{"id":41225,"date":"2023-12-10T02:34:48","date_gmt":"2023-12-10T02:34:48","guid":{"rendered":"https:\/\/masterskills.org\/blog\/muon-nhan-vien-lam-viec-cham-chi-hon-lanh-dao-hay-the-hien-su-dong-cam.html"},"modified":"2023-12-13T04:47:14","modified_gmt":"2023-12-13T04:47:14","slug":"muon-nhan-vien-lam-viec-cham-chi-hon-lanh-dao-hay-the-hien-su-dong-cam","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/muon-nhan-vien-lam-viec-cham-chi-hon-lanh-dao-hay-the-hien-su-dong-cam.html","title":{"rendered":"Mu\u1ed1n nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 h\u01a1n, l\u00e3nh \u0111\u1ea1o h\u00e3y th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m"},"content":{"rendered":"
\n

M\u1ed9t nghi\u00ean c\u1ee9u m\u1edbi \u0111\u00e2y kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u00e2n vi\u00ean c\u00f3 kh\u1ea3 n\u0103ng s\u1ebd khi\u1ebfn ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p th\u00e0nh c\u00f4ng h\u01a1n n\u1eefa.<\/strong><\/p>\n

Nghi\u00ean c\u1ee9u n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi Businessolver \u2013 m\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 qu\u1ea3n l\u00fd c\u00e1c qu\u1ef9 ph\u00fac l\u1ee3i cho ng\u01b0\u1eddi lao \u0111\u1ed9ng \u2013 cho th\u1ea5y nh\u00e2n vi\u00ean nhi\u1ec1u kh\u1ea3 n\u0103ng mu\u1ed1n l\u00e0m vi\u1ec7c cho m\u1ed9t \u00f4ng ch\u1ee7 m\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m t\u01b0 t\u00ecnh c\u1ea3m c\u1ee7a h\u1ecd. H\u01a1n th\u1ebf n\u1eefa, h\u1ecd c\u00f2n l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 h\u01a1n v\u00e0 mu\u1ed1n c\u1ed1ng hi\u1ebfn nhi\u1ec1u h\u01a1n cho t\u1ed5 ch\u1ee9c.<\/p>\n

C\u1ee5 th\u1ec3, 56% s\u1ed1 c\u00f4ng nh\u00e2n tham gia kh\u1ea3o s\u00e1t cho th\u1ea5y h\u1ecd mu\u1ed1n l\u00e0m vi\u1ec7c cho m\u1ed9t c\u00f4ng ty m\u00e0 ban l\u00e3nh \u0111\u1ea1o th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a h\u1ecd, 35% n\u00f3i r\u1eb1ng h\u1ecd s\u1ebd “nh\u1ea3y vi\u1ec7c” sang l\u00e0m cho m\u1ed9t doanh nghi\u1ec7p kh\u00e1c \u2013 n\u01a1i kh\u00f4ng c\u00f3 s\u1ef1 ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed v\u1ec1 tu\u1ed5i t\u00e1c, ch\u1ee7ng t\u1ed9c, gi\u1edbi t\u00ednh, v\u00f9ng mi\u1ec1n, quan \u0111i\u1ec3m ch\u00ednh tr\u1ecb, d\u00e2n t\u1ed9c hay c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c; ti\u1ec1n l\u01b0\u01a1ng \u0111\u01b0\u1ee3c tr\u1ea3 d\u1ef1a tr\u00ean th\u1ef1c l\u1ef1c v\u00e0 m\u1ed9t v\u1ecb s\u1ebfp bi\u1ebft th\u00f4ng c\u1ea3m cho ng\u01b0\u1eddi lao \u0111\u1ed9ng. Ngo\u00e0i ra, 40% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi s\u1ebd s\u1eb5n s\u00e0ng l\u00e0m vi\u1ec7c ngo\u00e0i gi\u1edd n\u1ebfu nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u1ea5u hi\u1ec3u \u0111\u00f3ng g\u00f3p v\u00e0 n\u1ed7 l\u1ef1c c\u1ee7a h\u1ecd.<\/p>\n

\"C\u1ea3m<\/p>\n

Theo t\u00e1c gi\u1ea3 nghi\u00ean c\u1ee9u, “trong m\u1ed9t t\u1ed5 ch\u1ee9c kinh doanh \u2013 n\u01a1i m\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m \u0111\u01b0\u1ee3c \u01b0u ti\u00ean th\u00ec m\u1ecdi ng\u01b0\u1eddi s\u1ebd s\u1eb5n s\u00e0ng v\u01b0\u1ee3t qua c\u00e1c gi\u1edbi h\u1ea1n do ch\u00ednh h\u1ecd thi\u1ebft l\u1eadp, trung th\u00e0nh h\u01a1n v\u00e0 mu\u1ed1n c\u1ed1ng hi\u1ebfn h\u1ebft m\u00ecnh cho s\u1ee9 m\u1ec7nh c\u1ee7a t\u1ed5 ch\u1ee9c. Th\u1eadm ch\u00ed, h\u1ecd c\u00f2n l\u00e0 nh\u00e2n t\u1ed1 g\u00f3p ph\u1ea7n t\u0103ng ch\u1ec9 s\u1ed1 NPS (Net promoter core) \u2013 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng”.<\/em><\/p>\n

Tuy nhi\u00ean, v\u1ea5n \u0111\u1ec1 \u1edf \u0111\u00e2y l\u00e0 nhi\u1ec1u nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u00e1nh gi\u00e1 qu\u00e1 cao kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng: 60% CEO kh\u1eb3ng \u0111\u1ecbnh c\u00f4ng ty c\u1ee7a m\u00ecnh lu\u00f4n duy tr\u00ec th\u00e1i \u0111\u1ed9 c\u1ea3m th\u00f4ng trong v\u0103n h\u00f3a l\u00e0m vi\u1ec7c, trong khi ch\u01b0a \u0111\u1ea7y \u00bc ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y. Ngo\u00e0i ra, 31% nh\u00e2n vi\u00ean tin r\u1eb1ng doanh nghi\u1ec7p m\u00e0 h\u1ecd \u0111ang l\u00e0m vi\u1ec7c quan t\u00e2m \u0111\u1ebfn l\u1ee3i nhu\u1eadn nhi\u1ec1u h\u01a1n l\u00e0 ch\u00ednh h\u1ecd.<\/p>\n

“B\u00e1o c\u00e1o \u0111\u00e3 ch\u1ec9 ra \u0111\u01b0\u1ee3c m\u1ed9t kho\u1ea3ng c\u00e1ch kh\u00e1 l\u1edbn gi\u1eefa CEO v\u00e0 nh\u00e2n vi\u00ean khi x\u00e9t \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng c\u1ea3m”<\/em>, Jon Shanathan \u2013 CEO c\u1ee7a Businessolver cho bi\u1ebft.<\/p>\n

M\u1ed9t s\u1ed1 l\u01b0\u1ee3ng l\u1edbn ng\u01b0\u1eddi tham gia cu\u1ed9c \u0111i\u1ec1u tra \u2013 kho\u1ea3ng 46% n\u00f3i r\u1eb1ng l\u00e3nh \u0111\u1ea1o c\u00f4ng ty n\u00ean t\u1ea1o ra b\u1ea7u kh\u00f4ng kh\u00ed h\u00e0i h\u00f2a cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi b\u1eb1ng c\u00e1ch l\u00e0m cho tinh th\u1ea7n c\u1ea3m th\u00f4ng lan t\u1ecfa kh\u1eafp t\u1ed5 ch\u1ee9c.<\/p>\n

C\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u khuy\u00ean c\u00e1c ch\u1ee7 doanh nghi\u1ec7p n\u00ean l\u00e0m t\u1ed1t h\u01a1n nhi\u1ec7m v\u1ee5 hu\u1ea5n luy\u1ec7n c\u00e1c qu\u1ea3n l\u00fd c\u1ea5p d\u01b0\u1edbi th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi lao \u0111\u1ed9ng m\u1ed7i khi giao ti\u1ebfp v\u1edbi h\u1ecd. Nghi\u00ean c\u1ee9u nh\u1eadn th\u1ea5y r\u1eb1ng 3 h\u00e0nh vi ph\u1ea3n \u00e1nh m\u1ed9t c\u00f4ng ty ch\u00fa tr\u1ecdng x\u00e2y d\u1ef1ng “v\u0103n h\u00f3a c\u1ea3m th\u00f4ng” \u0111\u00f3 l\u00e0 l\u1eafng nghe nhi\u1ec1u h\u01a1n n\u00f3i, ki\u00ean nh\u1eabn v\u00e0 d\u00e0nh th\u1eddi gian \u0111\u1ec3 n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi t\u1eebng ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/strong><\/p>\n

Adam Waytz \u2013 ph\u00f3 gi\u00e1o s\u01b0 nghi\u00ean c\u1ee9u v\u1ec1 l\u0129nh v\u1ef1c qu\u1ea3n tr\u1ecb v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c t\u1ea1i tr\u01b0\u1eddng qu\u1ea3n tr\u1ecb Kellogg c\u1ee7a \u0110\u1ea1i h\u1ecdc Northwestern cho bi\u1ebft “Nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh nghi\u00ean c\u1ee9u kh\u00e1c c\u0169ng \u0111\u00e3 b\u1eaft \u0111\u1ea7u c\u00f3 nh\u1eefng b\u1eb1ng ch\u1ee9ng th\u1ec3 hi\u1ec7n r\u1eb1ng \u0111\u1ed3ng c\u1ea3m l\u00e0 y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean s\u1ef1 th\u1ed1ng nh\u1ea5t trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c v\u00e0 c\u00f3 \u1ea3nh h\u01b0\u1edfng quan tr\u1ecdng t\u1edbi l\u1ee3i nhu\u1eadn r\u00f2ng c\u1ee7a doanh nghi\u1ec7p”.<\/em><\/p>\n

\"C\u1ea3m<\/p>\n

\u00a0<\/div>\n

Nh\u1eefng nghi\u00ean c\u1ee9u n\u00e0y \u0111\u00e3 g\u00f3p ph\u1ea9n kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c l\u00e3nh \u0111\u1ea1o c\u1ea7n quan t\u00e2m s\u00e2u s\u1eafc h\u01a1n t\u1edbi vi\u1ec7c th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac v\u00e0 cu\u1ed9c s\u1ed1ng ri\u00eang c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 5 h\u00e0nh vi th\u1ec3 hi\u1ec7n s\u1ef1 c\u1ea3m th\u00f4ng m\u00e0 m\u1ed7i c\u00f4ng ty c\u1ea7n quan t\u00e2m nhi\u1ec1u h\u01a1n n\u1eefa, \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p d\u1ef1a tr\u00ean \u00fd ki\u1ebfn c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean tham gia kh\u1ea3o s\u00e1t:<\/p>\n

V\u1eady th\u00ec t\u1eeb b\u00e2y gi\u1edd, c\u00e1c l\u00e3nh \u0111\u1ea1o c\u1ea7n quan t\u00e2m nhi\u1ec1u h\u01a1n t\u1edbi suy ngh\u0129, c\u1ea3m x\u00fac v\u00e0 cu\u1ed9c s\u1ed1ng c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 t\u1ea1i c\u00f4ng ty c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi, khuy\u1ebfn kh\u00edch ph\u00e1t tri\u1ec3n “v\u0103n h\u00f3a c\u1ea3m th\u00f4ng” v\u00e0 chia s\u1ebb. <\/span><\/p>\n

Ch\u00fa th\u00edch<\/span>: Nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c d\u1ef1a tr\u00ean c\u00e1c kh\u1ea3o s\u00e1t v\u1edbi s\u1ef1 tham gia c\u1ee7a 1.730 ng\u01b0\u1eddi M\u1ef9 tr\u01b0\u1edfng th\u00e0nh, bao g\u1ed3m 165 CEO t\u1ea1i c\u00e1c c\u00f4ng ty v\u1edbi h\u01a1n 100 nh\u00e2n vi\u00ean, 100 chuy\u00ean gia v\u1ec1 l\u0129nh v\u1ef1c nh\u00e2n s\u1ef1 v\u00e0 740 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c to\u00e0n th\u1eddi gian (kh\u00f4ng ph\u1ea3i l\u00e0 CEO hay chuy\u00ean gia HR).<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t nghi\u00ean c\u1ee9u m\u1edbi \u0111\u00e2y kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u00e2n vi\u00ean c\u00f3 kh\u1ea3 n\u0103ng s\u1ebd khi\u1ebfn ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p th\u00e0nh c\u00f4ng h\u01a1n n\u1eefa.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[452],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41225"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=41225"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41225\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=41225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=41225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=41225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}