{"id":5099,"date":"2023-11-29T22:59:05","date_gmt":"2023-11-29T22:59:05","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5099"},"modified":"2023-11-29T13:35:40","modified_gmt":"2023-11-29T13:35:40","slug":"nhung-cau-noi-toi-ky-trong-ban-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nhung-cau-noi-toi-ky-trong-ban-hang.html","title":{"rendered":"Nh\u1eefng c\u00e2u n\u00f3i t\u1ed1i k\u1ef5 trong b\u00e1n h\u00e0ng"},"content":{"rendered":"<p class=\"ifp\">Vi\u1ec7c d\u00f9ng nh\u1eefng c\u00e2u n\u00f3i hay t\u1eeb ng\u1eef c\u00f3 kh\u1ea9u kh\u00ed ph\u00f2ng th\u1ee7 ho\u1eb7c l\u1ea3ng tr\u00e1nh l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch khi\u1ebfn nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u00e0m suy gi\u1ea3m ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, c\u0169ng l\u00e0 l\u00e0m x\u1ea5u \u0111i h\u00ecnh \u1ea3nh c\u1ee7a doanh nghi\u1ec7p nhanh nh\u1ea5t.<\/p>\n<p>Theo c\u00e1c chuy\u00ean gia, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u00e0 tr\u1ef1c ti\u1ebfp d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00ean l\u01b0u \u00fd tr\u00e1nh nh\u1eefng c\u00e2u n\u00f3i t\u1ed1i k\u1ef5 sau \u0111\u00e2y.<\/p>\n<p><strong>\u201c\u0110\u00f3 l\u00e0 ch\u00ednh s\u00e1ch c\u1ee7a ch\u00fang t\u00f4i!\u201d.<\/strong><\/p>\n<p>C\u00e2u n\u00f3i tr\u1ecbch th\u01b0\u1ee3ng n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u00f3 c\u1ea3m gi\u00e1c r\u1eb1ng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u00e0 m\u1ed9t nh\u00e0 \u1ea3o thu\u1eadt v\u00e0 \u0111ang mu\u1ed1n h\u1ecd \u201cBi\u1ebfn \u0111i!\u201d. T\u1ea5t nhi\u00ean l\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 bi\u1ebfn ngay l\u1eadp t\u1ee9c, m\u00e0 c\u1ea3m th\u1ea5y b\u1ef1c m\u00ecnh v\u00ec cho r\u1eb1ng c\u00f4ng ty hay nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u00f3 ch\u1eb3ng h\u1ec1 quan t\u00e2m \u0111\u1ebfn m\u00ecnh.<\/p>\n<p>C\u00e2u n\u00f3i c\u00f3 t\u00ednh ch\u1ea5t kh\u1eb3ng \u0111\u1ecbnh nh\u01b0 v\u1eady s\u1ebd l\u00e0m cho m\u1ed9t kh\u00e1ch h\u00e0ng b\u00ecnh th\u01b0\u1eddng c\u0169ng c\u00f3 khuynh h\u01b0\u1edbng b\u1ea5t h\u1ee3p t\u00e1c, th\u1eadm ch\u00ed \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u01b0\u1eddi th\u00ec \u0111\u00f3 l\u00e0 th\u00e1i \u0111\u1ed9 k\u1ebb c\u1ea3, coi th\u01b0\u1eddng kh\u00e1ch h\u00e0ng.<\/p>\n<p>Doanh nghi\u1ec7p c\u1ea7n hi\u1ec3u r\u1eb1ng trong suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec \u201cCh\u00ednh s\u00e1ch c\u1ee7a anh ch\u1eb3ng quan h\u1ec7 g\u00ec \u0111\u1ebfn t\u00f4i, v\u1eady vi\u1ec7c g\u00ec t\u00f4i ph\u1ea3i quan t\u00e2m \u0111\u1ebfn n\u00f3\u201d.<\/p>\n<p><strong>\u201cCh\u00fang t\u00f4i kh\u00f4ng th\u1ec3 l\u00e0m g\u00ec kh\u00e1c!\u201d.<\/strong><\/p>\n<div class=\"mx5QovS1\">\n<div class=\"tve-leads-shortcode tve-tl-anim tl-anim-instant tve-leads-track-shortcode_2296 tve-leads-triggered\">\n<div id=\"tve_tcb2_fading-image-2-step_m1\" class=\"tl-style\">\n<div class=\"tve-leads-conversion-object\">\n<div class=\"tve_flt\">\n<div id=\"tve_editor\" class=\"tve_shortcode_editor\">\n<div class=\"thrv-leads-form-box tve_no_drag tve_no_icons thrv_wrapper tve_editor_main_content thrv-leads-in-content tve_empty_dropzone\">\n<div class=\"thrv_wrapper thrv-page-section\">\n<div class=\"tve-page-section-in tve_empty_dropzone\">\n<div class=\"thrv_wrapper tve_image_caption on_hover\"><\/div>\n<div class=\"thrv_wrapper tve_image_caption\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Suy ngh\u0129 ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng khi nghe c\u00e2u tr\u1ea3 l\u1eddi \u1ea5y l\u00e0 \u201cV\u1eady t\u1ea1i sao t\u00f4i ph\u1ea3i ch\u1edd qu\u00e1 l\u00e2u m\u1edbi nghe \u0111\u01b0\u1ee3c n\u00f3?\u201d. C\u00e1ch h\u00e0nh x\u1eed ti\u1ebfp theo c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 l\u00e0 tr\u1ea3 l\u1ea1i ti\u1ec1n cho kh\u00e1ch h\u00e0ng, nh\u01b0ng \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 th\u1ee9 m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n. \u0110\u1ec3 kh\u1eafc ph\u1ee5c t\u00ecnh tr\u1ea1ng n\u00e0y, doanh nghi\u1ec7p c\u1ea7n hu\u1ea5n luy\u1ec7n cho c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, \u0111\u01b0\u1ee3c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 ngh\u0129 ra nh\u1eefng gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o nh\u1eb1m th\u1ecfa m\u00e3n \u0111\u00fang nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 h\u1ecd n\u00ean \u0111\u01b0\u1ee3c khen th\u01b0\u1edfng x\u1ee9ng \u0111\u00e1ng khi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quay l\u1ea1i c\u1ea3m \u01a1n.<\/p>\n<p><strong>\u201c\u00d4ng (hay b\u00e0) c\u00f3 th\u1ec3 vui l\u00f2ng ch\u1edd m\u1ed9t ch\u00fat kh\u00f4ng?\u201d<\/strong><\/p>\n<p>T\u1ea5t nhi\u00ean l\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu h\u1ecd n\u00f3i \u201cKh\u00f4ng!\u201d. Do \u0111\u00f3, t\u1ed1t nh\u1ea5t l\u00e0 n\u00f3i r\u00f5 v\u1edbi kh\u00e1ch h\u00e0ng nh\u1eefng g\u00ec m\u00ecnh s\u1ebd l\u00e0m trong khi y\u00eau c\u1ea7u h\u1ecd ch\u1edd \u0111\u1ee3i, ch\u1eb3ng h\u1ea1n: \u201cXin qu\u00fd kh\u00e1ch vui l\u00f2ng ch\u1edd m\u1ed9t ch\u00fat \u0111\u1ec3 t\u00f4i h\u1ecfi \u00fd ki\u1ebfn ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 s\u1ebd quay l\u1ea1i ngay\u201d. Khi bi\u1ebft \u0111\u01b0\u1ee3c chuy\u1ec7n g\u00ec \u0111ang x\u1ea3y ra, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ngu\u00f4i ngoai ph\u1ea7n n\u00e0o c\u01a1n gi\u1eadn.<\/p>\n<p><strong>\u201cAnh (hay ch\u1ecb) s\u1ebd ph\u1ea3i truy c\u1eadp v\u00e0o trang web c\u1ee7a ch\u00fang t\u00f4i\u201d<\/strong><\/p>\n<p>\u0110\u00e2y th\u1ef1c ch\u1ea5t ch\u1ec9 l\u00e0 m\u1ed9t c\u00e1ch n\u00f3i kh\u00e1c c\u1ee7a c\u00e2u \u201cT\u00f4i kh\u00f4ng th\u1ec3 gi\u00fap anh\u201d. Thay v\u00ec \u0111\u1ec3 kh\u00e1ch h\u00e0ng ph\u1ea3i m\u1ea5t th\u1eddi gian t\u00ecm ki\u1ebfm th\u00f4ng tin sau khi \u0111\u00e3 ch\u1edd \u0111\u1ee3i m\u1ed9t h\u1ed3i l\u00e2u tr\u00ean \u0111i\u1ec7n tho\u1ea1i, n\u00ean g\u1eedi th\u01b0 \u0111i\u1ec7n t\u1eed (email) cho h\u1ecd v\u00e0 k\u00e8m theo m\u1ed9t \u0111\u01b0\u1eddng d\u1eabn tr\u1ef1c ti\u1ebfp \u0111\u1ebfn m\u1ed9t trang web n\u00e0o \u0111\u00f3 m\u00e0 h\u1ecd \u0111ang c\u1ea7n th\u00f4ng tin.<\/p>\n<p><strong>\u201c\u0110\u00f3 l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t\u201d<\/strong><\/p>\n<p>C\u0169ng c\u00f3 khi doanh nghi\u1ec7p ho\u1eb7c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00f3i c\u00e2u t\u01b0\u01a1ng t\u1ef1 l\u00e0 \u201c\u0110\u1ed1i t\u00e1c c\u1ee7a ch\u00fang t\u00f4i s\u1ebd gi\u00fap \u0111\u1ee1 anh\u201d. C\u00e2u n\u00f3i n\u00e0y g\u1eedi \u0111i m\u1ed9t th\u00f4ng \u0111i\u1ec7p r\u00f5 r\u00e0ng r\u1eb1ng n\u1ebfu nh\u00e2n vi\u00ean \u0111ang r\u1ea5t vui v\u1ebb b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng l\u00fac n\u00e0y th\u00ec sau khi b\u00e1n h\u00e0ng xong, doanh nghi\u1ec7p s\u1ebd kh\u00f4ng s\u1eb5n s\u00e0ng \u0111\u00f3n ti\u1ebfp h\u1ecd n\u1eefa.<\/p>\n<div class=\"OfmTSovX\">\n<div class=\"tve-leads-shortcode tve-tl-anim tl-anim-instant tve-leads-track-shortcode_1154 tve-leads-triggered\">\n<div id=\"tve_tcb2_fading-image-2-step-with-lightbox_m1\" class=\"tl-style\">\n<div class=\"tve-leads-conversion-object\">\n<div class=\"tve_flt\">\n<div id=\"tve_editor\" class=\"tve_shortcode_editor\">\n<div class=\"thrv-leads-form-box tve_no_drag tve_no_icons thrv_wrapper tve_editor_main_content thrv-leads-in-content tve_empty_dropzone\">\n<div class=\"thrv_wrapper thrv-page-section\">\n<div class=\"tve-page-section-in tve_empty_dropzone\">\n<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\">\n<div class=\"tve-cb tve_empty_dropzone\">\n<div class=\"thrv_wrapper tve_image_caption on_hover\"><\/div>\n<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\">\n<div class=\"tve-cb tve_empty_dropzone\">\n<div class=\"thrv_wrapper tve_image_caption\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>B\u1ea3n ch\u1ea5t v\u1ea5n \u0111\u1ec1 l\u00e0 \u1edf ch\u1ed7 doanh nghi\u1ec7p b\u00e1n h\u00e0ng kh\u00f4ng c\u00f3 quan h\u1ec7 ch\u1eb7t ch\u1ebd v\u1edbi nh\u00e0 cung c\u1ea5p hay nh\u00e0 s\u1ea3n xu\u1ea5t n\u00ean h\u1ecd kh\u00f4ng th\u1ec3 th\u01b0\u01a1ng l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c g\u00ec \u0111\u1ec3 gi\u1ea3i quy\u1ebft s\u1ef1 c\u1ed1 ph\u00e1t sinh sau khi b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>V\u1ec1 m\u1eb7t nguy\u00ean t\u1eafc, doanh nghi\u1ec7p \u0111\u00e3 nh\u1eadn ti\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng n\u00ean khi c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec x\u1ea3y ra cho kh\u00e1ch h\u00e0ng, c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p ph\u1ea3i l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u1ea3i quy\u1ebft ngay v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, ch\u1ee9 kh\u00f4ng th\u1ec3 \u0111\u1ed5 l\u1ed7i cho b\u1ea5t c\u1ee9 ai.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vi\u1ec7c d\u00f9ng nh\u1eefng c\u00e2u n\u00f3i hay t\u1eeb ng\u1eef c\u00f3 kh\u1ea9u kh\u00ed ph\u00f2ng th\u1ee7 ho\u1eb7c l\u1ea3ng tr\u00e1nh l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch khi\u1ebfn nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u00e0m suy gi\u1ea3m ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, c\u0169ng l\u00e0 l\u00e0m x\u1ea5u \u0111i h\u00ecnh \u1ea3nh c\u1ee7a doanh nghi\u1ec7p nhanh nh\u1ea5t. Theo c\u00e1c chuy\u00ean gia, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5099"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5099"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5099\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5099"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5099"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}