{"id":41213,"date":"2023-12-10T02:34:21","date_gmt":"2023-12-10T02:34:21","guid":{"rendered":"https:\/\/masterskills.org\/blog\/2-cau-hoi-phong-van-nay-se-tiet-lo-ung-vien-nao-co-chi-so-tri-tue-cam-xuc-cao.html"},"modified":"2023-12-13T04:48:54","modified_gmt":"2023-12-13T04:48:54","slug":"2-cau-hoi-phong-van-nay-se-tiet-lo-ung-vien-nao-co-chi-so-tri-tue-cam-xuc-cao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/2-cau-hoi-phong-van-nay-se-tiet-lo-ung-vien-nao-co-chi-so-tri-tue-cam-xuc-cao.html","title":{"rendered":"2 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n n\u00e0y s\u1ebd ti\u1ebft l\u1ed9 \u1ee9ng vi\u00ean n\u00e0o c\u00f3 ch\u1ec9 s\u1ed1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac cao"},"content":{"rendered":"
\n

46% nh\u00e2n vi\u00ean m\u1edbi ph\u1ea3i ngh\u1ec9 vi\u1ec7c trong v\u00f2ng 18 th\u00e1ng k\u1ec3 t\u1eeb khi \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0o l\u00e0m. 89% l\u00e0 do th\u00e1i \u0111\u1ed9 v\u00e0 thi\u1ebfu tr\u00ed th\u00f4ng minh c\u1ea3m x\u00fac (Emotional Intelligence) \u0111\u1ee9ng \u1edf v\u1ecb tr\u00ed th\u1ee9 hai trong danh s\u00e1ch c\u00e1c nguy\u00ean nh\u00e2n khi\u1ebfn h\u1ecd “gi\u1eefa \u0111\u01b0\u1eddng \u0111\u1ee9t g\u00e1nh”.<\/p>\n

Nh\u1eefng ng\u01b0\u1eddi c\u00f3 ch\u1ec9 s\u1ed1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (Emotional Quotient – EQ) th\u1ea5p kh\u00f4ng hi\u1ec3u ho\u1eb7c kh\u00f4ng bi\u1ebft c\u00e1ch ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh v\u00e0 ch\u1eafc ch\u1eafn l\u00e0 c\u0169ng kh\u00f4ng th\u1ec3 “\u0111\u1ecdc” c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. B\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng nh\u1eadn ra h\u1ecd khi th\u1ea5y ai \u0111\u00f3 th\u01b0\u1eddng xuy\u00ean b\u1ecb stress, c\u0103ng th\u1eb3ng m\u1ed7i l\u1ea7n g\u1eb7p kh\u00f3 kh\u0103n v\u00e0 ch\u01b0a t\u1ef1 m\u00ecnh gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c m\u00e2u thu\u1eabn hay nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c k\u00e9m hi\u1ec7u qu\u1ea3 th\u01b0\u1eddng ti\u00eau c\u1ef1c, hay \u0111\u1ed5 l\u1ed7i, th\u00f4 l\u1ed7, ch\u00e2y \u00ec, thay \u0111\u1ed5i t\u00ednh t\u00ecnh, qu\u00e1 nh\u1ea1y c\u1ea3m hay ho\u1ea3ng lo\u1ea1n khi c\u00f3 bi\u1ebfn c\u1ed1. \u0110\u00e2y ch\u00ednh l\u00e0 nh\u1eefng bi\u1ec3u hi\u1ec7n \u0111\u1ea7u ti\u00ean c\u1ee7a nh\u1eefng ng\u01b0\u1eddi s\u1edf h\u1eefu EQ th\u1ea5p.<\/p>\n

V\u1edbi kho\u1ea3ng th\u1eddi gian gi\u1edbi h\u1ea1n ch\u1ec9 trong m\u1ed9t bu\u1ed5i ph\u1ecfng v\u1ea5n th\u00ec th\u1eadt kh\u00f3 \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac c\u1ee7a \u1ee9ng vi\u00ean. Tuy nhi\u00ean, ch\u1ec9 c\u1ea7n \u0111\u1eb7t 1 ho\u1eb7c 2 c\u00e2u h\u1ecfi t\u1ed1t v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c d\u1ea5u hi\u1ec7u nh\u1eadn bi\u1ebft m\u1ed9t ng\u01b0\u1eddi c\u00f3 EQ cao d\u1ef1a tr\u00ean c\u00e1c ph\u1ea3n \u1ee9ng th\u00ec b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 nh\u1eadn rai ai l\u00e0 ng\u01b0\u1eddi c\u00f3 th\u1ec3 tr\u1ea3i qua c\u00e1c c\u1ea3m x\u00fac ti\u00eau c\u1ef1c nh\u01b0 gi\u1eadn d\u1eef, nghi ng\u1edd, lo l\u1eafng; ai l\u00e0 ng\u01b0\u1eddi g\u1ea7n nh\u01b0 l\u00fac n\u00e0o c\u0169ng nhanh nh\u1ea1y, l\u1ea1c quan, t\u1ef1 tin, c\u1ea3m th\u00f4ng hay h\u00f2a h\u1ee3p….<\/p>\n

\"Tr\u00ed<\/p>\n

\u0110i\u1ec1u r\u1ea5t th\u00fa v\u1ecb l\u00e0 kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u1ec1u y\u00eau c\u1ea7u m\u1ed9t m\u1ee9c \u0111\u1ed9 EQ nh\u01b0 nhau. Nghi\u00ean c\u1ee9u cho th\u1ea5y \u1edf m\u1ed9t s\u1ed1 v\u1ecb tr\u00ed nh\u1ea5t \u0111\u1ecbnh, c\u00f3 ch\u1ec9 s\u1ed1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac cao th\u1ef1c t\u1ebf l\u1ea1i \u0111\u1ed3ng ngh\u0129a v\u1edbi n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c th\u1ea5p. Nh\u00e2n t\u1ed1 ch\u00ednh quy\u1ebft \u0111\u1ecbnh li\u1ec7u r\u1eb1ng EQ c\u00f3 \u1ea3nh h\u01b0\u1edfng t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c t\u1edbi hi\u1ec7u qu\u1ea3 \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 “Emotional Labor” \u2013 lao \u0111\u1ed9ng c\u1ea3m x\u00fac.<\/p>\n

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Emotional Labor \u2013 lao \u0111\u1ed9ng c\u1ea3m x\u00fac \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 n\u1ed7 l\u1ef1c ki\u1ec3m so\u00e1t, \u0111i\u1ec1u ch\u1ec9nh c\u1ea3m x\u00fac \u1edf c\u00e1c n\u01a1i m\u00e0 ng\u01b0\u1eddi lao \u0111\u1ed9ng k\u1ef3 v\u1ecdng bi\u1ec3u l\u1ed9 c\u1ea3m x\u00fac nh\u01b0 l\u00e0 m\u1ed9t ph\u1ea7n c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

Emotional Labor c\u00f3 hai lo\u1ea1i: (1)<\/strong> l\u00e0 bi\u1ec3u l\u1ed9 c\u1ea3m x\u00fac b\u1ec1 m\u1eb7t (Surface Acting)<\/strong> \u2013 ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111i\u1ec1u ch\u1ec9nh c\u1ea3m x\u00fac theo h\u01b0\u1edbng t\u00edch c\u1ef1c do y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c nh\u01b0ng b\u1ea3n th\u00e2n kh\u00f4ng th\u1ef1c s\u1ef1 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u1ea3m x\u00fac n\u00e0y. C\u1ea3m x\u00fac v\u00e0 h\u00e0nh vi th\u1ec3 hi\u1ec7n ra b\u00ean ngo\u00e0i th\u01b0\u1eddng manh t\u00ednh “gi\u1ea3 t\u1ea1o, di\u1ec5n xu\u1ea5t”; (2) bi\u1ec3u l\u1ed9 c\u1ea3m x\u00fac chi\u1ec1u s\u00e2u (Deep Acting)<\/strong> \u2013 ng\u01b0\u1eddi lao \u0111\u1ed9ng n\u1ed7 l\u1ef1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea3m x\u00fac theo h\u01b0\u1edbng t\u00edch c\u1ef1c d\u1ef1a tr\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a b\u1ea3n th\u00e2n. C\u1ea3m x\u00fac v\u00e0 h\u00e0nh vi th\u1ec3 hi\u1ec7n ra b\u00ean ngo\u00e0i th\u01b0\u1eddng c\u00f3 chi\u1ec1u s\u00e2u v\u00e0 xu\u1ea5t ph\u00e1t t\u1eeb c\u1ea3m x\u00fac th\u1ef1c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/p>\n

Kh\u00e1i ni\u1ec7m “lao \u0111\u1ed9ng c\u1ea3m x\u00fac” \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh r\u00f5 n\u00e9t nh\u1ea5t trong ng\u00e0nh d\u1ecbch v\u1ee5 du l\u1ecbch nh\u01b0 nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n, h\u00e3ng v\u1eadn chuy\u1ec3n…, \u0111\u1ed3ng th\u1eddi ng\u00e0y c\u00e0ng c\u00f3 nhu c\u1ea7u cao v\u00e0 gia t\u0103ng v\u1ec1 nh\u00f3m lao \u0111\u1ed9ng n\u00e0y. Ngo\u00e0i ra, “lao \u0111\u1ed9ng c\u1ea3m x\u00fac” c\u0169ng ph\u1ed5 bi\u1ebfn \u1edf m\u1ed9t s\u1ed1 ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1c nh\u01b0 ng\u00e0nh y t\u1ebf (y t\u00e1, b\u00e1c s\u0129), ng\u00e0nh b\u00e1n l\u1ebb (nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng), ng\u00e2n h\u00e0ng (\u0111i\u1ec1u ph\u1ed1i vi\u00ean, giao d\u1ecbch vi\u00ean, chuy\u00ean vi\u00ean kinh doanh…), ng\u00e0nh h\u00e0ng kh\u00f4ng (ti\u1ebfp vi\u00ean h\u00e0ng kh\u00f4ng) v\u00e0 ng\u00e0nh gi\u00e1o d\u1ee5c.<\/p>\n<\/blockquote>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 2 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n (thu\u1ed9c ki\u1ec3u c\u00e2u h\u1ecfi t\u00ecnh hu\u1ed1ng v\u1edbi k\u1ebft th\u00fac m\u1edf v\u00e0 kh\u00f4ng c\u00f3 t\u00ednh d\u1eabn d\u1eaft) s\u1ebd gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c li\u1ec7u \u1ee9ng vi\u00ean ti\u1ec1m n\u0103ng c\u00f3 s\u1edf h\u1eefu ch\u1ec9 s\u1ed1 EQ cao hay kh\u00f4ng \u0111i k\u00e8m m\u1ed9t s\u1ed1 c\u00e2u tr\u1ea3 l\u1eddi th\u1ef1c t\u1ebf t\u01b0\u01a1ng \u1ee9ng.<\/p>\n

C\u00e2u h\u1ecfi 1: H\u00e3y k\u1ec3 v\u1ec1 l\u1ea7n b\u1ea1n ph\u1ea1m sai l\u1ea7m trong c\u00f4ng vi\u1ec7c?<\/h2>\n

Ng\u01b0\u1eddi c\u00f3 EQ th\u1ea5p th\u01b0\u1eddng c\u1ea3m th\u1ea5y r\u1ea5t c\u00f3 tr\u00e1ch nhi\u1ec7m v\u1edbi sai l\u1ea7m c\u1ee7a h\u1ecd.<\/p>\n

\u00a0<\/div>\n

\"Tr\u00ed<\/p>\n

Vi\u1ec7c b\u1ea1n sai l\u1ea7m ho\u00e0n to\u00e0n kh\u00f4ng v\u1ea5n \u0111\u1ec1 g\u00ec mi\u1ec5n l\u00e0 b\u1ea1n nh\u1eadn l\u1ed7i, s\u1eeda l\u1ed7i, gi\u00fap ng\u01b0\u1eddi kh\u00e1c tr\u00e1nh ph\u1ea1m ph\u1ea3i sai s\u00f3t gi\u1ed1ng b\u1ea1n v\u00e0 ti\u1ebfp t\u1ee5c c\u00f4ng vi\u1ec7c. V\u1edbi c\u00e2u h\u1ecfi n\u00e0y, m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi t\u1ed1t v\u00e0 m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi t\u1ec7 h\u1ea1i r\u1ea5t d\u1ec5 d\u00e0ng \u0111\u1ec3 ph\u00e2n bi\u1ec7t.<\/p>\n

C\u00e2u tr\u1ea3 l\u1eddi s\u1ed1 1: Ng\u01b0\u1eddi c\u00f3 EQ cao<\/strong><\/h3>\n

“S\u1ebfp \u0111\u00e3 t\u1eebng b\u1ea3o t\u00f4i t\u1ea1o sai b\u1ea3n b\u00e1o c\u00e1o nh\u01b0ng tr\u01b0\u1edbc \u0111\u00f3, khi t\u00f4i l\u00e0m xong th\u00ec ch\u1eb3ng ai n\u00f3i g\u00ec c\u1ea3. Sau khi xem l\u1ea1i, t\u00f4i nh\u1eadn ra r\u1eb1ng m\u1ed9t quy tr\u00ecnh chu\u1ea9n ch\u01b0a h\u1ec1 \u0111\u01b0\u1ee3c ban h\u00e0nh d\u01b0\u1edbi d\u1ea1ng v\u0103n b\u1ea3n v\u00e0 ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn t\u00f4i vi\u1ebft b\u00e1o c\u00e1o \u0111\u00e3 l\u00e0m theo c\u00e1ch m\u00e0 \u1edf th\u1eddi \u0111i\u1ec3m \u0111\u00f3 kh\u00f4ng c\u00f2n \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong c\u00f4ng ty. T\u00f4i r\u1ea5t t\u1ee9c gi\u1eadn v\u00e0 t\u1eeb l\u00fac \u1ea5y, t\u00f4i lu\u00f4n lu\u00f4n t\u1ef1 b\u1ea3o v\u1ec7 m\u00ecnh n\u00ean ch\u1eb3ng bao gi\u1edd t\u00f4i b\u1ecb khi\u1ec3n tr\u00e1ch b\u1edfi sai l\u1ea7m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c n\u1eefa”.<\/em><\/p>\n

C\u00e2u tr\u1ea3 l\u1eddi s\u1ed1 2: Ng\u01b0\u1eddi c\u00f3 EQ th\u1ea5p<\/strong><\/h3>\n

“D\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u00e0 t\u00f4i \u0111\u00e3 t\u1ea1m d\u1eebng to\u00e0n b\u1ed9 h\u1ec7 th\u1ed1ng \u0111\u1ec3 s\u1eeda ch\u1eefa. Sau kho\u1ea3ng v\u00e0i gi\u1edd, t\u00f4i kh\u1eafc ph\u1ee5c l\u1ed7i th\u00e0nh c\u00f4ng nh\u01b0ng ch\u00ednh l\u00fac \u0111\u00f3, t\u00f4i m\u1edbi bi\u1ebft r\u1eb1ng m\u1ed9t trong nh\u1eefng c\u1ed9ng s\u1ef1 c\u1ee7a t\u00f4i c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y r\u1ea5t nhanh v\u00e0 \u0111\u1ea3m b\u1ea3o kh\u00f4ng g\u00e2y ra thi\u1ec7t h\u1ea1i qu\u00e1 l\u1edbn khi h\u1ec7 th\u1ed1ng ng\u1eebng ho\u1ea1t \u0111\u1ed9ng. T\u00f4i \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh v\u1ed9i v\u00e0ng v\u00e0 b\u1ecb ho\u00e0n c\u1ea3nh \u00e1p \u0111\u1ea3o n\u00ean kh\u00f4ng \u0111\u01b0a ra \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn \u0111\u00fang \u0111\u1eafn. T\u00f4i c\u1ea3m th\u1ea5y x\u1ea5u h\u1ed5 khi kh\u00f4ng ngh\u0129 ra \u0111\u01b0\u1ee3c c\u00e1c gi\u1ea3i ph\u00e1p v\u00e0 th\u1ea5y b\u1ea3n th\u00e2n c\u00f2n h\u1ea1n ch\u1ebf v\u1ec1 chuy\u00ean m\u00f4n nh\u01b0ng t\u00f4i \u0111\u00e3 h\u1ecdc \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u kinh nghi\u1ec7m”.<\/em><\/p>\n

\"Tr\u00ed<\/em><\/p>\n

C\u00e2u h\u1ecfi s\u1ed1 2: H\u00e3y k\u1ec3 v\u1ec1 l\u1ea7n m\u00e0 b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c feedback \u0111\u1ea7y t\u1ee9c gi\u1eadn t\u1eeb s\u1ebfp?<\/h2>\n
\u00a0<\/div>\n

Ng\u01b0\u1eddi c\u00f3 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac lu\u00f4n t\u1ef1 nh\u1eadn th\u1ee9c, t\u1ef1 tin v\u00e0 c\u1edfi m\u1edf. H\u1ecd ph\u1edbt l\u1edd c\u00e1c ch\u1ec9 tr\u00edch mang t\u00ednh c\u00e1 nh\u00e2n n\u00ean c\u00f3 th\u1ec3 s\u1eb5n s\u00e0ng \u0111\u00f3n nh\u1eadn nh\u1eefng ph\u1ea3n h\u1ed3i (feedback) “kh\u00f3 nhai” nh\u1ea5t m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c. Trong khi \u0111\u00f3, ng\u01b0\u1eddi c\u00f3 EQ th\u1ea5p th\u01b0\u1eddng c\u1ea3m th\u1ea5y b\u1ecb x\u00fac ph\u1ea1m ho\u1eb7c t\u1ecf ra ph\u00f2ng th\u1ee7 khi nh\u1eadn \u0111\u01b0\u1ee3c email ki\u1ec3u nh\u01b0 v\u1eady. Sau \u0111\u00e2y l\u00e0 2 c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi tr\u00ean \u0111\u1ec3 b\u1ea1n tham kh\u1ea3o:<\/p>\n

C\u00e2u tr\u1ea3 l\u1eddi s\u1ed1 1: Ng\u01b0\u1eddi c\u00f3 EQ th\u1ea5p<\/h3>\n

“S\u1ebfp \u0111\u00e3 l\u1ee3i d\u1ee5ng “sai l\u1ea7m” c\u1ee7a t\u00f4i \u0111\u1ec3 g\u1eedi m\u1ed9t email v\u1edbi l\u1eddi l\u1ebd \u0111\u1ea7y s\u1ef1 kh\u00f3 ch\u1ecbu v\u1ec1 c\u00e1ch t\u00f4i \u1ee9ng x\u1eed. T\u00f4i \u0111\u1ebfn g\u1eb7p tr\u1ef1c ti\u1ebfp s\u1ebfp \u0111\u1ec3 \u0111\u1ed1i ch\u1ea5t nh\u01b0ng \u00f4ng ch\u1ee7 ch\u1eb3ng h\u1ec1 \u0111\u01b0a ra \u0111\u01b0\u1ee3c nh\u1eefng b\u1eb1ng ch\u1ee9ng x\u00e1c \u0111\u00e1ng n\u00e0o cho th\u1ea5y t\u00f4i c\u01b0 x\u1eed thi\u1ebfu l\u1ecbch s\u1ef1 n\u00ean v\u1ea5n \u0111\u1ec1 n\u00e0y t\u1ea1m l\u1eafng xu\u1ed1ng. T\u00f4i v\u1eabn c\u00f2n nh\u1edb \u00fd nguy\u00ean v\u1ee5 \u0111\u00f3 v\u00e0 c\u1ea3m th\u1ea5y \u0111\u00e1ng l\u1ebd s\u1ebfp ph\u1ea3i g\u1ea1ch b\u1ecf n\u00f3 ra kh\u1ecfi b\u1ea3n \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a t\u00f4i v\u00ec ch\u1eb3ng c\u00f3 c\u0103n c\u1ee9 g\u00ec c\u1ea3”.<\/em><\/p>\n

C\u00e2u tr\u1ea3 l\u1eddi s\u1ed1 2: Ng\u01b0\u1eddi c\u00f3 EQ cao<\/h3>\n

“Sau khi d\u00e0nh m\u1ed9t kho\u1ea3ng th\u1eddi gian \u0111\u00e1ng k\u1ec3 \u0111\u1ec3 chu\u1ea9n b\u1ecb cho bu\u1ed5i di\u1ec5n thuy\u1ebft trong kh\u00f3a \u0111\u00e0o t\u1ea1o, qu\u1ea3n l\u00fd n\u00f3i r\u1eb1ng t\u00f4i qu\u00e1 t\u1eadp trung v\u00e0o chi ti\u1ebft v\u00e0 khi\u1ebfn cho b\u00e0i thuy\u1ebft tr\u00ecnh kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111\u00fang “t\u1ea7m” c\u1ee7a n\u00f3. Feedback n\u00e0y r\u1ea5t b\u1ea5t ng\u1edd v\u00e0 d\u00f9 c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng nh\u01b0ng \u0111\u00f3 l\u00e0 th\u00f4ng tin gi\u00e1 tr\u1ecb. T\u00f4i \u0111\u00e3 kh\u00f4ng th\u1ec3 t\u1ed5 ch\u1ee9c bu\u1ed5i \u0111\u00e0o t\u1ea1o theo \u0111\u00fang k\u1ebf ho\u1ea1ch v\u00e0 quy\u1ebft \u0111\u1ecbnh c\u1eaft b\u1ecf nh\u1eefng ph\u1ea7n kh\u00f4ng c\u1ea7n thi\u1ebft \u0111\u1ec3 chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n cho l\u1ea7n t\u1edbi”.<\/em><\/p>\n

Th\u00f4ng qua vi\u1ec7c l\u1eafng nghe, c\u00e1c \u1ee9ng vi\u00ean s\u1ebd ti\u1ebft l\u1ed9 r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u li\u00ean quan \u0111\u1ebfn kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a h\u1ecd. H\u1ecd c\u00f3 v\u1ed9i v\u00e3 n\u00f3i ra th\u1ee9 \u0111\u1ea7u ti\u00ean xu\u1ea5t hi\u1ec7n trong \u0111\u1ea7u hay d\u00e0nh th\u1eddi gian c\u00e2n nh\u1eafc \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi t\u1ed1t nh\u1ea5t v\u00e0 c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o trong kho\u1ea3ng im l\u1eb7ng k\u00e9o d\u00e0i ch\u01b0a \u0111\u1ebfn 1 ph\u00fat \u0111\u00f3?<\/p>\n

Nh\u1eefng ng\u01b0\u1eddi c\u00f3 EQ cao c\u00f3 xu h\u01b0\u1edbng s\u1eed d\u1ee5ng c\u00e1c t\u1eeb ng\u1eef gi\u00e0u c\u1ea3m x\u00fac theo chi\u1ec1u h\u01b0\u1edbng t\u00edch c\u1ef1c trong khi ng\u01b0\u1eddi c\u00f3 EQ th\u1ea5p th\u00ec ng\u01b0\u1ee3c l\u1ea1i. Do v\u1eady, \u0111\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c nh\u00e2n t\u00e0i cho c\u00f4ng ty th\u00ec c\u00e1c nh\u00e0 tuy\u1ec3n d\u1ee5ng hay ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n c\u0169ng n\u00ean v\u1eadn d\u1ee5ng “th\u1ee7 thu\u1eadt t\u00e2m l\u00fd” n\u00e0y m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

46% nh\u00e2n vi\u00ean m\u1edbi ph\u1ea3i ngh\u1ec9 vi\u1ec7c trong v\u00f2ng 18 th\u00e1ng k\u1ec3 t\u1eeb khi \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0o l\u00e0m. 89% l\u00e0 do th\u00e1i \u0111\u1ed9 v\u00e0 thi\u1ebfu tr\u00ed th\u00f4ng minh c\u1ea3m x\u00fac (Emotional Intelligence) \u0111\u1ee9ng \u1edf v\u1ecb tr\u00ed th\u1ee9 hai trong danh s\u00e1ch c\u00e1c nguy\u00ean nh\u00e2n khi\u1ebfn h\u1ecd “gi\u1eefa \u0111\u01b0\u1eddng \u0111\u1ee9t g\u00e1nh”.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[452],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41213"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=41213"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41213\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=41213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=41213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=41213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}