi\u1ec1u, Sweeney l\u1ea1i d\u1ea1y \u00f4ng v\u1ec1 m\u00e1y t\u00ednh. Johnson \u0111\u00e3 h\u1ecdc \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u v\u1ec1 m\u00e1y t\u00ednh. Sau \u0111\u00f3, c\u00f3 m\u1ed9t ng\u01b0\u1eddi t\u1ea1i tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc chia s\u1ebb r\u1eb1ng \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean \u0111i\u1ec1u khi\u1ec3n m\u00e1y t\u00ednh th\u00ec ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 \u0111i\u1ec3m IQ nh\u1ea5t \u0111\u1ecbnh. Johnson tham gia b\u00e0i ki\u1ec3m tra v\u00e0 ch\u1ec9 s\u1ed1 IQ c\u1ee7a \u00f4ng \u0111\u00e3 n\u00f3i l\u00ean r\u1eb1ng \u00f4ng kh\u00f4ng th\u1ec3 h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1ch \u0111\u00e1nh m\u00e1y hu\u1ed1ng h\u1ed3 g\u00ec l\u00e0 \u0111i\u1ec1u khi\u1ec3n m\u1ed9t chi\u1ebfc m\u00e1y t\u00ednh. Tuy nhi\u00ean, Sweeney kh\u00f4ng b\u1ecb thuy\u1ebft ph\u1ee5c. \u00d4ng \u0111e d\u1ecda s\u1ebd r\u1eddi b\u1ecf trung t\u00e2m tr\u1eeb khi Johnson \u0111\u01b0\u1ee3c cho ph\u00e9p h\u1ecdc l\u1eadp tr\u00ecnh v\u00e0 \u0111i\u1ec1u khi\u1ec3n m\u00e1y t\u00ednh. Sweeney th\u1eafng th\u1ebf v\u00e0 \u00f4ng v\u1eabn \u1edf l\u1ea1i \u0111i\u1ec1u h\u00e0nh trung t\u00e2m. Gi\u1edd \u0111\u00e2y, Johnson \u0111\u00e3 tr\u1edf th\u00e0nh ng\u01b0\u1eddi gi\u00e1m s\u00e1t ph\u00f2ng m\u00e1y ch\u00ednh v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi v\u1ec1 l\u1eadp tr\u00ecnh c\u0169ng nh\u01b0 \u0111i\u1ec1u khi\u1ec3n m\u00e1y t\u00ednh.<\/p><\/blockquote>\n

\u00a0<\/div>\n

C\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a Sweeny \u0111\u01b0\u1ee3c d\u1ef1a vi\u1ec7c \u00f4ng tin v\u00e0o kh\u1ea3 n\u0103ng d\u1ea1y ng\u01b0\u1eddi kh\u00e1c c\u1ee7a m\u00ecnh ch\u1ee9 kh\u00f4ng ph\u1ea3i v\u00e0o c\u00e1c ch\u1ee9ng ch\u1ec9 v\u1ec1 kh\u1ea3 n\u0103ng h\u1ecdc t\u1eadp c\u1ee7a Johnson. Nh\u1eefng g\u00ec m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd tin v\u00e0o kh\u1ea3 n\u0103ng \u0111\u00e0o t\u1ea1o v\u00e0 th\u00fac \u0111\u1ea9y c\u1ea5p d\u01b0\u1edbi c\u1ee7a h\u1ecd r\u00f5 r\u00e0ng c\u0169ng l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 c\u00e1c k\u1ef3 v\u1ecdng cao v\u00e0 kh\u1ea3 thi \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng.<\/p>\n

Nh\u1eefng n\u0103m \u0111\u1ea7u c\u00f3 t\u00ednh quy\u1ebft \u0111\u1ecbnh<\/h2>\n

C\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a c\u1ea5p qu\u1ea3n l\u00fd c\u00f3 t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd, nh\u1ea5t l\u00e0<\/strong> \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi tr\u1ebb.<\/strong> V\u00ec c\u00e1c c\u1ea5p d\u01b0\u1edbi, theo th\u1eddi gian, s\u1ebd tr\u01b0\u1edfng th\u00e0nh v\u00e0 t\u00edch l\u0169y kinh nghi\u1ec7m n\u00ean s\u1ef1 t\u1ef1 nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea3n th\u00e2n (Self-image) c\u1ee7a h\u1ecd d\u1ea7n d\u1ea7n tr\u1edf n\u00ean c\u1ee9ng r\u1eafn h\u01a1n v\u00e0 h\u1ecd b\u1eaft \u0111\u1ea7u xem b\u1ea3n th\u00e2n m\u00ecnh nh\u01b0 nh\u1eefng g\u00ec m\u00e0 c\u00e1c th\u00e0nh t\u00edch trong qu\u00e1 kh\u1ee9 \u0111\u00e3 ph\u1ea3n \u00e1nh. Nh\u1eefng nguy\u1ec7n v\u1ecdng c\u1ee7a ri\u00eang h\u1ecd v\u00e0 c\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a c\u1ea5p tr\u00ean ng\u00e0y c\u00e0ng b\u1ecb ki\u1ec3m so\u00e1t b\u1edfi “th\u1ef1c t\u1ebf” v\u1ec1 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c trong qu\u00e1 kh\u1ee9 c\u1ee7a h\u1ecd. \u0110\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean n\u00e0y v\u00e0 nh\u00e0 qu\u1ea3n l\u00fd, th\u1eadt kh\u00f3 \u0111\u1ec3 t\u1ea1o ra nh\u1eefng k\u1ef3 v\u1ecdng cao c\u00f3 t\u00ednh t\u01b0\u01a1ng t\u00e1c v\u1edbi nhau tr\u1eeb khi nh\u00e2n vi\u00ean \u0111\u00e3 c\u00f3 m\u1ed9t qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c \u1ea5n t\u01b0\u1ee3ng. \u0110i\u1ec1u ng\u1eabu nhi\u00ean l\u00e0 khu\u00f4n m\u1eabu n\u00e0y c\u0169ng t\u01b0\u01a1ng \u0111\u1ed3ng v\u1edbi khu\u00f4n m\u1eabu \u1edf c\u00e1c tr\u01b0\u1eddng h\u1ecdc. C\u00e1c th\u1eed nghi\u1ec7m c\u1ee7a Rosenthal v\u1edbi nh\u1eefng l\u1eddi ti\u00ean \u0111o\u00e1n t\u1ef1 tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c trong gi\u00e1o d\u1ee5c ch\u1ee9ng minh r\u1eb1ng c\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a gi\u00e1o vi\u00ean trong vi\u1ec7c t\u00e1c \u0111\u1ed9ng t\u1edbi t\u0103ng tr\u01b0\u1edfng tr\u00ed tu\u1ec7 c\u1ee7a tr\u1ebb hi\u1ec7u qu\u1ea3 h\u01a1n \u0111\u1ed1i v\u1edbi c\u00e1c em b\u00e9 nh\u1ecf tu\u1ed5i. \u1ede c\u00e1c l\u1edbp h\u1ecdc thu\u1ed9c c\u1ea5p d\u01b0\u1edbi, \u0111\u1eb7c bi\u1ec7t l\u00e0 l\u1edbp 1 v\u00e0 l\u1edbp 2, hi\u1ec7u \u1ee9ng t\u1eeb c\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a gi\u00e1o vi\u00ean c\u00f2n tr\u1edf n\u00ean d\u1eef d\u1ed9i h\u01a1n n\u1eefa. \u0110\u1ed1i v\u1edbi c\u00e1c l\u1edbp thu\u1ed9c c\u1ea5p tr\u00ean, nh\u1eefng l\u1eddi ti\u00ean \u0111o\u00e1n c\u1ee7a gi\u00e1o vi\u00ean d\u01b0\u1eddng nh\u01b0 \u00edt c\u00f3 \u1ea3nh h\u01b0\u1edfng t\u1edbi s\u1ef1 t\u0103ng tr\u01b0\u1edfng tr\u00ed tu\u1ec7 c\u1ee7a h\u1ecdc sinh, m\u1eb7c d\u00f9 ch\u00fang t\u00e1c \u0111\u1ed9ng t\u1edbi \u0111\u1ed9ng l\u1ef1c v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a t\u1eebng ng\u01b0\u1eddi \u0111\u1ed1i v\u1edbi vi\u1ec7c h\u1ecdc.<\/p>\n

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Trong khi t\u00e1c \u0111\u1ed9ng gi\u1ea3m trong c\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a gi\u00e1o vi\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch m\u1ed9t c\u00e1ch ho\u00e0n to\u00e0n th\u00ec r\u1ea5t c\u00f3 l\u00fd \u0111\u1ec3 k\u1ebft lu\u1eadn r\u1eb1ng nh\u1eefng \u0111\u1ee9a tr\u1ebb nh\u1ecf tu\u1ed5i h\u01a1n d\u1ec5 b\u1ea3o h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n

Ch\u00eca kh\u00f3a \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t trong t\u01b0\u01a1ng lai<\/h2>\n

Nh\u1eefng n\u0103m \u0111\u1ea7u trong m\u1ed9t c\u00f4ng ty ho\u1eb7c m\u1ed9t t\u1ed5 ch\u1ee9c \u2013 khi nh\u1eefng ng\u01b0\u1eddi tr\u1ebb c\u00f3 th\u1ec3 b\u1ecb \u1ea3nh h\u01b0\u1edfng m\u1ea1nh m\u1ebd b\u1edfi c\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a c\u1ea5p qu\u1ea3n l\u00fd \u2013 l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c v\u00e0 ti\u1ebfn tr\u00ecnh s\u1ef1 nghi\u1ec7p trong t\u01b0\u01a1ng lai. Trong nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ea1i AT&T, Berlew v\u00e0 Hall \u0111\u00e3 k\u1ebft lu\u1eadn r\u1eb1ng m\u1ed1i t\u01b0\u01a1ng quan gi\u1eefa vi\u1ec7c m\u1ed9t c\u00f4ng ty k\u1ef3 v\u1ecdng \u1edf m\u1ed9t nh\u00e2n vi\u00ean trong n\u0103m \u0111\u1ea7u ti\u00ean nhi\u1ec1u nh\u01b0 th\u1ebf n\u00e0o v\u00e0 nh\u00e2n vi\u00ean \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p nhi\u1ec1u nh\u01b0 th\u1ebf n\u00e0o trong 5 n\u0103m ti\u1ebfp theo “h\u1ea5p d\u1eabn t\u1edbi m\u1ee9c kh\u00f4ng th\u1ec3 l\u00e0m ng\u01a1 \u0111\u01b0\u1ee3c”.<\/em> Sau \u0111\u00f3, h\u1ecd \u0111\u00e3 nghi\u00ean c\u1ee9u l\u1ecbch s\u1eed th\u00e0nh t\u00edch c\u1ee7a 18 c\u1eed nh\u00e2n \u0111\u1ea1i h\u1ecdc l\u00e0m vi\u1ec7c t\u1ea1i m\u1ed9t s\u1ed1 c\u00f4ng ty \u0111i\u1ec1u khi\u1ec3n m\u00e1y t\u00ednh kh\u00e1c c\u1ee7a AT&T trong vai tr\u00f2 th\u1ef1c t\u1eadp sinh c\u1ee7a b\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd. M\u1ed9t l\u1ea7n n\u1eefa, h\u1ecd nh\u1eadn ra r\u1eb1ng c\u1ea3 k\u1ef3 v\u1ecdng l\u1eabn hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c trong n\u0103m \u0111\u1ea7u ti\u00ean c\u00f3 m\u1ed1i li\u00ean h\u1ec7 kh\u0103ng kh\u00edt v\u1edbi th\u00e0nh c\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c trong kho\u1ea3ng th\u1eddi gian ti\u1ebfp theo. Berlew v\u00e0 Hall k\u1ebft lu\u1eadn: “Trong n\u0103m \u0111\u1ea7u ti\u00ean, m\u1ed9t \u0111i\u1ec1u h\u1ebft s\u1ee9c quan tr\u1ecdng s\u1ebd xu\u1ea5t hi\u1ec7n. Vi\u1ec7c \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c k\u1ef3 v\u1ecdng cao, c\u00f3 t\u00ednh quy\u1ebft \u0111\u1ecbnh c\u1ee7a c\u00f4ng ty trong giai \u0111o\u1ea1n n\u00e0y s\u1ebd k\u00e9o theo m\u1ed9t s\u1ef1 nh\u1eadn th\u1ee9c v\u1ec1 nh\u1eefng th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c v\u00e0 c\u00e1c ti\u00eau chu\u1ea9n cao trong c\u00f4ng vi\u1ec7c. K\u1ebft qu\u1ea3 l\u00e0, nh\u1eefng th\u00e1i \u0111\u1ed9 v\u00e0 ti\u00eau chu\u1ea9n \u0111\u1ea7u ti\u00ean n\u00e0y s\u1ebd d\u1eabn \u0111\u01b0\u1eddng v\u00e0 th\u00fac \u0111\u1ea9y cho th\u00e0nh t\u00edch v\u00e0 th\u00e0nh c\u00f4ng r\u1ef1c r\u1ee1 trong nh\u1eefng n\u0103m sau \u0111\u00f3. \u0110\u1ed3ng th\u1eddi, m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi \u0111\u01b0\u1ee3c l\u00ean l\u00e0m qu\u1ea3n l\u00fd v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c th\u1eed th\u00e1ch c\u1ee7a m\u1ed9t nhi\u1ec7m v\u1ee5 c\u00f3 nhi\u1ec1u \u0111\u00f2i h\u1ecfi cao, sau \u0111\u00f3, c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c giao m\u1ed9t c\u00f4ng vi\u1ec7c c\u00f3 m\u1ee9c \u0111\u1ed9 th\u1eed th\u00e1ch cao h\u01a1n v\u00e0 \u0111\u00f3ng g\u00f3p c\u1ee7a anh ta s\u1ebd t\u0103ng l\u00ean khi \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c k\u1ef3 v\u1ecdng l\u1edbn d\u1ea7n c\u1ee7a c\u00f4ng ty \u0111\u1ed1i v\u1edbi m\u00ecnh. Ch\u00eca kh\u00f3a \u1edf \u0111\u00e2y l\u00e0 coi n\u0103m \u0111\u1ea7u ti\u00ean nh\u01b0 l\u00e0 giai \u0111o\u1ea1n h\u1ecdc h\u1ecfi c\u00f3 t\u00ednh quy\u1ebft \u0111\u1ecbnh <\/strong>– m\u1ed9t kho\u1ea3ng th\u1eddi gian duy nh\u1ea5t m\u00e0 th\u1ef1c t\u1eadp sinh s\u1eb5n s\u00e0ng \u0111\u1ec3 ph\u00e1t tri\u1ec3n ho\u1eb7c thay \u0111\u1ed5i theo h\u01b0\u1edbng \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c k\u1ef3 v\u1ecdng c\u1ee7a c\u00f4ng ty”.<\/em><\/p>\n

\u00a0<\/div>\n

Nh\u1eefng \u00f4ng ch\u1ee7 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn nh\u1ea5t<\/h2>\n

Ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u1ea7u ti\u00ean, \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi, c\u00f3 kh\u1ea3 n\u0103ng l\u00e0 ng\u01b0\u1eddi c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn nh\u1ea5t trong s\u1ef1 nghi\u1ec7p c\u1ee7a h\u1ecd.<\/strong> N\u1ebfu ng\u01b0\u1eddi n\u00e0y kh\u00f4ng s\u1eb5n s\u00e0ng ho\u1eb7c kh\u00f4ng th\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng m\u00e0 nh\u00e2n vi\u00ean \u0111\u00f3 c\u1ea7n \u0111\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 th\u00ec h\u1ecd s\u1ebd thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n c\u00f4ng vi\u1ec7c th\u1ea5p h\u01a1n so v\u1edbi \u0111i\u1ec1u h\u1ecd c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c, kh\u1ea3 n\u0103ng t\u1ef1 nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea3n th\u00e2n c\u0169ng b\u1ecb suy y\u1ebfu v\u00e0 b\u1eaft \u0111\u1ea7u h\u00ecnh th\u00e0nh nh\u1eefng th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c, nh\u00e0 tuy\u1ec3n d\u1ee5ng v\u00e0 – g\u1ea7n nh\u01b0 ch\u1eafc ch\u1eafn l\u00e0 \u2013 c\u1ea3 v\u1edbi s\u1ef1 nghi\u1ec7p c\u1ee7a ri\u00eang h\u1ecd. V\u00ec c\u00e1c c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng trong s\u1ef1 nghi\u1ec7p \u0111\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean m\u1edbi n\u00e0y s\u1ebd gi\u1ea3m nhanh ch\u00f3ng n\u00ean n\u1ebfu c\u00f3 c\u00e1c nguy\u1ec7n v\u1ecdng cao h\u01a1n v\u00e0 hy v\u1ecdng t\u00ecm \u0111\u01b0\u1ee3c nh\u1eefng c\u01a1 h\u1ed9i t\u1ed1t h\u01a1n th\u00ec h\u1ecd s\u1ebd nh\u1ea3y vi\u1ec7c. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u1ea7u ti\u00ean gi\u00fap h\u1ecd t\u1ed1i \u0111a h\u00f3a \u0111\u01b0\u1ee3c th\u1ef1c l\u1ef1c ti\u1ec1m n\u0103ng th\u00ec h\u1ecd s\u1ebd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c n\u1ec1n t\u1ea3ng cho m\u1ed9t s\u1ef1 nghi\u1ec7p th\u00e0nh c\u00f4ng trong t\u01b0\u01a1ng lai g\u1ea7n (t\u1ea1i ch\u00ednh c\u00f4ng ty \u0111\u00f3).<\/p>\n

\n

C\u00e1c gi\u00e1m \u0111\u1ed1c chi nh\u00e1nh th\u00e0nh c\u00f4ng nh\u1ea5t \u1edf ng\u00e2n h\u00e0ng West Coast l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 l\u00e0m vi\u1ec7c l\u00e2u n\u0103m v\u00e0 c\u00f3 \u0111\u1ed9 tu\u1ed5i trong kho\u1ea3ng 40 \u0111\u1ebfn 50 tu\u1ed5i. H\u1ecd c\u0169ng gi\u1ea3i th\u00edch r\u1eb1ng \u0111\u1ec3 t\u00edch l\u0169y \u0111\u01b0\u1ee3c ki\u1ebfn th\u1ee9c, kinh nghi\u1ec7m v\u00e0 bi\u1ebft c\u00e1ch \u0111\u00e1nh gi\u00e1, \u0111\u01b0a ra g\u00f3c nh\u00ecn \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c r\u1ee7i ro t\u00edn d\u1ee5ng m\u1ed9t c\u00e1ch \u0111\u00fang \u0111\u1eafn c\u0169ng nh\u01b0 c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean th\u00ec m\u1ed9t ng\u01b0\u1eddi (\u1edf v\u1ecb tr\u00ed qu\u1ea3n l\u00fd) c\u1ea7n ph\u1ea3i b\u1ecf ra m\u1ed9t kho\u1ea3ng th\u1eddi gian \u0111\u00e1ng k\u1ec3 m\u1edbi c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c tr\u00ecnh \u0111\u1ed9 nh\u01b0 v\u1eady. Tuy nhi\u00ean, ng\u00e2n h\u00e0ng n\u00e0y c\u00f3 m\u1ed9t gi\u00e1m \u0111\u1ed1c chi nh\u00e1nh – hi\u1ec7n m\u1edbi ch\u1ec9 kho\u1ea3ng 27 tu\u1ed5i – \u0111\u00e3 l\u1ecdt v\u00e0o danh s\u00e1ch 10% c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd thu\u1ed9c top \u0111\u1ea7u x\u00e9t v\u1ec1 t\u00ednh hi\u1ec7u qu\u1ea3 (bao g\u1ed3m t\u0103ng tr\u01b0\u1edfng l\u1ee3i nhu\u1eadn ng\u00e2n h\u00e0ng, t\u0103ng tr\u01b0\u1edfng huy \u0111\u1ed9ng v\u1ed1n, \u0111i\u1ec3m s\u1ed1 trong c\u00e1c \u0111\u1ee3t th\u1ea9m tra qu\u1ea3n l\u00fd h\u00e0nh ch\u00ednh v\u00e0 c\u00e1c \u0111\u00e1nh gi\u00e1 kh\u00e1ch quan b\u1edfi c\u1ea5p tr\u00ean). Nh\u00e2n vi\u00ean tr\u1ebb \u0111\u00f3 tr\u1edf th\u00e0nh gi\u00e1m \u0111\u1ed1c chi nh\u00e1nh \u1edf tu\u1ed5i 25 v\u00e0 trong 2 n\u0103m ti\u1ebfp theo, anh kh\u00f4ng ch\u1ec9 c\u1ea3i thi\u1ec7n \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a chi nh\u00e1nh v\u1ec1 c\u0103n b\u1ea3n m\u00e0 c\u00f2n gi\u00fap m\u1ed9t c\u1ea5p d\u01b0\u1edbi kh\u00e1c c\u0169ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh t\u00edch nh\u01b0 m\u00ecnh – t\u1eeb ch\u1ed7 ch\u1ec9 l\u00e0 tr\u1ee3 l\u00fd tr\u1edf th\u00e0nh gi\u00e1m \u0111\u1ed1c c\u1ee7a m\u1ed9t chi nh\u00e1nh kh\u00e1c. Tr\u1ee3 l\u00fd n\u00e0y trong tay ch\u1ec9 c\u00f3 t\u1ea5m b\u1eb1ng \u0111\u1ea1i h\u1ecdc trung b\u00ecnh. May m\u1eafn r\u1eb1ng, trong 4 n\u0103m l\u00e0m vi\u1ec7c t\u1ea1i ng\u00e2n h\u00e0ng, c\u1eadu \u0111\u00e3 \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi hai gi\u00e1m \u0111\u1ed1c chi nh\u00e1nh \u2013 nh\u1eefng con ng\u01b0\u1eddi c\u00f3 th\u00e0nh t\u00edch r\u1ea5t \u1ea5n t\u01b0\u1ee3ng. \u00d4ng ch\u1ee7 \u0111\u1ea7u ti\u00ean – ng\u01b0\u1eddi \u0111\u01b0\u1ee3c th\u1eeba nh\u1eadn l\u00e0 c\u00f3 k\u1ef9 n\u0103ng “si\u00eau ph\u00e0m” trong vi\u1ec7c ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean tr\u1ebb – kh\u00f4ng tin r\u1eb1ng ph\u1ea3i m\u1ea5t m\u1ed9t v\u00e0i n\u0103m m\u1edbi c\u00f3 th\u1ec3 t\u00edch l\u0169y \u0111\u01b0\u1ee3c ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ng\u00e2n h\u00e0ng xu\u1ea5t s\u1eafc. Ch\u00ednh \u0111i\u1ec1u n\u00e0y \u0111\u00e3 th\u00fac \u0111\u1ea9y c\u1eadu n\u1ed7 l\u1ef1c h\u1ebft m\u00ecnh. Sau 2 n\u0103m, c\u1eadu tr\u1edf th\u00e0nh tr\u1ee3 l\u00fd c\u1ee7a m\u1ed9t gi\u00e1m \u0111\u1ed1c chi nh\u00e1nh kh\u00e1c \u2013 ng\u01b0\u1eddi c\u0169ng \u0111\u01b0\u1ee3c xem l\u00e0 “chuy\u00ean gia \u0111\u00e0o t\u1ea1o con ng\u01b0\u1eddi” t\u00e0i ba. Do \u0111\u00f3, khi \u0111\u01b0\u1ee3c th\u0103ng ch\u1ee9c l\u00ean l\u00e0m ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u c\u1ee7a m\u1ed9t chi nh\u00e1nh, c\u1eadu \u0111\u00e3 r\u1ea5t t\u1ef1 tin \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd c\u1ee7a h\u1ecd v\u00e0 s\u1edbm \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00e0nh t\u00edch \u1ea5n t\u01b0\u1ee3ng trong c\u00f4ng vi\u1ec7c, \u0111\u1ed3ng th\u1eddi c\u0169ng ti\u1ebfp t\u1ee5c \u0111\u00e0o t\u1ea1o m\u1ed9t nh\u00e2n vi\u00ean kh\u00e1c, gi\u00fap h\u1ecd c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 nghi\u1ec7p t\u1ed1t \u0111\u1eb9p nh\u01b0 m\u00ecnh. \u0110\u1ec3 x\u00e1c th\u1ef1c b\u1eb1ng ch\u1ee9ng v\u1ec1 vai tr\u00f2 c\u1ed1t l\u00f5i c\u1ee7a nh\u1eefng \u00f4ng ch\u1ee7 \u0111\u1ea7u ti\u00ean \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e2n vi\u00ean, h\u00e3y c\u00f9ng chuy\u1ec3n sang l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng, b\u1edfi, n\u0103ng su\u1ea5t trong ng\u00e0nh n\u00e0y d\u1ec5 d\u00e0ng \u0111o l\u01b0\u1eddng h\u01a1n h\u1ea7u h\u1ebft c\u00e1c kh\u00eda c\u1ea1nh qu\u1ea3n l\u00fd kh\u00e1c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i cu\u1ed9c \u0111i\u1ec1u tra \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. Trong m\u1ed9t nghi\u00ean c\u1ee9u v\u1ec1 ngh\u1ec1 nghi\u1ec7p c\u00f3 s\u1ef1 tham gia c\u1ee7a 100 nh\u00e2n vi\u00ean b\u00e1n b\u1ea3o hi\u1ec3m, l\u00e0m vi\u1ec7c d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u1ea1i l\u00fd ch\u1ea5t l\u01b0\u1ee3ng cao ho\u1eb7c v\u1edbi m\u1ed9t ng\u01b0\u1eddi c\u00f3 n\u0103ng l\u1ef1c k\u00e9m h\u01a1n, Life Insurance Agency Management Association (Hi\u1ec7p h\u1ed9i qu\u1ea3n l\u00fd \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd) \u0111\u00e3 nh\u1eadn th\u1ea5y r\u1eb1ng nh\u1eefng ng\u01b0\u1eddi c\u00f3 \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 b\u00e0i ki\u1ec3m tra n\u0103ng l\u1ef1c b\u00e1n h\u00e0ng \u1edf m\u1ee9c trung b\u00ecnh d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 th\u00e0nh t\u00edch t\u1ed1t c\u00f3 kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng g\u1ea5p 5 l\u1ea7n so v\u1edbi khi l\u00e0m vi\u1ec7c v\u1edbi nh\u1eefng qu\u1ea3n l\u00fd c\u00f3 th\u00e0nh t\u00edch k\u00e9m<\/strong>. \u0110\u1ed3ng th\u1eddi, nh\u1eefng ng\u01b0\u1eddi c\u00f3 \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 cao nh\u1ea5t khi l\u00e0m vi\u1ec7c v\u1edbi c\u1ea5p tr\u00ean xu\u1ea5t s\u1eafc \u0111\u01b0\u1ee3c cho l\u00e0 th\u00e0nh c\u00f4ng g\u1ea5p 2 l\u1ea7n so v\u1edbi khi ch\u1ecbu s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a c\u1ea5p tr\u00ean y\u1ebfu k\u00e9m.<\/p>\n

\u00a0<\/div>\n

N\u0103m 1960, c\u00f4ng ty b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd Metropolitan \u0111\u00e3 x\u00e1c \u0111\u1ecbnh r\u1eb1ng nh\u1eefng s\u1ef1 kh\u00e1c bi\u1ec7t trong n\u0103ng su\u1ea5t c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean \u0111\u1ea1i l\u00fd m\u1edbi c\u00f3 \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 b\u00e0i ki\u1ec3m tra n\u0103ng l\u1ef1c b\u00e1n h\u00e0ng b\u1eb1ng nhau c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh ch\u1ec9 b\u1eb1ng nh\u1eefng s\u1ef1 kh\u00e1c bi\u1ec7t trong kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd t\u1ea1i c\u00e1c v\u0103n ph\u00f2ng m\u00e0 h\u1ecd l\u00e0m vi\u1ec7c. C\u00e1c \u0111\u1ea1i l\u00fd m\u00e0 n\u0103ng su\u1ea5t cao c\u1ee7a h\u1ecd t\u01b0\u01a1ng quan v\u1edbi s\u1ed1 \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 trong b\u00e0i ki\u1ec3m tra th\u00ec l\u00fac n\u00e0o c\u0169ng v\u1eady, s\u1ebd \u0111\u01b0\u1ee3c v\u00e0o l\u00e0m t\u1ea1i c\u00e1c v\u0103n ph\u00f2ng c\u00f3 th\u00e0nh t\u00edch thu\u1ed9c v\u00e0o top 3 c\u1ee7a c\u00f4ng ty. Ng\u01b0\u1ee3c l\u1ea1i, nh\u1eefng ng\u01b0\u1eddi m\u00e0 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c th\u1ea5p \u0111i k\u00e8m \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 th\u1ea5p th\u00ec \u0111i\u1ec3n h\u00ecnh, \u0111\u1ec1u \u0111\u01b0\u1ee3c giao vi\u1ec7c t\u1ea1i c\u00e1c b\u1ed9 ph\u1eadn k\u00e9m hi\u1ec7u qu\u1ea3. Sau khi ph\u00e2n t\u00edch t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n t\u1ed1 gi\u1ea3i th\u00edch cho c\u00e1c bi\u1ebfn \u0111\u1ed5i n\u00e0y, c\u00f4ng ty \u0111\u00e3 k\u1ebft lu\u1eadn r\u1eb1ng nh\u1eefng s\u1ef1 kh\u00e1c bi\u1ec7t trong hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean \u0111\u1ea1i l\u00fd m\u1edbi, v\u1ec1 c\u01a1 b\u1ea3n, l\u00e0 do nh\u1eefng s\u1ef1 kh\u00e1c bi\u1ec7t trong “nh\u1eefng l\u1eddi ti\u00ean \u0111o\u00e1n v\u1ec1 h\u01b0\u1edbng \u0111i v\u00e0 c\u00e1ch \u0111\u00e0o t\u1ea1o sale”<\/em> c\u1ee7a nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd t\u1ea1i khu v\u1ef1c \u0111\u00f3. M\u1ed9t nghi\u00ean c\u1ee9u m\u00e0 t\u00f4i \u0111\u00e3 th\u1ef1c hi\u1ec7n v\u1ec1 n\u0103ng su\u1ea5t c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean sale trong l\u0129nh v\u1ef1c \u00f4 t\u00f4 t\u1ea1i m\u1ed9t \u0111\u1ea1i l\u00fd b\u00e1n h\u00e0ng c\u1ee7a Ford \u1edf New Endland cho th\u1ea5y nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng cao \u0111\u01b0\u1ee3c t\u1eadp h\u1ee3p l\u1ea1i \u0111\u1ec3 c\u00f9ng l\u00e0m vi\u1ec7c t\u1ea1i m\u1ed9t s\u1ed1 \u0111\u1ea1i l\u00fd ch\u00ednh. Ch\u1eb3ng h\u1ea1n, 10 trong s\u1ed1 15 ng\u01b0\u1eddi \u0111\u00f3 l\u00e0m vi\u1ec7c t\u1ea1i \u0111\u1ea1i l\u00fd th\u00e0nh c\u00f4ng nh\u1ea5t. Tuy nhi\u00ean, 4 ng\u01b0\u1eddi c\u00f2n l\u1ea1i, tr\u01b0\u1edbc \u0111\u00f3, ch\u1ec9 \u0111\u01b0\u1ee3c ph\u00e2n v\u00e0o l\u00e0m \u1edf c\u00e1c \u0111\u1ea1i l\u00fd m\u00e0 ch\u01b0a bao gi\u1edd \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh s\u1ed1 \u1ea5n t\u01b0\u1ee3ng. Vi\u1ec7c k\u1ebft lu\u1eadn c\u00e1c k\u1ef9 n\u0103ng t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 \u0111\u00e0o t\u1ea1o c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd t\u1ea1i nh\u1eefng \u0111\u1ea1i l\u00fd n\u1ed5i b\u1eadt \u0111\u00f3 c\u00f3 t\u00ednh quy\u1ebft \u0111\u1ecbnh d\u01b0\u1eddng nh\u01b0 v\u1eabn c\u00f2n ch\u00fat nghi ng\u1edd.<\/p>\n

S\u1ef1 l\u1ef1a ch\u1ecdn kh\u00f4n ngoan<\/h2>\n

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Trong khi th\u00e0nh c\u00f4ng trong kinh doanh d\u01b0\u1eddng nh\u01b0 ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o s\u1ed1 ph\u1eadn th\u00ec khi vi\u1ec7c m\u1ed9t nh\u00e2n vi\u00ean tr\u1ebb m\u1edbi \u0111i l\u00e0m \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c c\u00f9ng m\u1ed9t qu\u1ea3n l\u00fd c\u1ea5p cao th\u00ec \u0111i\u1ec1u n\u00e0y c\u00f2n h\u01a1n c\u1ea3 may m\u1eafn. Nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng kh\u00f4ng l\u1ef1a ch\u1ecdn c\u1ea5p d\u01b0\u1edbi m\u1ed9t c\u00e1ch ng\u1eabu nhi\u00ean ho\u1eb7c b\u1eb1ng c\u00e1ch tung \u0111\u1ed3ng xu.<\/strong> H\u1ecd r\u1ea5t c\u1ea9n th\u1eadn v\u00e0 ch\u1ec9 ch\u1ecdn nh\u1eefng ng\u01b0\u1eddi m\u00e0 h\u1ecd “bi\u1ebft” l\u00e0 s\u1ebd t\u1ea1o n\u00ean nh\u1eefng \u0111i\u1ec1u t\u1ed1t \u0111\u1eb9p. Gi\u1ed1ng nh\u01b0 vi\u1ec7c gi\u00e1m \u0111\u1ed1c khu v\u1ef1c Rockaway c\u1ee7a Metropolitan \u0111\u00e3 t\u1eebng ki\u00ean quy\u1ebft r\u1eb1ng: “M\u1ed7i nh\u00e2n vi\u00ean b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c c\u00f9ng ch\u00fang ta ho\u1eb7c s\u1ebd tr\u1edf th\u00e0nh nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n b\u1ea3o hi\u1ec3m h\u1ea1ng nh\u1ea5t ho\u1eb7c s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c tham gia v\u00e0o m\u1ed9t Team n\u00e0o c\u1ea3”.<\/em> Khi b\u1ecb th\u00fac \u00e9p \u0111\u01b0a ra l\u1eddi gi\u1ea3i th\u00edch v\u1ec1 c\u00e1ch m\u00e0 h\u1ecd “bi\u1ebft” li\u1ec7u m\u1ed9t ng\u01b0\u1eddi s\u1ebd th\u00e0nh c\u00f4ng hay kh\u00f4ng, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao th\u01b0\u1eddng k\u1ebft th\u00fac b\u1eb1ng m\u1ed9t v\u00e0i c\u00e2u \u0111\u1ea1i lo\u1ea1i nh\u01b0: “N\u0103ng l\u1ef1c l\u00e0 v\u00f4 h\u00ecnh nh\u01b0ng t\u00f4i nh\u1eadn ra \u0111\u01b0\u1ee3c ch\u00fang khi t\u00f4i nh\u00ecn h\u1ecd”.<\/em> H\u1ecd c\u1ea3m th\u1ea5y r\u1ea5t kh\u00f3 kh\u0103n \u0111\u1ec3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi chi ti\u1ebft b\u1edfi v\u00ec qu\u00e1 tr\u00ecnh l\u1ef1a ch\u1ecdn thi\u00ean v\u1ec1 tr\u1ef1c gi\u00e1c v\u00e0 d\u1ef1a tr\u00ean tr\u00ed th\u00f4ng minh t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n (interpersonal intelligence)<\/strong> nhi\u1ec1u h\u01a1n \u2013 th\u1ee9 m\u00e0 kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 m\u00f4 t\u1ea3. \u0110i\u1ec1u c\u1ed1t l\u00f5i d\u01b0\u1eddng nh\u01b0 \u0111\u00f3 l\u00e0 h\u1ecd c\u00f3 th\u1ec3 nh\u1eadn d\u1ea1ng nh\u1eefng c\u1ea5p d\u01b0\u1edbi m\u00e0 h\u1ecd c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c \u0103n \u00fd c\u00f9ng \u2013 nh\u1eefng ng\u01b0\u1eddi m\u00e0 h\u1ecd th\u1ea5y c\u00f3 th\u1ec3 “t\u01b0\u01a1ng th\u00edch” v\u00e0 c\u00f3 nh\u1eefng h\u00e0nh vi ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd. Trong tr\u01b0\u1eddng h\u1ee3p, n\u1ebfu s\u1ef1 l\u1ef1a ch\u1ecdn l\u00e0 sai l\u1ea7m, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc n\u00e0y s\u1ebd d\u1ea7n ph\u1edbt l\u1edd nh\u00e2n vi\u00ean \u0111\u00f3 d\u1ef1a tr\u00ean c\u00e1c \u0111\u00e1nh gi\u00e1 v\u1ec1 kh\u1ea3 n\u0103ng \u0111\u00e0o t\u1ea1o v\u00e0 th\u00fac \u0111\u1ea9y m\u1ecdi ng\u01b0\u1eddi. Trong khi \u0111\u00f3, nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd y\u1ebfu k\u00e9m l\u1ef1a ch\u1ecdn c\u1ea5p d\u01b0\u1edbi nhanh h\u01a1n v\u00e0 c\u0169ng t\u1eeb b\u1ecf h\u1ecd d\u1ec5 d\u00e0ng h\u01a1n, \u0111\u1ed3ng th\u1eddi cho r\u1eb1ng s\u1ef1 kh\u00f4ng t\u01b0\u01a1ng x\u1ee9ng \u0111\u00f3 l\u00e0 l\u1ed7i c\u1ee7a c\u1ea5p d\u01b0\u1edbi ch\u1ee9 kh\u00f4ng ph\u1ea3i h\u1ecd.<\/p>\n

Ph\u00e1t tri\u1ec3n nh\u1eefng nh\u00e2n vi\u00ean tr\u1ebb<\/h2>\n

Sau khi xem x\u00e9t nghi\u00ean c\u1ee9u v\u1ec1 c\u00f4ng ty c\u1ee7a gi\u00e1m \u0111\u1ed1c khu v\u1ef1c tr\u00ean, R.W. Walters, Jr. \u2013 gi\u00e1m \u0111\u1ed1c c\u1ee7a b\u1ed9 ph\u1eadn tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean \u0111\u1ea1i h\u1ecdc t\u1ea1i AT&T \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng “c\u00e1c k\u1ef3 v\u1ecdng \u0111\u1ea7u ti\u00ean c\u1ee7a c\u00f4ng ty v\u1ec1 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c (\u0111i k\u00e8m tr\u00e1ch nhi\u1ec7m th\u1ef1c t\u1ebf) s\u1ebd t\u1ea1o n\u00ean c\u00e1c k\u1ef3 v\u1ecdng v\u00e0 h\u00e0nh vi ti\u1ebfp theo”<\/em> v\u00e0 \u00f4ng d\u00e1m ch\u1eafc r\u1eb1ng “nh\u1eefng \u00f4ng ch\u1ee7 \u0111\u1ea7u ti\u00ean c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi bu\u1ed9c ph\u1ea3i l\u00e0 nh\u1eefng ng\u01b0\u1eddi gi\u1ecfi nh\u1ea5t trong t\u1ed5 ch\u1ee9c”.<\/em> Tuy nhi\u00ean, \u0111i\u1ec1u \u0111\u00e1ng ti\u1ebfc l\u00e0 \u0111a ph\u1ea7n c\u00e1c c\u00f4ng ty \u0111\u1ec1u l\u00e0m \u0111i\u1ec1u ng\u01b0\u1ee3c l\u1ea1i. Hi\u1ebfm khi nh\u1eefng nh\u00e2n vi\u00ean m\u1edbi ra tr\u01b0\u1eddng \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c c\u00f9ng v\u1edbi nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung ho\u1eb7c c\u1ea5p cao. Th\u01b0\u1eddng, h\u1ecd s\u1ebd ch\u1ecbu s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf – c\u00f3 xu h\u01b0\u1edbng l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u00edt kinh nghi\u1ec7m v\u00e0 l\u00e0m vi\u1ec7c k\u00e9m hi\u1ec7u qu\u1ea3 nh\u1ea5t trong t\u1ed5 ch\u1ee9c \u0111\u00f3. M\u1eb7c d\u00f9 v\u1eabn c\u00f3 m\u1ed9t s\u1ed1 ngo\u1ea1i l\u1ec7 nh\u01b0ng n\u00f3i chung, c\u00e1c qu\u1ea3n l\u00fd c\u1ea5p th\u1ea5p nh\u1ea5t n\u00e0y ho\u1eb7c “\u0111\u00e3 t\u1eebng l\u00e0 chuy\u00ean gia”<\/em> nh\u01b0ng b\u1ecb \u0111\u00e1nh gi\u00e1 l\u00e0 thi\u1ebfu n\u0103ng l\u1ef1c \u0111\u1ec3 \u0111\u01b0\u1ee3c nh\u1eadn nh\u1eefng m\u1ee9c tr\u00e1ch nhi\u1ec7m cao ho\u1eb7c h\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi tr\u1ebb v\u1eeba \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i tr\u00e1ch nhi\u1ec7m t\u1eeb “th\u1ef1c thi” sang “qu\u1ea3n l\u00fd”. H\u1ecd thi\u1ebfu ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 ph\u00e1t hi\u1ec7n v\u00e0 khai th\u00e1c kh\u1ea3 n\u0103ng ti\u1ec1m t\u00e0ng c\u1ee7a c\u1ea5p d\u01b0\u1edbi. K\u1ebft qu\u1ea3, nhi\u1ec1u sinh vi\u00ean m\u1edbi \u0111i l\u00e0m b\u1eaft \u0111\u1ea7u s\u1ef1 nghi\u1ec7p c\u1ee7a h\u1ecd t\u1ea1i m\u1ed9t c\u00f4ng ty v\u00e0 r\u01a1i v\u00e0o nh\u1eefng t\u00ecnh hu\u1ed1ng h\u1ebft s\u1ee9c t\u1ec7 h\u1ea1i. V\u00ec h\u1ecd bi\u1ebft r\u1eb1ng n\u0103ng l\u1ef1c c\u1ee7a m\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ho\u1eb7c kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n n\u00ean l\u1ebd d\u0129 nhi\u00ean, h\u1ecd s\u1ebd s\u1edbm c\u00f3 nh\u1eefng suy ngh\u0129 ti\u00eau c\u1ef1c v\u1ec1 c\u00f4ng vi\u1ec7c, nh\u00e0 tuy\u1ec3n d\u1ee5ng v\u00e0 ch\u00ednh c\u00f4ng vi\u1ec7c \u0111\u00f3. Ph\u1ea7n l\u1edbn c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc nh\u1ea5t v\u1eabn ch\u01b0a th\u1ec3 t\u00ecm ra \u0111\u01b0\u1ee3c “ph\u01b0\u01a1ng thu\u1ed1c \u0111\u1eb7c tr\u1ecb” cho v\u1ea5n \u0111\u1ec1 n\u00e0y v\u00e0 m\u1ed9t th\u1eed th\u00e1ch l\u1edbn h\u01a1n n\u1eefa \u0111\u00f3 ch\u00ednh l\u00e0 vi\u1ec7c x\u1eed l\u00fd t\u00ecnh tr\u1ea1ng k\u00e9m ph\u00e1t tri\u1ec3n, qu\u1ea3n l\u00fd k\u00e9m hi\u1ec7u qu\u1ea3 v\u00e0 kh\u00f4ng khai th\u00e1c h\u1ebft kh\u1ea3 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean c\u0169ng nh\u01b0 nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd tr\u1ebb.<\/p>\n

Gi\u1ea5c m\u1ed9ng tan v\u1ee1 v\u00e0 bi\u1ebfn \u0111\u1ed9ng nh\u00e2n s\u1ef1<\/h2>\n

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V\u1ea5n \u0111\u1ec1 n\u1ed5i c\u1ed9m trong qu\u1ea3n tr\u1ecb t\u1ea1i c\u00e1c t\u1eadp \u0111o\u00e0n \u0111\u00f3 l\u00e0 xu h\u01b0\u1edbng t\u0103ng l\u00ean r\u1ea5t r\u00f5 r\u00e0ng c\u1ee7a t\u00ecnh tr\u1ea1ng th\u00f4i vi\u1ec7c \u1edf c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd “m\u1edbi v\u00e0o ngh\u1ec1” v\u00e0 chuy\u00ean nghi\u1ec7p. Bi\u1ebfn \u0111\u1ed9ng nh\u00e2n s\u1ef1 gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean c\u00f3 kinh nghi\u1ec7m 1 \u0111\u1ebfn 5 n\u0103m sau khi ra tr\u01b0\u1eddng, hi\u1ec7n t\u1ea1i, g\u1ea7n nh\u01b0 cao g\u1ea5p \u0111\u00f4i so v\u1edbi c\u00e1ch \u0111\u00e2y 10 n\u0103m v\u00e0 cao g\u1ea5p 5 l\u1ea7n so v\u1edbi c\u00e1ch \u0111\u00e2y 2 th\u1eadp k\u1ef7. 3 trong 5 c\u00f4ng ty \u0111\u01b0\u1ee3c \u0111i\u1ec1u tra b\u1edfi Fortune v\u00e0o m\u00f9a thu n\u0103m 1968 cho th\u1ea5y m\u1ee9c \u0111\u1ed9 th\u00f4i vi\u1ec7c c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd tr\u1ebb v\u00e0 nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd c\u1ea5p cao cao h\u01a1n c\u00e1ch \u0111\u00e2y 5 n\u0103m. Trong khi m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y c\u00e0ng \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n v\u00e0 s\u1ef1 thi\u1ebfu h\u1ee5t nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 k\u1ef9 n\u0103ng th\u00fac \u0111\u1ea9y hi\u1ec7n t\u01b0\u1ee3ng nh\u1ea3y vi\u1ec7c gi\u1eefa c\u00e1c ng\u00e0nh ngh\u1ec1 th\u00ec t\u00f4i c\u0169ng b\u1ecb thuy\u1ebft ph\u1ee5c r\u1eb1ng, nh\u1eefng nguy\u00ean nh\u00e2n c\u01a1 b\u1ea3n c\u1ee7a t\u00ecnh tr\u1ea1ng th\u00f4i vi\u1ec7c \u1edf m\u1ee9c \u0111\u1ed9 cao ch\u00ednh l\u00e0 do s\u1ef1 k\u00e9m ph\u00e1t tri\u1ec3n v\u00e0 kh\u00f4ng khai th\u00e1c h\u1ebft c\u00f4ng su\u1ea5t c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng. V\u1ea5n \u0111\u1ec1 n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ea5y r\u00f5 \u1edf nh\u1eefng sinh vi\u00ean t\u1ed1t nghi\u1ec7p tr\u01b0\u1eddng cao \u0111\u1eb3ng v\u00e0 \u0111\u1ea1i h\u1ecdc l\u00e0m vi\u1ec7c \u1edf v\u1ecb tr\u00ed sale. T\u1ef7 l\u1ec7 th\u00f4i vi\u1ec7c r\u1ea5t cao. Trong khi trung b\u00ecnh, m\u1ed9t c\u00f4ng ty m\u1ea5t kho\u1ea3ng 50% nh\u00e2n vi\u00ean tr\u1ebb trong v\u00f2ng 3 \u0111\u1ebfn 5 n\u0103m th\u00ec t\u1ef7 l\u1ec7 th\u00f4i vi\u1ec7c ngay trong n\u0103m \u0111\u1ea7u ti\u00ean c\u0169ng chi\u1ebfm kho\u1ea3ng 40% trong s\u1ed1 nh\u1eefng sinh vi\u00ean m\u1edbi t\u1ed1t nghi\u1ec7p l\u00e0m c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng t\u1ea1i m\u1ed9t c\u00f4ng ty th\u00f4ng th\u01b0\u1eddng. T\u00ecnh tr\u1ea1ng th\u00f4i vi\u1ec7c n\u00e0y, theo quan \u0111i\u1ec3m c\u1ee7a t\u00f4i, v\u1ec1 c\u01a1 b\u1ea3n, xu\u1ea5t ph\u00e1t t\u1eeb s\u1ef1 th\u1ea5t b\u1ea1i c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf trong vi\u1ec7c \u0111\u00e0o t\u1ea1o c\u00e1c “t\u00e2n binh” m\u1edbi \u0111i\u1ec1u h\u1ecd c\u1ea7n bi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u1eefng ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3. Nh\u01b0 ch\u00fang ta c\u00f3 th\u1ec3 th\u1ea5y, nh\u1eefng ng\u01b0\u1eddi tr\u1ebb b\u1eaft \u0111\u1ea7u s\u1ef1 nghi\u1ec7p d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a nh\u1eefng qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng c\u00f3 n\u0103ng l\u1ef1c th\u1ea5p nhi\u1ec1u kh\u1ea3 n\u0103ng, cu\u1ed1i c\u00f9ng, s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng b\u1ea3n \u0111\u00e1nh gi\u00e1 v\u1edbi n\u0103ng su\u1ea5t th\u1ea5p. Khi b\u1ecb t\u1eeb ch\u1ed1i b\u1edfi kh\u00e1ch h\u00e0ng v\u00e0 b\u1ecb qu\u1ea3n l\u00fd xem nh\u01b0 l\u00e0 ng\u01b0\u1eddi c\u00f3 \u00edt ti\u1ec1m n\u0103ng th\u00e0nh c\u00f4ng th\u00ec hi\u1ec3n nhi\u00ean, h\u1ecd s\u1ebd g\u1eb7p r\u1ea5t nhi\u1ec1u kh\u00f3 kh\u0103n trong vi\u1ec7c gi\u1eef v\u1eefng l\u00f2ng t\u1ef1 tr\u1ecdng. Kh\u00f4ng l\u00e2u sau \u0111\u00f3, h\u1ecd kh\u00f4ng c\u00f2n c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ec3 tr\u1ed1n tr\u00e1nh nh\u1eefng t\u00ecnh hu\u1ed1ng khi\u1ebfn l\u00f2ng t\u1ef1 tr\u1ecdng c\u1ee7a m\u00ecnh b\u1ecb t\u1ed5n th\u01b0\u01a1ng, h\u1ecd s\u1ebd r\u1eddi b\u1ecf c\u00f4ng ty \u0111\u00f3 \u0111\u1ec3 \u0111i t\u00ecm nh\u1eefng c\u00f4ng vi\u1ec7c ph\u00f9 h\u1ee3p h\u01a1n. Th\u00eam n\u1eefa, do c\u00e1c b\u00e1o c\u00e1o v\u1ec1 t\u00ecnh tr\u1ea1ng th\u00f4i vi\u1ec7c \u0111\u01b0\u1ee3c c\u00f4ng khai v\u00e0 s\u1ef1 v\u1ee1 m\u1ed9ng c\u1ee7a nh\u1eefng ng\u01b0\u1eddi d\u1ea5n th\u00e2n v\u00e0o ngh\u1ec1 sale “l\u1ecdt” v\u00e0o khu\u00f4n vi\u00ean tr\u01b0\u1eddng n\u00ean c\u00e1c sinh vi\u00ean chu\u1ea9n b\u1ecb t\u1ed1t nghi\u1ec7p c\u0169ng ng\u00e0y c\u00e0ng b\u1ea5t \u0111\u1eafc d\u0129 m\u1edbi ch\u1ecdn l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c n\u00e0y. Qu\u1ea3n l\u00fd nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea5p c\u01a1 s\u1edf k\u00e9m hi\u1ec7u qu\u1ea3 b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t chu\u1ed7i c\u00e1c s\u1ef1 ki\u1ec7n v\u00e0 k\u1ebft th\u00fac b\u1eb1ng vi\u1ec7c c\u00e1c sinh vi\u00ean \u0111\u1ea1i h\u1ecdc v\u00e0 cao \u0111\u1eb3ng tr\u00e1nh ngh\u1ec1 li\u00ean quan \u0111\u1ebfn b\u00e1n h\u00e0ng. \u1ede m\u1ee9c \u0111\u1ed9 h\u1eb9p h\u01a1n, khu\u00f4n m\u1eabu n\u00e0y c\u0169ng \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh trong nhi\u1ec1u ng\u00e0nh kinh doanh kh\u00e1c \u0111\u01b0\u1ee3c minh ch\u1ee9ng b\u1edfi m\u1ed9t xu h\u01b0\u1edbng t\u0103ng l\u00ean c\u1ee7a nh\u1eefng sinh vi\u00ean m\u1edbi ra tr\u01b0\u1eddng theo \u0111u\u1ed5i c\u00e1c c\u00f4ng vi\u1ec7c “\u00fd ngh\u0129a h\u01a1n” nh\u01b0 gi\u1ea3ng d\u1ea1y hay tham gia v\u00e0o c\u00e1c t\u1ed5 ch\u1ee9c ch\u00ednh ph\u1ee7. T\u1ed3n t\u1ea1i m\u1ed9t “kho\u1ea3ng c\u00e1ch th\u1ebf h\u1ec7”<\/em> (generation gap)<\/strong> nghi\u00eam tr\u1ecdng gi\u1eefa c\u00e1c \u00f4ng ch\u1ee7 v\u00e0 c\u1ea5p d\u01b0\u1edbi<\/strong> l\u00e0 m\u1ed9t nguy\u00ean nh\u00e2n kh\u00e1c g\u00e2y ra t\u00ecnh tr\u1ea1ng kh\u1ee7ng ho\u1ea3ng n\u00e0y. R\u1ea5t nhi\u1ec1u nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng b\u1eb1ng l\u00f2ng v\u1edbi c\u00e1ch s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef mang t\u00ednh ch\u1ea5t h\u1ecdc thu\u1eadt, tr\u1eebu t\u01b0\u1ee3ng v\u00e0 s\u1ef1 h\u1ee3p l\u00fd h\u00f3a h\u1ea1n h\u1eb9p \u0111\u1eb7c tr\u01b0ng c\u1ee7a nh\u1eefng sinh vi\u00ean m\u1edbi t\u1ed1t nghi\u1ec7p. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd t\u1eebng than v\u1edbi t\u00f4i r\u1eb1ng: “\u00d4i ch\u00faa \u01a1i, b\u1ea1n c\u1ea7n th\u00eam t\u1eeb v\u1ef1ng \u0111\u1ec3 c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi nh\u1eefng \u0111\u1ee9a tr\u1ebb n\u00e0y”.<\/em> Nhi\u1ec1u l\u00e3nh \u0111\u1ea1o kh\u00f4ng c\u00f3 tr\u00ecnh \u0111\u1ed9 \u0111\u1eb7c bi\u1ec7t th\u01b0\u1eddng r\u1ea5t ph\u1eabn n\u1ed9, c\u00f3 l\u1ebd b\u1edfi v\u00ec h\u1ecd c\u1ea3m th\u1ea5y b\u1ecb \u0111e d\u1ecda b\u1edfi nh\u1eefng ng\u01b0\u1eddi tr\u1ebb th\u00f4ng minh s\u1edf h\u1eefu l\u01b0\u1ee3ng l\u1edbn ki\u1ebfn th\u1ee9c \u0111\u00e3 \u0111\u01b0\u1ee3c h\u1ecdc qua s\u00e1ch v\u1edf m\u00e0 h\u1ecd kh\u00f4ng th\u1ec3 n\u00e0o hi\u1ec3u \u0111\u01b0\u1ee3c. V\u00ec l\u00fd do g\u00ec \u0111i n\u1eefa, kho\u1ea3ng c\u00e1ch th\u1ebf h\u1ec7 trong c\u00e1c t\u1eadp \u0111o\u00e0n \u0111ang g\u1eb7m nh\u1ea5m nh\u1eefng k\u1ef3 v\u1ecdng c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed1i v\u1edbi c\u00e1c sinh vi\u00ean m\u1edbi ra tr\u01b0\u1eddng. Ch\u1eb3ng h\u1ea1n, m\u1ed9t cu\u1ed9c \u0111i\u1ec1u tra v\u1ec1 th\u00e1i \u0111\u1ed9 c\u1ee7a b\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd t\u1ea1i m\u1ed9t trong nh\u1eefng c\u00f4ng ty l\u1edbn nh\u1ea5t c\u1ee7a M\u1ef9 \u0111\u00e3 ti\u1ebft l\u1ed9 r\u1eb1ng 54% nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf v\u00e0 c\u1ea5p cao h\u01a1n (second-line managers) tin r\u1eb1ng “c\u00e1c t\u00e2n binh kh\u00f4ng gi\u1ecfi nh\u01b0 h\u1ecd c\u00e1ch \u0111\u00e2y 5 n\u0103m”.<\/em> V\u00ec \u0111i\u1ec1u m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd k\u1ef3 v\u1ecdng v\u1ec1 c\u1ea5p d\u01b0\u1edbi c\u00f3 t\u00e1c \u0111\u1ed9ng t\u1edbi c\u00e1ch m\u00e0 h\u1ecd \u0111\u1ed1i x\u1eed v\u1edbi nh\u00e2n vi\u00ean n\u00ean kh\u00f4ng c\u00f3 g\u00ec kh\u00f3 hi\u1ec3u khi nh\u1eefng nh\u00e2n vi\u00ean m\u1edbi th\u01b0\u1eddng ph\u00e1t tri\u1ec3n th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng. R\u00f5 r\u00e0ng, k\u1ef3 v\u1ecdng th\u1ea5p c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd v\u00e0 th\u00e1i \u0111\u1ed9 kh\u1eafc nghi\u1ec7t kh\u00f4ng ph\u1ea3i l\u00e0 n\u1ec1n t\u1ea3ng cho qu\u1ea3n tr\u1ecb hi\u1ec7u qu\u1ea3 \u0111\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean m\u1edbi \u0111i l\u00e0m l\u1ea7n \u0111\u1ea7u. C\u00f4ng ty kh\u00f4ng x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 \u0111\u1ee7 nhanh \u0111\u1ec3 \u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u n\u00e0y. K\u1ebft qu\u1ea3, nhi\u1ec1u doanh nghi\u1ec7p g\u1eb7p kh\u00f3 trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a t\u00e0i nguy\u00ean gi\u00e1 tr\u1ecb nh\u1ea5t c\u1ee7a h\u1ecd – nh\u1eefng nh\u00e2n vi\u00ean tr\u1ebb \u0111\u1ea7y t\u00e0i n\u0103ng. H\u1ecd ph\u1ea3i ch\u1ea5p nh\u1eadn chi ph\u00ed n\u1eb7ng n\u1ec1 ph\u00e1t sinh do t\u00ecnh tr\u1ea1ng th\u00f4i vi\u1ec7c x\u1ea3y ra v\u00e0 “\u0111\u00f3ng g\u00f3p” cho th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c c\u1ee7a ng\u01b0\u1eddi tr\u1ebb v\u1ec1 c\u00f4ng vi\u1ec7c. \u0110\u1ed1i v\u1edbi nh\u1eefng gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh thu\u1ed9c top \u0111\u1ea7u m\u00e0 quan t\u00e2m t\u1edbi n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 s\u1ef1 nghi\u1ec7p c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean tr\u1ebb th\u00ec th\u1eed th\u00e1ch r\u1ea5t r\u00f5 r\u00e0ng: t\u0103ng t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n c\u1ee7a nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd m\u00e0 s\u1ebd \u0111\u1ed1i x\u1eed v\u1edbi c\u1ea5p d\u01b0\u1edbi theo c\u00e1ch t\u1ea1o ra n\u0103ng su\u1ea5t cao v\u00e0 s\u1ef1 th\u1ecfa m\u00e3n trong c\u00f4ng vi\u1ec7c. Nhi\u1ec1u nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 kh\u00f4ng \u0111\u1ecbnh h\u00ecnh \u0111\u01b0\u1ee3c c\u00e1c k\u1ef3 v\u1ecdng v\u00e0 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a c\u1ea5p d\u01b0\u1edbi m\u00e0 c\u00f2n t\u1ea1o ra t\u00e1c \u0111\u1ed9ng x\u1ea5u t\u1edbi th\u00e1i \u0111\u1ed9 c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi ngh\u1ec1 nghi\u1ec7p v\u00e0 ch\u00ednh b\u1ea3n th\u00e2n h\u1ecd. N\u1ebfu nh\u00e0 qu\u1ea3n l\u00fd thi\u1ebfu k\u1ef9 n\u0103ng, h\u1ecd s\u1ebd \u0111\u1ec3 l\u1ea1i “nh\u1eefng v\u1ebft s\u1eb9o l\u1edbn” \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi tr\u1ebb, t\u1ea1o ra “v\u1ebft c\u1eaft s\u00e2u” trong l\u00f2ng t\u1ef1 t\u00f4n c\u1ee7a h\u1ecd v\u00e0 b\u00f3p m\u00e9o h\u00ecnh \u1ea3nh c\u1ee7a ch\u00ednh h\u1ecd. Tuy nhi\u00ean, n\u1ebfu c\u00f3 k\u1ef9 n\u0103ng v\u00e0 c\u00f3 k\u1ef3 v\u1ecdng cao, s\u1ef1 t\u1ef1 tin c\u1ee7a c\u1ea5p d\u01b0\u1edbi s\u1ebd t\u0103ng l\u00ean, kh\u1ea3 n\u0103ng c\u1ee7a h\u1ecd c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n v\u00e0 n\u0103ng su\u1ea5t theo \u0111\u00f3 c\u0169ng \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y. Trong h\u1ea7u h\u1ebft m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, \u0111i\u1ec1u m\u00e0 ch\u00fang ta kh\u00f4ng h\u1ec1 nh\u1eadn ra \u0111\u00f3 ch\u00ednh l\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec1u d\u1ef1a tr\u00ean hi\u1ec7u \u1ee9ng Pygmalion m\u00e0 th\u00f4i.<\/div>\n","protected":false},"excerpt":{"rendered":"

(Ti\u1ebfp ph\u1ea7n 1<\/strong>)<\/em><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[452],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41055"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=41055"}],"version-history":[{"count":6,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41055\/revisions"}],"predecessor-version":[{"id":70686,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41055\/revisions\/70686"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=41055"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=41055"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=41055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}