{"id":41482,"date":"2023-12-10T02:45:07","date_gmt":"2023-12-10T02:45:07","guid":{"rendered":"https:\/\/masterskills.org\/blog\/3-cach-giup-ban-lay-lai-binh-tinh-trong-cac-cuoc-tro-chuyen-cang-thang.html"},"modified":"2024-03-09T10:28:14","modified_gmt":"2024-03-09T03:28:14","slug":"3-cach-giup-ban-lay-lai-binh-tinh-trong-cac-cuoc-tro-chuyen-cang-thang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/3-cach-giup-ban-lay-lai-binh-tinh-trong-cac-cuoc-tro-chuyen-cang-thang.html","title":{"rendered":"3 c\u00e1ch gi\u00fap b\u1ea1n l\u1ea5y l\u1ea1i b\u00ecnh t\u0129nh trong c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u0103ng th\u1eb3ng"},"content":{"rendered":"
Th\u1eadt kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 gi\u1eef \u0111\u01b0\u1ee3c b\u00ecnh t\u0129nh v\u00e0 duy tr\u00ec s\u1ef1 k\u1ebft n\u1ed1i khi m\u1ecdi th\u1ee9 b\u1eaft \u0111\u1ea7u “n\u00f3ng l\u00ean” trong bu\u1ed5i h\u1ecdp, \u0111\u00e0m ph\u00e1n hay c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00f4ng th\u01b0\u1eddng. T\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u \u00edt nhi\u1ec1u \u0111\u00e3 t\u1eebng tr\u1ea3i qua m\u1ed9t v\u00e0i t\u00ecnh hu\u1ed1ng nh\u01b0 v\u1eady. C\u00f3 l\u1ebd b\u1ea1n \u0111\u00e3 n\u00f3i m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 khi\u1ebfn sau n\u00e0y b\u1ea1n v\u00f4 c\u00f9ng h\u1ed1i ti\u1ebfc hay c\u1ea3m th\u1ea5y b\u1ebf t\u1eafc khi c\u1ed1 g\u1eafng ch\u1ee9ng minh b\u1ea1n \u0111\u00fang v\u00e0 cu\u1ed1i c\u00f9ng kh\u00f4ng th\u1ec3 nh\u00ecn ra \u0111\u01b0\u1ee3c m\u1ed9t b\u1ee9c tranh l\u1edbn h\u01a1n. C\u00f3 l\u1ebd, b\u1ea1n \u0111\u00e3 ph\u00e1 h\u1ee7y ni\u1ec1m tin v\u00e0o m\u1ed9t m\u1ed1i quan h\u1ec7 s\u00e2u s\u1eafc v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, kh\u00e1ch h\u00e0ng, nh\u00e0 cung c\u1ea5p hay ch\u1ed3ng ho\u1eb7c con c\u00e1i c\u1ee7a b\u1ea1n. V\u00e0 nh\u1eefng l\u00fac \u0111\u00f3, b\u1ea1n ch\u1ec9 \u01b0\u1edbc g\u00ec c\u00f3 m\u1ed9t “n\u00fat reset” \u0111\u1ec3 l\u00e0m l\u1ea1i t\u1ea5t c\u1ea3. \u0110\u1ee9ng tr\u01b0\u1edbc nh\u1eefng t\u00ecnh hu\u1ed1ng \u0111\u00f3, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 bi\u1ebfn c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u0103ng th\u1eb3ng tr\u1edf th\u00e0nh c\u00e1c bu\u1ed5i th\u1ea3o lu\u1eadn mang t\u00ednh ch\u1ea5t x\u00e2y d\u1ef1ng? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 3 l\u1eddi khuy\u00ean gi\u1eef b\u00ecnh t\u0129nh khi r\u01a1i v\u00e0o nh\u1eefng t\u00ecnh hu\u1ed1ng nh\u01b0 v\u1eady \u0111\u01b0\u1ee3c chia s\u1ebb b\u1edfi t\u00e1c gi\u1ea3 Amy Jen Su<\/strong> – \u0111\u1ed3ng s\u00e1ng l\u1eadp v\u00e0 \u0111\u1ed1i t\u00e1c qu\u1ea3n l\u00fd c\u1ee7a Paravis Partners <\/strong>– c\u00f4ng ty chuy\u00ean cung c\u1ea5p c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ph\u00e1t tri\u1ec3n kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o v\u00e0 hu\u1ea5n luy\u1ec7n \u0111i\u1ec1u h\u00e0nh cho nh\u1eefng ch\u1ee7 kinh doanh nh\u1ecf. Ngo\u00e0i ra, c\u00f4 c\u0169ng l\u00e0 \u0111\u1ed3ng t\u00e1c gi\u1ea3 (c\u00f9ng v\u1edbi Muriel Maignan Wilkins<\/strong>) c\u1ee7a cu\u1ed1n s\u00e1ch Own the Room: Discover Your Signature Voice to Master Your Leadership Presence.<\/strong><\/p>\n

<\/strong><\/p>\n

1. Quan s\u00e1t c\u00e1c \u0111i\u1ec3m t\u1edbi h\u1ea1n<\/h2>\n

Khi m\u1ed9t cu\u1ed9c tranh lu\u1eadn s\u00f4i n\u1ed5i, l\u00e0nh m\u1ea1nh s\u1eafp ph\u00e1t tri\u1ec3n theo chi\u1ec1u h\u01b0\u1edbng ti\u00eau c\u1ef1c th\u00ec \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean l\u00e0 b\u1ea1n c\u1ea7n nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c c\u00e1c d\u1ea5u hi\u1ec7u cho th\u1ea5y c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh s\u1eafp “b\u00f9ng n\u1ed5”<\/strong>. Ch\u1ec9 c\u00f3 b\u1ea1n m\u1edbi bi\u1ebft \u0111i\u1ec1u g\u00ec x\u1ea3y ra trong t\u00e2m tr\u00ed b\u1ea1n b\u00e1o hi\u1ec7u cho h\u00e0nh \u0111\u1ed9ng “\u0111\u00e1nh tr\u1ea3 hay b\u1ecf ch\u1ea1y” s\u1ebd \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t, hay c\u00f2n \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi thu\u1eadt ng\u1eef “fight or flight”<\/em> (trong khoa h\u1ecdc, “fight or flight” \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch l\u00e0 khi b\u1ecb stress th\u00ec c\u01a1 th\u1ec3 s\u1ebd ti\u1ebft ra hormone \u0111\u1ec3 chu\u1ea9n b\u1ecb tinh th\u1ea7n cho m\u1ed9t cu\u1ed9c chi\u1ebfn, m\u1ed9t l\u00e0 ch\u1ea1y tho\u00e1t th\u00e2n, hai l\u00e0 chi\u1ebfn \u0111\u1ea5u cho t\u1edbi khi k\u1ebb kh\u00e1c thua cu\u1ed9c). Theo Amy Gallo<\/strong>, t\u00e1c gi\u1ea3 c\u1ee7a cu\u1ed1n HBR Guide to Managing Conflict at Work<\/strong> (T\u1ea1m d\u1ecbch: C\u1ea9m nang h\u01b0\u1edbng d\u1eabn c\u1ee7a HBR \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c<\/em>) th\u00ec t\u00edn hi\u1ec7u t\u1ed1t nh\u1ea5t \u0111\u00f3 l\u00e0 “ph\u1ea3n \u1ee9ng v\u1eadt l\u00fd c\u1ee7a c\u01a1 th\u1ec3 khi b\u1eaft \u0111\u1ea7u c\u1ea3m th\u1ea5y b\u1ecb \u0111e d\u1ecda. Tim \u0111\u1eadp nhanh, khu\u00f4n m\u1eb7t b\u1ea1n n\u00f3ng r\u1ef1c l\u00ean v\u00e0 h\u01a1i th\u1edf g\u1ea5p h\u01a1n”.<\/em> X\u00e9t v\u1ec1 t\u00e2m l\u00fd h\u1ecdc khi nh\u1eefng tri\u1ec7u ch\u1ee9ng n\u00e0y xu\u1ea5t hi\u1ec7n th\u00ec theo Gallo “r\u1ee7i ro l\u00e0 kh\u00f4ng th\u1ec3 truy c\u1eadp v\u00e0o v\u00f9ng v\u1ecf n\u00e3o ph\u00eda tr\u01b0\u1edbc (trung t\u00e2m l\u00fd lu\u1eadn) v\u00e0 sau \u0111\u00f3, s\u1ebd r\u1ea5t kh\u00f3 kh\u0103n trong vi\u1ec7c ki\u1ec3m so\u00e1t ch\u00ednh b\u1ea3n th\u00e2n m\u1ed7i ng\u01b0\u1eddi”.<\/em> Rick Juneja<\/strong> – ph\u00f3 ch\u1ee7 t\u1ecbch c\u1ea5p cao (Senior Vice President) c\u1ee7a b\u1ed9 ph\u1eadn Client Success<\/strong> t\u1ea1i Opower<\/strong> hi\u1ec7n \u0111ang l\u00e3nh \u0111\u1ea1o m\u1ed9t nh\u00f3m g\u1ed3m 145 ng\u01b0\u1eddi c\u00f3 vai tr\u00f2 ph\u00e2n ph\u1ed1i ph\u1ea7n m\u1ec1m v\u00e0 d\u1ecbch v\u1ee5 t\u1edbi kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u cho r\u1eb1ng “Khi c\u00f3 sai s\u00f3t, kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i ch\u00fang t\u00f4i gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 th\u1eadt nhanh v\u00e0 \u0111\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 c\u00f4ng vi\u1ec7c d\u1ec5 d\u00e0ng. Gi\u1eef \u0111\u01b0\u1ee3c b\u00ecnh t\u0129nh m\u1edbi l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng”.<\/em> Juneja khuy\u1ebfn kh\u00edch c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m theo d\u00f5i ph\u1ea3n \u1ee9ng c\u1ee7a m\u00ecnh v\u00e0 s\u1ef1 thay \u0111\u1ed5i trong ph\u1ea3n \u1ee9ng c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c. “N\u1ebfu nh\u00ecn th\u1ea5y m\u1ed9t ng\u01b0\u1eddi d\u1ed3n s\u1ee9c n\u1eb7ng c\u01a1 th\u1ec3 v\u00e0o m\u1ed9t b\u1ed9 ph\u1eadn n\u00e0o \u0111\u00f3 (tay\/ch\u00e2n), khoanh tay tr\u01b0\u1edbc ng\u1ef1c hay b\u1eaft \u0111\u1ea7u \u0111\u01b0a ra c\u00e1c c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch d\u1ed3n d\u1eadp th\u00ec c\u00f3 th\u1ec3 b\u1ea1n s\u1ebd b\u1eaft \u0111\u1ea7u ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t t\u00ecnh hu\u1ed1ng nghi\u00eam tr\u1ecdng. Thay v\u00ec c\u1ed1 g\u1eafng ph\u1ea3n \u1ee9ng l\u1ea1i c\u00e1c h\u00e0nh vi \u0111\u00f3, h\u00e3y \u1edf nguy\u00ean t\u1ea1i v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh”<\/em>. Gallo \u0111\u1ed3ng t\u00ecnh r\u1eb1ng “Hi\u1ec7n t\u01b0\u1ee3ng l\u00e2y lan c\u1ea3m x\u00fac l\u00e0 c\u00f3 th\u1eadt n\u00ean m\u1ed9t khi ai \u0111\u00f3 b\u1eaft \u0111\u1ea7u c\u1ea3m th\u1ea5y n\u00f3ng l\u00ean, r\u1ea5t d\u1ec5 khi\u1ebfn ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n c\u0169ng nh\u01b0 v\u1eady v\u00e0 c\u00f3 th\u1ec3 hai ng\u01b0\u1eddi s\u1ebd b\u1eaft \u0111\u1ea7u b\u01b0\u1edbc v\u00e0o cu\u1ed9c tranh c\u00e3i k\u1ecbch li\u1ec7t”.<\/em><\/p>\n

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2. T\u1eadp trung v\u00e0o th\u1ee9 g\u00ec \u0111\u00f3 h\u1eefu h\u00ecnh l\u1ea5y l\u1ea1i b\u00ecnh t\u0129nh<\/h2>\n

B\u1edfi v\u00ec c\u00e1c ph\u1ea3n \u1ee9ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n ra b\u00ean ngo\u00e0i r\u1ea5t m\u1ea1nh m\u1ebd n\u00ean h\u00e3y mang s\u1ef1 t\u1eadp trung v\u00e0o ch\u00ednh c\u00e1c bi\u1ec3u hi\u1ec7n b\u00ean ngo\u00e0i \u0111\u00f3 \u0111\u1ec3 gi\u1eef b\u00ecnh t\u0129nh. Theo Gallo, \u0111\u1ea7u ti\u00ean v\u00e0 tr\u01b0\u1edbc h\u1ebft l\u00e0<\/strong> th\u1edf<\/strong>. “B\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c \u0111\u1ed9ng t\u00e1c th\u1edf s\u00e2u, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o c\u01a1 th\u1ec3 m\u00ecnh v\u00e0 h\u1ea1n ch\u1ebf c\u00e1c ph\u1ea3n \u1ee9ng”<\/em>. S\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt 4 – 7 – 8 <\/strong>\u0111\u1ec3 c\u00f3 k\u1ebft qu\u1ea3 nhanh nh\u1ea5t, ngh\u0129a l\u00e0 \u0111\u1ebfm t\u1eeb 1 \u0111\u1ebfn 4 \u0111\u1ec3 th\u1edf v\u00e0o<\/strong>, gi\u1eef h\u01a1i th\u1edf v\u00e0 \u0111\u1ebfm t\u1eeb 1 \u0111\u1ebfn 7<\/strong>, sau \u0111\u00f3 \u0111\u1ebfm t\u1eeb 1 \u0111\u1ebfn 8 \u0111\u1ec3 th\u1edf ra<\/strong>. \u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt th\u1edf \u0111\u01b0\u1ee3c t\u00ecm ra b\u1edfi nh\u00e0 v\u1eadt l\u00fd v\u00e0 l\u00e0 t\u00e1c gi\u1ea3 c\u1ee7a r\u1ea5t nhi\u1ec1u cu\u1ed1n s\u00e1ch v\u1ec1 s\u1ee9c kh\u1ecfe v\u00e0 y h\u1ecdc, ti\u1ebfn s\u0129 Andrew Weil<\/strong>, m\u00f4 t\u1ea3 k\u1ef9 thu\u1eadt n\u00e0y nh\u01b0 l\u00e0 m\u1ed9t “li\u1ec7u ph\u00e1p an th\u1ea7n t\u1ef1 nhi\u00ean cho h\u1ec7 th\u1ea7n kinh”<\/em>, gi\u00fap b\u1ea1n qu\u00ean \u0111i nh\u1eefng \u00fd ngh\u0129 c\u0103ng th\u1eb3ng v\u00e0 h\u01b0\u1edbng ch\u00fa \u00fd t\u1edbi s\u1ef1 b\u00ecnh l\u1eb7ng. H\u00e3y s\u1eed d\u1ee5ng n\u00f3 b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 \u0111i\u1ec1u g\u00ec kh\u00f3 ch\u1ecbu x\u1ea3y ra tr\u01b0\u1edbc khi b\u1ea1n c\u00f3 ph\u1ea3n \u1ee9ng.<\/p>\n

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Ngo\u00e0i vi\u1ec7c th\u1edf th\u00ec ch\u1ea1m v\u00e0o \u0111\u1ed3 v\u1eadt xung quanh b\u1ea1n v\u00e0 nh\u1eadn bi\u1ebft c\u00e1c c\u1ea3m gi\u00e1c c\u0169ng l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p th\u00fa v\u1ecb. Ch\u1eb3ng h\u1ea1n, theo Gallo, h\u00e3y “\u0111\u1eb7t b\u00e0n tay l\u00ean b\u00e0n, c\u1ea3m nh\u1eadn b\u00e0n ch\u00e2n b\u1ea1n tr\u00ean m\u1eb7t \u0111\u1ea5t, \u0111\u1ec3 \u00fd t\u1edbi \u0111\u00f4i ch\u00e2n \u0111ang du\u1ed7i th\u1eb3ng tr\u00ean gh\u1ebf v\u00e0 \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 kh\u00f4ng \u0111\u1ec3 suy ngh\u0129 b\u1ecb m\u1eafc k\u1eb9t trong \u0111\u1ea7u”.<\/em> B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i s\u1ef1 ch\u00fa \u00fd b\u1eb1ng c\u00e1ch nh\u00ecn l\u00ean c\u00e1c t\u00e1c ph\u1ea9m ngh\u1ec7 thu\u1eadt tr\u00ean t\u01b0\u1eddng hay quan s\u00e1t k\u00edch th\u01b0\u1edbc c\u1ee7a c\u0103n ph\u00f2ng ho\u1eb7c b\u1ea5t c\u1ee9 th\u1ee9 g\u00ec gi\u00fap b\u1ea1n t\u0103ng c\u1ea3m nh\u1eadn v\u1ec1 \u0111\u1ed9 l\u1edbn c\u1ee7a kh\u00f4ng gian. N\u1ebfu ch\u1ec9 c\u1ea3m th\u1ea5y c\u1ea7n ph\u1ea3i “t\u1ef1 v\u1ec7” hay d\u1ed3n tr\u1ecdng l\u01b0\u1ee3ng c\u01a1 th\u1ec3 l\u00ean hai ch\u00e2n th\u00ec b\u1ea1n s\u1ebd m\u1ecdi th\u1ee9 xung quanh r\u1ea5t h\u1ea1n h\u1eb9p v\u00e0 lu\u00f4n c\u1ea3m th\u1ea5y b\u00ed b\u00e1ch. Vi\u1ec7c thay \u0111\u1ed5i s\u1ef1 ch\u00fa \u00fd v\u00e0o m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 h\u1eefu h\u00ecnh s\u1ebd gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng h\u01a1n khi mu\u1ed1n kh\u1eb3ng \u0111\u1ecbnh quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh trong c\u00e1c cu\u1ed9c tranh lu\u1eadn c\u0103ng th\u1eb3ng. H\u00e3y nh\u1eafc nh\u1edf th\u00e2n r\u1eb1ng cu\u1ed9c h\u1ecdp kh\u00f4ng ph\u1ea3i \u0111\u1ec3 ch\u1ee9ng minh ai \u0111\u00fang, ai sai hay ai th\u00f4ng minh nh\u1ea5t trong ph\u00f2ng m\u00e0 l\u00e0 \u0111\u1ec3 gi\u1ea3i quy\u1ebft ng\u00e2n s\u00e1ch, t\u00ecm ki\u1ebfm m\u1ed9t m\u1ee9c gi\u00e1 h\u1ee3p l\u00fd, \u0111\u01b0a ra m\u1ed9t th\u00f4ng \u0111i\u1ec7p kh\u00f3 kh\u0103n v\u1edbi s\u1ef1 t\u00f4n tr\u1ecdng hay t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p chung. \u0110\u1eebng tr\u1edf th\u00e0nh “con m\u1ed3i” cho ng\u01b0\u1eddi kh\u00e1c khi n\u1ed7 l\u1ef1c gi\u00e0nh l\u1ea5y m\u1ecdi th\u1ee9 v\u1ec1 ph\u00eda m\u00ecnh.<\/p>\n

\u00a0<\/div>\n

3. Th\u1ea5u c\u1ea3m v\u00e0 t\u1ea1o c\u1ea7u n\u1ed1i<\/h2>\n

M\u1ed9t quan \u0111i\u1ec3m kh\u00e1ch quan h\u01a1n l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 mang s\u1ef1 th\u1ea5u c\u1ea3m<\/strong> (th\u00f4ng c\u1ea3m v\u00e0 th\u1ea5u hi\u1ec3u nh\u1eefng g\u00ec ng\u01b0\u1eddi kh\u00e1c n\u00f3i) v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n. Juneja th\u01b0\u1eddng xuy\u00ean khuy\u00ean nh\u00f3m c\u1ee7a m\u00ecnh r\u1eb1ng: “H\u00e3y \u0111\u1ec3 cho ng\u01b0\u1eddi kh\u00e1c th\u1ec3 hi\u1ec7n s\u1ef1 b\u1ea5t b\u00ecnh c\u1ee7a h\u1ecd, \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd c\u1ea3m th\u1ea5y nh\u1eefng g\u00ec n\u00f3i ra lu\u00f4n \u0111\u01b0\u1ee3c nghe v\u00e0 \u0111\u01b0\u1ee3c gi\u1ea3i t\u1ecfa m\u1ecdi n\u1ed7i ni\u1ec1m”.<\/em> Gallo c\u0169ng \u0111\u1ed3ng \u00fd v\u1edbi kh\u1eb3ng \u0111\u1ecbnh: “\u0110i\u1ec1u t\u00f4i th\u01b0\u1eddng th\u1ea5y trong c\u00e1c cu\u1ed9c xung \u0111\u1ed9t \u0111\u00f3 l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1eaft \u0111\u1ea7u gi\u1eadn d\u1eef v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c ch\u1ec9 mu\u1ed1n l\u00ean ti\u1ebfng \u0111\u1ec3 l\u1ea5n \u00e1t. \u0110\u1eebng nh\u01b0 v\u1eady, thay v\u00e0o \u0111\u00f3, h\u00e3y t\u1ea1m ng\u01b0ng nhu c\u1ea7u \u0111\u01b0\u1ee3c ch\u1ee9ng t\u1ecf m\u00ecnh \u0111\u00fang v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c l\u1eafng nghe s\u1ebd t\u1ed1t h\u01a1n”.<\/em><\/p>\n

<\/em><\/p>\n

Th\u1ea5u c\u1ea3m kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 \u0111\u1ed3ng \u00fd, c\u0169ng kh\u00f4ng gi\u1ed1ng v\u1edbi nh\u01b0\u1ee3ng b\u1ed9, b\u1ecb \u0111\u1ed9ng hay cho ph\u00e9p ng\u01b0\u1eddi kh\u00e1c s\u1ec9 nh\u1ee5c m\u00ecnh. H\u00e3y nh\u1eadn ra r\u1eb1ng b\u1ea1n \u0111ang nh\u01b0\u1eddng nh\u1ed7 cho c\u00e1c c\u1ea3m x\u00fac gi\u00fap b\u1ea1n th\u01b0 gi\u00e3n. B\u1eb1ng c\u00e1ch cho ph\u00e9p ng\u01b0\u1eddi kh\u00e1c \u0111\u01b0\u1ee3c tr\u00fat gi\u1eadn, b\u1ea1n s\u1ebd b\u1eaft \u0111\u1ea7u k\u1ebft n\u1ed1i v\u1edbi c\u00e1c th\u00f4ng tin quan tr\u1ecdng gi\u00fap thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa b\u1ea1n v\u00e0 ng\u01b0\u1eddi \u0111\u00f3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 minh h\u1ecda c\u1ee7a “c\u00e2y c\u1ea7u” c\u00f3 th\u1ec3 \u0111\u01b0a b\u1ea1n \u0111\u1ebfn v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p c\u00f3 t\u00ednh x\u00e2y d\u1ef1ng h\u01a1n khi cu\u1ed9c h\u1ed9i tho\u1ea1i tr\u1edf n\u00ean c\u0103ng th\u1eb3ng.<\/p>\n

Th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m c\u1ee7a b\u1ea1n<\/h3>\n

M\u1ed9t l\u1ea7n n\u1eefa, gi\u1eef b\u00ecnh t\u0129nh kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 th\u1ee5 \u0111\u1ed9ng ho\u1eb7c nh\u00e2n nh\u01b0\u1ee3ng. Trong th\u1ef1c t\u1ebf, ng\u01b0\u1eddi kh\u00e1c c\u1ea7n c\u1ea3m nh\u1eadn s\u1ef1 quan t\u00e2m c\u1ee7a b\u1ea1n t\u1edbi v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd qua l\u1eddi n\u00f3i ho\u1eb7c ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 m\u00e0 b\u1ea1n s\u1eed d\u1ee5ng. Do v\u1eady, h\u00e3y th\u1ec3 hi\u1ec7n c\u00e1c h\u00e0nh vi c\u1eed ch\u1ec9 c\u1ee7a b\u1ea1n cho ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 h\u1ecd bi\u1ebft r\u1eb1ng b\u1ea1n \u0111ang th\u1ef1c s\u1ef1 ch\u00fa \u00fd v\u00e0 c\u1ed1 g\u1eafng \u1edf c\u00f9ng ph\u00eda v\u1edbi h\u1ecd. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i nh\u01b0 sau: “T\u00f4i c\u0169ng th\u1ea5t v\u1ecdng v\u1ec1 nh\u1eefng \u0111i\u1ec1u \u0111\u00e3 x\u1ea3y ra \u1edf \u0111\u00e2y v\u00e0 c\u1ea3m th\u1ea5y c\u00f3 c\u00f9ng \u00fd th\u1ee9c c\u1ea5p b\u00e1ch v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y nh\u01b0 b\u1ea1n. D\u1ef1a tr\u00ean c\u00e1c s\u1ef1 ki\u1ec7n c\u1ea3 hai ch\u00fang ta \u0111\u1ec1u bi\u1ebft cho \u0111\u1ebfn nay th\u00ec \u0111\u00e2y l\u00e0 c\u00e1ch m\u00e0 ch\u00fang ta c\u00f3 th\u1ec3 ti\u1ebfn v\u1ec1 ph\u00eda tr\u01b0\u1edbc m\u1ed9t c\u00e1ch nhanh ch\u00f3ng”.<\/em><\/p>\n

Th\u1eeba nh\u1eadn sai l\u1ea7m<\/h3>\n

N\u1ebfu sau khi nghe quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, b\u1ea1n nh\u1eadn ra r\u1eb1ng th\u1ef1c t\u1ebf m\u00ecnh \u0111\u00e3 m\u1eafc sai l\u1ea7m th\u00ec h\u00e3y th\u1eeba nh\u1eadn n\u00f3. Thay v\u00ec c\u1ed1 g\u1eafng b\u00e0o ch\u1eefa, h\u00e3y th\u1eb3ng th\u1eafn. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: “T\u00f4i n\u1ee3 b\u1ea1n m\u1ed9t l\u1eddi xin l\u1ed7i cho nh\u1eefng sai s\u00f3t c\u1ee7a m\u00ecnh trong giao ti\u1ebfp. T\u00f4i ch\u1ec9 nh\u1eadn ra \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 d\u1ef1a tr\u00ean \u0111i\u1ec1u b\u1ea1n \u0111\u00e3 chia s\u1ebb. T\u00f4i \u0111\u00e3 g\u00e2y ra s\u1ef1 c\u1ed1 n\u00e0y cho b\u1ea1n v\u00e0 nh\u00f3m c\u1ee7a b\u1ea1n. H\u00e3y n\u00f3i v\u1ec1 vi\u1ec7c l\u00e0m th\u1ebf n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c ti\u1ebfn v\u1ec1 ph\u00eda tr\u01b0\u1edbc t\u1eeb \u0111\u00e2y c\u0169ng nh\u01b0 l\u00e0m th\u1ebf n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 th\u1eaft ch\u1eb7t c\u00e1c quy tr\u00ecnh cho l\u1ea7n h\u1ee3p t\u00e1c t\u1edbi”.<\/em><\/p>\n

<\/em><\/p>\n

\u00a0<\/div>\n

T\u00ecm ki\u1ebfm th\u00eam th\u00f4ng tin<\/h3>\n

Trong c\u00e1c t\u00ecnh hu\u1ed1ng m\u00e0 ng\u01b0\u1eddi kh\u00e1c chia s\u1ebb c\u00e1c th\u00f4ng tin b\u1ea1n ch\u01b0a h\u1ec1 bi\u1ebft tr\u01b0\u1edbc \u0111\u00f3 th\u00ec h\u00e3y th\u1ec3 hi\u1ec7n mong mu\u1ed1n \u0111\u01b0\u1ee3c t\u00ecm hi\u1ec3u th\u00eam. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: “T\u00f4i \u0111\u00e3 kh\u00f4ng nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y. T\u00f4i r\u1ea5t mu\u1ed1n xem x\u00e9t s\u00e2u h\u01a1n n\u1eefa”, <\/em>ho\u1eb7c b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 n\u00f3i: “H\u00e3y duy tr\u00ec nh\u1eefng g\u00ec \u0111ang l\u00e0m, c\u00f2n c\u1ea3 hai s\u1ebd c\u00f9ng t\u00ecm hi\u1ec3u th\u00eam th\u00f4ng tin v\u00e0 ti\u1ebfp t\u1ee5c \u0111\u00e0m ph\u00e1n v\u00e0o l\u00fac 10 gi\u1edd s\u00e1ng ng\u00e0y mai”<\/em>.<\/p>\n

Chia s\u1ebb nhi\u1ec1u h\u01a1n v\u1ec1 c\u00e1c l\u00fd do<\/h3>\n

S\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt n\u00e0y nh\u01b0 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u01b0\u1ee3c minh b\u1ea1ch h\u01a1n. Theo Juneja, “m\u1ed9t trong nh\u1eefng sai l\u1ea7m l\u1edbn nh\u1ea5t m\u00e0 ch\u00fang ta th\u01b0\u1eddng m\u1eafc l\u00e0 s\u1ee3 ph\u1ea3i minh b\u1ea1ch v\u00ec kh\u00f4ng mu\u1ed1n ti\u1ebft l\u1ed9 qu\u00e1 nhi\u1ec1u v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 g\u00ec \u0111\u00f3. M\u1ed9t trong nh\u1eefng c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 l\u1ea5y l\u1ea1i ni\u1ec1m tin l\u00e0 kh\u00f4ng s\u1ee3 l\u00e0m cho m\u00ecnh b\u1ecb t\u1ed5n t\u01b0\u01a1ng, n\u00f3 s\u1ebd gi\u00fap b\u1ea1n ch\u1ee9ng minh cho ng\u01b0\u1eddi kh\u00e1c r\u1eb1ng \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh b\u1eaft ngu\u1ed3n t\u1eeb th\u1ef1c t\u1ebf”.<\/em> B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: “Gi\u1edd \u0111\u00e2y, t\u00f4i \u0111\u00e3 hi\u1ec3u h\u01a1n v\u1ec1 c\u00e1c m\u1ed1i quan t\u00e2m c\u1ee7a b\u1ea1n trong vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh. H\u00e3y \u0111\u1ec3 t\u00f4i chia s\u1ebb v\u1edbi b\u1ea1n nhi\u1ec1u h\u01a1n v\u1ec1 b\u1ed1i c\u1ea3nh, kh\u00f3 kh\u0103n v\u00e0 l\u00fd do t\u1ea1i sao t\u00f4i ch\u00fang t\u00f4i \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh l\u00e0m \u0111i\u1ec1u m\u00e0 m\u00ecnh \u0111\u00e3 l\u00e0m”.<\/em><\/p>\n

<\/em><\/p>\n

Giao ti\u1ebfp m\u1ed9t c\u00e1ch t\u00f4n tr\u1ecdng ngay c\u1ea3 khi \u0111\u1ed1i m\u1eb7t v\u1edbi s\u1ef1 b\u1ea5t \u0111\u1ed3ng<\/h3>\n

Th\u1ef1c t\u1ebf l\u00e0 ch\u00fang ta kh\u00f4ng lu\u00f4n lu\u00f4n \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a m\u00ecnh. Tuy nhi\u00ean, b\u1ea5t \u0111\u1ed3ng kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi th\u00e1i \u0111\u1ed9 thi\u1ebfu t\u00f4n tr\u1ecdng. Giao ti\u1ebfp v\u1edbi s\u1ef1 cam k\u1ebft c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 th\u1eeba nh\u1eadn b\u1ea1n \u0111\u00e1nh gi\u00e1 cao ng\u01b0\u1eddi kh\u00e1c. H\u00e3y n\u00f3i nh\u1eefng c\u00e2u nh\u01b0: “T\u00f4i lu\u00f4n coi tr\u1ecdng c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n. Trong khi suy ng\u1eabm v\u1ec1 \u0111i\u1ec1u b\u1ea1n chia s\u1ebb, t\u00f4i nh\u1eadn th\u1ea5y r\u1eb1ng t\u00f4i kh\u00f4ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u1edbi h\u01b0\u1edbng \u0111\u00f3. Cu\u1ed1i c\u00f9ng, \u0111\u00e2y c\u00f3 l\u1ebd l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 quan \u0111i\u1ec3m gi\u1eefa ch\u00fang ta”.<\/em> V\u00ec v\u1eady, n\u1ebfu nh\u01b0 cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean c\u0103ng th\u1eb3ng v\u00e0 b\u1ea1n c\u1ea3m th\u1ea5y b\u1eaft \u0111\u1ea7u m\u1ea5t b\u00ecnh t\u0129nh th\u00ec h\u00e3y h\u00edt m\u1ed9t h\u01a1i th\u1eadt s\u00e2u, thay \u0111\u1ed5i s\u1ef1 ch\u00fa \u00fd, th\u1ec3 hi\u1ec7n s\u1ef1 th\u1ea5u c\u1ea3m v\u00e0 t\u1ea1o ra c\u00e1c “c\u00e2y c\u1ea7u giao ti\u1ebfp”.<\/strong> H\u00e3y ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho c\u00e1c sai l\u1ea7m, th\u1eb3ng th\u1eafn xin l\u1ed7i<\/strong> v\u00ec s\u1ef1 m\u1ea5t ki\u1ec3m so\u00e1t c\u1ee7a b\u1ea1n v\u00e0 t\u00f4n tr\u1ecdng ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n<\/strong>. Trong khi kh\u00f4ng th\u1ec3 thay \u0111\u1ed5i nh\u1eefng g\u00ec \u0111\u00e3 x\u1ea3y ra th\u00ec ch\u00fang ta v\u1eabn c\u00f3 c\u00e1c l\u1ef1a ch\u1ecdn \u0111\u1ec3 duy tr\u00ec h\u00f2a kh\u00ed v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u0169ng nh\u01b0 b\u00e0y t\u1ecf mong mu\u1ed1n \u0111\u01b0\u1ee3c th\u1ecfa hi\u1ec7p.<\/div>\n","protected":false},"excerpt":{"rendered":"

Th\u1eadt kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 gi\u1eef \u0111\u01b0\u1ee3c b\u00ecnh t\u0129nh v\u00e0 duy tr\u00ec s\u1ef1 k\u1ebft n\u1ed1i khi m\u1ecdi th\u1ee9 b\u1eaft \u0111\u1ea7u “n\u00f3ng l\u00ean” trong bu\u1ed5i h\u1ecdp, \u0111\u00e0m ph\u00e1n hay c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00f4ng th\u01b0\u1eddng. T\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u \u00edt nhi\u1ec1u \u0111\u00e3 t\u1eebng tr\u1ea3i qua m\u1ed9t v\u00e0i t\u00ecnh hu\u1ed1ng nh\u01b0 v\u1eady. C\u00f3 l\u1ebd b\u1ea1n \u0111\u00e3 n\u00f3i m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 khi\u1ebfn sau n\u00e0y b\u1ea1n v\u00f4 c\u00f9ng h\u1ed1i ti\u1ebfc hay c\u1ea3m th\u1ea5y b\u1ebf t\u1eafc khi c\u1ed1 g\u1eafng ch\u1ee9ng minh b\u1ea1n \u0111\u00fang v\u00e0 cu\u1ed1i c\u00f9ng kh\u00f4ng th\u1ec3 nh\u00ecn ra \u0111\u01b0\u1ee3c m\u1ed9t b\u1ee9c tranh l\u1edbn h\u01a1n. C\u00f3 l\u1ebd, b\u1ea1n \u0111\u00e3 ph\u00e1 h\u1ee7y ni\u1ec1m tin v\u00e0o m\u1ed9t m\u1ed1i quan h\u1ec7 s\u00e2u s\u1eafc v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, kh\u00e1ch h\u00e0ng, nh\u00e0 cung c\u1ea5p hay ch\u1ed3ng ho\u1eb7c con c\u00e1i c\u1ee7a b\u1ea1n. V\u00e0 nh\u1eefng l\u00fac \u0111\u00f3, b\u1ea1n ch\u1ec9 \u01b0\u1edbc g\u00ec c\u00f3 m\u1ed9t “n\u00fat reset” \u0111\u1ec3 l\u00e0m l\u1ea1i t\u1ea5t c\u1ea3. \u0110\u1ee9ng tr\u01b0\u1edbc nh\u1eefng t\u00ecnh hu\u1ed1ng \u0111\u00f3, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 bi\u1ebfn c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u0103ng th\u1eb3ng tr\u1edf th\u00e0nh c\u00e1c bu\u1ed5i th\u1ea3o lu\u1eadn mang t\u00ednh ch\u1ea5t x\u00e2y d\u1ef1ng?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[452],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41482"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=41482"}],"version-history":[{"count":5,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41482\/revisions"}],"predecessor-version":[{"id":70742,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/41482\/revisions\/70742"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=41482"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=41482"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=41482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}