{"id":4949,"date":"2023-11-29T23:56:54","date_gmt":"2023-11-29T23:56:54","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=4949"},"modified":"2024-05-24T17:33:18","modified_gmt":"2024-05-24T10:33:18","slug":"giam-sat-la-gi-nhung-sai-lam-trong-cong-viec-giam-sat-va-quan-ly","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/giam-sat-la-gi-nhung-sai-lam-trong-cong-viec-giam-sat-va-quan-ly.html","title":{"rendered":"Gi\u00e1m s\u00e1t l\u00e0 g\u00ec ? Nh\u1eefng sai l\u1ea7m trong c\u00f4ng vi\u1ec7c gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n l\u00fd"},"content":{"rendered":"<h2><strong>Gi\u00e1m s\u00e1t l\u00e0 g\u00ec ?\u00a0<\/strong><\/h2>\n<p><strong>Gi\u00e1m s\u00e1t<\/strong>\u00a0kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00f4ng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean v\u00e0 n\u00f3i cho h\u1ecd bi\u1ebft h\u1ecd \u0111ang l\u00e0m g\u00ec sai. Gi\u00e1m s\u00e1t l\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u1eadn t\u00edch \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n do nh\u00e0 qu\u1ea3n l\u00fd nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea1t m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3 l\u00e0 :<\/p>\n<ul>\n<li>T\u1ed1i \u0111a l\u1ee3i nhu\u1eadn v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5<\/li>\n<li>Ng\u0103n ng\u1eeba sai s\u00f3t, b\u1ea3o \u0111\u1ea3m \u0111\u1ea1t m\u1ee5c ti\u00eau \u0111\u00fang ti\u1ebfn \u0111\u1ed9<\/li>\n<li>Tu\u1ea7n th\u1ee7 c\u00e1c quy tr\u00ecnh v\u00e0 quy \u0111\u1ecbnh ri\u00eang c\u1ee7a doanh nghi\u1ec7p<\/li>\n<\/ul>\n<h3><strong>Ph\u01b0\u01a1ng ph\u00e1p gi\u00e1m s\u00e1t :<\/strong><\/h3>\n<ul>\n<li>Li\u00ean l\u1ea1c v\u1edbi \u0111\u1ed9i\/nh\u00f3m m\u1ed9t c\u00e1ch th\u00e2n thi\u1ec7n m\u1ed7i ng\u00e0y<\/li>\n<li>H\u1ecdp v\u1edbi t\u1eebng c\u00e1 nh\u00e2n khi c\u00f3 kho kh\u1eafn ho\u1eb7c nh\u1eefng v\u01b0\u1edbng m\u1eafc<\/li>\n<li>C\u00f3 k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 vi\u1ec7c ki\u1ec3m tra gi\u00e1m gi\u00e1t t\u1eebng nh\u00e2n vi\u00ean th\u01b0\u1eddng xuy\u00ean tr\u00ean ti\u1ebfng tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 tr\u00e1nh b\u1ecb xao nh\u00e3ng trong vi\u1ec7c ki\u1ec3m tra<\/li>\n<li>Nh\u1eadn t\u1ea5t c\u1ea3 c\u00e1c ph\u1ea3n h\u1ed3i \u0111\u00e1nh gi\u00e1 t\u1eeb kh\u00e1ch h\u00e0ng trong v\u00e0 ngo\u00e0i c\u00f4ng ty<\/li>\n<li>Trao \u0111\u1ed5i v\u00e0 l\u01b0u s\u1ef1 ki\u1ec7n v\u1edbi nhau<\/li>\n<li>Ki\u1ec3m tra th\u1ef1c t\u1ebf v\u00e0 c\u00e1c d\u1eef li\u1ec7u s\u1ed1 li\u1ec7u b\u00e1o c\u00e1o c\u1eeda t\u1eebng th\u00e1ng, t\u1eebng qu\u00fd \u2026<\/li>\n<\/ul>\n<h3><strong>C\u00e1c c\u01a1 ch\u1ebf gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng c\u01a1 b\u1ea3n :\u00a0<\/strong><\/h3>\n<h4><strong>Gi\u00e1m s\u00e1t tr\u1ef1c ti\u1ebfp:<\/strong><\/h4>\n<p>\u0110\u01b0a ra c\u00e1c nh\u1eadn x\u00e9t h\u00e0nh \u0111\u1ed9ng c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. N\u1ebfu t\u1ed5 ch\u1ee9c \u0111\u1ee7 l\u1edbn, m\u1ed9t ng\u01b0\u1eddi kh\u00f4ng th\u1ec3 quan s\u00e1t tr\u1ef1c ti\u1ebfp qu\u00e1 nhi\u1ec1u ng\u01b0\u1eddi c\u1ea7n ph\u1ea3i d\u00f9ng nhi\u1ec1u c\u00e1n b\u1ed9 qu\u1ea3n l\u00fd. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd n\u00e0y l\u1ea1i ph\u1ea3i \u0111\u01b0\u1ee3c \u0111i\u1ec1u ph\u1ed1i b\u1edfi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao h\u01a1n \u2026<\/p>\n<div class=\"jeg_ad jeg_ad_article jnews_content_inline_2_ads  \">\n<div class=\"ads-wrapper align-center \">\n<div class=\"ads_shortcode\"><strong>Ti\u00eau chu\u1ea9n h\u00f3a ti\u1ebfn tr\u00ecnh:<\/strong><\/div>\n<\/div>\n<\/div>\n<p>Ph\u00e1t tri\u1ec3n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 m\u00e0 t\u1ed5 ch\u1ee9c mong \u0111\u1ee3i t\u1eeb c\u00e1c nh\u00e2n vi\u00ean. Ph\u01b0\u01a1ng ph\u00e1p c\u01a1 b\u1ea3n ti\u00eau chu\u1ea9n h\u00f3a c\u00e1c h\u00e0nh vi l\u00e0 s\u1eed d\u1ee5ng c\u00e1c quy t\u1eafc v\u00e0 quy tr\u00ecnh v\u1eadn h\u00e0nh chu\u1ea9n (SOPs) : m\u00f4 t\u1ea3 c\u00e1c h\u00e0nh \u0111\u1ed9ng ho\u1eb7c quy\u1ebft \u0111\u1ecbnh m\u00e0 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c mong \u0111\u1ee3i ph\u1ea3i th\u1ef1c hi\u1ec7n trong m\u1ed9t ho\u00e0n c\u1ea3nh nh\u1ea5t \u0111\u1ecbnh.S\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o, c\u00f4ng ngh\u1ec7 c\u1ee7a doanh nghi\u1ec7p \u0111ang v\u1eadn h\u00e0nh trong ki\u1ec3m tra ho\u1ea1t \u0111\u1ed9ng chung.<\/p>\n<h3><strong>L\u01b0u \u00fd :\u00a0<\/strong><\/h3>\n<ul>\n<li>C\u00e0ng s\u1eed d\u1ee5ng nhi\u1ec1u quy t\u1eafc v\u00e0 SOPs th\u00ec gi\u1ea3m sai s\u00f3t tuy nhi\u00ean vi\u1ec7c\u00a0<strong>gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n l\u00fd<\/strong>\u00a0ho\u1ea1t \u0111\u1ed9ng tr\u00ean ti\u1ebfn tr\u00ecnh c\u00f4ng vi\u1ec7c v\u1eabn ph\u1ea3i th\u1ef1c hi\u1ec7n nghi\u00eam t\u00fac.<\/li>\n<li>S\u1eed d\u1ee5ng quy t\u1eafc SOPs gi\u00fap chi ph\u00ed v\u1eadn h\u00e0nh t\u1ed1t h\u01a1n v\u00ec v\u1eady ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u xu\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c t\u0103ng l\u00ean.<\/li>\n<li>N\u1ebfu \u0111\u1ea7u t\u01b0 x\u00e2y d\u1ef1ng c\u00e1c quy t\u1eafc ban \u0111\u1ea7u, c\u00e0ng \u00edt t\u1ed1n k\u00e9m khi tri\u1ec3n khai v\u00e0 duy tr\u00ec.<\/li>\n<li>Nh\u00e2n vi\u00ean m\u1edbi c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o c\u00e1c quy t\u1eafc c\u1ea7n tu\u1ea7n th\u1ee7 theo c\u00e1c quy \u0111\u1ecbnh trong c\u00e1c t\u00ecnh hu\u1ed1ng nh\u1ea5t \u0111\u1ecbnh.<\/li>\n<li>M\u1ecdi quy \u0111\u1ecbnh trong c\u00f4ng vi\u1ec7c v\u00e0 gi\u00e1m s\u00e1t ki\u1ec3m tra ho\u1ea1t \u0111\u1ed9ng nh\u00e2n vi\u00ean \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c trao \u0111\u1ed5i v\u1edbi nh\u00e2n vi\u00ean tr\u01b0\u1edbc \u0111\u00f3, nh\u00e2n vi\u00ean nh\u1eadn th\u1ee9c r\u00f5 h\u00e0nh \u0111\u1ed9ng ch\u1ebf t\u00e0i l\u00e0 g\u00ec khi vi ph\u1ea1m c\u0169ng nh\u01b0 ti\u00eau chu\u1ea9n t\u1eebng b\u01b0\u1edbc trong ti\u1ebfn tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u00f4ng vi\u1ec7c<\/li>\n<\/ul>\n<h3><strong>Nh\u1eefng sai l\u1ea7m trong c\u00f4ng vi\u1ec7c gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n l\u00fd :\u00a0<\/strong><\/h3>\n<ol>\n<li>Ch\u1ec9 lu\u00f4n t\u1eadp trung v\u00e0 nh\u1eefng sai s\u00f3t c\u1ee7a nh\u00e2n vi\u00ean<\/li>\n<li>Xem nh\u1eb9 gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ec9 t\u1eadp trung v\u00e0o k\u1ebft qu\u1ea3 sau c\u00f9ng<\/li>\n<li>Cho r\u1eb1ng vi\u1ec7c gi\u00e1m s\u1ebd g\u00e2y \u00e1p l\u1ef1c v\u00e0 b\u1eaft \u00e9p nh\u00e2n vi\u00ean<\/li>\n<li>Ch\u1ec9 cho nh\u00e2n vi\u00ean bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1i g\u00ec SAI nh\u01b0ng kh\u00f4ng cho bi\u1ebft c\u1ea7n l\u00e0m g\u00ec cho t\u1ed1t hay ho\u00e0n thi\u1ec7n<\/li>\n<li>Qua tin t\u01b0\u1edfng v\u00e0o n\u0103ng l\u1ef1c, th\u00e1i \u0111\u1ed9 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean xu\u1ea5t s\u1eafc m\u00e0 xem nh\u1eb9 hay th\u1ea3 l\u00f2ng v\u1ec1\u00a0<strong>gi\u00e1m s\u00e1t.<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u00e1m s\u00e1t l\u00e0 g\u00ec ?\u00a0 Gi\u00e1m s\u00e1t\u00a0kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00f4ng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean v\u00e0 n\u00f3i cho h\u1ecd bi\u1ebft h\u1ecd \u0111ang l\u00e0m g\u00ec sai. Gi\u00e1m s\u00e1t l\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u1eadn t\u00edch \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n do nh\u00e0 qu\u1ea3n l\u00fd nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea1t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[213,164,211,197,204],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4949"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4949"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4949\/revisions"}],"predecessor-version":[{"id":71635,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4949\/revisions\/71635"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4949"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4949"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}