{"id":4945,"date":"2023-11-30T00:05:07","date_gmt":"2023-11-30T00:05:07","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=4945"},"modified":"2023-11-29T10:32:56","modified_gmt":"2023-11-29T10:32:56","slug":"quy-trinh-giam-sat-nhan-vien-hieu-qua-nha-quan-ly-khong-nen-bo-lo","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quy-trinh-giam-sat-nhan-vien-hieu-qua-nha-quan-ly-khong-nen-bo-lo.html","title":{"rendered":"Quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3 nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng n\u00ean b\u1ecf l\u1ee1"},"content":{"rendered":"<h2 id=\"tai-sao-can-giam-sat-nhan-vien-quy-trinh-giam-sat-nhan-vien\" dir=\"ltr\">1. T\u1ea1i sao c\u1ea7n gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean &#8211; quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean<\/h2>\n<h3 id=\"giam-sat-nhan-vien-duoc-hieu-nhu-the-nao\" dir=\"ltr\">1.1. Gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c hi\u1ec3u nh\u01b0 th\u1ebf n\u00e0o?<\/h3>\n<p dir=\"ltr\">Gi\u00e1m s\u00e1t ch\u00ednh l\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u1ea5p tr\u00ean l\u00e0m \u0111\u1ec3 theo d\u00f5i, \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi c\u1ee7a m\u00ecnh l\u00e0m \u0111\u00fang quy tr\u00ecnh, m\u1ee5c ti\u00eau v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh m\u00e0 c\u00f4ng ty \u0111\u00e3 \u0111\u1eb7t ra nh\u1eb1m \u0111\u00e1nh gi\u00e1 qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd li\u1ec7u c\u00f3 \u0111ang th\u1ef1c hi\u1ec7n \u0111\u00fang quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111\u00fang ch\u1ec9 ti\u00eau m\u00e0 c\u1ea5p tr\u00ean \u0111\u1ec1 ra hay kh\u00f4ng.<\/p>\n<div>\n<figure><img decoding=\"async\" class=\"lazyloaded c008\" src=\"https:\/\/timviec365.vn\/pictures\/images_12_2021\/quy-trinh-giam-sat-nhan-vien-png(1).jpg\" alt=\" T\u1ea1i sao c\u1ea7n gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean, quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean\" \/><figcaption class=\"c007\">\u00a0T\u1ea1i sao c\u1ea7n gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean, quy\u00a0tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean<\/figcaption><\/figure>\n<\/div>\n<p dir=\"ltr\">M\u1ed9t s\u1ed1 ti\u00eau ch\u00ed c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3 l\u00e0 ti\u00eau ch\u00ed v\u1ec1 b\u00e1n h\u00e0ng, giao ti\u1ebfp, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u00f3 n\u00f3 m\u00ecnh m\u1edbi c\u00f3 th\u1ec3 d\u1ef1a v\u00e0o v\u00e0 \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u0111ang l\u00e0m t\u1ed1t hay kh\u00f4ng.<\/p>\n<h3 id=\"co-nen-giam-sat-nhan-vien-hay-khong\" dir=\"ltr\">1.2. C\u00f3 n\u00ean gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean hay kh\u00f4ng?<\/h3>\n<p dir=\"ltr\">Gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t chuy\u1ec7n h\u1ebft s\u1ee9c ph\u1ed5 bi\u1ebfn trong c\u00e1c Doanh nghi\u1ec7p, t\u00f9y thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9, ph\u01b0\u01a1ng ph\u00e1p v\u00e0 c\u00e1ch th\u1ee9c th\u00ec m\u1ed7i Doanh nghi\u1ec7p l\u1ea1i c\u00e1ch th\u1ee9c gi\u00e1m s\u00e1t kh\u00e1c nhau, c\u00f3 ng\u01b0\u1eddi d\u00f9ng KPI \u0111\u1ec3 gi\u00e1m s\u00e1t c\u00f4ng vi\u1ec7c, c\u00f3 ng\u01b0\u1eddi d\u00f9ng ti\u00eau ch\u00ed ph\u1ea1t th\u01b0\u1edfng \u0111\u1ec3 gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean,..<\/p>\n<p dir=\"ltr\">M\u1ed7i Doanh nghi\u1ec7p s\u1ebd d\u1ef1a v\u00e0o v\u0103n h\u00f3a c\u1ee7a c\u00f4ng ty m\u00e0 \u0111\u01b0a ra cho m\u00ecnh c\u00e1ch gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean, \u0111\u1ec3 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c m\u00e0 kh\u00f4ng c\u1ea7n qu\u00e1 g\u00f2 b\u00f3 c\u0169ng l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi l\u1edbn cho c\u00e1c Doanh nghi\u1ec7p.<\/p>\n<div>\n<figure><img decoding=\"async\" class=\"lazyloaded c008\" src=\"https:\/\/timviec365.vn\/pictures\/images_12_2021\/quy-trinh-giam-sat-nhan-vien-5(1).jpg\" alt=\"C\u00f3 n\u00ean gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean hay kh\u00f4ng\" \/><figcaption class=\"c007\">C\u00f3 n\u00ean gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean hay kh\u00f4ng<\/figcaption><\/figure>\n<\/div>\n<p dir=\"ltr\">\u0110\u00f4i khi, quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean qu\u00e1 kh\u1eaft khe s\u1ebd d\u1eabn \u0111\u1ebfn nh\u00e2n vi\u00ean ch\u00e1n n\u1ea3n, m\u1ea5t \u0111\u1ed9ng l\u1ef1c v\u00ec b\u1ecb ki\u1ec3m so\u00e1t, hay qu\u00e1 d\u1ec5 d\u00e3i v\u1edbi nh\u00e2n vi\u00ean l\u1ea1i khi\u1ebfn cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh th\u1edd \u01a1, l\u00e0m vi\u1ec7c thi\u1ebfu tr\u00e1ch nhi\u1ec7m.<\/p>\n<p dir=\"ltr\">B\u00e0i to\u00e1n m\u00e0 Doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i gi\u1ea3i quy\u1ebft l\u00fac n\u00e0y kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1c ch\u1ee7 Doanh nghi\u1ec7p c\u1ea7n c\u01b0 x\u1eed nh\u01b0 th\u1ebf n\u00e0o, m\u00e0 c\u1ea5p tr\u00ean c\u1ea7n ph\u1ea3i \u0111\u01b0a ra quy tr\u00ecnh l\u00e0m vi\u1ec7c, lu\u1eadt ch\u01a1i ri\u00eang cho c\u00f4ng ty.<\/p>\n<p dir=\"ltr\">Khi \u0111\u00e3 c\u00f3 m\u1ed9t quy tr\u00ecnh r\u00f5 r\u00e0ng th\u00ec nh\u00e2n vi\u00ean v\u00e0o l\u00e0m ch\u1ec9 c\u1ea7n th\u1ef1c hi\u1ec7n theo ch\u00fang quy tr\u00ecnh c\u00f4ng ty \u0111\u00e3 \u0111\u01b0a ra c\u00f3 l\u01b0\u01a1ng th\u01b0\u1edfng ph\u00f9 h\u1ee3p c\u0169ng nh\u01b0 KPI cho t\u1eebng c\u00f4ng vi\u1ec7c s\u1ebd gi\u00fap c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u th\u1eddi gian cho vi\u1ec7c \u0111\u00e0o t\u1ea1o nh\u1eefng nh\u00e2n vi\u00ean m\u1edbi.<\/p>\n<h2 id=\"thuc-trang-giam-sat-nhan-vien-hien-nay\" dir=\"ltr\">2. Th\u1ef1c tr\u1ea1ng gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean hi\u1ec7n nay<\/h2>\n<p dir=\"ltr\">Th\u1ef1c t\u1ebf hi\u1ec7n nay, c\u00f3 r\u1ea5t nhi\u1ec1u nh\u1eefng c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec3 theo d\u00f5i nh\u00e2n vi\u00ean, c\u00f3 th\u1ec3 nh\u00e2n vi\u00ean b\u1ecb thu th\u1eadp d\u1eef li\u1ec7u c\u00e1 nh\u00e2n nh\u01b0ng l\u1ea1i kh\u00f4ng hay bi\u1ebft v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n<p dir=\"ltr\">Ng\u00e0y c\u00e0ng nhi\u1ec1u c\u00e1c d\u1ecbch v\u1ee5 theo d\u00f5i \u1ea9n v\u00e0 ngu\u1ed3n c\u1ea5p video tr\u1ef1c ti\u1ebfp, theo d\u00f5i b\u00e0n ph\u00edm v\u00e0 ghi l\u1ea1i c\u00e1c thao t\u00e1c b\u00e0n ph\u00edm ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 theo d\u00f5i c\u00e1c v\u1ecb tr\u00ed ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n<p dir=\"ltr\">Nh\u1eafc \u0111\u1ebfn c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 gi\u00e1m s\u00e1t, c\u00f4ng ty Hubstaff \u0111\u00e3 ch\u1ee5p m\u00e0n h\u00ecnh ng\u1eabu nhi\u00ean m\u1ed9t v\u00e0i nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh v\u00e0 \u0111\u1eb7t b\u00e1o c\u00e1o m\u1ed9t ho\u1eb7c hai l\u1ea7n m\u1ed7i ph\u00fat \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u00e1m s\u00e1t c\u00e1c h\u00e0nh \u0111\u1ed9ng m\u00e0 h\u1ecd th\u1ef1c hi\u1ec7n.<\/p>\n<div>\n<figure><img decoding=\"async\" class=\"lazyload c008\" src=\"https:\/\/timviec365.vn\/pictures\/images_12_2021\/quy-trinh-giam-sat-nhan-vien-4(1).jpg\" alt=\"Th\u1ef1c tr\u1ea1ng gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean hi\u1ec7n nay\" \/><figcaption class=\"c007\">Th\u1ef1c tr\u1ea1ng gi\u00e1m s\u00e1t nh\u00e2n\u00a0vi\u00ean hi\u1ec7n nay<\/figcaption><\/figure>\n<\/div>\n<p dir=\"ltr\">Hay c\u00f4ng ty Teramind \u0111\u00e3 n\u1eafm b\u1eaft t\u1ea5t c\u1ea3 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u00e0n ph\u00edm v\u00e0 ti\u1ebfn h\u00e0nh ghi l\u1ea1i t\u1ea5t c\u1ea3 nh\u1eefng th\u00f4ng tin v\u00e0o trong nh\u1eadt k\u00fd \u0111\u1ec3 ph\u00e2n t\u00edch v\u1ec1 h\u00e0nh vi c\u1ee7a nh\u00e2n vi\u00ean trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n<p dir=\"ltr\">Ho\u1ea1t \u0111\u1ed9ng gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean nh\u01b0 v\u1eady c\u00f3 nguy c\u01a1 l\u00e0m x\u00f3i m\u00f2n l\u00f2ng tin gi\u1eefa ng\u01b0\u1eddi lao \u0111\u1ed9ng v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng. Vi\u1ec7c n\u00e0y n\u1ebfu \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch b\u00ed m\u1eadt c\u00f3 th\u1ec3 l\u00e0m cho nh\u00e2n vi\u00ean kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 m\u1ea5t l\u00f2ng tin v\u1ec1 c\u00f4ng ty thay t\u1ea1o ra n\u0103ng su\u1ea5t hi\u1ec7u qu\u1ea3 h\u01a1n cho c\u00f4ng ty.<\/p>\n<p dir=\"ltr\">Nh\u1eadn th\u1ea5y v\u1ea5n \u0111\u1ec1 n\u00e0y, nhi\u1ec1u c\u00f4ng ty v\u00e0 t\u1ed5 ch\u1ee9c \u0111\u00e3 th\u1ef1c hi\u1ec7n vi\u1ec7c cam k\u1ebft kh\u00f4ng ki\u1ec3m so\u00e1t g\u1eaft gao v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 nh\u00e2n vi\u00ean ph\u00e1t tri\u1ec3n h\u01a1n. Th\u1ebf nh\u01b0ng, v\u1eabn c\u00f2n nhi\u1ec1u Doanh nghi\u1ec7p kh\u00f4ng kh\u1ecfi lo l\u1eafng v\u1ec1 gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean.<\/p>\n<p dir=\"ltr\">N\u1ebfu b\u1ea1n v\u1eabn ch\u01b0a ho\u00e0n to\u00e0n y\u00ean t\u00e2m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean b\u00ean d\u01b0\u1edbi c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 c\u00f3 th\u1ec3 y\u00ean t\u00e2m h\u01a1n trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c nh\u00e9!<\/p>\n<h2 id=\"quy-trinh-giam-sat-nhan-vien-va-mot-so-phuong-phap-phu-hop\" dir=\"ltr\">3. Quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean v\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p<\/h2>\n<h3 id=\"quy-trinh-giam-sat-nhan-vien-nhu-the-nao\" dir=\"ltr\">3.1. Quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean nh\u01b0 th\u1ebf n\u00e0o?<\/h3>\n<h4 id=\"xay-dung-muc-tieu-chien-luoc-cho-nhan-vien\" dir=\"ltr\">3.1.1. X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c cho nh\u00e2n vi\u00ean<\/h4>\n<p dir=\"ltr\">Vi\u1ec7c \u0111\u1ea7u ti\u00ean c\u1ea7n ph\u1ea3i l\u00e0m \u0111\u00f3 ch\u00ednh l\u00e0 x\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 \u0111\u1ed9i nh\u00f3m \u0111\u00f3, trong tr\u01b0\u1eddng h\u1ee3p l\u00e0 m\u1ed9t \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng th\u00ec Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng c\u1ea7n x\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau \u0111\u1ed9i nh\u00f3m, m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n, \u0111\u1ea3m b\u1ea3o kho h\u00e0ng, s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng h\u00f3a cung c\u1ea5p cho \u0111\u1ea1i l\u00fd, c\u00e1c \u0111i\u1ec3m b\u00e1n v\u00e0 \u0111\u1ed9 ph\u1ee7 trong c\u00e1c khu v\u1ef1c v\u00e0 th\u00e0nh ph\u1ed1 l\u1edbn,..<\/p>\n<div>\n<figure><img decoding=\"async\" class=\"lazyload c008\" src=\"https:\/\/timviec365.vn\/pictures\/images_12_2021\/quy-trinh-giam-sat-nhan-vien-3(1).jpg\" alt=\"Quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean v\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p\" \/><figcaption class=\"c007\">Quy tr\u00ecnh\u00a0gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean v\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p<\/figcaption><\/figure>\n<\/div>\n<h4 id=\"lap-ke-hoach-do-luong-ngan-han-va-dai-han-cho-du-an\" dir=\"ltr\">3.1.2. L\u1eadp k\u1ebf ho\u1ea1ch \u0111o l\u01b0\u1eddng ng\u1eafn h\u1ea1n v\u00e0 d\u00e0i h\u1ea1n cho d\u1ef1 \u00e1n<\/h4>\n<p dir=\"ltr\">\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau ban \u0111\u1ea7u \u0111\u01b0\u1ee3c \u0111\u1ec1 ra th\u00ec c\u00e1c gi\u00e1m s\u00e1t c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 h\u00e0ng tu\u1ea7n, h\u00e0ng th\u00e1ng, h\u00e0ng qu\u00fd hay h\u00e0nh n\u0103m. Vi\u1ec7c n\u00e0y nh\u1eb1m \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 theo k\u1ecbp v\u1edbi ti\u1ebfn \u0111\u1ed9 c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n<h4 id=\"giam-sat-tien-do-cong-viec\" dir=\"ltr\">3.1.3. Gi\u00e1m s\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c<\/h4>\n<p dir=\"ltr\">C\u00f4ng vi\u1ec7c quan tr\u1ecdng nh\u1ea5t \u0111\u00f3 ch\u00ednh l\u00e0 vi\u1ec7c ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang ti\u1ebfn \u0111\u1ed9. B\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1ch ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c n\u1ebfu nh\u01b0 s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean trong c\u00f4ng ty b\u1ea1n l\u1edbn. Hay \u0111\u1ed1i v\u1edbi vi\u1ec7c ph\u00e2n ph\u1ed1i h\u00e0ng h\u00f3a, b\u1ea1n c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng\u00a0<strong><em>ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd k\u00eanh ph\u00e2n ph\u1ed1i<\/em><\/strong>.<\/p>\n<div>\n<figure><img decoding=\"async\" class=\"lazyload c008\" src=\"https:\/\/timviec365.vn\/pictures\/images_12_2021\/quy-trinh-giam-sat-nhan-vien-2(2).jpg\" alt=\"C\u00f4ng vi\u1ec7c quan tr\u1ecdng nh\u1ea5t \u0111\u00f3 ch\u00ednh l\u00e0 vi\u1ec7c ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang ti\u1ebfn \u0111\u1ed9\" \/><figcaption class=\"c007\">C\u00f4ng vi\u1ec7c quan tr\u1ecdng nh\u1ea5t \u0111\u00f3 ch\u00ednh l\u00e0 vi\u1ec7c ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang ti\u1ebfn \u0111\u1ed9<\/figcaption><\/figure>\n<\/div>\n<p dir=\"ltr\">C\u00f3 r\u1ea5t nhi\u1ec1u ph\u1ea7n m\u1ec1m hi\u1ec7n nay gi\u00fap cho b\u1ea1n gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng \u0111\u1ed3ng th\u1eddi th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c kh\u00e1c d\u1ec5 d\u00e0ng, hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<h4 id=\"danh-gia-ket-qua-cong-viec-du-an\" dir=\"ltr\">3.1.4. \u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c, d\u1ef1 \u00e1n<\/h4>\n<p dir=\"ltr\">B\u01b0\u1edbc cu\u1ed1i c\u00f9ng nh\u01b0ng v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u00f3 ch\u00ednh l\u00e0 \u0111\u00e1nh gi\u00e1 v\u00e0 gi\u00e1m s\u00e1t k\u1ebft qu\u1ea3 theo t\u1eebng qu\u00fd, th\u00e1ng. C\u00e1c \u0111\u00e1nh gi\u00e1 n\u00e0y s\u1ebd l\u00e0m c\u0103n c\u1ee9 cho vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m, qu\u1ea3ng c\u00e1o truy\u1ec1n th\u00f4ng th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u00f4ng ty trong c\u00e1c k\u1ef3 ti\u1ebfp theo.<\/p>\n<h3 id=\"mot-so-phuong-phap-giam-sat-nhan-vien-phu-hop\" dir=\"ltr\">3.2. M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p<\/h3>\n<h4 id=\"dat-kpi-cho-nhan-vien\" dir=\"ltr\">3.2.1. \u0110\u1eb7t KPI cho nh\u00e2n vi\u00ean<\/h4>\n<p dir=\"ltr\">\u00c1p d\u1ee5ng KPI, c\u00e1c con s\u1ed1 v\u00e0o gi\u00e1m s\u00e1t ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch h\u1eefu hi\u1ec7u nh\u1ea5t \u0111\u1ec3 gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean, b\u1ea1n s\u1ebd kh\u00f4ng c\u1ea7n can thi\u1ec7p qu\u00e1 s\u00e2u v\u00e0o qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o r\u1eb1ng ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u1eabn \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch \u0111\u00fang h\u1ea1n.<\/p>\n<p dir=\"ltr\">B\u00ean c\u1ea1nh \u0111\u00f3, b\u1ea1n c\u1ea7n ph\u1ea3i hi\u1ec3u, khi thu\u00ea nh\u00e2n vi\u00ean v\u1ec1, b\u1ea3n ch\u1ea5t l\u00e0 \u0111\u1ec3 h\u1ecdc gi\u00fap m\u00ecnh trong c\u00f4ng vi\u1ec7c, kh\u00f4ng ph\u1ea3i \u0111\u1ec3 m\u00ecnh h\u01b0\u1edbng d\u1eabn c\u00f4ng vi\u1ec7c.<\/p>\n<p dir=\"ltr\">H\u00e3y \u0111\u1ec3 nh\u00e2n vi\u00ean t\u1ef1 l\u00e0m nh\u1eefng \u0111i\u1ec1u theo c\u00e1ch h\u1ecd mu\u1ed1n, mi\u1ec5n sao h\u1ecd mang v\u1ec1 doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho c\u00f4ng ty, \u0111\u1eebng \u00e9p h\u1ecd ph\u1ea3i l\u00e0m theo c\u00e1ch c\u1ee7a m\u00ecnh.<\/p>\n<p dir=\"ltr\">V\u00ec r\u1eb1ng n\u1ebfu nh\u01b0 h\u1ecd \u0111\u00e3 c\u00f3 s\u00e1ng ki\u1ebfn, h\u1ecd s\u1ebd n\u1ed7 l\u1ef1c l\u00e0m h\u1ebft s\u1ee9c m\u00ecnh \u0111\u1ec3 ch\u1ee9ng minh r\u1eb1ng h\u1ecd c\u00f3 n\u0103ng l\u1ef1c, h\u1ecd s\u1ebd t\u1ef1 ph\u1ea5n \u0111\u1ea5u \u0111\u1ec3 \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn n\u0103ng l\u1ef1c c\u1ee7a b\u1ea3n th\u00e2n.<\/p>\n<h4 id=\"minh-bach-va-ro-rang-voi-nhan-vien\" dir=\"ltr\">3.2.2. Minh b\u1ea1ch v\u00e0 r\u00f5 r\u00e0ng v\u1edbi nh\u00e2n vi\u00ean<\/h4>\n<p dir=\"ltr\">Vi\u1ec7c theo d\u00f5i v\u00e0 gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch l\u00e9n l\u00fat r\u1ea5t c\u00f3 th\u1ec3 s\u1ebd l\u00e0m \u1ea3nh h\u01b0\u1edfng l\u00f2ng tin c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111\u1ed1i v\u1edbi c\u00e1 nh\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c \u0111\u00f3. Thay v\u00ec \u0111\u00f3, ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ea7n d\u00e0nh th\u1eddi gian \u0111\u1ec3 giao ti\u1ebfp th\u1eb3ng th\u1eafn v\u1edbi ng\u01b0\u1eddi nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh.<\/p>\n<p dir=\"ltr\">R\u1eb1ng m\u00ecnh \u0111ang gi\u00e1m s\u00e1t nh\u1eefng g\u00ec, l\u00fd do n\u00e0o khi\u1ebfn cho b\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c \u0111\u00f3. N\u1ebfu trong qu\u00e1 tr\u00ecnh gi\u00e1m s\u00e1t, nh\u00e2n vi\u00ean c\u00f3 nh\u1eefng sai s\u00f3t th\u00ec c\u1ea7n trao \u0111\u1ed5i th\u1eb3ng th\u1eafn, g\u00f3p \u00fd \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh r\u00fat kinh nghi\u1ec7m.<\/p>\n<p dir=\"ltr\">T\u00ednh minh b\u1ea1ch c\u1ee7a c\u00f4ng ty s\u1ebd g\u00f3p ph\u1ea7n gi\u00fap cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh c\u00f3 th\u1ec3 tin t\u01b0\u1edfng h\u01a1n v\u00e0o c\u00f4ng ty n\u01a1i m\u00ecnh l\u00e0m vi\u1ec7c. Theo m\u1ed9t th\u1ed1ng k\u00ea c\u1ee7a Gartner \u0111\u00e3 ph\u00e1t hi\u1ec7n ra r\u1eb1ng ch\u1ec9 c\u00f3 30% nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi h\u1ecd b\u1ecb gi\u00e1m s\u00e1t tr\u00ean email, v\u00e0 con s\u1ed1 n\u00e0y hi\u1ec7n t\u1ea1i \u0111\u00e3 t\u0103ng l\u00ean 50% khi h\u1ecd bi\u1ebft l\u00fd do v\u00ec sao m\u00ecnh b\u1ecb gi\u00e1m s\u00e1t.<\/p>\n<h4 id=\"thuong-phat-phan-minh\" dir=\"ltr\">3.2.3. Th\u01b0\u1edfng ph\u1ea1t ph\u00e2n minh<\/h4>\n<p dir=\"ltr\">Trong quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean, vi\u1ec7c theo d\u00f5i nh\u00e2n vi\u00ean ch\u1ec9 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 theo d\u00f5i qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, ti\u1ebfn \u0111\u1ed9 ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n c\u1ee7a nh\u00e2n vi\u00ean. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean ch\u0103m ch\u1ec9 l\u00e0m vi\u1ec7c, \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t cao v\u00e0 nh\u1eefng nh\u00e2n vi\u00ean kh\u00f4ng ho\u00e0n th\u00e0nh ti\u1ebfn \u0111\u1ed9 c\u1ee7a c\u00f4ng vi\u1ec7c.<\/p>\n<p dir=\"ltr\">Ch\u00ednh v\u00ec v\u1eady, \u0111\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c ti\u1ebfn h\u00e0nh theo \u0111\u00fang ti\u1ebfn \u0111\u1ed9 th\u00ec c\u1ea7n th\u01b0\u1edfng \u0111\u1ec3 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c. \u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c thi\u1ebfu tr\u00e1ch nhi\u1ec7m c\u00f3 th\u1ec3 khi\u1ec3n tr\u00e1ch ho\u1eb7c ph\u1ea1t \u0111\u1ec3 nh\u00e2n vi\u00ean \u0111\u00f3 c\u00f3 tr\u00e1ch nhi\u1ec7m h\u01a1n trong c\u00f4ng vi\u1ec7c.<\/p>\n<h4 id=\"biet-cam-thong-cho-nhan-vien\" dir=\"ltr\">3.2.4. Bi\u1ebft c\u1ea3m th\u00f4ng cho nh\u00e2n vi\u00ean<\/h4>\n<p dir=\"ltr\">\u0110\u1eebng n\u00ean ch\u1ec9 d\u1ef1a v\u00e0o m\u1ed9t kh\u00eda c\u1ea1nh \u0111\u00e3 c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00e1ch ch\u1ee7 quan v\u00e0 phi\u1ebfn di\u1ec7n, c\u00f3 th\u1ec3 m\u1ed9t ng\u01b0\u1eddi nh\u00e2n vi\u00ean lu\u00f4n lu\u00f4n ch\u1ea5m c\u00f4ng \u0111\u00fang gi\u1edd nh\u01b0ng l\u1ea1i ch\u1ec9 \u0111\u1ebfn \u0111\u1ec3 \u201cgi\u1eef ch\u1ed7\u201d v\u00e0 sau \u0111\u00f3 \u0111i \u0103n s\u00e1ng.<\/p>\n<p dir=\"ltr\">L\u1ea1i c\u0169ng c\u00f3 nh\u00e2n vi\u00ean v\u00ec \u0111\u01b0\u1eddng x\u00e1 xa x\u00f4i, con nh\u1ecf, h\u1ecd \u0111\u1ebfn mu\u1ed9n nh\u01b0ng khi h\u1ecd l\u00e0m vi\u1ec7c l\u1ea1i r\u1ea5t nghi\u00eam t\u00fac v\u00e0 hi\u1ec7u qu\u1ea3, v\u1ea3 l\u1ea1i c\u00f2n th\u01b0\u1eddng xuy\u00ean v\u1ec1 mu\u1ed9n.<\/p>\n<p dir=\"ltr\">L\u00e0 ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o, b\u1ea1n c\u1ea7n n\u1eafm r\u00f5 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 nh\u00e2n vi\u00ean m\u00ecnh \u0111ang g\u1eb7p ph\u1ea3i, t\u1eeb \u0111\u00f3 c\u00f3 quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn v\u00e0 ph\u00f9 h\u1ee3p, ch\u1ee9 \u0111\u1eebng ch\u1ec9 th\u00f4ng qua ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd v\u00e0 c\u00e1i nh\u00ecn ch\u1ee7 quan \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh<\/p>\n<h4 id=\"biet-buong-long-dung-luc\" dir=\"ltr\">3.2.5. Bi\u1ebft bu\u00f4ng l\u1ecfng \u0111\u00fang l\u00fac<\/h4>\n<p dir=\"ltr\">Gi\u00e1m s\u00e1t v\u00e0 th\u00fac \u0111\u1ea9y c\u00f4ng vi\u1ec7c l\u00e0 \u0111i\u1ec1u v\u00f4 c\u00f9ng d\u1ec5 hi\u1ec3u, th\u1ebf nh\u01b0ng c\u00f3 nhi\u1ec1u th\u1eddi \u0111i\u1ec3m, vi\u1ec7c gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean l\u00e0 kh\u00f4ng h\u1ec1 ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5 nh\u01b0 li\u00ean hoan ch\u00fac m\u1eebng nh\u00e2n vi\u00ean xu\u1ea5t s\u1eafc hay khen th\u01b0\u1edfng m\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean trong c\u00f4ng ty.<\/p>\n<p dir=\"ltr\">Trong l\u00fac n\u00e0y, ng\u01b0\u1eddi qu\u1ea3n l\u00fd n\u00ean bi\u1ebft bu\u00f4ng l\u1ecfng gi\u00e1m s\u00e1t \u0111\u1ec3 gi\u00fap cho b\u1ea7u kh\u00f4ng kh\u00ed tr\u1edf n\u00ean d\u1ec5 th\u1edf h\u01a1n v\u00e0 nh\u00e2n vi\u00ean c\u0169ng tho\u1ea3i m\u00e1i \u0111\u1ec3 t\u1eadn h\u01b0\u1edfng bu\u1ed5i li\u00ean hoan h\u01a1n.<\/p>\n<p dir=\"ltr\">T\u00f3m l\u1ea1i, qu\u1ea3n l\u00fd, gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean l\u00e0 vi\u1ec7c n\u00ean l\u00e0m, nh\u01b0ng vi\u1ec7c qu\u1ea3n l\u00fd, gi\u00e1m s\u00e1t c\u00f3 kh\u00e9o l\u00e9o hay kh\u00f4ng l\u1ea1i ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o qu\u1ea3n l\u00fd \u1ea5y. Hy v\u1ecdng b\u00e0i vi\u1ebft v\u1ec1\u00a0<strong><em>quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean<\/em><\/strong>\u00a0c\u1ee7a ch\u00fang t\u00f4i h\u00f4m nay s\u1ebd gi\u00fap b\u1ea1n c\u00f3 c\u00e1i nh\u00ecn m\u1edbi m\u1ebb v\u00e0 t\u00edch c\u1ef1c \u0111\u1ec3 gi\u00fap Doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n v\u00e0 v\u1eefng m\u1ea1nh h\u01a1n n\u1eefa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ea1i sao c\u1ea7n gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean &#8211; quy tr\u00ecnh gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean 1.1. Gi\u00e1m s\u00e1t nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c hi\u1ec3u nh\u01b0 th\u1ebf n\u00e0o? Gi\u00e1m s\u00e1t ch\u00ednh l\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u1ea5p tr\u00ean l\u00e0m \u0111\u1ec3 theo d\u00f5i, \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi c\u1ee7a m\u00ecnh l\u00e0m \u0111\u00fang quy tr\u00ecnh, m\u1ee5c ti\u00eau v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[213,164,155,197,204],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4945"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4945"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4945\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}