{"id":48121,"date":"2023-12-16T22:05:49","date_gmt":"2023-12-16T22:05:49","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tam-ly-khach-hang-la-gi-ap-dung-diem-cham-tam-ly-khach-hang-de-nang-cao-trai-nghiem-khach-hang.html"},"modified":"2023-12-16T22:05:49","modified_gmt":"2023-12-16T22:05:49","slug":"tam-ly-khach-hang-la-gi-ap-dung-diem-cham-tam-ly-khach-hang-de-nang-cao-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tam-ly-khach-hang-la-gi-ap-dung-diem-cham-tam-ly-khach-hang-de-nang-cao-trai-nghiem-khach-hang.html","title":{"rendered":"T\u00e2m L\u00fd Kh\u00e1ch H\u00e0ng L\u00e0 G\u00ec? \u00c1p D\u1ee5ng \u0110i\u1ec3m Ch\u1ea1m T\u00e2m L\u00fd Kh\u00e1ch H\u00e0ng \u0110\u1ec3 N\u00e2ng Cao Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"
\n

T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/strong> \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 g\u00ec? T\u00e2m l\u00fd ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 t\u00e1c \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a h\u1ecd? \u0110\u1ec3 hi\u1ec3u h\u01a1n v\u1ec1 ch\u1ee7 \u0111\u1ec1 n\u00e0y, m\u1eddi b\u1ea1n c\u00f9ng Masterskills c\u00f9ng t\u00ecm hi\u1ec3u chi ti\u1ebft trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9.<\/p>\n

T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h2>\n

T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng hay customer psychology \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u00e2m l\u00fd v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh mua h\u00e0ng, bao g\u1ed3m: nh\u1eadn bi\u1ebft nhu c\u1ea7u, t\u00ecm ki\u1ebfm th\u00f4ng tin, \u0111\u00e1nh gi\u00e1 c\u00e1c l\u1ef1a ch\u1ecdn, quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng v\u00e0 ph\u1ea3n \u1ee9ng sau mua.<\/p>\n

\"t\u00e2m\"t\u00e2m
T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/figcaption><\/figure>\n

Do \u0111\u00f3, vi\u1ec7c nghi\u00ean c\u1ee9u v\u00e0 ph\u00e2n t\u00edch t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng khi mua h\u00e0ng \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c kinh doanh v\u00e0 marketing c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

T\u00e2m l\u00fd ng\u01b0\u1eddi d\u00f9ng c\u00f3 t\u00e1c \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng?<\/strong><\/h2>\n

T\u00e2m l\u00fd c\u1ee7a ng\u01b0\u1eddi d\u00f9ng t\u00e1c \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng? Ch\u1eb3ng h\u1ea1n, m\u1ed9t kh\u00e1ch h\u00e0ng ra quy\u1ebft \u0111\u1ecbnh mua m\u1ed9t s\u1ea3n ph\u1ea9m, do n\u00f3 \u0111ang \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i mua 1 t\u1eb7ng 1. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, kh\u00e1ch h\u00e0ng c\u00f3 t\u00e2m l\u00fd th\u00edch th\u00fa tr\u01b0\u1edbc c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh c\u00f3 l\u1ee3i h\u01a1n khi mua s\u1ea3n ph\u1ea9m \u0111\u00f3.<\/p>\n

Hay trong m\u1ed9t tr\u01b0\u1eddng h\u1ee3p kh\u00e1c, khi kh\u00e1ch h\u00e0ng th\u1ea5y hai s\u1ea3n ph\u1ea9m d\u1ea7u g\u1ed9i A v\u00e0 B \u0111\u1eb7t chung tr\u00ean k\u1ec7, nh\u01b0ng h\u1ecd ch\u1ecdn mua d\u1ea7u g\u1ed9i B thay v\u00ec d\u1ea7u g\u1ed9i A do h\u1ecd c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng h\u01a1n \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u B.<\/p>\n

Qua hai v\u00ed d\u1ee5 tr\u00ean, hy v\u1ecdng b\u1ea1n \u0111\u00e3 c\u00f3 th\u1ec3 h\u00ecnh dung ph\u1ea7n n\u00e0o v\u1ec1 s\u1ef1 \u1ea3nh h\u01b0\u1edfng c\u1ee7a y\u1ebfu t\u1ed1 t\u00e2m l\u00fd \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. Do \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u t\u00e2m l\u00fd ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 th\u1ea5u hi\u1ec3u h\u00e0nh vi, \u0111\u1ed9ng c\u01a1 mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, n\u1eafm b\u1eaft t\u00e2m l\u00fd ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 \u00e1p d\u1ee5ng tr\u1ef1c ti\u1ebfp v\u00e0o c\u00e1c chi\u1ebfn d\u1ecbch marketing c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

C\u00e1ch ph\u00e2n t\u00edch t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

X\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/strong><\/h3>\n

\u0110\u1ec3 ph\u00e2n t\u00edch t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng khi mua h\u00e0ng hi\u1ec7u qu\u1ea3, tr\u01b0\u1edbc h\u1ebft b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh l\u00e0 ai. Vi\u1ec7c ch\u1ecdn m\u1ed9t th\u1ecb tr\u01b0\u1eddng m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1eadp trung t\u1ed1i \u0111a ngu\u1ed3n l\u1ef1c \u0111\u1ec3 ph\u1ee5c v\u1ee5 nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y.<\/p>\n

\"t\u00e2m\"t\u00e2m
C\u00e1ch ph\u00e2n t\u00edch t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n

M\u1ed7i m\u1ed9t \u0111o\u1ea1n th\u1ecb tr\u01b0\u1eddng, \u0111\u1eb7c \u0111i\u1ec3m ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t. Do \u0111\u00f3, b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh tr\u01b0\u1edbc.<\/p>\n

T\u00ecm hi\u1ec3u v\u1ec1 h\u00e0nh vi v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

Sau khi \u0111\u00e3 bi\u1ebft kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh l\u00e0 ai, b\u1ea1n b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u, nghi\u00ean c\u1ee9u v\u1ec1 c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 nh\u00e2n kh\u1ea9u, t\u00e2m l\u00fd, h\u00e0nh vi.\u00a0<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng nhi\u1ec1u c\u00e1ch kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n

    \n
  • Kh\u1ea3o s\u00e1t qua \u0111i\u1ec7n tho\u1ea1i<\/li>\n
  • Ph\u1ecfng v\u1ea5n nh\u00f3m<\/li>\n
  • Quan s\u00e1t tr\u1ef1c ti\u1ebfp<\/li>\n
  • Kh\u1ea3o s\u00e1t qua b\u1ea3ng h\u1ecfi<\/li>\n
  • Ph\u1ecfng v\u1ea5n qua email<\/li>\n
  • S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 social listening\u00a0<\/li>\n<\/ul>\n

    Sau khi \u0111\u00e3 thu th\u1eadp \u0111\u1ee7 d\u1eef li\u1ec7u, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh xu h\u01b0\u1edbng v\u00e0 \u0111\u1eb7c \u0111i\u1ec3m t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng theo nhi\u1ec1u kh\u00eda c\u1ea1nh kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng theo gi\u1edbi t\u00ednh, t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng theo \u0111\u1ed9 tu\u1ed5i, v.v.<\/p>\n

    5 m\u1eb9o t\u00e2m l\u00fd \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

    D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i m\u1eb9o t\u00e2m l\u00fd \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o.<\/p>\n

    Cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i \u0111\u0103ng k\u00fd<\/strong><\/h3>\n

    H\u00ecnh th\u1ee9c n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 khi kh\u00e1ch h\u00e0ng nh\u1ea5n theo d\u00f5i, ho\u1eb7c \u0111\u0103ng k\u00fd th\u00e0nh vi\u00ean t\u1ea1i doanh nghi\u1ec7p c\u1ee7a b\u1ea1n h\u1ecd s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t ph\u1ea7n qu\u00e0 \u0111\u1eb7c bi\u1ec7t, \u0111\u00f3 c\u00f3 th\u1ec3 m\u00e3 gi\u1ea3m gi\u00e1, phi\u1ebfu mua h\u00e0ng, t\u00e0i li\u1ec7u, v.v. Vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1ch l\u00e0m n\u00e0y c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n duy tr\u00ec l\u01b0\u1ee3ng ng\u01b0\u1eddi \u0111\u0103ng k\u00fd, v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    \u0110\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh mua h\u00e0ng<\/strong><\/h3>\n

    N\u1ebfu qu\u00e1 tr\u00ecnh mua h\u00e0ng c\u1ee7a b\u1ea1n qu\u00e1 ph\u1ee9c t\u1ea1p c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1ef1c m\u00ecnh v\u00e0 r\u1eddi b\u1ecf b\u1ea1n. Do \u0111\u00f3, vi\u1ec7c t\u1ed1i gi\u1ea3n h\u00f3a quy tr\u00ecnh mua h\u00e0ng s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 t\u00e2m l\u00fd tho\u1ea3i m\u00e1i h\u01a1n khi mua h\u00e0ng v\u00e0 ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng nhanh h\u01a1n.\u00a0<\/p>\n

    M\u1ed9t s\u1ed1 c\u00e1ch l\u00e0m \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh mua h\u00e0ng c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/p>\n

      \n
    • T\u1ea1o tr\u1ea3i nghi\u1ec7m thanh to\u00e1n \u0111\u01a1n gi\u1ea3n h\u00f3a.\u00a0<\/li>\n
    • Cung c\u1ea5p h\u01b0\u1edbng d\u1eabn thanh to\u00e1n r\u00f5 r\u00e0ng, uy t\u00edn.<\/li>\n
    • Cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u1ec1 vi\u1ec7c ch\u1ecdn \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n r\u00f5 r\u00e0ng.<\/li>\n
    • X\u00e1c \u0111\u1ecbnh v\u00e0 x\u1eed l\u00fd c\u00e1c \u0111i\u1ec3m ch\u1ea1m khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf b\u1ea1n.<\/li>\n<\/ul>\n

      Mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng t\u1ee9c th\u00ec<\/strong><\/h3>\n

      Khi trao \u0111\u1ed5i mua h\u00e0ng online, kh\u00e1ch h\u00e0ng lu\u00f4n mong mu\u1ed1n \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i v\u00e0 giao h\u00e0ng nhanh nh\u1ea5t. \u0110i\u1ec1u n\u00e0y \u0111\u1ebfn t\u1eeb t\u00e2m l\u00fd \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n ngay l\u1eadp t\u1ee9c. Do \u0111\u00f3, \u0111\u1ec3 c\u00f3 th\u1ec3 gia t\u0103ng tr\u1ea3i nghi\u1ec7m mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng t\u00e2m l\u00fd n\u00e0y v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng marketing, b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh. Ch\u1eb3ng h\u1ea1n nh\u01b0, s\u1eb5n s\u00e0ng tr\u1ea3 l\u1eddi tr\u1ea3 l\u1eddi tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng, ph\u1ea3n h\u1ed3i ngay khi kh\u00e1ch h\u00e0ng t\u1ea1o \u0111\u01a1n th\u00e0nh c\u00f4ng, ph\u1ed1i h\u1ee3p v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ec3 giao h\u00e0ng nhanh nh\u1ea5t, v.v.<\/p>\n

      \"ph\u00e2n\"ph\u00e2n
      \u00c1p d\u1ee5ng \u0111i\u1ec3m ch\u1ea1m t\u00e2m l\u00fd \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n

      K\u1ebft n\u1ed1i tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn v\u00e0 ngo\u1ea1i tuy\u1ebfn<\/strong><\/h3>\n

      B\u00e0n v\u1ec1 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng khi mua qu\u1ea7n \u00e1o: B\u1ea1n \u0111\u00e3 t\u1eebng t\u00ecm hi\u1ec3u m\u1ed9t s\u1ea3n ph\u1ea9m tr\u00ean website c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u r\u1ed3i m\u1edbi \u0111\u1ebfn t\u1eadn n\u01a1i \u0111\u1ec3 mua h\u00e0ng ch\u01b0a? Tr\u00ean th\u1ef1c t\u1ebf, c\u00f3 r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng mong mu\u1ed1n c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eadn c\u1eeda h\u00e0ng \u0111\u1ec3 mua s\u1eafm nh\u01b0ng h\u1ecd kh\u00f4ng c\u00f3 qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 ch\u1ecdn t\u1ea1i c\u1eeda h\u00e0ng, ho\u1eb7c s\u1ee3 s\u1ea3n ph\u1ea9m kh\u00f4ng h\u1ee3p v\u1edbi b\u1ea3n th\u00e2n, v.v. Do \u0111\u00f3, h\u1ecd c\u00f3 xu h\u01b0\u1edbng t\u00ecm hi\u1ec3u tr\u01b0\u1edbc c\u00e1c th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m tr\u00ean website, ho\u1eb7c c\u00e1c trang th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u1ec3 r\u00fat ng\u1eafn qu\u00e1 tr\u00ecnh mua h\u00e0ng.<\/p>\n

      T\u1eadn d\u1ee5ng t\u00e2m l\u00fd n\u00e0y c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i tr\u1ea3i nghi\u1ec7m mua s\u1eafm tr\u1ef1c tuy\u1ebfn v\u00e0 ngo\u1ea1i tuy\u1ebfn. Ch\u1eb3ng h\u1ea1n nh\u01b0, b\u1ea1n cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u00e0 l\u1ea5y h\u00e0ng t\u1ea1i c\u1eeda h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch l\u00e0m hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gia t\u0103ng tr\u1ea3i nghi\u1ec7m mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n n\u00ean th\u1eed.\u00a0<\/p>\n

      Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng chia s\u1ebb tr\u1ea3i nghi\u1ec7m<\/strong><\/h3>\n

      Xem review tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh mua m\u1ed9t s\u1ea3n ph\u1ea9m l\u00e0 m\u1ed9t h\u00e0nh \u0111\u1ed9ng r\u1ea5t ph\u1ed5 bi\u1ebfn hi\u1ec7n nay c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng \u0111\u00e1nh gi\u00e1, ph\u1ea3n h\u1ed3i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ee7a nh\u1eefng ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u1eadt gi\u00fap kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng v\u1ec1 s\u1ea3n ph\u1ea9m\/th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n h\u01a1n. Do \u0111\u00f3, h\u00e3y khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 l\u1ea1i b\u00ecnh lu\u1eadn, \u0111\u00e1nh gi\u00e1 v\u1ec1 s\u1ea3n ph\u1ea9m sau khi mua h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 trao cho kh\u00e1ch h\u00e0ng m\u1ed9t quy\u1ec1n l\u1ee3i \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 th\u00fac \u0111\u1ea9y h\u00e0nh vi n\u00e0y c\u1ee7a h\u1ecd.<\/p>\n

      T\u1ea1m k\u1ebft<\/strong><\/p>\n

      Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 ch\u1ee7 \u0111\u1ec1 \u201cT\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 g\u00ec?\u201d m\u00e0 Masterskills mu\u1ed1n g\u1eedi \u0111\u1ebfn b\u1ea1n. Hy v\u1ecdng r\u1eb1ng, b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e3 gi\u00fap b\u1ea1n hi\u1ec3u h\u01a1n v\u1ec1 kh\u00e1i ni\u1ec7m n\u00e0y, v\u00e0 bi\u1ebft c\u00e1ch \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c ki\u1ec3u t\u00e2m l\u00fd ti\u00eau d\u00f9ng v\u00e0o ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng, marketing.<\/p>\n

      N\u1ebfu b\u1ea1n c\u00f2n c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o, \u0111\u1eebng ng\u1ea7n ng\u1ea1i \u0111\u1ec3 l\u1ea1i b\u00ecnh lu\u1eadn \u0111\u1ec3 \u0111\u01b0\u1ee3c Masterskills h\u1ed7 tr\u1ee3 gi\u1ea3i \u0111\u00e1p chi ti\u1ebft nh\u00e9.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 g\u00ec? T\u00e2m l\u00fd ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 t\u00e1c \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a h\u1ecd? \u0110\u1ec3 hi\u1ec3u h\u01a1n v\u1ec1 ch\u1ee7 \u0111\u1ec1 n\u00e0y, m\u1eddi b\u1ea1n c\u00f9ng Masterskills c\u00f9ng t\u00ecm hi\u1ec3u chi ti\u1ebft trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9. T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? T\u00e2m […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[422],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/48121"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=48121"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/48121\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=48121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=48121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=48121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}