{"id":47087,"date":"2023-12-16T16:16:26","date_gmt":"2023-12-16T16:16:26","guid":{"rendered":"https:\/\/masterskills.org\/blog\/10-cach-giao-tiep-voi-khach-hang-kho-tinh.html"},"modified":"2023-12-16T16:16:26","modified_gmt":"2023-12-16T16:16:26","slug":"10-cach-giao-tiep-voi-khach-hang-kho-tinh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/10-cach-giao-tiep-voi-khach-hang-kho-tinh.html","title":{"rendered":"10 C\u00e1ch Giao Ti\u1ebfp V\u1edbi Kh\u00e1ch H\u00e0ng Kh\u00f3 T\u00ednh"},"content":{"rendered":"
\n

Giao ti\u1ebfp kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh<\/strong> nh\u01b0 th\u1ebf n\u00e0o? \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi r\u1ea5t ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi \u0111\u1eb7t ra, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c b\u1ea1n l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng.\u00a0<\/p>\n

B\u1ea1n bi\u1ebft \u0111\u1ea5y, trong kinh doanh b\u1ea1n s\u1ebd ph\u1ea3i g\u1eb7p g\u1ee1 v\u1edbi \u0111a d\u1ea1ng kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecnh hu\u1ed1ng kh\u00e1c nhau. Tuy nhi\u00ean, d\u00f9 l\u00e0 t\u00ecnh hu\u1ed1ng n\u00e0o hay kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh hay kh\u00f4ng, b\u1ea1n v\u1eabn c\u1ea7n thi\u1ebft l\u1eadp s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. Trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills s\u1ebd chia s\u1ebb \u0111\u1ebfn b\u1ea1n 10 c\u00e1ch giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh hi\u1ec7u qu\u1ea3<\/strong>.<\/p>\n

S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng quan tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/h2>\n

Thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 ch\u00eca kh\u00f3a d\u1eabn \u0111\u1ebfn th\u00e0nh c\u00f4ng trong kinh doanh. M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u1edbi quy m\u00f4 h\u01a1n 700 ng\u01b0\u1eddi, trong \u0111\u00f3 80% ng\u01b0\u1eddi cho bi\u1ebft h\u1ecd s\u1ebd chuy\u1ec3n sang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u m\u1edbi n\u1ebfu d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u hi\u1ec7n t\u1ea1i kh\u00f4ng t\u1ed1t.<\/p>\n

H\u01a1n th\u1ebf n\u1eefa, chi ph\u00ed \u0111\u1ec3 duy tr\u00ec m\u1ed9t kh\u00e1ch h\u00e0ng cao h\u01a1n v\u1edbi vi\u1ec7c t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi. B\u1edfi v\u1eady, vi\u1ec7c duy tr\u00ec s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p.<\/p>\n

\n
\"S\u1ef1\"S\u1ef1
L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p.<\/figcaption><\/figure>\n<\/div>\n

B\u00ed quy\u1ebft giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh<\/strong><\/h2>\n

M\u1eb7c d\u00f9 bi\u1ebft r\u1eb1ng kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi lu\u00f4n lu\u00f4n \u0111\u00fang nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng d\u1ec5 d\u00e0ng \u0111\u1ec3 \u0111\u1ed1i m\u1eb7t. H\u1ecdc c\u00e1ch \u0111\u1ec3 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng c\u1ee7a m\u1ecdi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c \u0111\u01a1n v\u1ecb cung c\u1ea5p s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5.\u00a0<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u00ed quy\u1ebft gi\u00fap b\u1ea1n giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh hi\u1ec7u qu\u1ea3, tham kh\u1ea3o ngay nh\u00e9.<\/p>\n

L\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

Thay v\u00ec c\u1ed1 g\u1eafng tranh lu\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n h\u00e3y b\u00ecnh t\u0129nh v\u00e0 l\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng ngay c\u1ea3 khi b\u1ea1n bi\u1ebft r\u1eb1ng h\u1ecd \u0111\u00e3 nh\u1ea7m l\u1eabn th\u00f4ng tin. <\/p>\n

Nh\u1edd vi\u1ec7c t\u1eadp trung l\u1eafng nghe \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i, h\u01a1n n\u1eefa th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

\u0110\u1ed3ng c\u1ea3m v\u1edbi v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

B\u1ea1n h\u00e3y \u0111\u1eb7t b\u1ea3n th\u00e2n v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u1eefng g\u00ec m\u00e0 h\u1ecd ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u00e0 xin l\u1ed7i kh\u00e1ch h\u00e0ng ch\u00e2n th\u00e0nh n\u1ebfu b\u1ea1n l\u00e0 ng\u01b0\u1eddi sai. B\u1ea1n nh\u1eafc l\u1ea1i guy\u00ean nh\u00e2n d\u1eabn \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi ho\u00e0n c\u1ea3nh c\u1ee7a h\u1ecd. Khi \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd mau ch\u00f3ng b\u00ecnh t\u0129nh l\u1ea1i h\u01a1n.<\/p>\n

Ki\u1ec3m so\u00e1t t\u00f4ng gi\u1ecdng<\/strong><\/h3>\n

Khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, \u1edf b\u1ea5t k\u1ef3 t\u00ecnh hu\u1ed1ng n\u00e0o ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u0169ng c\u1ea7n ki\u1ec3m so\u00e1t t\u00f4ng gi\u1ecdng c\u1ee7a m\u00ecnh v\u1eeba ph\u1ea3i nh\u1eb1m th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

Trong t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng m\u1ea5t b\u00ecnh t\u0129nh v\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi \u00e2m l\u01b0\u1ee3ng l\u1edbn, b\u1ea1n h\u00e3y n\u00f3i ch\u1eadm l\u1ea1i b\u1eb1ng t\u00f4ng gi\u1ecdng h\u1ea1 th\u1ea5p. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh v\u00e0 b\u00ecnh t\u0129nh tr\u1edf l\u1ea1i. Khi ti\u1ebfp c\u1eadn v\u1ea5n \u0111\u1ec1 v\u1edbi m\u1ed9t t\u00e2m th\u1ebf b\u00ecnh t\u0129nh, s\u00e1ng su\u1ed1t, b\u1ea1n s\u1ebd gi\u00fap c\u01a1n gi\u1eadn d\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng mau ch\u00f3ng ti\u00eau tan.<\/p>\n

X\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m n\u00ean nh\u01b0\u1ee3ng b\u1ed9<\/strong><\/h3>\n

N\u1ebfu t\u1ed1n h\u00e0ng gi\u1edd \u0111\u1ed3ng h\u1ed3 m\u00e0 v\u1eabn kh\u00f4ng th\u1ec3 l\u00e0m h\u00e0i l\u00f2ng m\u1ed9t kh\u00e1ch h\u00e0ng th\u00f4 l\u1ed7 v\u00e0 b\u1ea1n \u0111au \u0111\u1ea7u m\u00e3i v\u1eabn kh\u00f4ng th\u1ec3 \u0111i \u0111\u1ebfn s\u1ef1 nh\u1ea5t tr\u00ed, th\u00ec t\u1ed1t h\u01a1n h\u1ebft l\u00e0 b\u1ea1n n\u00ean \u0111i theo con \u0111\u01b0\u1eddng cao c\u1ea3 v\u00e0 th\u1ecfa hi\u1ec7p c\u00f3 l\u1ee3i cho h\u1ecd. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n.\u00a0<\/p>\n

\n
\"X\u00e1c\"X\u00e1c
Nh\u01b0\u1ee3ng b\u1ed9 \u0111\u1ec3 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.<\/figcaption><\/figure>\n<\/div>\n

Gi\u1eef b\u00ecnh t\u0129nh<\/strong><\/h3>\n

Kh\u00f4ng \u00edt tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng m\u1ea5t b\u00ecnh t\u0129nh v\u00e0 ph\u00e1t ng\u00f4n thi\u1ebfu v\u0103n h\u00f3a, b\u1ea1n h\u00e3y h\u00edt m\u1ed9t h\u01a1i th\u1eadt s\u00e2u \u0111\u1ec3 l\u1ea5y l\u1ea1i b\u00ecnh t\u0129nh v\u00e0 xem nh\u01b0 ch\u01b0a nghe th\u1ea5y g\u00ec. B\u1ea1n h\u00e3y th\u1ec3 hi\u1ec7n cho h\u1ecd th\u1ea5y, b\u1ea1n \u0111\u1ebfn \u0111\u00e2y \u0111\u1ec3 gi\u00fap \u0111\u1ee1 v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/p>\n

Kh\u00f4ng coi \u0111\u00f3 l\u00e0 m\u1ed9t chuy\u1ec7n c\u00e1 nh\u00e2n<\/strong><\/h3>\n

B\u1ea1n c\u1ea7n h\u01b0\u1edbng c\u00e2u chuy\u1ec7n v\u1ec1 hi\u1ec7n t\u1ea1i v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng l\u00e0m nh\u01b0 v\u1eady. Kh\u00e1ch h\u00e0ng tr\u00fat gi\u1eadn, s\u1ef1 th\u1ea5t v\u1ecdng v\u00e0o b\u1ea1n v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n cho c\u00f4ng ty. Do \u0111\u00f3, b\u1ea1n h\u00e3y \u0111\u01b0a cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf v\u1ec1 ch\u1ee7 \u0111\u1ec1 ch\u00ednh v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng gi\u1ea3i quy\u1ebft n\u00f3.<\/p>\n

H\u00e3y nh\u1edb r\u1eb1ng b\u1ea1n \u0111ang t\u01b0\u01a1ng t\u00e1c v\u1edbi con ng\u01b0\u1eddi<\/strong><\/h3>\n

\u0110\u00f4i khi ch\u00fang ta th\u01b0\u1eddng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng chuy\u1ec7n xui r\u1ee7i. Do \u0111\u00f3, n\u1ebfu b\u1ea1n g\u1eb7p kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0o ng\u00e0y h\u00f4m \u0111\u00f3 th\u00ec h\u00e3y c\u1ed1 g\u1eafng \u0111\u1ed3ng c\u1ea3m v\u00e0 l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y t\u1ed1t h\u01a1n nh\u00e9.<\/p>\n

Gi\u1eef l\u1eddi h\u1ee9a<\/strong><\/h3>\n

Vi\u1ec7c th\u1ea5t h\u1ee9a v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd khi\u1ebfn b\u1ea1n \u0111\u00e1nh m\u1ea5t l\u00f2ng tin c\u1ee7a h\u1ecd v\u1edbi b\u1ea1n.<\/p>\n

V\u1eady n\u00ean, ngay c\u1ea3 khi b\u1ea1n h\u1ee9a v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 m\u00e0 ch\u01b0a th\u1ec3 ho\u00e0n thi\u1ec7n, b\u1ea1n v\u1eabn n\u00ean g\u1ecdi \u0111i\u1ec7n th\u00f4ng b\u00e1o l\u1ea1i cho kh\u00e1ch h\u00e0ng, v\u00e0 s\u1eafp x\u1ebfp ho\u00e0n thi\u1ec7n s\u1edbm nh\u1ea5t. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng uy t\u00edn trong l\u00f2ng kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.\u00a0<\/p>\n

\n
\"Gi\u1eef\"Gi\u1eef
Gi\u1eef l\u1eddi h\u1ee9a \u0111\u1ec3 x\u00e2y d\u1ef1ng uy t\u00edn trong l\u00f2ng kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.\u00a0<\/figcaption><\/figure>\n<\/div>\n

T\u00f3m t\u1eaft c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo<\/strong><\/h3>\n

Sau cu\u1ed9c tr\u00f2 chuy\u1ec7n, b\u1ea1n c\u1ea7n t\u00f3m t\u1eaft l\u1ea1i nh\u1eefng \u0111i\u1ec1u s\u1ebd x\u1ea3y ra sau \u0111\u00f3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u1eafm b\u1eaft v\u00e0 \u0111\u1ea3m b\u1ea3o b\u1ea1n th\u1ef1c hi\u1ec7n \u0111\u00fang l\u1eddi h\u1ee9a.\u00a0<\/p>\n

N\u00f3i l\u1eddi c\u1ea3m \u01a1n<\/strong><\/h3>\n

M\u1ed9t \u0111i\u1ec1u quan tr\u1ecdng n\u1eefa, sau khi k\u1ebft th\u00fac m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n \u0111\u1eebng qu\u00ean g\u1eedi l\u1eddi c\u1ea3m \u01a1n t\u1edbi h\u1ecd m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh nh\u1ea5t. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch l\u00e0m hi\u1ec7u qu\u1ea3 \u0111\u1ec3 doanh nghi\u1ec7p duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

T\u1ea1m k\u1ebft<\/strong><\/p>\n

Trong kinh doanh b\u1ea1n s\u1ebd g\u1eb7p mu\u00f4n h\u00ecnh v\u1ea1n tr\u1ea1ng kh\u00e1ch h\u00e0ng do \u0111\u00f3 b\u1ea1n c\u1ea7n c\u00f3 m\u1ed9t c\u00e1ch \u0111\u1ec3 giao ti\u1ebfp ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng nh\u1eb1m duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi h\u1ecd. Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 c\u00e1ch giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh <\/strong>hi\u1ec7u qu\u1ea3 m\u00e0 Masterskills mu\u1ed1n g\u1eedi \u0111\u1ebfn b\u1ea1n. Hy v\u1ecdng qua b\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u00fap b\u1ea1n bi\u1ebft c\u00e1ch \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00f3, hay kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh.<\/p>\n

N\u1ebfu b\u1ea1n c\u00f2n b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o, \u0111\u1eebng ng\u1ea7n ng\u1ea1i \u0111\u1ec3 l\u1ea1i b\u00ecnh lu\u1eadn \u0111\u1ec3 \u0111\u01b0\u1ee3c Masterskills gi\u1ea3i \u0111\u00e1p chi ti\u1ebft nh\u00e9.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Giao ti\u1ebfp kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh nh\u01b0 th\u1ebf n\u00e0o? \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi r\u1ea5t ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi \u0111\u1eb7t ra, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c b\u1ea1n l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng.\u00a0 B\u1ea1n bi\u1ebft \u0111\u1ea5y, trong kinh doanh b\u1ea1n s\u1ebd ph\u1ea3i g\u1eb7p g\u1ee1 v\u1edbi \u0111a d\u1ea1ng kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecnh hu\u1ed1ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/47087"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=47087"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/47087\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=47087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=47087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=47087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}