{"id":4108,"date":"2023-11-29T09:38:49","date_gmt":"2023-11-29T09:38:49","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4108"},"modified":"2023-11-29T10:37:06","modified_gmt":"2023-11-29T10:37:06","slug":"xay-dung-van-hoa-doanh-nghiep-tu-su-hai-long-nhan-vien","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/xay-dung-van-hoa-doanh-nghiep-tu-su-hai-long-nhan-vien.html","title":{"rendered":"X\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p t\u1eeb s\u1ef1 h\u00e0i l\u00f2ng nh\u00e2n vi\u00ean"},"content":{"rendered":"

V\u0103n h\u00f3a doanh nghi\u1ec7p<\/strong>\u00a0\u0111\u01b0\u1ee3c xem l\u00e0\u00a0y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/strong>X\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p t\u1ee9c l\u00e0 t\u1ea1o ra m\u1ed9t t\u1ed5 ch\u1ee9c t\u1ea1i \u0111\u00f3 c\u00e1c th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c g\u1eafn k\u1ebft v\u1edbi nhau b\u1edfi nh\u1eefng\u00a0gi\u00e1 tr\u1ecb, ni\u1ec1m tin, chu\u1ea9n m\u1ef1c chung.\u00a0<\/strong><\/p>\n

Nh\u01b0 v\u1eady \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p, b\u1ed9 ph\u1eadn qu\u1ea3n tr\u1ecb c\u1ea7n g\u1eafn k\u1ebft \u0111\u01b0\u1ee3c c\u00e1c th\u00e0nh vi\u00ean trong c\u00f4ng ty, g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi c\u00f4ng vi\u1ec7c, v\u1edbi b\u1ed9 ph\u1eadn v\u00e0 c\u00f4ng ty.<\/p>\n

<\/a><\/p>\n

S\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean mang l\u1ea1i l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p – ngu\u00f4n: vietnamworks
\nN\u00e2ng cao m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd duy tr\u00ec s\u1ef1 \u1ed5n \u0111\u1ecbnh c\u1ee7a ngu\u1ed3n nh\u00e2n l\u1ef1c, gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u0103ng n\u0103ng su\u1ea5t kinh doanh. C\u00f4ng ty gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 \u1ed5n \u0111\u1ecbnh nh\u00e2n s\u1ef1, ti\u1ebfp ki\u1ec7m \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u chi ph\u00ed trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi, \u1ed5n \u0111\u1ecbnh c\u00f4ng t\u00e1c t\u1ed5 ch\u1ee9c v\u00e0 s\u1ea3n xu\u1ea5t.<\/p>\n

Theo c\u00e1c chuy\u00ean gia, doanh nghi\u1ec7p kh\u00f4ng n\u00ean ch\u1ec9 h\u1ecfi xem nh\u00e2n vi\u00ean c\u00f3 c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac v\u1edbi c\u00f4ng vi\u1ec7c v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd hay kh\u00f4ng theo ki\u1ec3u \u201c\u0111\u1ebfn h\u1eb9n l\u1ea1i l\u00ean\u201d, t\u1ee9c l\u00e0 m\u1ed7i n\u0103m m\u1ed9t l\u1ea7n, th\u01b0\u1eddng v\u00e0o d\u1ecbp \u0111\u00e1nh gi\u00e1 cu\u1ed1i n\u0103m. Thay v\u00e0o \u0111\u00f3, doanh nghi\u1ec7p n\u00ean t\u00ecm hi\u1ec3u nh\u1eefng \u0111i\u1ec1u nh\u00e2n vi\u00ean th\u00edch v\u00e0 kh\u00f4ng th\u00edch m\u1ed9t c\u00e1ch th\u01b0\u1eddng xuy\u00ean, ch\u00e2n th\u00e0nh.<\/p>\n

Vi\u1ec7c thu th\u1eadp nh\u1eefng \u0111\u00e1nh gi\u00e1 v\u00e0 \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch th\u01b0\u1eddng s\u1ebd gi\u00fap cho ban qu\u1ea3n l\u00fd nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u00f3 \u1ea3nh h\u01b0\u1edfng nh\u1ea5t v\u00e0 ng\u1eebng l\u00e3ng ph\u00ed th\u1eddi gian, ti\u1ec1n b\u1ea1c v\u00e0o \u0111i\u1ec1u kh\u00f4ng quan tr\u1ecdng.<\/strong><\/p>\n

L\u1eafng nghe ph\u1ea3n h\u1ed3i ch\u00ednh l\u00e0 c\u00e1ch \u0111\u1ec3 doanh nghi\u1ec7p t\u1ea1o ra nh\u1eefng cu\u1ed9c \u0111\u1ed1i tho\u1ea1i gi\u1eefa c\u00e1c c\u1ea5p, b\u1ed9 ph\u1eadn trong c\u00f4ng ty v\u00e0 khuy\u1ebfn kh\u00edch nh\u1eefng thay \u0111\u1ed5i t\u00edch c\u1ef1c. Vi\u1ec7c \u1ea9n danh ( kh\u00f4ng c\u1ea7n cung c\u1ea5p th\u00f4ng tin h\u1ecd t\u00ean- ph\u00f2ng ban) c\u00f3 th\u1ec3 t\u1ea1o n\u00ean s\u1ef1 trao \u0111\u1ed5i c\u1edfi m\u1edf h\u01a1n v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u1ea1y c\u1ea3m kh\u00f3 trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp.<\/p>\n

X\u00e2y d\u1ef1ng nh\u1eefng ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng<\/h3>\n

V\u0103n h\u00f3a doanh nghi\u1ec7p \u0111\u1ebfn t\u1eeb s\u1ef1 giao ti\u1ebfp (CommMasterskillstion) c\u00f3 nh\u1eefng v\u1ea5n \u0111\u1ec1 b\u1ea1n c\u1ea7n theo d\u00f5i h\u00e0ng tu\u1ea7n, nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1c l\u00e0 h\u00e0ng ng\u00e0y, th\u1eadm ch\u00ed l\u00e0 theo th\u1eddi gian th\u1ef1c. H\u00e3y lu\u00f4n \u0111\u1ea3m b\u1ea3o kh\u00f4ng b\u1ecf s\u00f3t b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng n\u00e0o. Nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi s\u1ebd t\u1ea1o ra nh\u1eefng h\u1eadu qu\u1ea3 r\u1ea5t nghi\u00eam tr\u1ecdng.<\/p>\n

Qua nh\u1eefng ph\u1ea3n h\u1ed3i doanh nghi\u1ec7p b\u1ed7ng nh\u1eadn ra r\u1eb1ng \u0111\u00e1nh gi\u00e1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00e1c b\u1eefa \u0103n c\u1ee7a nh\u00e2n vi\u00ean t\u01b0\u1edfng ch\u1eebng nh\u01b0 nh\u1ecf nh\u1eb7t l\u1ea1i c\u00f3 t\u00e1c \u0111\u1ed9ng r\u1ea5t l\u1edbn \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 m\u1ee9c \u0111\u1ed9 cam k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean trong c\u00f4ng vi\u1ec7c.<\/p>\n

\u0110\u00e1nh gi\u00e1 c\u1ea3m nh\u1eadn c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean \u0111ang l\u00e0m vi\u1ec7c t\u1ea1i c\u00f4ng ty v\u1ec1 s\u1ef1 minh b\u1ea1ch, \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c, c\u00e1c y\u1ebfu t\u1ed1 gi\u00fap h\u1ecd l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n, c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 th\u0103ng ti\u1ebfn, s\u1ef1 gi\u00fap \u0111\u1ee1, s\u1ef1 c\u00f4ng nh\u1eadn trong c\u00f4ng vi\u1ec7c v\u00e0 th\u00e0nh t\u00edch lao \u0111\u1ed9ng….<\/p>\n

Ch\u1ec9 s\u1ed1 eNPS ( Employee Net Promoter Score)\u00a0\u201cTr\u00ean thang \u0111i\u1ec3m t\u1eeb 0 \u0111\u1ebfn 10, m\u1ee9c \u0111i\u1ec3m n\u00e0o b\u1ea1n s\u1eb5n l\u00f2ng gi\u1edbi thi\u1ec7u c\u00f4ng ty nh\u01b0 m\u1ed9t n\u01a1i l\u00e0m vi\u1ec7c l\u00fd t\u01b0\u1edfng v\u1edbi b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n?\u201d.\u00a0<\/strong>eNPS th\u1ec3 hi\u1ec7n s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi c\u00f4ng vi\u1ec7c, v\u1edbi b\u1ed9 ph\u1eadn v\u00e0 c\u00f4ng ty .<\/p>\n

M\u1ed7i nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c, h\u00e3y t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n.\u00a0L\u00fd do Anh\/Ch\u1ecb ngh\u1ec9 vi\u1ec7c l\u00e0 g\u00ec? C\u00f4ng ty c\u00f3 th\u1ec3 l\u00e0m g\u00ec \u0111\u1ec3 anh\/ch\u1ecb ti\u1ebfp t\u1ee5c l\u00e0m vi\u1ec7c? \u0110i\u1ec1u Anh\/ch\u1ecb th\u00edch (kh\u00f4ng th\u00edch) t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c?\u00a0<\/strong>M\u1ed7i th\u00f4ng tin c\u00f3 \u0111\u01b0\u1ee3c l\u00e0 m\u1ed9t t\u00e0i s\u1ea3n gi\u00e1 tr\u1ecb gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng n\u00ean v\u0103n h\u00f3a c\u1ee7a c\u00f4ng ty.<\/p>\n

Li\u00ean k\u1ebft v\u1edbi hi\u1ec7u qu\u1ea3 kinh doanh.<\/h3>\n

M\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng m\u00e0 c\u00f4ng ty mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c sau nh\u1eefng n\u1ed7 l\u1ef1c l\u00e0m h\u00e0i l\u00f2ng nh\u00e2n vi\u00ean ch\u00ednh l\u00e0 hi\u1ec7u qu\u1ea3 kinh doanh: n\u0103ng xu\u1ea5t lao \u0111\u1ed9ng v\u00e0 ti\u1ebfp ki\u1ec7m chi ph\u00ed. Nh\u01b0 v\u1eady \u0111\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t quy tr\u00ecnh kh\u00e9p k\u00edn t\u1eeb ch\u1ec9 s\u1ed1 \u0111\u1ebfn m\u1ee5c ti\u00eau th\u00ec c\u00f4ng ty c\u1ea7n t\u00ecm ra \u0111\u01b0\u1ee3c m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00e1c ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 v\u1edbi hi\u1ec7u qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n

T\u00ecm ra s\u1ef1 \u1ea3nh h\u01b0\u1edfng c\u1ee7a m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng, v\u1edbi n\u0103ng xu\u1ea5t lao \u0111\u1ed9ng, doanh thu, m\u1ee9c \u0111\u1ed9 \u1ed5n \u0111\u1ecbnh nh\u00e2n s\u1ef1 v\u00e0 gi\u1ea3m thi\u1ec3u chi ph\u00ed c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

M\u1ed9t doanh nghi\u1ec7p c\u00f3 th\u1ec3 kh\u00e1m ph\u00e1 ra r\u1eb1ng, Trong Qu\u00fd 1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng l\u00e0 80%, sang Qu\u00fd 2 nh\u1edd \u0111\u01b0a ra ch\u00ednh s\u00e1ch t\u1ed1t h\u01a1n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng \u0111\u00e3 t\u0103ng l\u00ean 85%. Th\u00ec t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00e3 gi\u1ea3m \u0111\u01b0\u1ee3c 10%. C\u00f4ng ty ti\u1ebfp ki\u1ec7m \u0111\u01b0\u1ee3c 1 t\u1ef7 \u0111\u1ed3ng v\u00e0 n\u0103ng xu\u1ea5t lao \u0111\u1ed9ng t\u0103ng 8%.<\/p>\n

Ho\u1eb7c ch\u1ec9 s\u1ed1 eNPS c\u1ee7a c\u00f4ng ty n\u0103m nay, \u0111\u00e3 cao h\u01a1n n\u0103m ngo\u00e1i 5%. Nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi quen c\u1ee7a h\u1ecd v\u00e0o doanh nghi\u1ec7p l\u00e0m vi\u1ec7c n\u00ean c\u00f4ng ty ti\u1ebfp ki\u1ec7m \u0111\u01b0\u1ee3c 200 tri\u1ec7u ti\u1ec1n tuy\u1ec3n d\u1ee5ng.<\/p>\n

Ch\u00ednh t\u1eeb nh\u1eefng m\u1ed1i li\u00ean k\u1ebft n\u00e0y m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c m\u00ecnh c\u1ea7n ph\u1ea3i t\u00e1c \u0111\u1ed9ng v\u00e0o nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0o trong ch\u00ednh doanh nghi\u1ec7p c\u1ee7a m\u00ecnh \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 t\u0103ng tr\u01b0\u1edfng v\u1ec1 quy m\u00f4 doanh thu, l\u1ee3i nhu\u1eadn v\u00e0 c\u1eaft gi\u1ea3m chi ph\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u0103n h\u00f3a doanh nghi\u1ec7p\u00a0\u0111\u01b0\u1ee3c xem l\u00e0\u00a0y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.\u00a0X\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p t\u1ee9c l\u00e0 t\u1ea1o ra m\u1ed9t t\u1ed5 ch\u1ee9c t\u1ea1i \u0111\u00f3 c\u00e1c th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c g\u1eafn k\u1ebft v\u1edbi nhau b\u1edfi nh\u1eefng\u00a0gi\u00e1 tr\u1ecb, ni\u1ec1m tin, chu\u1ea9n m\u1ef1c chung.\u00a0 Nh\u01b0 v\u1eady \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p, b\u1ed9 ph\u1eadn qu\u1ea3n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[188],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4108"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4108"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4108\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}