{"id":46881,"date":"2023-12-16T15:15:05","date_gmt":"2023-12-16T15:15:05","guid":{"rendered":"https:\/\/masterskills.org\/blog\/eod-la-gi-cach-su-dung-eod-trong-giao-tiep-cong-so.html"},"modified":"2023-12-16T15:15:05","modified_gmt":"2023-12-16T15:15:05","slug":"eod-la-gi-cach-su-dung-eod-trong-giao-tiep-cong-so","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/eod-la-gi-cach-su-dung-eod-trong-giao-tiep-cong-so.html","title":{"rendered":"EOD L\u00e0 G\u00ec? C\u00e1ch S\u1eed D\u1ee5ng EOD Trong Giao Ti\u1ebfp C\u00f4ng S\u1edf"},"content":{"rendered":"
\n

Trong th\u1ebf gi\u1edbi kinh doanh ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, giao ti\u1ebfp hi\u1ec7u qu\u1ea3 l\u00e0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng. M\u1ed9t th\u00e0nh ph\u1ea7n thi\u1ebft y\u1ebfu c\u1ee7a giao ti\u1ebfp c\u00f4ng s\u1edf ch\u00ednh l\u00e0 EOD, m\u1ed9t thu\u1eadt ng\u1eef th\u01b0\u1eddng xu\u1ea5t hi\u1ec7n trong c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. Trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills s\u1ebd c\u00f9ng b\u1ea1n t\u00ecm hi\u1ec3u EOD l\u00e0 g\u00ec<\/strong>, s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a n\u00f3 v\u1edbi COB c\u0169ng nh\u01b0 ng\u1eef c\u1ea3nh v\u00e0 c\u00e1ch s\u1eed d\u1ee5ng EOD hi\u1ec7u qu\u1ea3 trong giao ti\u1ebfp chuy\u00ean nghi\u1ec7p.<\/p>\n

EOD l\u00e0 g\u00ec?<\/strong><\/h2>\n

\u0110\u1ea7u ti\u00ean, EOD l\u00e0 g\u00ec<\/strong>? EOD, vi\u1ebft t\u1eaft c\u1ee7a \u201cEnd of Day\u201d, \u0111\u1ec1 c\u1eadp \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m c\u1ee5 th\u1ec3 khi m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c k\u1ebft th\u00fac. \u0110\u00e2y l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m thi\u1ebft y\u1ebfu trong c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau, bao g\u1ed3m t\u00e0i ch\u00ednh, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. EOD \u0111\u00f3ng vai tr\u00f2 l\u00e0 th\u1eddi h\u1ea1n quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 nh\u1ea5t \u0111\u1ecbnh ho\u1eb7c vi\u1ec7c ho\u00e0n th\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y.<\/p>\n

COB l\u00e0 g\u00ec<\/strong><\/h2>\n

Tr\u01b0\u1edbc khi t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 EOD, ch\u00fang ta h\u00e3y t\u00ecm hi\u1ec3u m\u1ed9t thu\u1eadt ng\u1eef kh\u00e1c: COB ho\u1eb7c \u201cClose of Business\u201d. COB c\u00f3 ngh\u0129a l\u00e0 k\u1ebft th\u00fac gi\u1edd l\u00e0m vi\u1ec7c th\u00f4ng th\u01b0\u1eddng cho m\u1ed9t doanh nghi\u1ec7p c\u1ee5 th\u1ec3. Trong h\u1ea7u h\u1ebft c\u00e1c tr\u01b0\u1eddng h\u1ee3p, COB th\u01b0\u1eddng tr\u00f9ng v\u1edbi EOD, nh\u01b0ng c\u00f3 m\u1ed9t s\u1ed1 \u0111i\u1ec3m kh\u00e1c bi\u1ec7t \u0111\u00e1ng ch\u00fa \u00fd.<\/p>\n

Business Day l\u00e0 g\u00ec<\/strong><\/h2>\n

\u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 EOD, ch\u00fang ta c\u0169ng ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c kh\u00e1i ni\u1ec7m Business Day hay \u201cNg\u00e0y l\u00e0m vi\u1ec7c\u201d. M\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c l\u00e0 kho\u1ea3ng th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed9t c\u00f4ng ty hay c\u01a1 quan nh\u00e0 n\u01b0\u1edbc. T\u1ea1i Vi\u1ec7t Nam, th\u1eddi gian n\u00e0y c\u00f3 th\u1ec3 linh \u0111\u1ed9ng t\u1eeb t\u1eeb kho\u1ea3ng 8,9 gi\u1edd s\u00e1ng \u0111\u1ebfn kho\u1ea3ng 5 ho\u1eb7c 6 gi\u1edd chi\u1ec1u. K\u1ebft th\u00fac ng\u00e0y l\u00e0m vi\u1ec7c \u0111\u1ed3ng ngh\u0129a v\u1edbi EOD.<\/p>\n

\n
\"eod\"\"eod\"
Business Day<\/figcaption><\/figure>\n<\/div>\n

Ph\u00e2n bi\u1ec7t EOD v\u00e0 COB<\/strong><\/h2>\n

M\u1eb7c d\u00f9 EOD (K\u1ebft th\u00fac Ng\u00e0y l\u00e0m vi\u1ec7c) v\u00e0 COB (K\u1ebft th\u00fac C\u00f4ng vi\u1ec7c) c\u00f3 v\u1ebb gi\u1ed1ng nhau, nh\u01b0ng ch\u00fang c\u00f3 \u00fd ngh\u0129a kh\u00e1c bi\u1ec7t trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. Hi\u1ec3u \u0111\u01b0\u1ee3c s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa c\u00e1c thu\u1eadt ng\u1eef n\u00e0y l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 qu\u1ea3n l\u00fd th\u1eddi gian v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3. H\u00e3y c\u00f9ng Masterskills t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 s\u1ef1 kh\u00e1c bi\u1ec7t:<\/p>\n

EOD\u00a0<\/strong><\/h3>\n
    \n
  • Khung th\u1eddi gian c\u1ee5 th\u1ec3: EOD \u0111\u1ec1 c\u1eadp \u0111\u1ebfn th\u1eddi gian c\u1ee5 th\u1ec3 khi m\u1ed9t nhi\u1ec7m v\u1ee5 ho\u1eb7c d\u1ef1 \u00e1n c\u1ee5 th\u1ec3 ph\u1ea3i \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh trong v\u00f2ng m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c. N\u00f3 \u0111\u1eb7t ra m\u1ed9t th\u1eddi h\u1ea1n cho c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3.<\/li>\n
  • \u0110\u1ecbnh h\u01b0\u1edbng theo nhi\u1ec7m v\u1ee5: EOD \u0111\u1ecbnh h\u01b0\u1edbng theo nhi\u1ec7m v\u1ee5 v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. N\u00f3 h\u1ed7 tr\u1ee3 trong vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c \u01b0u ti\u00ean v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nhi\u1ec7m v\u1ee5 quan tr\u1ecdng \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh nhanh ch\u00f3ng.<\/li>\n
  • T\u00ednh linh ho\u1ea1t: Th\u1eddi h\u1ea1n EOD c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o b\u1ea3n ch\u1ea5t c\u1ee7a nhi\u1ec7m v\u1ee5 ho\u1eb7c m\u1ee9c \u0111\u1ed9 kh\u1ea9n c\u1ea5p c\u1ee7a d\u1ef1 \u00e1n. C\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c nhau c\u00f3 th\u1ec3 c\u00f3 th\u1eddi h\u1ea1n EOD kh\u00e1c nhau, cho ph\u00e9p ti\u1ebfp c\u1eadn qu\u1ea3n l\u00fd th\u1eddi gian linh ho\u1ea1t h\u01a1n.<\/li>\n
  • Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n: EOD th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u1ec3 \u0111\u1eb7t c\u00e1c m\u1ed1c quan tr\u1ecdng v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9. N\u00f3 gi\u00fap gi\u1eef cho c\u00e1c nh\u00f3m \u0111i \u0111\u00fang h\u01b0\u1edbng v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c d\u1ef1 \u00e1n ti\u1ebfn tri\u1ec3n thu\u1eadn l\u1ee3i.<\/li>\n<\/ul>\n

    COB<\/strong><\/h3>\n
      \n
    • T\u1ed5ng qu\u00e1t v\u1ec1 th\u1eddi gian k\u1ebft th\u00fac gi\u1edd l\u00e0m vi\u1ec7c: COB bi\u1ec3u th\u1ecb th\u1eddi gian k\u1ebft th\u00fac gi\u1edd l\u00e0m vi\u1ec7c th\u00f4ng th\u01b0\u1eddng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p v\u00e0 th\u01b0\u1eddng l\u00e0 khi v\u0103n ph\u00f2ng ho\u1eb7c c\u01a1 s\u1edf \u0111\u00f3ng c\u1eeda trong ng\u00e0y.<\/li>\n
    • Ph\u1ee5 thu\u1ed9c v\u00e0o m\u00fai gi\u1edd: COB b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi m\u00fai gi\u1edd \u0111\u1ecba ph\u01b0\u01a1ng c\u1ee7a \u0111\u1ecba \u0111i\u1ec3m kinh doanh. N\u00f3 c\u00f3 th\u1ec3 kh\u00e1c nhau \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty ho\u1eb7c ng\u00e0nh kh\u00e1c nhau d\u1ef1a tr\u00ean th\u00f4ng l\u1ec7 khu v\u1ef1c.<\/li>\n
    • Ng\u1eebng ho\u1ea1t \u0111\u1ed9ng kinh doanh: COB \u0111\u00e1nh d\u1ea5u th\u1eddi \u0111i\u1ec3m c\u00e1c doanh nghi\u1ec7p ng\u1eebng ho\u1ea1t \u0111\u1ed9ng hay t\u1ea1m d\u1eebng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111ang di\u1ec5n ra cho \u0111\u1ebfn ng\u00e0y l\u00e0m vi\u1ec7c ti\u1ebfp theo.<\/li>\n
    • Giao d\u1ecbch t\u00e0i ch\u00ednh: COB r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh, v\u00ec n\u00f3 \u0111\u1ea1i di\u1ec7n cho c\u00e1c giao d\u1ecbch t\u00e0i ch\u00ednh cu\u1ed1i ng\u00e0y v\u00e0 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho vi\u1ec7c \u0111\u1ed1i chi\u1ebfu v\u00e0o ng\u00e0y h\u00f4m sau.<\/li>\n<\/ul>\n

      C\u00e1ch s\u1eed d\u1ee5ng EOD trong giao ti\u1ebfp c\u00f4ng s\u1edf<\/strong><\/h2>\n

      Trong th\u1ebf gi\u1edbi kinh doanh c\u00f3 nh\u1ecbp \u0111\u1ed9 nhanh v\u00e0 c\u1ea1nh tranh, giao ti\u1ebfp v\u00e0 qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3 l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng \u0111\u1ec3 th\u00e0nh c\u00f4ng. Vi\u1ec7c s\u1eed d\u1ee5ng EOD trong giao ti\u1ebfp t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c c\u00f3 th\u1ec3 l\u00e0 y\u1ebfu t\u1ed1 thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i, n\u00e2ng cao n\u0103ng su\u1ea5t, th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau kinh doanh m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch. C\u1ee5 th\u1ec3:<\/p>\n

      1. Thi\u1ebft l\u1eadp th\u1eddi h\u1ea1n v\u00e0 s\u1ef1 r\u00f5 r\u00e0ng<\/strong><\/h3>\n

      M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch ch\u00ednh c\u1ee7a vi\u1ec7c t\u00edch h\u1ee3p EOD trong giao ti\u1ebfp t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c l\u00e0 thi\u1ebft l\u1eadp th\u1eddi h\u1ea1n r\u00f5 r\u00e0ng. B\u1eb1ng c\u00e1ch \u0111\u1eb7t r\u00f5 r\u00e0ng th\u1eddi h\u1ea1n EOD cho c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 d\u1ef1 \u00e1n c\u1ee5 th\u1ec3, ng\u01b0\u1eddi qu\u1ea3n l\u00fd cung c\u1ea5p cho nh\u00f3m c\u1ee7a h\u1ecd m\u1ed9t khung th\u1eddi gian h\u1eefu h\u00ecnh \u0111\u1ec3 l\u00e0m vi\u1ec7c trong \u0111\u00f3.\u00a0<\/p>\n

      S\u1ef1 r\u00f5 r\u00e0ng n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u00f3 m\u1ed9t m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng \u0111\u1ec3 ph\u1ea5n \u0111\u1ea5u. Nh\u1edd \u0111\u00f3, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp c\u00e1c n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh v\u00e0 \u01b0u ti\u00ean c\u00e1c nhi\u1ec7m v\u1ee5 ph\u00f9 h\u1ee3p, n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u1ed5ng th\u1ec3 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c.<\/p>\n

      2. \u01afu ti\u00ean v\u00e0 t\u1eadp trung v\u00e0o nhi\u1ec7m v\u1ee5<\/strong><\/h3>\n

      K\u1ebft h\u1ee3p EOD trong giao ti\u1ebfp cho ph\u00e9p b\u1ea1n \u01b0u ti\u00ean nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. V\u00ec c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u00ednh ch\u1ea5t nh\u1ea1y c\u1ea3m v\u1ec1 th\u1eddi gian c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 li\u00ean quan \u0111\u1ebfn EOD, n\u00ean h\u1ecd c\u00f3 th\u1ec3 ph\u00e2n b\u1ed5 th\u1eddi gian v\u00e0 n\u0103ng l\u01b0\u1ee3ng c\u1ee7a m\u00ecnh \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c nhi\u1ec7m v\u1ee5 quan tr\u1ecdng tr\u01b0\u1edbc ti\u00ean.\u00a0<\/p>\n

      C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y ng\u0103n ch\u1eb7n s\u1ef1 ch\u1eadm tr\u1ec5 kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 cho ph\u00e9p l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng t\u1eadp trung v\u00e0o vi\u1ec7c ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 thi\u1ebft y\u1ebfu m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. B\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng EOD nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 \u01b0u ti\u00ean nhi\u1ec7m v\u1ee5, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 duy tr\u00ec quy tr\u00ecnh l\u00e0m vi\u1ec7c \u1ed5n \u0111\u1ecbnh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c n\u0103ng su\u1ea5t t\u1ed1i \u01b0u.<\/p>\n

      3. Theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh<\/strong><\/h3>\n

      EOD ph\u1ee5c v\u1ee5 nh\u01b0 m\u1ed9t \u0111i\u1ec3m ki\u1ec3m tra t\u1ef1 nhi\u00ean \u0111\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh. C\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean v\u00e0 b\u00e1o c\u00e1o tr\u1ea1ng th\u00e1i tr\u01b0\u1edbc EOD cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a c\u00e1c d\u1ef1 \u00e1n v\u00e0 \u0111\u00e1nh gi\u00e1 xem ch\u00fang c\u00f3 \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng th\u1eddi h\u1ea1n hay kh\u00f4ng.\u00a0<\/p>\n

      \n
      \"theo-doi-tien-do-lam-viec\"\"theo-doi-tien-do-lam-viec\"
      Theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c<\/figcaption><\/figure>\n<\/div>\n

      C\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch nh\u1eadn nhi\u1ec7m v\u1ee5 c\u1ee7a h\u1ecd, bi\u1ebft r\u1eb1ng nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 theo th\u1eddi h\u1ea1n EOD. \u00dd th\u1ee9c tr\u00e1ch nhi\u1ec7m n\u00e0y th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean mang l\u1ea1i k\u1ebft qu\u1ea3, th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a tr\u00e1ch nhi\u1ec7m v\u00e0 c\u1ed1ng hi\u1ebfn.<\/p>\n

      4. H\u1ee3p t\u00e1c v\u00e0 Ph\u1ed1i h\u1ee3p<\/strong><\/h3>\n

      EOD c\u00f3 th\u1ec3 \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u0111\u1ea7u m\u1ed1i c\u1ed9ng t\u00e1c v\u00e0 ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m. L\u00ean l\u1ecbch c\u00e1c cu\u1ed9c h\u1ecdp ho\u1eb7c th\u1ea3o lu\u1eadn tr\u01b0\u1edbc EOD cho ph\u00e9p c\u00e1c nh\u00f3m l\u1eadp chi\u1ebfn l\u01b0\u1ee3c chung, gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 li\u00ean k\u1ebft h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau chung.\u00a0<\/p>\n

      Khi \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c d\u1ef1 \u00e1n ph\u1ee9c t\u1ea1p ho\u1eb7c th\u1eddi h\u1ea1n ch\u1eb7t ch\u1ebd, c\u00e1c n\u1ed7 l\u1ef1c h\u1ee3p t\u00e1c s\u1ebd th\u00fac \u0111\u1ea9y kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 xung quanh c\u00e1c nhi\u1ec7m v\u1ee5 li\u00ean quan \u0111\u1ebfn EOD gi\u00fap n\u00e2ng cao tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i v\u00e0 c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c \u0111\u1ed3ng nghi\u1ec7p.<\/p>\n

      5. C\u00e2n nh\u1eafc m\u00fai gi\u1edd v\u00e0 \u0111i\u1ec1u ph\u1ed1i to\u00e0n c\u1ea7u<\/strong><\/h3>\n

      Trong b\u1ed1i c\u1ea3nh kinh doanh to\u00e0n c\u1ea7u h\u00f3a, c\u00e1c c\u00f4ng ty th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng v\u1edbi c\u00e1c nh\u00f3m \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 tr\u00ean c\u00e1c m\u00fai gi\u1edd kh\u00e1c nhau. Vi\u1ec7c k\u1ebft h\u1ee3p EOD trong giao ti\u1ebfp \u0111\u00f2i h\u1ecfi ph\u1ea3i xem x\u00e9t c\u1ea9n th\u1eadn nh\u1eefng kh\u00e1c bi\u1ec7t v\u1ec1 m\u00fai gi\u1edd n\u00e0y.\u00a0<\/p>\n

      Cung c\u1ea5p th\u1eddi h\u1ea1n EOD c\u1ee5 th\u1ec3 trong c\u00e1c m\u00fai gi\u1edd t\u01b0\u01a1ng \u1ee9ng gi\u00fap tr\u00e1nh nh\u1ea7m l\u1eabn v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u1ed1i h\u1ee3p li\u1ec1n m\u1ea1ch gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m tr\u00ean to\u00e0n th\u1ebf gi\u1edbi. C\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n c\u1ea7u n\u00e0y \u0111\u1ed1i v\u1edbi EOD t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 h\u1ee3p t\u00e1c xuy\u00ean bi\u00ean gi\u1edbi su\u00f4n s\u1ebb h\u01a1n, m\u1edf \u0111\u01b0\u1eddng cho c\u00e1c d\u1ef1 \u00e1n qu\u1ed1c t\u1ebf th\u00e0nh c\u00f4ng.<\/p>\n

      V\u00ed d\u1ee5 th\u1ef1c t\u1ebf c\u1ee7a EOD, COB v\u00e0 m\u1ed9t s\u1ed1 l\u01b0u \u00fd kh\u00e1c<\/strong><\/h2>\n

      V\u00ed d\u1ee5 1: Ph\u00e2n ph\u1ed1i d\u1ef1 \u00e1n<\/strong><\/h3>\n

      Gi\u1ea3 s\u1eed m\u1ed9t nh\u00f3m ti\u1ebfp th\u1ecb \u0111ang th\u1ef1c hi\u1ec7n m\u1ed9t chi\u1ebfn d\u1ecbch cho m\u1ed9t kh\u00e1ch h\u00e0ng. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u1eb7t th\u1eddi h\u1ea1n EOD \u0111\u1ec3 g\u1eedi b\u00e1o c\u00e1o chi\u1ebfn d\u1ecbch cu\u1ed1i c\u00f9ng. Trong khi \u0111\u00f3, nh\u00f3m ph\u1ea3i ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh b\u1eb1ng COB \u0111\u1ec3 c\u00f3 th\u1eddi gian xem x\u00e9t v\u00e0 t\u1ed5ng h\u1ee3p tr\u01b0\u1edbc th\u1eddi h\u1ea1n EOD.<\/p>\n

      V\u00ed d\u1ee5 2: H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

      Trong m\u1ed9t trung t\u00e2m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, EOD c\u00f3 th\u1ec3 l\u00e0 th\u1eddi \u0111i\u1ec3m m\u00e0 c\u00e1c \u0111\u1ea1i di\u1ec7n c\u1ea7n gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u m\u1edf c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u01b0\u1edbc khi ng\u00e0y l\u00e0m vi\u1ec7c k\u1ebft th\u00fac.<\/p>\n

      \n
      \"ho-tro-khach-hang\"\"ho-tro-khach-hang\"
      H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<\/div>\n

      M\u1ed9t s\u1ed1 l\u01b0u \u00fd kh\u00e1c<\/strong><\/h3>\n

      M\u1eb7c d\u00f9 EOD l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 giao ti\u1ebfp t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, nh\u01b0ng c\u00f3 m\u1ed9t s\u1ed1 \u0111i\u1ec3m b\u1ea1n c\u1ea7n l\u01b0u \u00fd:<\/p>\n

        \n
      • Lu\u00f4n th\u00f4ng b\u00e1o r\u00f5 r\u00e0ng v\u1ec1 th\u1eddi h\u1ea1n EOD v\u00e0 s\u1eb5n s\u00e0ng th\u1ea3o lu\u1eadn n\u1ebfu c\u1ea7n.<\/li>\n
      • Xem x\u00e9t s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 m\u00fai gi\u1edd khi giao d\u1ecbch v\u1edbi c\u00e1c nh\u00f3m qu\u1ed1c t\u1ebf \u0111\u1ec3 tr\u00e1nh nh\u1ea7m l\u1eabn.<\/li>\n
      • Nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u0111\u00e1p \u1ee9ng th\u1eddi h\u1ea1n EOD \u0111\u1ec3 duy tr\u00ec hi\u1ec7u qu\u1ea3 v\u00e0 danh ti\u1ebfng.<\/li>\n<\/ul>\n

        K\u1ebft lu\u1eadn<\/strong><\/p>\n

        V\u1eady l\u00e0 Masterskills \u0111\u00e3 c\u00f9ng b\u1ea1n t\u00ecm hi\u1ec3u EOD l\u00e0 g\u00ec<\/strong> v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a thu\u1eadt ng\u1eef n\u00e0y trong giao ti\u1ebfp c\u00f4ng s\u1edf. B\u1eb1ng c\u00e1ch hi\u1ec3u t\u1ea7m quan tr\u1ecdng c\u1ee7a EOD v\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a n\u00f3 so v\u1edbi COB, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c truy\u1ec1n th\u00f4ng v\u00e0 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. Vi\u1ec7c s\u1eed d\u1ee5ng EOD nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp ch\u1eafc ch\u1eafn s\u1ebd gi\u00fap n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 th\u00e0nh c\u00f4ng chung trong m\u1ecdi m\u00f4i tr\u01b0\u1eddng kinh doanh.<\/p>\n

        N\u1ebfu b\u1ea1n c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa v\u1edbi c\u00e1c ch\u1ee7 \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1, h\u00e3y gh\u00e9 qua Blog c\u1ee7a Masterskills \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00eam nhi\u1ec1u n\u1ed9i dung ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1c nh\u00e9!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Trong th\u1ebf gi\u1edbi kinh doanh ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, giao ti\u1ebfp hi\u1ec7u qu\u1ea3 l\u00e0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng. M\u1ed9t th\u00e0nh ph\u1ea7n thi\u1ebft y\u1ebfu c\u1ee7a giao ti\u1ebfp c\u00f4ng s\u1edf ch\u00ednh l\u00e0 EOD, m\u1ed9t thu\u1eadt ng\u1eef th\u01b0\u1eddng xu\u1ea5t hi\u1ec7n trong c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. Trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills s\u1ebd c\u00f9ng b\u1ea1n t\u00ecm […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/46881"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=46881"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/46881\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=46881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=46881"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=46881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}