{"id":4270,"date":"2023-11-29T17:52:04","date_gmt":"2023-11-29T17:52:04","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=4270"},"modified":"2023-11-30T04:26:01","modified_gmt":"2023-11-30T04:26:01","slug":"lam-gi-khi-khach-hang-noi-gian","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-gi-khi-khach-hang-noi-gian.html","title":{"rendered":"L\u00e0m g\u00ec khi kh\u00e1ch h\u00e0ng n\u1ed5i gi\u1eadn?"},"content":{"rendered":"

V\u00ec sao ch\u00fang ta l\u1ea1i th\u01b0\u1eddng n\u00e9 tr\u00e1nh s\u1ef1 c\u1ea3m th\u00f4ng? Ch\u00fang ta lo s\u1ee3 n\u1ebfu m\u00ecnh th\u1eeba nh\u1eadn s\u1ef1 t\u1ee9c gi\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng, ta \u0111ang \u0111\u1ed5 l\u1ed7i cho ch\u00ednh m\u00ecnh v\u00e0 l\u00e0m x\u1ea5u h\u00ecnh \u1ea3nh c\u00f4ng ty.<\/strong><\/h3>\n

\"kh\u00e1ch
\nG\u1ea7n \u0111\u00e2y t\u00f4i \u0111\u00e3 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f3 ch\u1ecbu v\u1edbi nh\u00e2n vi\u00ean m\u1ed9t c\u1eeda h\u00e0ng gi\u00e0y. T\u00f4i th\u1ea5y k\u1ebft m\u1ed9t \u0111\u00f4i gi\u00e0y \u0111\u1ecf tuy\u1ec7t \u0111\u1eb9p v\u00e0 mu\u1ed1n \u0111\u01b0\u1ee3c th\u1eed \u0111\u00fang size. Trong khi h\u1ed7 tr\u1ee3 t\u00f4i, anh ta c\u00f3 m\u1ed9t cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i ri\u00eang v\u00e0 t\u00f4i \u0111\u00e3 b\u1ecb b\u1ecf l\u1ea1i, ph\u1ea3i ch\u1edd \u0111\u1ee3i trong khi anh ta bu\u00f4n chuy\u1ec7n.<\/p>\n

T\u00f4i \u0111\u00e3 g\u1ecdi \u0111i\u1ec7n v\u00e0o \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng c\u1ee7a c\u00f4ng ty \u0111\u1ec3 than phi\u1ec1n. Ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t c\u00f4 g\u00e1i tr\u1ebb tu\u1ed5i v\u00e0 l\u1ecbch s\u1ef1. C\u00f4 \u1ea5y l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a t\u00f4i v\u00e0 n\u00f3i l\u1ecbch s\u1ef1 r\u1eb1ng c\u00f4 ta s\u1ebd b\u00e1o c\u00e1o l\u00ean c\u1ea5p tr\u00ean v\u00e0 s\u1ebd c\u00f3 ng\u01b0\u1eddi n\u00e0o \u0111\u00f3 tr\u1ea3 l\u1eddi t\u00f4i. Sau khi ng\u1eaft m\u00e1y, t\u00f4i c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng, t\u1ee9c gi\u1eadn v\u00e0 th\u1ea5t v\u1ecdng.<\/p>\n

T\u1ea1i sao ng\u01b0\u1eddi ph\u1ee5 n\u1eef tr\u1ebb l\u1ecbch s\u1ef1 n\u00e0y l\u1ea1i khi\u1ebfn t\u00f4i kh\u00f4ng h\u00e0i l\u00f2ng? \u1ed2, \u0111\u01a1n gi\u1ea3n L\u00c0 \u0111i\u1ec1u t\u00f4i mu\u1ed1n nghe trong su\u1ed1t \u0111o\u1ea1n h\u1ed9i tho\u1ea1i l\u1ea1i kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f4 \u1ea5y n\u00f3i ra. T\u00f4i mu\u1ed1n c\u00f4 \u1ea5y hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a t\u00f4i, r\u1eb1ng l\u00e0 c\u00f4 \u1ea5y c\u1ea3m th\u1ea5y ti\u1ebfc khi t\u00f4i \u0111\u00e3 g\u1eb7p tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7. T\u00f4i mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng c\u1ea3m c\u1ee7a c\u00f4 \u1ea5y.<\/p>\n

Khi kh\u00e1ch h\u00e0ng g\u1eb7p m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00f3 ch\u1ecbu v\u00e0 li\u00ean h\u1ec7 \u0111\u1ec3 ph\u1ea3n \u00e1nh, ta th\u01b0\u1eddng c\u1ea3m th\u1ea5y r\u1eb1ng m\u00ecnh ch\u1ec9 c\u1ea7n n\u00f3i gi\u1ecdng l\u1ecbch s\u1ef1 v\u00e0 k\u00e8m theo l\u1eddi h\u1ee9a gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 \u0111\u01b0\u1ee3c. Nh\u01b0ng li\u1ec7u n\u00f3 \u0111\u00e3 \u0111\u1ee7?<\/strong><\/p>\n

H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng r\u1eb1ng b\u1ea1n \u0111ang s\u1ed1ng trong m\u1ed9t ng\u00f4i nh\u00e0 c\u00f3 m\u1ed9t v\u01b0\u1eddn hoa xinh \u0111\u1eb9p. V\u01b0\u1eddn hoa n\u00e0y do ch\u00ednh tay b\u1ea1n tr\u1ed3ng v\u00e0 vun x\u1edbi. R\u1ed3i m\u1ed9t ng\u00e0y kia, b\u1ea1n th\u1ea5y c\u1eadu con trai nh\u00e0 h\u00e0ng x\u00f3m b\u0103ng qua khu v\u01b0\u1eddn v\u00e0 d\u1eabm l\u00ean nh\u1eefng c\u00e2y hoa xinh \u0111\u1eb9p c\u1ee7a b\u1ea1n. Tuy ch\u1eb3ng h\u1ec1 c\u00f3 \u00e1c c\u1ea3m v\u1edbi nh\u00e0 h\u00e0ng x\u00f3m nh\u01b0ng b\u1ea1n v\u1eabn mu\u1ed1n gia \u0111\u00ecnh h\u1ecd bi\u1ebft \u0111\u1ec3 kh\u00f4ng c\u00f3 tr\u01b0\u1eddng h\u1ee3p t\u01b0\u01a1ng t\u1ef1 x\u1ea3y ra.<\/p>\n

B\u1edfi v\u1eady b\u1ea1n g\u00f5 c\u1eeda nh\u00e0 h\u00e0ng x\u00f3m v\u00e0 n\u00f3i v\u1edbi ng\u01b0\u1eddi ta s\u1ef1 vi\u1ec7c x\u1ea3y ra v\u1edbi gi\u1ecdng nh\u1eb9 nh\u00e0ng. Gi\u1edd h\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng c\u00f4 ta tr\u1ea3 l\u1eddi b\u1ea1n v\u1edbi gi\u1ecdng l\u1ecbch s\u1ef1: “C\u1ea3m \u01a1n \u0111\u00e3 n\u00f3i cho t\u00f4i bi\u1ebft. \u0110\u1ec3 t\u00f4i v\u1ec1 t\u00f4i n\u00f3i v\u1edbi con trai t\u00f4i”. L\u00fac n\u00e0y b\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y t\u1ee9c gi\u1eadn kh\u00f4ng? B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y c\u00f4 ta n\u00ean n\u00f3i l\u1eddi xin l\u1ed7i thay cho con trai m\u00ecnh kh\u00f4ng?<\/p>\n

\u1ede c\u01b0\u01a1ng v\u1ecb c\u00f4 \u1ea5y, ch\u1eafc ch\u1eafn s\u1ebd mu\u1ed1n n\u00f3i chuy\u1ec7n v\u1edbi con trai m\u00ecnh \u0111\u1ec3 c\u00f3 \u0111\u1ee7 th\u00f4ng tin tr\u01b0\u1edbc khi x\u00e1c \u0111\u1ecbnh li\u1ec7u con m\u00ecnh c\u00f3 sai hay kh\u00f4ng. N\u00f3i c\u00e1ch kh\u00e1c, c\u00f4 \u1ea5y mu\u1ed1n gi\u1eef l\u1ea1i l\u1eddi xin l\u1ed7i cho \u0111\u1ebfn khi c\u00f3 th\u00eam th\u00f4ng tin. B\u1ea1n th\u1ea5y c\u00f4ng b\u1eb1ng ch\u01b0a? Nh\u01b0ng ch\u1eafc h\u1eb3n l\u00fac n\u00e0y, b\u1ea1n k\u1ef3 v\u1ecdng r\u1eb1ng c\u00f4 \u1ea5y s\u1ebd th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m cho \u0111i\u1ec1u kh\u00f4ng may c\u1ee7a b\u1ea1n. S\u1ef1 \u0111\u1ed3ng c\u1ea3m cho s\u1ef1 vi\u1ec7c d\u1eabn \u0111\u1ebfn b\u1ea1n ph\u1ea3i tr\u1ed3ng l\u1ea1i c\u1ea3 v\u01b0\u1eddn hoa c\u1ee7a m\u00ecnh. Ng\u01b0\u1eddi h\u00e0ng x\u00f3m c\u00f3 th\u1ec3 n\u00f3i: “Ch\u1eafc h\u1eb3n anh \u0111\u00e3 m\u1ea5t nhi\u1ec1u c\u00f4ng s\u1ee9c cho khu v\u01b0\u1eddn. Th\u1eadt ti\u1ebfc v\u00ec n\u00f3 b\u1ecb ph\u00e1 h\u1ecfng nh\u01b0 v\u1eady”.<\/p>\n

C\u1ea7n nhi\u1ec1u h\u01a1n l\u1ecbch s\u1ef1:<\/strong><\/h3>\n

S\u1ef1 \u0111\u1ed3ng c\u1ea3m quan tr\u1ecdng h\u01a1n s\u1ef1 l\u1ecbch s\u1ef1. \u0110\u00f3 l\u00e0 ngh\u1ec7 thu\u1eadt l\u00e0m gi\u1ea3m n\u1ed7i bu\u1ed3n c\u1ee7a ai \u0111\u00f3 b\u1eb1ng c\u00e1ch khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y c\u1ea3m x\u00fac c\u1ee7a h\u1ecd l\u00e0 d\u1ec5 hi\u1ec3u v\u00e0 “\u0111\u00fang” trong t\u00ecnh hu\u1ed1ng n\u00e0y. S\u1ef1 c\u1ea3m th\u00f4ng cho m\u1ed9t ng\u01b0\u1eddi \u0111ang kh\u00f4ng h\u1ea1nh ph\u00fac th\u1ea5y r\u1eb1ng b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec h\u1ecd c\u1ea3m th\u1ea5y.
\nV\u1eady v\u00ec sao ch\u00fang ta l\u1ea1i th\u01b0\u1eddng n\u00e9 tr\u00e1nh s\u1ef1 c\u1ea3m th\u00f4ng? Ch\u00fang ta tr\u00e1nh n\u00f3 b\u1edfi ta s\u1ee3 b\u1ecb nh\u1ea7m l\u1eabn \u0111\u1ed3ng c\u1ea3m v\u1edbi th\u1eeba nh\u1eadn h\u00e0nh vi sai tr\u00e1i. Ch\u00fang ta lo s\u1ee3 n\u1ebfu m\u00ecnh th\u1eeba nh\u1eadn s\u1ef1 t\u1ee9c gi\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng, ta \u0111ang \u0111\u1ed5 l\u1ed7i cho ch\u00ednh m\u00ecnh v\u00e0 l\u00e0m x\u1ea5u h\u00ecnh \u1ea3nh c\u00f4ng ty.<\/p>\n

<\/div>\n

V\u1eady ch\u00fang ta c\u00f3 th\u1ec3 \u0111\u1ed3ng c\u1ea3m v\u1edbi c\u1ea3m gi\u00e1c ti\u00eau c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c th\u1eeba nh\u1eadn h\u00e0nh vi sai? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e1ch:<\/strong><\/h3>\n

“T\u00f4i r\u1ea5t ti\u1ebfc v\u00ec bi\u1ebft \u0111\u01b0\u1ee3c r\u1eb1ng + tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng”<\/p>\n

B\u1eb1ng c\u00e1ch xin l\u1ed7i n\u00e0y, b\u1ea1n th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n th\u00f4ng c\u1ea3m v\u1edbi s\u1ef1 kh\u00f3 ch\u1ecbu c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n nh\u1eadn l\u1ed7i v\u1ec1 m\u00ecnh. Sau \u0111\u00e2y l\u00e0 nh\u1eefng c\u1eb7p v\u00ed d\u1ee5 v\u1ec1 l\u1eddi xin l\u1ed7i. Trong \u0111\u00f3, m\u1ed9t ng\u01b0\u1eddi \u0111\u1ed5 l\u1ed7i cho c\u00f4ng ty, c\u00f2n ng\u01b0\u1eddi kia ch\u1ec9 \u0111\u01a1n gi\u1ea3n th\u1ec3 hi\u1ec7n s\u1ef1 c\u1ea3m th\u00f4ng v\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng:<\/p>\n

A) T\u00f4i xin l\u1ed7i v\u00ec \u0111\u1ed3 \u0103n kh\u00f4ng ngon.
\nB) T\u00f4i r\u1ea5t ti\u1ebfc khi bi\u1ebft b\u1ea1n c\u1ea3m th\u1ea5y kh\u00f4ng th\u00edch \u0111\u1ed3 \u0103n c\u1ee7a ch\u00fang t\u00f4i.
\nA) T\u00f4i xin l\u1ed7i v\u00ec nh\u00e2n vi\u00ean \u0111\u00e3 l\u00e0m sai.
\nB) T\u00f4i r\u1ea5t ti\u1ebfc khi bi\u1ebft r\u1eb1ng b\u1ea1n ch\u01b0a c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi.
\nA) T\u00f4i xin l\u1ed7i. S\u1ebfp t\u00f4i b\u1ecb tr\u1ec5 gi\u1edd h\u00f4m nay.
\nB) T\u00f4i r\u1ea5t ti\u1ebfc khi bi\u1ebft r\u1eb1ng b\u1ea1n \u0111\u00e3 ph\u1ea3i \u0111\u1ee3i qu\u00e1 l\u00e2u.
\nB\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y c\u00e1c c\u00e2u xin l\u1ed7i trong v\u00ed d\u1ee5 A – B c\u00f3 \u00fd ngh\u0129a ho\u00e0n to\u00e0n kh\u00e1c nhau.
\nM\u1ed9t c\u00e1i k\u1ebft c\u00f3 h\u1eadu:<\/strong><\/p>\n

H\u00e3y quay l\u1ea1i cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i v\u1edbi ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng l\u1ecbch s\u1ef1 \u1edf ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a c\u1eeda h\u00e0ng gi\u00e0y. C\u00f4 \u1ea5y c\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng c\u00f4 \u1ea5y hi\u1ec3u \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u1ee7a t\u00f4i n\u1ebfu nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u00f3 l\u00e0m vi\u1ec7c ri\u00eang m\u00e0 kh\u00f4ng h\u1ed7 tr\u1ee3 t\u00f4i.<\/p>\n

Li\u1ec7u t\u00f4i c\u00f3 quay l\u1ea1i c\u1eeda h\u00e0ng \u0111\u00f3 mua gi\u00e0y n\u1eefa kh\u00f4ng? C\u00f3 l\u1ebd kh\u00f4ng. Nh\u01b0ng t\u00f4i s\u1ebd c\u1ea3m gi\u00e1c m\u00ecnh \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c v\u00e0 th\u1ea5u hi\u1ec3u. T\u00f4i s\u1ebd c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 c\u1ea3 \u1ea5n t\u01b0\u1ee3ng n\u1eefa.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u00ec sao ch\u00fang ta l\u1ea1i th\u01b0\u1eddng n\u00e9 tr\u00e1nh s\u1ef1 c\u1ea3m th\u00f4ng? Ch\u00fang ta lo s\u1ee3 n\u1ebfu m\u00ecnh th\u1eeba nh\u1eadn s\u1ef1 t\u1ee9c gi\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng, ta \u0111ang \u0111\u1ed5 l\u1ed7i cho ch\u00ednh m\u00ecnh v\u00e0 l\u00e0m x\u1ea5u h\u00ecnh \u1ea3nh c\u00f4ng ty. G\u1ea7n \u0111\u00e2y t\u00f4i \u0111\u00e3 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f3 ch\u1ecbu v\u1edbi nh\u00e2n vi\u00ean m\u1ed9t c\u1eeda h\u00e0ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4270"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4270"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4270\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}