{"id":46962,"date":"2023-12-16T15:39:43","date_gmt":"2023-12-16T15:39:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cach-xay-dung-bang-khao-sat-muc-do-hai-long-cua-nhan-vien.html"},"modified":"2023-12-16T15:39:43","modified_gmt":"2023-12-16T15:39:43","slug":"cach-xay-dung-bang-khao-sat-muc-do-hai-long-cua-nhan-vien","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cach-xay-dung-bang-khao-sat-muc-do-hai-long-cua-nhan-vien.html","title":{"rendered":"C\u00e1ch X\u00e2y D\u1ef1ng B\u1ea3ng Kh\u1ea3o S\u00e1t M\u1ee9c \u0110\u1ed9 H\u00e0i L\u00f2ng C\u1ee7a Nh\u00e2n Vi\u00ean"},"content":{"rendered":"
\n

L\u00e0 ch\u1ee7 doanh nghi\u1ec7p, ng\u01b0\u1eddi qu\u1ea3n l\u00fd ho\u1eb7c chuy\u00ean gia nh\u00e2n s\u1ef1, b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft li\u1ec7u nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh c\u00f3 h\u00e0i l\u00f2ng v\u1edbi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, ph\u00fac l\u1ee3i, c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn, v.v. M\u1ed9t c\u00e1ch \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd l\u00e0 ti\u1ebfn h\u00e0nh v\u00e0 x\u00e2y d\u1ef1ng b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/strong>.\u00a0<\/p>\n

Trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills s\u1ebd c\u00f9ng b\u1ea1n th\u1ea3o lu\u1eadn v\u1ec1 \u00fd ngh\u0129a c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t v\u00e0 c\u00e1ch thi\u1ebft k\u1ebf m\u1ed9t b\u1ea3ng kh\u1ea3o s\u00e1t hi\u1ec7u qu\u1ea3 trong vi\u1ec7c \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

B\u1ea3ng kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 g\u00ec\u00a0<\/strong><\/h2>\n

B\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/strong> l\u00e0 m\u1ed9t b\u1ed9 c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang v\u1edbi m\u1ee5c \u0111\u00edch gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 \u0111o l\u01b0\u1eddng c\u1ea3m gi\u00e1c tr\u1ecdn v\u1eb9n trong c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 l\u01b0\u01a1ng th\u01b0\u1edfng, c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng, qu\u1ea3n l\u00fd v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 c\u00f4ng ty thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb nh\u00e2n vi\u00ean. T\u1eeb \u0111\u00f3, gi\u00fap h\u1ecd \u0111\u01b0\u1ee3c hi\u1ec3u nh\u1eefng g\u00ec \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u00e0 nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i c\u1ea3i thi\u1ec7n.<\/p>\n

T\u1ea1i sao n\u00ean s\u1eed d\u1ee5ng b\u1ea3ng kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h2>\n
\n
\"khao-sat-muc-do-hai-long-cua-nhan-vien\"\"khao-sat-muc-do-hai-long-cua-nhan-vien\"
Vai tr\u00f2 quan tr\u1ecdng c\u1ee7a vi\u1ec7c th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/figcaption><\/figure>\n<\/div>\n

C\u00f3 r\u1ea5t nhi\u1ec1u l\u00fd do t\u1ea1i sao b\u1ea1n n\u00ean c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng b\u1ea3ng kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean. M\u1ed9t trong s\u1ed1 ch\u00fang bao g\u1ed3m:<\/p>\n

    \n
  • X\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n: B\u1eb1ng c\u00e1ch ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng l\u0129nh v\u1ef1c m\u00e0 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng h\u00e0i l\u00f2ng ho\u1eb7c c\u1ea7n c\u1ea3i thi\u1ec7n. Ph\u1ea3n h\u1ed3i n\u00e0y c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i nh\u1eb1m c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng, gi\u1eef ch\u00e2n v\u00e0 n\u0103ng su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n
  • N\u00e2ng cao Tinh th\u1ea7n Nh\u00e2n vi\u00ean: Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y r\u1eb1ng \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a h\u1ecd quan tr\u1ecdng v\u00e0 ng\u01b0\u1eddi ch\u1ee7 c\u1ee7a h\u1ecd quan t\u00e2m \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y tinh th\u1ea7n v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng tham gia v\u00e0 c\u00f3 \u0111\u1ed9ng l\u1ef1c h\u01a1n.<\/li>\n
  • Gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i h\u00e0ng \u0111\u1ea7u: Khi nh\u00e2n vi\u00ean h\u00e0i l\u00f2ng v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd, h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u1edf l\u1ea1i v\u1edbi c\u00f4ng ty h\u01a1n. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n gi\u1eef ch\u00e2n nh\u1eefng t\u00e0i n\u0103ng h\u00e0ng \u0111\u1ea7u v\u00e0 tr\u00e1nh c\u00e1c chi ph\u00ed li\u00ean quan \u0111\u1ebfn t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c cao.<\/li>\n
  • C\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t: Khi nh\u00e2n vi\u00ean h\u00e0i l\u00f2ng v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd, h\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n. B\u1eb1ng c\u00e1ch c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean, b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t v\u00e0 n\u0103ng su\u1ea5t t\u1ed5ng th\u1ec3.<\/li>\n<\/ul>\n

    C\u00e1ch thi\u1ebft k\u1ebf b\u1ea3ng kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h2>\n

    X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau<\/strong><\/h3>\n

    Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u x\u00e2y d\u1ef1ng b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 \u0111\u1eb7t m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00f4ng qua kh\u1ea3o s\u00e1t.<\/p>\n

    M\u1ed9t s\u1ed1 m\u1ee5c ti\u00eau ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean bao g\u1ed3m \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c, x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 theo d\u00f5i c\u00e1c thay \u0111\u1ed5i theo th\u1eddi gian. B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan t\u00e2m c\u1ee5 th\u1ec3 v\u00e0 cung c\u1ea5p d\u1eef li\u1ec7u h\u1eefu \u00edch.<\/p>\n

    Khi x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, b\u1ea1n c\u0169ng n\u00ean xem x\u00e9t ph\u1ea1m vi kh\u1ea3o s\u00e1t. B\u1ea1n \u0111ang kh\u1ea3o s\u00e1t t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean hay ch\u1ec9 m\u1ed9t s\u1ed1 b\u1ed9 ph\u1eadn ho\u1eb7c vai tr\u00f2 c\u00f4ng vi\u1ec7c nh\u1ea5t \u0111\u1ecbnh? B\u1ea1n s\u1ebd thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 c\u00e1c ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3 hay m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng chung? B\u1eb1ng c\u00e1ch tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t t\u1eadp trung h\u01a1n c\u0169ng nh\u01b0 cung c\u1ea5p d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p cho c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u1ee7a m\u00ecnh.<\/p>\n

    L\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c kh\u1ea3o s\u00e1t<\/strong><\/h3>\n

    Khi b\u1ea1n \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p kh\u1ea3o s\u00e1t. C\u00f3 m\u1ed9t s\u1ed1 h\u00ecnh th\u1ee9c kh\u1ea3o s\u00e1t kh\u00e1c nhau, bao g\u1ed3m kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn, kh\u1ea3o s\u00e1t tr\u00ean gi\u1ea5y, kh\u1ea3o s\u00e1t qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp.<\/p>\n

    \n
    \"phieu-khao-sat-muc-do-hai-long-cua-nhan-vien\"\"phieu-khao-sat-muc-do-hai-long-cua-nhan-vien\"
    L\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c kh\u1ea3o s\u00e1t<\/figcaption><\/figure>\n<\/div>\n

    Kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn l\u00e0 m\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p kh\u1ea3o s\u00e1t ph\u1ed5 bi\u1ebfn nh\u1ea5t v\u00ec ch\u00fang thu\u1eadn ti\u1ec7n v\u00e0 d\u1ec5 d\u00e0ng ph\u00e2n ph\u1ed1i cho m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng l\u1edbn nh\u00e2n vi\u00ean. Ch\u00fang c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh \u0111\u1ec3 bao g\u1ed3m nhi\u1ec1u lo\u1ea1i c\u00e2u h\u1ecfi kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 tr\u1eafc nghi\u1ec7m, thang \u0111o Likert v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi m\u1edf.<\/p>\n

    Kh\u1ea3o s\u00e1t tr\u00ean gi\u1ea5y l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn kh\u00e1c, m\u1eb7c d\u00f9 ch\u00fang c\u00f3 th\u1ec3 t\u1ed1n nhi\u1ec1u th\u1eddi gian h\u01a1n \u0111\u1ec3 ph\u00e2n ph\u1ed1i v\u00e0 thu th\u1eadp th\u00f4ng tin. Kh\u1ea3o s\u00e1t qua \u0111i\u1ec7n tho\u1ea1i \u00edt ph\u1ed5 bi\u1ebfn h\u01a1n nh\u01b0ng c\u00f3 th\u1ec3 h\u1eefu \u00edch \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb nh\u1eefng nh\u00e2n vi\u00ean kh\u00f4ng c\u00f3 quy\u1ec1n truy c\u1eadp th\u01b0\u1eddng xuy\u00ean v\u00e0o m\u00e1y t\u00ednh. Ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp c\u00f3 th\u1ec3 cung c\u1ea5p nhi\u1ec1u d\u1eef li\u1ec7u chuy\u00ean s\u00e2u h\u01a1n nh\u01b0ng c\u00f3 th\u1ec3 t\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 chi ph\u00ed h\u01a1n.<\/p>\n

    Chu\u1ea9n b\u1ecb c\u00e2u h\u1ecfi<\/strong><\/h3>\n

    Khi b\u1ea1n \u0111\u00e3 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p kh\u1ea3o s\u00e1t, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 chu\u1ea9n b\u1ecb c\u00e2u h\u1ecfi. C\u00e1c c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c ch\u1ecdn s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t v\u00e0 lo\u1ea1i th\u00f4ng tin b\u1ea1n \u0111ang c\u1ed1 g\u1eafng thu th\u1eadp. B\u1ea1n n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra c\u00e1c c\u00e2u h\u1ecfi r\u00f5 r\u00e0ng, ng\u1eafn g\u1ecdn v\u00e0 d\u1ec5 hi\u1ec3u.<\/p>\n

    B\u1ea1n n\u00ean tr\u00e1nh c\u00e1c c\u00e2u h\u1ecfi thi\u00ean v\u1ecb ho\u1eb7c mang t\u00ednh d\u1eabn d\u1eaft c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a nh\u00e2n vi\u00ean. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c di\u1ec5n \u0111\u1ea1t m\u1ed9t c\u00e1ch trung l\u1eadp v\u00e0 kh\u00e1ch quan. B\u1ea1n c\u0169ng n\u00ean tr\u00e1nh nh\u1eefng c\u00e2u h\u1ecfi n\u01b0\u1edbc \u0111\u00f4i, \u0111\u00f3 l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 c\u00f9ng m\u1ed9t l\u00fac. N\u1ebfu b\u1ea1n c\u1ea7n v\u00ed d\u1ee5 tham kh\u1ea3o, h\u00e3y l\u01b0\u1edbt ngay \u0111\u1ebfn ph\u1ea7n cu\u1ed1i c\u1ee7a b\u00e0i vi\u1ebft n\u00e0y nh\u00e9!<\/p>\n

    Thi\u1ebft k\u1ebf b\u1ea3ng kh\u1ea3o s\u00e1t<\/strong><\/h3>\n

    Khi b\u1ea1n \u0111\u00e3 chu\u1ea9n b\u1ecb c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a m\u00ecnh, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 thi\u1ebft k\u1ebf kh\u1ea3o s\u00e1t. B\u1ea1n n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t h\u1ea5p d\u1eabn, tr\u1ef1c quan v\u00e0 d\u1ec5 d\u00e0ng \u0111i\u1ec1u h\u01b0\u1edbng. B\u1ea1n n\u00ean s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef r\u00f5 r\u00e0ng v\u00e0 ng\u1eafn g\u1ecdn, \u0111\u1ed3ng th\u1eddi tr\u00e1nh s\u1eed d\u1ee5ng bi\u1ec7t ng\u1eef k\u1ef9 thu\u1eadt ho\u1eb7c thu\u1eadt ng\u1eef kh\u00f3 hi\u1ec3u.<\/p>\n

    Trong qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf, b\u1ea1n c\u0169ng n\u00ean xem x\u00e9t \u0111\u1ed9 d\u00e0i b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean. M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t qu\u00e1 d\u00e0i c\u00f3 th\u1ec3 khi\u1ebfn nh\u00e2n vi\u00ean tr\u1edf n\u00ean m\u1ec7t m\u1ecfi ho\u1eb7c m\u1ea5t h\u1ee9ng th\u00fa. M\u1eb7t kh\u00e1c, m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t qu\u00e1 ng\u1eafn c\u00f3 th\u1ec3 kh\u00f4ng cung c\u1ea5p \u0111\u1ee7 th\u00f4ng tin.<\/p>\n

    M\u1ed9t c\u00e2n nh\u1eafc quan tr\u1ecdng kh\u00e1c khi thi\u1ebft k\u1ebf kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n l\u00e0 th\u1ee9 t\u1ef1 c\u1ee7a c\u00e1c c\u00e2u h\u1ecfi. B\u1ea1n n\u00ean b\u1eaft \u0111\u1ea7u v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi d\u1ec5 v\u00e0 kh\u00f4ng mang t\u00ednh \u0111e d\u1ecda, sau \u0111\u00f3 chuy\u1ec3n sang nh\u1eefng c\u00e2u h\u1ecfi ph\u1ee9c t\u1ea1p v\u00e0 nh\u1ea1y c\u1ea3m h\u01a1n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi ng\u01b0\u1eddi tr\u1ea3 l\u1eddi v\u00e0 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n khi tr\u1ea3 l\u1eddi kh\u1ea3o s\u00e1t.<\/p>\n

    Ngo\u00e0i ra, b\u1ea1n n\u00ean c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng logic b\u1ecf qua, \u0111\u00e2y l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt cho ph\u00e9p ng\u01b0\u1eddi tr\u1ea3 l\u1eddi b\u1ecf qua c\u00e1c c\u00e2u h\u1ecfi kh\u00f4ng li\u00ean quan \u0111\u1ebfn h\u1ecd. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3m b\u1edbt s\u1ef1 m\u1ec7t m\u1ecfi khi kh\u1ea3o s\u00e1t v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh. Cu\u1ed1i c\u00f9ng, b\u1ea1n c\u0169ng n\u00ean xem x\u00e9t th\u1eed nghi\u1ec7m tr\u01b0\u1edbc kh\u1ea3o s\u00e1t c\u1ee7a m\u00ecnh v\u1edbi m\u1ed9t nh\u00f3m nh\u1ecf \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 ho\u1eb7c s\u1ef1 c\u1ed1 n\u00e0o tr\u01b0\u1edbc khi tri\u1ec3n khai kh\u1ea3o s\u00e1t cho nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng h\u01a1n.<\/p>\n

    Ch\u1ecdn c\u00f4ng c\u1ee5\u00a0<\/strong><\/h3>\n

    C\u00f3 nhi\u1ec1u c\u00f4ng c\u1ee5 kh\u00e1c nhau \u0111\u1ec3 t\u1ea1o b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean, bao g\u1ed3m Typeform, SurveyMonkey, Google Forms v\u00e0 Qualtrics.\u00a0<\/p>\n

    \n
    \"chon-cong-cu-khao-sat\"\"chon-cong-cu-khao-sat\"
    L\u1ef1a ch\u1ecdn c\u00f4ng c\u1ee5 l\u00e0m kh\u1ea3o s\u00e1t ph\u00f9 h\u1ee3p<\/figcaption><\/figure>\n<\/div>\n

    Typeform l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t ph\u1ed5 bi\u1ebfn cho ph\u00e9p b\u1ea1n t\u1ea1o c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t mang t\u00ednh t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ea5p d\u1eabn. N\u00f3 c\u00f3 giao di\u1ec7n th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng v\u00e0 cung c\u1ea5p nhi\u1ec1u t\u00f9y ch\u1ecdn t\u00f9y ch\u1ec9nh. V\u1edbi Typeform, b\u1ea1n c\u00f3 th\u1ec3 th\u00eam h\u00ecnh \u1ea3nh, video v\u00e0 th\u1eadm ch\u00ed c\u1ea3 GIF v\u00e0o c\u00e1c c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t c\u1ee7a m\u00ecnh, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0m cho cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1edf n\u00ean th\u00fa v\u1ecb h\u01a1n \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi tr\u1ea3 l\u1eddi.<\/p>\n

    Ngo\u00e0i Typeform, SurveyMonkey l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 ph\u1ed5 bi\u1ebfn kh\u00e1c \u0111\u1ec3 t\u1ea1o kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn. N\u00f3 c\u00f3 m\u1ed9t th\u01b0 vi\u1ec7n l\u1edbn c\u00e1c m\u1eabu kh\u1ea3o s\u00e1t \u0111\u1ec3 l\u1ef1a ch\u1ecdn v\u00e0 cung c\u1ea5p nhi\u1ec1u lo\u1ea1i c\u00e2u h\u1ecfi, bao g\u1ed3m c\u00e1c c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m, c\u00e2u h\u1ecfi m\u1edf v\u00e0 thang \u0111\u00e1nh gi\u00e1. Google Forms l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 mi\u1ec5n ph\u00ed v\u00e0 th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng kh\u00e1c cho ph\u00e9p b\u1ea1n t\u1ea1o v\u00e0 chia s\u1ebb c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng. N\u00f3 t\u00edch h\u1ee3p v\u1edbi Google Sheets, v\u00ec v\u1eady b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng xem v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u1ea3o s\u00e1t c\u1ee7a m\u00ecnh trong m\u1ed9t b\u1ea3ng t\u00ednh.<\/p>\n

    Cu\u1ed1i c\u00f9ng, Qualtrics l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t n\u00e2ng cao h\u01a1n th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi c\u00e1c doanh nghi\u1ec7p v\u00e0 nh\u00e0 nghi\u00ean c\u1ee9u. N\u00f3 cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao, ch\u1eb3ng h\u1ea1n nh\u01b0 logic ph\u00e2n nh\u00e1nh, logic b\u1ecf qua v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u n\u00e2ng cao. Tuy nhi\u00ean, n\u00f3 c\u0169ng ph\u1ee9c t\u1ea1p h\u01a1n v\u00e0 c\u1ea7n th\u00eam m\u1ed9t ch\u00fat th\u1eddi gian \u0111\u1ec3 h\u1ecdc c\u00e1ch s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3.<\/p>\n

    \u0110\u01b0a ra k\u1ebf ho\u1ea1ch tri\u1ec3n khai<\/strong><\/h3>\n

    B\u01b0\u1edbc n\u00e0y \u0111\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c hi\u1ec7n qu\u00e1 tr\u00ecnh tri\u1ec3n khai b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean. N\u00f3 c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p kh\u1ea3o s\u00e1t ph\u00f9 h\u1ee3p, thi\u1ebft l\u1eadp th\u1eddi gian ho\u00e0n th\u00e0nh kh\u1ea3o s\u00e1t v\u00e0 quy\u1ebft \u0111\u1ecbnh c\u00e1c k\u00eanh ph\u00e2n ph\u1ed1i cho kh\u1ea3o s\u00e1t. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, ch\u1eb3ng h\u1ea1n nh\u01b0 qua email, m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c trang web c\u1ee7a c\u00f4ng ty. Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch khuy\u1ebfn kh\u00edch ho\u1eb7c ph\u1ea7n th\u01b0\u1edfng khi ho\u00e0n th\u00e0nh kh\u1ea3o s\u00e1t gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i v\u00e0 tham gia \u0111\u1ebfn t\u1eeb nh\u00e2n vi\u00ean.<\/p>\n

    Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3<\/strong><\/h3>\n

    Cu\u1ed1i c\u00f9ng l\u00e0 qu\u00e1 tr\u00ecnh ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t. B\u01b0\u1edbc n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c xem x\u00e9t v\u00e0 gi\u1ea3i th\u00edch d\u1eef li\u1ec7u thu th\u1eadp \u0111\u01b0\u1ee3c t\u1eeb b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean, x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng v\u00e0 m\u00f4 h\u00ecnh c\u0169ng nh\u01b0 r\u00fat ra k\u1ebft lu\u1eadn d\u1ef1a tr\u00ean d\u1eef li\u1ec7u.\u00a0<\/p>\n

    D\u1eef li\u1ec7u kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch b\u1eb1ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ed1ng k\u00ea kh\u00e1c nhau nh\u01b0 th\u1ed1ng k\u00ea m\u00f4 t\u1ea3, th\u1ed1ng k\u00ea suy lu\u1eadn v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 tr\u1ef1c quan h\u00f3a d\u1eef li\u1ec7u. Vi\u1ec7c ph\u00e2n t\u00edch n\u00ean nh\u1eb1m m\u1ee5c \u0111\u00edch tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ho\u1eb7c m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp trong giai \u0111o\u1ea1n l\u1eadp k\u1ebf ho\u1ea1ch. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t m\u1ecdi h\u1ea1n ch\u1ebf ho\u1eb7c sai l\u1ec7ch trong d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o k\u1ebft qu\u1ea3 ch\u00ednh x\u00e1c v\u00e0 c\u00f3 \u00fd ngh\u0129a. Khi qu\u00e1 tr\u00ecnh ph\u00e2n t\u00edch ho\u00e0n t\u1ea5t, c\u00e1c ph\u00e1t hi\u1ec7n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh ho\u1eb7c khuy\u1ebfn ngh\u1ecb s\u00e1ng su\u1ed1t cho c\u00f4ng ty.<\/p>\n

    C\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn trong b\u1ea3ng kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h2>\n

    C\u00e2u h\u1ecfi th\u00f4ng tin chung<\/strong><\/h3>\n
      \n
    1. Tu\u1ed5i t\u00e1c<\/li>\n
    2. Gi\u1edbi t\u00ednh<\/li>\n
    3. Tr\u00ecnh \u0111\u1ed9 h\u1ecdc v\u1ea5n<\/li>\n
    4. Th\u1eddi gian g\u1eafn b\u00f3 v\u1edbi c\u00f4ng ty<\/li>\n
    5. B\u1ed9 ph\u1eadn ho\u1eb7c ch\u1ee9c danh c\u00f4ng vi\u1ec7c<\/li>\n
    6. \u0110\u1ecba \u0111i\u1ec3m l\u00e0m vi\u1ec7c<\/li>\n<\/ol>\n

      C\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t<\/strong><\/h3>\n
        \n
      1. B\u1ea1n c\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh trong 6 th\u00e1ng qua kh\u00f4ng?<\/li>\n
      2. B\u1ea1n \u0111\u00e3 c\u00f3 c\u01a1 h\u1ed9i cung c\u1ea5p ph\u1ea3n h\u1ed3i cho ng\u01b0\u1eddi gi\u00e1m s\u00e1t ho\u1eb7c ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a m\u00ecnh ch\u01b0a?<\/li>\n
      3. B\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p nh\u1eefng k\u1ef3 v\u1ecdng v\u1ec1 hi\u1ec7u su\u1ea5t r\u00f5 r\u00e0ng ch\u01b0a?<\/li>\n
      4. B\u1ea1n c\u00f3 th\u01b0\u1eddng xuy\u00ean nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 c\u00f4ng nh\u1eadn ho\u1eb7c khen ng\u1ee3i cho c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh kh\u00f4ng?<\/li>\n
      5. B\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c cung c\u1ea5p c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 thi\u1ebft b\u1ecb c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 hay kh\u00f4ng?<\/li>\n
      6. B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c hay kh\u00f4ng?<\/li>\n
      7. B\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c t\u1ea1o c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p kh\u00f4ng?<\/li>\n
      8. B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y r\u1eb1ng c\u00e1c \u00fd ki\u1ebfn v\u00e0 quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao v\u00e0 \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc kh\u00f4ng?<\/li>\n
      9. B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh c\u00f3 \u00fd ngh\u0129a v\u00e0 \u0111\u00f3ng g\u00f3p v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ty?<\/li>\n
      10. B\u1ea1n h\u00e0i l\u00f2ng nh\u01b0 th\u1ebf n\u00e0o v\u1edbi m\u1ee9c \u0111\u1ed9 giao ti\u1ebfp trong nh\u00f3m v\u00e0 v\u1edbi c\u1ea5p tr\u00ean c\u1ee7a m\u00ecnh?<\/li>\n
      11. M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng chung v\u1ec1 c\u00f4ng vi\u1ec7c: Tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1-10, b\u1ea1n h\u00e0i l\u00f2ng v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh \u1edf m\u1ee9c n\u00e0o?<\/li>\n
      12. G\u1eafn b\u00f3 v\u1edbi c\u00f4ng vi\u1ec7c: B\u1ea1n g\u1eafn b\u00f3 v\u1edbi c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n
      13. S\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi c\u00f4ng vi\u1ec7c: B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i ph\u00f9 h\u1ee3p v\u1edbi k\u1ef9 n\u0103ng v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a m\u00ecnh kh\u00f4ng?<\/li>\n
      14. Giao ti\u1ebfp: Giao ti\u1ebfp trong nh\u00f3m c\u1ee7a b\u1ea1n v\u00e0 v\u1edbi ng\u01b0\u1eddi gi\u00e1m s\u00e1t c\u1ee7a b\u1ea1n hi\u1ec7u qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n
      15. S\u1ef1 c\u00f4ng nh\u1eadn: B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao cho c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh kh\u00f4ng?<\/li>\n
      16. C\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng: B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y m\u00ecnh c\u00e2n b\u1eb1ng t\u1ed1t gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n kh\u00f4ng?<\/li>\n
      17. L\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 ph\u00fac l\u1ee3i: B\u1ea1n c\u00f3 h\u00e0i l\u00f2ng v\u1edbi ch\u1ebf \u0111\u1ed9 l\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 ph\u00fac l\u1ee3i c\u1ee7a m\u00ecnh kh\u00f4ng?<\/li>\n
      18. C\u01a1 h\u1ed9i tr\u01b0\u1edfng th\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n: B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 tr\u01b0\u1edfng th\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n trong vai tr\u00f2 c\u1ee7a m\u00ecnh kh\u00f4ng?<\/li>\n
      19. H\u1ed7 tr\u1ee3 c\u1ee7a qu\u1ea3n l\u00fd: B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a m\u00ecnh hay kh\u00f4ng?<\/li>\n
      20. S\u1ef1 n\u0103ng \u0111\u1ed9ng c\u1ee7a nh\u00f3m: Nh\u00f3m c\u1ee7a b\u1ea1n l\u00e0m vi\u1ec7c c\u00f9ng nhau v\u00e0 giao ti\u1ebfp t\u1ed1t nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n<\/ol>\n

        M\u1eabu b\u1ea3ng kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h2>\n

        T\u1ea3i m\u1eabu b\u1ea3ng kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean chuy\u00ean nghi\u1ec7p v\u00e0 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed t\u1ea1i \u0111\u00e2y: <\/p>\n

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          K\u1ebft<\/strong><\/h2>\n

          V\u1eady l\u00e0 Masterskills \u0111\u00e3 c\u00f9ng b\u1ea1n t\u00ecm hi\u1ec3u c\u00e1ch x\u00e2y d\u1ef1ng b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean.<\/strong> Nh\u00ecn chung, vi\u1ec7c th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ph\u00fac l\u1ee3i cho nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd v\u00e0 th\u00e0nh c\u00f4ng chung c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/p>\n

          B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p kh\u1ea3o s\u00e1t, chu\u1ea9n b\u1ecb c\u00e2u h\u1ecfi, thi\u1ebft k\u1ebf kh\u1ea3o s\u00e1t, ch\u1ecdn \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, ph\u00e2n ph\u1ed1i kh\u1ea3o s\u00e1t v\u00e0 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 thu \u0111\u01b0\u1ee3c nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb v\u1ec1 suy ngh\u0129 v\u00e0 \u00fd ki\u1ebfn c\u1ee7a nh\u00e2n vi\u00ean. \u0110i\u1ec1u quan tr\u1ecdng c\u1ea7n nh\u1edb l\u00e0 truy\u1ec1n \u0111\u1ea1t k\u1ebft qu\u1ea3 c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean nh\u1eefng ph\u00e1t hi\u1ec7n \u0111\u00f3.\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          L\u00e0 ch\u1ee7 doanh nghi\u1ec7p, ng\u01b0\u1eddi qu\u1ea3n l\u00fd ho\u1eb7c chuy\u00ean gia nh\u00e2n s\u1ef1, b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft li\u1ec7u nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh c\u00f3 h\u00e0i l\u00f2ng v\u1edbi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, ph\u00fac l\u1ee3i, c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn, v.v. M\u1ed9t c\u00e1ch \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd l\u00e0 ti\u1ebfn h\u00e0nh v\u00e0 x\u00e2y d\u1ef1ng b\u1ea3ng c\u00e2u h\u1ecfi […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/46962"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=46962"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/46962\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=46962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=46962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=46962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}