{"id":4986,"date":"2023-11-29T11:22:17","date_gmt":"2023-11-29T11:22:17","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=4986"},"modified":"2023-11-29T13:48:56","modified_gmt":"2023-11-29T13:48:56","slug":"xay-dung-doi-ngu-quan-tri-khung-hoang-thanh-cong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/xay-dung-doi-ngu-quan-tri-khung-hoang-thanh-cong.html","title":{"rendered":"X\u00c2Y D\u1ef0NG \u0110\u1ed8I NG\u0168 QU\u1ea2N TR\u1eca KH\u1ee6NG HO\u1ea2NG TH\u00c0NH C\u00d4NG"},"content":{"rendered":"<p>M\u1ed9t s\u1ed1 t\u1eadp \u0111o\u00e0n l\u1edbn c\u00f3 \u0111\u1ed9i ng\u0169\u00a0<strong>qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng<\/strong>\u00a0(QTKH) v\u1edbi c\u00e1c th\u00e0nh vi\u00ean c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m t\u00edch l\u0169y \u0111\u01b0\u1ee3c trong su\u1ed1t s\u1ef1 nghi\u1ec7p c\u1ee7a h\u1ecd. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng \u0111\u00e1ng k\u1ec3 c\u00e1c t\u1ed5 ch\u1ee9c kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng ho\u1eb7c n\u1ebfu c\u00f3 th\u00ec l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00f4ng hi\u1ec7u qu\u1ea3 do k\u1ebf ho\u1ea1ch k\u00e9m, quy tr\u00ecnh kh\u00f4ng hi\u1ec7u qu\u1ea3, thi\u1ebfu ki\u1ebfn th\u1ee9c v\u00e0 nh\u00e2n l\u1ef1c.<\/p>\n<p>Nh\u1eefng ng\u01b0\u1eddi \u0111\u1ee9ng sau c\u00e1c k\u1ebf ho\u1ea1ch x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0\u1ee3c ch\u00fa \u00fd nh\u01b0ng h\u1ecd th\u1ef1c s\u1ef1 l\u00e0 \u0111\u1ed9i ng\u0169 quan tr\u1ecdng v\u00e0 mang \u0111\u1ebfn th\u00e0nh c\u00f4ng cho t\u1ed5 ch\u1ee9c. B\u1eb1ng c\u00e1ch th\u00e0nh l\u1eadp m\u1ed9t \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng, t\u1ed5 ch\u1ee9c s\u1ebd c\u00f3 th\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi vi\u1ec7c th\u1ef1c hi\u1ec7n m\u1ed9t n\u1ed7 l\u1ef1c \u1ee9ng ph\u00f3 hi\u1ec7u qu\u1ea3, \u0111\u1ea3m b\u1ea3o su\u00f4n s\u1ebb c\u00e1c k\u1ebf ho\u1ea1ch x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng c\u1ee7a m\u00ecnh.<\/p>\n<p><strong>\u0110\u1ed9i ng\u0169 Qu\u1ea3n tr\u1ecb Kh\u1ee7ng ho\u1ea3ng l\u00e0 g\u00ec?<\/strong><\/p>\n<p>\u0110\u1ed9i ng\u0169 Qu\u1ea3n tr\u1ecb Kh\u1ee7ng ho\u1ea3ng l\u00e0 m\u1ed9t \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p th\u00f4ng qua vi\u1ec7c qu\u1ea3n tr\u1ecb c\u00e1c v\u1ea5n \u0111\u1ec1 \u1edf c\u1ea5p \u0111\u1ed9 kh\u1ee7ng ho\u1ea3ng, qu\u1ea3n tr\u1ecb c\u00e1c r\u1ee7i ro b\u1ed5 sung, l\u1ee3i \u00edch c\u1ee7a c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi m\u1ed9t s\u1ef1 ki\u1ec7n ho\u1eb7c kh\u1ee7ng ho\u1ea3ng. \u0110\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh l\u00e3nh \u0111\u1ea1o, qu\u1ea3n tr\u1ecb, truy\u1ec1n th\u00f4ng v\u00e0 \u0111\u00e1nh gi\u00e1 thi\u1ec7t h\u1ea1i c\u1ee7a m\u1ed9t cu\u1ed9c kh\u1ee7ng ho\u1ea3ng.<\/p>\n<p>\u0110\u1ed9i ng\u0169\u00a0<strong>qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng<\/strong>\u00a0c\u00f3 vai tr\u00f2 l\u00e0 qu\u1ea3n tr\u1ecb v\u00e0 l\u00e3nh \u0111\u1ea1o c\u00e1c c\u00e1 nh\u00e2n, truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin quan tr\u1ecdng \u0111\u1ebfn t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn, ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1, ng\u0103n ch\u1eb7n c\u00e1c thi\u1ec7t h\u1ea1i ti\u1ec1m \u1ea9n.<\/p>\n<p><strong>Th\u00e0nh ph\u1ea7n c\u1ee7a \u0111\u1ed9i ng\u0169 QTKH<\/strong><\/p>\n<p>\u0110\u1ec3 th\u00e0nh l\u1eadp m\u1ed9t \u0111\u1ed9i ng\u0169 m\u1ea1nh, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i ch\u1ecdn \u0111\u00fang ng\u01b0\u1eddi \u1edf \u0111\u00fang v\u1ecb tr\u00ed ph\u00f9 h\u1ee3p v\u1edbi th\u1ebf m\u1ea1nh c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd. C\u00e1c c\u00e1 nh\u00e2n trong \u0111\u1ed9i ng\u0169 ph\u1ea3i l\u00e0 ngu\u1ed3n c\u00f3 th\u1ea9m quy\u1ec1n ch\u00ednh cho c\u1ea3 k\u1ebf ho\u1ea1ch kh\u1ea9n c\u1ea5p v\u00e0 \u1ee9ng ph\u00f3 kh\u1ea9n c\u1ea5p.\u00a0<strong>\u0110\u1ed9i ng\u0169 QTKH<\/strong>\u00a0l\u00e0m t\u0103ng kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn \u2013 d\u1eabn \u0111\u1ebfn c\u00e1c ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u1edbn h\u01a1n v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t hi\u1ec7n v\u1ea5n \u0111\u1ec1 t\u1ed1t h\u01a1n tr\u01b0\u1edbc khi ch\u00fang x\u1ea3y ra.<\/p>\n<p><strong>\u0110\u1ed9i h\u00ecnh QTKH n\u00ean bao g\u1ed3m:<\/strong><\/p>\n<p><em>\u2013 \u0110\u1ea1i di\u1ec7n h\u1ed9i \u0111\u1ed3ng qu\u1ea3n tr\u1ecb c\u1ea5p cao<\/em><\/p>\n<p><em>\u2013 Tr\u01b0\u1edfng ph\u00f2ng<\/em><\/p>\n<p><em>\u2013 Qu\u1ea3n tr\u1ecb ph\u00e1t tri\u1ec3n t\u1ed5 ch\u1ee9c<\/em><\/p>\n<p><em>\u2013 M\u1ed9t \u0111\u1ea1i di\u1ec7n \u0111i\u1ec1u h\u00e0nh<\/em><\/p>\n<p><em>\u2013 Gi\u00e1m \u0111\u1ed1c truy\u1ec1n th\u00f4ng<\/em><\/p>\n<p><em>\u2013 T\u01b0 v\u1ea5n ph\u00e1p l\u00fd<\/em><\/p>\n<p><em>\u2013 Nh\u00e2n s\u1ef1<\/em><\/p>\n<p>T\u00f9y thu\u1ed9c v\u00e0o m\u1ed7i ng\u00e0nh, danh s\u00e1ch n\u00e0y c\u00f3 th\u1ec3 kh\u00e1c nhau. Tuy nhi\u00ean, n\u00f3 ph\u1ea3i lu\u00f4n lu\u00f4n bao g\u1ed3m \u0111\u1ee7 vai tr\u00f2 \u0111a d\u1ea1ng \u0111\u1ec3 n\u1ebfu x\u1ea3y ra kh\u1ee7ng ho\u1ea3ng, c\u00e1c th\u00e0nh vi\u00ean c\u00f3 li\u00ean quan nh\u1ea5t trong \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 l\u00e3nh \u0111\u1ea1o.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng thu\u1ed9c t\u00ednh m\u00e0 b\u1ea1n n\u00ean c\u00e2n nh\u1eafc khi l\u1ef1a ch\u1ecdn c\u00e1c th\u00e0nh ph\u1ea7n \u0111\u1ed9i ng\u0169 n\u00e0y:<\/p>\n<ul>\n<li><strong>Ch\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c<\/strong><\/li>\n<\/ul>\n<p>Kh\u1ee7ng ho\u1ea3ng x\u1ea3y ra, n\u00f3 s\u1ebd \u0111\u1ea9y m\u1ecdi ng\u01b0\u1eddi \u0111\u1ebfn m\u1ed9t gi\u1edbi h\u1ea1n nh\u1ea5t \u0111\u1ecbnh, khi ai \u0111\u00f3 kh\u00f4ng ch\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c s\u1ebd ph\u00e1 v\u1ee1 gi\u1edbi h\u1ea1n v\u00e0 g\u00e2y b\u1ea5t l\u1ee3i cho to\u00e0n \u0111\u1ed9i. C\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i n\u00ean ki\u1ec3m so\u00e1t v\u00e0 lo\u1ea1i b\u1ecf c\u1ea3m x\u00fac c\u1ee7a h\u1ecd kh\u1ecfi c\u00e1c t\u00ecnh hu\u1ed1ng \u0111\u1ec3 h\u1ecd kh\u00f4ng c\u1ea3m th\u1ea5y qu\u00e1 t\u1ea3i.<\/p>\n<ul>\n<li><strong>K\u1ef9 n\u0103ng ph\u00e2n t\u00edch m\u1ea1nh m\u1ebd<\/strong><\/li>\n<\/ul>\n<p>\u0110i\u1ec1u n\u00e0y s\u1ebd \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ebd nhanh \u0111i \u0111\u1ebfn k\u1ebft lu\u1eadn \u0111\u00edch theo c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t. T\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i n\u00ean c\u00f3 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng khi ch\u00fang ph\u00e1t sinh.<\/p>\n<ul>\n<li><strong>Giao ti\u1ebfp r\u00f5 r\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3<\/strong><\/li>\n<\/ul>\n<p>M\u1ed7i th\u00e0nh vi\u00ean trong \u0111\u1ed9i ng\u0169 c\u00f3 th\u1ec3 s\u1ebd \u0111\u01b0\u1ee3c g\u1ecdi \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 nh\u1ecf v\u00e0 chia s\u1ebb th\u00f4ng tin v\u1ec1 t\u00ecnh h\u00ecnh kh\u1ee7ng ho\u1ea3ng. Khi m\u1ed9t th\u00e0nh vi\u00ean trong \u0111\u1ed9i ng\u0169 thi\u1ebfu k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t c\u00f3 th\u1ec3 g\u00e2y b\u1ea5t l\u1ee3i cho nhi\u1ec7m v\u1ee5 c\u1ee7a \u0111\u1ed9i. L\u00e3nh \u0111\u1ea1o c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t m\u1ed9t th\u00f4ng \u0111i\u1ec7p m\u1ea1nh m\u1ebd v\u00e0 m\u1ecdi ng\u01b0\u1eddi trong \u0111\u1ed9i ng\u0169 \u0111\u1ec1u r\u00f5 r\u00e0ng v\u1ec1 th\u00f4ng \u0111i\u1ec7p \u0111\u00f3 l\u00e0 g\u00ec.<\/p>\n<ul>\n<li><strong>C\u00f3 t\u01b0 duy h\u1ee3p t\u00e1c<\/strong><\/li>\n<\/ul>\n<p>Trong \u0111\u1ed9i, ai c\u0169ng \u0111\u1ec1u c\u00f3 \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu, \u0111i\u1ec1u b\u1eaft bu\u1ed9c l\u00e0 t\u1ea5t c\u1ea3 c\u00e1c b\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 \u0111\u01b0a ra k\u1ebf ho\u1ea1ch v\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t cho m\u1ee5c ti\u00eau chung. B\u1ea5t k\u1ef3 th\u00e0nh vi\u00ean n\u00e0o trong \u0111\u1ed9i ng\u0169, b\u1ea5t k\u1ec3 k\u1ef9 n\u0103ng c\u1ee7a h\u1ecd s\u1ebd ch\u1ed1ng l\u1ea1i \u0111\u1ed9i ng\u0169 n\u1ebfu h\u1ecd kh\u00f4ng th\u1ec3 l\u00e0m vi\u1ec7c v\u1edbi \u0111\u1ed9i ng\u0169.<\/p>\n<p><strong>Sau \u0111\u00e2y 6 b\u01b0\u1edbc \u0111\u1ec3 t\u1ea1o m\u1ed9t \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng trong ph\u00e1t tri\u1ec3n ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng c\u1ee7a t\u1ed5 ch\u1ee9c:<\/strong><\/p>\n<p><strong>B\u01b0\u1edbc 1 \u2013 Hi\u1ec3u v\u1ec1 kh\u1ee7ng ho\u1ea3ng<\/strong><\/p>\n<p>B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong vi\u1ec7c t\u1ea1o ra m\u1ed9t t\u1ed5 ch\u1ee9c s\u1eb5n s\u00e0ng \u1ee9ng ph\u00f3 v\u1edbi b\u1ea5t k\u1ef3 tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p n\u00e0o l\u00e0 hi\u1ec3u nh\u1eefng kh\u1ee7ng ho\u1ea3ng v\u00e0 c\u00e1ch ch\u00fang c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n. \u0110\u1eb7c bi\u1ec7t l\u00e0 kh\u00f4ng ch\u1ec9 vai tr\u00f2 c\u1ee7a c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o hi\u1ec3u th\u1ebf n\u00e0o l\u00e0 kh\u1ee7ng ho\u1ea3ng, m\u00e0 \u0111i\u1ec1u r\u1ea5t quan tr\u1ecdng l\u00e0 t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi, k\u1ec3 c\u1ea3 c\u00e1c nh\u00e0 cung c\u1ea5p v\u00e0 \u0111\u1ed1i t\u00e1c quan tr\u1ecdng, hi\u1ec3u nh\u1eefng kh\u1ee7ng ho\u1ea3ng l\u00e0 g\u00ec v\u00e0 ch\u00fang c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u1ed5 ch\u1ee9c, kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd nh\u01b0 th\u1ebf n\u00e0o?.<\/p>\n<p><strong>B\u01b0\u1edbc 2 \u2013 \u0110\u1ecbnh h\u01b0\u1edbng ch\u00ednh s\u00e1ch ho\u1ea1t \u0111\u1ed9ng<\/strong><\/p>\n<p>Tr\u01b0\u1edbc khi m\u1ed9t t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u \u0111\u00e1nh gi\u00e1 r\u1ee7i ro v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ebf ho\u1ea1ch, tr\u01b0\u1edbc ti\u00ean, h\u1ecd ph\u1ea3i t\u1ea1o ra m\u1ed9t khung qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng (xem h\u00ecnh \u1ea3nh b\u00ean d\u01b0\u1edbi) v\u00e0 thi\u1ebft l\u1eadp h\u01b0\u1edbng ch\u00ednh s\u00e1ch t\u1eeb ban l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>B\u01b0\u1edbc 3 \u2013 T\u1ea1o l\u1eadp k\u1ebf ho\u1ea1ch<\/strong><\/p>\n<p>X\u00e1c \u0111\u1ecbnh vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m: \u0110\u00e1nh gi\u00e1 vai tr\u00f2 n\u00e0o c\u1ea7n thi\u1ebft l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb kh\u1ee7ng, \u0111\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng trong s\u1ef1 ph\u00e1t tri\u1ec3n chung c\u1ee7a n\u0103ng l\u1ef1c x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng. Vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed7i th\u00e0nh vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5. C\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i ng\u0169 ph\u1ea3i c\u00f3 \u0111\u1ee7 k\u1ef9 n\u0103ng, kinh nghi\u1ec7m v\u00e0 n\u0103ng l\u1ef1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m \u0111\u00f3.<\/p>\n<p><strong><em>C\u1ea7n x\u00e1c \u0111\u1ecbnh m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c quan tr\u1ecdng sau trong k\u1ebf ho\u1ea1ch:<\/em><\/strong><\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh c\u00e1c kh\u1ee7ng ho\u1ea3ng ti\u1ec1m t\u00e0ng (l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n \u0111\u00e1nh gi\u00e1 v\u00e0 gi\u1ea3m thi\u1ec3u r\u1ee7i ro tr\u01b0\u1edbc khi ch\u00fang xu\u1ea5t hi\u1ec7n?)<\/li>\n<li>Trao quy\u1ec1n cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i ng\u0169 QTKH \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh (\u0111i\u1ec1u n\u00e0y l\u00e0 r\u1ea5t quan tr\u1ecdng)<\/li>\n<li>Ai l\u00e0 ng\u01b0\u1eddi thi\u1ebft l\u1eadp trung t\u00e2m ch\u1ec9 huy trong m\u1ed9t cu\u1ed9c kh\u1ee7ng ho\u1ea3ng? V\u00e0 thi\u1ebft l\u1eadp nh\u01b0 th\u1ebf n\u00e0o? ( xem B\u01b0\u1edbc 4)<\/li>\n<li>Tri\u1ec3n khai quy tr\u00ecnh qu\u1ea3n tr\u1ecb th\u00f4ng tin (doanh nghi\u1ec7p s\u1ebd qu\u1ea3n tr\u1ecb th\u00f4ng tin nh\u01b0 th\u1ebf n\u00e0o v\u00e0 t\u1ea1o nh\u1eadn th\u1ee9c nh\u01b0 th\u1ebf n\u00e0o tr\u01b0\u1edbc c\u00e1c t\u00ecnh hu\u1ed1ng?)<\/li>\n<\/ul>\n<p>T\u00edch h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng v\u1edbi c\u00e1c k\u1ebf ho\u1ea1ch quan tr\u1ecdng kh\u00e1c nh\u01b0 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng kinh doanh, kh\u1eafc ph\u1ee5c th\u1ea3m h\u1ecda v\u00e0 c\u00e1c k\u1ebf ho\u1ea1ch \u1ee9ng ph\u00f3 s\u1ef1 c\u1ed1 ho\u1eb7c kh\u1ea9n c\u1ea5p.<\/p>\n<p>C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i ng\u0169 ti\u1ebfn h\u00e0nh c\u00e1c cu\u1ed9c h\u1ecdp giao ban th\u01b0\u1eddng xuy\u00ean (\u0111\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00e1c s\u1ef1 ki\u1ec7n ngay t\u1eeb khi ch\u00fang x\u1ea3y ra v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u hi\u1ec3u m\u1ee5c ti\u00eau chung m\u00e0 h\u1ecd \u0111ang th\u1ef1c hi\u1ec7n)<\/p>\n<p><strong>B\u01b0\u1edbc 4 \u2013 Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng ch\u1ec9 huy s\u1ef1 c\u1ed1 (Incident Command System \u2013 ICS)<\/strong><\/p>\n<p>B\u01b0\u1edbc n\u00e0y li\u00ean quan ch\u1eb7t ch\u1ebd v\u1edbi B\u01b0\u1edbc 3. M\u1ed9t s\u1ed1 t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng H\u1ec7 th\u1ed1ng ch\u1ec9 huy s\u1ef1 c\u1ed1 (Incident Command System-ICS) r\u1ea5t hi\u1ec7u qu\u1ea3 cho m\u1ecdi quy m\u00f4 s\u1ef1 c\u1ed1 ho\u1eb7c \u0111\u1ec3 chu\u1ea9n b\u1ecb cho b\u1ea5t k\u1ef3 tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p n\u00e0o. C\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng ch\u1ec9 huy s\u1ef1 c\u1ed1 l\u00e0m t\u0103ng c\u01a1 h\u1ed9i t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 s\u1ed1ng s\u00f3t sau kh\u1ee7ng ho\u1ea3ng v\u00e0 c\u00f3 th\u1ec3 h\u1ea1n ch\u1ebf m\u1ee9c \u0111\u1ed9 thi\u1ec7t h\u1ea1i c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>M\u1ed9t h\u1ec7 th\u1ed1ng nh\u01b0 ICS \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng tr\u01b0\u1edbc c\u1ea3 khi kh\u1ee7ng ho\u1ea3ng b\u1eaft \u0111\u1ea7u, \u0111i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m th\u1eddi gian, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong giai \u0111o\u1ea1n \u0111\u1ea7u c\u1ee7a s\u1ef1 c\u1ed1. ICS l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed3ng h\u00e0nh c\u00f9ng v\u1edbi nh\u1eefng bi\u1ebfn \u0111\u1ed9ng c\u1ee7a kh\u1ee7ng ho\u1ea3ng v\u00e0 c\u00f3 th\u1ec3 duy tr\u00ec trong th\u1eddi gian d\u00e0i t\u00f9y theo k\u1ecbch b\u1ea3n. N\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p \u0111\u1ed9t ng\u1ed9t (h\u1ecfa ho\u1ea1n, v\u1ee5 n\u1ed5, k\u1ebb x\u00e2m nh\u1eadp th\u00f9 \u0111\u1ecbch) v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh kh\u1ee7ng ho\u1ea3ng (t\u1ea5n c\u00f4ng m\u1ea1ng, giao d\u1ecbch n\u1ed9i gi\u00e1n v\u00e0 vi ph\u1ea1m \u0111\u1ea1o \u0111\u1ee9c).<\/p>\n<p><strong>B\u01b0\u1edbc 5 \u2013 X\u00e1c th\u1ef1c t\u00ednh kh\u1ea3 thi c\u1ee7a k\u1ebf ho\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ed9i ng\u0169<\/strong><\/p>\n<p>Chu k\u1ef3 chu\u1ea9n b\u1ecb cho kh\u1ee7ng ho\u1ea3ng kh\u00f4ng bao gi\u1edd k\u1ebft th\u00fac. N\u00f3 l\u00e0 m\u1ed9t quy tr\u00ecnh c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c bao g\u1ed3m quy tr\u00ecnh x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch v\u00e0 quy tr\u00ecnh qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng. B\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c r\u00e0 so\u00e1t l\u1ea1i quy tr\u00ecnh v\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c trong k\u1ebf ho\u1ea1ch sau \u0111\u00f3 l\u00e0 th\u1eed nghi\u1ec7m c\u00e1c ph\u01b0\u01a1ng \u00e1n s\u1ebd gi\u00fap ph\u00e1t hi\u1ec7n ra c\u00e1c l\u1ed7 h\u1ed5ng. Qua \u0111\u00f3 cho ph\u00e9p c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i ng\u0169 th\u1ef1c hi\u1ec7n vai tr\u00f2 trong \u0111\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng c\u1ee7a h\u1ecd, l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i ng\u0169 s\u1ebd x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng ng\u01b0\u1eddi.<\/p>\n<p><strong>B\u01b0\u1edbc 6 \u2013 Th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i v\u00e0 \u0111\u00e1nh gi\u00e1 l\u1ea1i k\u1ebf ho\u1ea1ch<\/strong><\/p>\n<p>T\u01b0\u01a1ng t\u1ef1 nh\u01b0 c\u00e1c quy tr\u00ecnh kh\u00e1c, n\u1ebfu c\u00f3 nh\u1eefng l\u1ed7 h\u1ed5ng, doanh nghi\u1ec7p s\u1ebd c\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i. C\u00e1c th\u1eed nghi\u1ec7m \u0111\u1ecbnh k\u00ec s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 xem x\u00e9t kho\u1ea3ng tr\u1ed1ng c\u00f3 th\u1ec3 ph\u00e1t sinh trong tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p.<\/p>\n<p>Ch\u1ec9 30% doanh nghi\u1ec7p ph\u1ee5c h\u1ed3i sau m\u1ed9t cu\u1ed9c kh\u1ee7ng ho\u1ea3ng trong v\u00f2ng ch\u01b0a \u0111\u1ea7y 1 n\u0103m. Tuy nhi\u00ean, b\u1eb1ng c\u00e1ch ph\u00e1t tri\u1ec3n m\u1ed9t \u0111\u1ed9i ng\u0169 gi\u1ea3i quy\u1ebft kh\u1ee7ng ho\u1ea3ng gi\u00fap doanh nghi\u1ec7p c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng tr\u1edf l\u1ea1i tr\u1ea1ng th\u00e1i tr\u01b0\u1edbc kh\u1ee7ng ho\u1ea3ng nhanh nh\u1ea5t m\u00e0 kh\u00f4ng g\u00e2y thi\u1ec7t h\u1ea1i cho danh ti\u1ebfng, t\u00e0i ch\u00ednh v\u00e0 tinh th\u1ea7n. \u0110\u1ed9i ng\u0169 qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng l\u00e0 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 b\u1ea3o v\u1ec7 c\u00e1c gi\u00e1 tr\u1ecb tr\u00ean c\u1ee7a doanh nghi\u1ec7p.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ed9t s\u1ed1 t\u1eadp \u0111o\u00e0n l\u1edbn c\u00f3 \u0111\u1ed9i ng\u0169\u00a0qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng\u00a0(QTKH) v\u1edbi c\u00e1c th\u00e0nh vi\u00ean c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m t\u00edch l\u0169y \u0111\u01b0\u1ee3c trong su\u1ed1t s\u1ef1 nghi\u1ec7p c\u1ee7a h\u1ecd. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng \u0111\u00e1ng k\u1ec3 c\u00e1c t\u1ed5 ch\u1ee9c kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n tr\u1ecb kh\u1ee7ng ho\u1ea3ng ho\u1eb7c n\u1ebfu c\u00f3 th\u00ec l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00f4ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[194,214],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4986"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=4986"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/4986\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=4986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=4986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=4986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}