{"id":4923,"date":"2023-11-29T17:00:58","date_gmt":"2023-11-29T17:00:58","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=4923"},"modified":"2024-05-24T19:38:56","modified_gmt":"2024-05-24T12:38:56","slug":"lam-nao-de-xay-dung-tinh-lam-chu-cho-doi-ngu","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-nao-de-xay-dung-tinh-lam-chu-cho-doi-ngu.html","title":{"rendered":"L\u00c0M TH\u1ebe N\u00c0O \u0110\u1ec2 X\u00c2Y D\u1ef0NG TINH TH\u1ea6N L\u00c0M CH\u1ee6 CHO \u0110\u1ed8I NG\u0168?"},"content":{"rendered":"

M\u1ed9t trong nh\u1eefng v\u1ea5n \u0111\u1ec1 l\u1edbn m\u00e0 c\u00e1c doanh nghi\u1ec7p \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t l\u00e0 s\u1ef1 thi\u1ebfu tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean. Ch\u1eb3ng ai mu\u1ed1n m\u00ecnh s\u1ebd g\u00f3p m\u1eb7t trong c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi nh\u1eefng sai l\u1ea7m.<\/strong><\/em><\/p>\n

Tinh th\u1ea7n l\u00e0m ch\u1ee7 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 l\u00e0m ch\u1ee7 ng\u01b0\u1eddi kh\u00e1c, m\u00e0 l\u00e0 l\u00e0m ch\u1ee7 \u0111\u1ebfn k\u1ebft qu\u1ea3 kinh doanh v\u00e0 kh\u1ea3 n\u0103ng \u0111\u01b0\u1ee3c trao quy\u1ec1n \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh d\u1eabn \u0111\u1ebfn k\u1ebft qu\u1ea3 \u1ea5y. Vi\u1ec7c trang b\u1ecb tinh th\u1ea7n l\u00e0m ch\u1ee7 cho \u0111\u1ed9i ng\u0169 c\u0169ng gi\u1ed1ng nh\u01b0 vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch th\u00e0nh c\u00f4ng cho t\u01b0\u01a1ng lai. \u0110\u1ed9i ng\u0169 \u0111\u01b0\u1ee3c trang b\u1ecb tinh th\u1ea7n n\u00e0y s\u1ebd c\u00f3 khuynh h\u01b0\u1edbng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. V\u00e0 \u0111\u00e2y c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng.<\/p>\n

Theo \u0111\u00f3, b\u1ea5t k\u1ef3 \u0111\u1ed9i ng\u0169 n\u00e0o c\u0169ng c\u00f3 th\u1ec3 trau d\u1ed3i tinh th\u1ea7n l\u00e0m ch\u1ee7 n\u1ebfu \u0111\u01b0\u1ee3c nh\u00e0 l\u00e3nh \u0111\u1ea1o d\u1eabn d\u1eaft ph\u00f9 h\u1ee3p.<\/p>\n

\u0110i\u1ec1u ki\u1ec7n \u0111\u1ec3 ki\u1ebfn t\u1ea1o tinh th\u1ea7n l\u00e0m ch\u1ee7<\/strong><\/h3>\n

Tinh th\u1ea7n l\u00e0m ch\u1ee7 xu\u1ea5t ph\u00e1t t\u1eeb vi\u1ec7c th\u00fac \u0111\u1ea9y s\u1ef1 b\u00ecnh \u0111\u1eb3ng trong \u0111\u1ed9i ng\u0169. Khi c\u00e1c th\u00e0nh vi\u00ean c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a b\u1ea3n th\u00e2n trong s\u1ef1 th\u00e0nh c\u00f4ng doanh nghi\u1ec7p, th\u00ec h\u1ecd c\u00e0ng mu\u1ed1n n\u1ed7 l\u1ef1c h\u01a1n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh c\u00f4ng \u1ea5y.<\/p>\n

Khi nh\u00e0 l\u00e3nh \u0111\u1ea1o truy\u1ec1n c\u1ea3m h\u1ee9ng v\u1ec1 tinh th\u1ea7n n\u00e0y, th\u00ec \u0111\u1ed9i ng\u0169 s\u1ebd ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean c\u00e1c gi\u00e1 tr\u1ecb thay v\u00ec quy t\u1eafc c\u1ee9ng nh\u1eafc. \u0110\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c nh\u1eefng c\u1ea3m x\u00fac l\u00e0m ch\u1ee7 k\u1ebft qu\u1ea3 c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ed9i ng\u0169 c\u00e0ng ph\u1ea3i hi\u1ec3u r\u00f5 t\u1ea7m \u1ea3nh h\u01b0\u1edfng c\u1ee7a m\u00ecnh trong t\u01b0\u01a1ng lai c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

M\u1ed7i th\u00e0nh vi\u00ean trong \u0111\u1ed9i ng\u0169 c\u1ea7n \u0111\u01b0\u1ee3c t\u1ef1 do s\u00e1ng t\u1ea1o v\u00e0 tham gia v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c. T\u1eeb \u0111\u00f3, h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y tr\u00e1ch nhi\u1ec7m h\u01a1n v\u1edbi k\u1ebft qu\u1ea3 v\u00e0 lu\u00f4n n\u1ed7 l\u1ef1c m\u1ed7i ng\u00e0y \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c n\u00f3.<\/p>\n

L\u1ee3i \u00edch c\u1ee7a v\u0103n h\u00f3a l\u00e0m ch\u1ee7<\/strong><\/h3>\n

Khi doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c v\u0103n h\u00f3a l\u00e0m ch\u1ee7 cho nh\u00e2n vi\u00ean, m\u1ecdi thay \u0111\u1ed5i s\u1ebd \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u theo h\u01b0\u1edbng t\u1ed1t \u0111\u1eb9p h\u01a1n v\u00e0 gia t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c \u0111\u00e1ng k\u1ec3.<\/p>\n

Th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p c\u0169ng ch\u00ednh l\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a nh\u00e2n vi\u00ean. H\u1ecd m\u1ea1nh d\u1ea1n \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u1ed9c l\u1eadp v\u00e0 ch\u1ee7 \u0111\u1ed9ng ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5. Vi\u1ec7c \u0111\u01b0\u1ee3c trao quy\u1ec1n s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ed5i m\u1edbi cho ph\u00e9p nh\u00e2n vi\u00ean d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c r\u1ee7i ro. C\u1ea3 \u0111\u1ed9i ng\u0169 s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng v\u00ec h\u1ecd th\u1ea5y \u0111\u01b0\u1ee3c ch\u00ednh h\u1ecd trong b\u1ee9c tranh t\u1ed5ng th\u1ec3 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

Khi \u00e1p d\u1ee5ng tinh th\u1ea7n n\u00e0y, doanh nghi\u1ec7p c\u00e0ng c\u00f3 th\u1ec3 tuy\u1ec3n d\u1ee5ng v\u00e0 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c nhi\u1ec1u nh\u00e2n t\u00e0i h\u01a1n. V\u00ec ch\u1eb3ng ai l\u1ea1i t\u1eeb ch\u1ed1i \u0111\u01b0\u1ee3c \u201cs\u1ee9c h\u1ea5p d\u1eabn\u201d c\u1ee7a m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c.<\/p>\n

X\u00e2y d\u1ef1ng v\u0103n h\u00f3a l\u00e0m ch\u1ee7<\/strong><\/h3>\n

\u0110\u1ec3 truy\u1ec1n \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u01b0 duy l\u00e0m ch\u1ee7 \u0111\u00f2i h\u1ecfi \u0111\u1ed9i ng\u0169 ph\u1ea3i lu\u00f4n song h\u00e0nh c\u00f9ng th\u00e1ch th\u1ee9c v\u00e0 nhi\u1ec7m v\u1ee5. Theo \u0111\u00f3, nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i ch\u1ee7 \u0111\u1ed9ng \u0111i\u1ec1u ch\u1ec9nh c\u00e1c giai \u0111o\u1ea1n \u0111\u1ec3 gi\u00fap \u0111\u1ed9i ng\u0169 v\u01b0\u1ee3t qua s\u1ef1 thay \u0111\u1ed5i hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a l\u00e0m ch\u1ee7, nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u00ean x\u00e2y d\u1ef1ng tr\u00e1ch nhi\u1ec7m cho \u0111\u1ed9i ng\u0169. H\u00e3y \u0111\u1ea3m b\u1ea3o m\u1ed7i th\u00e0nh vi\u00ean trong nh\u00f3m hi\u1ec3u r\u00f5 v\u1ec1 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd, c\u0169ng nh\u01b0 c\u00e1c c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5. Ti\u1ebfp theo, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n x\u00e2y d\u1ef1ng KPIs theo qu\u00fd. Nh\u1eefng KPIs n\u00e0y ph\u1ea3i mang t\u00ednh ch\u1ea5t kh\u00e1ch quan v\u00e0 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c.<\/p>\n

N\u1ebfu c\u00f3 th\u1ec3, nh\u00e0 l\u00e3nh \u0111\u1ea1o h\u00e3y \u0111\u1ec3 t\u1eebng nh\u00e2n vi\u00ean t\u1ef1 \u0111\u1eb7t KPIs cho h\u1ecd d\u1ef1a tr\u00ean tr\u00e1ch nhi\u1ec7m c\u00e1 nh\u00e2n. Trong l\u1ea7n \u0111\u1ea7u tri\u1ec3n khai, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n, tuy nhi\u00ean \u0111\u1ebfn nh\u1eefng l\u1ea7n ti\u1ebfp theo h\u00e3y \u0111\u1ec3 nh\u00e2n vi\u00ean t\u1ef1 l\u00e0m \u0111i\u1ec1u n\u00e0y.<\/p>\n

Nh\u01b0ng nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i xem x\u00e9t c\u00e1c KPIs v\u00e0 tr\u1ea3 l\u1eddi hai c\u00e2u h\u1ecfi: C\u00e1c KPIs n\u00e0y c\u00f3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng v\u1ea5n \u0111\u1ec1 \u01b0u ti\u00ean v\u00e0 mang l\u1ea1i \u00fd ngh\u0129a cho doanh nghi\u1ec7p? \u0110\u00e2y kh\u00f4ng \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 qu\u1ea3n l\u00fd vi m\u00f4, m\u00e0 l\u00e0 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng th\u00fac \u0111\u1ea9y tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m v\u00e0 x\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau cho doanh nghi\u1ec7p.<\/p>\n

Trong qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 c\u00e1c KPIs, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n d\u1ef1a tr\u00ean th\u1ef1c t\u1ebf, thay v\u00ec nh\u1eadn th\u1ee9c c\u00e1 nh\u00e2n. \u0110i\u1ec1u n\u00e0y nh\u1eb1m \u0111\u1ea3o b\u1ea3o t\u00ednh kh\u00e1ch quan cho KPIs. C\u00f3 3 k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 x\u1ea3y ra sau khi \u0111\u00e1nh gi\u00e1 KPIs:<\/p>\n

    \n
  • \u00a0KPI \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh.<\/li>\n
  • KPI kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh v\u00ec b\u00ean th\u1ee9 ba ho\u1eb7c thay \u0111\u1ed5i s\u1ef1 \u01b0u ti\u00ean.<\/li>\n
  • KPI kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh v\u00ec hi\u1ec7u su\u1ea5t \u0111\u1ed9i ng\u0169 k\u00e9m.<\/li>\n<\/ul>\n

    C\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 th\u00fac \u0111\u1ea9y \u0111\u1ed9i ng\u0169 ch\u00ednh l\u00e0 t\u1ea1o ra kh\u00f4ng gian l\u00e0m vi\u1ec7c an to\u00e0n \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch \u201cm\u1edf\u201d nh\u1eb1m gia t\u0103ng s\u1ef1 t\u01b0\u01a1ng t\u00e1c hai chi\u1ec1u.<\/p>\n

    Chuy\u1ec3n \u0111\u1ed5i t\u01b0 duy<\/strong><\/h3>\n

    \u0110\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c v\u0103n h\u00f3a n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 thay \u0111\u1ed5i t\u1eeb t\u01b0 duy c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 \u0111\u00e3 \u0111\u1ebfn l\u00fac t\u1eeb b\u1ecf t\u01b0 duy d\u1ef1 \u00e1n (project mindset).<\/p>\n

    T\u01b0 duy d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp c\u1eadn ng\u1eafn h\u1ea1n trong c\u00f4ng vi\u1ec7c. T\u01b0 duy n\u00e0y khi\u1ebfn t\u00ednh li\u00ean t\u1ee5c trong kinh doanh b\u1ecb m\u1ea5t \u0111i v\u00e0 b\u1ee9c tranh to\u00e0n c\u1ea3nh b\u1ecb l\u00e3ng qu\u00ean.<\/p>\n

    Ng\u01b0\u1ee3c l\u1ea1i, t\u01b0 duy l\u00e0m ch\u1ee7 l\u1ea1i t\u1eadp trung v\u00e0o m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a t\u1ed5 ch\u1ee9c, gi\u00fap \u0111\u1ed9i ng\u0169 ch\u1ee7 \u0111\u1ed9ng v\u01b0\u01a1n l\u00ean trong c\u00f4ng vi\u1ec7c. Th\u00f4ng qua c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng, c\u00e1c th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 nh\u1eadn ra nh\u1eefng \u01b0u nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 c\u1ea3m th\u1ea5y t\u1ef1 tin h\u01a1n khi l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

    L\u00e0m ch\u1ee7 t\u01b0 duy<\/strong><\/h3>\n

    \u1ee8ng d\u1ee5ng t\u01b0 duy l\u00e0m ch\u1ee7 mang l\u1ea1i r\u1ea5t nhi\u1ec1u l\u1ee3i \u00edch cho c\u1ea3 t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ed9i ng\u0169. B\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch v\u0103n h\u00f3a ch\u1ecbu tr\u00e1ch nhi\u1ec7m, giao ti\u1ebfp v\u00e0 trao quy\u1ec1n, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd gia t\u0103ng, tinh th\u1ea7n c\u1ed9ng t\u00e1c c\u0169ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n, c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p. Trao quy\u1ec1n ch\u00ednh l\u00e0 chi\u1ebfc \u201cch\u00eca kh\u00f3a\u201d cho \u201cc\u00e1nh c\u1eeda\u201d n\u00e0y. V\u00e0 vi\u1ec7c kh\u01a1i d\u1eady ni\u1ec1m \u0111am m\u00ea v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a \u0111\u1ed9i ng\u0169 s\u1ebd n\u1eb1m trong tay nh\u00e0 l\u00e3nh \u0111\u1ea1o.<\/p>\n","protected":false},"excerpt":{"rendered":"

    M\u1ed9t trong nh\u1eefng v\u1ea5n \u0111\u1ec1 l\u1edbn m\u00e0 c\u00e1c doanh nghi\u1ec7p \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t l\u00e0 s\u1ef1 thi\u1ebfu tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean. Ch\u1eb3ng ai mu\u1ed1n m\u00ecnh s\u1ebd g\u00f3p m\u1eb7t trong c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi nh\u1eefng sai l\u1ea7m. Tinh th\u1ea7n l\u00e0m ch\u1ee7 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 l\u00e0m ch\u1ee7 ng\u01b0\u1eddi kh\u00e1c, m\u00e0 l\u00e0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[212],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4923"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4923"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4923\/revisions"}],"predecessor-version":[{"id":71658,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4923\/revisions\/71658"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}