{"id":48945,"date":"2023-12-17T01:49:24","date_gmt":"2023-12-17T01:49:24","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cach-goi-dien-cham-soc-khach-hang-cac-kich-ban-ban-nen-tham-khao.html"},"modified":"2023-12-17T01:49:24","modified_gmt":"2023-12-17T01:49:24","slug":"cach-goi-dien-cham-soc-khach-hang-cac-kich-ban-ban-nen-tham-khao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cach-goi-dien-cham-soc-khach-hang-cac-kich-ban-ban-nen-tham-khao.html","title":{"rendered":"C\u00e1ch G\u1ecdi \u0110i\u1ec7n Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng & C\u00e1c K\u1ecbch B\u1ea3n B\u1ea1n N\u00ean Tham Kh\u1ea3o"},"content":{"rendered":"
\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u00f3ng g\u00f3p v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng chung c\u1ee7a doanh nghi\u1ec7p. Qua \u0111\u00e2y gi\u00fap b\u1ea1n t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng m\u1edbi, n\u00e2ng cao l\u00f2ng trung th\u00e0nh v\u00e0 t\u1ec9 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. <\/p>\n

V\u1eady b\u1ea1n \u0111\u00e3 bi\u1ebft c\u00e1ch g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <\/strong>kh\u00f4n kh\u00e9o nh\u1ea5t ch\u01b0a? Trong b\u00e0i vi\u1ebft n\u00e0y Masterskills s\u1ebd b\u1eadt m\u00ed cho b\u1ea1n nh\u1eefng y\u1ebfu t\u1ed1 c\u1ea7n ghi nh\u1edb \u0111\u1ec3 cu\u1ed9c g\u1ecdi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 v\u00e0 m\u1ed9t v\u00e0i m\u1eabu k\u1ecbch b\u1ea3n tham kh\u1ea3o.<\/p>\n

C\u1ea7n \u0111\u1ea3m b\u1ea3o y\u1ebfu t\u1ed1 g\u00ec khi g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<\/strong><\/h2>\n

Khi g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o c\u00e1c y\u1ebfu t\u1ed1 sau \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 trao \u0111\u1ed5i, c\u0169ng nh\u01b0 tr\u00e1nh c\u00e1c t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c kh\u00f4ng mong mu\u1ed1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

Th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1<\/strong><\/h3>\n

M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n ghi nh\u1edb khi g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng l\u00e0 gi\u1eef th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p, ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng c\u00f3 ph\u1ea3n \u1ee9ng t\u1eeb ch\u1ed1i cu\u1ed9c g\u1ecdi.<\/p>\n

\"c\u00e1ch
C\u1ea7n l\u01b0u \u00fd g\u00ec khi g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<\/figcaption><\/figure>\n

Th\u00e1i \u0111\u1ed9 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng, phong c\u00e1ch l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p l\u00e0 c\u00e1ch \u0111\u1ec3 b\u1ea1n t\u1ea1o d\u1ef1ng \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng, l\u00e0m gi\u1ea3m s\u1ef1 c\u0103ng th\u1eb3ng c\u1ee7a kh\u00e1ch h\u00e0ng khi nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi t\u1eeb t\u1ed5ng \u0111\u00e0i vi\u00ean.\u00a0<\/p>\n

Gi\u1ecdng n\u00f3i l\u01b0u lo\u00e1t, d\u1ec5 nghe<\/strong><\/h3>\n

M\u1ed9t cu\u1ed9c g\u1ecdi kh\u00f3 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng n\u1ebfu gi\u1ecdng n\u00f3i c\u1ee7a chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f3 nghe, truy\u1ec1n \u0111\u1ea1t kh\u00f4ng r\u00f5 r\u00e0ng. C\u00f3 th\u1ec3 n\u00f3i, y\u1ebfu t\u1ed1 gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p h\u1ebft s\u1ee9c quan t\u00e2m khi tuy\u1ec3n d\u1ee5ng c\u00e1c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n

Khi g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n giao ti\u1ebfp m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o, l\u1eddi n\u00f3i r\u00f5 r\u00e0ng, \u00e2m l\u01b0\u1ee3ng v\u1eeba \u0111\u1ee7 nghe, v\u00e0 t\u1ea1o b\u1ea7u kh\u00f4ng kh\u00ed c\u1edfi m\u1edf. Nh\u1edd \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 khai th\u00e1c \u0111\u01b0\u1ee3c t\u1ed1i \u0111a th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n

Ph\u1ea3n \u1ee9ng nhanh nh\u1eb9n<\/strong><\/h3>\n

Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng nh\u1ea1y b\u00e9n v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3. Khi \u0111\u00f3, nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 s\u1ebd \u0111\u01b0\u1ee3c t\u1ed1i thi\u1ec3u h\u00f3a. Th\u1eadm ch\u00ed, \u0111\u00e2y c\u0169ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u0111i\u1ec3m c\u1ed9ng trong m\u1eaft kh\u00e1ch h\u00e0ng nh\u1edd th\u00e1i \u0111\u1ed9 t\u1eadn t\u00e2m, lu\u00f4n suy ngh\u0129 v\u1ec1 kh\u00e1ch h\u00e0ng.<\/p>\n

Hi\u1ec3u r\u00f5 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/strong><\/h3>\n

Ch\u1eafc ch\u1eafn r\u1ed3i, m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n ph\u1ea3i hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch t\u01b0\u1eddng t\u1eadn. Ch\u1ec9 c\u00f3 v\u1eady, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, v\u00e0 bi\u1ebft c\u00e1ch x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3 khi c\u00f3 s\u1ef1 c\u1ed1 ph\u00e1t sinh v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u00f3.<\/p>\n

\"c\u00e1ch
C\u00e1ch g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4n kh\u00e9o nh\u1ea5t<\/figcaption><\/figure>\n

L\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

Khi g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. B\u1ea1n c\u1ea7n l\u00e0m g\u00ec l\u00fac n\u00e0y? H\u00e3y \u0111i\u1ec1m t\u0129nh, v\u00e0 l\u1eafng nghe \u0111\u1ea7u \u0111u\u00f4i v\u1ea5n \u0111\u1ec1. Sau \u0111\u00f3, h\u00e3y c\u1ed1 g\u1eafng l\u00e0m cho kh\u00e1ch h\u00e0ng b\u00ecnh t\u0129nh tr\u1edf l\u1ea1i b\u1eb1ng vi\u1ec7c th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd v\u00e0 \u0111\u01b0a cho h\u1ecd m\u1ed9t h\u01b0\u1edbng gi\u1ea3i quy\u1ebft h\u1ee3p l\u00fd.<\/p>\n

Chi ti\u1ebft c\u00e1ch g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4n kh\u00e9o nh\u1ea5t<\/strong><\/h2>\n

Sau khi \u0111\u00e3 ghi nh\u1edb v\u1ec1 nh\u1eefng \u0111i\u1ec1u c\u1ea7n ch\u00fa \u00fd khi g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u00e3y ti\u1ebfp t\u1ee5c c\u00f9ng Masterskills \u0111i s\u00e2u v\u00e0o c\u00e1ch g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 sao cho hi\u1ec7u qu\u1ea3.<\/p>\n

    \n
  • X\u00e1c \u0111\u1ecbnh t\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c s\u1eed d\u1ee5ng t\u00ean ri\u00eang c\u1ee7a kh\u00e1ch h\u00e0ng khi g\u1ecdi s\u1ebd t\u1ea1o c\u1ea3m gi\u00e1c g\u1ea7n g\u0169i v\u00e0 th\u00e2n thi\u1ec7n h\u01a1n.<\/li>\n
  • T\u00ecm hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng (th\u1eddi gian mua khi n\u00e0o, \u0111\u00f3 l\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 g\u00ec, \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 t\u00ednh ch\u1ea5t c\u1ee7a n\u00f3 nh\u01b0 th\u1ebf n\u00e0o, v.v.).\u00a0<\/li>\n
  • X\u00e2y d\u1ef1ng n\u1ed9i dung k\u1ecbch b\u1ea3n r\u00f5 r\u00e0ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o kh\u00f4ng b\u1ecf l\u1ee1 c\u00e1c th\u00f4ng tin n\u00e0o c\u1ea7n thu th\u1eadp t\u1eeb kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 kh\u00f4ng b\u1ecb v\u1ea5p khi n\u00f3i chuy\u1ec7n.<\/li>\n
  • L\u1eafng nghe v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i (n\u1ebfu c\u00f3). \u0110\u1ed3ng th\u1eddi, x\u00e1c \u0111\u1ecbnh h\u01b0\u1edbng gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p.<\/li>\n
  • Sau khi \u0111\u00e3 \u0111\u01b0a ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 (trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 ph\u00e1t sinh v\u1ea5n \u0111\u1ec1) b\u1ea1n h\u00e3y k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi b\u1eb1ng m\u1ed9t l\u1eddi c\u1ea3m \u01a1n, v\u00e0 l\u1eddi nh\u1eafc kh\u00e1ch h\u00e0ng h\u00e3y ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p ho\u1eb7c h\u00e3y g\u1ecdi \u0111\u1ebfn ch\u00fang t\u00f4i khi b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 b\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o.<\/li>\n<\/ul>\n

    K\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1eefu \u00edch<\/strong><\/h2>\n

    Tham kh\u1ea3o ngay c\u00e1c m\u1eabu k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ch\u0103m s\u00f3c v\u00e0 h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng \u201csay bye\u201d nh\u00e9.<\/p>\n

    L\u01b0u \u00fd: Gi\u1ea3 \u0111\u1ecbnh s\u1ea3n ph\u1ea9m \u1edf \u0111\u00e2y l\u00e0 d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a.<\/em><\/p>\n

    Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1edbi<\/strong><\/h3>\n
    \n\n\n\n\n\n\n\n\n\n\n
    Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/td>\nKh\u00e1ch h\u00e0ng<\/strong><\/td>\n<\/tr>\n
    Em ch\u00e0o anh\/ch\u1ecb A \u1ea1.\u00a0<\/td>\nAi v\u1eady nh\u1ec9?<\/td>\n<\/tr>\n
    Em l\u00e0 B, em g\u1ecdi cho m\u00ecnh t\u1eeb c\u00f4ng ty v\u1eadn chuy\u1ec3n ABC \u1ea1. Hi\u1ec7n t\u1ea1i kh\u00f4ng bi\u1ebft anh\/ch\u1ecb c\u00f3 ti\u1ec7n \u0111\u1ec3 nghe m\u00e1y kh\u00f4ng \u1ea1?<\/td>\nTr\u01b0\u1eddng h\u1ee3p 1<\/strong>: Anh\/ch\u1ecb \u0111ang b\u1eadn.\u00a0
    Tr\u01b0\u1eddng h\u1ee3p 2<\/strong>: C\u00f3 chuy\u1ec7n g\u00ec v\u1eady em?<\/td>\n<\/tr>\n
    Tr\u01b0\u1eddng h\u1ee3p 1<\/strong>: D\u1ea1 v\u1eady th\u00ec em xin ph\u00e9p g\u1ecdi l\u1ea1i cho anh ch\u1ecb v\u00e0o 2h chi\u1ec1u ng\u00e0y h\u00f4m nay \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1 (ch\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t m\u1ed1c gi\u1edd c\u1ee5 th\u1ec3 v\u00e0 g\u1ecdi l\u1ea1i v\u00e0o \u0111\u00fang gi\u1edd \u0111\u00e3 h\u1eb9n)<\/em>. Sau \u0111\u00f3 c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u00e0 h\u1eb9n kh\u00e1ch g\u1ecdi l\u1ea1i sau.
    Tr\u01b0\u1eddng h\u1ee3p 2<\/strong>: D\u1ea1 em \u0111\u01b0\u1ee3c bi\u1ebft b\u00ean m\u00ecnh hi\u1ec7n \u0111ang kinh doanh m\u1eb7t h\u00e0ng XYZ, kh\u00f4ng bi\u1ebft anh\/ch\u1ecb c\u00f3 quan t\u00e2m ho\u1eb7c t\u00ecm ki\u1ebfm c\u00e1c d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n b\u1eb1ng xe t\u1ea3i\/ xe m\u00e1y chuy\u00ean nghi\u1ec7p kh\u00f4ng \u1ea1?<\/td>\n    		Tr\u01b0\u1eddng h\u1ee3p 2.1<\/strong>: Hi\u1ec7n t\u1ea1i anh\/ch\u1ecb \u0111ang d\u00f9ng c\u1ee7a b\u00ean C.
    Tr\u01b0\u1eddng h\u1ee3p 2.2:<\/strong> Em c\u00f3 th\u1ec3 chia s\u1ebb r\u00f5 h\u01a1n v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a b\u00ean m\u00ecnh \u0111\u01b0\u1ee3c kh\u00f4ng?<\/td>\n<\/tr>\n
    Tr\u01b0\u1eddng h\u1ee3p 2.1: <\/strong>D\u1ea1 v\u00e2ng \u1ea1. Hi\u1ec7n t\u1ea1i b\u00ean em \u0111ang cung c\u1ea5p d\u1ecbch v\u1ee5 n\u00e0y c\u00f3 gi\u00e1 t\u1ed1t h\u00e0ng \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng \u0111\u00f3 \u1ea1 (USP c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5)<\/em>. N\u1ebfu \u0111\u01b0\u1ee3c em xin ph\u00e9p \u0111\u01b0\u1ee3c k\u1ebft b\u1ea1n v\u1edbi anh\/ch\u1ecb qua Zalo v\u00e0 g\u1eedi b\u00ean m\u00ecnh brochure \u0111\u1ec3 tham kh\u1ea3o th\u00eam \u1ea1. (L\u00fac n\u00e0y c\u00f3 th\u1ec3 c\u1ea3m \u01a1n, v\u00e0 g\u1eedi th\u00f4ng tin d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng)<\/em>
    Tr\u01b0\u1eddng h\u1ee3p 2.2:<\/strong> D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1. Hi\u1ec7n t\u1ea1i b\u00ean em \u0111ang cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n b\u1eb1ng xe m\u00e1y v\u00e0 xe t\u1ea3i v\u1edbi nhi\u1ec1u h\u1ea1ng c\u00e2n kh\u00e1c nhau \u1ea1. Kh\u00f4ng bi\u1ebft b\u00ean m\u00ecnh hi\u1ec7n \u0111ang s\u1eed d\u1ee5ng v\u1eadn chuy\u1ec3n b\u1eb1ng xe t\u1ea3i hay xe m\u00e1y nhi\u1ec1u h\u01a1n \u1ea1? (C\u00e2u h\u1ecfi n\u00e0y nh\u1eb1m x\u00e1c \u0111\u1ecbnh d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u01b0 v\u1ea5n th\u00eam)<\/em><\/td>\n    		Hi\u1ec7n t\u1ea1i anh\/ch\u1ecb \u0111ang s\u1eed d\u1ee5ng v\u1eadn chuy\u1ec3n xe m\u00e1y nhi\u1ec1u h\u01a1n?<\/td>\n<\/tr>\n
    Hi\u1ec7n t\u1ea1i b\u00ean em \u0111ang cung c\u1ea5p d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n xe m\u00e1y ch\u1ec9 v\u1edbi xx ngh\u00ecn \u0111\u1ed3ng\/3km \u0111\u1ea7u ti\u00ean, v\u00e0 c\u00e1c km sau ch\u1ec9 c\u00f3 gi\u00e1 yy ngh\u00ecn \u0111\u1ed3ng\/km. S\u1ed1 l\u01b0\u1ee3ng t\u00e0i x\u1ebf b\u00ean em tr\u1ea3i r\u1ed9ng th\u1ecb tr\u01b0\u1eddng n\u00ean th\u1eddi gian \u0111\u1eb7t h\u00e0ng kh\u00e1 nhanh \u1ea1.B\u00ean c\u1ea1nh \u0111\u00f3 th\u00ec d\u1ecbch v\u1ee5 xe t\u1ea3i b\u00ean em c\u0169ng r\u1ea5t h\u1ea5p d\u1eabn \u1ea1.<\/td>\nOke em. Em c\u00f3 th\u1ec3 k\u1ebft b\u1ea1n v\u00e0 g\u1eedi cho anh\/ch\u1ecb th\u00f4ng tin \u0111\u1ec3 tham kh\u1ea3o th\u00eam nh\u00e9.<\/td>\n<\/tr>\n
    D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1. M\u00ecnh \u0111ang s\u1eed d\u1ee5ng s\u1ed1 Zalo 09xx n\u00e0y ph\u1ea3i kh\u00f4ng anh\/ch\u1ecb? (C\u1ea7n x\u00e1c nh\u1eadn l\u1ea1i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00f4ng k\u1ebft b\u1ea1n v\u00e0 g\u1eedi nh\u1ea7m tin nh\u1eafn)<\/em>.\u00a0<\/td>\n\u0110\u00fang r\u1ed3i em<\/td>\n<\/tr>\n
    Em c\u1ea3m \u01a1n anh\/ch\u1ecb \u1ea1. Em \u0111\u00e3 g\u1eedi l\u1eddi m\u1eddi k\u1ebft b\u1ea1n cho m\u00ecnh r\u1ed3i \u1ea1 (H\u00e3y nh\u1edb customize l\u1eddi m\u1eddi k\u1ebft b\u1ea1n m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 l\u1ecbch s\u1ef1<\/em>). Anh\/ch\u1ecb x\u00e1c nh\u1eadn gi\u00fap em nh\u00e9. N\u1ebfu anh\/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00ec nh\u1eafn em \u0111\u1ec3 em h\u1ed7 tr\u1ee3 m\u00ecnh anh\/ch\u1ecb nh\u00e9. (Sau khi kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd k\u1ebft b\u1ea1n th\u00ec g\u1eedi th\u00f4ng tin v\u1ec1 d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng)<\/em><\/td>\nOke em nh\u00e9.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
    \"c\u00e1ch
    M\u1eabu k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 b\u1ecf qua<\/figcaption><\/figure>\n

    Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169<\/strong><\/h3>\n
    \n\n\n\n\n\n\n\n\n\n
    Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/td>\nKh\u00e1ch h\u00e0ng<\/strong><\/td>\n<\/tr>\n
    Em ch\u00e0o anh A \u1ea1.\u00a0<\/td>\nAi v\u1eady nh\u1ec9?<\/td>\n<\/tr>\n
    Em l\u00e0 B, em g\u1ecdi cho m\u00ecnh t\u1eeb c\u00f4ng ty v\u1eadn chuy\u1ec3n ABC \u1ea1.<\/td>\n\u00c0 anh nh\u1edb r\u1ed3i.<\/td>\n<\/tr>\n
    D\u1ea1 v\u00e2ng \u1ea1. Em g\u1ecdi \u0111i\u1ec7n \u0111\u1ec3 h\u1ecfi th\u0103m xem \u0111\u1ee3t n\u00e0y nh\u00e0 m\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n c\u1ee7a b\u00ean em c\u00f3 t\u1ed1t kh\u00f4ng \u1ea1?<\/td>\nHi\u1ec7n t\u1ea1i v\u1eabn t\u1ed1t em nh\u00e9.<\/td>\n<\/tr>\n
    V\u1eady th\u00ec t\u1ed1t qu\u00e1 \u1ea1. \u0110\u1ee3t n\u00e0y t\u00ecnh h\u00ecnh kinh doanh nh\u00e0 m\u00ecnh v\u1eabn t\u1ed1t ch\u1ee9 \u1ea1? (C\u00f3 th\u1ec3 h\u1ecfi th\u0103m th\u00eam v\u1ec1 kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft h\u01a1n)<\/td>\n\u0110\u1ee3t n\u00e0y kinh doanh c\u0169ng h\u01a1i ch\u1eadm do th\u1ecb tr\u01b0\u1eddng xu\u1ed1ng qu\u00e1.<\/td>\n<\/tr>\n
    V\u00e2ng \u1ea1. N\u1ebfu anh c\u1ea7n gi\u00fap g\u00ec v\u1ec1 d\u1ecbch v\u1ee5 th\u00ec anh g\u1ecdi \u0111i\u1ec7n ho\u1eb7c nh\u1eafn tin qua t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi anh nh\u00e9.<\/td>\nOk em. C\u1ea3m \u01a1n em nh\u00e9.<\/td>\n<\/tr>\n
    Em c\u1ea3m \u01a1n anh \u1ea1. Em ch\u00e0o anh \u1ea1.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n

    Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 ph\u00e0n n\u00e0n<\/strong><\/h3>\n
    \n\n\n\n\n\n\n\n\n\n\n
    Kh\u00e1ch h\u00e0ng<\/strong><\/td>\nNh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/td>\n<\/tr>\n
    Hi em<\/td>\nEm ch\u00e0o anh \u1ea1. Em c\u00f3 th\u1ec3 gi\u00fap g\u00ec \u0111\u01b0\u1ee3c cho m\u00ecnh \u1ea1?<\/td>\n<\/tr>\n
    Anh v\u1eeba \u0111\u1eb7t m\u1ed9t \u0111\u01a1n h\u00e0ng c\u1ee7a b\u00ean em m\u00e0 t\u00e0i x\u1ebf \u0111\u1ebfn mu\u1ed9n qu\u00e1 tr\u1ec5 h\u1ebft gi\u1edd b\u00ean anh?<\/td>\nD\u1ea1 em r\u1ea5t xin l\u1ed7i anh v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t n\u00e0y \u1ea1. Anh c\u00f3 th\u1ec3 cho em xin th\u00f4ng tin \u0111\u01a1n h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 em h\u1ed7 tr\u1ee3 m\u00ecnh t\u00ecm t\u00e0i x\u1ebf \u1ea1? (L\u00fac n\u00e0y b\u1ea1n c\u1ea7n xin l\u1ed7i kh\u00e1ch h\u00e0ng v\u1ec1 tr\u1ea3i nghi\u1ec7m n\u00e0y v\u00e0 nhanh ch\u00f3ng \u0111\u01b0a ra c\u00e1ch gi\u1ea3i quy\u1ebft)<\/td>\n<\/tr>\n
    \u0110\u01a1n h\u00e0ng c\u1ee7a anh l\u00e0 123\u2026..\u00a0<\/td>\nD\u1ea1 em \u0111\u00e3 nh\u1eadn th\u00f4ng tin, em \u0111ang ti\u1ebfn h\u00e0nh k\u1ebft n\u1ed1i v\u1edbi t\u00e0i x\u1ebf g\u1ea7n nh\u1ea5t cho m\u00ecnh r\u1ed3i \u1ea1. Anh vui l\u00f2ng \u0111\u1ee3i m\u1ed9t l\u00e1t nh\u00e9.<\/td>\n<\/tr>\n
    Sao \u0111\u1ee3t n\u00e0y ship \u0111\u1ebfn mu\u1ed9n th\u1ebf nh\u1ec9?<\/td>\nD\u1ea1 em r\u1ea5t mong anh th\u00f4ng c\u1ea3m \u1ea1. \u0110\u1ee3t n\u00e0y tr\u1eddi c\u0169ng n\u1eafng n\u00f3ng qu\u00e1 anh \u1ea1, anh em m\u00ecnh \u1edf trong nh\u00e0 c\u00f2n kh\u00f3 ch\u1ecbu n\u1eefa l\u00e0 t\u00e0i x\u1ebf ch\u1ea1y ngo\u00e0i \u0111\u01b0\u1eddng ph\u1ea3i kh\u00f4ng anh! (\u0110\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, v\u00e0 t\u00ecm ki\u1ebfm s\u1ef1 c\u1ea3m th\u00f4ng c\u1ee7a kh\u00e1ch v\u1ec1 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh).\u00a0<\/td>\n<\/tr>\n
    \u1eea \u0111\u1ee3t n\u00e0y c\u0169ng h\u01a1i n\u00f3ng th\u1eadt.<\/td>\nEm \u0111\u00e3 t\u00ecm \u0111\u01b0\u1ee3c t\u00e0i x\u1ebf cho m\u00ecnh r\u1ed3i \u1ea1.\u00a0<\/td>\n<\/tr>\n
    Oke em, anh c\u1ea3m \u01a1n nh\u00e9.<\/td>\nV\u00e2ng \u1ea1, \u0111\u1ee3t n\u00e0y n\u1eafng n\u00f3ng anh v\u00e0 gia \u0111\u00ecnh gi\u1eef g\u00ecn s\u1ee9c kh\u1ecfe nh\u00e9 \u1ea1 (ngo\u00e0i ra c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0a ra m\u1ed9t s\u1ed1 l\u1eddi khuy\u00ean h\u1eefu \u00edch kh\u00e1c \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng). C\u00f3 g\u00ec c\u1ea7n h\u1ed7 tr\u1ee3 anh g\u1ecdi v\u1ec1 t\u1ed5ng \u0111\u00e0i nh\u00e9 \u1ea1.<\/td>\n<\/tr>\n
    Ok em.<\/td>\nEm c\u1ea3m \u01a1n anh \u1ea1. Em ch\u00e0o anh \u1ea1.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n

    L\u1eddi k\u1ebft<\/strong><\/p>\n

    Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 c\u00e1ch g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> m\u00e0 Masterskills mu\u1ed1n g\u1eedi \u0111\u1ebfn b\u1ea1n. Hy v\u1ecdng r\u1eb1ng b\u00e0i vi\u1ebft \u0111\u00e3 cung c\u1ea5p \u0111\u1ebfn b\u1ea1n nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft v\u00e0 gi\u00e1 tr\u1ecb.<\/p>\n

    N\u1ebfu b\u1ea1n c\u00f2n c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o, \u0111\u1eebng ng\u1ea7n ng\u1ea1i \u0111\u1ec3 l\u1ea1i b\u00ecnh lu\u1eadn \u0111\u1ec3 \u0111\u01b0\u1ee3c Masterskills h\u1ed7 tr\u1ee3 gi\u1ea3i \u0111\u00e1p nh\u00e9.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u00f3ng g\u00f3p v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng chung c\u1ee7a doanh nghi\u1ec7p. Qua \u0111\u00e2y gi\u00fap b\u1ea1n t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng m\u1edbi, n\u00e2ng cao l\u00f2ng trung th\u00e0nh v\u00e0 t\u1ec9 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. V\u1eady b\u1ea1n \u0111\u00e3 bi\u1ebft c\u00e1ch g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[453],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/48945"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=48945"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/48945\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=48945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=48945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=48945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}