{"id":4685,"date":"2023-11-29T18:15:49","date_gmt":"2023-11-29T18:15:49","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=4685"},"modified":"2023-12-14T14:16:11","modified_gmt":"2023-12-14T14:16:11","slug":"lanh-dao-bang-tri-tue-cam-xuc-eq-bi-quyet-quan-tri-thoi-hien-dai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lanh-dao-bang-tri-tue-cam-xuc-eq-bi-quyet-quan-tri-thoi-hien-dai.html","title":{"rendered":"L\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (EQ): B\u00ed quy\u1ebft qu\u1ea3n tr\u1ecb th\u1eddi hi\u1ec7n \u0111\u1ea1i"},"content":{"rendered":"

L\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac l\u00e0 g\u00ec?<\/strong><\/h2>\n

Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (Emotional Intelligence hay EQ) l\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3u \u2013 v\u00e0 l\u00e0m ch\u1ee7 \u2013 c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh b\u1ea1n c\u0169ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi xung quanh. Ng\u01b0\u1eddi c\u00f3 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac cao hi\u1ec3u r\u00f5 b\u1ea3n th\u00e2n h\u1ecd \u0111ang c\u1ea3m th\u1ea5y g\u00ec, c\u1ea3m x\u00fac c\u1ee7a h\u1ecd c\u00f3 \u00fd ngh\u0129a g\u00ec, v\u00e0 nh\u1eefng x\u00fac c\u1ea3m \u0111\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n

K\u1ef9 n\u0103ng chuy\u00ean m\u00f4n tuy c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta v\u01b0\u01a1n l\u00ean v\u1ecb tr\u00ed l\u00e3nh \u0111\u1ea1o \u2013 nh\u01b0ng s\u1ebd kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u00e0nh c\u00f4ng t\u1ea1i v\u1ecb tr\u00ed n\u00e0y. \u0110\u1ec3 th\u1ef1c hi\u1ec7n tr\u1ecdn v\u1eb9n\u00a0vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o, hi\u1ec3u bi\u1ebft v\u1ec1 c\u1ea3m x\u00fac con ng\u01b0\u1eddi l\u00e0 y\u00eau c\u1ea7u ti\u00ean quy\u1ebft \u2013 qua \u0111\u00f3, c\u1ea5p qu\u1ea3n l\u00fd m\u1edbi c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng trong\u00a0hu\u1ea5n luy\u1ec7n\u00a0(coaching) cho \u0111\u1ed9i nh\u00f3m,\u00a0qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng,\u00a0ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c\u00a0v\u00e0 bi\u1ebft c\u00e1ch c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c.<\/p>\n

V\u00ec sao c\u1ea7n l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac?<\/strong><\/h2>\n

H\u01a1n m\u1ed9t th\u1eadp k\u1ef7 tr\u01b0\u1edbc, Daniel Goleman \u0111\u00e3 nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong\u00a0l\u00e3nh \u0111\u1ea1o, trong bu\u1ed5i ph\u1ecfng v\u1ea5n v\u1edbi\u00a0Harvard Business Review. \u00d4ng tuy\u00ean b\u1ed1:<\/p>\n

C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u00e0i n\u0103ng nh\u1ea5t \u0111\u1ec1u gi\u1ed1ng nhau \u1edf m\u1ed9t \u0111i\u1ec3m c\u1ed1t y\u1ebfu: H\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac (EQ0 cao. IQ v\u00e0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n kh\u00f4ng li\u00ean quan \u1edf \u0111\u00e2y. Tuy quan tr\u1ecdng, nh\u01b0ng ch\u00fang ch\u1ec9 l\u00e0 nh\u1eefng y\u00eau c\u1ea7u c\u01a1 b\u1ea3n \u0111\u1ec3 \u0111\u1ea3m nhi\u1ec7m v\u1ecb tr\u00ed qu\u1ea3n l\u00fd.<\/p><\/blockquote>\n

Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (EQ) \u0111\u00e3 nhanh ch\u00f3ng tr\u1edf th\u00e0nh m\u1ed9t\u00a0k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o\u00a0t\u1ed1i quan tr\u1ecdng. Nghi\u00ean c\u1ee9u \u0111\u00e3 cho th\u1ea5y m\u1ed1i t\u01b0\u01a1ng quan m\u1eadt thi\u1ebft gi\u1eefa EQ v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1 nh\u00e2n ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u0169ng nh\u01b0 to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c:<\/p>\n

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  • N\u0103m 2004, theo m\u1ed9t b\u00e0i b\u00e1o tr\u00ean\u00a0Harvard Business Review, EQ chi\u1ebfm t\u1ef7 tr\u1ecdng g\u1ea7n 90% trong s\u1ed1 y\u1ebfu t\u1ed1 gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c gi\u1eefa nh\u1eefng ng\u01b0\u1eddi c\u00f3 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n t\u01b0\u01a1ng t\u1ef1 nhau.<\/li>\n
  • N\u0103m 2011, 71% nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u01b0\u1ee3c\u00a0Masterskills\u00a0kh\u1ea3o s\u00e1t cho bi\u1ebft h\u1ecd \u0111\u00e1nh gi\u00e1 EQ h\u01a1n IQ \u2013 r\u1eb1ng nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac cao th\u01b0\u1eddng bi\u1ebft gi\u1eef b\u00ecnh t\u0129nh tr\u01b0\u1edbc \u00e1p l\u1ef1c, gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3\u00a0 h\u01a1n, c\u0169ng nh\u01b0 s\u1eb5n s\u00e0ng th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi c\u00e1c \u0111\u1ed3ng nghi\u1ec7p kh\u00e1c.<\/li>\n
  • N\u0103m , nghi\u00ean c\u1ee9u c\u1ee7a\u00a0TalentSmart\u00a0k\u1ebft lu\u1eadn: tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac l\u00e0 y\u1ebfu t\u1ed1 c\u00f3 \u1ea3nh h\u01b0\u1edfng m\u1ea1nh m\u1ebd nh\u1ea5t \u0111\u1ebfn hi\u1ec7u su\u1ea5t chung.<\/li>\n<\/ul>\n

    S\u1ee9c m\u1ea1nh c\u1ee7a tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong l\u00e3nh \u0111\u1ea1o<\/strong><\/h2>\n

    Kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i v\u1ec1 ph\u01b0\u01a1ng di\u1ec7n t\u00ecnh c\u1ea3m v\u1edbi nh\u00e2n vi\u00ean l\u00e0 b\u00ed quy\u1ebft l\u00e0m n\u00ean nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u1ef1c th\u1ee5. Nguy\u00ean nh\u00e2n m\u1ed9t ph\u1ea7n xu\u1ea5t ph\u00e1t t\u1eeb vi\u1ec7c c\u1ea3m x\u00fac c\u1ee7a nh\u00e2n vi\u00ean v\u1ec1 c\u1ea5p tr\u00ean c\u00f3 \u1ea3nh h\u01b0\u1edfng kh\u00f4ng nh\u1ecf \u0111\u1ebfn s\u1ef1 g\u1eafn k\u1ebft c\u0169ng nh\u01b0 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd.<\/p>\n

    Theo t\u00e1c ph\u1ea9m\u00a0Closing the Engagement Gap\u00a0c\u1ee7a Julie Gebauer v\u00e0 Don Lowman, ch\u1ec9 1\/5 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng c\u1ea3m th\u1ea5y g\u1eafn k\u1ebft v\u1edbi c\u00f4ng vi\u1ec7c\/ t\u1ed5 ch\u1ee9c h\u1ecd \u0111ang l\u00e0m vi\u1ec7c. \u0110\u00e2y l\u00e0 v\u1ea5n \u0111\u1ec1 r\u1ea5t \u0111\u00e1ng quan t\u00e2m \u2013 \u0111\u1eb7c bi\u1ec7t khi c\u00e1c doanh nghi\u1ec7p ph\u1ea3i tr\u1ea3i qua nh\u1eefng th\u1eddi \u0111i\u1ec3m kh\u1ee7ng ho\u1ea3ng nh\u01b0 \u0111\u1ea1i d\u1ecbch Covid-19. Ch\u00ednh trong nh\u1eefng th\u1eddi \u0111i\u1ec3m nh\u01b0 th\u1ebf n\u00e0y, ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng m\u1edbi nh\u1eadn th\u1ea5y \u2013 r\u00f5 r\u00e0ng h\u01a1n bao gi\u1edd h\u1ebft \u2013 r\u1eb1ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean n\u1eafm gi\u1eef vai tr\u00f2 quan tr\u1ecdng gi\u00fap t\u1ed5 ch\u1ee9c v\u1eefng m\u1ea1nh v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng cho t\u01b0\u01a1ng lai.<\/p>\n

    N\u1ebfu nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n trung th\u00e0nh v\u00e0 g\u1eafn k\u1ebft, h\u1ecd s\u1ebd l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n \u2013 \u0111i\u1ec1u n\u00e0y s\u1ebd t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn l\u1ee3i nhu\u1eadn c\u1ee7a doanh nghi\u1ec7p.<\/p><\/blockquote>\n

    Trong m\u1ed9t nghi\u00ean c\u1ee9u do Center for Creative Leadership (CCL) th\u1ef1c hi\u1ec7n, c\u00e1c chuy\u00ean gia nh\u1eadn th\u1ea5y n\u0103ng l\u1ef1c\u00a0l\u00e3nh \u0111\u1ea1o th\u1ea5u c\u1ea3m\u00a0(m\u1ed9t y\u1ebfu t\u1ed1 t\u01b0\u01a1ng quan m\u1eadt thi\u1ebft v\u1edbi tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac) c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 c\u1ea3m x\u00fac c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c. Nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd bi\u1ebft th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c c\u1ea5p tr\u00ean \u0111\u00e1nh gi\u00e1 l\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n h\u1eb3n.<\/p>\n

    Ng\u00e0y nay, t\u00ecnh tr\u1ea1ng\u00a0nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c\u00a0gia t\u0103ng \u0111ang t\u1ea1o th\u00e0nh \u201cg\u00e1nh n\u1eb7ng\u201d to l\u1edbn cho doanh nghi\u1ec7p. \u0110\u1ec3 tr\u1edf n\u00ean \u0111\u1ed3ng c\u1ea3m v\u00e0 th\u00fac \u0111\u1ea9y t\u01b0\u01a1ng t\u00e1c t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac c\u1ea7n c\u1ed1 g\u1eafng h\u01b0\u1edbng t\u1edbi ho\u00e0n thi\u1ec7n 4 ph\u1ea9m ch\u1ea5t sau:<\/p>\n

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    • C\u1ed1 g\u1eafng nh\u00ecn nh\u1eadn v\u1ea5n \u0111\u1ec1 t\u1eeb quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/li>\n
    • Tr\u00e1nh\u00a0kh\u00f4ng ph\u00e1n x\u00e9t.<\/li>\n
    • Trao \u0111\u1ed5i \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi xung quanh.<\/li>\n
    • Th\u1ec3 hi\u1ec7n s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n v\u1ec1 c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n.<\/li>\n<\/ul>\n

      Tr\u01b0\u1edbc \u0111\u00e2y, t\u00f4i t\u1eebng ph\u1ea3i l\u00e0m vi\u1ec7c cho m\u1ed9t c\u1ea5p qu\u1ea3n l\u00fd thi\u1ebfu c\u00e1c k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd con ng\u01b0\u1eddi. \u0110\u00f3 l\u00e0 m\u1ed9t kho\u1ea3ng th\u1eddi gian v\u00f4 c\u00f9ng \u00e1p l\u1ef1c. T\u00f4i c\u1ea3m th\u1ea5y b\u1ea5t m\u00e3n v\u00e0 m\u1ea5t h\u1ee9ng th\u00fa v\u1edbi c\u00e1c c\u00f4ng vi\u1ec7c t\u00f4i t\u1eebng \u0111am m\u00ea. N\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c sa s\u00fat. Thay v\u00ec \u00e1p d\u1ee5ng s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 t\u01b0 duy s\u00e1ng t\u1ea1o, t\u00f4i t\u1eadp trung ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u2013 ch\u1ec9 g\u00f3i g\u1ecdn trong 8 ti\u1ebfng, h\u1ea1n ch\u1ebf t\u01b0\u01a1ng t\u00e1c t\u1ed1i \u0111a c\u00f3 th\u1ec3 v\u1edbi qu\u1ea3n l\u00fd \u2013 mi\u1ec5n sao c\u00f3 l\u01b0\u01a1ng l\u00e0 \u0111\u01b0\u1ee3c.<\/strong><\/p>\n

      ShMasterskillsy Thompkins \u2013 Gi\u1ea3ng vi\u00ean cao c\u1ea5p t\u1ea1i CCL, chuy\u00ean gia t\u01b0 v\u1ea5n ph\u00e1t tri\u1ec3n l\u00e3nh \u0111\u1ea1o<\/p><\/blockquote>\n

      5 th\u00e0nh t\u1ed1 c\u1ee7a tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac trong l\u00e3nh \u0111\u1ea1o<\/strong><\/h2>\n

      Theo Daniel Goleman, c\u00f3 5 th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ea5u th\u00e0nh n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac:<\/p>\n

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      • Nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea3n th\u00e2n (Self-awareness).<\/li>\n
      • Kh\u1ea3 n\u0103ng t\u1ef1 l\u00e0m ch\u1ee7 ch\u00ednh m\u00ecnh (Self-regulation).<\/li>\n
      • N\u0103ng l\u1ef1c t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho b\u1ea3n th\u00e2n (Motivation).<\/li>\n
      • Th\u1ea5u c\u1ea3m (Empathy).<\/li>\n
      • K\u1ef9 n\u0103ng giao ti\u1ebfp x\u00e3 h\u1ed9i (Social skills).<\/li>\n<\/ul>\n

        1. Nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea3n th\u00e2n<\/h3>\n

        T\u1ef1 nh\u1eadn th\u1ee9c (self-awareness) l\u00e0 khi b\u1ea1n bi\u1ebft r\u00f5 b\u1ea3n th\u00e2n c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o \u2013 r\u1eb1ng c\u1ea3m x\u00fac v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a m\u00ecnh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi xung quanh ra l\u00e0m sao. \u1ede c\u01b0\u01a1ng v\u1ecb l\u00e3nh \u0111\u1ea1o, \u0111\u00f3 l\u00e0 khi ta \u00fd th\u1ee9c r\u00f5 r\u00e0ng v\u1ec1 \u0111i\u1ec3m m\u1ea1nh \u2013 \u0111i\u1ec3m y\u1ebfu c\u1ee7a m\u00ecnh, t\u1eeb \u0111\u00f3 bi\u1ebft h\u00e0nh x\u1eed v\u1edbi th\u00e1i \u0111\u1ed9 khi\u00eam nh\u01b0\u1eddng v\u00e0\u00a0c\u1ea7u ti\u1ebfn.<\/p>\n

        B\u00ed quy\u1ebft t\u0103ng c\u01b0\u1eddng nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea3n th\u00e2n:<\/em><\/p>\n

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        • Vi\u1ebft nh\u1eadt k\u00fd \u2013<\/strong>\u00a0Ch\u1ec9 d\u00e0nh v\u00e0i ph\u00fat m\u1ed7i ng\u00e0y \u0111\u1ec3 vi\u1ebft ra nh\u1eefng suy ngh\u0129 c\u1ee7a m\u00ecnh, c\u0169ng \u0111\u1ee7 \u0111\u1ec3 \u0111\u01b0a b\u1ea1n \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 t\u1ef1 nh\u1eadn th\u1ee9c cao h\u01a1n.<\/li>\n
        • Ch\u1eadm l\u1ea1i trong h\u00e0nh \u0111\u1ed9ng \u2013<\/strong>\u00a0Khi b\u1ea1n c\u1ea3m th\u1ea5y t\u1ee9c gi\u1eadn ho\u1eb7c b\u1ecb chi ph\u1ed1i nh\u1eefng c\u1ea3m x\u00fac m\u1ea1nh kh\u00e1c, h\u00e3y h\u1ecdc c\u00e1ch b\u00ecnh t\u0129nh \u0111\u1ec3 xem x\u00e9t l\u00fd do t\u1ea1i sao. D\u00f9 trong b\u1ea5t k\u1ef3 t\u00ecnh hu\u1ed1ng n\u00e0o, b\u1ea1n lu\u00f4n c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn c\u00e1ch b\u1ea1n ph\u1ea3n \u1ee9ng v\u1edbi n\u00f3.<\/li>\n<\/ul>\n

          2. T\u1ef1 \u0111i\u1ec1u ch\u1ec9nh<\/h3>\n

          Nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o bi\u1ebft l\u00e0m ch\u1ee7 b\u1ea3n th\u00e2n hi\u1ec7u qu\u1ea3 hi\u1ebfm khi v\u1ea5p ph\u1ea3i c\u00e1c sai ph\u1ea1m nh\u01b0:\u00a0c\u00f4ng k\u00edch ng\u01b0\u1eddi kh\u00e1c\u00a0b\u1eb1ng l\u1eddi n\u00f3i, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u1ed9i v\u00e0ng ho\u1eb7c c\u1ea3m t\u00ednh, r\u1eadp khu\u00f4n ho\u1eb7c th\u1ecfa hi\u1ec7p c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a ch\u00ednh h\u1ecd. Theo Goleman, y\u1ebfu t\u1ed1 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac n\u00e0y c\u0169ng n\u00f3i l\u00ean s\u1ef1 linh ho\u1ea1t v\u00e0 cam k\u1ebft c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ed1i v\u1edbi tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh c\u00e1 nh\u00e2n.<\/p>\n

          B\u00ed quy\u1ebft t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c l\u00e0m ch\u1ee7 ch\u00ednh m\u00ecnh:<\/em><\/p>\n

            \n
          • \u00dd th\u1ee9c r\u00f5 h\u1ec7 gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a b\u1ea3n th\u00e2n \u2013<\/strong>\u00a0B\u1ea1n c\u00f3 \u00fd t\u01b0\u1edfng r\u00f5 r\u00e0ng v\u1ec1 nh\u1eefng l\u0129nh v\u1ef1c b\u1ea1n tuy\u1ec7t \u0111\u1ed1i s\u1ebd kh\u00f4ng nh\u00e2n nh\u01b0\u1ee3ng kh\u00f4ng? B\u1ea1n c\u00f3 bi\u1ebft nh\u1eefng gi\u00e1 tr\u1ecb n\u00e0o l\u00e0 quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea1n kh\u00f4ng?\u00a0H\u00e3y d\u00e0nh m\u1ed9t ch\u00fat th\u1eddi gian \u0111\u1ec3 suy ng\u1eabm v\u1ec1 h\u1ec7 th\u1ed1ng \u201cquy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c\u201d c\u1ee7a b\u1ea3n th\u00e2n. N\u1ebfu b\u1ea1n bi\u1ebft \u0111i\u1ec1u g\u00ec l\u00e0 quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi m\u00ecnh, th\u00ec b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng ph\u1ea3i suy ngh\u0129 khi \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t quy\u1ebft \u0111\u1ecbnh v\u1ec1 \u0111\u1ea1o \u0111\u1ee9c ho\u1eb7c lu\u00e2n l\u00fd.<\/li>\n
          • T\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u2013<\/strong>\u00a0N\u1ebfu b\u1ea1n c\u00f3 xu h\u01b0\u1edbng \u0111\u1ed5 l\u1ed7i cho ng\u01b0\u1eddi kh\u00e1c khi x\u1ea3y ra s\u1ef1 c\u1ed1, h\u00e3y d\u1eebng l\u1ea1i th\u00f3i quen n\u00e0y. Thay v\u00e0o \u0111\u00f3, b\u1ea1n c\u1ea7n h\u1ecdc c\u00e1ch th\u1eeba nh\u1eadn sai l\u1ea7m c\u1ee7a ch\u00ednh m\u00ecnh v\u00e0 \u0111\u1ed1i m\u1eb7t v\u1edbi h\u1eadu qu\u1ea3, d\u00f9 nghi\u00eam tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o. Tho\u1ea1t \u0111\u1ea7u c\u00f3 th\u1ec3 kh\u00f3 kh\u0103n \u2013 nh\u01b0ng sau \u0111\u00f3, b\u1ea1n s\u1ebd kh\u00f4ng nh\u1eefng \u0111\u01b0\u1ee3c thanh th\u1ea3n trong t\u00e2m h\u00f2n, m\u00e0 c\u00f2n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng t\u1eeb nh\u1eefng ng\u01b0\u1eddi xung quanh.<\/li>\n
          • Luy\u1ec7n t\u1eadp \u0111\u1ee9c \u0111i\u1ec1m t\u0129nh<\/strong>\u00a0\u2013 L\u1ea7n t\u1edbi khi b\u1ea1n \u1edf trong m\u1ed9t t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n, h\u00e3y ch\u00fa \u00fd th\u1eadt k\u1ef9 \u0111\u1ebfn c\u00e1ch b\u1ea1n h\u00e0nh \u0111\u1ed9ng. B\u1ea1n c\u00f3 t\u00ecm c\u00e1ch gi\u1ea3i t\u1ecfa c\u0103ng th\u1eb3ng b\u1eb1ng c\u00e1ch h\u00e9t v\u00e0o m\u1eb7t ng\u01b0\u1eddi kh\u00e1c kh\u00f4ng? Th\u1ef1c h\u00e0nh c\u00e1c b\u00e0i t\u1eadp th\u1edf s\u00e2u \u0111\u1ec3 gi\u1eef b\u00ecnh t\u0129nh. Ngo\u00e0i ra, h\u00e3y c\u1ed1 g\u1eafng vi\u1ebft ra gi\u1ea5y t\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u ti\u00eau c\u1ef1c b\u1ea1n mu\u1ed1n n\u00f3i, sau \u0111\u00f3 x\u00e9 b\u1ecf \u0111i. Th\u1ec3 hi\u1ec7n nh\u1eefng c\u1ea3m x\u00fac n\u00e0y tr\u00ean gi\u1ea5y s\u1ebd t\u1ed1t h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c l\u1edbn ti\u1ebfng v\u1edbi c\u00e1c \u0111\u1ed3ng nghi\u1ec7p.<\/li>\n<\/ul>\n

            3. T\u1ea1o \u0111\u1ed9ng l\u1ef1c cho b\u1ea3n th\u00e2n<\/h3>\n

            C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u0103ng n\u1ed5 lu\u00f4n c\u1ed1 g\u1eafng h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau \u2013 h\u1ecd t\u1ef1 \u0111\u1eb7t ra nh\u1eefng ti\u00eau chu\u1ea9n r\u1ea5t cao v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c h\u1ecd l\u00e0m.<\/p>\n

            B\u00ed quy\u1ebft t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho b\u1ea3n th\u00e2n:<\/em><\/p>\n

              \n
            • Suy ng\u1eabm l\u1ea1i l\u00fd do t\u1ea1i sao b\u1ea1n \u0111ang l\u00e0m c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i \u2013<\/strong>\u00a0R\u1ea5t d\u1ec5 \u0111\u1ec3 ch\u00fang ta qu\u00ean m\u1ea5t \u0111i\u1ec1u m\u00ecnh th\u1ef1c s\u1ef1 y\u00eau th\u00edch trong c\u00f4ng vi\u1ec7c. V\u00ec v\u1eady, h\u00e3y d\u00e0nh m\u1ed9t ch\u00fat th\u1eddi gian \u0111\u1ec3 nh\u1edb l\u1ea1i l\u00fd do t\u1ea1i sao b\u1ea1n l\u1ea1i mu\u1ed1n c\u00f4ng vi\u1ec7c n\u00e0y.\u00a0N\u1ebfu kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi v\u1ecb tr\u00ed hi\u1ec7n t\u1ea1i v\u00e0 kh\u00f4ng th\u1ec3 nh\u1edb v\u00ec sao ban \u0111\u1ea7u m\u00ecnh l\u1ea1i ch\u1ecdn n\u00f3, b\u1ea1n c\u00f3 th\u1ec3 th\u1eed \u00e1p d\u1ee5ng\u00a0k\u1ef9 thu\u1eadt Five Whys\u00a0\u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/li>\n
            • Bi\u1ebft \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed hi\u1ec7n t\u1ea1i c\u1ee7a m\u00ecnh \u2013<\/strong>\u00a0H\u00e3y suy ng\u1eabm l\u1ea1i v\u1ec1 \u0111\u1ed9ng l\u1ef1c l\u00e0m l\u00e3nh \u0111\u1ea1o c\u1ee7a b\u1ea1n, t\u1eeb \u0111\u00f3 trau \u0111\u1ed3i nh\u1eefng k\u1ef9 n\u0103ng v\u00e0 ti\u1ebfp c\u1eadn c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u1ed9ng l\u1ef1c n\u00e0y.<\/li>\n
            • H\u1ecdc c\u00e1ch\u00a0t\u01b0 duy t\u00edch c\u1ef1c\u00a0\u2013<\/strong>\u00a0Nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u0103ng n\u1ed5 lu\u00f4n gi\u1eef v\u1eefng th\u00e1i \u0111\u1ed9 l\u1ea1c quan, b\u1ea5t k\u1ec3 h\u1ecd g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 g\u00ec. Vi\u1ec7c th\u1ef1c h\u00e0nh t\u01b0 duy t\u00edch c\u1ef1c tuy kh\u00f3 kh\u0103n l\u00fac ban \u0111\u1ea7u, nh\u01b0ng th\u1ef1c s\u1ef1 r\u1ea5t \u0111\u00e1ng \u0111\u1ec3 b\u1ea1n n\u1ed7 l\u1ef1c. M\u1ed7i khi b\u1ea1n \u0111\u1ed1i m\u1eb7t v\u1edbi th\u1eed th\u00e1ch hay th\u1ea5t b\u1ea1i, h\u00e3y c\u1ed1 g\u1eafng t\u00ecm ra \u00edt nh\u1ea5t m\u1ed9t \u201c\u0111i\u1ec3m s\u00e1ng\u201d trong \u0111\u00f3. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t \u0111i\u1ec1u g\u00ec r\u1ea5t nh\u1ecf nh\u1eb7t, nh\u01b0 bi\u1ebft \u0111\u01b0\u1ee3c m\u1ed9t ng\u01b0\u1eddi b\u1ea1n m\u1edbi, ho\u1eb7c m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 c\u00f3 t\u00e1c d\u1ee5ng l\u00e2u d\u00e0i (v\u00ed d\u1ee5: h\u1ecdc \u0111\u01b0\u1ee3c m\u1ed9t b\u00e0i h\u1ecdc quan tr\u1ecdng). N\u1ebfu ch\u1ee7 \u0111\u1ed9ng t\u00ecm ki\u1ebfm, b\u1ea1n s\u1ebd lu\u00f4n nh\u1eadn th\u1ea5y \u0111i\u1ec3m t\u00edch c\u1ef1c trong m\u1ecdi v\u1ea5n \u0111\u1ec1.<\/li>\n<\/ul>\n

              4. \u0110\u1ed3ng c\u1ea3m<\/h3>\n

              \u1ede c\u01b0\u01a1ng v\u1ecb l\u00e3nh \u0111\u1ea1o, kh\u1ea3 n\u0103ng \u0111\u1ed3ng c\u1ea3m (empathy) l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111\u1ed9i nh\u00f3m\/ t\u1ed5 ch\u1ee9c th\u00e0nh c\u00f4ng. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ed3ng c\u1ea3m lu\u00f4n bi\u1ebft \u0111\u1eb7t m\u00ecnh v\u00e0o ho\u00e0n c\u1ea3nh c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. H\u1ecd h\u1ed7 tr\u1ee3 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, th\u00e1ch th\u1ee9c nh\u1eefng c\u00e1 nh\u00e2n c\u00f3 h\u00e0nh \u0111\u1ed9ng sai tr\u00e1i, \u0111\u01b0a ra ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng, c\u0169ng nh\u01b0\u00a0s\u1eb5n s\u00e0ng l\u1eafng nghe\u00a0m\u1ecdi \u00fd ki\u1ebfn v\u00e0 chia s\u1ebb c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

              N\u1ebfu b\u1ea1n mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a \u0111\u1ed9i nh\u00f3m, h\u00e3y cho h\u1ecd th\u1ea5y b\u1ea1n quan t\u00e2m \u0111\u1ebfn ho\u00e0n c\u1ea3nh c\u1ee7a h\u1ecd nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n

              B\u00ed quy\u1ebft n\u00e2ng cao n\u0103ng l\u1ef1c th\u1ea5u c\u1ea3m:<\/em><\/p>\n

                \n
              • \u0110\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a ng\u01b0\u1eddi kh\u00e1c<\/strong>\u00a0\u2013 Th\u1eadt d\u1ec5 d\u00e0ng \u0111\u1ec3 \u1ee7ng h\u1ed9 quan \u0111i\u1ec3m c\u00e1 nh\u00e2n c\u1ee7a ch\u00ednh m\u00ecnh! Th\u1ebf nh\u01b0ng, \u0111\u1ec3 tr\u1edf n\u00ean \u0111\u1ed3ng c\u1ea3m h\u01a1n, b\u1ea1n c\u1ea7n ph\u1ea3i h\u1ecdc c\u00e1ch\u00a0d\u00e0nh th\u1eddi gian \u0111\u1ec3 xem x\u00e9t t\u00ecnh hu\u1ed1ng t\u1eeb quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/li>\n
              • Ch\u00fa \u00fd \u0111\u1ebfn ng\u00f4n ng\u1eef c\u01a1 th\u1ec3<\/strong>\u00a0\u2013 Khi l\u1eafng nghe ng\u01b0\u1eddi kh\u00e1c n\u00f3i, ch\u00fang ta th\u01b0\u1eddng c\u00f3 nh\u1eefng bi\u1ec3u hi\u1ec7n nh\u01b0: khoanh tay, di chuy\u1ec3n ch\u00e2n qua l\u1ea1i, c\u1eafn m\u00f4i, v.v\u2026 Ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 n\u00f3i l\u00ean r\u1ea5t nhi\u1ec1u v\u1ec1 vi\u1ec7c b\u1ea1n th\u1ef1c s\u1ef1 c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o v\u1ec1 v\u1ea5n \u0111\u1ec1. H\u1ecdc c\u00e1ch \u0111\u1ecdc v\u00e0 l\u00e0m ch\u1ee7 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 c\u00f3 \u00fd ngh\u0129a r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac \u2013 qua \u0111\u00f3, b\u1ea1n s\u1ebd bi\u1ebft c\u00e1ch x\u00e1c \u0111\u1ecbnh t\u1ed1t h\u01a1n c\u1ea3m gi\u00e1c th\u1ef1c s\u1ef1 c\u1ee7a m\u1ed9t ng\u01b0\u1eddi n\u00e0o \u0111\u00f3. \u0110\u00e2y s\u1ebd l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n \u0111\u01b0a ra ph\u1ea3n h\u1ed3i c\u00e1ch th\u00edch h\u1ee3p.<\/li>\n
              • \u0110\u00e1p l\u1ea1i t\u00ecnh c\u1ea3m<\/strong>\u00a0\u2013 H\u00e3y th\u1eed h\u00ecnh dung b\u1ea1n y\u00eau c\u1ea7u tr\u1ee3 l\u00fd ph\u1ea3i \u1edf l\u1ea1i v\u0103n ph\u00f2ng tr\u1ec5. D\u00f9 anh ta \u0111\u1ed3ng \u00fd, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y r\u00f5 s\u1ef1 th\u1ea5t v\u1ecdng trong gi\u1ecdng n\u00f3i c\u1ee7a anh. Khi \u0111\u00f3, h\u00e3y \u0111\u00e1p l\u1ea1i c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi tr\u1ee3 l\u00fd. N\u00f3i v\u1edbi anh ta r\u1eb1ng b\u1ea1n \u0111\u00e1nh gi\u00e1 cao m\u1ee9c \u0111\u1ed9 s\u1eb5n s\u00e0ng l\u00e0m th\u00eam gi\u1edd c\u1ee7a anh \u2013 r\u1eb1ng b\u1ea1n c\u0169ng th\u1ea5t v\u1ecdng khi ph\u1ea3i v\u1ec1 tr\u1ec5. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y c\u1ed1 g\u1eafng t\u00ecm c\u00e1ch b\u00f9 \u0111\u1eafp l\u1ea1i (v\u00ed d\u1ee5: cho anh \u1ea5y ngh\u1ec9 l\u00e0m bu\u1ed5i s\u00e1ng th\u1ee9 Hai).<\/li>\n<\/ul>\n

                5. Giao ti\u1ebfp x\u00e3 h\u1ed9i<\/h3>\n

                Nh\u00e0 l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac t\u1ed1t c\u0169ng \u0111\u1ed3ng th\u1eddi l\u00e0 nh\u1eefng chuy\u00ean gia v\u1ec1 giao ti\u1ebfp. H\u1ecd s\u1eb5n s\u00e0ng ti\u1ebfp nh\u1eadn th\u00f4ng tin tr\u00e1i chi\u1ec1u t\u1eeb nhi\u1ec1u ngu\u1ed3n, v\u00e0 h\u1ecd r\u1ea5t gi\u1ecfi trong vi\u1ec7c ph\u00e1t huy n\u0103ng l\u1ef1c v\u00e0 s\u1ef1 h\u00e0o h\u1ee9ng c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi m\u1ed9t c\u00f4ng vi\u1ec7c\/ d\u1ef1 \u00e1n m\u1edbi.<\/p>\n

                K\u1ef9 n\u0103ng x\u00e3 h\u1ed9i l\u00e0 n\u1ec1n t\u1ea3ng quan tr\u1ecdng \u0111\u1ec3\u00a0qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i\u00a0v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t th\u00f4ng qua go\u1ea1i giao. Nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u1edbi k\u1ef9 n\u0103ng x\u00e3 h\u1ed9i t\u1ed1t hi\u1ebfm khi h\u00e0i l\u00f2ng v\u1edbi hi\u1ec7n t\u1ea1i; nh\u01b0ng \u0111\u1ed3ng th\u1eddi, h\u1ecd c\u0169ng kh\u00f4ng \u1ef7 l\u1ea1i v\u00e0 b\u1eaft m\u1ecdi ng\u01b0\u1eddi l\u00e0m vi\u1ec7c. Thay v\u00e0o \u0111\u00f3, h\u1ecd l\u00e0m g\u01b0\u01a1ng b\u1eb1ng ch\u00ednh h\u00e0nh vi c\u1ee7a m\u00ecnh.<\/p>\n

                B\u00ed quy\u1ebft c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng x\u00e3 h\u1ed9i:<\/em><\/p>\n

                  \n
                • Nghi\u00ean c\u1ee9u ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t \u2013<\/strong>\u00a0Ng\u01b0\u1eddi qu\u1ea3n l\u00fd ph\u1ea3i bi\u1ebft c\u00e1ch gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, kh\u00e1ch h\u00e0ng ho\u1eb7c nh\u00e0 cung c\u1ea5p. K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd xung \u0111\u1ed9t l\u00e0 y\u00eau c\u1ea7u t\u1ed1i quan tr\u1ecdng \u0111\u1ec3 th\u00e0nh c\u00f4ng \u1edf v\u1ecb tr\u00ed l\u00e3nh \u0111\u1ea1o.<\/li>\n
                • C\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp \u2013<\/strong>\u00a0Giao ti\u1ebfp\u00a0l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a c\u00f4ng vi\u1ec7c l\u00e3nh \u0111\u1ea1o.<\/li>\n
                • H\u1ecdc c\u00e1ch khen ng\u1ee3i ng\u01b0\u1eddi kh\u00e1c<\/strong>\u00a0\u2013 L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd, b\u1ea1n c\u00f3 th\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng g\u1eafn k\u1ebft cho \u0111\u1ed9i nh\u00f3m \u2013 ch\u1ec9 b\u1eb1ng c\u00e1ch \u0111\u01b0a ra l\u1eddi khen khi h\u1ecd ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n

                  B\u00ed quy\u1ebft l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac<\/strong><\/h2>\n

                  Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (EQ) \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi th\u00e0nh c\u00f4ng \u1edf c\u01b0\u01a1ng v\u1ecb qu\u1ea3n l\u00fd. Sau \u0111\u00e2y l\u00e0 nh\u1eefng vi\u1ec7c b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac m\u1ed7i ng\u00e0y:<\/p>\n

                  1. X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n v\u1edbi nh\u00e2n vi\u00ean<\/h3>\n

                  Khi th\u1ec3 hi\u1ec7n tinh th\u1ea7n s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1 nh\u00e2n vi\u00ean v\u00e0 ghi nh\u1eadn nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a h\u1ecd, b\u1ea1n \u0111\u1ed3ng th\u1eddi th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m \u0111\u1ebfn con ng\u01b0\u1eddi c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd. H\u00e0nh \u0111\u1ed9ng n\u00e0y l\u00e0 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng l\u00f2ng tin gi\u1eefa l\u00e3nh \u0111\u1ea1o v\u00e0 c\u00e1c c\u1ea5p d\u01b0\u1edbi quy\u1ec1n.<\/p>\n

                  2. T\u00ecm hi\u1ec3u \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c<\/h3>\n

                  M\u1eb7c d\u00f9 l\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 ph\u00fac l\u1ee3i r\u1ea5t quan tr\u1ecdng, \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 y\u1ebfu t\u1ed1 duy nh\u1ea5t gi\u00fap\u00a0gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean\u00a0v\u00e0 nu\u00f4i d\u01b0\u1ee1ng tinh th\u1ea7n g\u1eafn k\u1ebft.\u00a0Trong ph\u1ea7n l\u1edbn tr\u01b0\u1eddng h\u1ee3p, \u0111\u1ec3 bi\u1ebft r\u00f5 \u0111\u1ed9ng l\u1ef1c ch\u00ednh th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean, b\u1ea1n ch\u1ec9 c\u1ea7n \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd. M\u1ed9t khi hi\u1ec3u r\u00f5 \u0111\u1ed9ng c\u01a1 l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd, b\u1ea1n c\u00f3 th\u1ec3 l\u00ean k\u1ebf ho\u1ea1ch c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng duy tr\u00ec, t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c.<\/p>\n

                  3. H\u1ecdc c\u00e1ch hi\u1ec3u m\u1ecdi ng\u01b0\u1eddi<\/h3>\n

                  Vi\u1ec7c b\u1ea1n hi\u1ec3u r\u00f5 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u2013 b\u1ea3n s\u1eafc x\u00e3 h\u1ed9i, tr\u1ea3i nghi\u1ec7m, quan \u0111i\u1ec3m s\u1ed1ng c\u1ee7a h\u1ecd \u2013 n\u00f3i l\u00ean r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u v\u1ec1 th\u00e1i \u0111\u1ed9 s\u1eb5n s\u00e0ng nh\u00ecn th\u1ebf gi\u1edbi qua quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, m\u1ed9t c\u00e1ch kh\u00f4ng ph\u00e1n x\u00e9t. \u0110\u1ec3 ph\u00e1t huy ti\u1ec1m n\u0103ng nh\u00e2n vi\u00ean v\u00e0 th\u00e0nh c\u00f4ng trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng hi\u1ec7n t\u1ea1i, nh\u00e0 l\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac ph\u1ea3i \u00fd th\u1ee9c r\u00f5 nh\u1eefng tr\u1ea3i nghi\u1ec7m s\u1ed1ng kh\u00e1c nhau c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean \u2013 \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ed9i nh\u00f3m ph\u00e1t huy h\u1ebft ti\u1ec1m n\u0103ng c\u1ee7a h\u1ecd.<\/p>\n","protected":false},"excerpt":{"rendered":"

                  L\u00e3nh \u0111\u1ea1o b\u1eb1ng tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac l\u00e0 g\u00ec? Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (Emotional Intelligence hay EQ) l\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3u \u2013 v\u00e0 l\u00e0m ch\u1ee7 \u2013 c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh b\u1ea1n c\u0169ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi xung quanh. Ng\u01b0\u1eddi c\u00f3 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac cao hi\u1ec3u r\u00f5 b\u1ea3n th\u00e2n h\u1ecd \u0111ang c\u1ea3m th\u1ea5y g\u00ec, c\u1ea3m x\u00fac […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[206],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4685"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4685"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4685\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}